ASUS Says We're "Confused"
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- Опубліковано 13 чер 2024
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ASUS responded -- again -- to our coverage. The last time they did this was the same day last year, but for motherboards. This time, ASUS has responded about its warranty process in general. Unfortunately, the company has, we think, misrepresented the timeline and accused its customers of being "confused" in a tonedeaf response. Rather than just post the improvement plan, the company had to take shots at its own customers in the process. This video marks a change for our coverage of ASUS: We are now seeking to provide deeper consumer purchasing advice, such as discussion of legal rights as consumers, and begin detailing policies that protect consumers. In this episode, we're joined by attorney Vincent Agosta to talk about the legal side of warranty coverage. In the next episode in this series, we'll be speaking with Nathan Proctor of PIRG Right to Repair on recommendation of Louis Rossmann to talk in great depth about how consumers can protect themselves. That'll include right to repair discussion as well, which is an adjacent topic.
Watch our first installment in this series: • ASUS Scammed Us
Has a PC hardware company scammed you? A lot of warranty rejections actually legally qualify as fraud. You can report it here: reportfraud.ftc.gov/
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This whole thing started with an ASUS ROG Ally warranty for the defective joystick ("drift") issue and the microSD card slot. With the Ally X on the horizon, it is painful to learn of ASUS' treatment of its customers.
TIMESTAMPS
00:00 - ASUS' Bad Response
02:50 - The Full ASUS Statement
08:08 - Who To Trust?
13:17 - Legal Discussion: ASUS' Statement
17:17 - Damages & Fraud
22:20 - Wrongful Shipping Cost & Magic TG Reference
26:00 - Magnuson-Moss Warranty Act Explained
32:05 - What Can Consumers Even Do?
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Steve Burke: Host, Editing
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Vincent Agosta: Guest, Attorney Correspondent - Ігри
SUPPORT INDEPENDENT REPORTING: Grab one of our Limited Edition CyberSkeleton foil T-shirts, now with a gold and blue coloring: store.gamersnexus.net/products/limited-edition-foil-cyberskeleton2-cotton-tshirt - The next part of this series will feature a Consumer Rights discussion and Right to Repair discussion with Nathan Proctor of PIRG, on recommendation of Louis Rossmann. We provide information on how to protect yourself when buying electronics in that discussion, including answering (as best we can) the "who can you trust?" question about board markers.
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Has a PC hardware company scammed you? A lot of warranty rejections actually legally qualify as fraud. You can report it here: reportfraud.ftc.gov/
thanks for the part 2
ASUS SAYS: NO SOUP FOR YOU!
#boycottasus
Go get them. None of these companies give a monkeys. Just fix the equipment
Are Asus motherboards going to give me trouble even now in 2024? Or are issues scarce and far in between?
Good to know the "For those who dare" was not a slogan, it was a threat
lol yeah: Slogan: the Lanisters always repay there debts, or Computers for the rest of us. Threat: Winter is coming, I'll screw you out of your thingy and money. I think John Tsang and the entire e-suite just doesn't give a fuck.
🤣
😂😂
Oh snap! 🔥🔥🔥🔥
*Coughing blood
"This is a scam and not a repair service. Sorry for the confusion, customer."
Asus... "sorry if communication led to confusion" also Asus.. "pay the ransom or youre getting it back in pieces"
This has always been my experience with Asus. Glad it's getting attention.
I will never buy another Asus product if I can help it. I used to be a diehard Asus fan. 15 years of Asus systems with mostly Asus parts. That's 5 systems. Never again if I can help it.
Considering how some ASUS boards for Intel CPUs have really bad settings, like the 4000W TDP, this can be problematic for both the CPU (stability, longevity), maybe the PSU, etc. and how ASUS handles that issue when Intel wants it fixed is a pretty clear problem. If they mistreat Intel, they played the "blame game" against AMD too, etc. they can probably just as easily mistreat the press (including GN), distributors, retail partners and end users.
Its so weird their gaming side is so god awful right now but flip over and look at their consumer laptops and their prices and quality straight up cannot be beat
They were not "offering you" optional cosmetic repairs, they were demanding it and holding your product hostage.
And to replace the peice they need to remove a piece, that's how you get inside the product, do they damage the screen tk excuse their crappy 'repair' practices?
Very comprehensive review 10/10
I like to think they talk like some mafioso...."Maybe we mail back your beloved laptop, maybe we mail back just the Space Bar..."
Years and YEARS _AGO_ I encountered an Asus unit a client was "dealing" with . These activities have been their ESTABLISHED _RESPONSE_ for YEARS . _I_ have *NEVER* owned an Asus and NEVER *WILL* .
they just trying to cover there asses
I can almost picture a board meeting where there is 'SERIOUS' discussion of how warranty and repair is a drain on profits, and something must be done to make that part of the business profitable.
And then a few months later... We see this.
It just sounds like the type of mentality that is expected in most businesses these days.
Car dealerships don't make their money on selling cars, they make their money on repairs and service. This is no different it seems.
Boss- "RMAs are killing numbers, we need to find a countermeasure" Jim?
Jim- Why not make higher quality devices that have less failures and test them thoroughly before scaling production or releasing?
Ed- That's ridiculous, and costs money, we are trying to generate profits here, why don't we just nitpick every device that comes in on RMA and make it sound like the customer has a bunch of other paid repairs that need to be done before we will address their claim?
Boss- I love it! Let's also write it in a threatening manner stating refusal of other repairs may result in their product being returned without being reassembled resulting in a further inoperable series of useless paperweights.
Asmongold made a good point in his video about this where the way these repair centers are managed incentivizes quantity over quality as well as encouraging techs to look for customer damage that can make a free repair into a paid one.
Something like this happens when the suits take over. Every damn time.
@@texascpaThat’s just not true. I work backend on showroom sales and let me tell ya, manufacturers have started to adjust their MSRP to account for all the dealership fees if that gives you any idea of how much comes from the top.
Goodbye, Asus.
Never buying from you again...
I was looking at getting their handheld. But now way now. Steam deck it is
But who will you buy from?
@@Haddley333 Steam Deck even has official support together with iFixIt and an open-source OS
Me too. I was thinking of upgrading my Zen 3 PC. I'll not be getting any Asus stuff.
@@marklavine8088 every other vendor besides asus obviously
Gaslighting GN. Smooth move Asus.
does not matter, GN is still too small to matter, they pretty much own the market
Grim-reaper Steve be like *knock knock* on ASUS's door! Oh wait, he has done that alrea...
You held it wrong. Warranty cancelled.
