Hi Salesforce Exclusive, Please make more videos to learn salesforce admin/development. Your content is really amazing and creative, it really helps a lot of users to learn fast and efficiently. Waiting for your more videos to come.
Glad to featured there at the start of the videos for my review ... brilliant video Shreekant! Again Complex topic made super simple Can you do one on: 1. Field service lightning 2. Marketing cloud ☁️
It's been a month and your fans have been missing you... Looking forward to your videos... @salesforce exclusive @shreekant vegi.. awaiting a bell notification on you tube... From your channel
Very informative and easy to understand video. Thanks a lot for your help Shrikant. Can you please create video on 'Entitlement' and 'Milestones' also?
Hi Srikanth, I am fallowing all your video's regularly and those are really good. If possible can you please do a video on Entitlement and Milestones in service cloud. Thanks In advance.
One more point to add on while creating service resources certain fields like active won't be visible on the layout. To make it visible just type field service settings in quick find and enable it . Viola the fields will now appear on service resource records ! Happy learning
This is all very helpful. Can you please make a demo for how to add skills to a service resource automatically using Flow? I haven't been able to find that anywhere. I am wanting to create a new service territory member, assign values upon creation, add a new service resource, and assign skills. Later I'll need to deactivate the service territory member, deactivate the service resource, and remove the assigned skills. I know how to do all of this except for assigning and removing skills using Flow. This would be a helpful resource.
At 1:05:22, we are assigning variables to string variable using a formula. We using stringVar = stringVar +','+skill.masterlabel Question - isn't this going to return something like ', English'. It will add , at beginning since initialization of var is null.
Hi Sreekanth, Very nice video. Thank you for putting so much effort to make our coding experience easier. Sreekanth in this video you mentioned that for Attribute based Skill Routing you have created a separate video , however I could not find any in playlist. Would you be able to share the link please ?
Thanks for sharing Omni Channel configuration. Can we configure both queue and skill based routing for Case object? My use case is - If no skill match then system should assign owner based on queue.
Hi Sreekanth, Can we use the same for live web chat?. I have a requirement to assign agents on region-wise while chat comes from customers. Can I use the same scenario on the LiveChatTranscript object to accomplish this?
Hi Srikanth, Great video and very helpfull. Can you please tell me one solutiion that if i have multiple case type and need to create multiple task from multiple case types in flow. how we can do it in flow? can you please help me??
Hi, how's it going? Props, it is a very helpful video! Thank you so much for sharing your knowledge. Could you please tell me whether the resource "Attribute Setup for Skills-Based Routing" can be adopted rather than using apex/flow in this case?
Hi, Can I email you with some queries, I am looking do mass email based on a report output. For example if I am running an outstanding balances which comes from a custom object, and has Email as field in it as well. Can I use the report and send mass email to contact in that report. Report has Name, Business Name, Amount owe.... Please let me know if this is possible. I remember you have mentioned that it was possible thru flows.
Hi Srikanth No video since 9 months.. hope all is well? Is there a way to connect to you... email / website / LinkedIn... anything... its regarding a professional task.
Hi Sreekanth, I am trying to set up Flow for Skills Based Routing and i am getting an error when ever i am trying to Create a Case. The Flow is failing with below error: Verify that the Skill ID is correct. Any suggestions on this.
Hi Harsha, In the video, even i got the similar issue, instead of getting skill id i got skill name and Salesforce thrown this error. You might have done the same mistake as i did. Please check once and if you still got this issue please comment your error here. I will have a look in to it.
Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details.Error ID: 2027631396-11118 (1874544200)when i am login see the popup everytime can you suggest me why this error getting
This is the most clear, easy to understand tutorial on skills- based routing I have ever seen. Many thanks!!! ❤
This probably one of the most informative formats for Salesforce users all over the world - massive applause to you Shreekanth
Hi Salesforce Exclusive,
Please make more videos to learn salesforce admin/development.
Your content is really amazing and creative, it really helps a lot of users to learn fast and efficiently.
Waiting for your more videos to come.
This is one of the very best walkthroughs I've ever experienced. Thank you VERY much :)
Please make more videos like this. So educational! kudos to whoever spends time in making this content.
Glad to featured there at the start of the videos for my review ... brilliant video Shreekant! Again Complex topic made super simple
Can you do one on:
1. Field service lightning
2. Marketing cloud ☁️
Such a great service to Salesforce community. Thank you,
Great informative video. Thank you for the detailed walkthrough
Thanku for such an informative video...Helps a lot in understanding the concept clearly...
Thank you so much. Excellent explanation with details... really helpful!
Amazing video.. beautifully explained. Looking for more videos coming from you.
Hi Shrikant. Brilliant video. Each and every thing explained to perfectly.
Really a very useful video
Thank you shreekanth.
It gave excellent understanding of concepts.
Thank you for video. Keep a great work.
Drugs are bad behaviors for teenagers, hardcoding is bad for programmers !!!... epic. Awesome video
Hi Salesforce Exclusive,
Please make more videos to learn salesforce admin/development. waiting more content .
Another amazing video, thank you so much
excellent video !!! Thanks a lot for clear explanation
your videos are very informative, please make video series on development and oops concept it would be very helpful
It's been a month and your fans have been missing you... Looking forward to your videos... @salesforce exclusive @shreekant vegi.. awaiting a bell notification on you tube... From your channel
Great video sreekanth, complex one is simple now. Thanks a lot for your efforts :)
Very informative and easy to understand video.
Thanks a lot for your help Shrikant.
Can you please create video on 'Entitlement' and 'Milestones' also?
Hi Srikanth, I am fallowing all your video's regularly and those are really good. If possible can you please do a video on Entitlement and Milestones in service cloud.
