Tesla has actually managed to make dealerships look good. Though to be fair w/the Benz friend and their dealer... Luxury brands treat you right - at least the real ones.
Thank you for this video because no one would believe me when I told them about my two month experience trying to buy a CPO Tesla. I traded my car in with them gave them a check and took a Uber home with nothing but a temp tag and a free key chain for my trouble. No one had any answers as to when I would get my car or where exactly it was located. When the car finally arrived my delivery driver called me and said he was tired of driving my car around and I needed to get it off of his truck!!! Mind you I had no damn idea that the car had even arrived in my state, when the car rolled off the truck it was dirty and only had 39miles of charge on it and I was 35 miles away from a super charging station. This was in September and still today I have not heard from anyone about my concerns about the process. So welcome to the COP CLUB RICH! I am giving you the short story not even touching on my interactions with my sales advisors.
Model S owner here... I can confirm Tesla customer service is garbage. Also I can't believe you said everyone you dealt with did a good job. The litteraly ignored you question multiple times and lied/schedule things without letting you know. (this is actually very reflective of my buying/getting things repaired under warranty experience)
This has more to do with the incompetence that the individuals employees you dealt with at Tesla, and not the entire Tesla customer service as a whole. There are bound to be good and bad eggs in a basket, given there are so many employees, but it can't be helped, since you can't expect everyone who works at Tesla to share the same positive work ethics.
@@weakpig So you are saying that it was just unlucky that the SEVERAL people he dealt with all had the same attitudes.? Or that everyone he has dealt with previously was similar? Fanboy alert.
@@weakpig Not true, proper training in customer service and having appropriate procedures in place is definitely Tesla's responsibility. They may know how to make cars, but they have a lot to learn about running a car sales business.
This sound so much like my experience with Tesla. But, it didn't stop after getting the car. I was one of those people who paid for the car outright using a cashiers check. The westchester service center misplaced the check and never deposited it. This led to a long chain of additional screw ups on Tesla's part. First, they accused me of not paying for the car. I was smart and took pictures of the paperwork plus the check when I picked it up. Plus had the check stub. This caused the pay center to stumble and then back track. Ended with them telling me they would look into it and get back to me. Next I got a letter from my insurance agent telling me that the DMV had no record of my car and if I didn't provide some kind of documentation from the DMV with proof that the car was registered, they would cancel my insurance. I had nothing except the plates on my car and the temp registration which was getting close to expiring. I waited a week, the pay center never got back to me. So I called them up and got a new person to look into it with the added incentive that my temp registration was going to expire. I did get some new information that the sales rep at the service center was looking into it. Few days later go by. No word from Tesla. So I had my lawyer call the pay center. Shockingly things started to happen. First, They had my records at the service center mixed up with another person who picked up the same day. Second, when they found my paperwork, my check was still there. They then cashed it the next day. So next was the issue of the DMV as I was 3 days away from expiring and still had no paperwork. The pay center doesn't do registration. Enter the lawyer again. She managed to get someone at the Customer Service Center to get the NYS DMV to next day registration paperwork (shocking) plus promise some kind of compensation...Which never happened. BTW: I have decided to marry the lawyer.
Thanks, I really enjoyed reading your story of experiences. It's like their all signing that song "money money money, Lots of money, It's a rich mans game" to themselves in their heads instead of focusing on their work.
good call on the marry part ... half the fees in case of divorce :P but yeah ... what word have we come to that you have to mention "lawyer" to get things done properly.
Daaaamn. If the seller screws up so much that you don't get title to the vehicle, then you legally don't own it. I would have told them to return the check and everything you paid, and to take their car back. If they can't sell a car competently, then they are not worth dealing with. It doesn't matter if you love Tesla - they haven't actually sold it. They just let you borrow it for a while. You even paid them by cashier's check - which means they technically have received the payment, they just haven't collected it yet.
Rich, Contact your insurance company and request a refund. They shouldn’t be charging you until your effective date of delivery if and when that date ever occurs. Also for a vehicle to take this long is totally unacceptable given your good faith deposit of $2,500. Hold it take out you flute/recorder. Maybe they see how much you like to rebuild salvaged Teslas that they are building you a special one from salvaged vehicles they are still looking for parts. Better yet maybe they are studying you videos to see if they can do it as well as you. In any case good luck my friend. Hope these Tesla issues are resolved soon.
Tesla is behaving like VW Group or Honda at their worst. VW Group will not sell parts for my Quattro, but the parts are still available from them in the EU. Honda changed the block design slightly on the Civic I used to own, a few months into production. And when the car was 7 years old, no more water pumps were available for the early block design. Yes, Honda was basically saying FY to everyone who owned the early block as there were no aftermarket water pumps...
@Tavarish I hate dealers and they hate me. Probably because I can go through their used car lot and point out quick bondo and spray can touch ups, rusty brake lines, odd panel gaps, or I just pull out my bluetooth scan tool and they tell me I'd be better off somewhere else. Private sale, cash only please.
Samcrac LOL SAMCRAC!!!! I see what you’re doing. Making it someone else’s issue. I see. The Lincoln has more issues than meets the eye. If I were you I’d change the entire wiring harness.
Just take it to Car Max and happily accept whatever they offer you. Chalk up the financial loss as a lesson that you should have listened when advised "Do NOT buy a Lemon!"
Easy, I just went through this months ago with the audi S8. Basically the dealer buys the car on finance, and the financing institution keeps the title until the dealer pays them. At least thats what happen on expensive used cars here.
@@Nordic_Mechanic Not only for expensive/new cars. German here, bought a 15K VW Phaeton two months ago, the dealer only sent the title a few days after I paid and picked up the car since the insurance needed to send the title to him first. Most fraud-like purchase ever.
Hey Rich, being an insurance agent, let your agent know you haven’t received your car yet and they’ll either credit or refund your payments. So STOP PAYING as you don’t own it yet! As always love your videos!
I suggested he call the MA Insurance Commissioner's Office and have the staff do it for him. I used to live in MA, a lot of processes are screwed up, but paying for insurance for a car you haven't even signed the title on yet? Wrong.
I know when I bought my Tesla they ask for proof of insurance on it. The MA insurance commission is just going to tell you to contact your agent. It’s a simple process when Rich contacts them, he may have to show that he hasn’t taken delivery yet.
When I bought my Tesla, I simply supplied my existing auto insurance for my Prius. What they need to see that the driver has Bodily Injury Liability Coverage and Property Damage Liability Coverage to be legal in most states. Coverage for damage to the car is the owner's concern.
@@jeffsadowski Yeah it's stupid that this stuff still happens. HTML is HTML. No one should be making any browser specific websites at all. Sadly so many out there are being made chrome specific for some dumb reason. Chrome today is exactly like Internet Explorer 15 years ago. They should work the same on chrome, firefox, edge, hell even internet explorer. Anyone who isn't making universal websites just simply sucks at making them.
Might want to contact MA Attorney General. This might be a violation of some consumer protection laws. I am not a lawyer. You'd be surprised how fast people can get their butts in gear when they get a call from the AG. Tesla will likely not care at all.
Adam Payne with the way certain states and “C O M P L E T E L Y N O T C O M P E T I T O R S” etc have given Tesla trouble previously I’d be very surprised if basically the AGs former college room mate who they play golf every weekend with doesn’t mention this situation.
On the flip side maybe >300 direct real time reports to every agency with a relevant mission set in front of >1000 people somehow can’t get their ass in gear even if Tesla admitted to selling only stolen cars (after providing documentation of that of course) and defrauding people of significantly more money even if it’s costing people hundreds of billions and lives. American legal system at work these days.
"They've all been very friendly and helpful" No. They may have been friendly, but nothing close to helpful or your problem would have been solved. Don't accept mediocrity as acceptable.
Rules of buying a used car: 1. Don't buy sight unseen 2. Always test drive 3. Demand demonstration of title prior to negotiation or payment 4. Never a agree to non-refundable payment 5. Clear timeline of delivery and payment withheld until delivery. And you sure as hell don't insure other people's property. Insurance companies don't allow this. Did they misunderstand something? It was an entertaining video. You seem like a smart guy. I can only assume that you broke every rule as a warning to others. Was that your point?
Everyone of your 5 points is dead on. These “what you should not do” videos, should not be made they can confuse may other people out there that do not understand the car buying process. You know the people that believe that the person selling them anything is a good honest person with a soul, just trying to make some money. Hahahahaha
I have a question regarding insuring a car which is not even in your posession. I don't understand the system in the United States. I live in germany and buying a car works the following way: 1. You buy the car. Now it's yours. 2. You search for the best insurance company for this car online. 3. You get an online ID for your insurance to verify you have an insurance. 4. With this ID you can get plates from your cities' "DMV". 5. Pay the DMV, get new papers. Get your plates. Screw them on, drive away with your car.
I was wondering about the insurance as well. Maybe it varies in other states, but I know in CA I can't get insurance for a vehicle that has a title with someone else's name on it...
@@NiclasPotsufusutsu in the UK you can't get insurance on a car from a dealer to start before the day you want to drive it but wait insurance is a licence to get has much money for nothing has they can of course they will take your money
This happened to my husband and I... literally the same exact scenario. Funny thing is - we had to fly to Chicago (from Kansas City) to pick up our used Model S. When we got there, they told us that the car wasn't ready (and wouldn't be until the next Monday). I lost my shit (after the horrible service we received up until that point) - and they actually figured out a way to procure the vehicle for delivery that day. That being said - we're on our second temp tag because they can't seem to find the title. So. That's fun. Love the car though!
Wtf is that garbage... when you take a car in trade don't finalize the deal until you have the title. Sounds like a great way to scam Tesla. According to superspeeders Rob he got burned on a deal because someone sold a car he technically owned. Since the owner bought in good faith they now legally owned it. So as long as you have the title you can sell it. Obviously illegal and Tesla can come after you but the new owner would legally own it. There is a ton of ways you can make this scam work.
I bought a Model S about 5 months ago, and had nearly the exact same experience, nearly word for word with an article I wrote and submitted to a couple of the electric car blogs. I'll bet they kick themselves when they see how many views this generates. And no, don't hold your breath for them to 'make things right'. I had 2 different people swear to make it up to me, and not only did they NOT make it up to me, but they took my trade in, DIDN'T credit me for it on the final sale (cash, because I had external financing through Lightstream), so it didn't reduce my sales tax, and it took nearly 2 months before they finally paid me the couple of thousand dollars I owed. So in addition to paying insurance for a car I didn't actually own, I also made my first $950 payment before I received my car. Still love the car, but it's really clear at this point that they're using all of their resources to get as many new cars sold as possible before the new year, and all of us poor people who are buying pre-owned are way down the totem pole.
Oh, and it's nice that they actually moved the car for you. When I bought back in August, they said it was "As Is, Where Is. If you want a car and it's not in your city, then it's up to you to go get it, or hire a company to pick it up and bring it to you, it's nothing to do with us at all."
@@bored2323 You obviously missed the part where he still loves the car, which is not actually poorly made and in fact has the best crash safety. Poor customer service has no bearing on the product. This is why people assume people like you work for big oil.
rick is the guy from watch dogs 2 you kno you have to stay trendy with your browsers or he get mad pffffft firefox is just fine nowadays. What else do you use rick ? Opera ? chrome ? pfffthahahaha
The guy in the phone call gave it away, no truck driver sounds like that!!! xD Looks like it was some younger kid just trying to find a poor excuse to make him wait longer.
