Skill Based Routing via Apex in Salesforce - Khyati Mehta

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  • Опубліковано 15 вер 2024

КОМЕНТАРІ • 4

  • @sandeepkumar-bf7jb
    @sandeepkumar-bf7jb 3 роки тому +2

    Thank you for sharing valuable information on Omni channel🙏👍

    • @SFDCLearnShare
      @SFDCLearnShare  3 роки тому

      Thank you for sharing your valuable feedback!

  • @awesomekj5812
    @awesomekj5812 3 місяці тому

    In which scenarios we will use Apex over flow for routing the cases ?

  • @bigdaddyzoro14
    @bigdaddyzoro14 Рік тому

    on line 40 your comment says "push request to queue" - I thought skills-based routing doesn't use queues?? wording is very unclear