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CALL CENTER Interview Questions & Answers! How to PASS a Call Centre Interview!
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- Опубліковано 16 сер 2024
- Get all 21 Call Center Interview Questions and Answers at the website passmyintervie...
If you have a Call Center Agent/Representative interview coming up then this tutorial will help you. Not only does Richard McMunn provide you with sample Call Centre interview questions, but he also discloses his top recommended answers to those interview questions, including how to answer behavioral and situational interview questions.
CALL CENTER INTERVIEW QUESTION #1
Tell me about yourself and why you want to work as a Call Center Agent/Representative?
CALL CENTER INTERVIEW QUESTION #2
Why have you chosen our company to work for as a Call Center Agent or Representative?
CALL CENTER INTERVIEW QUESTION #3
What do you think a typical day would involve working as a Call Center Representative?
CALL CENTER INTERVIEW QUESTION #4
How would you deal with a difficult or frustrated caller whilst working as a Call Center Representative for our company?
CALL CENTER INTERVIEW QUESTION #5
Tell me about a time when you went above and beyond for a customer?
TOP TIP - Make sure you study the Call Center job description and person specification before you attend the interview.
TOP TIP - Demonstrate your ability to provide strong customer service skills and abilities during the Call Center/Centre Agent or Representative interview.
Connect with interview expert Richard McMunn on LinkedIn.com at:
/ richard-mcmunn-coach
Download all 21 Call Center Agent and Representative interview questions and answers at:
passmyintervie...
I never ever comment on UA-cam videos however I told myself if I got the job then I would! Your question and answers literally got me a call center job. I ended up buying all 21 questions and took notes and when it was time for the interview they literally asked me the same questions that you put down. So I want to say thank you and to anybody who is wondering if these will work. YES THEY WILL!
Congratulations!!! So happy for you! 😊 Thank you so much for letting me know! I wish you all the best in your new role 😊
Hey dear..I m really interested to doing cl center job...give me some suggestions about how can I improve myself for that job.
Wow, I had an interview last week and all I took with me was the tips from this interview. I now have a job working for Collections with ADT. Thank you so much!!
Great job!
I’m nervous I had a video interview tomorrow I really need this 😭pray for me
Good luck!
Me too! Good luck girl
I got the job on the spot 💕
Angel Nicole congrats
Hope u passed the interview beautiful one .
I have one too with the bank.🙏
I got a job because of your tips! Thank you so much. 😊
Ma'am i want to join international bpo please give me some suggestions aka tips
Usman Khan
uryuh00
Hloo bharti mam i need your help
Hello! How can you help me,I need to ask you a few questions?could u plz give me one the social media apps u use
i have an interview in 2 hours for a research company as a call center position and i am super nervous but this video is really helping me relax so thanks!
How did it go? 😊
@@CareerVidz I GOT THE JOB THANK YOU SO MUCH 😭
One of the best call centre interview tutorials I’ve seen. Got my interview today so this really helps. Thank you.
Glad it was helpful! Thanks for your great feedback :)
Did you pass the interview?
Watched this yesterday and passed my telephone assessment 100 per cent. Keep up the good work
May i ask you a question
@@momentsofanime1120 sure go ahead
I watched this guy video for my security guard interview and I got the job. Now I'm watching him for my call centre job
WELL DONE!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
You got me hire this morning!!!Thank you so much for these tips
Awesome! Well done and thanks :)
Did you answer exactly like him?
Congrats on reaching 1million subscribers! We're grateful for your help.
THANK YOU!!!
I love the clear information provided in this video. There's common wording and terminology employers are looking to hear. Under pressure, my words tend to scramble but this video reminded me of confidence i have and my ability to stay calm and articulate clearly. I really appreciate your help.
Glad it was helpful! You are spot on. Always take a look at the job description the employer has posted to see the terminology they use :) Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Looked at just this one video all yesterday… had my interview this morning and I got the job. Thank you!
WELLD ONE
Hi Richard, I was applying for very important non-profit organization in Canada and famous for health care for seniors I had my first interview and I used all your questions and answers I pass the first interview and I will have the second one for this next week I will use your methods too you helped me a lot Richard you are amazing I love the way you talk I love the way you describe the events you are amazing with my best regards Abby Toronto.
Thanks Abby and well done!