Hey Rich, I've worked for Tesla for around a year and a half in the new cars sales department in Canada. I see this first hand with pre-owned vehicles..... If you notice at 2:56 in your vid, it says 70 point mechanical inspection. They don't provide a 360 point inspection as most other pre-owned vehicles have lol. In other words, if the car's exterior is damaged, they don't give a shit. Let's just say when 9% of staff got terminated; the whole re-marketing department was dissolved. This just shows what happened clearly contributes to your shitty car buying experience. And the truth of the matter...I know people that work in the delivery department and most of them are clueless and careless as to what's going on with customers vehicles. 95% of them do nothing all day except watch youtube videos and watch the TSLA stock fluctuate lol. I've contacted upper management but no one really cares about anything aside from the fact they can tell people they work for Tesla. Good luck with everything.
Rich, if your "new" car was never actually titled over to you, and you had no legal possession of it, then you also had/have no "insurable interest" in it, so your insurance company can't legally issue coverage for it (yet) and legally, the state probably requires them to adjust the policy period to match the actual delivery date. Or, to prorate your payments. Similar issues, state and federal, may bind the finance company. Don't be a victim, call your state insurance and finance regulators, Tesla needs a good slap in the face about some business practices.
I agree, the insurance agent/agency should not have allowed for you to be charged yet. The policy should be effective day of delivery! Period, end of story.
I got in a motorcycle accident one day before the automatic renewal. Because of injuries I called my insurance provider 2 months later and told them my bike was totaled. They promptly refunded my payments.
Kinda like how you're paying for the idea of owning Windows 10. You think you own a computer, but in reality you're just a Guinea pig for Micro&Soft. There's enough spying and data logging software hardwired in to that "OS" to make a tree letter agency employee wet their panties.
After dealing with Tesla myself, I'm sad to say I am not surprised at all by anything in this video. =/ Everyone I spoke to was extremely friendly but completely useless.
This is hilarious, I got my doze of LOLS for the week... the emails kinda remind me of those millions I have been trying to collect from my passed prince uncle in Nigeria... hmmm
I fell into the Tesla trap a few months ago... Bought the CPO p85 sight unseen (what?!) and rear motor fails 2 weeks later. After multiple heated discussions they offered to buy it back but I would forfeit the $6k in CA taxes and fees... Thanks? BTW, 2500 deposit is not refundable... What if you don't like what you see?! You can apply it to another CPO within 7 days (may have changed) Can you test drive it? No... I'm not sure what kind of operation they think they can sustain but it's utterly painful. I got T-Boned by a red light runner last week and now I get to experience Tesla Repair Hell. My conclusion: Putting my money into a Tesla has been one of the most expensive mistakes I've ever made. God help us... Good luck Rich...
just get a prius.......costs a lot less than a tesla and its a much better car.......n will last a lot longer n go many thousands of trouble free miles.......
@@giggleherz bjorn nyland on youtube has driven around 200k in his model X and very much has not had it available to drive the whole time. he's not had it for at least ~10% of the time he's owned it
Ed Silmon so the guy has 200,000 miles on his car and only had it 10% of the time? Ur saying he would’ve driven 2 million miles? He is in Europe. It would have taken a decade to drive that many miles. Hey everyone, we’ve got a moron here.
"Doug Garet Ed Silmon so the guy has 200,000 miles on his car and only had it 10% of the time? Ur saying he would’ve driven 2 million miles? He is in Europe. It would have taken a decade to drive that many miles. Hey everyone, we’ve got a moron here." Just quoting it before he deletes it to save face :D
@@3bt47 He can under "Breach of Contract" They entered into an agreement to provide a service\product within a certain amount of time. They have not met that obligation. Therefore there are in breach of the contract.
100% agree with you. After having a similar bad experience with buying and servicing my model s I want everyone I dealt with at Tesla Vancouver BC to be fired.
Here I sit on the fence trying to justify spending $79k (CAD) on a model 3. I’m also afraid the after sales service will get worst with the high delivery volumes Tesla is experiencing.
I think those representatives embodied the Tesla corporate mentality quite well. We have your money, now shut up and you can have our product when we feel like it.
@@antoinepageau8336 Whatever you do, make sure you test drive one if you haven't already. Also, try renting out a Tesla for a week or so to try out the Tesla life. If you are planning on spending 80K, a week of test ownership cost should be justified.
It's not in most states. Most dealers would have delivered the vehicle and sorted out the title and registration later. I used to be an auto dealer in California. We did it all the time, especially when the vehicle is financed. The banks are used to waiting a month or two for the cleared title. Meanwhile, the customer had been down the road since day one.
Nope, but it is illegal to hold a car that a customer has paid for(Most states give you 30-90 days to fix title issues). I guess that is the reason they didn't finish his paperwork.
Reminds me when my partner test drove a car she liked, i asked to test drive it as well even got them to drive to my house as our former car was totalled. (1-2 minutes away they didn't care). Yep great car i'll buy it. Then: We have none of these cars for sale, i'll buy the demo one, nope!!. But i can sell you this, "bait and switch any1 ?". Cancelled deal and bought 8km's away.
To be fair, assuming you only thought that after watching this video, you only have this one example to go by. This is not necessarily indicative of their customer service in general or as a whole. In order for you to draw that conclusion you'd have to have the customer support feedback from everyone who ever dealt with them, which you don't.
@CRH, remember the customer service guy's response to Rich's lugnut cover inquiry for Dolores? " what do you those for?". Yep, great customer service training.
Just file a CC dispute and move on. Insurance usually has to refund you going back 45 days if you tell them the car was never titled, give them a call, you shouldn't be paying insurance. Edit to add - don't be someone stuff just happens to. They can say it's non refundable as much as they like, that doesn't necessarily mean it is in every situation. You can fight them as much as they can fight you, except the deposit money is not much to them and a lot to you, so you should have more fight in you than they do. Suddenly non refundable doesn't mean quite as much if they are in breach, and if this isn't breach then the whole contract might be void as unconscionable. There are a dozen other possibilities. Don't be a victim, stick it to the man.
@Gabriel G You can dispute anything. That is why lawyers exist. The law on deposits varies greatly between states, and in some states is complex. That they call it an "order payment" won't necessarily help them. Do you also think you can't sue a dump truck operator that has debris fly from its bed and chips your windshield just because they painted on the back of it "not responsible for broken windshields"? I haven't looked at one in a long time to know if it still the case, but for years Carnival cruise lines left unenforceable language on their tickets about your rights to get your money back. The courts had already ruled on it, it was totally unenforceable, but they left it on there because they know most people would assume it is. Don't believe everything a business tells you.
@@JohnAndersonIV correct non refundable means jack shit if they do not fulfil there contract its only if you pull out for no reason that's it job done just what you said
Dispute CC payment if they don't offer a refund. Tesla should know there will be many other electric options from established car companies in 2019 and 2020 so they will not be so independent in the near future.
Yes but the videos he posts during this experience will offset some of the costs, or maybe all of the costs added to purchasing this way....I doubt he is losing money. Video will have a million views in a years time....
IMO 2 months for a used car that is not being refurbished is pretty bad. Perhaps they were to focused on new deliveries to maximize tax credits? But if so they should have made that clear.
I think it all comes back to how relatively new Tesla is to the game, plus the fact that about 95% of Tesla's/Elon's energy is focused on making them and other hurdles, so the actually buying experience hasn't received the kind of focus as you'd find at any established brand. Then add in that reselling used cars is even further down the list of priorities, you can at least understand, if not sympathize, with the fact that they aren't really that good at it yet. It's going to take a lot more time and experience and energy before their process is as smooth as that of the big boys, but then that's just the trade-off one has to expect at this stage of the game, imo.
@RavenPrecept "Teamed up with"??? Are you serious? Tesla doesn't use the standard dealership model precisely because they have to keep costs down - dealerships add up to 20% to the cost of a vehicle because every dealership has to borrow the money from the bank to pay for all the cars on the lot, plus interest for every day they sit unsold, plus commissions to the salesmen, plus the dealerships own markup, etc. PLUS Tesla's are not like ICE cars and so they do NOT want anyone but their people working on them, so that not in the realm of possibility. What's left is the sales of new vehicles, which Tesla is getting better at, but the used car market is fairly new, and the volume is fairly low, although growing, so it's just a matter of getting the kinks worked out, and as I said, I don't think it's getting the attention it needs considering Tesla had to devote ALL of their attention in the last couple of quarters just to keep the company alive and to meet production deadlines. I'm willing to bet that given another year or so that things will be much smoother, at least I hope so, because I've been thinking about going that route myself rather than paying the premium for a new Model 3, pero vamos a ver ;?)
Tesla did announce recently that they are teaming up with Manheim & Adesa KAR Auction Services for used Teslas. I'm sure other partnerships will pop up soon.
@@TeslaInventory Well car auctions are not dealerships - I can't see them partnering up with any chain of dealers largely because they're usually closely linked to the other big manufacturers. Plus again dealerships tend to have a certain sales model that is designed to squeeze every last dime they can out of their customers, and used car dealers are often the worst. I used to sell aftermarket parts to a lot of them on the main route from Pocatello ID, up to the Tri-Cities in WA, and out of the dozens of dealers I dealt with, only a couple were really decent guys who treated their customers right. Not to say there aren't good ones out there, just not the norm imo.
People who value privacy options that mean something, oh and people who want a browser that is actually running security protocols that are far in front of chrome and Internet E
Its shocking how bad their customer service is. I assumed any dealership if you're spending that much money with them itd just be common courtesy to do whatever to make sure the customer leaves happy.
You're acting as if Tesla actually cares what their customers think. No, it's such a privilege to buy a used Tesla that you should be honored to be Mr Musk's pool towel boy for a week before they deign to give you a car you've paid for that they don't actually own yet.
Some dealers may do it so you don't walk away but I think they have structured this deal to make it expensive to walk away. I think I heard something about a non refundable deposit you pay even before they show you the car.
@@flamaest I agree. WTF! *NONE* of how Tesla acted would be OK in any country. I think Rich should reply with something like "taking legal action", which will kickstart a process at Tesla's legal team so they don't get sued. Scumbags
@The Legend of Texas A Tesla isn't shitty it has luxury tech in normal and luxury class cars. its cheaper to drive, good range, and has more torque than than most luxury sports cars. wheres the shit? because i dont see it.
Lol.... your so right! BTW how the hell do people let Tesla get away with charging 2,500$ to buy and sell a car which is none refundable. What happens when the wonderful delivery drive shows up 3 days late and then leaves the car in a CVS parking lot.
Hey Rich: buying a new car is a total cluster as well. There's a ton of nice people on the phone, but no one has any authority or direction on how to deliver a car. Also, as part of the Q3 2018 rush, my vehicle came with a ton of defects -- which to date after 3 trips to the service center, arent resolved. The service center advisor has now also changed their tune -- he takes an approach of "Oh i own 2 tesla's myself -- whats your problem? You actually wanted a fully painted car? You want perfection? What is it exactly?" (yes, he actually said this) They take the car to these "authorized" body shops, only to have the car delivered back with clear signs of vehicle tailgating, and the bodywork is jammed back onto the car, breaking clips, warping polyurethane (yes... they actually did that) and with a ton of fitment issues. Add insult to injury, the service advisor is like, i dont remember who you are. It is now 93 days out, and my car has been at Tesla for over 30 days. Do you know of anyone who has gone through the lemon process? Want to help me lemon a Tesla? Let me know. Tesla has some total goons working at some of these centers.
fuzziebunnie going through the same exact thing. Got a brand new S 100D with a terrible amount of issues. Car has gone to service center 5 or 6 times now and has been pushed out twice for body work... Still has to go back to service to re-fix just about every issue they “fixed”. And due to poor work because their technicians clearly do not care, even more parts have been damaged from being pulled off and reinstalled improperly and need to be replaced. I have also been told several times the car does not qualify for a buy back.