@@4dchessplayer516 might matter to some important people in the industry
@@4dchessplayer516 hsi videos reach millions of potential customers i wouldnt call that too small to matter
I'm glad this channel exists. My next build won't have a single piece from ASUS.
I was ordered to send in an Asus X570 Hero Wifi board by Asus. The problem I had was the software for the equalizer called "Sonic Studio". However, Asus INSISTED my audio chip was bad. So, to appease them, I sent in the board for repair, and I got an email back telling me that I had damaged my motherboard with water. And they included images of a board that was not mine.
I had to threaten to sue them to get my board back, as they tried charging me the full price of the board and holding my original board hostage. I have the original emails, and photos, if you are interested.
I agree with everything that you said except for the fact that sonic studio contains an equalizer but that is separate and you can choose "none". I just use the effects and set my profiles. My sound is way better using sonic studio. I always use it.
R.O.G out here standing for Republic of Gaslighting
it actually stands for Republic of Grifters
Republic of garbage
😮 o damn 😅
I thought it stood for Rancid.Offensive.Grifters 😂
How is this not a top comment
>Spit in the face of customers
>Apologizes like a teenager
Is this the new industry standard?
Yes, yes it is, naturally.
well in gaming industry they are just spit in the face of customers, the apologize part doesn't even exists
@@Bluepenguin28 gaming community deserves everything, they still pre-order & defend the unfinished pre-alpha version full released game and give awards after years when they finally fix the game by releasing beta version. 'Gamers' are pathetic.
You guys are getting apologies?
@@ipatatesAh yes the hive mind that is "gamers", where every single person acts the exact same in each and every way. If you truly think that's anything more than a stupid minority then I really have to question your thought process.
I am glad this is actually making headlines. I purchased an Ally from their website, and decided to cancel the order. They then proceeded to tell me that I have already received it and will need to do an RMA (it's new still in the sealed box) when the Ally was received by them, they then told me it was damaged, and they could not refund. Still waiting for the Ally back after 3 months with no response from them.
Contact your credit card company. Show them proof. Don't let them get away with screwing you over
Write an email to steve. This should surely be newsworthy. If you have the emails and photos I am sure when gamers nexus covers it your issue will be resolved instantly.
This is beyond scummy behavior this is like them acting like italian mafia.
report them to proper federal branch, and talk to a lawyer, they owe you
Dispute it with your bank exactly as you said
15:31 God I love the juxtaposition of you two here. One very professional looking lawyer, and one metal looking caveman. Both speaking about warranty law and demonstrating rights and protections, in order to advocate for consumers. Humanity is awesome
"Give us $200 dollars or your device gets it."
(later) "Well, your honor, there clearly must have been some confusion."
"your device gets it" 😂
😂😂😂😂😂😂😂😂
By "it" we meant a strong glare.
Also "it" refers to the postage on the packaging.
We feel that our statement, in context, was clear.
@@AyarARJVery good! 😂
"MmmYeah Seee" (1950s old timey gangster voice)
"we're confused that you're confused because we got caught trying to scam you* - ASUS
Here is a coupon that will make everything better
lol I love this, crazy what companies will try to get over on a major issue..
@@Corei14 that expired 4 years ago...
Hear hear
*surprised pikachu face*
2:55 Those gaps manifest in Europe too, in two different countries that I experienced personally: Germany and Romania. I chose to return the new product that they marked as "out of warranty" despite being brand new. They closed my support tickets without helping at all. So why fight them if I can return their non-functional motherboard and stop buying from them? I won't even bother to clap if they go bankrupt. They managed to change my attitude from a long time fan to this, in just a matter of 2-3 years. Proof that nothing lasts forever.
I mean, European law states the seller provides warranty, not the factory. If the factory offers better/longer/more warranty the seller is still responsible for delivering that even if their warranty has ended.
So just go through the seller, not the manufacturer, you get much better (legal) protection. Unless you bought directly from Asus in which case, good luck :(
No seller can give their customers BIOS updates to fix booting and offer better RAM compatibility with the motherboard. Also, a brand new ASUS motherboard of their latest generation cannot be "Out of warranty" when you register the product on their website, can it? That's an insane red flag. So I tried to address all of these issues with ASUS. They helped me with none, so I returned the board and to hell with them.
I was a huge ASUS fanboy , if ASUS made it, i wanted their version of it. It was always high quality and i never had any issues with their products, but i will admit that i have been EXTREEMLY LUCKY without needing to deal with their customer service as nothing has never needed a repair. Their things have always just worked without issues for me. That being said, I then went to work for them as a LvL 3 tech support and by god, it was a living hell. Going to work caused me to be stressed. They do not care about their customers and if they replace your product it was ALWAYS a refurb, even if your product was a brand new out of the box product, Asus did not care unless you made a huge fuss about it. That opened my eyes to how Asus treat their customers and i left the company, I currently still own Asus products because i have had them for years and they have not failed me, but my next PC build, which i am doing this year, will have no ASUS products... especially when i see this video that proves to me NOTHING HAS CHANGED SINCE I WORKED FOR THEM
How long ago was your tenure with Asus I’m just curious
gn should interview this guy too
@@Ogchampayne This would have been back in 2017
I've used asus boards also since at least 2000, maybe 5-6 boards. All of them lasted a long time. What is the alternative then? gigabyte?
Thanks for the insight, and goodluck with the new PC build!
"Sorry it was confusing, we'll make it more clear that we're going to screw you over"
"That's a lovely ROG Ally you have there, would be a shame if something bad happened to it." - Asus probably
@@drizztcat1 "Pay up or we'll disassemble your beloved ROG ally piece by piece. You'll get a joystick in the mail, then it'll be the other joystick, then the buttons, the shell, the wifi card..."
@@victorro8760 One day you may wake up finding the plastic shell of your device next to your pillow all covered in glue.
@@drizztcat1 "would be a shame if you couldn't afford the 300$ we'll charge you for literally nothing, cause otherwise we'll have to send it back to you in pieces"
ASUS really pulled a “We’re sorry you feel that way”.
It's not even as tactful as that classic corporate conditional "Nyah nyah you can't sue us" apology. They are literally blaming the customer for interacting with Asus Support in good faith.
Instead of it’s not you, it’s us, they pull a it’s not us, it’s you. 😂
Nikita would like to know your location.
@@Oraceon I wonder how many "true believers" asus has?
@@auroraflash Was gonna comment this too lol
I would love to see you open a new product, and place it directly into a box, and send it in for RMA, to see if they even test it before trying to find an out to not repair it. Ultimate Gotcha
We did that! Check out our Newegg series!
