Confronting ASUS Face-to-Face
Вставка
- Опубліковано 26 чер 2024
- SUPPORT OUR WORK - Grab a GN Case Badge - store.gamersnexus.net/product... or a GN CyberSkeleton V2 Shirt store.gamersnexus.net/product...
In this video, we meet with ASUS physically to go over the ASUS RMA and warranty investigation. This follows our ASUS ROG Ally warranty claim series, with each episode linked below. Our objective is to see improvement for the betterment of the community, especially because ASUS is a sales leader and can set the example for its competitors.
LEARN ABOUT ASUS' COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: gamersnexus.net/news-features... (includes the fast-track customer service email address and other commitments)
Watch Part 1 (ASUS Scammed Us): • ASUS Scammed Us
Watch Part 2 (ASUS Says We're Confused): • ASUS Says We're "Confu...
Watch Part 3 (ASUS On Government's Radar): • ASUS Already On Govern...
Like our content? Please consider becoming our Patron to support us: / gamersnexus
Find our Newegg saga here: • Newegg Scammed Us
TIMESTAMPS
00:00:00 - Tension with ASUS
00:01:19 - Making Progress
00:03:15 - Why We're Doing This
00:05:43 - Timeline & Recap So Far
00:07:17 - ASUS at Computex
00:09:53 - Discussion 1: Global Director of Marketing
00:14:16 - Discussion 1: Apology from ASUS & First Request
00:16:41 - Discussion 1: Repair Deficiencies
00:18:50 - Escalating to an Executive of Customer Service
00:22:26 - Discussion 2: Head of Customer Service & Sr. Manager of CS
00:27:55 - Discussion 2: Is Statement 1 a Lie?
00:37:30 - D2: Making Progress
00:40:30 - D2: Refunds Promised
00:41:38 - D2: Shipping Refunds
00:43:40 - D2: Waiving Shipping for Repairs
00:45:00 - D2: Extending Repair Part Warranty
00:51:46 - D2: Changing ASUS Advance RMA Restrictions
00:56:15 - D2: KPIs & Employee Guidelines
01:01:36 - D2: Recapping the Improvements
01:07:19 - Conclusion & Results
** Please like, comment, and subscribe for more! **
Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage.
Follow us in these locations for more gaming and hardware updates:
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Steve Burke: Host, Writing, Editing
Mike Gaglione: Camera, Editing
Vitalii Makhnovets: Camera, Editing
Andrew Coleman: Editing - Ігри
SUPPORT OUR WORK - Grab a GN Case Badge - store.gamersnexus.net/products/gn-3d-multi-level-pc-case-magnets-amd-ryzen-intel-gn-logo
LEARN ABOUT ASUS' COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: gamersnexus.net/news-features/confronting-asus-face-face (includes the fast-track customer service email address and other commitments)
Watch Part 1 (ASUS Scammed Us): ua-cam.com/video/7pMrssIrKcY/v-deo.html
Watch Part 2 (ASUS Says We're Confused): ua-cam.com/video/I3DwhTc7Z4o/v-deo.html
Watch Part 3 (ASUS On Government's Radar): ua-cam.com/video/uYdtpU8FKO8/v-deo.html
Legendary
Are the case magnets here to stay or are they gonna be limited?
Edit: Definitely going to get a set, need to know if I can wait a week and risk them running out before I get a chance, or if they will be restocked.
That is how you do it transparency is key now in the digital aid 👏👏👏👏
#GamersNexus more like you in this world 🏆
Don´t mess with Teck Jesus. Keep up the magnificent work.
Thanks Steve for representing all of us consumers, who they screwed over
Yeah, thanks Steve.
One can hope that ASUS changes their tune due to Steve shining a bright light on them BUT if I were to bet I would say that they will do little long term until some country OR some state takes them on exacts real money damages.
Abso-FUCKING-lutely bruv .... Shit like this shows just where Steve and his crews commitments are ..... with CONSUMER no matter fuckin what!!!!!
MAX RESPECT!!!!!
So lucky to have Him and Gamers Nexus 😄
In shorts 😂
True hero doesn't wear capes, they wield 2 backpacks.
Bro said "I have a laptop, a camera man, and a bone to pick. We ride." Absoloute chad energy.
LOL
Bruh Steve’s hair may as well be a cape.
@@side2493 As long as his mane won't require brushing squad like for John Romero's xD
and a mane
5 days after this video came out, Asus suddenly did a complete 180 and agreed to entirely cover the repairs of the damage they previously caused to my laptop. This after I had caved and agreed to pay for it myself.
Thank you Steve and everyone at GN.
have to give it to ASUS, they fked up, they admit 100% that they fked up, and they are actually doing something to fix that mess.(yes after a lot of back and forth, a lot of pressure, but at least something is happening and it's good).
They agreed to "cover the repairs"? You mean they agreed to repair it no charge right?
How did ASUS damage your laptop and what did you send it in for?
@@metaldreams3595 Yes that is what I mean.
Long story short: The screen got repaired on warranty, but they damaged the chassis during the screen repair, which then caused more damage over time, especially since they didn't tell me about it.
Not only did you do hard hitting investigative journalism, you openly called them on it and confronted them on it -- and somehow were so incredibly kind and considerate of the employees while doing so. This is the behavior the world needs more of - needs to demand more of in healthcare, politics, etc.
Thank you (and your team) for all your efforts in being a true consumer advocate and journalist.
Dude, are you in on it or something?
This is a totally unfiar cash grab/viral video maker for Steve and hes trashing a company for it.
Since youre so appreciative explain to me the worst part of what Asus has been doing to us please.
Or name as many as you want. Can you even do it right now?
@@metaldreams3595 I'm honestly not sure if your comment is satire, because you'd have to be very out of the loop to hold this opinion.