@@ge7236 being told the car "does not qualify for buyback" by the dealer is meaningless. Which state do you live in? In general lemon law says 3-4 repair attempts for the same issue unresolved. Alternatly if they are resolving issues but it's a endless issues kind of lemon. 30+ days in the shop in a one year period is also a lemon. At that point if you wish to exercise your buyback rights you can contact a lemon law attorney. If it's a recurring issue problem and not a 30+ days problem you may be required to send them a certified letter with a final repair attempt offer where you give them one last chance to fix the problem. Known as the last chance warning. (this is often taken care of by your lawyer) if you've passed the 30 day mark and it's about the frequency of repairs basically and not the inability to do so, then you basically hit 30 days and get it bought back after a short lawsuit and settle.
Do you care to tell us all the details? My instinct is that you are one of those people that is extremely particular about things. Which isnt bad, but maybe a car that cant be repaired isnt for you?
Good news Rich, Laws vary by state. Insurance commission will not allow carriers to pay for coverage for an item you do not possess. Meaning when you take delivery, send the dated email to your carrier, they should by law retroactively changed the start of coverage date to actual date of delivery, and refund (or extend your payments to new coverage dates) You did not have to buy a new separate insurance policy for your Model X yet. Most insurance companies allow retroactive coverage for a few days within reason. All car dealships, even Tesla expect it. You just have to show you are currently covered with vehicle A, and they will sell you vehicle B. The expectation is within the next business day you declare and add your vehicle B to your existing policy, coverage to start from the day of delivery. Most major carriers will accept this procedurally.
Hey Rich. Had a similar experience with a demo car that I ordered. No pics, even though promised, delivery in a week, took over 45 days. Then the deliver guy called and said I am at the door with the car. Tesla people were very nice but as you say the system is broken/flawed for sure.
But at the end of the day, being nice doesn't matter when you are incompetent. No one there was willing to own the issue or follow up when they said or check to see if they thing they said was going to happen happened when they said. I'd trade "nice" for 'gets the thing done they said they'd get done when they said they would' any day.
Curtis B I agree. It was very frustrating not knowing what was going on. I do cut them some slack for being a new company but at the cost you would think things would be smooth. The good news is that any issue I have had with the car since has been fixed above and beyond. The car had a small water stain on the seat so they agreed to replace the seat. Hopefully in a few years they will get better and competition will force them to do so! Right now it Tesla feels like a successful kickstarter that is changing the world. The after sales team has been great though. Presale, well, we get to watch and experience them on UA-cam with Rich.
Rich, I just bought a new Model S and took delivery on Nov 16th. It was a showroom model from another state and had 2600 miles on it, but they took $11,900 off so why not. They delivered to the nearest service center (2 hours away) and said I had 72 hours to report any blemishes from delivery and they would fix free of charge. Turns out, the delivery truck driver didn't know how to load the car and scratched all four rims, gouged the side walls, and scratched the entire underside of the front bumper. I sent pics the next morning, then they went radio silent. Numerous calls to them, emailed everyone I had dealt with, no response. It appears that once they got your money, you are dead to them. I resorted to daily hate-mail to their executive branch and finally got a response on Dec 22nd. Still not fixed and I have to report to the gas station daily to fill my tire up with air. The car is amazing though. Their management admitted to me that they are overwhelmed with fulfilling deliveries and are understaffed. If only their quality control people (and I) would've inspected the car before delivery, they could save all this time and work on your Model X.
The problem is they outsource delivery trucks and if they damage the car it's an entire ordeal with the company to get compensation. Elon recently tweeted that they bought a delivery company out and were building their own fleet of trucks. So they're definitely working on it.
I've made so many website forms and having something that only works on Firefox is just stupid... even if other browsers don't support things in the same way I've never found that I just can't do something like this on any modern browser.
Firefox is one of the most compliant browsers in regards to web standards, however it's good practise to make sure your website runs on the most common browsers really.
firefox is great and these types of comment like "3 percent sais this and 12 percent sais that" are worse than begging for likes. have a nice day, love you guys/girls
well if you do looks at the top 10 browsers usually firefox is number 1 and even browsers like opera beat safari, safari usually isnt even on the list assuming thats what he is using.
@@Andrew-iq5wp so far we don't know if this car even exists, maybe there is no title. l don't know how he can be making insurance payments on a car that's not his. what tesla is doing here is borderline illegal. they can't do anything without that title, but for some reason they think the law doesn't apply to them. if rich doesn't get the title for that car then tesla could be in some serious trouble.
Bought a P85D this route and was never sent photos, took about 5 weeks with 3-4 weeks of radio silence. You need to learn the bend over and thank them because the car is so amazing. I sold it after 5 months and took a bath on it.
I was going to wax lyrical about nobody wanting to buy a house without seeing the actual product but then I remembered that lots of people buy off plan houses and decided to shut up. Sadly not before I had typed this out.
Rich you are incredibly patient and good humoured. How the hell you stay so calm? I would have thought that Elon knows of you and would be pretty in tune with your sense of humour . in light of all of that I would have thought that Tesla would have been keen on keeping you onside as you have a following and so are influential. Tesla....get your act together.
Noorquacker I mean, edge is faster than chrome. But then again so is internet explorer 6. Chrome eats up so much fucking ram. It’s insane, it uses almost half of my 16 gigs of ram.
Lics Norgi are you sure about that? even after they got a huge investment from a Chinese company that just wants your data and became a chromium based browser?
I had a very similar thing happen to me with my model 3 purchase. My delivery advisor was absolutely terrible with communication and it took them over 3 months just to figure out my paperwork! Also get this I had a trade in which made up around 85% of the cost of the model 3 and they have not picked up the trade in vehicle! Nearly 5 months later and they haven't taken the trade in vehicle even with me asking if they plan to LOL
This is absolutely disgusting. Tesla sold a car they don't have a title for, and won't be honest about their massive screw up throughout the purchase process? Make noise about this, Tesla should be held accountable. I echo an earlier response, absolutely abysmal. I'm curious how often this happens to those without a voice or audience. Class action?
Class action lawsuit isn't really something you ought to consider unless there seems to be a flagrant disregard to customer's experiences in multiple cases. This looks more like general incompetence on the part of several staff members at Tesla and a failure to perform follow through. There should be some specific employee who has responsibility here with supervisors who can pick up the slack if they fail to meet customer's expectations. It might be wise to contact a local prosecutor or possibly even the state attorney general's office for violating several consumer protection laws since they may have violated several terms of automotive contract law and lemon laws. You can get an opinion from a private attorney, but most people can get help from public prosecutors for situations like this in terms of simply asking if a law has been violated or not. Rich might even be able to get a full refund since the good or service promised was never actually performed or given. I've been able to get a "non refundable deposit" returned simply by invoking such lemon laws in the past myself.
@@GlanderBrondurg I'm definitely no lawyer, but I am curious as to the extent. For a company that does so much right in terms of tech, they sure can do so much wrong in other cases.
@Rich...similar story with my S P90D...had to literally BEG for photos and go through 4 different people..each one more incompetent than the last. Needed to escalate several times to get what was promised to me in writing, by email and text. Placed deposit March 13, got my car May 31st. No compensation was given to me to make up for all the BS. Love the car but had a better experience buying a $12,000 used Honda Accord. Good Luck!
I told them at the end, I've bought cars, sight unseen, off eBay, from a private party, and had less problems than I had with Tesla who's supposed to be making the car buying process better.
I think what ticks me off the most about all this is the lack of photos he had at first. Why should we trust Lord Elon that the USED car is good to go? No pictures on a new car? Okay fine... but that's absurd that you are coughing up over 2k for a car you've not seen once. I'm also hard pressed to let them off the hook for the missing title.. they should have had all their ducks in a row before listing the vehicle for sale.....
Before i go off in a ramble, i will forwarn. Elon is the modern day Thomas Edison. Actually elon takes to thomas edison and discredits teslas' work. Yet it is hillarious as he has a company that is named after the guy! Thomas edison mainly purchased patents cheap and built the products to be sold making millions. Even took others work to be branded as his own. Basically the same thing being done here in a way. Elon is a fucking crook and so good at it people defend his ass. The pure ignorance of people pisses me off.
The photo thing is hilariously awful. Buy-here-pay-here stores have 30+ photos of every wreck on their lots these days, automatically uploaded to Craigslist. Yet Tesla makes you ask for photos and can't track a VIN through their system? And they list a vehicle before _they_ even own it (have the title in hand)?
Dude, you can't buy an electric SUV anywhere else. That's the whole point of Tesla. That being said, some traditional car dealerships did get thousands of Teslas, which came off lease last year ... but nobody knows where they went exactly, because car dealers are ... yeah ...
@@Poxenium they're just around the corner and people like rich don't need to go to a dealership he could turn almost any car into an electric vehicle there's no law against it we just need the best parts possible and Tesla is holding us back, I plan to change that and don't need Tesla to give me anything I will take it.
@TheCamshafter Elons goal is to be a luxury car manufacturer he has enough money to manufacturer cheaper cars.. Just like Jeff Bezos genius they have tunnel vision and that's not good. One day at a time. My wife used to love that song
I've been using FireFox since the mid 2000's. It's the best browser out there still in 2019. I also have Google Chrome installed, but Firefox has better plugin support and is overall faster than the rest. I'm not sure why Rich is acting like Firefox is some obscure browser... Firefox is probably the #1 or #2 most used browser...
@@bio2020 ive been using firefox since i got my first PC and still use it (its what im using now) for the same reasons you mention, plus i got fed up of chrome over controlling things (like not allowing my kids to watch youtube for kids videos that arent on youtube kids, because theyre under 13!) and Microsoft edge, whilst better than internet explorer, uses BING and i HATE BING!!!! it gives me some of the oddest search results ever, at times!!!
bio2020 Firefox is actually the 4th most popular. Google chrome #1 with 59.69%; safari #2 with 13.85%; UC Browser (never even heard of this one) #3 with 7.03%; Firefox is #4 with 5.02%; Opera is #5 with 3.35%; and good ol’ internet explorer #6 with 3.01%. Google it, you’ll find that exact info. 😂😂
Same.. I've actualy never used other browser more than 1 install.. test a bit to see what it can do and unistall it.. even with crome.. It is good an all.. but is just not as good as Firefox is.. and that's because firefox do not try to make me buy anything like Crome does... pusshing those adds even with the addblock pluggin instaled on it. So Not thx google but i stay with what i know.. Google for SEARCH and firefox for Browsing. Cheers.
In terms of a used car and considering it is New York. The dealership probably took a title with a outside lienholder (not Tesla) so the lien is held until that check clears. Then you have from Bob to Mary to Rick with Tesla financial as the lienholder. So while I am not shocked it took this long, the real problem comes into play with state taxes. The vehicle purchase is for MA. I am clueless why they are attempting to charge NY taxes. Sounds like a rookie dealership crew with Tesla corporate and the DMV having checked out for Christmas. Pretty much a perfect storm. The only other theory is that the vehicle was sold on consignment from the dealership.
@@zeruulln Idunno what your talking about. I've bought nearly a dozen new vehicles from a dealership over the last 20 years or so, and every single one of them was available to test drive on the lot before i bought it.
@@zeruulln: What the hell are you talking about? I've been buying cars for 40 years, and I bought them all off the lot AFTER I took a test drive. Why post complete nonsense?
@@zeruulln: Ever hear of an Odometer? You can verify that a car only has a handful of miles. You can verify it's clean, still has the plastic on the seats, etc. I agree you don't want to buy a brand new car some lead-foot has been abusing for 20 miles or something. But you can use your brain.
I agree 100% the system is broken. One miscommunication is forgivable. The amount you have had (I lost count) is just outrageous. They gotta get you your vehicle, man!
Truth be told, if you are able to get any of the money you've shelled out for this mythical Model X back in your pocket, I would back out and buy an I-Pace like you mentioned. The whole thing is just ridiculous, and for all of the great things Tesla is doing, it seems like they're working hard to balance it out with missteps, both large scale and small.
