SUPPORT OUR WORK - Grab a GN Case Badge - store.gamersnexus.net/products/gn-3d-multi-level-pc-case-magnets-amd-ryzen-intel-gn-logo LEARN ABOUT ASUS' COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: gamersnexus.net/news-features/confronting-asus-face-face (includes the fast-track customer service email address and other commitments) Watch Part 1 (ASUS Scammed Us): ua-cam.com/video/7pMrssIrKcY/v-deo.html Watch Part 2 (ASUS Says We're Confused): ua-cam.com/video/I3DwhTc7Z4o/v-deo.html Watch Part 3 (ASUS On Government's Radar): ua-cam.com/video/uYdtpU8FKO8/v-deo.html
Are the case magnets here to stay or are they gonna be limited? Edit: Definitely going to get a set, need to know if I can wait a week and risk them running out before I get a chance, or if they will be restocked.
One can hope that ASUS changes their tune due to Steve shining a bright light on them BUT if I were to bet I would say that they will do little long term until some country OR some state takes them on exacts real money damages.
Abso-FUCKING-lutely bruv .... Shit like this shows just where Steve and his crews commitments are ..... with CONSUMER no matter fuckin what!!!!! MAX RESPECT!!!!!
5 days after this video came out, Asus suddenly did a complete 180 and agreed to entirely cover the repairs of the damage they previously caused to my laptop. This after I had caved and agreed to pay for it myself. Thank you Steve and everyone at GN.
have to give it to ASUS, they fked up, they admit 100% that they fked up, and they are actually doing something to fix that mess.(yes after a lot of back and forth, a lot of pressure, but at least something is happening and it's good).
They agreed to "cover the repairs"? You mean they agreed to repair it no charge right? How did ASUS damage your laptop and what did you send it in for?
@@metaldreams3595 Yes that is what I mean. Long story short: The screen got repaired on warranty, but they damaged the chassis during the screen repair, which then caused more damage over time, especially since they didn't tell me about it.
@@metaldreams3595Why are you being such a nitpicky clod in the comments? Everyone knows what OP meant. His experience isn't just a single incidence of this kind of bs happening.
@@Keirnoth I'll tell you why. Cos Steve is doing this for money. Only. ANd hes getting all these pats on the back and its actually ridiculous. First of all Return depts are always sticky situations. No large company has a great return reputation. Look in the comments, guys saying Gigabytes just as bad or MSI is the same. The reason why is a buttload of people lie. They try to take advantage of companies trying to do right by the customers. So, theres always going to be issues and lots of them. But ASUS, to stop the bleeding from Steves smear job they met with him and even promised changes to their return policy that included things he mentioned! I was like...wow, ASUS did that? The new changes would bein effect May 16 2024 the letter to GN said. Victory huh? No. Steve didnt expect this victory, he already had plans on making more videos. Videos thast could easily end up causing lay offs...who knows. Def loss in revenue. Just look at the comment section sin these videos with millions of views. So you see, Steves a little weasel man child who deosnt care about who he hurts, he goes in there insulting them asking, Is this a lie? Pure grandstanding for us.
Getting right down to business with the utmost respect and dignity to all involved and affected. We need more top reporting and advocacy like this in all walks of life. I and the rest of the tech community love to see it.
You might be the techiest tech guru in your state but your overal powers of perception are lacking like a mofo. I dont see how people could watch this and not see the varying flaws of execution Steve makes. Meaning, he's being the champion of the people here right? Its not about the fact that this kind of video does very well and hes really just playing us. I could give multiple examples. Many do have to do with my overall knowledge of how return departments operate...how often the customer effed the product up and lies to them. This was way more about Steve noticing how well the Linus controversy videos he made did. ASUS were just the poor bastards that he chose to do videos on and smear. And put on this fake persona of champion of the little guy. Listening to the exchanges with the attorney were excrutiating. Its like...give me a break
@@metaldreams3595 Just admit you're mad your favorite youtuber got called out for egregious mistakes lmao. Steve did a good thing by calling out ASUS, and you're trying to smear that as "He only did it because it's good for his videos". And where is your claim coming from? In the end, it's a good thing that ASUS was called out, and it's just your made-up claim that "he did it for views". And when Linus's team does something wrong (LIKE SELLING THE ONLY PROTOTYPE COOLER OF A STARTUP COMPANY AND GIVING A FALSE REVIEW), you act like it was a simple mistake. So you idolize LTT (which has committed actual mistakes), but you condemn and are critical of GamersNexus which does actual good... someone is a triggered fanboy.
@@manavsharma2232 you sound just like the Mr. Beast SuperTwerps and Powersheep. Steve did a good thing calling out ASUS? That's quite debatable. More like he dragged their name through the mud to millions. Scores of comments saying, "I'll never buy ASUS again!". Coming from a position of weakness that's something you'd like to jump on. "That's the price ASUS pays for their return misdeeds!" But there's only one problem....we can't even name what those misdeeds are right now that come close to deserving the wave of forever not customers Steve created. Reminds me of Trump and the trial over the 37 or 48 indictments or whatever. I realized Trump is the first high profile person on trial for something..and it's a nationwide story....and I don't know WTF they're doing in there. What they're being charged with.
I've watched like, two minutes, and I feel secondhand discomfort from you being in that room asking all those uncomfortable questions to ASUS. This is what advocacy looks like in real life - someone with a platform asking the hard questions those of us plebians are either too afraid to ask or not important enough to get actual answers to. Thank you.
NO ONE should be afraid to ask for what's right, why you would be afraid? These companies NEED their consumers. We don't need them, so them screwing us is just their way of trying to save money and screw us at any opportunity to make money to make them stronger. But in the end it can also just end them if they take it too far and we all decide no more and don't buy their products anymore. I see the main discomfort in this interview being ASUS trying to cover their own butts and trying not to say they are wrong.
@@taylorhappe8026 This video is already at 5500 comments (15.06.2024, and claire's comment has 8 hrs. on it), GN isn't using AI to answer. Cut them some slack if they can't answer within 24h (especially, if they are simply sleeping).
For anyone curious it's the currency of Indonesia. I've never been there but I've been to Vietnam and $200,000VND is like $20USD. Guessing it's similar. Edit: sorry, guy above me is correct, ~$15USD
They said "partnership" and you respectfully clarified that it won't be. Respect! Straddling the line between asking tough questions and keeping them at the table answering questions is tough. A lot for others learn from your whole effort here. Thank you!
Actually...it's ridiculous. Telling them, "Thank you and yes we would like to be partners moving forward. Just know were going to be diligent on holding you accountable" would be the professional way of going about it. If memory serves, wasnt it Steve asking to be their partner? When he wanted to help them with their Returns? They said no thanks. This whole thing is ridiculous. Its Steve acting like he's some big champion of the little guy but this is all to make more money and subs. Views. What happened was, Steve saw the controversy with Linus and the fan prototype and saw it as a chance to kick him while hes down while picking up subs. Being their competition and all. The bs smear video went viral beyond Steves hopes and got a shtload of views...far mroe than any video theyd done before. As of that moment Steve started looking for his next smear victim landing on ASUS. Go watch the parts where he has the attorney on carefully. What was the purpose? What progress or new info did we learn from the attorney? Nothing. Its all grandstanding.
@@metaldreams3595 You would be right if they didn't do any of this shit pre-linus drama, but they did so your argument is invalid. Cry all you want about moral grandstanding, Regardless, this is a win for consumers.
Put your money where your mouth is people. This man and his team is actively making the world a better place. Theres no where better to spend your money. Looking foward to GN continuing to stand up for us all. You are our champion and i for one will be in your corner on any way i can. Thank you.
Just snatched up a 2x heavy hoodie from the store. I agree put your money where your mouth is if you wanna support this content. Feel free to sign it before ya send it
Hello Gamers Nexus. Thank you very much for continuing to be a guiding beacon for us customers in these times where companies, seemingly more than ever, think they can screw us over without any fear for backlash. I and certainly many others reall appreciate all the hard work you put into your videos, be they stellar journalism videos like this or informative benchmark videos to keep us from buying bad products. I hope GN will continue to be active and stay healthy (as a company and as people) for a very long time.
Thank you for pushing both the tech industry and journalism to a higher standard. This level of investigative work is inspiring and desperately needed.
Anyone know a way I can hide the colored comments? They give the impression they are ads so I skip them anyway. Just makes for a worse experience to see these in the comments.
This is the kind of content that deserves more than just the $0.03 you'll get from me watching this video. Thank you GN team for going out of your way as an independent outlet to hold these companies accountable and reduce (even if a little bit) the enshittification of goods and services out of pure greed and the "too big to fail" mindset that plagues almost every industry these days. These companies have to realize that it's increasingly important to keep their customers loyal by doing the right thing, especially when people continue to (at least in the US) have less spending power as cost of living steadily increases. The more limited my spending money becomes, the higher scrutiny I am going to have with the products and services I choose to pay for. Time for companies to realize (Time = Money) < (Integrity). Thanks again for doing this GN team, I hope to see Asus keep their promises in the long run and that other companies will follow suit.