@@JaredKohr Dont trip, ppl never accept theyve been victim of coercive persuausion.
What ASUS has done from what I heard was minor.
Dude he made the Linus smear videos hoping to gain subs, which he did while kicking Linus when he was down.
I think he wasnt expecting how viral it would go and hten it was on to my next smear parade...ASUS is who he landed on.
Ok Jared, if Im being so ridiculous youre wondering if its satire...there must be clear and serious infractions doen to the public by ASUS.
Right? Otherwise you wouldnt be so surprised.
So please, explain what ASUS has been doing. You cant like I thought.
You guys are the satire Robosheep
@@metaldreams3595 I'm not going to waste my time, you know how to use Google. ASUS customer service is notoriously bad despite making decent products. You bringing up Linus is just showing your bias, it's not relevant to this conversation.
dont say that now to freemason devil worshiping elites are gonna sacrifice him to baal on the alters......
Everyone is gangsta until Steve pulls up to your office.
*jazz music stops*
lol
Gangsta Tech Investigator. They'll get to the bottom of the things.
I dont care if Im not even in a business related to electronics. If I ever saw Steve come in and talk to my top brass Id be horrified 😂
Everyone still gangsta as long as they not lying in print.
Steve chasing down these companies like a fucking bounty hunter. What a hero.
Don't you dare censor this comment youtube. You better fucking leave it up.
Nah, he's hunting them down like wizards who haven't received their letters to Hogwarts. Tech Jesus? Neh Tech Hagrid.
Tech Owl?
Nah that’s Boba Steve, collecting bounty’s
@@hanshanner1985There's no need to shill for corporations. You can still buy whatever products you want. Simping for corporations who lie and steal from customers just highlights your own lack of morality. 🤷🏻♂️
Steve's face of "HELL NAW" when the first guy said that he hopes this is the beginning of their new partnership with ASUS 20:41 was PRICELESS!
And then steve proceeds to reply reply in corporate speak just like when asus do after screwing their customers. Get uno reverse carded bitches hahahahah
They really tried to pull the old switcheroo and make it Steve's fault when they don't fix things lmao.
What does this exactly entail? and why?
Thanks to you and your team for representing us ❤
This reporting is top tier. Thanks for looking out for us.
Holy?!! 500$$!
Dam 500!? Thats one hell of a donation props to u man
WOW! Good on you for supporting this. Wish I could afford to do the same.
thanks
Whoa whoa!
someone clone steve but make his hobby "healthcare"
That would not end well. I'd fear for his safety.
We'd need 20 steves for that 😂. But you know what they say be the person you say we need more of
This clone would get suicided in less than a year.
“Aircraft Q&A”
“Public works projects safety”
Steve and Gamer’s Nexus team, keep up doing the good work. I don’t think anyone else would tackle a topic like this anymore. I’m glad we have people like you all watching out for the entire community.
Steve is an absolute legend. Holding companies accountable and keeping them accountable.
Someone take Steve to the doctor because having balls this size just isn't normal.
Why he has nothing to loose. You could do the exact same thing...
Awesome comment 😂😂😂😂
@@whpony96 What? He could lose all the potential sponsors, aka his livelihood!
@@whpony96ever ask Linus to do that
Human doctors just aren't equipped to deal with it. Paging an elephant vet now.
(Too far?! 😂)
"I hope for your continued partnership"
"We aren't partner's, I'm a journalist"
Thank you
20:24 very good to clarify that they can't be bought
Impressive
partners*
They basically were saying, "Hey, if you want to be an 'ideas guy' for us, we'll pay you a bribe *ahem* I mean a consultant fee"
And that face Steve made when the dude said "partnership". Like "Wh...what did you just say?"
Today i corrected a fatal error and subscribed ro GN. Thankyou for being such a powerful advocate for the average consumer. It really means a lot to see someone with a platform like yours standing up for the little guy.
Thanks! Really top notch consumer reporting and problem solving. We need more like you.
"Is that a lie"
The look and body language of the 3 people in there when Steve asked that.
Body language will ALWAYS speak louder than words. If you’re questions make them looks or feel uncomfortable you hit the nail on the head. The brain can lie, the nervous system can’t.
Was a massive "oh shit".
@@AdamNRG316 "we wrote that?"
@@TjayK2 please keep in mind cultural differences. for example yes in india can be a headshake. for a european its sometimes flickering eyes.
LMAO. That was even funnier than being in a room full of Newegg "execs"
I've watched like, two minutes, and I feel secondhand discomfort from you being in that room asking all those uncomfortable questions to ASUS. This is what advocacy looks like in real life - someone with a platform asking the hard questions those of us plebians are either too afraid to ask or not important enough to get actual answers to. Thank you.
NO ONE should be afraid to ask for what's right, why you would be afraid? These companies NEED their consumers. We don't need them, so them screwing us is just their way of trying to save money and screw us at any opportunity to make money to make them stronger. But in the end it can also just end them if they take it too far and we all decide no more and don't buy their products anymore. I see the main discomfort in this interview being ASUS trying to cover their own butts and trying not to say they are wrong.
Someone in ASUS should already be asking that stuff, this is what happens when people get complacent in their position.
A super chat with no comments or likes from GN😢
Yessum FACTS!!! YOU COULD cut the air in the room with a phuckin knife 🔪 😏 sheeesh....
@@taylorhappe8026 This video is already at 5500 comments (15.06.2024, and claire's comment has 8 hrs. on it), GN isn't using AI to answer. Cut them some slack if they can't answer within 24h (especially, if they are simply sleeping).
Isn’t it amazing that this kind of customer abuse was NEVER exposed by main stream media. Main stream media constantly grasps at the tiniest straws to create “stories” and “scandals” but THIS was never even mentioned in passing. Even then, how much research and push back would they have placed on a corporate giant such as ASUS.