Tesla is working on a flawed marketing plan. They still think they own the market for fully electric, mass produced vehicles. They do not and given another 12-18 months, they'll have to start competing fairly heavily with some long established manufacturers, who have seen Tesla's strong and weak points and will destroy them.
I use Firefox! It's fast, stable, and doesn't hog system resources like Chrome does. Plus, I feel more secure using a browser made by a nonprofit rather than a company that makes most of their revenue from selling their users' personal information...
@@Alexandr_Silver Maybe Chrome has gotten better in the last 2 years, but I doubt it. I used Chrome for 7 years, and it just got worse and worse. And with you implying that Firefox works on older PCs, isn't that a good thing? I imagine if I used Chrome on my other computer, an old Macbook, I wouldn't have any RAM left over to do any other work...
"Fast". Firefox may use less memory, but it's still slower than Chrome in most tasks. Also they're usually far behind Chrome on implementing new features. I mean they still haven't added proper support for progressive web apps (which chromium based browsers have had for years), nor made a version of web bluetooth (which chromium browsers have had for over a year).
@@shawnmiranda Nah, I'm good. :) However I used to have several browsers. They're like tools. Each one for a specific job. Most people just browse without pushing heavy with the apps. Anyways, you get my point, I'm out :)
@@Alexandr_Silver What does using firefox have anything to do with having a potato PC? I have a decent gaming PC and I use firefox. It's easily one of the best browsers available. It's fast, and stable, just like a browser should be.
It’s a 10 year old company, things are going to be a mess for a bit with this sort of thing unfortunately. My Model 3 purchase was super smooth and easy. 1.5 weeks and it was ready for delivery. No issues, perfect and easy to get it at my local dealer. Took 30 minutes. Sounds like buying a used car from Tesla isn’t a good idea just yet, but a new car purchase is easy. Maybe things are better now in spring 2019. Also, my insurance for my Model 3, which costs about as much as my previous Audi A4, is only $15 more per 6 month premium. Insurance is not an issue in my case at all.
This is incredible. I had thought about buying a pre-own from Tesla. But my patience is but a fraction of yours, and I do not tolerate well poor service.
Justin Seara sad to say probably not. I would expect a pre-owned to be available to me within a week, two at most. A new car within the week. Paying for a privilege to wait and wait, be misinformed, have piss poor service. Yep not for me.
ronald4life1 agree, but then Tesla isn’t exactly custom. I get the whole production line issues, totally understand that, as well as building demand. But for say a Model X, you shouldn’t wait more than a couple of days.
PART TWO ua-cam.com/video/AgMTx_xFezM/v-deo.html
Surely Elon Musk is using your money and bought some "legal" drugs and maybe bought some hookers etc. Typical corporation business.
Its because your black
rich kids....
Tesla has actually managed to make dealerships look good.
Though to be fair w/the Benz friend and their dealer... Luxury brands treat you right - at least the real ones.
Rich Rebuilds it’s been fucking 22 months since my dad put 1000 bucks on his Tesla model 3
Rich you’re the man! You actually want Tesla to be the best they can be and for consumers to WIN! Thanks for bringing attention to these issues.
Thank you for this video because no one would believe me when I told them about my two month experience trying to buy a CPO Tesla. I traded my car in with them gave them a check and took a Uber home with nothing but a temp tag and a free key chain for my trouble. No one had any answers as to when I would get my car or where exactly it was located. When the car finally arrived my delivery driver called me and said he was tired of driving my car around and I needed to get it off of his truck!!! Mind you I had no damn idea that the car had even arrived in my state, when the car rolled off the truck it was dirty and only had 39miles of charge on it and I was 35 miles away from a super charging station. This was in September and still today I have not heard from anyone about my concerns about the process. So welcome to the COP CLUB RICH! I am giving you the short story not even touching on my interactions with my sales advisors.
Note to self: Dont buy a used CPO Tesla...
@@JayDKB Don't buy a Tesla.
@@Xanthopteryx lol I'm getting one eventually after all the bugs worked out
@@Xanthopteryx At least, don't ever buy FROM Tesla.
What cracked me up was the voiceover of the emails 😂
yeah, good part ))
@Chris Does Tesla employ teenagers? Yes.
*_thank_*
When you dont make your payments and your tesla drives its self back to the dealership
Model S owner here... I can confirm Tesla customer service is garbage. Also I can't believe you said everyone you dealt with did a good job. The litteraly ignored you question multiple times and lied/schedule things without letting you know. (this is actually very reflective of my buying/getting things repaired under warranty experience)
This has more to do with the incompetence that the individuals employees you dealt with at Tesla, and not the entire Tesla customer service as a whole. There are bound to be good and bad eggs in a basket, given there are so many employees, but it can't be helped, since you can't expect everyone who works at Tesla to share the same positive work ethics.
@@weakpig So you are saying that it was just unlucky that the SEVERAL people he dealt with all had the same attitudes.? Or that everyone he has dealt with previously was similar?
Fanboy alert.
@@weakpig Not true, proper training in customer service and having appropriate procedures in place is definitely Tesla's responsibility. They may know how to make cars, but they have a lot to learn about running a car sales business.
Certain companies just have a corporate arrogance that filters down to their employees. Look for videos of Apple Store repair estimates.
Yeah. Anyone who doesn't answer an email is incompetent. You at least answer and say, "I don't know, but I will find out and get back to you."
This sound so much like my experience with Tesla. But, it didn't stop after getting the car. I was one of those people who paid for the car outright using a cashiers check. The westchester service center misplaced the check and never deposited it. This led to a long chain of additional screw ups on Tesla's part. First, they accused me of not paying for the car. I was smart and took pictures of the paperwork plus the check when I picked it up. Plus had the check stub. This caused the pay center to stumble and then back track. Ended with them telling me they would look into it and get back to me.
Next I got a letter from my insurance agent telling me that the DMV had no record of my car and if I didn't provide some kind of documentation from the DMV with proof that the car was registered, they would cancel my insurance. I had nothing except the plates on my car and the temp registration which was getting close to expiring.
I waited a week, the pay center never got back to me. So I called them up and got a new person to look into it with the added incentive that my temp registration was going to expire. I did get some new information that the sales rep at the service center was looking into it.
Few days later go by. No word from Tesla. So I had my lawyer call the pay center. Shockingly things started to happen. First, They had my records at the service center mixed up with another person who picked up the same day. Second, when they found my paperwork, my check was still there. They then cashed it the next day.
So next was the issue of the DMV as I was 3 days away from expiring and still had no paperwork. The pay center doesn't do registration. Enter the lawyer again. She managed to get someone at the Customer Service Center to get the NYS DMV to next day registration paperwork (shocking) plus promise some kind of compensation...Which never happened.
BTW: I have decided to marry the lawyer.
Thanks, I really enjoyed reading your story of experiences.
It's like their all signing that song "money money money, Lots of money, It's a rich mans game" to themselves in their heads instead of focusing on their work.
good call on the marry part ... half the fees in case of divorce :P but yeah ... what word have we come to that you have to mention "lawyer" to get things done properly.
So what do the rest of us do who don't have personal lawyer/ have never worked with a lawyer before? (Lawyers are expensive)
Daaaamn. If the seller screws up so much that you don't get title to the vehicle, then you legally don't own it.
I would have told them to return the check and everything you paid, and to take their car back. If they can't sell a car competently, then they are not worth dealing with. It doesn't matter if you love Tesla - they haven't actually sold it. They just let you borrow it for a while. You even paid them by cashier's check - which means they technically have received the payment, they just haven't collected it yet.
Great! Send pictures of the lawyer ... Thanks loads!
Rich,
Contact your insurance company and request a refund. They shouldn’t be charging you until your effective date of delivery if and when that date ever occurs. Also for a vehicle to take this long is totally unacceptable given your good faith deposit of $2,500. Hold it take out you flute/recorder. Maybe they see how much you like to rebuild salvaged Teslas that they are building you a special one from salvaged vehicles they are still looking for parts. Better yet maybe they are studying you videos to see if they can do it as well as you. In any case good luck my friend. Hope these Tesla issues are resolved soon.
yo chill, they need to send all cars to space first before selling
Bruh. Underated.
Sounds to me like they may have taken your Tesla up in Space?
Well it wasnt called space X by mistake 😂😂😂
I love this one :-)
Bruh
yes thats it its being mailed to you!!
u got that all wrong ....delivery from Mars just takes a long time
You should've got your car. I think tesla should cover you 2 months of insurance
I'm sure they would gladly cover two months of insurance after they stick you with some $10,000 fee.
Maybe if it was a Real company not a Scamming Company
and fix the curb rash
Tesla is behaving like VW Group or Honda at their worst.
VW Group will not sell parts for my Quattro, but the parts are still available from them in the EU.
Honda changed the block design slightly on the Civic I used to own, a few months into production.
And when the car was 7 years old, no more water pumps were available for the early block design.
Yes, Honda was basically saying FY to everyone who owned the early block as there were no aftermarket water pumps...
tesla can't cover themselves. they piss money away faster than they make it.
Yeah but at least you didn't go to the STEALERSHIP amirite fellas
Tavarish Damn your comment got buried
Hey Tavarish, sell him your burnt Ferrari, he'll still have a better experience, lol
@Tavarish I hate dealers and they hate me. Probably because I can go through their used car lot and point out quick bondo and spray can touch ups, rusty brake lines, odd panel gaps, or I just pull out my bluetooth scan tool and they tell me I'd be better off somewhere else. Private sale, cash only please.
laaaaaaaaaaaaaaaaaaaaaame
Lol you're the warranty
Dude... Tesla bent you over backwards without any Vaseline... Lol🤣😭🤣😭🤣😫😫😫
Lol this cracked me up 😂😂
If you cancel I've got a really nice Lincoln SUV I'll sell you. Like new, only minor electrical issues.
Samcrac LOL SAMCRAC!!!! I see what you’re doing. Making it someone else’s issue. I see. The Lincoln has more issues than meets the eye. If I were you I’d change the entire wiring harness.
How much are you selling it for?
Hahahaha! Fantastic!
Just take it to Car Max and happily accept whatever they offer you. Chalk up the financial loss as a lesson that you should have listened when advised "Do NOT buy a Lemon!"
@@jonsmith1259 Does Car Max even accept ripe lemons?
How the hell do you list a car for sale that you don't have a title for? Sounds borderline fraudulent.
it is fraud , and against the law , he needs a lawyer , he could in the end own that car for $0
JesdaG true!
Easy, I just went through this months ago with the audi S8. Basically the dealer buys the car on finance, and the financing institution keeps the title until the dealer pays them. At least thats what happen on expensive used cars here.
@@Nordic_Mechanic Not only for expensive/new cars. German here, bought a 15K VW Phaeton two months ago, the dealer only sent the title a few days after I paid and picked up the car since the insurance needed to send the title to him first. Most fraud-like purchase ever.
@@oelverlust8250 you bought a 15k phaeton ? Are you insane ? Be im ernst du brauchst doch mindestens 15k um den am laufen zu halten ?
Hey Rich, being an insurance agent, let your agent know you haven’t received your car yet and they’ll either credit or refund your payments. So STOP PAYING as you don’t own it yet! As always love your videos!
Was thinking the same😊😊
I suggested he call the MA Insurance Commissioner's Office and have the staff do it for him. I used to live in MA, a lot of processes are screwed up, but paying for insurance for a car you haven't even signed the title on yet? Wrong.
Don't buy insurance for a car that you do not actually own yet. The Eager Beaver created his own problem there.
I know when I bought my Tesla they ask for proof of insurance on it. The MA insurance commission is just going to tell you to contact your agent. It’s a simple process when Rich contacts them, he may have to show that he hasn’t taken delivery yet.
When I bought my Tesla, I simply supplied my existing auto insurance for my Prius. What they need to see that the driver has Bodily Injury Liability Coverage and Property Damage Liability Coverage to be legal in most states. Coverage for damage to the car is the owner's concern.