They clearly did test it. They found the undisclosed issue. Go watch part 1.
@@JusteazyGames Clearly reading comprehension is an issue for you..
I had an Asus laptop in 2014 it got spill damage which was covered under the accidental damage warranty. I had a month and week left of my warranty. They had it in their possession before the warranty was up, they held it longer than the warranty and tried telling me nothing would be covered. I had proof all along the way. It got to the point where it was 3 months and finally I threatened a lawsuit unless they honor the warranty I had. It took forever but finally they replaced my laptop. Asus makes decent products but their RMA process its an absolute F when it comes to a grade. Its horrifying to see that 10 years later they are still up to their bs.
Get a friend who's a Lawyer or hire one to write a letter (usually only a couple of hundred bucks .. ) and ESTALISH PROOF . That lawyer MIGHT _EVEN_ enjoin a class-action lawsuit . Either WAY , a good hard SLAP will be _wroth_ the $$ , and who _KNOWS_ - you MIGHT _EVEN_ get your laptop repaired and RETURNED !
The fact they said pay us almost 200 dollars or we'll send it back in pieces not repaired and then had the audacity to say you were confused is astonishing
Yeah, the was the very first time I got triggered by a company not named Boeing.
I had this happen to me last year for a car repair. Paid them $7000 in cash, then they called me to say they needed $500 more. When I said forget the repair, they said they were keeping my money no matter what and I either paid them more or my car was useless. If the "criminal justice" system had anything to do with fighting actual crime, this stuff would never happen. They do it because they can get away with it. Naturally no one wants to go after anyone actually doing anything wrong. I noticed all the actual crimes are considered "civil", yet anything you could do in response is magically a "crime". Sickening evil world
@@nattyfatty6.0 This is terrible. I'm sorry of what happened to you.
@@nattyfatty6.0 Criminal behavior on the repair shop's part- but unfortunately a very expensive lesson to never pay so much money in cash for such a thing. If something goes wrong, you can't easily dispute it. If cash was the only way to make that transaction work, then that was a bright red flag to stay the heck away and not give them your money.
@@nattyfatty6.0 From where I am from, we always pay only when the work is complete and not before
"Pay us $200 to repair a micrometer-long scratch or you'll get your device back in pieces."
We understood you, ASUS. That's a full sentence. There is nothing confusing.
Nono sorry, the confusion was we meant you'll get your device back "in peace."
"If you think of it in terms of Magic the Gathering"
I feel so seen. Thank you, Steve ❤
I only use email some companies hate it but it has saved me many times. Don't fall for the "we could sort this much quicker with a short call"
This most recent era of GN is really stepping up their consumer advocacy and I can't give them enough props for doing so.
At a time when NO ONE is standing up for your average customer, GN are a shining light. Keep it up!
I admit, I'm very impressed with GN. Asus on the other hand...........
Couldn’t agree more!!!
@aero-space541 Louis Rossman? He's been the tip of the spear for right to repair.
@@john_in_phoenix I mean, I'm impressed with ASUS. Just not in a good way... (So there's no misunderstanding, I'm impressed that they keep moving the bar lower and lower, and STILL manage to not even clear it.)
This is a clear message from ASUS. Stop buying their products if you don't want to have any issues with their warranty service.
Asus products work just fine and I never had a problem with their customer service. Gamersnexus has become a clickbait dramaqueen.
Ah because you never had any problems it's all fine then.
Some people are just delusional.
@@sophieedel6324 right so because YOU never had any issues that means it's all made up, despite the years of evidence from other people. Got it.
@sophieedel6324 what a clown response
@@sophieedel6324 go back to LTT them cringe boy
The reason for US/CAN is because in other nations the system is different.
In Australia if I buy an ROG Ally from JBHifi (electronic retailer)and have the same type of issue you had, I don’t deal with Asus, I return it to my retailer, and as it’s covered as a major fault I get to choose repair, refund or replacement. This is entirely my choice not the retailers.
The retailer then does the RMA process to get their allotment purchase refunded of the device, but that’s business Vs Business, myself the consumer is already back home with a new device, or my cash refunded.
I had an Asus 1080 Strix go bad with horrible snow artifacts all over the screen while gaming. I did an RMA and a week later received a used replacement that also had snow artifacts, but they weren’t as bad. I am thoroughly unimpressed with asus.
As a US small business owner, I do this. Any custom builds or retail units I sell to my clients I offer a 100% comprehensive warranty support in which if any parts fail with the first 1 year, they simply need to bring it back to the shop. We will replace or repair the faulty part ourselves, or fully handle the RMA process while offering a loaner part to keep your system running in the meantime.
@JusteazyGames That's nice and all.
But here in Norway that's the law.
And it's a minimum of 2 years, and a maximum of 5, depending on the expected lifetime of the product.
Seeing story's like this I'm glad I don't have deal with stuff like this.
UK Consumers: We are lucky to have much stronger consumer protection laws, I have recently excercised my rights under the Consumer Rights Act 2015 to get a pro-rata refund on a faulty Geforce GTX 3080 ti that has been RMA'd twice due to hardware failure.
Citizens Advice, Money Saving Expert and other UK consumer rights groups will have all the information you need to ensure you can uphold your rights.
Yeah, they’re “still learning” like some others lol
Hey hey now, not like they've been around for 30 years or something.. oh wait.
@@pennypenguin15 yeah, it’s not like people can actually even tie their shoes or understand basic human ethics by 30. What are people expecting from them? 😂
"learning" how to scam best
Learning with what they get away with .. true
Im frend
“Am I so out of touch trying to scam our customers? No, it’s the customers who are wrong”
I hope that becomes the thumbnail for all follow up videos.
I hope that becomes the thumbnail for all follow up videos.
I hope that becomes the thumbnail for all follow up videos.
I hope that becomes the thumbnail for all follow up videos.
I hope that becomes the thumbnail for all follow up videos.
I used to be an ASUS fan for 10+ years. Thank you for changing my mind.
Magnason-Moss Act is great! I just referred to that when auto dealerships rejected my warranty. Got everything fixed under warranty.
That would never get passed today.
This seems to be the new corporate tactic across several industries.
> Insult and blame the customer
> Double down
and watch their idiotic fanbase support and defend them for free.....
And it has only gotten worse since the pandemic. Spent 3 months fighting UberEats for a $70 food order that never arrived. At a certain point they completely stopped talking to me and I had to go through my bank and send them Ring camera footage of the food never arriving.