@@tropic5264 I really love the work Steve does. Just not a fan of the sensationalism part of it. Sometimes the headlines are a little too outrageous and cringy as we know he's aware of what will get the clicks. Can we blame him though? No we can't blame him because that's the system. But I know he wants to set a high bar and high standard. If he can tone it down a tad, and talk to the sources to give chance to comment before he runs stories, he might actually be taken more seriously as a legitimate journalist. Some of his work is so good that he doesn't have to rely on the name calling or outrageous thumbnail titles. Also the trend of viewers who automatically will form opinions blindly based on what he says is a little uncomfortable. Note that this is different than saying that what he says is wrong. It's more a comment about the big influencers on YT and society in general. (and that's not his fault). I know I am in the minority that thinks this way. But I genuinely root for him and his success.
@@sam6906 Not to take away from your comment (it's well written), but every video from Gamers Nexus in this ongoing ASUS storyline has shown the multitude of chances for them to respond properly before posting their report, and I've seen this same trend with all of their content over the years. It's exactly why I stick with them as a source and have been a Patreon. To be fair though, Steve has always worn his opinion on his shoulders. It makes him clear to understand, but also means you can get some bold statements in the video titles or otherwise. What makes it acceptable for me is he and his team have consistently put their money where their mouth is, and will openly admit to when they're wrong or need to improve.
Body language will ALWAYS speak louder than words. If you’re questions make them looks or feel uncomfortable you hit the nail on the head. The brain can lie, the nervous system can’t.
Man i feel for Sasha. He is basically me at my workplace - i love my job, i wanna do it right so the customers are happy and satisfied, but my bosses care only about one thing - profit. You can see the guy has the passion inside him. He is just too good for that company.
They need people like him. I really hope they listen to him. He is a director, which is pretty close to the top, so he has some level of power -- maybe they can give him some freedom to tackle this.
@@GamersNexus I have seen directors really fight for the people under them and try to do the right thing. Ultimately their power is limited by the top. I have seen them quit with statement saying things need to improve and leave for greener pastures too.
It's how they are, have to always avoid explicitly accepting any fault. It's always "just a misunderstanding" or some such. Avoid straightforward answers, deflect, meander.
Biggest reason why I like Steve and GN - "We don't view it as a partnership. We're an independent outlet. We represent the viewers." More of that is needed in the world!
@@hosshandle Yes, and they've sh!t on some of those products that they've reviewed despite those sponsorship deals, which seemingly demonstrates that they are still willing to call a spade a spade when need be.
Yes! The Paul Harvey/Clark Kent, Lois Lane? of tech journalism. Also instead of holding just the company accountable, how about we try holding the individual psycopaths accountable for making these decisions. Why should individuals get to hide behind a company for decisions that would be jailable offenses if they were a sole proprietor?
@@natefunk1 I agree, but sadly they are treated very much the same way as politicians, and there is seldom if ever proper repercussion when they screw up, lie, are found to be corrupt, have conflict of interests, etc. "Rules for thee and not for me" is seemingly more relevant than ever these days.
@@troyBORG sending $1,000 is no joke from where he is coming from I have found that India is having average salary of around 9,00,000 so you are asking for for more then a months salary (or even more if this survey is wrong) to be donated and he just wanted to highlight his message with the donation so don't set you expectation on others when you are watching from sidelines.
Not only did you do hard hitting investigative journalism, you openly called them on it and confronted them on it -- and somehow were so incredibly kind and considerate of the employees while doing so. This is the behavior the world needs more of - needs to demand more of in healthcare, politics, etc. Thank you (and your team) for all your efforts in being a true consumer advocate and journalist.
Dude, are you in on it or something? This is a totally unfiar cash grab/viral video maker for Steve and hes trashing a company for it. Since youre so appreciative explain to me the worst part of what Asus has been doing to us please. Or name as many as you want. Can you even do it right now?
@@JaredKohr Dont trip, ppl never accept theyve been victim of coercive persuausion. What ASUS has done from what I heard was minor. Dude he made the Linus smear videos hoping to gain subs, which he did while kicking Linus when he was down. I think he wasnt expecting how viral it would go and hten it was on to my next smear parade...ASUS is who he landed on. Ok Jared, if Im being so ridiculous youre wondering if its satire...there must be clear and serious infractions doen to the public by ASUS. Right? Otherwise you wouldnt be so surprised. So please, explain what ASUS has been doing. You cant like I thought. You guys are the satire Robosheep
@@metaldreams3595 I'm not going to waste my time, you know how to use Google. ASUS customer service is notoriously bad despite making decent products. You bringing up Linus is just showing your bias, it's not relevant to this conversation.
damn... as person that as worked big tech companies and have worked with B2B customers that meeting gives me the chills :D props to the guys there answering you. It takes actual balls to be there and give their face for a company that will most probably toss them out in case things go bad. Thanks Steve but also thanks to the bravery of those people you were interacting with.
Thanks GN team, especially Steve the GOAT for having the consumers back in all of this. I've never felt so informed on tech topics/products in my life, and we all really can't thank you guys enough!
TBH, I didn't get a tiny bit of hope neither from the body nor the verbal language, especially regarding the woman and the man on the laptop screen. So no trust for them on my side. To me, those are the kind of people who are not true listeners, just filtering the audio according to templates and not really related about the spirit of the topic. Just pay attention on Sasha throughout the conversation, if you know what I mean. BTW, huge respect to Steve for his journalism instincts, courage and dedication.
@@sairsonat9816definitely just trying to show a good side to the camera, once they're gone the shit talking begins and the changes will not be to the customers benefit
The meeting with the heads at the 27:00 mark is great to be able to see. It shows that you have everything written out and are in control of the conversation (not that control should be seen as a positive or negative). Laying down all the groundwork to make sure the Asus employees are as comfortable as possible, and are in the right headspace. I think it's a great way to start difficult discussions like this, and I've done something similar before so I'm less nervous and uncomfortable in similar situations. Keep doing what you guys are doing GN!
Steve, you and your team are such excellent examples of the highest quality of journalism and advocacy. This is truly only possible because of your impressive integrity. For that I salute you and your terrific staff. Lunch is on me.
Anyone know a way I can hide the colored comments? They give the impression they are ads so I skip them anyway. Just makes for a worse experience to see these in the comments.
Steve and people at Gamers Nexus. I'm a 3rd world gamer. There is no MSRP and almost no RMA in here. What you are doing, assuring quality going right to the top, is a wonderful job, it makes the world better and easier for all of us. I'm donating about 2 dollars here, but thats a lot of money for someone that would have to pay about a 1000 for a 4070. All Hail Tech Jesus.
Third worlder here too. I wouldn't quite say they don't do RMAs here; more like returning things isn't a thing. That's why most of us still prefer to buy retail - if anything happens there's a shop you can walk back to and ask them to do something about it (hopefully you're still within the warranty period). Granted, it depends on the shop as well lol most would probably just tell you to go deal with the vendor's repair center directly.
Oh man I was actually wincing when the whole discussion about the initial statement was taking place. Steve was practically SPOON FEEDING them the correct answer and they still kept shooting themselves in the foot lmao. I am *SO* glad these discussions took place and that GN are taking tech related investigative journalism leaps and bounds above what anyone has ever done before. Huge congratulations to Steve and the whole GN team behind this! I can't even begin to imagine the effort that was put behind it and I'm grateful for the results and closure it brings to us, regular consumers.
LMAO the Asus guys ran rings around Steve - he isn’t a professional negotiator lol. He didn’t get a meaningful concession on the initial statement even after all the arrogant posturing and verbage. In short, Asus didn’t agree to anything they weren’t already prepared to do lol.
This is amazing. With endless conviction, a camera, a UA-cam channel, and 2 backpacks Steve is doing what the FTC's Bureau of Consumer Protection and 50 state consumer protection agencies REFUSE TO DO to protect us people, despite billions of dollars in budget (paid for with tax dollars). Thank you Steve!
The government doesn't exist to protect us from megacorporations. It exists to protect megacorporations from us. When you understand that, the world will start to make more sense.
The FTC's entire budget, including the Bureau of Consumer Protection, is $425 million - not billions. And remember - half the population despises when the government does ANYTHING to fight corporations and help consumers (and God forbid they try to pay the attorney's a competitive salary let alone anywhere *close* to what the corporate attorney's make - and forget about total salary and resources for a case!. I know, I know why should they get paid anything - they all suck and need to be paid accordingly and still be great at their job!) Go take a look at all the FTC covers, all the different acts, and tell me if you think maybe they should have a bit *more* funding to battle for consumers rather than funding going to other budgetary matters. We need a better government and it does no good having the simplistic blame the "gubment" knee-jerk reaction everyone learns when they are 12.
@@JH-pt6ih and before someone is like "$425 million is a lot of money" - that's like $1.30 per person in the united states, and those are all people the FTC is trying to protect from a vast number of bad actors.
In 25 years of pc building and reading reviews i have never seen anything close to this level of support to the userbase as you guys have done in the past few years. Thanks for everything.
Having worked in electronics repair depots myself (3rd party) technicians are often aggressively encouraged and unchecked to meet quotas for repair cost/tier escalation. My buddy and I worked for a 3rd party called CTDI (repairing cable boxes), and through our efforts to operate a legitimate repair department at our location we uncovered proof of almost $25M of repair fraud across the division that occurred over the course of a 5 year period. Upon calling it out internally, our department was permenantly shut down and all 19 members of our department were fired. I imagine that it wasn't the only company that operated with a baked-in lack of integrity.
Asian execs aren't known for their dedication to logic and strategy, but the way I see it Sascha did a great job saving face. It's not like he blew the whistle but he probably will get fired.
@@friedsensei what do you mean by "Asian"? Japanese? Korean? Chinese? Filipino? Vietnamese? Laotian? Etc. There are many different Asian countries all with different cultural norms.