Thanks In advance.
Great video with detailed walk through. Thanks!
Very Helpful.
so beautifully explained.. Loved it Man!!
It is really superb
Thank you Srikanth!!
I was waiting for this video.
Can you please make a video on entitlement process
Very good explanation
Hi Shreekanth,please please please create Salesforce integration videos.Your videos are very easy to understand.
excellent video..... thanks sreekanth
Very cool! This should be a Trailhead module :D
Sir please make video on SOAP & REST api
The way you explain is very nice.
Hi Shreekant, very nice video. Great efforts. With the process builder gone, can you please create a video all in flow please?
You are Amazing Srikanth!!
thank you so much for these videos:) they have been very helpful!
Thank you so much for sharing! Pls share knowledge on being a consultant or admin like role based video series/playlist :)
Great work Sreekanth. Pls post a video on Territory Mgmt.
Hi Srikanth
If possible can you share Lightning Component videos
What I observe is Your explanation is awesome than others
Great work Sreekanth. Pls post a video on Dashboard concept
One more point to add on while creating service resources certain fields like active won't be visible on the layout. To make it visible just type field service settings in quick find and enable it . Viola the fields will now appear on service resource records !
Happy learning
Sir ab aap videos kyu nahi banate h. Please aur bhi videos banayiye
Thank you so much. Really helpful!
This is all very helpful. Can you please make a demo for how to add skills to a service resource automatically using Flow? I haven't been able to find that anywhere. I am wanting to create a new service territory member, assign values upon creation, add a new service resource, and assign skills. Later I'll need to deactivate the service territory member, deactivate the service resource, and remove the assigned skills. I know how to do all of this except for assigning and removing skills using Flow. This would be a helpful resource.
Please, make videos on DML Operations, SOQL and SOSL
@Shreekanth Thanks for video.
Plz make more videos
Thanks
Thanks a lot for this video :)
At 1:05:22, we are assigning variables to string variable using a formula.
We using stringVar = stringVar +','+skill.masterlabel
Question - isn't this going to return something like ', English'.
It will add , at beginning since initialization of var is null.
Hi Sreekanth, Very nice video. Thank you for putting so much effort to make our coding experience easier. Sreekanth in this video you mentioned that for Attribute based Skill Routing you have created a separate video , however I could not find any in playlist. Would you be able to share the link please ?
Thank you 👏🏻👏🏻👏🏻👏🏻👏🏻
Thanks for sharing Omni Channel configuration. Can we configure both queue and skill based routing for Case object? My use case is - If no skill match then system should assign owner based on queue.
Hi srikanth
If don't mine how to write test class and how to get code coverage
Plz once make a video in that.
please can u do more videos like aura components, LWC ,VF, Integration, shreekanth
Hi Sreekanth, Can we use the same for live web chat?. I have a requirement to assign agents on region-wise while chat comes from customers. Can I use the same scenario on the LiveChatTranscript object to accomplish this?
Hi Srikanth, Great video and very helpfull.
Can you please tell me one solutiion that if i have multiple case type and need to create multiple task from multiple case types in flow. how we can do it in flow? can you please help me??
Hi, how's it going? Props, it is a very helpful video! Thank you so much for sharing your knowledge.
Could you please tell me whether the resource "Attribute Setup for Skills-Based Routing" can be adopted rather than using apex/flow in this case?
Hi Srikanth, Nice video and very helpful. How can we add the priority level in flow as like apex class(skillRequ.SkillLevel = 5)
Your videos are so helpful. Thank you. Do you provide training on LWC?
hi
1. could we add a formula field in omni channel
2. could we add a custom field which is a datetime field in omnichannel
Thank you!!
can you make video on attribute based skill routing
can you plz upload video about lightning components
Skill Based Routing it always routing to one user only not other user even that case subject have matched skill
Hi, Can I email you with some queries, I am looking do mass email based on a report output. For example if I am running an outstanding balances which comes from a custom object, and has Email as field in it as well. Can I use the report and send mass email to contact in that report. Report has Name, Business Name, Amount owe.... Please let me know if this is possible. I remember you have mentioned that it was possible thru flows.
Hi Sreekanth,
could you post the link to your skills based omni channel with attributes?
thanks
i found it that it's very complicated step (a lot of ressource+ why are you choosing skill id + why are you using " and + ?
Is there any similar thing available for lead object salescloud
Upload more videos please
Why there are no vedios later after this
Is it required to have apex class for routing the cases?
Hi Srikanth
No video since 9 months.. hope all is well?
Is there a way to connect to you... email / website / LinkedIn... anything... its regarding a professional task.
Y no video is uploaded recently
give some lecture on trigger
Hi Sreekanth,
I am trying to set up Flow for Skills Based Routing and i am getting an error when ever i am trying to Create a Case.
The Flow is failing with below error:
Verify that the Skill ID is correct.
Any suggestions on this.
Hi Harsha, In the video, even i got the similar issue, instead of getting skill id i got skill name and Salesforce thrown this error. You might have done the same mistake as i did. Please check once and if you still got this issue please comment your error here. I will have a look in to it.
@@SalesforceExclusive Hello Sreekanth , Yes it was issue with Skill Id and I changed it and it's working fine now.
Good job on all these videos.
@@SalesforceExclusive sir I would to learn complete Salesforce course with u pls tell me how to contact u....
how to route skills via live chat in salesforce, if anyone can please help...
Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details.Error ID: 2027631396-11118 (1874544200)when i am login see the popup everytime can you suggest me why this error getting
Shortcut to time where he is using Flows
ua-cam.com/video/RFz6tfmAXyA/v-deo.html
Thanks for the video