I passed the first stage and I`m optimistic about passing the final stage. I just moved to the UK and I hope to land a customer service role.
WELL DONE!!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
thank you Richard for such tips for call center position , highly appreciate , from texas
Glad it was helpful! When's your interview? :)
I have interview tomorrow wish me luck....🙏🏻🙏🏻🙏🏻
Mine is this week as well with a bank but I'm gonna use all he said here....i have written all information down ...Good luck precious one.
Mee tooo😴
@@trishanacassells6498 goodluck
How was is it?
I m nervous I have an interview tommorow. It's useful for me.
I try my best
Thank you so much
Best wish for you
Hi, thank you for your comment - you’ve got this! I recommend you watch these three videos to help with interview nerves:
1. ua-cam.com/video/K0_kHaJVcv4/v-deo.html
2. ua-cam.com/video/iyqt8DHYYec/v-deo.html
3. ua-cam.com/video/rSYX7Bx9Srw/v-deo.html
I'm sooo nervous. I have an interview tomorrow at dial america. I hope this helps me out. Wish me luck you guys.
Thank you and I'll be back with updates tomorrow 😊
GOOD LUCK ua-cam.com/video/7_aAicmPB3A/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
I currently think of joining a call center and I came across this informative video at the right time ! So nice
09982483836
Could you please tell me which one you working now?? I guess you're Moroccan?
Thanks, it was truly valuable to watch your video about this job interview and will check out the file you recommend in the description. New subscriber! 🍀
Really happy to hear that and thanks for the sub!
Your videos are GREAT! BC thos are indeed very common questions. Thank you
After this video am sure my interview tommorrow will be successful a ND I'll land that job first thing I leave that room🎉never been so helped before.Thanks.
Watch this video too: ua-cam.com/video/wexzvClUcUk/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
I'm so nervous I have my first interview tommorow and I'm so thankful for this video. Wish me luck!!
Good luck!! ua-cam.com/video/7_aAicmPB3A/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Customer service and customer service advisor is it the same thing or different? 🤔 I’m confuse
after a few days later i have interview for telesales i m very nervous while i saw your video i build my inner strength hope i will get that job🤞🤞🤞
GOOD LUCK
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I have an interview after 2 hours and feel a little nervous .. but still studying the interview questions .... thank you so much for helping us
How did it go? 😊
@@CareerVidz I got the message today and finally accepted , and the HR asked me the first question in the video .... i answered it very well because i was studying it so hard ............. thanks a million for you cause of your tips🖤
Just amazing, thanks so much, you still making great job with your advices
Thank you, I am pleased to hear my content is helping you! 😊
IV tomorrow at 12. Im def gonna kill it tomorrow by using ur tips! Thank you so much!
GOOD LUCK!
2:51 why do you want to work as a call centre representative?
5:33 what do you think a typical day would involve working as a call centre representative?
7:07 how would you deal with a difficult customer
8:17 Tell me about a time when you went above and beyond for a customer?
Perfect
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Up
This is an amazing tutorial! Thank you so much!
You’re very welcome! Is your interview coming up soon?
@@CareerVidz yes, on Friday! It's my second interview🤞
Wish me luck for tomorrow interview 😣😣 am so nervous
You've got this! God luck!! :) I recommend you watch these two videos to help with interview nerves:
1. ua-cam.com/video/K0_kHaJVcv4/v-deo.html
2. ua-cam.com/video/iyqt8DHYYec/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thanks Richard. I got the job
Well done!!
Thank you so much for your amazing tips
It was the first time to had job interview i got the job because of you 💚💚💚
That's fantastic to hear! Congratulations on securing your first job! 😊
@@CareerVidz thank you so much ❤❤❤❤❤❤❤
I just got the questions on the web page, even if i have passed many other interviews in the past however i had long time (maybe 2 years) out of this field and i want to make sure i have not forgotten things. Anyway i hope i will pass tomorrow the interview. New subscriber.
I like you videos. Not a bot answer!!!
Thanks Robert :)
I appreciate this video.. Tomorrow is my interview.. I hope this video ll help me to face questions. 🙏
Best of luck!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz I already subscribe your channel 🙂 and would like to follow your every video in the future
Thanks for all these questions and answer
Any time!