@@themonsterunderyourbed9408 you know exactly what I mean lol I just didn't feel like googling if Asus is chinese, Taiwanese, Japanese , or Korean. You are boring.
Steve and Gamer’s Nexus team, keep up doing the good work. I don’t think anyone else would tackle a topic like this anymore. I’m glad we have people like you all watching out for the entire community.
Not siding with Asus here but I give it to them for meeting with you. Most if all big corporations wouldn’t even bother. Huge ups to you for keeping the pressure on Asus. Most UA-camrs would just make videos and leave it at that. Y’all went above and beyond. Thank you!!!
They didn't really agree, steve said he's turning up at their expo booth whether they have someone or not. And they would if they have to, and in this case they do to avoid severe ramifications legally, with the ftc and with lawmakers.
The fact that he was supportive to everyone, both customers and ASUS employees, is really commendable: usually UA-camrs or journalists when found bomb like this they try to capitalize on it and squeeze the maxium amount of money and visibility from it but he was truly committed on helping both customers and ASUS without putting his personal gain or bias on it.
Thanks, Steve! Posting a video about something that you don't think is right, is (relatively) easy. Talking directly and plainly, convincing them that they should improve, while extracting specifics that can be checked against, is hard and often tense. The work you and your team did to do the hard thing is very much appreciated.
I've run out of favorable superlatives for the amazing journalism that Steve and his team do, day in and day out. Every donation is the same message, just take my money!!!
Incredible work. Seeking answers and interviews with executives, publicly, can bring tangible improvements to consumers and people who were previously negatively impacted. Thank you for trying to hold a company accountable and sticking up for people with little power to shape influence company policy.
THIS is what influencers should be doing! None of this "I'm an influencer, give me free stuff"..."I'm an influencer, and I will destroy your company if you don't fix your shitty business practices."
Anyone know a way I can hide the colored comments? They give the impression they are ads so I skip them anyway. Just makes for a worse experience to see these in the comments.
@@xamindar bro u embarrassing urself ur poor ass cant donate its okay but let others do ... u did that on many other comments if i had spare money i would for sure donated to GN this is a good cause to donate for / kodos to u kyle
15 years ago Asus denied me repairs for a faulted GPU on a laptop despite the fact they sued NVIDIA for the failed GPUs, won and received compensation... Nothing changed since then
Seems like they like to screwover people from the west, which seem more like a political thing then simply them making bad products by default. Also due to the fact that customers in the west are easily willing to buy junk and buy over and over again. Microsoft and Apple is a great example of this practice. Seems like its hard for you to switch to comprehensive products so corporations take advantage on that to make money of, if they see you are an complete idiot then they will treat you just as one. At least that is a long lasting pattern I seen for decades. For example Apple, Microsoft, Nintendo is nowhere in most of Europe, and rightfully so because its overpriced trash even useless, soon as one product makes a mistake, or twice that is it, it's banned, not just banned people simply refuse to buy it EVER. In the west you can repeatedly sell junk for the masses. That is the core difference in all this. Back to ASUS. Here in Europe I don't remember the last time IF ever I needed customer support for all the PCs I built nor remember EVER anyone complaining about it. I still have 10 15 20 year old ASUS PCs and components and they all work today. All you need is cleaning them and good thermal paste that is all on you. I have zero complaints over ASUS. While from the west no matter what product it is seem like there is tons of complaints and even user errors. I am really sorry that some people who actually don't deserve to be treated as trash but overall you can thank your society and politics. It's not an excuse really just saying that I am not THAT much surprised if I give it even a quick think. I don't have much experience with laptops other then knowing to stay away from them completely. Ever since Android had huge tablets for a fraction of a price, better battery life, performance etc there was zero reason to buy a laptop ever again. But that is just me and people where I live at. If we game (which is ultra rare today) we built a PC for that, if we need portable device for presentations or even work on the go we have cheap big tablets for that. Notebooks and laptops are really stoneage by now. Most of them bulky, expensive and overheat super fast = fry.
I met Steve at Computex 2018 (at the Asus booth funnily enough) and he was a genuinely nice/ awesome human being who took some time to speak with my friend and I even though we didn't want to interrupt his work. All I can say is thankyou for what you and your team do for the industry and consumer.
I always try my best to stop for as long as I can at the shows! Sometimes we're late to meetings and I can't, but whenever possible, it's great seeing people at the trade shows!
They seem to be taking some real steps here, despite some disagreements. Here's hoping ASUS follows it through. We really do believe it would benefit the entire industry as it'd set the bar for their competition as well.
@@GamersNexus They know computer customers is their core. Without us they would be nothing. Thanks for standing for all of us and reminding them of that fact.
Man it's great to see someone stand up to corporations in a way they can actually see and not ignore. These days it feels like they can just do whatever the hell they want and we as consumers just have to deal with it. It's nice to see someone sit down with them and point blank go "Dude, wtf are you guys doing? This is absolutely unacceptable" and them have to answer for it and not be able to duck out of it with one way tweets in lawyer approved non-commital doublespeak.
Look at him out there, bringing giant companies to their knees for us. Holding a major corporation responsible is tough as just a little guy. But with Steve being the collective voice for millions of little guys, companies like Asus are finally listening! Now we wait to see if they actually follow through. Keep up the great work and THANK YOU!
I didn’t believe ASUS could have such problems until I experienced it recently. I have to say, Steve is a real hero for speaking up for the victims! I recently purchased an LCD cover for my laptop from the Official Asus Spare Parts online store, and the front of the cover had a very noticeable paint defect and small dent. However, customer service claimed that this defect would not affect functionality and informed me that this product came like this when it was shipped from the Taiwan headquarters. Their attitude was tough and told me that if I wanted to return the product, I would have to cover the return shipping costs myself! This is completely unreasonable!!! What does "not affecting functionality" mean it’s not considered a defect? I bought a cover! I wanted to replace my old one because it was dirty and scratched, and I wanted a new, nice-looking one. Or is this the kind of quality ASUS considers "new"? I reported the issue to the Taiwan headquarters, but they simply said that this online store is a third-party vendor and that they have no authority to intervene. Does this mean that in the future, ASUS can just shift sales responsibility to third-party vendors and won't have to take any responsibility for product quality? And these authorized vendors can treat ASUS customers however they want, leaving consumers to deal with the losses on their own? If ASUS can't ensure consistent standards for product quality with their authorized vendors, they shouldn't mislead us by labeling the online store as "Official Asus Spare Parts," making us believe we're getting the same level of assurance.
Appreciate the coverage and what you do to help the consumer as a whole. Thank you for holding their feet to the fire. The fact that it's been a year since they promised improvement and have done next to nothing is absolutely unacceptable. I'm 100% out on Asus. I'm probably never buying Asus again. Seen too many terrible things (including my own bad experience with the ROG ally and an asus laptop) and seen too many friends get messed over by Asus' trash warranty support. If I can't trust the warranty to cover me, the warranty might as well not exist.
agree except Number 2 usually don't exists in "corporate" setup In the end, the Number 2 will shift to an employee who will do anything to keep their position
I mean no disrespect, but we saw exactly that on the Day 2 interview. Head of CS Steven falls into the first category, while Peggy falls into the second. Steven may have the title, but Peggy is the one running things.
The elites who keep their jobs control the fate of the elites doing their jobs. Welcome to corp america where the mediocre and nepotism rise to the top and talent and hard workers are punished severely
This kind of video is among the best commercial for a company. It humanize the company and show that they are open to discuss problems. Big thanks to this channel to make this possible and do the work of a customer syndicate.
This is real journalism. Asking the hard questions, redirecting the convo to where it needs to be, and no weird wordsmithing to match an agenda. Solid representation for the consumer while allowing for the seperation of company and person. Better than any "news" network in the last decade.
While I support what Steve is doing, I don't think this is journalism. He is far too involved in the process and the outcome of the events, and his presentation of facts is way too personal and provocative. I would rather call this activism, especially when he gets consumer rights action involved.
@@four-play They do good work with this but honestly this used to be and should be the normal way journalism should act. Not just write bullshit for click bait while sitting at home.
That's my lunch money for tomorrow but a genuine thanks to you guys. I myself got screwed over by Asus as they denied a warranty claim for a motherboard swap on my Zephyrus g14 after they kept ghosting me as my laptop keeps bluescreening, now it's out of warranty and they want 96 cad to look at it and probably 1000ish bucks for a new motherboard, the laptop is practically useless as I'm in school right now and keeps freezing and bluescreening, I can study or game on it and its pretty useless at this point. I'm screwed as I'm paying for school and I can't justify spending another 1600cad after spending 1600cad on this laptop in January 2023. Thanks Steve ❤!!
Thank you so much -- at the same time, please take care of yourself before us! It may be worth refiling your claim with ASUS now that they have the inbox open!
@@fred-youtube Might not need to buy new RAM just to diagnose. First thing to do would be to open the laptop and see if it came with 2 sticks. Then you can just remove them one at a time and see if the problem follows one stick. Another easy thing to check would be safe mode in case it might be software related. Even though in laptops I have found mobo and HDD to be the more common issues than RAM, RAM is easier/cheaper to diagnose/fix so I check that first, or if I think it might be software and can use safe mode and/or system restore to find/fix it.