It took a computer store owner and technical video content creator on YT to expose them with this kind of diligence and attention to detail that would over shadow even a corporate lawyer’s research.
Great that GN did this but absolutely disgusting that no one else did after Steve’s initial analysis video.
Fixing to lay back and listen to this. I see Real Journalism right here.
Damn, this guy went to their offices requested a meeting with the big dogs of the company, told them to get their shit together and they complied 💀
Steve is one of the few people that has a large enough user base among the prosumer crowd that the secondary reach is massive enough that asus could very much be hurt if they make him actively start advising agasint asus products.
Think of it this way, steve has 2m+ subs, each of those viewers likely is the "tech guy" for a family, or friend group. So assuming thats 1-2 more people that go to that viewer for advice. Thats suddenly 6m driect impact, and if those secondaries even go to 1 more laster of 1-2 people thats suddenly upwards of 24m driect impact. Not even counting steves friends or colleages in the same imfluence level, if even one or two more with just 1-2m users if not more start backing up steve you quickly reach the point where you can have 50-100m driectly influenced users world wide throwing a net larger and larger. It gets out of hand fast. Its why companies are SO strict and paranoid about PR.
Hell this is all also on the low end of how wide of a net can be thrown when you have a consumer structure like consumer tech. Just picture if steve and linus alone stopped recommending asus, or actively start advising people to avoid them... Real damage gets done FAST.
@@SeralthSparro Add to that the extra reach through other tech youtubers. The bigger developments also gets covered by other channels like Hardware Unboxed, where the audience partially overlaps but also has its own extra reach.
on an individual base, you could spend a lifetime of effort that will bring nothing from the support. Unless you are yourself a IT lawyer, you will only loose time and support will never be provided by Asus.
not yet. We will see.
words are cheap...we´ll see, but I doubt they´ll change for the better
Biggest reason why I like Steve and GN - "We don't view it as a partnership. We're an independent outlet. We represent the viewers."
More of that is needed in the world!
Uh huh. GN review products from companies that they have sponsorship deals with. Try to let that sink in.
@@hosshandle Yes, and they've sh!t on some of those products that they've reviewed despite those sponsorship deals, which seemingly demonstrates that they are still willing to call a spade a spade when need be.
you are a beta
Yes! The Paul Harvey/Clark Kent, Lois Lane? of tech journalism. Also instead of holding just the company accountable, how about we try holding the individual psycopaths accountable for making these decisions. Why should individuals get to hide behind a company for decisions that would be jailable offenses if they were a sole proprietor?
@@natefunk1 I agree, but sadly they are treated very much the same way as politicians, and there is seldom if ever proper repercussion when they screw up, lie, are found to be corrupt, have conflict of interests, etc. "Rules for thee and not for me" is seemingly more relevant than ever these days.
damn... as person that as worked big tech companies and have worked with B2B customers that meeting gives me the chills :D props to the guys there answering you. It takes actual balls to be there and give their face for a company that will most probably toss them out in case things go bad. Thanks Steve but also thanks to the bravery of those people you were interacting with.
Getting right down to business with the utmost respect and dignity to all involved and affected. We need more top reporting and advocacy like this in all walks of life. I and the rest of the tech community love to see it.
Hello Gamers Nexus. Thank you very much for continuing to be a guiding beacon for us customers in these times where companies, seemingly more than ever, think they can screw us over without any fear for backlash. I and certainly many others reall appreciate all the hard work you put into your videos, be they stellar journalism videos like this or informative benchmark videos to keep us from buying bad products. I hope GN will continue to be active and stay healthy (as a company and as people) for a very long time.
bro went n topped the $500
damn that's like 2 months of my salary
bro u are the king xD
👏👏
They said "partnership" and you respectfully clarified that it won't be. Respect! Straddling the line between asking tough questions and keeping them at the table answering questions is tough. A lot for others learn from your whole effort here. Thank you!
SHUT THAT SHIT DOWN LMAO! RESPECT
Actually...it's ridiculous.
Telling them, "Thank you and yes we would like to be partners moving forward. Just know were going to be diligent on holding you accountable" would be the professional way of going about it.
If memory serves, wasnt it Steve asking to be their partner? When he wanted to help them with their Returns? They said no thanks.
This whole thing is ridiculous. Its Steve acting like its some big champion of the little guy but this is all to make more money and subs. Views.
What happened was, Steve saw the controversy with Linus and the fan prototype and saw it as a chance to kick hium while hes down while picking up subs.
Being their competition and all.
What happened was the video went viral beyond Steves hopes and got a shtloadf of views...far mroe than any video theyd done before.
As of that moment Steve starrted looking for his next smear victim. Go watch the parts where he has the attorney on carefully. What was the purpose? What progress or new info did we learn from the attorney? Nothing. Its all grandstanding.
@@metaldreams3595 lmao Steve boned your wife huh
@@metaldreams3595 relax asus
I have been an ASUS customer for 20 years. I personally have never had any catastrophic failures of their products, however I really appreciate what you are doing with them considering recent events.
As a smaller consumer of electronic goods, I would like to say thank you. Thank you for standing up and holding these large companies accountable. 🙏
you know you're screwed when steve walks up to your booth DUAL WIELDING BACKPACKS 🤣🤣🤣
😂 I did have a mental image of Steve dramatically throwing them down and yelling "RIGHT THEN..."
Thanks Steve!
U Dun GOOFED!!!!!😂😂😂
You killed me with that one 🤣🤣🤣
Showing up with two bags of receipts.
Peggy saving Asus here, her boss needs to understand how to be more honest about this.
I liked her too
So what if one staff understands and tries to save the whole embarrassment? If the message doesn't get through their thick fat heads, nothing will change. Nothing.
Her boss seemed to be more concerned with saving face and when the meeting would be over.