The problem is, they're right. No matter what company or product, you will have white-knights that come out of the wood work to defend their company.
Because we are trained to be pay pigs with no backbone.
It's almost standard operating procedure these days. They might pay some meaningless fine and continue operations doing the same thing.
I was working as a CSR for ASUS a few years ago. They blew off a grandma and it was so infuriating. I ended up spending an hour on the call troubleshooting with her to fix her PC. One of my proudest moments. I quit a week after because my integrity is too much to work for them. You can't go around ruining people's lives with no repercussions.
Good on you mate
Yeah.. been an issue for years. My friend took Asus through Mexican consumer protection court and scumbag Assus never even showed. Then about a year ago my wife's Assus motherboard was defective in warranty and they had told us to kick rocks
Youre a good person 💕
Thank you for being an acceptable person in society unlike the absolute NPCs at the top of the asus scam service pyramid
ass-sus
Off topic: Corsair's costumer service in Europe is superb. They solved 2 issues for 2 different products without asking barely any question, just the serial numbers of the devices and one week later I had the replacement parts at my door, free of charge.
I have to agree for the US.
I had a corsair HX1000 which had the cable sleeve on the 24 pin connector crack and split after ~5 years. The warranty was 7 years. I of course had no receipt or etc. at that time.
The RMA submission was ass and it was about 1.5 weeks before I could talk to a real person, there was communication problems and issues describing the problem properly. But after I did talk to a real person, they apologized for the issue, confirmed the model was released only 6 years ago so even without proof of purchase/date of purchase it was still under warranty, and sent me a premium cable (better than the original) as a replacement.
It's funny cause I was actually looking into purchasing a ROG Ally as I love handhelds and already have a Steam Deck.
The first video about this you guys made popped up as I was searching for Ally reviews. I've never seen a video of yours previously.
After watching these 2 videos I've decided that I'll never give ASUS a dime of my money ever, and I've also now become a huge fan of this channel.
Are you unsatisfied with the steam deck or just collecting?
@@samuelelias5115 was just interested in collecting. I love my Steam Deck and it will always remain my favorite handheld.
@@samuelelias5115probably upgrading, since you’re playing pc games sometimes you want just a little more fire power.
@@user-kd3cz4zo9k thats why i've been reluctant to get a deck because I feel like I'll want something with more power
They straight up damaged my CPU socket sending me a photo of the damage in an email after I sent my motherboard in due to a line capacitors on the underside of the PCB that failed and burnt the board. They also quoted me for $136 to fix the socket stating it is CID(Customer Induced Damage) with no mention of the failed capacitors. When I caught them in their lie with my own photos showing no damage to the socket at the request of the representative that originally initiated the RMA claim I was told my issue is being forwarded to their legal and back-end team. My motherboard is currently being held hostage by Asus during this process and still getting automated reminders to pay them for a repair that won't fix the original problem.
They did the same to my buddies flagship threadripper board. Sent in for memory instability issues and they denied the repair and they intentionally damaged the socket.
@@tritech Id consider seeing if there is a local shop in your area to buy from. Parts mgfrs are so shady these days with RMAs, I've found it's well worth spending a little more at a shop that will swap me over the counter if needed (they also know me, so I don't get any run around). So many of the lil ma and pa shops closed up, but if you still have one, it really helps with these kind of issues.
We just want to play video games
They did the same thing to me.
It's worth a police report for criminal damage.
They weren't "offering" to repair cosmetic damage, they were forcing people to do it, or threatening if we need to be technical.
Agreed. 'here's the quote for the repair you did ask for and if you want it also to be cosmetically perfect here are some other further cost options that you can consider'. That isn't hard to write and I don't have extensive RMA experience. It's just obvious.
To be fair, they were offering in the same way that a ransom is an "offer". You aren't _forced_ to do it, you will just be very, very unhappy if you don't.
The "We won't offer cosmetic repairs" feels a bit like "Fine, I'll take my ball home" energy. The problem wasn't the fact there was an offer, the problem is it wasn't _worded_ as an *offer*.
Coercion is what you're looking for.
Is the screen even part of the case? I assume they are separate parts.
Steve, every canadian province and US states should have a "consumer protection office" like the one the Province of Quebec has. And with such agency, when you buy something every one should get access to what is known in Quebec to a "Legal Warrantie" that applies automatically and it's free. That legal warrantie protects the device during it's life under normal use. So if something you buy fails under normal use before a decent period of what should be normal use, the legal warrantie will apply. I don't understand why such consumer protection isn't available outside the province of Quebec in Canada and in the States.
Just had something like this happen with a motherboard. Purchased a motherboard from an authorized reseller. The motherboard failed 1.5 years later. Called ASUS, was told it was "out of region". Meaning that the model was from Europe, however I cannot find This was `ASUS ROG Crosshair VIII Extreme AMD AM4`. It's not out of warranty but I'm told I would have to pay for both the repair and shipping, as I need to send it to Europe first so it can be fixed. Again, I cannot find this product specifically sold in Europe and the reseller is from USA.
Your motherboard is on the US website and the manual says it is FCC Compliant. Their own website says "Products certified by the Federal Communications Commission and Industry Canada will be distributed in the United States and Canada."
Sounds like you have more phone calls to make. I'll let you get back to it.
Thanks for not letting up on them and doing follow-ups where others would’ve moved on to the next thing. They need to fix their customer service. Too many of us have experienced exactly what you have.
I mean i was waiting all week for this particular video so even in youtubeland it's smart to keep the focus on this, it's the most interesting thing they've done for a few weeks tbh
If you ask them to fix their customer service, they'll say that the customer service is out of warranty and charge you for a new screen.
He can't help it. It's just what he does. Steve was predestined to be our true techlord and saviour.
@@inkysteve you want a better customers service.... wait lemme find you some 3rd world country women that want to give birth to some future ASUS tech-wizards... I will send you the bill in a moment XD
It's like taking your car to the shop for a recall on a bad turn signal lever. He tears apart your engine and tells you the connecting rods are bad. He then tells you that you don't HAVE to pay for new connecting rods, but if you don't, the car may be given back to you with the engine disassembled.
See you should have got a Tesla, they don't have turn signal levers 🤣
@@kelvin1316 good one....
Funnily enough this happened to my car. Sent it to a repair shop for dying starter motor. They ended up taking apart the whole dash assembly with wires tangling around everywhere, but they couldn't even put it back properly. Ended up frying my dash and had to look for a replacement, that I had to pay for myself.
@@kelvin1316If I had no personality and gave up in living life to the fullest and expressing myself, sure, I’d get a Tesla.