Scotty Kilmer is laughing at you while driving his 250,000 mile Toyota Celica.
Wth is a Toyota cilicia?
@@tombie8763 You know, cilia, those little hairs in your nose that move the snot around...............
dont scotty laugh at anybody driving anything but a 94 cilicia
@@ItzDrPlow I haven't seen a Celica in 10 years, they rusted away pretty fast were I live.
He ain’t driving it now 😂
i've tweeted this video to elon directly, and I urge you all to do the same
Think *every* viewer should tweet this link to Elon, he may then actually watch it.
Done. lol
@Ordinary Chad as a tesla fan i am not even mad you said this since at least you will be going to another ev lol lol
Please let us know if you get any further response!
Elon the scammer isn’t allowed on his Twitter account Remember? 🤣🤣🤣
Lol. You have angered the Firefox community. Hope your delivery driver isnt one.
LOL. Let's ask Tesla to put Firefox in as Rich's web browser.
All 25 of you
@@jeffsadowski Yeah it's stupid that this stuff still happens. HTML is HTML. No one should be making any browser specific websites at all. Sadly so many out there are being made chrome specific for some dumb reason. Chrome today is exactly like Internet Explorer 15 years ago. They should work the same on chrome, firefox, edge, hell even internet explorer. Anyone who isn't making universal websites just simply sucks at making them.
Firefox Quantum is kicking Chrome's butt. I use Firefox every day.
@@scythelord Sadly, once Edge starts using Blink, Chrome pretty much takes it all leaving Firefox the primary alternative out there.
Might want to contact MA Attorney General. This might be a violation of some consumer protection laws. I am not a lawyer. You'd be surprised how fast people can get their butts in gear when they get a call from the AG. Tesla will likely not care at all.
Adam Payne with the way certain states and “C O M P L E T E L Y N O T C O M P E T I T O R S” etc have given Tesla trouble previously I’d be very surprised if basically the AGs former college room mate who they play golf every weekend with doesn’t mention this situation.
Adam Payne lol
On the flip side maybe >300 direct real time reports to every agency with a relevant mission set in front of >1000 people somehow can’t get their ass in gear even if Tesla admitted to selling only stolen cars (after providing documentation of that of course) and defrauding people of significantly more money even if it’s costing people hundreds of billions and lives. American legal system at work these days.
They could purposely slow walk this so that he had to reapply for financing and interest rates went up since then.
Adam Payne if this hit the news It would be so funny this video would cause so much
"They've all been very friendly and helpful"
No. They may have been friendly, but nothing close to helpful or your problem would have been solved. Don't accept mediocrity as acceptable.
they‘ve not been friendly either. Consistently lying about the status of his used vehicle is not friendly.
@@iamwritingrightnow8217 Exactly, they've been fake friendly
Rules of buying a used car:
1. Don't buy sight unseen
2. Always test drive
3. Demand demonstration of title prior to negotiation or payment
4. Never a agree to non-refundable payment
5. Clear timeline of delivery and payment withheld until delivery.
And you sure as hell don't insure other people's property. Insurance companies don't allow this. Did they misunderstand something?
It was an entertaining video. You seem like a smart guy. I can only assume that you broke every rule as a warning to others. Was that your point?
Everyone of your 5 points is dead on. These “what you should not do” videos, should not be made they can confuse may other people out there that do not understand the car buying process. You know the people that believe that the person selling them anything is a good honest person with a soul, just trying to make some money. Hahahahaha
I have a question regarding insuring a car which is not even in your posession. I don't understand the system in the United States. I live in germany and buying a car works the following way:
1. You buy the car. Now it's yours.
2. You search for the best insurance company for this car online.
3. You get an online ID for your insurance to verify you have an insurance.
4. With this ID you can get plates from your cities' "DMV".
5. Pay the DMV, get new papers. Get your plates. Screw them on, drive away with your car.
I was wondering about the insurance as well. Maybe it varies in other states, but I know in CA I can't get insurance for a vehicle that has a title with someone else's name on it...
@@NiclasPotsufusutsu in the UK you can't get insurance on a car from a dealer to start before the day you want to drive it but wait insurance is a licence to get has much money for nothing has they can of course they will take your money
Tesla's used car system
1. Give us money
2. Give proof that you can give us more money
3...
4...
5?
...
13: hey we got the money!
This happened to my husband and I... literally the same exact scenario. Funny thing is - we had to fly to Chicago (from Kansas City) to pick up our used Model S. When we got there, they told us that the car wasn't ready (and wouldn't be until the next Monday). I lost my shit (after the horrible service we received up until that point) - and they actually figured out a way to procure the vehicle for delivery that day. That being said - we're on our second temp tag because they can't seem to find the title. So. That's fun. Love the car though!
Wtf is that garbage... when you take a car in trade don't finalize the deal until you have the title. Sounds like a great way to scam Tesla. According to superspeeders Rob he got burned on a deal because someone sold a car he technically owned. Since the owner bought in good faith they now legally owned it. So as long as you have the title you can sell it. Obviously illegal and Tesla can come after you but the new owner would legally own it. There is a ton of ways you can make this scam work.
So sorry to hear that! I hope things get better soon!
Confirmed: Rich works for Internet Explorer
Or Opera :D
Netscape
Excuse me, it's called 'Microsoft Edge' now.
_sigh_
I own heavy stock in Netscape Navigator
@@RichRebuilds I always knew you were a shill! Lol
What did you do with my Tesla Elon!
he's sent it to space.
he can pick up the car in ejection orbit from mars in about...3 months...and the isurance does not pay for damage caused by interstellar travelling XD
He only sends roadster to space
I bought a Model S about 5 months ago, and had nearly the exact same experience, nearly word for word with an article I wrote and submitted to a couple of the electric car blogs. I'll bet they kick themselves when they see how many views this generates. And no, don't hold your breath for them to 'make things right'. I had 2 different people swear to make it up to me, and not only did they NOT make it up to me, but they took my trade in, DIDN'T credit me for it on the final sale (cash, because I had external financing through Lightstream), so it didn't reduce my sales tax, and it took nearly 2 months before they finally paid me the couple of thousand dollars I owed.
So in addition to paying insurance for a car I didn't actually own, I also made my first $950 payment before I received my car. Still love the car, but it's really clear at this point that they're using all of their resources to get as many new cars sold as possible before the new year, and all of us poor people who are buying pre-owned are way down the totem pole.
Oh, and it's nice that they actually moved the car for you. When I bought back in August, they said it was "As Is, Where Is. If you want a car and it's not in your city, then it's up to you to go get it, or hire a company to pick it up and bring it to you, it's nothing to do with us at all."
Richter12x2 as a seemingly smart person , why would you deal with this for a poorly made product ?
"us poor people who are buying pre-owned" You sir, are not poor, just stupid. When you loos everithing and really become poor you will understand.
54 days to get my used Model S.
@@bored2323 You obviously missed the part where he still loves the car, which is not actually poorly made and in fact has the best crash safety. Poor customer service has no bearing on the product. This is why people assume people like you work for big oil.
I'd get a lawyer tbh. This is absolutely ridiculous and unacceptable.
Tim T and get robbed again?
@@lifehackertips Get robbed by the lawyer?
Tim T that’s what lawyers do, rob clients
@@lifehackertips Yeah, sure. That's literally in the job description. I totally forgot.
Tim T no, but it is what they do
Watching this on Firefox... Works!
Watching this on even cooler browser (literally) called Waterfox.
Water is definitely cooler than Fire.
@@youwutmate757 Watching this on ArcticFox. More yiff than Water and Fire.
@@12x2richter try pale moon for the ultimate hipster "none of these things work" experience
Well usually FireFox it does Works better than other crappy engine search for internet..
rick is the guy from watch dogs 2 you kno
you have to stay trendy with your browsers or he get mad
pffffft firefox is just fine nowadays. What else do you use rick ? Opera ? chrome ? pfffthahahaha
sounds like you bought a car from a scam website pretending to be tesla?
Greatest scam of all time lmao
yeah it really did sound like a scam
The guy in the phone call gave it away, no truck driver sounds like that!!! xD
Looks like it was some younger kid just trying to find a poor excuse to make him wait longer.
@Pun Jab I then why do so many people have proper teslas my man? And why do so many people support elon musk?
Hey Rich, I've worked for Tesla for around a year and a half in the new cars sales department in Canada. I see this first hand with pre-owned vehicles..... If you notice at 2:56 in your vid, it says 70 point mechanical inspection. They don't provide a 360 point inspection as most other pre-owned vehicles have lol. In other words, if the car's exterior is damaged, they don't give a shit. Let's just say when 9% of staff got terminated; the whole re-marketing department was dissolved. This just shows what happened clearly contributes to your shitty car buying experience. And the truth of the matter...I know people that work in the delivery department and most of them are clueless and careless as to what's going on with customers vehicles. 95% of them do nothing all day except watch youtube videos and watch the TSLA stock fluctuate lol. I've contacted upper management but no one really cares about anything aside from the fact they can tell people they work for Tesla. Good luck with everything.
where can i apply for this job
@@don.3s Same. Any openings in the Northeast?
Ouch...
Well, I'm not buying an 'iCar' from this guy anymore.
Your order has been received.
First however, I have to rewatch the entire 7 seasons of Game of thrones.
We thank you for ur patience!
KIND REDARDS!!!!
Rich, if your "new" car was never actually titled over to you, and you had no legal possession of it, then you also had/have no "insurable interest" in it, so your insurance company can't legally issue coverage for it (yet) and legally, the state probably requires them to adjust the policy period to match the actual delivery date. Or, to prorate your payments.
Similar issues, state and federal, may bind the finance company. Don't be a victim, call your state insurance and finance regulators, Tesla needs a good slap in the face about some business practices.
I agree, the insurance agent/agency should not have allowed for you to be charged yet. The policy should be effective day of delivery! Period, end of story.
I got in a motorcycle accident one day before the automatic renewal. Because of injuries I called my insurance provider 2 months later and told them my bike was totaled. They promptly refunded my payments.
You are paying for the idea of owning a Tesla.
Blakhawk1703 Ha! Best comment yet
Wait...you think they have started using the Elio motors business model?
Kinda like how you're paying for the idea of owning Windows 10. You think you own a computer, but in reality you're just a Guinea pig for Micro&Soft. There's enough spying and data logging software hardwired in to that "OS" to make a tree letter agency employee wet their panties.
Tesla is the LaCroix of cars.
These dreams dont come cheap :(
That car is history.
It's probably in Brazil by now.
or in someones bed
Cancel this and get a Lambo Truck
why not?
MAKE A USPS MAIL TRUCK ELECTRIC
Sam will crac the case for you Rich!
It's basically the same price
Or Thanos Car
"Correct unfortunately delivery is not an option anymore. THANK YOU!!!!!" Bruh the way she yelled 😂😂😂
and DELIVERY means giving you the car at all !! getting the car is no longer an option???
but did she actually yell tho? lmao
@@meowzers1721 eeeeeeeeeyes :-|(+_+)
It's lovely that they can do that after you pay the $2500 non-refundable fee for the car you've never seen.
After dealing with Tesla myself, I'm sad to say I am not surprised at all by anything in this video. =/ Everyone I spoke to was extremely friendly but completely useless.
@William Van Dusen is it also expencive?
"WARM REGARDS" "THANK YOU!!" - Laughed so hard at this. Love your comedy man
Same. I damn near cried. 🤣
This was hilarious!!! :)
Your name is flagged on the system! "Look he's actually buying one from us! We'll teach him a lesson or two!"
Exactly. They want to be as much of a thorn in your side as you are to them. 🤣🤣🤣🤔🤨
Yeah but knowing he has a following and will definitely post the whole process why screw it up so bad?
blacklisted?!
Don't be paranoid, they treat all their customers like shit.