@@fred-youtube so it is a Zephyrus g14 2022 so it has one sodimm and the other half is soldered on the motherboard. I have tried a new stick of crucial ddr5 4800 as the original dimm was also by crucial and ddr5 4800. I have tried 2 different nvme ssds as well. I have reinstalled windows 9 times and tried windows 10 and linux. I have tried resetting the CMOS, I have tried to read through event viewer and a LOT of things as it just does an unexpected store exception and keeps restarting endlessly and sometimes when it turns on the DGPU doesn't work and shows up not responding in device manager. Can't tell if it is the DGPU, the vram, the other 8gb soldered on the board or some other dumb chip that's either gone bad or has a defective resistor or something. I can't even do school work on it. I can provide more details if needed. Also thanks Steve, I'll be going through with them again!
I have a PC built with Asus components (thankfully without any issues so far) and this video I can say, is one of the most impressive pieces of work towards improving customer support in Asus. Hands down Steve!!
Thanks Steve! I’m happy that Sascha stepped in to help break things down for the others. It was starting to get really frustrating how they constantly tried to explain things away and never really took the time to listen. You were extremely patient Steve. Idk how. It made me physically uncomfortable to watch at times I cannot imagine what it was like being there 😅 I really like Asus stuff so I hope they finally get themselves together.
I currently deal at my with the same bs. You have questions/olaints insted of getting answers you just get excuses and you are going nowhere...I really hate those corporate managers whose only job is to sound good...
Thank you, Steve and the GN Team, for your AMAZING efforts to bring accountability to these big corpos. I used to exclusively buy ASUS in the past, but have switched to a more reputable competitor thanks to your coverage of their deceitful practices!
That first comment did seem purposly vauge and difficult 'currently' is pretty clear. That being said, i can understand them being defensive when its framed as admitting to a lie. Other then that, if they followup, it sounds like they're at least going to try which is big. Although these situations are unfortunate, keep finding youself in these room Steve and GN team, youre making genuine change in an industry that at times really needs it ❤
the way you treated the conversation with the ASUS rep at Computex was top notch conveying that this is not a personal matter and that you want to protect him personally aswell also being up front and open about being nervous was very nice of you I appreciate you and your teams content even more now!
Absolutely the human way they approach the marketing guy. It would have been easy to jump on the guy and make him look awful. But he is just the messenger and is being told to take the interview by someone else. Just starting the convo off by clearing the air a bit is some manly shit.
I just watched the NZXT rental video and then go to this. Its good to see. I've been telling my non tech friends to stay away from Asus laptops because of warranty issues I've seen for the last few years, I still won't yet but its good to see that they may be turning around.
Absolutely love that you do this. This is inspiring and gives me hope for the future as a customer. I would love to see this happen in other industries so that the customer-producer relationship can improve in those places too. Thank you.
I like to see this kind of pressure of large companies to make their products and services better for the consumer. It would be amazing for even larger creators did something similar.
In the hardware space, there’s really nobody else more credible or trusted than GN. Steve and team have navigated things correctly from their inception and have avoided drama outright by not chasing instant reactions to stories, they think everything through fairly. As far as the realm of tech is concerned, there’s a reason why he’s called Tech Jesus.
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
SUPPORT OUR WORK - Grab a GN Case Badge - store.gamersnexus.net/products/gn-3d-multi-level-pc-case-magnets-amd-ryzen-intel-gn-logo
LEARN ABOUT ASUS' COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: gamersnexus.net/news-features/confronting-asus-face-face (includes the fast-track customer service email address and other commitments)
Watch Part 1 (ASUS Scammed Us): ua-cam.com/video/7pMrssIrKcY/v-deo.html
Watch Part 2 (ASUS Says We're Confused): ua-cam.com/video/I3DwhTc7Z4o/v-deo.html
Watch Part 3 (ASUS On Government's Radar): ua-cam.com/video/uYdtpU8FKO8/v-deo.html
Legendary
Are the case magnets here to stay or are they gonna be limited?
Edit: Definitely going to get a set, need to know if I can wait a week and risk them running out before I get a chance, or if they will be restocked.
That is how you do it transparency is key now in the digital aid 👏👏👏👏
#GamersNexus more like you in this world 🏆
Don´t mess with Teck Jesus. Keep up the magnificent work.
Thanks Steve for representing all of us consumers, who they screwed over
Yeah, thanks Steve.
One can hope that ASUS changes their tune due to Steve shining a bright light on them BUT if I were to bet I would say that they will do little long term until some country OR some state takes them on exacts real money damages.
Abso-FUCKING-lutely bruv .... Shit like this shows just where Steve and his crews commitments are ..... with CONSUMER no matter fuckin what!!!!!
MAX RESPECT!!!!!
So lucky to have Him and Gamers Nexus 😄
In shorts 😂
5 days after this video came out, Asus suddenly did a complete 180 and agreed to entirely cover the repairs of the damage they previously caused to my laptop. This after I had caved and agreed to pay for it myself.
Thank you Steve and everyone at GN.
have to give it to ASUS, they fked up, they admit 100% that they fked up, and they are actually doing something to fix that mess.(yes after a lot of back and forth, a lot of pressure, but at least something is happening and it's good).
They agreed to "cover the repairs"? You mean they agreed to repair it no charge right?
How did ASUS damage your laptop and what did you send it in for?
@@metaldreams3595 Yes that is what I mean.
Long story short: The screen got repaired on warranty, but they damaged the chassis during the screen repair, which then caused more damage over time, especially since they didn't tell me about it.
@@metaldreams3595Why are you being such a nitpicky clod in the comments? Everyone knows what OP meant. His experience isn't just a single incidence of this kind of bs happening.
@@Keirnoth I'll tell you why.
Cos Steve is doing this for money. Only. ANd hes getting all these pats on the back and its actually ridiculous.
First of all Return depts are always sticky situations. No large company has a great return reputation. Look in the comments, guys saying Gigabytes just as bad or MSI is the same.
The reason why is a buttload of people lie. They try to take advantage of companies trying to do right by the customers.
So, theres always going to be issues and lots of them.
But ASUS, to stop the bleeding from Steves smear job they met with him and even promised changes to their return policy that included things he mentioned! I was like...wow, ASUS did that?
The new changes would bein effect May 16 2024 the letter to GN said.
Victory huh?
No. Steve didnt expect this victory, he already had plans on making more videos.
Videos thast could easily end up causing lay offs...who knows. Def loss in revenue. Just look at the comment section sin these videos with millions of views.
So you see, Steves a little weasel man child who deosnt care about who he hurts, he goes in there insulting them asking, Is this a lie?
Pure grandstanding for us.
This reporting is top tier. Thanks for looking out for us.
Holy?!! 500$$!
Dam 500!? Thats one hell of a donation props to u man
WOW! Good on you for supporting this. Wish I could afford to do the same.
thanks
Whoa whoa!
Getting right down to business with the utmost respect and dignity to all involved and affected. We need more top reporting and advocacy like this in all walks of life. I and the rest of the tech community love to see it.
You might be the techiest tech guru in your state but your overal powers of perception are lacking like a mofo.
I dont see how people could watch this and not see the varying flaws of execution Steve makes.
Meaning, he's being the champion of the people here right? Its not about the fact that this kind of video does very well and hes really just playing us.
I could give multiple examples. Many do have to do with my overall knowledge of how return departments operate...how often the customer effed the product up and lies to them.
This was way more about Steve noticing how well the Linus controversy videos he made did.
ASUS were just the poor bastards that he chose to do videos on and smear.
And put on this fake persona of champion of the little guy. Listening to the exchanges with the attorney were excrutiating. Its like...give me a break
@@metaldreams3595 Just admit you're mad your favorite youtuber got called out for egregious mistakes lmao. Steve did a good thing by calling out ASUS, and you're trying to smear that as "He only did it because it's good for his videos". And where is your claim coming from? In the end, it's a good thing that ASUS was called out, and it's just your made-up claim that "he did it for views".
And when Linus's team does something wrong (LIKE SELLING THE ONLY PROTOTYPE COOLER OF A STARTUP COMPANY AND GIVING A FALSE REVIEW), you act like it was a simple mistake. So you idolize LTT (which has committed actual mistakes), but you condemn and are critical of GamersNexus which does actual good... someone is a triggered fanboy.
Shame he didn't afford Linus that opportunity, in hindsight.
@@manavsharma2232 you sound just like the Mr. Beast SuperTwerps and Powersheep.
Steve did a good thing calling out ASUS? That's quite debatable.
More like he dragged their name through the mud to millions. Scores of comments saying, "I'll never buy ASUS again!".
Coming from a position of weakness that's something you'd like to jump on.
"That's the price ASUS pays for their return misdeeds!"
But there's only one problem....we can't even name what those misdeeds are right now that come close to deserving the wave of forever not customers Steve created. Reminds me of Trump and the trial over the 37 or 48 indictments or whatever. I realized Trump is the first high profile person on trial for something..and it's a nationwide story....and I don't know WTF they're doing in there. What they're being charged with.
imagine giving him 50 usd and he still dont heat your comment 💀
Everyone is gangsta until Steve pulls up to your office.
*jazz music stops*
lol
Gangsta Tech Investigator. They'll get to the bottom of the things.
I dont care if Im not even in a business related to electronics. If I ever saw Steve come in and talk to my top brass Id be horrified 😂
Everyone still gangsta as long as they not lying in print.
True hero doesn't wear capes, they wield 2 backpacks.
Bro said "I have a laptop, a camera man, and a bone to pick. We ride." Absoloute chad energy.
