Thanks for the video. Is there a way to get this code to work on the chat transcript? I tried just changing the service channel Id but am not having luck. I also tried adding skills to the chat button but did not see an option for that. Any help is greatly appreciated!
Hi Katie, Thanks for the feedback. This code is specific to skill based routing and I dont think it will work for Chat, maybe we need to write a new custom logic..
Hey Katie, I am exactly looking for the same. I wonder if you have found solution for chat transcript ? I want to assign chat (not case) to the correct agent based on language . Any help would be appreciated. Thank you in advance :)
How would you route a case to a skills when you create the case manually? So let's say you are on a call with a customer and you create a case t capture the details Now you need follow-up from someone that has a skills you don't have - how would you route that case to a skill? Or would you use queues instead in that scenario?
Thanks for the feedback :), Please do subscribe our channel for more videos and you can also visit our blog sfdconestop.blogspot.com for other useful information.
@@sushovanghosh3528 We need to select the skills for Chat Transcript and if you already have a chat button created, you can modify it or create a new Chat button , Go to Setup, enter Chat Buttons in the Quick Find box, then select Chat Buttons & Invitations.Routing Type = Omni channel Skills and select all the skills, Please try and let me know if that works for you..
Thanks for your comment, please do subscribe our channel and share with friends and colleagues as needed. Sure, Please share your email address, will share the code to you..
The Apex part around 12:00 is not covered in any documentation or trailhead. This video saved me after 3 days of banging my head
Thank you @Efan Du, I am so pleased that our video has helped you and saved so much of your time, Thank you for your comment.
do you have complete service cloud training videos that i can purchase from you?
Here are the service cloud videos -
ua-cam.com/play/PLReSpXrazNv515d00Mzo8eN4UifPNIkNL.html
Thanks for the video. Is there a way to get this code to work on the chat transcript? I tried just changing the service channel Id but am not having luck. I also tried adding skills to the chat button but did not see an option for that. Any help is greatly appreciated!
Hi Katie, Thanks for the feedback.
This code is specific to skill based routing and I dont think it will work for Chat, maybe we need to write a new custom logic..
Hey Katie, I am exactly looking for the same. I wonder if you have found solution for chat transcript ? I want to assign chat (not case) to the correct agent based on language . Any help would be appreciated. Thank you in advance :)
Great videos! thank you!
Thanks so much for the feedback :)
How would you route a case to a skills when you create the case manually? So let's say you are on a call with a customer and you create a case t capture the details Now you need follow-up from someone that has a skills you don't have - how would you route that case to a skill? Or would you use queues instead in that scenario?
Have you tried using custom code and see how that works?
Thanks for the amazing video. Can you kindly share the ppt slide and the code snippet?
Hey Tuhin, are you looking for omnichannel powerpoint? and what code snippet you are looking for?
@@sfdconestop Hi. Yeah I am looking for the ppt that is used on this video. And also the code snippet SkillsBasedRouting.apexc that has been created.
How to configure the skill based routing via Einstein bot?
Will have to check that @Astha Sethi
It is good. thanks
Thanks for the feedback :), Please do subscribe our channel for more videos and you can also visit our blog sfdconestop.blogspot.com for other useful information.
Hi Can you please Share the Apex class here if possible. Thanks.
Hi Anil, Share your email address please?
I tried the skill based Omni channel routing for chat transcript. It is not working.
Skill based for Chat has different steps, please ensure you followed those steps.. let me know where is the issue you are seeing?
@@sfdconestop Thanks for the information. Is it Possible to share me the steps? Email (s25ghosh@gmail.com)
@@sushovanghosh3528 We need to select the skills for Chat Transcript and if you already have a chat button created, you can modify it or create a new Chat button , Go to Setup, enter Chat Buttons in the Quick Find box, then select Chat Buttons & Invitations.Routing Type = Omni channel Skills and select all the skills, Please try and let me know if that works for you..
@@sfdconestop It is now working. Thank you.
@@sushovanghosh3528 That's awesome @sushovan ghosh
Thanks for video, can you please share the class code.
Thanks for your comment, please do subscribe our channel and share with friends and colleagues as needed.
Sure, Please share your email address, will share the code to you..
@@sfdconestop i have subscribed, Please share on gsyadav19@gmail.com