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Thank you for sharing valuable information on Omni channel🙏👍
Thank you for sharing your valuable feedback!
In which scenarios we will use Apex over flow for routing the cases ?
on line 40 your comment says "push request to queue" - I thought skills-based routing doesn't use queues?? wording is very unclear
Thank you for sharing valuable information on Omni channel🙏👍
Thank you for sharing your valuable feedback!
In which scenarios we will use Apex over flow for routing the cases ?
on line 40 your comment says "push request to queue" - I thought skills-based routing doesn't use queues?? wording is very unclear