LOL
Bruh Steve’s hair may as well be a cape.
@@side2493 As long as his mane won't require brushing squad like for John Romero's xD
and a mane
I've watched like, two minutes, and I feel secondhand discomfort from you being in that room asking all those uncomfortable questions to ASUS. This is what advocacy looks like in real life - someone with a platform asking the hard questions those of us plebians are either too afraid to ask or not important enough to get actual answers to. Thank you.
NO ONE should be afraid to ask for what's right, why you would be afraid? These companies NEED their consumers. We don't need them, so them screwing us is just their way of trying to save money and screw us at any opportunity to make money to make them stronger. But in the end it can also just end them if they take it too far and we all decide no more and don't buy their products anymore. I see the main discomfort in this interview being ASUS trying to cover their own butts and trying not to say they are wrong.
Someone in ASUS should already be asking that stuff, this is what happens when people get complacent in their position.
A super chat with no comments or likes from GN😢
Yessum FACTS!!! YOU COULD cut the air in the room with a phuckin knife 🔪 😏 sheeesh....
@@taylorhappe8026 This video is already at 5500 comments (15.06.2024, and claire's comment has 8 hrs. on it), GN isn't using AI to answer. Cut them some slack if they can't answer within 24h (especially, if they are simply sleeping).
Thanks for looking out for us!
WHOA! Cheers
Wauw hebat bang
@@Pulse589 it's 14$ lmao
@@Hyzayn oh lol i thought it was indian rupees not rupiah lol
For anyone curious it's the currency of Indonesia. I've never been there but I've been to Vietnam and $200,000VND is like $20USD. Guessing it's similar.
Edit: sorry, guy above me is correct, ~$15USD
They said "partnership" and you respectfully clarified that it won't be. Respect! Straddling the line between asking tough questions and keeping them at the table answering questions is tough. A lot for others learn from your whole effort here. Thank you!
SHUT THAT SHIT DOWN LMAO! RESPECT
Actually...it's ridiculous.
Telling them, "Thank you and yes we would like to be partners moving forward. Just know were going to be diligent on holding you accountable" would be the professional way of going about it.
If memory serves, wasnt it Steve asking to be their partner? When he wanted to help them with their Returns? They said no thanks.
This whole thing is ridiculous. Its Steve acting like he's some big champion of the little guy but this is all to make more money and subs. Views.
What happened was, Steve saw the controversy with Linus and the fan prototype and saw it as a chance to kick him while hes down while picking up subs.
Being their competition and all.
The bs smear video went viral beyond Steves hopes and got a shtload of views...far mroe than any video theyd done before.
As of that moment Steve started looking for his next smear victim landing on ASUS.
Go watch the parts where he has the attorney on carefully. What was the purpose? What progress or new info did we learn from the attorney? Nothing. Its all grandstanding.
@@metaldreams3595 lmao Steve boned your wife huh
@@metaldreams3595 relax asus
@@metaldreams3595 You would be right if they didn't do any of this shit pre-linus drama, but they did so your argument is invalid. Cry all you want about moral grandstanding, Regardless, this is a win for consumers.
Put your money where your mouth is people.
This man and his team is actively making the world a better place.
Theres no where better to spend your money.
Looking foward to GN continuing to stand up for us all.
You are our champion and i for one will be in your corner on any way i can.
Thank you.
Wow! That is a huge donation and some very kind words. We will continue to push in this way. Thank you for your support!
Nice. I just bought stuff from their store
Just snatched up a 2x heavy hoodie from the store. I agree put your money where your mouth is if you wanna support this content. Feel free to sign it before ya send it
that's why i joined.
no one really cares 5,6 months later be the same
Hello Gamers Nexus. Thank you very much for continuing to be a guiding beacon for us customers in these times where companies, seemingly more than ever, think they can screw us over without any fear for backlash. I and certainly many others reall appreciate all the hard work you put into your videos, be they stellar journalism videos like this or informative benchmark videos to keep us from buying bad products. I hope GN will continue to be active and stay healthy (as a company and as people) for a very long time.
bro went n topped the $500
damn that's like 2 months of my salary
bro u are the king xD
👏👏
I didn't buy one but I appreciate this effort to move the world forward in a positive direction. Thank you Gamers Nexus.
This is how journalism works. No commercial news outlet, and not even a non-profit like NPR would do this for us. Thank you so much!
Look into NPR's funding.
Who funds the NPR?
Why are you asking who funds NPR?
@@sainttrilby7171 yeah, we should definitely look into NPRs funding considering they do nothing but pump out propaganda
@@cyberxspeed US Taxpayers.
Thank you for pushing both the tech industry and journalism to a higher standard. This level of investigative work is inspiring and desperately needed.
Incredible support well deserved.
thanks for supporting this
Anyone know a way I can hide the colored comments? They give the impression they are ads so I skip them anyway. Just makes for a worse experience to see these in the comments.
@@xamindarStop posting this same comment under every donation. Take the time to retrain your brain instead!
Thank you as well.
"I hope for your continued partnership"
"We aren't partner's, I'm a journalist"
Thank you
20:24 very good to clarify that they can't be bought
Impressive
partners*
They basically were saying, "Hey, if you want to be an 'ideas guy' for us, we'll pay you a bribe *ahem* I mean a consultant fee"
And that face Steve made when the dude said "partnership". Like "Wh...what did you just say?"
This is how one person can change a lot. ASUS & Gamer Nexus are both amazing - many clients will benefit, from this fruitful effort. Thank you!🙂
This level of journalism is what everyone else should strive for
This is the kind of content that deserves more than just the $0.03 you'll get from me watching this video. Thank you GN team for going out of your way as an independent outlet to hold these companies accountable and reduce (even if a little bit) the enshittification of goods and services out of pure greed and the "too big to fail" mindset that plagues almost every industry these days.
These companies have to realize that it's increasingly important to keep their customers loyal by doing the right thing, especially when people continue to (at least in the US) have less spending power as cost of living steadily increases. The more limited my spending money becomes, the higher scrutiny I am going to have with the products and services I choose to pay for. Time for companies to realize (Time = Money) < (Integrity).
Thanks again for doing this GN team, I hope to see Asus keep their promises in the long run and that other companies will follow suit.
hes already being supported.....by youtube.
@@christopher480 more like supported by the viewers connected to him by youtube, not youtube themselves.
@@tropic5264 I really love the work Steve does. Just not a fan of the sensationalism part of it. Sometimes the headlines are a little too outrageous and cringy as we know he's aware of what will get the clicks. Can we blame him though? No we can't blame him because that's the system. But I know he wants to set a high bar and high standard. If he can tone it down a tad, and talk to the sources to give chance to comment before he runs stories, he might actually be taken more seriously as a legitimate journalist. Some of his work is so good that he doesn't have to rely on the name calling or outrageous thumbnail titles. Also the trend of viewers who automatically will form opinions blindly based on what he says is a little uncomfortable. Note that this is different than saying that what he says is wrong. It's more a comment about the big influencers on YT and society in general. (and that's not his fault). I know I am in the minority that thinks this way. But I genuinely root for him and his success.
@@sam6906 how would you title this video??
@@sam6906 Not to take away from your comment (it's well written), but every video from Gamers Nexus in this ongoing ASUS storyline has shown the multitude of chances for them to respond properly before posting their report, and I've seen this same trend with all of their content over the years. It's exactly why I stick with them as a source and have been a Patreon. To be fair though, Steve has always worn his opinion on his shoulders. It makes him clear to understand, but also means you can get some bold statements in the video titles or otherwise. What makes it acceptable for me is he and his team have consistently put their money where their mouth is, and will openly admit to when they're wrong or need to improve.
"Is that a lie"
The look and body language of the 3 people in there when Steve asked that.
Body language will ALWAYS speak louder than words. If you’re questions make them looks or feel uncomfortable you hit the nail on the head. The brain can lie, the nervous system can’t.
Was a massive "oh shit".
@@AdamNRG316 "we wrote that?"
@@TjayK2 please keep in mind cultural differences. for example yes in india can be a headshake. for a european its sometimes flickering eyes.
LMAO. That was even funnier than being in a room full of Newegg "execs"
Thank you! I’m not affected by this but seeing this story reach to this point is indeed great.
Man i feel for Sasha. He is basically me at my workplace - i love my job, i wanna do it right so the customers are happy and satisfied, but my bosses care only about one thing - profit. You can see the guy has the passion inside him. He is just too good for that company.
They need people like him. I really hope they listen to him. He is a director, which is pretty close to the top, so he has some level of power -- maybe they can give him some freedom to tackle this.
@@GamersNexus I have seen directors really fight for the people under them and try to do the right thing. Ultimately their power is limited by the top. I have seen them quit with statement saying things need to improve and leave for greener pastures too.
I used to be that guy. But my company has sucked the life out of me. Good luck to you
@@GamersNexus i love that you so often respond to the comments
That's how capitalism works. Profit > any other concern
Loved how you kept redirecting the conversation to the harder, messier topics. 🙇🏾♂️
🤯🤯🤯
It's how they are, have to always avoid explicitly accepting any fault. It's always "just a misunderstanding" or some such. Avoid straightforward answers, deflect, meander.
I have no idea what currency symbol that is but fair play my man!
@@L0rdEsedess 100.00 Indian Rupees is about 12 US Dollars or £9.45 sterling.