@@mrdanforth3744 💨💨savage
This is hilarious, I got my doze of LOLS for the week... the emails kinda remind me of those millions I have been trying to collect from my passed prince uncle in Nigeria... hmmm
you too ? that darn Nigerian prince's heritage ain't moving ...
Lmao
Recently, I came into....
FixItNick q
I fell into the Tesla trap a few months ago...
Bought the CPO p85 sight unseen (what?!) and rear motor fails 2 weeks later. After multiple heated discussions they offered to buy it back but I would forfeit the $6k in CA taxes and fees... Thanks?
BTW, 2500 deposit is not refundable... What if you don't like what you see?! You can apply it to another CPO within 7 days (may have changed)
Can you test drive it? No...
I'm not sure what kind of operation they think they can sustain but it's utterly painful.
I got T-Boned by a red light runner last week and now I get to experience Tesla Repair Hell.
My conclusion: Putting my money into a Tesla has been one of the most expensive mistakes I've ever made.
God help us...
Good luck Rich...
just get a prius.......costs a lot less than a tesla and its a much
better car.......n will last a lot longer n go many thousands of
trouble free miles.......
@@giggleherz bjorn nyland on youtube has driven around 200k in his model X and very much has not had it available to drive the whole time. he's not had it for at least ~10% of the time he's owned it
Ed Silmon so the guy has 200,000 miles on his car and only had it 10% of the time? Ur saying he would’ve driven 2 million miles? He is in Europe. It would have taken a decade to drive that many miles. Hey everyone, we’ve got a moron here.
Doug Garet might want to re-read that comment you replied to.
"Doug Garet
Ed Silmon so the guy has 200,000 miles on his car and only had it 10% of the time? Ur saying he would’ve driven 2 million miles? He is in Europe. It would have taken a decade to drive that many miles. Hey everyone, we’ve got a moron here."
Just quoting it before he deletes it to save face :D
Cancel and sue for your “non refundable” deposit back...
3:36 he cant
@@3bt47 He can under "Breach of Contract" They entered into an agreement to provide a service\product within a certain amount of time. They have not met that obligation. Therefore there are in breach of the contract.
No Rich. You absolutely SHOULD blame every "representatives" that you talked to. And you should definitely blame Tesla.
100% agree with you. After having a similar bad experience with buying and servicing my model s I want everyone I dealt with at Tesla Vancouver BC to be fired.
Here I sit on the fence trying to justify spending $79k (CAD) on a model 3. I’m also afraid the after sales service will get worst with the high delivery volumes Tesla is experiencing.
He's being sarcastic, at least with the not blaming Tesla part.
I think those representatives embodied the Tesla corporate mentality quite well. We have your money, now shut up and you can have our product when we feel like it.
@@antoinepageau8336 Whatever you do, make sure you test drive one if you haven't already. Also, try renting out a Tesla for a week or so to try out the Tesla life. If you are planning on spending 80K, a week of test ownership cost should be justified.
Isn't it illegal to sell a car to which you don't have a title? Tesla... tsk tsk tsk
Benoit Tellier exactly!!
It's not in most states. Most dealers would have delivered the vehicle and sorted out the title and registration later. I used to be an auto dealer in California. We did it all the time, especially when the vehicle is financed. The banks are used to waiting a month or two for the cleared title. Meanwhile, the customer had been down the road since day one.
Not if you're a dealer who has secured total ownership interest in the car, but you have yet to be furnished with a hard-copy of the title.
I don’t know how they can even advertise a car for sale for which they do not have the title.
Nope, but it is illegal to hold a car that a customer has paid for(Most states give you 30-90 days to fix title issues). I guess that is the reason they didn't finish his paperwork.
Elon knows you and decided: No model x for Rich! LOL
There still busy installing the additional cameras for ummm "research and development purposes".
elon seems like he would be that petty too
No soup for you!
“WHO USES FIREFOX”
*works
This is absolutely abysmal customer service. They are only playing at being a car company.
Reminds me when my partner test drove a car she liked, i asked to test drive it as well even got them to drive to my house as our former car was totalled. (1-2 minutes away they didn't care). Yep great car i'll buy it. Then: We have none of these cars for sale, i'll buy the demo one, nope!!. But i can sell you this, "bait and switch any1 ?". Cancelled deal and bought 8km's away.
Sadly, as a Tesla owner and fan of their products have to agree with my overall dealings!
To be fair, assuming you only thought that after watching this video, you only have this one example to go by. This is not necessarily indicative of their customer service in general or as a whole. In order for you to draw that conclusion you'd have to have the customer support feedback from everyone who ever dealt with them, which you don't.
@@CriticalRoleHighlights no its random sample. perfectly valid for QA purposes.
@CRH, remember the customer service guy's response to Rich's lugnut cover inquiry for Dolores? " what do you those for?". Yep, great customer service training.
Just file a CC dispute and move on. Insurance usually has to refund you going back 45 days if you tell them the car was never titled, give them a call, you shouldn't be paying insurance.
Edit to add - don't be someone stuff just happens to. They can say it's non refundable as much as they like, that doesn't necessarily mean it is in every situation. You can fight them as much as they can fight you, except the deposit money is not much to them and a lot to you, so you should have more fight in you than they do. Suddenly non refundable doesn't mean quite as much if they are in breach, and if this isn't breach then the whole contract might be void as unconscionable. There are a dozen other possibilities. Don't be a victim, stick it to the man.
@Gabriel G Did you not read? If Tesla is in breach of contract, "Non-refundable" doesn't mean Jack shit.
@Gabriel G You can dispute anything. That is why lawyers exist. The law on deposits varies greatly between states, and in some states is complex. That they call it an "order payment" won't necessarily help them. Do you also think you can't sue a dump truck operator that has debris fly from its bed and chips your windshield just because they painted on the back of it "not responsible for broken windshields"? I haven't looked at one in a long time to know if it still the case, but for years Carnival cruise lines left unenforceable language on their tickets about your rights to get your money back. The courts had already ruled on it, it was totally unenforceable, but they left it on there because they know most people would assume it is. Don't believe everything a business tells you.
@@JohnAndersonIV correct non refundable means jack shit if they do not fulfil there contract its only if you pull out for no reason that's it job done just what you said
Dispute CC payment if they don't offer a refund. Tesla should know there will be many other electric options from established car companies in 2019 and 2020 so they will not be so independent in the near future.
Yes but the videos he posts during this experience will offset some of the costs, or maybe all of the costs added to purchasing this way....I doubt he is losing money. Video will have a million views in a years time....
IMO 2 months for a used car that is not being refurbished is pretty bad. Perhaps they were to focused on new deliveries to maximize tax credits? But if so they should have made that clear.
@RavenPrecept They list a VIN with the used cars - I doubt they just pull VINs out of thin air for CPO cars.
I think it all comes back to how relatively new Tesla is to the game, plus the fact that about 95% of Tesla's/Elon's energy is focused on making them and other hurdles, so the actually buying experience hasn't received the kind of focus as you'd find at any established brand.
Then add in that reselling used cars is even further down the list of priorities, you can at least understand, if not sympathize, with the fact that they aren't really that good at it yet. It's going to take a lot more time and experience and energy before their process is as smooth as that of the big boys, but then that's just the trade-off one has to expect at this stage of the game, imo.
@RavenPrecept "Teamed up with"??? Are you serious? Tesla doesn't use the standard dealership model precisely because they have to keep costs down - dealerships add up to 20% to the cost of a vehicle because every dealership has to borrow the money from the bank to pay for all the cars on the lot, plus interest for every day they sit unsold, plus commissions to the salesmen, plus the dealerships own markup, etc.
PLUS Tesla's are not like ICE cars and so they do NOT want anyone but their people working on them, so that not in the realm of possibility. What's left is the sales of new vehicles, which Tesla is getting better at, but the used car market is fairly new, and the volume is fairly low, although growing, so it's just a matter of getting the kinks worked out, and as I said, I don't think it's getting the attention it needs considering Tesla had to devote ALL of their attention in the last couple of quarters just to keep the company alive and to meet production deadlines.
I'm willing to bet that given another year or so that things will be much smoother, at least I hope so, because I've been thinking about going that route myself rather than paying the premium for a new Model 3, pero vamos a ver ;?)
Tesla did announce recently that they are teaming up with Manheim & Adesa KAR Auction Services for used Teslas. I'm sure other partnerships will pop up soon.
@@TeslaInventory Well car auctions are not dealerships - I can't see them partnering up with any chain of dealers largely because they're usually closely linked to the other big manufacturers. Plus again dealerships tend to have a certain sales model that is designed to squeeze every last dime they can out of their customers, and used car dealers are often the worst.
I used to sell aftermarket parts to a lot of them on the main route from Pocatello ID, up to the Tri-Cities in WA, and out of the dozens of dealers I dealt with, only a couple were really decent guys who treated their customers right. Not to say there aren't good ones out there, just not the norm imo.
"Who uses Firefox" People who don't want their browser using 1.5GB of ram in the background
People who use Firefox adds 10 minutes to there day
Who doesn't have more than 2gb of ram? -_-
@@Axodus Almost me, I have 4 gb.
@@aayuskeshri109 don't forget the graphic card
download it for free 😐
People who value privacy options that mean something, oh and people who want a browser that is actually running security protocols that are far in front of chrome and Internet E
*WARM REGARDS*
THANK YOU!!! :DDDD
THANK
@@LightningSe7en ᴛʜᴀɴᴋ ʏᴏᴜ
At this point, the least they could do is throw on some new wheels.
Its shocking how bad their customer service is. I assumed any dealership if you're spending that much money with them itd just be common courtesy to do whatever to make sure the customer leaves happy.
You're acting as if Tesla actually cares what their customers think.
No, it's such a privilege to buy a used Tesla that you should be honored to be Mr Musk's pool towel boy for a week before they deign to give you a car you've paid for that they don't actually own yet.
Some dealers may do it so you don't walk away but I think they have structured this deal to make it expensive to walk away. I think I heard something about a non refundable deposit you pay even before they show you the car.
That's crazy that you could only learn about the wheel damage after you put down a non-refundable deposit. I would be livid.
@@flamaest I agree. WTF! *NONE* of how Tesla acted would be OK in any country.
I think Rich should reply with something like "taking legal action", which will kickstart a process at Tesla's legal team so they don't get sued.
Scumbags
The actions of Tesla are unacceptable. Dispute the $2500 and steer clear. Horrible customer service and communication.
Love the car , the staff is hot doodoo tho
$2500 plus financing!
And horrible cars..
start a dispute with your credit card company, they may reimburse you.
@The Legend of Texas A Tesla isn't shitty it has luxury tech in normal and luxury class cars.
its cheaper to drive, good range, and has more torque than than most luxury sports cars.
wheres the shit? because i dont see it.
Rich: "Who uses firefox"
Me: "I do"
They totally sold you a car they never had in stock.
And a car they couldn't legally sell.
That's Fraud.
They sold it on the notion one would be available soon enough lol
Lol.... your so right! BTW how the hell do people let Tesla get away with charging 2,500$ to buy and sell a car which is none refundable. What happens when the wonderful delivery drive shows up 3 days late and then leaves the car in a CVS parking lot.
Buying a Tesla is a privilege not a right. You will get your car when Tesla thinks you’re ready.
i am a client ... has nothing to do with privilege ... has to do with civil contracts and not respecting them... ( fraud and other illegal practices)
@@romeoneverdies Man, a lot of Rich Rebuilds viewers just don't get sarcasm do they.
This sounds like discrimination.
@@ruk2023-- Assuming sarcasm based on the facts of mass stupidity is equally as ignorant.. Just saying.
@@MrQuick999 There is no such assumption. I have read through the comments on this video and come to what is an obvious conclusion.
This video needs to go viral!!!