@@kelvin1316 Your Tesla requires solar to recharge. Replacement cost of QTY1 Sun = $5000. You have 3 days to pay or straight to gulag.
If even just 500k of us wantching vote with our wallets by avoid ASUS then they’ll scramble to fix their own mistake. Never buying again unless things really change.
I would call it a wrongdoing instead of a mistake since they knew exactly what they were doing.
Nintendo switch did exactly the same to me regarding stick drift.
They claimed a whole host of problems. Initially declined the repairs, but they said it had already been done, so I needed to pay.
Wish I dug my heels in harder.
That absolutely, unequivocally is not my experience with Nintendo repairs. What country are you in? I have nothing but good things to say about Nintendo customer service (including warranty repair, including this exact issue you reported) by NoA.
I have had Nintendo to above and beyond for my repairs and other needs.
@JusteazyGames im so happy that it was not absolutely unequivocally not your experience as it was mine. Please do not equivicate your experience to the rest of the 8,118,835,999 humans that live on the planet.
I live in the UK and still have the email chain stored to my phone.
I wrote off ASUS after they tried to scam me on an RMA years ago, then had a second one of their components in my computer fail to the point I needed to rebuild the entire thing. I heard the exact same song and dance nearly 5 years ago with my 2080 Ti. Never again.
Speaking of which, I’m still forever grateful to Steve for kicking ASUS in the ass and getting my card fixed. Loyalty is earned and Steve’s proven time and time again that he’s earned mine.
I think the 20 series was shit for probably all probably the only one worth anything would have been EVGA my gigabyte has had cooling issues since purchase that have been "repaired" and it's now a paperweight as of 2 weeks ago
Bought an Asus GPU around 5 or so yrs ago and it kept dying intermittently when playing CP2077. Got RMA claim. Refurbished GPU that died after about 7 months. Bought a Sapphire GPU and been good since.
@@spenceryoumans3796 My rog strix 2070 wasn't good either considering the price premium.
No more ASUS or GIGABYTE for my rigs. Patiently waiting for an EVGA GPU successor
@@iCantEditBro gigabyte problem was mostly PSU related, and personally I never bought gigabyte for psus, it's a motherboard company originally, not a psu company
the issue wasn't their process, the issue is they used scare tactics and rushed deadlines to try to pressure you into paying for a repair you didn't need and lead you to believe your warranty would be voided
Yeah I think that communicate differently and it would be a good thing. "hey, we'll fix the warranty issue, we spotted this cosmetic damage, we can fix that for £xx let us know if you want us to."
Funny aint it, scammer and blackmailers also use the same tactics, scare them with rushed deadlines to pressure them into paying before they can think it trough and figure it out. Hmmm, one might say Asus be acting be sus on that. Like how is massive, one of the biggest pc component and accessories company gonna be using scammer and blackmailer tactics on damn RMA process? Like holy shit, they should honestly be required to pay back for every single product they have sold, just for being that scummy
@@biscuit715 I completely agree. If it was offered as a totally optional side note, then that'd actually be nice. If they get rid of the pressure, scare tactics, threats, etc...😂 All they would have to do is ACTUALLY provide this fully comprehensive list they're speaking of, clean up their processes so there's clear communication (those automated emails are rough) and it'd be a non issue.
Plus they threatened to send it back unassembled 😂
@@sweetswing1See this is the part I wish was also brought up
Hey Gamers Nexus, thanks for continually having our backs. Props to all my brothers and sisters over there !
Can confirm the Asus support is terrible in the UK. 2 months ago, my ROG Thor 1600T PSU exploded, only 4 and a half months after I bought it. It took two full weeks of me essentially spamming them with emails and phone calls before I was able to get the process started for a repair/replacement. Turns out the very first email address which I had contacted was the correct one, but they said it wasn't their problem and sent me elsewhere.
I was eventually able to get where I had to send the PSU off to. I gave them the 10 days they said it would take to get things processed and get it looked at, before messaging them again tk see what the situation was and how soon I would be getting my PSU back. For 3 weeks, I didn't get any meaningful response, only that they would get me an update very soon. One week into this I started sending messages every 2 days or so. Finally, last week I was told that the repair team would need another week to get it sorted. It's been a week, and there has been no contact from asus at all.
I know for a fact I will never be buying asus components or prebuilts or anything again, it just isn't worth it
Companies used to get away with those "answers", but now we have a voice ! Thank you
Your “voice” is expressed on how you spend your dollars. If we all buy something else, ASUS would hopefully listen to that.
@@TheJayDawg21 Thats not going to happen.
@@441meatloaf You missed my point. I never said it would or wouldn’t happen. I only said “if”, meaning if people stop buying products/services from a company, that would likely get them to change something.
@@TheJayDawg21 One can hope, but thankfully we don't need to wait for them to become a better company. They can just fail and go out of business and that would simply be their choice. I've seen a lot of scummy companies over the years obstinately drive their companies into the ground out of spite of spite and hostility towards their own customers. I'm just glad that I know to stay faaaar away from them. Treating customers like this, their reputation is dead and buried in my eyes. Screw them--even if they do promise to "change" and be better.
@@TheJayDawg21 But for this to be effective, people must first know there is indeed a problem. Making the whole situation public is important not only for those harmed to know their rights, but also for others not to fall in the same trap. Buying something else *after* you already bought from them and had a problem is simply not enough to make them change.
Sounds on-par for ASUS, honestly.
They blamed me for my motherboard's A2B2 memory slot issues and tried real hard to make it seem like I'd done something to make it faulty.
I hadn't, I KNEW for a fact I hadn't, and funnily enough once I sent them a detailed list of my hardware down to the BIOS settings, the service rep just folded.
"A replacement motherboard will be free of charge since it's still under warranty", THEIR words.
But then they tried to charge me $300 CAD for a motherboard I'd paid $220 for as a "holding fee/deposit", and couldn't even answer if the deposit would be returned or not, since it was supposed to be a free replacement.
Thanks ASUS, you've helped me narrow down my choices for future hardware 👍
What's likely happening is the service reps are under the gun to sell services, and are probably directly incentivized to do so while having very few guidelines as to how to accomplish this correctly. It's probably not ASUS official policy like you'd think, it's more of a lack of policy, and potentially an intentional lack of policy for liability reasons.
Solution is the same, don't buy ASUS if you expect them to warranty something, which practically means, don't buy new asus products, get them used off ebay instead.
They should be investigated by cops for fraud
I've had Gigabyte mobos for 20 years and not had an issue that I actually had to call them for. People moan about them and I've thought of changing vendor but no, done me well.