@@blacksheepshepherdDon’t underestimate how important it is to have a person like that within an organisation, though. Unless there are people inside an organisation who are champions for change and who have the tenacity to push things along, nothing ever changes.
@@ValenciaCyn It comes with the territory, dont be so surprised, the culture is very face saving and "after the fact"
I just fell down this rabbit hole today and Steve has shown me what it means to be assertive and not aggressive. He has such a composed demeanor as he asks such hard questions. And the amount of power moves in this video are off the charts. I genuinely don't even know where to begin. You can tell that he carries himself that way because he genuinely knows that what he is saying is right and has done all of the research necessary. Thank you Steve considering I JUST bought a Zephyrus G14 and was starting to worry about what a nightmare it could be to send it in should anything happen to it. Now I have some peace of mind with my laptop.
Can you do this type of hard-hitting, no bullshit journalism with AAA game companies next? I'd happily donate for that! Great work!
Unfortunately there's no battling the woke. They just implode on themselves. But I do feel you!
no, because you are informed when buying their trash, its not physical where something might break. Just dont buy trash AAA, its voluntary. There is no outrage from customers about games.
@robosergTV "there's no outrage from that community"
Lololol I needed a good laugh today. AAA games need this just as much as PC tech companies.
@@K_FI_L_Y_P_S_O about what specifically
This is how journalism works. No commercial news outlet, and not even a non-profit like NPR would do this for us. Thank you so much!
Look into NPR's funding.
Who funds the NPR?
Why are you asking who funds NPR?
@@sainttrilby7171 yeah, we should definitely look into NPRs funding considering they do nothing but pump out propaganda
@@cyberxspeed US Taxpayers.
Man i feel for Sasha. He is basically me at my workplace - i love my job, i wanna do it right so the customers are happy and satisfied, but my bosses care only about one thing - profit. You can see the guy has the passion inside him. He is just too good for that company.
They need people like him. I really hope they listen to him. He is a director, which is pretty close to the top, so he has some level of power -- maybe they can give him some freedom to tackle this.
@@GamersNexus I have seen directors really fight for the people under them and try to do the right thing. Ultimately their power is limited by the top. I have seen them quit with statement saying things need to improve and leave for greener pastures too.
I used to be that guy. But my company has sucked the life out of me. Good luck to you
@@FilthEffect im hoping you one day find a career or at least employer that knows your value and how to respect you.
@@GamersNexus i love that you so often respond to the comments
Wow great job Steve. Ive never seen anyone do anything like this before. Hats off to you my man and may your channel and business continue to thrive.
The meeting with the heads at the 27:00 mark is great to be able to see. It shows that you have everything written out and are in control of the conversation (not that control should be seen as a positive or negative). Laying down all the groundwork to make sure the Asus employees are as comfortable as possible, and are in the right headspace. I think it's a great way to start difficult discussions like this, and I've done something similar before so I'm less nervous and uncomfortable in similar situations. Keep doing what you guys are doing GN!
Shoutout to Sacha. You never know what happens when you publicly speak out against the company you work for, glad he puts his morals first.
This comment should be liked way more. He risked his livelihood big time doing this, and he should have all of our respect for that.
Asian execs aren't known for their dedication to logic and strategy, but the way I see it Sascha did a great job saving face. It's not like he blew the whistle but he probably will get fired.
One thing wasn't addressed: the threat to send a device back in pieces.
Give the story for this, what happened ?
@@RazaNoonan in one of the replies in the previous video about this ASUS said something like if you don't pay for this additional service then we will send you the product back disassembled.
Extremely important piece there that should have been brought up even if it means them saying "that was a mistake we are sorry". Like half the videos Steve made were about the threat. Put them on the spot. Why was it forgotten?
@@alargecorgi2199The man just put their feet to the fire for almost two hours in front of the world. Rome wasn’t built in a day. I think you should be happy because now they’ll be dead scared of denying warranty service😂 let alone threaten to send your device back in pieces.
The man has a perfect poker face throughout the meeting😅. Well done, indeed.
This is brilliant, thank you so much and you were brutal, and rightly so, I've currently got a fairly high-end Asus mb and I now feel a lot more comfortable.... Amazing work.
Holy moly. Actually getting them to take action and not feed us the "we'll do better, trust us" line blows my mind. Hero.
This level of journalism is what everyone else should strive for
Way to go Steve. Talking directly with people who answer directly to the CEO. Here's hoping for changes.
Trying to get to the right people!
@@GamersNexusmaybe the people who call you Jesus are right... You are gamer Jesus, trying to grab gaming out of the false hands
TBH, I didn't get a tiny bit of hope neither from the body nor the verbal language, especially regarding the woman and the man on the laptop screen. So no trust for them on my side. To me, those are the kind of people who are not true listeners, just filtering the audio according to templates and not really related about the spirit of the topic. Just pay attention on Sasha throughout the conversation, if you know what I mean. BTW, huge respect to Steve for his journalism instincts, courage and dedication.
@@sairsonat9816definitely just trying to show a good side to the camera, once they're gone the shit talking begins and the changes will not be to the customers benefit
The way steve approached and protected the marketing directorand then again with the group in the second interview with the pretext and explination of how the coming questions were not an attack of him/them directly shows serious substance. Excellent interviewing techniques anc content, each interview seems better than the last cust to Steve and the GN team behind the scenes.
Awesome video, Steve....on behalf of all of us PC enthusiasts, thank you for your persistance and your commitment to go to bat for us...the industry needs accountability and you give us a voice in many ways.
On behalf of all pc gamers. Thank you!!
Thank you for the support!
@@GamersNexus No, THANK YOU for the support!
You could spend it on some battle pass in game, but you decided to invest into good... I'm frankly proud of you!!!
Anyone know a way I can hide the colored comments? They give the impression they are ads so I skip them anyway. Just makes for a worse experience to see these in the comments.