Maybe Elon could personally deliver it to your house with an apology
Elon doesn't give a crap about a youtuber. The people buying a Tesla are too busy counting their money.
Lmfao yeah right.
Yes the people need to know this is the real Tesla.. I'm speaking from having experienced something very similar in my first year of ownership
well i use firefox, the new firefox since a year back is lighter and faster then chrome, and safer, and less google tracking
Rich uses a Mac so he doesn't know about FireFox LOL. The Mac world is very narrow LOL. Apple forces them to surf the sands of the Safari LOL
@@sato4kaiba hah! Well for the record... I have FireFox and Chrome and Safari on my Mac. No worries!
@@sato4kaiba more like, wtf is safari xD
@@LJ-gu2dj The question is which one of those browsers you use more, ahhh LOL
@Eternal Awake LOL
I "Delayed" your order
@Over Opinionated Bogan get wrecked, imbicile.
I love you creator
Hey Rich: buying a new car is a total cluster as well. There's a ton of nice people on the phone, but no one has any authority or direction on how to deliver a car. Also, as part of the Q3 2018 rush, my vehicle came with a ton of defects -- which to date after 3 trips to the service center, arent resolved. The service center advisor has now also changed their tune -- he takes an approach of "Oh i own 2 tesla's myself -- whats your problem? You actually wanted a fully painted car? You want perfection? What is it exactly?" (yes, he actually said this)
They take the car to these "authorized" body shops, only to have the car delivered back with clear signs of vehicle tailgating, and the bodywork is jammed back onto the car, breaking clips, warping polyurethane (yes... they actually did that) and with a ton of fitment issues. Add insult to injury, the service advisor is like, i dont remember who you are.
It is now 93 days out, and my car has been at Tesla for over 30 days. Do you know of anyone who has gone through the lemon process? Want to help me lemon a Tesla? Let me know.
Tesla has some total goons working at some of these centers.
fuzziebunnie going through the same exact thing. Got a brand new S 100D with a terrible amount of issues. Car has gone to service center 5 or 6 times now and has been pushed out twice for body work... Still has to go back to service to re-fix just about every issue they “fixed”. And due to poor work because their technicians clearly do not care, even more parts have been damaged from being pulled off and reinstalled improperly and need to be replaced. I have also been told several times the car does not qualify for a buy back.
@@ge7236 being told the car "does not qualify for buyback" by the dealer is meaningless. Which state do you live in? In general lemon law says 3-4 repair attempts for the same issue unresolved. Alternatly if they are resolving issues but it's a endless issues kind of lemon. 30+ days in the shop in a one year period is also a lemon.
At that point if you wish to exercise your buyback rights you can contact a lemon law attorney. If it's a recurring issue problem and not a 30+ days problem you may be required to send them a certified letter with a final repair attempt offer where you give them one last chance to fix the problem. Known as the last chance warning. (this is often taken care of by your lawyer)
if you've passed the 30 day mark and it's about the frequency of repairs basically and not the inability to do so, then you basically hit 30 days and get it bought back after a short lawsuit and settle.
Check out Steve Lehto. He has a channel here on UA-cam. He specializes in Lemon Laws.
Do you care to tell us all the details? My instinct is that you are one of those people that is extremely particular about things. Which isnt bad, but maybe a car that cant be repaired isnt for you?
This is exactly why I tell as many people to steer clear of Tesla. They're a company that's beta testing products on people without telling them.
Good news Rich,
Laws vary by state. Insurance commission will not allow carriers to pay for coverage for an item you do not possess. Meaning when you take delivery, send the dated email to your carrier, they should by law retroactively changed the start of coverage date to actual date of delivery, and refund (or extend your payments to new coverage dates)
You did not have to buy a new separate insurance policy for your Model X yet. Most insurance companies allow retroactive coverage for a few days within reason. All car dealships, even Tesla expect it. You just have to show you are currently covered with vehicle A, and they will sell you vehicle B.
The expectation is within the next business day you declare and add your vehicle B to your existing policy, coverage to start from the day of delivery. Most major carriers will accept this procedurally.
Firefox is my preferred web browser, they don't steal your data and use it without your consent.
Hey Rich. Had a similar experience with a demo car that I ordered. No pics, even though promised, delivery in a week, took over 45 days. Then the deliver guy called and said I am at the door with the car. Tesla people were very nice but as you say the system is broken/flawed for sure.
They had spare time enough to send a car to space, tho
@@rwbimbie5854 That's SpaceX and is Elon's car.
@@tenchichrono You don't say!
But at the end of the day, being nice doesn't matter when you are incompetent. No one there was willing to own the issue or follow up when they said or check to see if they thing they said was going to happen happened when they said. I'd trade "nice" for 'gets the thing done they said they'd get done when they said they would' any day.
Curtis B I agree. It was very frustrating not knowing what was going on. I do cut them some slack for being a new company but at the cost you would think things would be smooth. The good news is that any issue I have had with the car since has been fixed above and beyond. The car had a small water stain on the seat so they agreed to replace the seat. Hopefully in a few years they will get better and competition will force them to do so! Right now it Tesla feels like a successful kickstarter that is changing the world. The after sales team has been great though. Presale, well, we get to watch and experience them on UA-cam with Rich.
Rich, I just bought a new Model S and took delivery on Nov 16th. It was a showroom model from another state and had 2600 miles on it, but they took $11,900 off so why not. They delivered to the nearest service center (2 hours away) and said I had 72 hours to report any blemishes from delivery and they would fix free of charge. Turns out, the delivery truck driver didn't know how to load the car and scratched all four rims, gouged the side walls, and scratched the entire underside of the front bumper. I sent pics the next morning, then they went radio silent.
Numerous calls to them, emailed everyone I had dealt with, no response. It appears that once they got your money, you are dead to them. I resorted to daily hate-mail to their executive branch and finally got a response on Dec 22nd. Still not fixed and I have to report to the gas station daily to fill my tire up with air. The car is amazing though. Their management admitted to me that they are overwhelmed with fulfilling deliveries and are understaffed. If only their quality control people (and I) would've inspected the car before delivery, they could save all this time and work on your Model X.
The problem is they outsource delivery trucks and if they damage the car it's an entire ordeal with the company to get compensation.
Elon recently tweeted that they bought a delivery company out and were building their own fleet of trucks. So they're definitely working on it.
Understaffed, hmm I wonder if Tesla letting go all those people a while ago was such a great idea...
Taking that picture down at 12:02 had me ROTFL...😂😂😂
That was an awesome moment ... and touching ;-) And then the pillow ;-) ;-) Indeed, no happy ending.
Firefox is one of the best browsers. People are fools for using a browser that comes loaded on your computer.
Good thing chrome wasnt pre installed
I think you missed the main point of the video
I've made so many website forms and having something that only works on Firefox is just stupid... even if other browsers don't support things in the same way I've never found that I just can't do something like this on any modern browser.
to list a used car while you have no possession of the car is committing fraud, sue them
Pantelis Christidis that’s what I thought.
@RavenPrecept Nope, as I recall the VIN was listed on the deposit contract.
one of the most well done and hilarious vijeos on youtube in recent memory. Many thanks for posting this.
bobwhite137 yes this has to go viral . Funniest video of 2019 by far.
*W A R M R E G A R D S*
Dirty Mike
Chief Bukakke Officer
Tesla Motors, Inc.
holy shit, thanks Rich for the heart, been watching you since you got that Harvey Tesla.
t h a n k
THANK YOU!!!!!!
"Dirty Mike and the boys" lmfao, priceless!
The yelling is hilarious.
The "Thank" nearly killed me hahahaha
@@RexusKing me too! LOL, and what about the whispered "thank you" ? :X
Almost spit my water all over my screen, was not expecting this haha
@@miguelferrazcosta It's wasn't yelled this time.
It's payback! I'm sure Elon gets a funny twitch in his eye when someone mentions your name!!
@Dom Butler -- Haha, "... a funny twitch in his eye ...", I can totally imagine Elon doing that when confronted with anything 'Rich Rebuilds'.
Richard exposes Tesla in this video
*50% of the comments are about Firefox*
I have only seen two,. So far for me that is like 1% or less.
Haven’t seen any
Firefox is one of the most compliant browsers in regards to web standards, however it's good practise to make sure your website runs on the most common browsers really.
firefox is great and these types of comment like "3 percent sais this and 12 percent sais that" are worse than begging for likes.
have a nice day, love you guys/girls
well if you do looks at the top 10 browsers usually firefox is number 1 and even browsers like opera beat safari, safari usually isnt even on the list assuming thats what he is using.
The acting of the Tesla contact had me rolling
Better yet report it stolen
It’s technically not his. His name isn’t on the title.
@@Andrew-iq5wp he can report the $2500 stolen..
@@Faddnn let's start there, maybe it pop up..
Add car insurance payments and pain and suffering
@@Andrew-iq5wp so far we don't know if this car even exists, maybe there is no title. l don't know how he can be making insurance payments on a car that's not his. what tesla is doing here is borderline illegal. they can't do anything without that title, but for some reason they think the law doesn't apply to them. if rich doesn't get the title for that car then tesla could be in some serious trouble.
Bought a P85D this route and was never sent photos, took about 5 weeks with 3-4 weeks of radio silence. You need to learn the bend over and thank them because the car is so amazing. I sold it after 5 months and took a bath on it.
I was going to wax lyrical about nobody wanting to buy a house without seeing the actual product but then I remembered that lots of people buy off plan houses and decided to shut up. Sadly not before I had typed this out.
@J K I just enjoy that I'm not the only one who frequently writes, "SillyCon Valley"!
Rich you are incredibly patient and good humoured. How the hell you stay so calm?
I would have thought that Elon knows of you and would be pretty in tune with your sense of humour . in light of all of that I would have thought that Tesla would have been keen on keeping you onside as you have a following and so are influential. Tesla....get your act together.
Firefox Quantum is now faster and more efficient than Chrome. And it's not the same BS that Microsoft says about Edge
Noorquacker I mean, edge is faster than chrome. But then again so is internet explorer 6. Chrome eats up so much fucking ram. It’s insane, it uses almost half of my 16 gigs of ram.
and still opera is better :D
Lics Norgi are you sure about that? even after they got a huge investment from a Chinese company that just wants your data and became a chromium based browser?
@@spaceghostmiid at least i know what the chinese are doing with my data, no idea what my own government is tho
I had a very similar thing happen to me with my model 3 purchase. My delivery advisor was absolutely terrible with communication and it took them over 3 months just to figure out my paperwork! Also get this I had a trade in which made up around 85% of the cost of the model 3 and they have not picked up the trade in vehicle! Nearly 5 months later and they haven't taken the trade in vehicle even with me asking if they plan to LOL
Sorry, but I have no remorse for you since you're VoxaDub and you make the videos you do,
cheers!
@Always Learning Damn dude. That is smart.
Charge them storage. Eventually you can get a lean
Omfg your videos are a basket of cringe
@@ThatSB seems like a good place to plug my channel XD
This is absolutely disgusting. Tesla sold a car they don't have a title for, and won't be honest about their massive screw up throughout the purchase process? Make noise about this, Tesla should be held accountable. I echo an earlier response, absolutely abysmal. I'm curious how often this happens to those without a voice or audience. Class action?
Class action lawsuit isn't really something you ought to consider unless there seems to be a flagrant disregard to customer's experiences in multiple cases. This looks more like general incompetence on the part of several staff members at Tesla and a failure to perform follow through. There should be some specific employee who has responsibility here with supervisors who can pick up the slack if they fail to meet customer's expectations.
It might be wise to contact a local prosecutor or possibly even the state attorney general's office for violating several consumer protection laws since they may have violated several terms of automotive contract law and lemon laws. You can get an opinion from a private attorney, but most people can get help from public prosecutors for situations like this in terms of simply asking if a law has been violated or not. Rich might even be able to get a full refund since the good or service promised was never actually performed or given. I've been able to get a "non refundable deposit" returned simply by invoking such lemon laws in the past myself.