Steve is kind of the Jesus of computers
Biggest reason why I like Steve and GN - "We don't view it as a partnership. We're an independent outlet. We represent the viewers."
More of that is needed in the world!
Uh huh. GN review products from companies that they have sponsorship deals with. Try to let that sink in.
@@hosshandle Yes, and they've sh!t on some of those products that they've reviewed despite those sponsorship deals, which seemingly demonstrates that they are still willing to call a spade a spade when need be.
you are a beta
Yes! The Paul Harvey/Clark Kent, Lois Lane? of tech journalism. Also instead of holding just the company accountable, how about we try holding the individual psycopaths accountable for making these decisions. Why should individuals get to hide behind a company for decisions that would be jailable offenses if they were a sole proprietor?
@@natefunk1 I agree, but sadly they are treated very much the same way as politicians, and there is seldom if ever proper repercussion when they screw up, lie, are found to be corrupt, have conflict of interests, etc. "Rules for thee and not for me" is seemingly more relevant than ever these days.
Thanks! Wonderful reporting.
Thank you so much for taking the side of consumers and having a proper conversation from our side.
₹1,000 is only like $11.97 I thought you were sending $1,000 ( ₹83550.22).
@@troyBORGhow much did you send
@@troyBORG sending $1,000 is no joke from where he is coming from I have found that India is having average salary of around 9,00,000 so you are asking for for more then a months salary (or even more if this survey is wrong) to be donated and he just wanted to highlight his message with the donation so don't set you expectation on others when you are watching from sidelines.
Okay so? How much did you send@@troyBORG
@@troyBORG I paid your mother 1000 Venezuelan Bolívares last night and she seemed pretty impressed...
Not only did you do hard hitting investigative journalism, you openly called them on it and confronted them on it -- and somehow were so incredibly kind and considerate of the employees while doing so. This is the behavior the world needs more of - needs to demand more of in healthcare, politics, etc.
Thank you (and your team) for all your efforts in being a true consumer advocate and journalist.
Dude, are you in on it or something?
This is a totally unfiar cash grab/viral video maker for Steve and hes trashing a company for it.
Since youre so appreciative explain to me the worst part of what Asus has been doing to us please.
Or name as many as you want. Can you even do it right now?
@@metaldreams3595 I'm honestly not sure if your comment is satire, because you'd have to be very out of the loop to hold this opinion.
@@JaredKohr Dont trip, ppl never accept theyve been victim of coercive persuausion.
What ASUS has done from what I heard was minor.
Dude he made the Linus smear videos hoping to gain subs, which he did while kicking Linus when he was down.
I think he wasnt expecting how viral it would go and hten it was on to my next smear parade...ASUS is who he landed on.
Ok Jared, if Im being so ridiculous youre wondering if its satire...there must be clear and serious infractions doen to the public by ASUS.
Right? Otherwise you wouldnt be so surprised.
So please, explain what ASUS has been doing. You cant like I thought.
You guys are the satire Robosheep
@@metaldreams3595 I'm not going to waste my time, you know how to use Google. ASUS customer service is notoriously bad despite making decent products. You bringing up Linus is just showing your bias, it's not relevant to this conversation.
dont say that now to freemason devil worshiping elites are gonna sacrifice him to baal on the alters......
I’m not personally affected by this, but you stand for a better world that I want to live in.
Damn bro you really donated money and got no comments or that many likes😔
@@reyanshvermaclass2ndpetuni490 That wasn't what he donated money for, though. So, I don't think he's that worried about it.
@@reyanshvermaclass2ndpetuni490 its only 2 bucks
Wish you all the best. I hope there will be more people like you
Thank you for the support! We can all stand for that world!
damn... as person that as worked big tech companies and have worked with B2B customers that meeting gives me the chills :D props to the guys there answering you. It takes actual balls to be there and give their face for a company that will most probably toss them out in case things go bad. Thanks Steve but also thanks to the bravery of those people you were interacting with.
That's what I'm saying. I've got so much respect for them being present in person for this.
Someone take Steve to the doctor because having balls this size just isn't normal.
Why he has nothing to loose. You could do the exact same thing...
Awesome comment 😂😂😂😂
@@whpony96 What? He could lose all the potential sponsors, aka his livelihood!
@@whpony96ever ask Linus to do that
Human doctors just aren't equipped to deal with it. Paging an elephant vet now.
(Too far?! 😂)
Thanks GN team, especially Steve the GOAT for having the consumers back in all of this. I've never felt so informed on tech topics/products in my life, and we all really can't thank you guys enough!
Btw better to buy off the store. YT takes a large cut
@@Xamy- but doing it here is a good way to show ASUS we care
UA-cam - $30, Yesss!
Wow! Thank you so much for the big donation and the very kind words. We will try our best to keep raising the bar!
@@Xamy-That says a lot about UA-cam 🤮
Way to go Steve. Talking directly with people who answer directly to the CEO. Here's hoping for changes.
Trying to get to the right people!
@@GamersNexusmaybe the people who call you Jesus are right... You are gamer Jesus, trying to grab gaming out of the false hands
TBH, I didn't get a tiny bit of hope neither from the body nor the verbal language, especially regarding the woman and the man on the laptop screen. So no trust for them on my side. To me, those are the kind of people who are not true listeners, just filtering the audio according to templates and not really related about the spirit of the topic. Just pay attention on Sasha throughout the conversation, if you know what I mean. BTW, huge respect to Steve for his journalism instincts, courage and dedication.
@@sairsonat9816definitely just trying to show a good side to the camera, once they're gone the shit talking begins and the changes will not be to the customers benefit
The meeting with the heads at the 27:00 mark is great to be able to see. It shows that you have everything written out and are in control of the conversation (not that control should be seen as a positive or negative). Laying down all the groundwork to make sure the Asus employees are as comfortable as possible, and are in the right headspace. I think it's a great way to start difficult discussions like this, and I've done something similar before so I'm less nervous and uncomfortable in similar situations. Keep doing what you guys are doing GN!
Thank you for your amazing work. For raising real problems to the people who can make a change. You are incredible!
holy schnitzel, 200 bucks 😮
At least Steve should give any attention
@@rhs_0938 it's not for attention. It's for their exemplary journalism and - here - being the driver of a very needed change.
And he didn’t even like it.
Wow! Thank you for the massive donation. We will keep focusing on fighting for consumers!
Steve, you and your team are such excellent examples of the highest quality of journalism and advocacy.
This is truly only possible because of your impressive integrity.
For that I salute you and your terrific staff. Lunch is on me.
Wow! Thank you.
@@GamersNexus cheers!
Anyone know a way I can hide the colored comments? They give the impression they are ads so I skip them anyway. Just makes for a worse experience to see these in the comments.
@@xamindar are you that broken brained that you get annoyed when people support other people for the GREATER GOOD? seek help.
@@nuprinfeelgoodlove your profile picture.
Steve and people at Gamers Nexus. I'm a 3rd world gamer. There is no MSRP and almost no RMA in here. What you are doing, assuring quality going right to the top, is a wonderful job, it makes the world better and easier for all of us. I'm donating about 2 dollars here, but thats a lot of money for someone that would have to pay about a 1000 for a 4070.
All Hail Tech Jesus.
Third worlder here too. I wouldn't quite say they don't do RMAs here; more like returning things isn't a thing. That's why most of us still prefer to buy retail - if anything happens there's a shop you can walk back to and ask them to do something about it (hopefully you're still within the warranty period). Granted, it depends on the shop as well lol most would probably just tell you to go deal with the vendor's repair center directly.
It's not the amount that matters, it's the fact you found it important enough to give. Props!
Oh man I was actually wincing when the whole discussion about the initial statement was taking place. Steve was practically SPOON FEEDING them the correct answer and they still kept shooting themselves in the foot lmao.
I am *SO* glad these discussions took place and that GN are taking tech related investigative journalism leaps and bounds above what anyone has ever done before.
Huge congratulations to Steve and the whole GN team behind this! I can't even begin to imagine the effort that was put behind it and I'm grateful for the results and closure it brings to us, regular consumers.
LMAO the Asus guys ran rings around Steve - he isn’t a professional negotiator lol. He didn’t get a meaningful concession on the initial statement even after all the arrogant posturing and verbage. In short, Asus didn’t agree to anything they weren’t already prepared to do lol.
you know you're screwed when steve walks up to your booth DUAL WIELDING BACKPACKS 🤣🤣🤣
😂 I did have a mental image of Steve dramatically throwing them down and yelling "RIGHT THEN..."
Thanks Steve!
U Dun GOOFED!!!!!😂😂😂
You killed me with that one 🤣🤣🤣
Showing up with two bags of receipts.
This is amazing. With endless conviction, a camera, a UA-cam channel, and 2 backpacks Steve is doing what the FTC's Bureau of Consumer Protection and 50 state consumer protection agencies REFUSE TO DO to protect us people, despite billions of dollars in budget (paid for with tax dollars). Thank you Steve!
We may yet see the consumer protection agencies turn their eye toward this industry with NVIDIA so popular now!
The government doesn't exist to protect us from megacorporations. It exists to protect megacorporations from us. When you understand that, the world will start to make more sense.