🫡
Put your money where your mouth is people.
This man and his team is actively making the world a better place.
Theres no where better to spend your money.
Looking foward to GN continuing to stand up for us all.
You are our champion and i for one will be in your corner on any way i can.
Thank you.
Wow! That is a huge donation and some very kind words. We will continue to push in this way. Thank you for your support!
Nice. I just bought stuff from their store
Just snatched up a 2x heavy hoodie from the store. I agree put your money where your mouth is if you wanna support this content. Feel free to sign it before ya send it
that's why i joined.
no one really cares 5,6 months later be the same
This has been such important work! Great job man! We appreciate what you do for the community!
Thank you for doing this, everyone at GN!!! I know alot of hard work goes into this.
Steve saying he's anxious but still making representatives of a multi billion dollar company sweat bullets is just beautiful.
Quality comment. xD
There are 2 types of elite leaders in any corporate setup.
1. The elites at *keeping their job.*
2. The elites at *doing their job.*
agree except Number 2 usually don't exists in "corporate" setup
In the end, the Number 2 will shift to an employee who will do anything to keep their position
I mean no disrespect, but we saw exactly that on the Day 2 interview. Head of CS Steven falls into the first category, while Peggy falls into the second. Steven may have the title, but Peggy is the one running things.
The elites who keep their jobs control the fate of the elites doing their jobs. Welcome to corp america where the mediocre and nepotism rise to the top and talent and hard workers are punished severely
@@nickochioneantony9288that’s because the 1s gang up and bully the 2s out 💯
@@pitecusHIt felt very weird when Stephen just cut of Peggy of as she wanted to introduce herself.
Dude you are the man, you just helped everyone out. You are a great human being and one badass computer genius!
That exchange ending at 11:24 was AMAZING. He broke the ice and set the tone, explained simply his motives, what he wants and due respects that any of this should be productive and not taken as personal attacks especially as someone “lower” than a CEO. Well done. This was done so incredibly well.
I’m not personally affected by this, but you stand for a better world that I want to live in.
Damn bro you really donated money and got no comments or that many likes😔
@@reyanshvermaclass2ndpetuni490 That wasn't what he donated money for, though. So, I don't think he's that worried about it.
@@reyanshvermaclass2ndpetuni490 its only 2 bucks
Wish you all the best. I hope there will be more people like you
Thank you for the support! We can all stand for that world!
Thank you for pushing both the tech industry and journalism to a higher standard. This level of investigative work is inspiring and desperately needed.
Incredible support well deserved.
thanks for supporting this
Anyone know a way I can hide the colored comments? They give the impression they are ads so I skip them anyway. Just makes for a worse experience to see these in the comments.
@@xamindarStop posting this same comment under every donation. Take the time to retrain your brain instead!
Thank you as well.
Thank you for these series of videos! Real interesting, but also kinda scary. Companies get away with so much bad stuff.
Well done man, we need more of this everywhere, salute to you good sir.
Steve isn't just Steve. He's the messenger of the voices of everyone who has been wronged by ASUS.
Exactly!!!
Thanks Steve! Back to you Steve!
Not just ASUS, any tech company who wrongs the consumers will feel the wrath of GN.
yes, a messenger, Jesus, some may say... Tech Jesus, as many know him by
PC Jesus!
THIS is what influencers should be doing! None of this "I'm an influencer, give me free stuff"..."I'm an influencer, and I will destroy your company if you don't fix your shitty business practices."
@linustechtips
Hey hey hey. Free swag is not sneered. Besides we prefer the term encouraged donations to do our thing. :P
LinusTechTips, Austin Evans, Hardware Canucks to name a few
Respect earned in spades
Best comment ever.
this is the most important customer support improment push I have seen any content creator follow through on. really good work people we all appreciate you.
This is incredible..I would love if he made a series out of this and just went around holding all these shady companies accountable
Not siding with Asus here but I give it to them for meeting with you. Most if all big corporations wouldn’t even bother. Huge ups to you for keeping the pressure on Asus. Most UA-camrs would just make videos and leave it at that. Y’all went above and beyond. Thank you!!!
Hearting the comment for the part about Asus meeting. There's a chance for them yet.
They didn't really agree, steve said he's turning up at their expo booth whether they have someone or not. And they would if they have to, and in this case they do to avoid severe ramifications legally, with the ftc and with lawmakers.
It takes alot of nerve to be on both ends of that table. All of those Asus employees are risking their future at the company.
it would probably be suicide for them if they didn't so they have self preservation instincts at least.
having to make a ruckus to meet is not what i call willing cooperation...
This is the kind of content that deserves more than just the $0.03 you'll get from me watching this video. Thank you GN team for going out of your way as an independent outlet to hold these companies accountable and reduce (even if a little bit) the enshittification of goods and services out of pure greed and the "too big to fail" mindset that plagues almost every industry these days.
These companies have to realize that it's increasingly important to keep their customers loyal by doing the right thing, especially when people continue to (at least in the US) have less spending power as cost of living steadily increases. The more limited my spending money becomes, the higher scrutiny I am going to have with the products and services I choose to pay for. Time for companies to realize (Time = Money) < (Integrity).
Thanks again for doing this GN team, I hope to see Asus keep their promises in the long run and that other companies will follow suit.
hes already being supported.....by youtube.
@@christopher480 more like supported by the viewers connected to him by youtube, not youtube themselves.
@@tropic5264 I really love the work Steve does. Just not a fan of the sensationalism part of it. Sometimes the headlines are a little too outrageous and cringy as we know he's aware of what will get the clicks. Can we blame him though? No we can't blame him because that's the system. But I know he wants to set a high bar and high standard. If he can tone it down a tad, and talk to the sources to give chance to comment before he runs stories, he might actually be taken more seriously as a legitimate journalist. Some of his work is so good that he doesn't have to rely on the name calling or outrageous thumbnail titles. Also the trend of viewers who automatically will form opinions blindly based on what he says is a little uncomfortable. Note that this is different than saying that what he says is wrong. It's more a comment about the big influencers on YT and society in general. (and that's not his fault). I know I am in the minority that thinks this way. But I genuinely root for him and his success.