@@smash461986That’s the thing though, just because you haven’t had any issues doesn’t mean that they don’t exist.
I’ve had a B650E aorus master for ~1 year now and after every few months or randomly my system goes instanly into a bootloop on a first cold boot of the day. Happened with multiple BIOS versions and I have tried absolutely everything in regards of trying another PSU, iGPU, 1 stick of RAM, optimized defaults in BIOS etc. The only solution is to let the capacitors from the PSU and motherboard to completely discharge so I’ll see that all of the LED’s are off. After this I will get a boot again. I can’t even RMA because of the nature of the issue and Gigabyte support hasn’t been helpful a single time.
Are you sure the memory problem isn’t yours and you broke a perfectly good motherboard?
-Asus rep
9:18 "We cannot recommend any company" and then "here are the tools to make use of the ones that are available." Is so unbelievably responsible and rare to see from any reviewer that it's impressive. That is the correct take. Keep on doing what y'all are doing!!!
Steve you're a top lad. Been following this solely through you, nice one for sticking up for the little man as thoroughly and intensely as you do. Appreciate it.
This is perfectly in line with the statement regarding the Ally‘s layout update moving the sdcard reader away from hot components/air. They act like a child who cannot stand up to his/her mistakes. I hope this gets attention in the mainstream.
Great point connecting those two. Absolutely the same behavior.
I did not expect to see a lawyer geeking out over Magic the Gathering.
He plays competitively! Maybe he and I should play a match sometime and stream it, hahaha
@@GamersNexus The Commander format is *huge* these days, and I've been absolutely fiending on it. MtG would be insanely awesome bonus content! God, imagine the potential crossover content memes....
@@GamersNexus I found the magic analogy quite good.
it would be like having a coupon for a free pizza at dominos because they delivered late on a previous order. You go there and they have a deal on any size pizza 'first topping free' so you ask for pepperoni and they proceed to charge full price for the pizza.
@@GamersNexus YESSSS
@@GamersNexus DO IT
it's been one day since the video, so Good Anniversary Asus, youd didn't change anything !
I love that gray streak... from the hair parting, then off to the left...
The absolute audacity to blame and gaslight the customer not once, but twice
Oh, rest assured, they’ll go for a third. Just wait.
They've done this for so long that they expected their announcement to fool everyone.
They're that detached lmao.
I'm disgusted to have ever purchased ROG motherboards...
Glad to know where I stand ASUS. bye
"the customer may have asked for the joystick but they ACTUALLY wanted the 1 nanometer scratch fixed"
They are just trying to be like Steve Jobs, the customer doesn't know what they want. If you asked someone back in the day what they wanted they would have said "a faster horse", but ASUS knew what they really meant was they want their horse back in small pieces.
I'll be steering clear of ASUS from now on.
The fact that they seemed to think it was okay to send it back in pieces when you sent it in whole and in working order is absurd. Very glad I've never bought any of their stuff before.
Years and YEARS _AGO_ I encountered an Asus unit a client was "dealing" with . These activities have been their ESTABLISHED _RESPONSE_ for YEARS . _I_ have *NEVER* owned an Asus and NEVER *WILL* .
"We're confused, we didn't think we'd get caught."
what??... sorry I'm confused!
@@jfjaxn2121 No you're not, ASUS pretending to be confused about GN being confused....
Do you get it or am I confusing you now? ;)
That's why there should be a full documentation chain from beginning to end. Then when someone pulls this one asks, at what point was one "confused" and on what side did it occur?
@@g60force who?
@@g60force Now i'm really confused!
Wonder how much time their executives wasted pretending that press release would make their problems go away.
The fact they waited so long meant that coverage of the problem is extended even longer.
At this rate, everyone in the gaming world will know
Which time, now? Or a year ago?
They thought they'd be fine since they had LTT on their pocket, until they finally pulled out 4 months ago.
Doesn't change the fact that thousands of Linus's own fans getting scammed before that happened though so ASUS still got their money's worth.
Magnuson-Moss warranty act also applies to cars. For example, you get after market wheels and your stereo failed. Your wheels have to be the cause of stereo failure in order for the warranty to be voided. Obviously the wheels have nothing to do with stereo failure. You cannot be denied this warranty claim.
We need a big youtuber like you but for every company-made product
In Dutch we have a saying 'Trust comes by foot and it goes by horse' . I find it apt in this case. Asus will not soon find its way into my home again.
Wow, yeah, that's quite clever! I'll have to use that saying in the future. :)
never heard of it.
That's a great saying, stealing this.
Oh, that is a FANTASTIC saying. I'm using the shit out of that, thank you sir!
Brilliant adage
Like I always say, if a person treated you like companies does, that person would be considered an abusive psychopath.
There's a high correlation with sociopathy and corporate success. A lot of these CEOs and higher management are scumbags because that kind of behavior gets them up the ranks.
"like companies do"*
Along with the gaslighting and everything...
Companies are treated as a separate entity, but somehow they fall under "entity with benefits"
@@Yellowredstonethat wasn't always the case, we gotta thank Citizen's United for that.
Now corporations have the rights of individuals while having the immunity afforded to corporations.
Thank you, GN, for taking a stand. I appreciate all the work you do! Cheers!
They have been known for atrocious RMA process for like 15 years (at least). When I worked at a tech store and people asked for their products I always warned them that if something was wrong with it it would be a massive headache to get it fixed under warranty.
I explained they make good stuff, but they dont back it up with good service.
There is no confusion when you are literally holding the device hostage, and claim money for some BS "repairs", and are blackmailing the client that if they do not pay, you will send back the device in parts :D
We all know what they were really doing. It only serves to lower my opinion of them that they come out and lie about it after getting called out.
And then they put some BS in there about "liquid damage" so that they can take it around the back and pee all over it before sending it back to you.
Sure Asus, I had a GPU with bad vram, RTX 3080 the GPU physically was pristine not a single scratch. I sent my GPU in for RMA, Asus said I damaged my gpu, and sent me pictures of a damaged fan and shroud which was not there since I had pictures. I even packed the GPU in bubble rap and placed it in its original box, and the original box was put in bubble rap and placed in a larger box which I then included air bubble packets around the empty space. There was no way shipping could have damaged the GPU. It was Asus that damaged my GPU then blamed me and said they wanted £600 plus for me to get my GPU repaired because they claimed I was now out of warranty due to the damage they did to my GPU, this price was including the vram issue since my GPU was apparently damaged by me. I told them to send it back and Amazon helped me. Asus are scum.