Right!! The number of people this same thing has probably happened to... so disappointing. Ugh.
@@GlanderBrondurg I'm definitely no lawyer, but I am curious as to the extent. For a company that does so much right in terms of tech, they sure can do so much wrong in other cases.
yeah selling a car with out a title..
@@5wasthenumber What have they "done right"? I am just seeing sheer incompetence at all levels within Tesla
I loved the literal readings of the email "WARM REGARDS" and "THANK YOU" yelling parts. Nice touch on that haha
That's what happens when you use Chrome. Should have used Fire Fox in the first place ;) Good video Rich, Cheers.
@Rich...similar story with my S P90D...had to literally BEG for photos and go through 4 different people..each one more incompetent than the last. Needed to escalate several times to get what was promised to me in writing, by email and text. Placed deposit March 13, got my car May 31st. No compensation was given to me to make up for all the BS. Love the car but had a better experience buying a $12,000 used Honda Accord. Good Luck!
I told them at the end, I've bought cars, sight unseen, off eBay, from a private party, and had less problems than I had with Tesla who's supposed to be making the car buying process better.
I think what ticks me off the most about all this is the lack of photos he had at first. Why should we trust Lord Elon that the USED car is good to go? No pictures on a new car? Okay fine... but that's absurd that you are coughing up over 2k for a car you've not seen once. I'm also hard pressed to let them off the hook for the missing title.. they should have had all their ducks in a row before listing the vehicle for sale.....
Before i go off in a ramble, i will forwarn.
Elon is the modern day Thomas Edison. Actually elon takes to thomas edison and discredits teslas' work. Yet it is hillarious as he has a company that is named after the guy! Thomas edison mainly purchased patents cheap and built the products to be sold making millions. Even took others work to be branded as his own. Basically the same thing being done here in a way. Elon is a fucking crook and so good at it people defend his ass. The pure ignorance of people pisses me off.
The photo thing is hilariously awful. Buy-here-pay-here stores have 30+ photos of every wreck on their lots these days, automatically uploaded to Craigslist. Yet Tesla makes you ask for photos and can't track a VIN through their system? And they list a vehicle before _they_ even own it (have the title in hand)?
Used car with no actual pics = not interested... also the $2500 non-refundable credit card deposit is hilarious.
Musk says only a PEDO would blaspheme Tesla
Well they cannot send you pics of a car they don't own. And they certainly are fraudsters and did not own the car to sell.
File a merchant dispute through your credit card company. You might be able too get your deposit money back.
Hell yeah, and while doing that file a claim with your insurance company for fraud on teslas half. This is nonsense
lol even easier, say the card was stolen, and youll get it instantly. ill wait the few days for a new card for 2500.
you say people whom you talked with from tesla were nice and helpful... yeah especially that 1 chick who just ignored your email. Very HELPFUL!
Take your money elsewhere
Dude, you can't buy an electric SUV anywhere else. That's the whole point of Tesla. That being said, some traditional car dealerships did get thousands of Teslas, which came off lease last year ... but nobody knows where they went exactly, because car dealers are ... yeah ...
@@Poxenium Electric SUVs will soon be common from Audi, MB, and Jaguar to name a few.
Kárpát Zoltán replacing the scene from spongebob where’s he says imagination with RIVIAN*
@@Poxenium they're just around the corner and people like rich don't need to go to a dealership he could turn almost any car into an electric vehicle there's no law against it we just need the best parts possible and Tesla is holding us back, I plan to change that and don't need Tesla to give me anything I will take it.
@TheCamshafter Elons goal is to be a luxury car manufacturer he has enough money to manufacturer cheaper cars.. Just like Jeff Bezos genius they have tunnel vision and that's not good. One day at a time. My wife used to love that song
The kind of person who would use firefox probably wouldn't drop $2500 (plus insurance) on a vehicle sight unseen.
I've been using FireFox since the mid 2000's. It's the best browser out there still in 2019. I also have Google Chrome installed, but Firefox has better plugin support and is overall faster than the rest. I'm not sure why Rich is acting like Firefox is some obscure browser... Firefox is probably the #1 or #2 most used browser...
@@bio2020 ive been using firefox since i got my first PC and still use it (its what im using now) for the same reasons you mention, plus i got fed up of chrome over controlling things (like not allowing my kids to watch youtube for kids videos that arent on youtube kids, because theyre under 13!) and Microsoft edge, whilst better than internet explorer, uses BING and i HATE BING!!!! it gives me some of the oddest search results ever, at times!!!
I prefer use safari for the password convenience and DuckDuckGo and my search engine
bio2020 no, Firefox is most definitely not the top 1 or 2 browser used lmfao.
bio2020 Firefox is actually the 4th most popular. Google chrome #1 with 59.69%; safari #2 with 13.85%; UC Browser (never even heard of this one) #3 with 7.03%; Firefox is #4 with 5.02%; Opera is #5 with 3.35%; and good ol’ internet explorer #6 with 3.01%. Google it, you’ll find that exact info. 😂😂
Bought a Tesla and got a phone call saying ''7 days'' then hung up.
wow, that's fast delivery compared to the rest of us!
lol
😂🤣
TheJackK!ck but did it get delivered
daaaamn I forgot about that movie lol throwback to some early 2000s culture ayyyy
watching this on firefox, disliked
same lol
i am using firefox, disliked
I liked because Firefox is trash.
same
Same.. I've actualy never used other browser more than 1 install.. test a bit to see what it can do and unistall it.. even with crome.. It is good an all.. but is just not as good as Firefox is.. and that's because firefox do not try to make me buy anything like Crome does... pusshing those adds even with the addblock pluggin instaled on it. So Not thx google but i stay with what i know.. Google for SEARCH and firefox for Browsing. Cheers.
WHAT THE HELL DOES THAT SINK WANT
^^ you made me tear up a bit lmfao
I’m fucking deadddddd
Hahahahaha good one
IT WANTS IN OBVIOUSLY! Let that sink in...
+Jake The sink wants The Inn of the 6th Happiness.
They are selling a car they don't have the title to? Is that even legal? What a joke.
Pretty sure that's illegal in all 50 states. No corner used car dealer could get away with that.
I'm pretty sure being a broker is legal in America, I'm 100% sure it is in most of Europe at least.
@@volundrfrey896 But the cpo's weren't advertised as being brokered. They were advertised as for sale through the website.
@@mcbc5189 So? Is that illegal in America? If so at what point does it have to tell you that?
In terms of a used car and considering it is New York. The dealership probably took a title with a outside lienholder (not Tesla) so the lien is held until that check clears. Then you have from Bob to Mary to Rick with Tesla financial as the lienholder. So while I am not shocked it took this long, the real problem comes into play with state taxes. The vehicle purchase is for MA. I am clueless why they are attempting to charge NY taxes. Sounds like a rookie dealership crew with Tesla corporate and the DMV having checked out for Christmas. Pretty much a perfect storm. The only other theory is that the vehicle was sold on consignment from the dealership.
I'd never have bought a vehicle without seeing it and driving it first.
If I don't see it in person then my money isn't going anywhere.
@@zeruulln Idunno what your talking about. I've bought nearly a dozen new vehicles from a dealership over the last 20 years or so, and every single one of them was available to test drive on the lot before i bought it.
You can return the car within 2 days for no reason. So yeah.
@@zeruulln: What the hell are you talking about? I've been buying cars for 40 years, and I bought them all off the lot AFTER I took a test drive.
Why post complete nonsense?
@@zeruulln: Ever hear of an Odometer? You can verify that a car only has a handful of miles. You can verify it's clean, still has the plastic on the seats, etc.
I agree you don't want to buy a brand new car some lead-foot has been abusing for 20 miles or something. But you can use your brain.
(everybody uses firefox who doesn't have a high-end PC for RAM heavy chrome, as it runs 5x faster than that sheit)
I agree 100% the system is broken. One miscommunication is forgivable. The amount you have had (I lost count) is just outrageous. They gotta get you your vehicle, man!
Truth be told, if you are able to get any of the money you've shelled out for this mythical Model X back in your pocket, I would back out and buy an I-Pace like you mentioned. The whole thing is just ridiculous, and for all of the great things Tesla is doing, it seems like they're working hard to balance it out with missteps, both large scale and small.
Tesla is working on a flawed marketing plan. They still think they own the market for fully electric, mass produced vehicles. They do not and given another 12-18 months, they'll have to start competing fairly heavily with some long established manufacturers, who have seen Tesla's strong and weak points and will destroy them.
I use Firefox! It's fast, stable, and doesn't hog system resources like Chrome does. Plus, I feel more secure using a browser made by a nonprofit rather than a company that makes most of their revenue from selling their users' personal information...
@@Alexandr_Silver Maybe Chrome has gotten better in the last 2 years, but I doubt it. I used Chrome for 7 years, and it just got worse and worse. And with you implying that Firefox works on older PCs, isn't that a good thing? I imagine if I used Chrome on my other computer, an old Macbook, I wouldn't have any RAM left over to do any other work...
"Fast". Firefox may use less memory, but it's still slower than Chrome in most tasks. Also they're usually far behind Chrome on implementing new features. I mean they still haven't added proper support for progressive web apps (which chromium based browsers have had for years), nor made a version of web bluetooth (which chromium browsers have had for over a year).
same
@@shawnmiranda Nah, I'm good. :) However I used to have several browsers. They're like tools. Each one for a specific job. Most people just browse without pushing heavy with the apps. Anyways, you get my point, I'm out :)
@@Alexandr_Silver What does using firefox have anything to do with having a potato PC? I have a decent gaming PC and I use firefox. It's easily one of the best browsers available. It's fast, and stable, just like a browser should be.
Who uses Firefox? People who don't want all their ram allocated to running a web browser.
Ram is cheap
Why do we have so much RAM these days? To leave it empty? The fuck, RAM is for usage.
@@claydog6422 your privacy is not
Use Opera - best of both worlds. Based on chromium, not run by google.
@@powermos I have privacy concerns with Opera ever since they were sold to a Chinese company in 2016.
It’s a 10 year old company, things are going to be a mess for a bit with this sort of thing unfortunately. My Model 3 purchase was super smooth and easy. 1.5 weeks and it was ready for delivery. No issues, perfect and easy to get it at my local dealer. Took 30 minutes. Sounds like buying a used car from Tesla isn’t a good idea just yet, but a new car purchase is easy. Maybe things are better now in spring 2019. Also, my insurance for my Model 3, which costs about as much as my previous Audi A4, is only $15 more per 6 month premium. Insurance is not an issue in my case at all.
I'm trying to understand how an insurance plan starts before delivery of a vehicle (?) Maybe it's because I didn't watch this on Firefox.
Jaw was on the floor the entire time.
Maybe this is why Elon is working on that Hyperloop
Elon just wants the hyperloop to make a quick getaway when the angry customers arrive with pitchforks....
@Crescent Fresh thunderfoot has a hate boner for Elon and his companies. I don't think he entirely knows what he's talking about.
Hyperloop will simply be a subway train when they're finished with it.
This is incredible. I had thought about buying a pre-own from Tesla. But my patience is but a fraction of yours, and I do not tolerate well poor service.
Jim Long then Tesla probably isn’t the company for you my friend.
Justin Seara sad to say probably not. I would expect a pre-owned to be available to me within a week, two at most. A new car within the week. Paying for a privilege to wait and wait, be misinformed, have piss poor service. Yep not for me.
@@RogueCylon I'd actually understand a new custom car to take months. But used? That's some shady stuff
ronald4life1 agree, but then Tesla isn’t exactly custom. I get the whole production line issues, totally understand that, as well as building demand. But for say a Model X, you shouldn’t wait more than a couple of days.
Because one guy had a problem?