I've applied in Call centre job, this is very helpful
Fantastic to hear! Please do let me know the outcome! 😄
My interview is today and I needed this ...thanks
I got a telephone interview at Manpower recruitment agency for BT on Friday. Wish me luck I want to use your tips
How was it?
Unfortunately I was unsuccessful but I'll do better next time
@@simontatarenko5580 i'm sorry to read that, i wish the best of luck, can you tell me how the question were
@@ofisortega3369 well I wasnt really at the interview stage quite yet but it was a telephone interview and one question was "what does good Customer Service mean to you?" Other questions were based on work experience and also your skills and qualities required for the job 😀
I got a sitel interview tomorrow ! Any other tips 🙏? Wish me luck
How was it? Im planning to have Teleperformance's!
@@JuanHernandez-kc8ob made an 89% on the writing test and they told me to.try again 90 days , so now I'm working 2 10 dollar a hr jobs
@@YungNandoDdd 89% And you did not pass? OMG! What was the writing about? But tell me.. Did you get another job? In a Call center?
@@JuanHernandez-kc8ob only customer service TMobile gave me a shot
*I was looking for a job and then I found the job and Heaven knows I'm miserable now!🎶*
Lizzie Rod why
If it's a call center job it makes perfect sense...
John Lenon better than warehouse and break ur back
Sooo For once in my life, let me let me let me get what I want ( a job) this time .......
So nervous, I have a interview tomorrow on Microsoft team 🤞hopefully I get the job🙏
Yes, you can do it! I have this for Teams interviews: ua-cam.com/video/PpbhaVjV2QI/v-deo.html
Very informative 😍
tysm!!! I have a interview at Monday and my native language is Spanish; so it is harder to me to take that, but surely your video helps.
Best of luck!
Have an interview on Monday and I’m so nervous 😤 going to watch this video and take notes !! Wish me luck
GOOD LUCK
Thank you so much sir❤❤... 21question and answer...Please sir give us pdf copy...its my humble request to you🙏🙏
I have an interview for TNT phone Customer service interview on Friday can you suggest a tell me about yourself
I have an interview for a call handler NHS in an outpatient clinic on Tuesday. I really pray I'm giving the opportunity for this role.
SURE ua-cam.com/video/bBK9YMbtKzo/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Job interview today 🤞🏽
GOOD LUCK sir!
Very helpful thank you 😊
You're so welcome! When's your interview? :)
I'm going to be a HR so these questions will be really helpful in the way of searching more better call centre representatives
This video will help: ua-cam.com/video/N9CPHD3GfAA/v-deo.html
good video good work information
Thanks!
I am literally watching this while on a Zoom interview😫. I really do hope I get this job
GOOD LUCK
Thank you God bless you
I’m hoping to get a customer service rep position, but I haven’t had much phone experience in my current job, however I might have an above and beyond answer? (For context I work in a truck stop) I had a truck driver call saying he was lost and stuck in a residential area whilst trying to find our store. He wasn’t too far out, so I pulled out my phone and walked him through the directions so he could make it to our location. Of course it could be worded differently, but do you think that would be an appropriate example?
Thank you very much!!💙only God know what you've done for me with this video🔥
WELCOME
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
i have an interview friday thank you so much!! 😊
Good luck!!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I have an interview tomorrow afternoon so hoping that this amazing video helps me !
Good luck!! Watch this next: ua-cam.com/video/tgrJ6Lirk2w/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz i’ve been offered a position!!! just need them to contact my references and my police clearance to be done!! thank you so much!!
Great sir thank you for making this video it's really very helo ful
Most welcome! When is your interview? :)
@@CareerVidz sir I want to talk with you how' it's possible?I learned a lot from ur videos
I loved the video. Thank you.❤
Happy to have helped! 😊
English is my third language and I have an interview tomorrow I'm so nervous but this video is definitely very helpful
You've got this! This will help: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
I have interview tomorrow, wish me luck🙏
Good luck! You got this :D
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Done🙏
Awesome!!!! Thank you!!!
You're welcome!!
Watch this video too: ua-cam.com/video/KCm6JVtoRdo/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
I have an interview for Jp Morgan chase tomorrow!! This is super helpful!! Will update
Good luck!!
I got the job!!! I start on July!!!!!