Had similar shit, but with steel series. I even put seal to see if they indeed will check my warranty repair claim seriously. No seal was not there and mouse was not even removed from package to be checked. Claim refused and mouse was 100% functional, left switch was dead. I contacted steelseries and they said they have authorized service deal with polish company and they trust them, and told me to f.. off. Prior to that interaction I had best opinion of steelseries and heard only positives about their great services outside of "poland". Their outsorced repair service provider has 2 stars on google maps with hundreds of opinions. Had to contact local office of competition and consumer protection with evidence to get it rolling in my favour. Recently most of RMA's I submit almost always gets rejection and have to do evidence before sending for consumer protection case.
How long did you have the GPU for? did you have it within the 30 days you bought it from Amazon? How did they help you? Can you give more detail please.
Glad Amazon helped you. I am guessing you sent Amazon your photos from receipt from Amazon, and from before you shipped it including as you packaged it before sending it to Asus, and the photo Asus sent you, and Amazon refunded your purchase when they saw it was destroyed? (As Asus should have told you to claim the insurance on shipping, with that photo, instead of sending you a bill!)
Trust Noone these days, document everything
@@skyecloud968 it was slightly over 30 days around 55. The reason why Amazon refunded me I provided them proof and evidence of what happened and what Asus said to me. Also in my 13 plus years of Amazon shopping I only ever returned like 3 items so Amazon knew I wasn't lieing my returns was so low even after 55 days Amazons like return it to us we will refund u
I love how natural the yard has gone in the background (during the interview with Nathan Proctor)
seasonic power supplies are also something that I have had bad experiences
I cannot believe they issued that statement... Regarding YOUR CHANNEL'S own experience for that matter!
The entire world saw how this played out, and they're acting as if it's not something we can all go back & verify. I am *SO* glad you brought this to the tech world's attention in such a clear & well-documented manner.
Not only has it helped inform me (and thousands of others) of a company to avoid, but also put on display how blatantly deceptive & manipulative they are when trying to avoid accountability.
Well said yourself too!
Steve, in Queensland Australia since January 1st 2012, we have had some of the toughest consumer laws in the world. As an example of this a Computer parts outlet here MSY Technology, was reported to the Department of Fair Trading Qld on multiple occasions a few years back for trying to avoid honoring warranties on defective parts, or DOA parts, the Dept Fair trading investigated the claims & ended up fining MSY over $1,000,000 they also required the company to attach a 3 x 3 inch note to the top of every Receipt for three months & on that note it stated an admission from MSY that " We have been found guilty & admitted to deceiving our customers in an attempt to avoid honoring our Warranties on defective products" . If Asus attempted this kind of Bastadry in Qld, they would receive similar treatment. It simply requires that the right legislation is enacted to get companies to play fair, plain & simple.
Yep, and our Australian consumer laws is what brought the world, global Steam video game refunds.
I've been buying computer parts since 2007 and I can tell you MSY has always been the standard for poor customer service. I am surprised it's taken them this long to get fined/caught. I used to buy PC parts from flea markets since those guys had much better customer service. Nowadays I get all my stuff from Scorptec, they've been nothing but an example of good customer service.
@@snarkywombat155incredibly true. Their refund policy is genuinely good but we only got it because Australia raked them over the coals😂
OFT is no longer what it was. Now they're quick to tell you they have no enforcement power and to fight them in court (with fees of course).
Dell got caught in 2010 for lying about warranty claims. They had to wear a badge of shame for 3 years on their website for it too, and contact all previous customers and explain they misrepresented the warranty and RMA process.
ASUS support pages in Australia include the "Australia Statement Notice" (ASUS Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage...) but you can still get a bad experience dealing with them it still can be an awful experience full of delays and failures.
Keep it up guys, I absolutely love the content you guys put out and it feels reliable to me. On top of that you guys provide the full story with receipts to back up your content. The concept of consumer protection and education is pretty incredible and I will absolutely continue to support you guys. Thanks so much for being a part of this wild world of the internet that we reside in.
So glad I stumbled across this channel right after buying new parts for a build (luckily I hadn't picked any asus parts). Currently shopping around for a new monitor and I won't even entertain the thought of buying asus.
The lawyer you have on, is really well spoken. Much appreciated that you guys take the time to get true professionals on, to explain these. The guy does a fantastic job of explaining these things to non lawyers. Thank you to you and your team!
well since he's a MTG nerd, chances are he's also one of 'us' (gamer nerds hahah)
Respect to gamer nexus to report big companies "bad behaviors" no matter what happens, no fear.
I really respect what you're doing... Big quality channel
Came for the hair stayed for the true journalism. Epic work dude.
I wish the need for these videos didn't exist, but hot damn do I love it every time one pops up in my feed. I really appreciate the lengths you're going to to get actual legal consultation instead of just pulling something out of thin air (the defacto UA-cam method). Seriously you guys have built something incredible, and even more impressively, maintained a sterling reputation. Please never lose sight of why you do this, because there is nobody else that does what you do. Also your shirts are super comfortable.
We will not lose sight! The company objective is to stay small forever -- I think that helps us stay grounded.
@@GamersNexus Wish Linus had a similar mindset
@@jaysonva4256 they fill completely different demographics of the tech market which is good for everyone.
@@jaysonva4256 let's just uphold them to the standard that they're beholden to
These videos always make me sad, because sometimes it feels like there just aren't any wins for the consumer in the industry, only degrees of losing. But I appreciate these videos nonetheless. Better to be informed than not.
Fractal have been excellent with warranty. My glass panel broke 18 months ago and they sent me a new one, under warranty, no fee. No hassle. No questions. I've been singing their praises ever since.
Yes, they are one of the ones we've seen do well historically as well -- though not a motherboard vendor, sadly! It seems board makers almost universally have a problem with support.
@@GamersNexus I can't help but wonder why that is.
I do get that it's all about money and how to squeeze every last penny out of customers. But like...WHY? We have limited choices for Motherboard makers anyway so it's not like there's a crap ton of competition.
At least from my perspective. I could very easily be wrong about how much competition there is in the motherboard space.
Good to know, planning on either them or NZXT for my next case
Good thing things worked for you.
Still it's weird that in USA you have to deal with the manufacturer instead of the company that sold the product.
Also it's weird that you have to care about warranty. There's many ways one can void warranty..but even if warranty is void..sellers responsibility to repair/replace the product is still there. 2:46
@@kimnice the consumer protection laws in Europe are much better.. product must work for an expected lifetime, with a "rule of thumb" of two years. Returns to the retailer. Still Apple basically ignore the law, offer 0 warranty and somehow get away with it.
thank you for making this video, I was about to buy a asus monitor, im glad I held off on it.