The FTC's entire budget, including the Bureau of Consumer Protection, is $425 million - not billions. And remember - half the population despises when the government does ANYTHING to fight corporations and help consumers (and God forbid they try to pay the attorney's a competitive salary let alone anywhere *close* to what the corporate attorney's make - and forget about total salary and resources for a case!. I know, I know why should they get paid anything - they all suck and need to be paid accordingly and still be great at their job!) Go take a look at all the FTC covers, all the different acts, and tell me if you think maybe they should have a bit *more* funding to battle for consumers rather than funding going to other budgetary matters. We need a better government and it does no good having the simplistic blame the "gubment" knee-jerk reaction everyone learns when they are 12.
@@JH-pt6ih Well said.
@@JH-pt6ih and before someone is like "$425 million is a lot of money" - that's like $1.30 per person in the united states, and those are all people the FTC is trying to protect from a vast number of bad actors.
In 25 years of pc building and reading reviews i have never seen anything close to this level of support to the userbase as you guys have done in the past few years. Thanks for everything.
This is the end result of taking the documentation online & peizo speaker & beep code diagnostics off the motherboard
Having worked in electronics repair depots myself (3rd party) technicians are often aggressively encouraged and unchecked to meet quotas for repair cost/tier escalation. My buddy and I worked for a 3rd party called CTDI (repairing cable boxes), and through our efforts to operate a legitimate repair department at our location we uncovered proof of almost $25M of repair fraud across the division that occurred over the course of a 5 year period. Upon calling it out internally, our department was permenantly shut down and all 19 members of our department were fired. I imagine that it wasn't the only company that operated with a baked-in lack of integrity.
thank you and your team for yalls hard work and effort ❤️
Thank you for your support!
👍
An extra thanks for helping progress customer support!
Shoutout to Sacha. You never know what happens when you publicly speak out against the company you work for, glad he puts his morals first.
This comment should be liked way more. He risked his livelihood big time doing this, and he should have all of our respect for that.
Asian execs aren't known for their dedication to logic and strategy, but the way I see it Sascha did a great job saving face. It's not like he blew the whistle but he probably will get fired.
@@friedsensei what do you mean by "Asian"?
Japanese? Korean? Chinese? Filipino? Vietnamese? Laotian? Etc.
There are many different Asian countries all with different cultural norms.
@@themonsterunderyourbed9408 you know exactly what I mean lol I just didn't feel like googling if Asus is chinese, Taiwanese, Japanese , or Korean. You are boring.
@themonsterunderyourbed9408 No, this corporate part is pretty similar.
Steve and Gamer’s Nexus team, keep up doing the good work. I don’t think anyone else would tackle a topic like this anymore. I’m glad we have people like you all watching out for the entire community.
Not siding with Asus here but I give it to them for meeting with you. Most if all big corporations wouldn’t even bother. Huge ups to you for keeping the pressure on Asus. Most UA-camrs would just make videos and leave it at that. Y’all went above and beyond. Thank you!!!
Hearting the comment for the part about Asus meeting. There's a chance for them yet.
They didn't really agree, steve said he's turning up at their expo booth whether they have someone or not. And they would if they have to, and in this case they do to avoid severe ramifications legally, with the ftc and with lawmakers.
It takes alot of nerve to be on both ends of that table. All of those Asus employees are risking their future at the company.
it would probably be suicide for them if they didn't so they have self preservation instincts at least.
having to make a ruckus to meet is not what i call willing cooperation...
We really appreciate what you're doing for regular folks
Thank you for the kind words and support!
Very kind!
The fact that he was supportive to everyone, both customers and ASUS employees, is really commendable:
usually UA-camrs or journalists when found bomb like this they try to capitalize on it and squeeze the maxium amount of money and visibility from it but he was truly committed on helping both customers and ASUS without putting his personal gain or bias on it.
Proper, real journalism, gold standard!
Thanks, Steve! Posting a video about something that you don't think is right, is (relatively) easy.
Talking directly and plainly, convincing them that they should improve, while extracting specifics that can be checked against, is hard and often tense.
The work you and your team did to do the hard thing is very much appreciated.
Thank you for the support and posting this! I'm trying to take our complaining to a place of action for these companies lately!
I've run out of favorable superlatives for the amazing journalism that Steve and his team do, day in and day out. Every donation is the same message, just take my money!!!
Haha, that's a creative one! Thank you!
Incredible work. Seeking answers and interviews with executives, publicly, can bring tangible improvements to consumers and people who were previously negatively impacted. Thank you for trying to hold a company accountable and sticking up for people with little power to shape influence company policy.
THIS is what influencers should be doing! None of this "I'm an influencer, give me free stuff"..."I'm an influencer, and I will destroy your company if you don't fix your shitty business practices."
@linustechtips
Hey hey hey. Free swag is not sneered. Besides we prefer the term encouraged donations to do our thing. :P
LinusTechTips, Austin Evans, Hardware Canucks to name a few
Respect earned in spades
Best comment ever.
Love your guys' continued fight for consumers. Please continue these tough conversations and hold them accountable!
Anyone know a way I can hide the colored comments? They give the impression they are ads so I skip them anyway. Just makes for a worse experience to see these in the comments.
@@xamindar bro u embarrassing urself ur poor ass cant donate its okay but let others do ... u did that on many other comments if i had spare money i would for sure donated to GN this is a good cause to donate for / kodos to u kyle
15 years ago Asus denied me repairs for a faulted GPU on a laptop despite the fact they sued NVIDIA for the failed GPUs, won and received compensation...
Nothing changed since then
Seems like they like to screwover people from the west, which seem more like a political thing then simply them making bad products by default. Also due to the fact that customers in the west are easily willing to buy junk and buy over and over again. Microsoft and Apple is a great example of this practice. Seems like its hard for you to switch to comprehensive products so corporations take advantage on that to make money of, if they see you are an complete idiot then they will treat you just as one.
At least that is a long lasting pattern I seen for decades.
For example Apple, Microsoft, Nintendo is nowhere in most of Europe, and rightfully so because its overpriced trash even useless, soon as one product makes a mistake, or twice that is it, it's banned, not just banned people simply refuse to buy it EVER. In the west you can repeatedly sell junk for the masses. That is the core difference in all this.
Back to ASUS. Here in Europe I don't remember the last time IF ever I needed customer support for all the PCs I built nor remember EVER anyone complaining about it. I still have 10 15 20 year old ASUS PCs and components and they all work today. All you need is cleaning them and good thermal paste that is all on you. I have zero complaints over ASUS. While from the west no matter what product it is seem like there is tons of complaints and even user errors.
I am really sorry that some people who actually don't deserve to be treated as trash but overall you can thank your society and politics. It's not an excuse really just saying that I am not THAT much surprised if I give it even a quick think.
I don't have much experience with laptops other then knowing to stay away from them completely. Ever since Android had huge tablets for a fraction of a price, better battery life, performance etc there was zero reason to buy a laptop ever again. But that is just me and people where I live at. If we game (which is ultra rare today) we built a PC for that, if we need portable device for presentations or even work on the go we have cheap big tablets for that. Notebooks and laptops are really stoneage by now. Most of them bulky, expensive and overheat super fast = fry.
GeForce Go 7500?
Wow, these ppl are snakes masquerading as honest and legit
How the hell is that legal? They get compensated but the people actually screwed over get nothing?
@@littlejack59 class action in the USA, they argue over the fact that it's not applicable to the rest of the world
Thanks for being a gamers guardian angel!
I'm not in the US, but kudos to you for the awesome reporting my friend.
I am not from US but was planning to buy a laptop from Asus from US, but then all this controversy occurred. I just hope things improve.
S tier reporting. Thank you for looking out for the consumers and keeping ASUS accountable for their scummy practices!!!!
I really like watching Steve take them completely apart in the kindest and most respectful manner possible.
As a smaller consumer of electronic goods, I would like to say thank you. Thank you for standing up and holding these large companies accountable. 🙏
someone clone steve but make his hobby "healthcare"
That would not end well. I'd fear for his safety.
We'd need 20 steves for that 😂. But you know what they say be the person you say we need more of
This clone would get suicided in less than a year.
“Aircraft Q&A”
“Public works projects safety”
I met Steve at Computex 2018 (at the Asus booth funnily enough) and he was a genuinely nice/ awesome human being who took some time to speak with my friend and I even though we didn't want to interrupt his work. All I can say is thankyou for what you and your team do for the industry and consumer.
I always try my best to stop for as long as I can at the shows! Sometimes we're late to meetings and I can't, but whenever possible, it's great seeing people at the trade shows!
@@GamersNexus Love you Steve, your professionalism and integrity is to be commended. From a long term lurker on other side of world. cheers
Right on
Thanks Steve for everything you're doing for us - customers. Amazing journalism!
They seem to be taking some real steps here, despite some disagreements. Here's hoping ASUS follows it through. We really do believe it would benefit the entire industry as it'd set the bar for their competition as well.
@Elatenl The only Asus product I have is a motherboard currently in my old rig from 2012. How do you reckon the warranty situation will play out? 😄
@@GamersNexus They know computer customers is their core. Without us they would be nothing. Thanks for standing for all of us and reminding them of that fact.
Great stuff!
Man it's great to see someone stand up to corporations in a way they can actually see and not ignore. These days it feels like they can just do whatever the hell they want and we as consumers just have to deal with it. It's nice to see someone sit down with them and point blank go "Dude, wtf are you guys doing? This is absolutely unacceptable" and them have to answer for it and not be able to duck out of it with one way tweets in lawyer approved non-commital doublespeak.
Amazing. Thanks for standing up for us
Thank you for helping us do so!