@@sam6906 how would you title this video??
@@sam6906 Not to take away from your comment (it's well written), but every video from Gamers Nexus in this ongoing ASUS storyline has shown the multitude of chances for them to respond properly before posting their report, and I've seen this same trend with all of their content over the years. It's exactly why I stick with them as a source and have been a Patreon. To be fair though, Steve has always worn his opinion on his shoulders. It makes him clear to understand, but also means you can get some bold statements in the video titles or otherwise. What makes it acceptable for me is he and his team have consistently put their money where their mouth is, and will openly admit to when they're wrong or need to improve.
Even though it got numbers :
-Underrated Channel !
and
-Underrated Video !
I've been watching your videos for the past several months and have enjoyed a lot of the content, but this made me a big fan (and I don't even have an Ally). Best investigative journalism I've seen in years.
Thank you so much for taking the side of consumers and having a proper conversation from our side.
₹1,000 is only like $11.97 I thought you were sending $1,000 ( ₹83550.22).
@@troyBORGhow much did you send
@@troyBORG sending $1,000 is no joke from where he is coming from I have found that India is having average salary of around 9,00,000 so you are asking for for more then a months salary (or even more if this survey is wrong) to be donated and he just wanted to highlight his message with the donation so don't set you expectation on others when you are watching from sidelines.
Okay so? How much did you send@@troyBORG
@@troyBORG I paid your mother 1000 Venezuelan Bolívares last night and she seemed pretty impressed...
15 years ago Asus denied me repairs for a faulted GPU on a laptop despite the fact they sued NVIDIA for the failed GPUs, won and received compensation...
Nothing changed since then
Seems like they like to screwover people from the west, which seem more like a political thing then simply them making bad products by default. Also due to the fact that customers in the west are easily willing to buy junk and buy over and over again. Microsoft and Apple is a great example of this practice. Seems like its hard for you to switch to comprehensive products so corporations take advantage on that to make money of, if they see you are an complete idiot then they will treat you just as one.
At least that is a long lasting pattern I seen for decades.
For example Apple, Microsoft, Nintendo is nowhere in most of Europe, and rightfully so because its overpriced trash even useless, soon as one product makes a mistake, or twice that is it, it's banned, not just banned people simply refuse to buy it EVER. In the west you can repeatedly sell junk for the masses. That is the core difference in all this.
Back to ASUS. Here in Europe I don't remember the last time IF ever I needed customer support for all the PCs I built nor remember EVER anyone complaining about it. I still have 10 15 20 year old ASUS PCs and components and they all work today. All you need is cleaning them and good thermal paste that is all on you. I have zero complaints over ASUS. While from the west no matter what product it is seem like there is tons of complaints and even user errors.
I am really sorry that some people who actually don't deserve to be treated as trash but overall you can thank your society and politics. It's not an excuse really just saying that I am not THAT much surprised if I give it even a quick think.
I don't have much experience with laptops other then knowing to stay away from them completely. Ever since Android had huge tablets for a fraction of a price, better battery life, performance etc there was zero reason to buy a laptop ever again. But that is just me and people where I live at. If we game (which is ultra rare today) we built a PC for that, if we need portable device for presentations or even work on the go we have cheap big tablets for that. Notebooks and laptops are really stoneage by now. Most of them bulky, expensive and overheat super fast = fry.
GeForce Go 7500?
Wow, these ppl are snakes masquerading as honest and legit
How the hell is that legal? They get compensated but the people actually screwed over get nothing?
@@littlejack59 class action in the USA, they argue over the fact that it's not applicable to the rest of the world
Barely started watching, but I have to say I'm seriously impressed with your communication skills. What an incredibly skillful way to open a conversation (referring to your discussion with the global director of marketing). Hats off to you, Steve!
Great work by GN and a pretty solid amount of accountability from Asus NA. The world needs more of this!!
Wearing shorts to a formal interview was a power move. Love this
Bro is all function over form.
While being eye-wateringly professional. I can not express how much in awe I am. And he holds their feet to the fire with the patience of a saint. He feels like the smartest person in the room. This is intimidating!
i like his style. For decennia I've been going against the flow but the sad reality is that in a lot of cases people link your competence level with the clothes you wear or with your looks (tattoos, piercings,...). There are exceptions though. Some high level people actually don't care and when you are lucky enough to have a chat with the tech people first it doesn't matter either. But things seem to be improving slowly.
And carrying a Razer laptop...
In 25 years of pc building and reading reviews i have never seen anything close to this level of support to the userbase as you guys have done in the past few years. Thanks for everything.
This is the end result of taking the documentation online & peizo speaker & beep code diagnostics off the motherboard
Amazing work guys, i dont think ive ever seen a topic like this taken straight to the manufacturer - the market leading manufacturer with the power of community support and youtube, and get a result. Hats off!
I didn't think I would be that interested in this video, but it is fascinating. Thank you so much for this work. You are holding the company accountable and improving things for consumers across the board.
Loved how you kept redirecting the conversation to the harder, messier topics. 🙇🏾♂️
🤯🤯🤯
It's how they are, have to always avoid explicitly accepting any fault. It's always "just a misunderstanding" or some such. Avoid straightforward answers, deflect, meander.
I have no idea what currency symbol that is but fair play my man!
@@L0rdEsedess 100.00 Indian Rupees is about 12 US Dollars or £9.45 sterling.
Steve is kind of the Jesus of computers
I love that Steve was like “just to be clear we don’t do that” when the guy said they should have a partnership
That was basically a "How much money will it take for you to stfu and make this issue dissapear" offer !!!