Powercolor told me my 6800XT was out of warranty. Warranty expires July 2024. So they RMA'd the unit when I pointed out their own warranty language. Told me they would replace it. Sent same unit back to me that I sent them. I sent email to POC (point of contact) at Powercolor as well as general support email address. Have not heard back from then since.
Man, that lighting when the lawyer dude came on, camera is amazing. that whole scene looked unreal.
I'll tell Vitalii (camera operator who set it up) of the kind words! He'll love that!
No judging, genuine honest question
Is it a screen? Or a acculy like background?@@GamersNexus
@@everythingpony I'm 99% sure it's the real background. I remember in some video GN was talking about this studio when they moved into it. And they showed footage of a "garden" or whatever they called it and it looked just like the background.
@@sean8102gamers not knowing what nature looks like 😜
Asus: "Maybe I'm anti-consumer??? No!...no... it is the consumer who is wrong."
This gives me flashback to when i bought 3x 27" ASUS monitors 144Hz back in the days. 2 of them had 2-3 dead green and red pixels in the middle of the screen. They had a 0-dead pixel policy warranty in the US, but in Europe they had a 20-dead pixel warranty and refused to accept RMA on the screens. Luckily in Norway you can always regret a purchase done online within 30 days without having to give a reason, so i returned them to the retailer, and had new ones ordered from somewhere else. Luckily the new monitors, same brand and model had 0 dead pixels. But yeah. It was a total violation of terms of warranty, as only warranty they had publically listed was that of the US sold monitors, no other countries specific terms had been specified in written terms.
Thank you, all of you guys!
Within two minutes of watching this video my opinion of ASUS went from "Maybe I'll check them out in a few years once this is all sorted." to "Not touching them for the next decade, maybe two."
I think ASUS will be going out of business soon... or someone else will buy them out. To me, it don't matter....there are plenty of "OTHER" companies out there that have similar products. I see no reason to self mutilate myself buying from ASUS
Ultimately though, it's all the companies. No matter how fierce of competitors they are, they all do the same things and either cooperate with each other or closely model their methods after all the others. It's their industry and they will run it how they please. You just have to do your best to do business with the 'best' and strictly avoid ones that have screwed you. The only thing they notice is declining sales.
@@KOS762Too bad but ASUS has such a hold in Asia specifically East, South and Southeast Asia. They're willing to scam these ignorant people who are just emerging from a technological era by selling mostly outdated hardware and then selling at SRP at that time and cutting them off the warranty because the parts isn't on production anymore.
How many Moscow Mules did you drink during the making of this video?
@@BKope good job buddy, good job.
Company denying a repair for a part that is covered under valid warranty, is called a breach of a contract. And coersing customers and consumers is really bad.
Here in Finland this is highly illegal and the consumer agency will eat that company alive. The agency will handle disputes and lawsuits if neccesary, a private person merely reports the violation.
There is also a right to have your device under warranty for maximum of 10 years, If the product is faulty, even if the company only has a smaller lenght warranty placed by themselves.
We have very strict consumer protection laws in Finland, so the companies cant really start shoveling sht like this in our faces, the consumer protection laws are quite clear on this.
Do you need to be a citizen or just buy a product there or have the problem in the country?
This is why I always I buy from Verkkokauppa or Jimm's, even with my friends telling me how much more I'm paying over ordering from Germany for example. The peace of mind and ease of returns is definitely worth the premium.
Claiming you need to replace a screen in order to replaced a slightly nicked piece of plastic housing is called 'fraud'.
In Belgium we also have good consumer protection law. We get at least 2 year warranty. If there are any issues you can fill out a form and the government will look into it
Same as Australia, it's why companies with shitty policies don't launch here. Amazon only launched here because AU is a great buying country, and we can also get stuff from china easier (physically closer).
Valve got their act together with refunds because of the ACCC, which is our consumer protection.
The problem is that this kind of BS happens all day every day when a RMA comes in, not just once in awhile, it’s a company policy
The problem with warranty of any kind is it's like hidden. It's never in your face this is your warranty so finding it can be hard at times..
I've lived long enough to know that companies always love to give out promises just to quell the unrest and then never actually follow through with them. It's all about shushing down the controversy without actually doing anything.
And TBH, it usually works. I'm sure this video will cause a lot a quips in a small audience, but I wonder how much of an effect it'll have on them in the long term. I suspect as long as they can handwave this away for a bit, it'll promptly be forgotten.
In the Internet age, its the DUMBEST form of marketing - their name is now MUD
How many MILLIONs in advertising bucks have they thrown away? By not sorting themselves out LAST time there was a mega flap = PR Su!cide
@@raumfahreturschutze I think that this case will have an effect. Asus has had a reputation of a more-expensive, higher-quality manufacturer, so they have space to cut some losses and improve their customer service a little bit.
Steve and Crew.... Thanks so much for blasting Asus as I have myself had 50/50 experiences with warranty/support with them. The level of frustration of their customers deserve your help in exposing them for extremely shady practices.
I have a new GN MOD Matt on the way as show of support for what you guys do. God bless and thanks again!
Glad that we can help bring some level of accountability for the way they've treated you and other customers! And thank you for your support!
Thanks, GN...amazing job. I feel much more informed.
US consumer rights are such a joke anyways. This is why businesses can do this
Tiny paint chip voids warranty = scumbags.
Pretty darn clear!
Its not even a paint chip, its a minuscule dent in the plastic done after they tell you to remove the ssd or you might not get it back or might get it formatted and theres no easy access to it. so basically its setup as a failure so they can extort less savvy people for money on otherwise warranty repairs.
The worst part is that they (almost undoubtedly) made the case and the screen "one piece", so that pretty much no screen repairs are ever going to qualify for warranty with this thing. Like, damn near 0.
@@Chad_Thundernuts unless the actual RMA damage IS the screen (like dead pixels) lol
I now understand why Louis Rossman uses the R word to describe corporate mentality like this. The gaslighting and lying is immense.
They only have their shareholder's interest at heart. They only care about the money
Regarded
Reprobate? Roleplayer?
Yeah there's a million other words to use. Big world of words out there.
@@Rezplz The opposite of an engine that's advanced. Grab the rotor and turn it the other way and that's it.
I run a computer services business, not good to hear this. Have to think what to do about this....
Never but Asus
I googled "gangster demands" and their offer makes sense now