Look at him out there, bringing giant companies to their knees for us. Holding a major corporation responsible is tough as just a little guy. But with Steve being the collective voice for millions of little guys, companies like Asus are finally listening! Now we wait to see if they actually follow through.
Keep up the great work and THANK YOU!
I didn’t believe ASUS could have such problems until I experienced it recently. I have to say, Steve is a real hero for speaking up for the victims!
I recently purchased an LCD cover for my laptop from the Official Asus Spare Parts online store, and the front of the cover had a very noticeable paint defect and small dent. However, customer service claimed that this defect would not affect functionality and informed me that this product came like this when it was shipped from the Taiwan headquarters. Their attitude was tough and told me that if I wanted to return the product, I would have to cover the return shipping costs myself! This is completely unreasonable!!!
What does "not affecting functionality" mean it’s not considered a defect? I bought a cover! I wanted to replace my old one because it was dirty and scratched, and I wanted a new, nice-looking one. Or is this the kind of quality ASUS considers "new"?
I reported the issue to the Taiwan headquarters, but they simply said that this online store is a third-party vendor and that they have no authority to intervene.
Does this mean that in the future, ASUS can just shift sales responsibility to third-party vendors and won't have to take any responsibility for product quality? And these authorized vendors can treat ASUS customers however they want, leaving consumers to deal with the losses on their own?
If ASUS can't ensure consistent standards for product quality with their authorized vendors, they shouldn't mislead us by labeling the online store as "Official Asus Spare Parts," making us believe we're getting the same level of assurance.
You guys really went above and beyond what I would expect from a product reviewer to solve this issue and help the community. Thanks!
Appreciate the coverage and what you do to help the consumer as a whole.
Thank you for holding their feet to the fire. The fact that it's been a year since they promised improvement and have done next to nothing is absolutely unacceptable.
I'm 100% out on Asus. I'm probably never buying Asus again. Seen too many terrible things (including my own bad experience with the ROG ally and an asus laptop) and seen too many friends get messed over by Asus' trash warranty support.
If I can't trust the warranty to cover me, the warranty might as well not exist.
Thanks
Thanks Steve! You are a rare human being. This should be a case for MBAs. Keep being amazing.
There are 2 types of elite leaders in any corporate setup.
1. The elites at *keeping their job.*
2. The elites at *doing their job.*
agree except Number 2 usually don't exists in "corporate" setup
In the end, the Number 2 will shift to an employee who will do anything to keep their position
I mean no disrespect, but we saw exactly that on the Day 2 interview. Head of CS Steven falls into the first category, while Peggy falls into the second. Steven may have the title, but Peggy is the one running things.
The elites who keep their jobs control the fate of the elites doing their jobs. Welcome to corp america where the mediocre and nepotism rise to the top and talent and hard workers are punished severely
@@nickochioneantony9288that’s because the 1s gang up and bully the 2s out 💯
@@pitecusHIt felt very weird when Stephen just cut of Peggy of as she wanted to introduce herself.
Journalism doing what journalism was meant to do. Thanks Steve and GN team for fighting for the consumer while always keeping it classy and on point!
Thank you for the advocacy and transparency in this space. Wishing you and your team everlasting success.
Thank you for your true boots on the ground customer advocacy Steve, amazing work!
This kind of video is among the best commercial for a company. It humanize the company and show that they are open to discuss problems.
Big thanks to this channel to make this possible and do the work of a customer syndicate.
Right I will definitely consider them on my next purchase
Thank you, I hope your efforts influences asus execs to improve their customer support department
This is real journalism. Asking the hard questions, redirecting the convo to where it needs to be, and no weird wordsmithing to match an agenda. Solid representation for the consumer while allowing for the seperation of company and person. Better than any "news" network in the last decade.
To be honest, that's a pretty low bar.
@@four-play sadly not at the moment, everything is fake now a day's
While I support what Steve is doing, I don't think this is journalism.
He is far too involved in the process and the outcome of the events, and his presentation of facts is way too personal and provocative.
I would rather call this activism, especially when he gets consumer rights action involved.
@@four-play They do good work with this but honestly this used to be and should be the normal way journalism should act. Not just write bullshit for click bait while sitting at home.
@@KolLolization Journalism, done right, is indistinguishable from activism.
That's my lunch money for tomorrow but a genuine thanks to you guys. I myself got screwed over by Asus as they denied a warranty claim for a motherboard swap on my Zephyrus g14 after they kept ghosting me as my laptop keeps bluescreening, now it's out of warranty and they want 96 cad to look at it and probably 1000ish bucks for a new motherboard, the laptop is practically useless as I'm in school right now and keeps freezing and bluescreening, I can study or game on it and its pretty useless at this point. I'm screwed as I'm paying for school and I can't justify spending another 1600cad after spending 1600cad on this laptop in January 2023.
Thanks Steve ❤!!
> Laptop keeps bluescreening
This is likely a problem with either Windows or your RAM. I would buy new RAM and reinstall Windows.
BSOD's have error codes, and theres a lot of them.
This is a very big"likely" claim
Would assist if the OP shared the code though..@@fred-youtube
Thank you so much -- at the same time, please take care of yourself before us! It may be worth refiling your claim with ASUS now that they have the inbox open!
@@fred-youtube Might not need to buy new RAM just to diagnose. First thing to do would be to open the laptop and see if it came with 2 sticks. Then you can just remove them one at a time and see if the problem follows one stick. Another easy thing to check would be safe mode in case it might be software related.
Even though in laptops I have found mobo and HDD to be the more common issues than RAM, RAM is easier/cheaper to diagnose/fix so I check that first, or if I think it might be software and can use safe mode and/or system restore to find/fix it.
@@fred-youtube so it is a Zephyrus g14 2022 so it has one sodimm and the other half is soldered on the motherboard. I have tried a new stick of crucial ddr5 4800 as the original dimm was also by crucial and ddr5 4800. I have tried 2 different nvme ssds as well. I have reinstalled windows 9 times and tried windows 10 and linux.
I have tried resetting the CMOS, I have tried to read through event viewer and a LOT of things as it just does an unexpected store exception and keeps restarting endlessly and sometimes when it turns on the DGPU doesn't work and shows up not responding in device manager.
Can't tell if it is the DGPU, the vram, the other 8gb soldered on the board or some other dumb chip that's either gone bad or has a defective resistor or something.
I can't even do school work on it. I can provide more details if needed.
Also thanks Steve, I'll be going through with them again!
I have a PC built with Asus components (thankfully without any issues so far) and this video I can say, is one of the most impressive pieces of work towards improving customer support in Asus. Hands down Steve!!
Thankyou Steve and the team for all your hard work! ❤
Thanks Steve!
I’m happy that Sascha stepped in to help break things down for the others. It was starting to get really frustrating how they constantly tried to explain things away and never really took the time to listen. You were extremely patient Steve. Idk how. It made me physically uncomfortable to watch at times I cannot imagine what it was like being there 😅 I really like Asus stuff so I hope they finally get themselves together.
Sascha is a great guy. He's really trying here.
I currently deal at my with the same bs. You have questions/olaints insted of getting answers you just get excuses and you are going nowhere...I really hate those corporate managers whose only job is to sound good...
Thank you, Steve and the GN Team, for your AMAZING efforts to bring accountability to these big corpos. I used to exclusively buy ASUS in the past, but have switched to a more reputable competitor thanks to your coverage of their deceitful practices!
Thank you GN
Thank you, GN!
That first comment did seem purposly vauge and difficult 'currently' is pretty clear. That being said, i can understand them being defensive when its framed as admitting to a lie.
Other then that, if they followup, it sounds like they're at least going to try which is big.
Although these situations are unfortunate, keep finding youself in these room Steve and GN team, youre making genuine change in an industry that at times really needs it ❤
the way you treated the conversation with the ASUS rep at Computex was top notch
conveying that this is not a personal matter and that you want to protect him personally aswell
also being up front and open about being nervous was very nice of you
I appreciate you and your teams content even more now!
Absolutely the human way they approach the marketing guy. It would have been easy to jump on the guy and make him look awful. But he is just the messenger and is being told to take the interview by someone else. Just starting the convo off by clearing the air a bit is some manly shit.
The lions mane, and the akimbo backpacks, the aura is unmatched. Keep doing a good job Steve.
When you asked nicely to please just say the words so that they can be legally bound. Thanks GN. ❤
Thanks Steve and team!
You guys are doing the world a service.
I just watched the NZXT rental video and then go to this. Its good to see. I've been telling my non tech friends to stay away from Asus laptops because of warranty issues I've seen for the last few years, I still won't yet but its good to see that they may be turning around.
✊ Keep fighting the good fight!
Excellent work, this channel is an international asset to consumers, let alone for the USA. Thank you!
19:45 I winced when Steve hit em with the "it's not far."
Steve is just THE BEST! That moment really was a subtle highlight for me as well.
Absolutely love that you do this. This is inspiring and gives me hope for the future as a customer. I would love to see this happen in other industries so that the customer-producer relationship can improve in those places too. Thank you.
I like to see this kind of pressure of large companies to make their products and services better for the consumer. It would be amazing for even larger creators did something similar.
*coughs* Apple is an example
In the hardware space, there’s really nobody else more credible or trusted than GN. Steve and team have navigated things correctly from their inception and have avoided drama outright by not chasing instant reactions to stories, they think everything through fairly. As far as the realm of tech is concerned, there’s a reason why he’s called Tech Jesus.
Thanks Steve! (and all GN crew)
Thank you for doing great work for all of us!