@@shoailwaniya Nah, that's not how it works. You get into a relationship with people, and you maintain that relationship. Money are sort of tangential, it flows but it's not like a bribe, more tools to make things work. What changes is your social circle which slowly aligns people in that circle together around vaguely common understanding. That's why Linus got so upset at that GN video, that's was he was referencing. Not that LTT paid GN to shut up, but Linus thought they had that familial relationship and mutual understanding that Linus undoubtedly has with other companies
But our beloved Tech Jesus is a bit too autistic for all that, and thus can stay on target
This is gamers nexus, not IGN.
Extortion money.
Journalistic integrity?
In THIS community!?!?!?!
*Sweats profusely*
So much respect and so much appreciation. Accountability is needed from all corporations
Now this is effective getting face to face to them! Much respect for both sides getting to a better future
Nobody is doing this sorta thing. We've got all these tech reviewers with tens of millions of subs on YT, and nobody is even scratching the surface of how much Steve and team are contributing to the space. These guys need to be protected at all costs, and all the bigger channels (who happily take sponsorships in exchange for free stuff) must take note that they have a long way to go to even catch onto the coattails of this channel.
Side note: I LOVE how Steve snuck in some cheeky mandarin in there saying "right now" in mandarin when they kept trying to slip away from accountability when asked about using the word "currently." Letting them know he's standing on business, lol.
That’s because they don’t actually give a fk about their viewers. Steve does. Most of those “influencers” and “creators” would sell their own mothers for 20 extra views.
@@dark___matter_ I think it goes further than caring about his viewers. He cares about the industry as a whole. He's passionate about tech and many of these companies USED to be passionate as well. Now they mostly only care about their bottom line.
Obviously making money is required. But they can do it in a way that doesn't screw people over. Like some of these changes won't cost them any money. In fact, it'd likely MAKE them money because they'd become the gold standard and everyone would flock to them.
well, Gamers Nexus is doing this sorta thing. I for one believe in what Steve said at the very begining: ASUS is the market leader and if they change for the better and make their RMA practices the gold standard that we hope we'll get someday somewhere - it will make their competition want to compete in RMA as well. nowadays they don't even have to bother. and one more thing is that GN is doing more for the industry than loads of other people directly included in the industry are. I wish Steve visits nVidia headquarters someday and ask them "is this a lie" bcs ever since the 4090 rolled out the 12V high power connectors have been melting and have not stopped since. not one thing they "did" changed the fact it is a subpar connector design which nVidia is shipping the cards to this very day with. only by pure chance did noone's house burnt down because of it.
and also "right now" is when I paused the video to laugh actually. because you can blame a lot of things to translation matrices or language barriers but when Steve shows up and tells you in your own language that he understood the meaning - no more lies are told and things start to develop.
@@inkredebilchina9699 I think that was their point. That gamers nexus is the only one doing this sorta thing...
@@inkredebilchina9699braindead take - that's literally what the OP said.
This is amazing. With endless conviction, a camera, a UA-cam channel, and 2 backpacks Steve is doing what the FTC's Bureau of Consumer Protection and 50 state consumer protection agencies REFUSE TO DO to protect us people, despite billions of dollars in budget (paid for with tax dollars). Thank you Steve!
We may yet see the consumer protection agencies turn their eye toward this industry with NVIDIA so popular now!
The government doesn't exist to protect us from megacorporations. It exists to protect megacorporations from us. When you understand that, the world will start to make more sense.
The FTC's entire budget, including the Bureau of Consumer Protection, is $425 million - not billions. And remember - half the population despises when the government does ANYTHING to fight corporations and help consumers (and God forbid they try to pay the attorney's a competitive salary let alone anywhere *close* to what the corporate attorney's make - and forget about total salary and resources for a case!. I know, I know why should they get paid anything - they all suck and need to be paid accordingly and still be great at their job!) Go take a look at all the FTC covers, all the different acts, and tell me if you think maybe they should have a bit *more* funding to battle for consumers rather than funding going to other budgetary matters. We need a better government and it does no good having the simplistic blame the "gubment" knee-jerk reaction everyone learns when they are 12.
@@JH-pt6ih Well said.
@@JH-pt6ih and before someone is like "$425 million is a lot of money" - that's like $1.30 per person in the united states, and those are all people the FTC is trying to protect from a vast number of bad actors.
Yeah man, huge thanks to you and the team. Putting in the time and work to hold these companies accountable will be invaluable in the future.
This is one of the most boss moves I have ever seen. Good job standing up to Asus and holding them accountable!💪
Thanks GN team, especially Steve the GOAT for having the consumers back in all of this. I've never felt so informed on tech topics/products in my life, and we all really can't thank you guys enough!
Btw better to buy off the store. YT takes a large cut
@@Xamy- but doing it here is a good way to show ASUS we care
UA-cam - $30, Yesss!
Wow! Thank you so much for the big donation and the very kind words. We will try our best to keep raising the bar!
@@Xamy-That says a lot about UA-cam 🤮
Schoolchildren are called to principal's office.
Multi-billion-dollar-company CEOs are called to Steve's office.
Nah, it's not like ASUS came to GamersNexus's HQ, so I think it would be more like when the teacher (Steve) comes for a home visit (ASUS) to talk with their parents (CEOs).
@@TigonIIIif steve walks in with 2 backpacks, it's HIS office.
He did not show up though.
@@dice5226 True.
I absolutely love your videos man. I'm sure you get this but it's a pretty huge deal to be doing what you are doing. If i was in your position I would be worried about my channel and all sorts of other things before undertakin this sort of thing, which I'm sure knowing you you thought about 50 other things. Just glad to see someone is finally doing what seems almost impossible to do now-a-days because it not only takes a lot of patience, knowledge, and control, but then you have to be well known or have a massive following or you could've done nearly identical things to almost no viewers and I doubt this would be a big deal...