Going interview in while
Good luck! Please watch this: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
it's good but can you share a video of interview questions of scrum master/ agile practitioner
This will help: ua-cam.com/video/INKFTDLk5vg/v-deo.html
Thanks for this video
Thank you
Watch this video too: ua-cam.com/video/wexzvClUcUk/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
I have an interview tomorrow this will help me seriously
Good luck! I have this for you too: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I pray these help i have an interview today wish me luck.
GOOD LUCK!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Will this also work for a client advisor interview?
It will certainly help! :)
Jusko. Madugong labanan!
pilipit na dila ko juskow ahahah
Thank you so much for this vidéo
You are so welcome! Good luck with your interview :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I got my first interview tomorrow
GOOD LUCK! I hope you PASS!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz Cool your videos are very helpful, I ended up not doing that interview but am bouta do my first in the next 50 minute
You are the best . Bravo
THANK YOU SO MUCH!!
I have coach meeting tomorrow and m so confuse … Pray For me 🤲 …. Thanks
You got this!
Just awesome 👏 🙏❤️
I am happy to have helped! :)
21 JUNE IS MY INTERVIEW. I'M VERY CONFIDENT TO WATCH THIS VIDEO.
GOOD LUCK ua-cam.com/video/H6nh-I61Xao/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
I really love your video 😍 i would love to do a video interview with you to guide me 👍
Sure:
ua-cam.com/video/CwFDm2KiKpI/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I'm so nervous about a job interview i have tomorrow, theyve literally given me less than a day to prepare for a 90 minute zoom interview....EEK!!!!
You've got this! I have this for you: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I will soon have an interview anytime.from now and i believe with your answer i will succeed thanks alot sir 🙏🙏🙏🙏🙏
Hi, thank you for your comment and I am sure you'll ace your interview! I have these also which will help:
1. ua-cam.com/video/3rx6UNbsK34/v-deo.html
2. ua-cam.com/video/rMt-m6ALVVc/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I got my interview tomorrow wish me good luck
GOOD LUCK! I hope you PASS!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
What are the most common things people need and the most rare and stuff like that?
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thank you a lot yesterday was my first time I watched the video and I got the job 🤭🤭🤭😍😍😍😍😍 they asked me those same questions I just answered exactly what you said
Great job!
Thanks so much sir. I really appreciate.
You're welcome, Miguel :) When's your interview?
@@CareerVidz not yet.
I have interview today at 8:30pm😢this is my first interview🙂 I'm so nervous 😩🙏🏾
Hi, thank you for your comment - you’ve got this! I recommend you watch these three videos to help with interview nerves:
1. ua-cam.com/video/K0_kHaJVcv4/v-deo.html
2. ua-cam.com/video/iyqt8DHYYec/v-deo.html
3. ua-cam.com/video/rSYX7Bx9Srw/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Good morning.
Does exists role play examples for call center generalist for bank?
Thank you so much
Hi Alfredo - take a look at my response on your other comment!
i dont have a job for almost a year now. and I'm watching this ⚠
Same haha
@@Hikerdualer 😭😭
I m nervous too
These two video will really help with your interview nerves:
1. ua-cam.com/video/K0_kHaJVcv4/v-deo.html
2. ua-cam.com/video/iyqt8DHYYec/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I have a phone interview later. Fingers crossed.
Same
Ruth Sanchez good luck! Mine is in an hour
Alexandria Waller good luck to you! They moved my interview to Monday ✨
Did u get the job?
@@josephjoestar8715 I did! Do you have a job interview?
Interview tomorrow morning hope this works
Good luck! Please check out my new customer service video here: ua-cam.com/video/3rx6UNbsK34/v-deo.html
Please where can I down load the 21 questions and answer????? Please?
Hi Sue, here is the link to download the questions and answers: passmyinterview.com/call-center-interview/
Thanks s bunch
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Very effective solutions
THANK YOU!!
thanks very useful
You are welcome.
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Today my interview plz pray for me
Good luck!
Tomorrow is my interview BPO i am very nervous because this interview only english 😔😔
Great! I have this for you: ua-cam.com/video/zsbIOO9fvVU/v-deo.html
Seria un poco mejor que pusieras los subtitulos con contracciones y todo please😢
I hope the content still helps!
If you are not English speaker this is very difficult but not impossible
Thanks... ua-cam.com/video/6sbxwoClRSo/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Do call center agents use scripts ?
It's a mandated script issued by the company but not all the time