Setting clear boundaries, expectations all the while also pointing out where this questions are aimed at. Steve is a real pro. Thank you and your people for your work!
I met Steve at Computex 2018 (at the Asus booth funnily enough) and he was a genuinely nice/ awesome human being who took some time to speak with my friend and I even though we didn't want to interrupt his work. All I can say is thankyou for what you and your team do for the industry and consumer.
I always try my best to stop for as long as I can at the shows! Sometimes we're late to meetings and I can't, but whenever possible, it's great seeing people at the trade shows!
@@GamersNexus Love you Steve, your professionalism and integrity is to be commended. From a long term lurker on other side of world. cheers
Right on
19:45 I winced when Steve hit em with the "it's not far."
Steve is just THE BEST! That moment really was a subtle highlight for me as well.
It's actually nice to see a company taking responsibility for once, yes it was most likely a process and I'm sure your number of viewers has alot to do with it and in a perfect world it shouldn't have to but hats off to you gentleman to having the conversation and resolving issues.
Your coverage of this is why I didn't buy any ASUS components in my PC build last October. But I love how you're taking this as high as you can go to help the people affected by ASUS' poor customer treatment
Imagine being an executive responsible for an entire company but you're so afraid to be held accountable that you hide behind peoole who work under you.
I am actually not sure what type of work a CEO for such a superlarge company has. A person has only 24 hours each day and with tens of thousands of employees and millions of customers it takes a very large incident for it to be relevant for the CEO to address personally, I just do not know how massive it needs to be; never been leading such a large cooperation, and am very unlikely to ever do.
@@Go-ah-ooldlol they aren't doing shit, just paying themselves higher checks, criminalizing their unions and letting everyon else suffer under their poor judgement
So a regular CEO then
@@benja1378 Easy for a lower class person to say that. CEOs have a different managerial role, as they tend to face the stakeholders of the company in business meetings. Also, there's a thing called delegating tasks to your lower-ranked members.
@@blazechaos212 So nothing of value to actual customers?
Imagine being an executive in a tech company and Steve from Gamers Nexus walks up to you with a red binder. Horrifying.
No, they are are 350 billion dollar company that has had a 22% increase in revenue over the past 6 months. The last thing they care about is making Steve happy. They have shareholders they have to keep happy.
@@mikezappulla4092 and possible ftc investigation but that's a small part of doing business, or the fact that this is your entire consumer base and they don't really have much else, so any perceived problems that start to snowball into the mainstream wiil do way more damage and possibly destroy one of the larger sections of your market. Last I checked boeing is larger than asus and well, they certainly aren't too happy about people shitting on them endlessly. This is a golden moment that if they choose to act on will not only save their brand but shift them into valve status and catapult them further than they could have ever imagine. But maybe if retailers stop carrying asus or shipping them and any recalls due to manufacturing defects happen that might also do some damage.
It really doesn't take much for the market to wake up and procure someone else's shit.
@@mikezappulla4092shareholders won't be happy that their shares are getting negative publicity, share values are also directly related to public perception and share prices drop based on a companies reputation. Not by a a lot but if you have say 100,000 shares and each share drops by 1c that's 100,000c you just lost because the company is playing games.
@@mikezappulla4092 All of that is meaningless if public perception worsens significantly and sales start tanking. You can say that they don't care about Steve or what his viewers or the UA-cam pc community at large thinks. But if they didn't they wouldn't have accepted the meeting or sent high ranking representatives. Whether that's simply to save face you be the judge but they care and if they're any smart they should. I'm sure bigger companies have failed due to PR disasters.
Also there's the legal side of things which doesn't look good for them either if they refuse communication. Steve spoke with a consumer rights specialist and he brought up how he made Google change his policies regarding their chromebooks. So if google can be forced to play nice using consumer right laws as basis then no company is too big to care.
A company might prioritize their shareholders but at the end of the day there's no business without customers and that's what Steve has been trying to show with these videos. You get enough of the right kind of people together and you can make the law materialize in actual change.
its the cameras they're not comfortable with. not steve.
THANK YOU TEAM GN! Awesome work!
Thanks for doing your diligence and research for everything you post.
An extra thanks for helping progress customer support!
This is real journalism. Asking the hard questions, redirecting the convo to where it needs to be, and no weird wordsmithing to match an agenda. Solid representation for the consumer while allowing for the seperation of company and person. Better than any "news" network in the last decade.
To be honest, that's a pretty low bar.
@@four-play sadly not at the moment, everything is fake now a day's
While I support what Steve is doing, I don't think this is journalism.
He is far too involved in the process and the outcome of the events, and his presentation of facts is way too personal and provocative.
I would rather call this activism, especially when he gets consumer rights action involved.
@@four-play They do good work with this but honestly this used to be and should be the normal way journalism should act. Not just write bullshit for click bait while sitting at home.
@@KolLolization Journalism, done right, is indistinguishable from activism.
Watching this video honestly just made me think that I wish I worked for Steve or somebody like Steve.
The courage and virtue this man displays gets my utmost respect. He represents the kind of people I would be grateful to be surrounded by, and I would reciprocate in kind.
Massive respect for you and your team, Steve.
I never really gave this channel the respect it deserves until I saw the Linus Tech Tips video. Now this...... I've never appreciated a video more than this. I've been blind cause this channel is straight fire.
thank you and your team for yalls hard work and effort ❤️
Thank you for your support!
👍
Holy fuck. The way Steve is going to such lengths to be our voice is amazing. Hope this guy gets all the happiness he deserves
Agreed
Every time I see one of these videos, I'm reminded and impressed by how Steve handles these situations in such a respectful, and professional manner. Guys sharp as a tack.