Thanks for doing this! Many of your competitors, like the j-holes at Apple, should be doing things like this rather than making repair and upgrades near impossible which then creates more landfill waste because people just replace the entire product. That is unethical by any number of reasons. +1 for HP. I will be getting one of the new chrome base units.
Thank you HP 💕 we like that you think about Upgrading in mind , thanks 🙏 for making an Awesome Chromebase Desktop 🖥️ I was just saying we need Chromebased desktops too
A note for anyone with the newer model, the bottom plastic base was added on and 6 of the 9 screws are below the rubber pad (other 3 are on the bottom vent once you remove that base. Also, the RAM has a metal cover over it. Pops right off though.
Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the information that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
What a great thing to post where it is so findable! Can you tell me where I can find info on the type of RAM chip this uses, so that I can replace the 4GB mine has with an 8GB one?
@@HPSupport I am disappointed in this delayed response as I have already been recommended the wrong module once by HP support and again by Crucial. I've had to return two erroneous modules, why is it so hard for the manufacturer to provide such a basic piece of information?
@@IntoTheLightAstrology yeah I had a customer service agent try to tell me this device didn't have a touch screen. It was frustrating. I was asking if it had USI stylus support and they were trying to tell me it didn't have a touch screen at all.
@@michaelcorcoran8768 HP support is incredibly messed up, especially their India centers. Repeat wrong info and failed follow-up. I continue to have keyboard (Bluetooth) connection issues. The battery saver tech sometimes causes keyboard to sleep after a few seconds of non-use, and when waking the computer it can take up to 10 seconds or more for the keyboard to reconnect. Twice it wouldn't at all, I had to have the computer forget the device and add it back. The last time that failed until I restarted the computer. Want more HP dirt? OK... I got their 11-inch detachable, and its keyboard no longer connects, dead. This is a know issue that neither support can offer a fix for and my escalation agent (to replace keyboard or whole unit if necessary) stopped responding! After a long history buying HP products --there's a lot to love about them-- I am through with them, too many quality issues without support.
Kudos HP. You may have just convinced me to buy this! Thank you. Ps. Can I connect a 4k monitor to the Chromebase and expect a 60hz refresh rate? My monitor has hdmi 2.0 and display port. Would I need a usb c to display port adapter? Thanks PPS. A track pad accessory would be an awesome addition to this pc!
Hi, I have a 128 GB SSD and I would like to replace the 16GB eMMC with that SSD. I guess I would need to install the OS image on that new drive but where could I obtain a OS image for this device? Or maybe there is another way to clone the eMMC to an SSD inside Chrome OS? Thanks!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about way to clone the eMMC to an SSD inside Chrome OS. I will do my best to assist you. Sorry but the only options you have is to use a USB/Flash drive or a micro SD card. HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion. Regards, HP Support
@@HPSupport Thank you for the quick reply! I just found an article online on how to make a recovery image on Chrome OS. Just to explain, a big German retailer sold it as B-ware (refurbished) and their specs by the seller stated a 4 GB of RAM and 16GB eMMc drive. When I put the serial number in HP support website I see that the computer originally had 8GB of RAM and 256 NVME SSD. It is sad to see a reputable retailer do this to a product and sell it as "used" and not "downgraded"...
Glad to know that you have found a solution. Regarding other issue, due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/48ty6mY Regards, HP Support
Hi Brian, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the screen of your Chromebook. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3Ztnz7E Binu-HP Social Media Tech Support
Hi Itinkle, thanks for contacting HP Global Social Media Support! I understand that you need to purchase a new vent cover. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
+bryanfarme HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi Ronits, thanks for contacting HP! I understand that you need help in changing the memory on your computer. I will do my best to assist you. May I know the model number of your computer? Please let us know. Binu - HP Social Media Tech Support
@@HPSupport Same ussye, 22-aa0127c There is a N66 Shield CAN DDR cover. It is metal and has same outline for memory showed in video. there is a plastic round the edge that may be holding to the board.
Hello HP, I was about to purchase this chromebase and I saw on the website where it states "up to 10th Gen Intel® Core™ i3 Processor" , but when I select customize and go under processor and graphics, it only gives the option for the Intel Pentium 6405U . How do I upgrade to the i3 processor?? I'm trying to purchase this ASAP 🙂 Thanks for your help 🙏
Yeah I found that the desktop site is less buggy than on a mobile browser or it might just be that they were out of stock of the i3. Sometimes the HP store on eBay sells it brand new with the i3.
How do I know what part I should buy to upgrade RAM? I currently have 1x4G on this model: HP Chromedesk 22-aa0001a 21.5" FHD Touch All in One PC - Snowflake White Intel Pentium 6405U - 4GB RAM - 256GB NVMe SSD - AX WiFi 6 + Bluetooth 5 - ChromeOS I have purchased something but fear it's not the right part (ADATA Premier SODIMM 8GB DDR4 3200Mhz RAM 8GB, 1.2v) - never did that kind of upgrade on anything in my life!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about upgrading the memory of your computer. I will do my best to assist you. Please refer 'Memory upgrade information' under the specification page to know about the supported memory: bit.ly/3VY5ewG Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
+Angel J. Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi there, thanks for contacting! I understand that you need to know about purchasing the warranty. I will do my best to assist you. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
Thanks for doing this!
Many of your competitors, like the j-holes at Apple, should be doing things like this rather than making repair and upgrades near impossible which then creates more landfill waste because people just replace the entire product. That is unethical by any number of reasons.
+1 for HP.
I will be getting one of the new chrome base units.
+mjs28s Glad to know that you like the video so much!!
Just upgraded my memory to 16GB with the help of this video. Excellent work!
+MindyFaber Glad to know that the video was so useful to you!!
which 16GB product did you use? appreciate recs!
Do you happen to have the name of the RAM module?
Very helpful and consumer friendly, great work HP!
+平和 Glad to know that the video was so useful to you!!
Hp is doing great things... Love their spectre now this chromebase looking 💕💕💕💕💕❤️🔚
+Cornell Daniel You're most welcome!!
Thank you HP 💕 we like that you think about Upgrading in mind , thanks 🙏 for making an Awesome Chromebase Desktop 🖥️ I was just saying we need Chromebased desktops too
+Pixel KING Glad to know that the video was so useful to you.
YOU SAID BASED. BASED Pixel KING
A note for anyone with the newer model, the bottom plastic base was added on and 6 of the 9 screws are below the rubber pad (other 3 are on the bottom vent once you remove that base. Also, the RAM has a metal cover over it. Pops right off though.
Hi there, thanks for contacting HP Global Social Media Support!
Thanks for sharing the information that helped you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
I just brought this because of this video and I haven't brought a new computer in over 7 years.
+Sunny Days Glad to know that you like the video so much!!
@@HPSupport Thanks for the reply! I'm just curious in case something breaks, most likely the screen? how do I go about purchasing the parts?
This is amazing!
+Yanike Mann Welcome!!
@@HPSupport Do you have this desktop computer as a i7 with 1080p, 1440p or 4k display options?
What a great thing to post where it is so findable! Can you tell me where I can find info on the type of RAM chip this uses, so that I can replace the 4GB mine has with an 8GB one?
+Gabriel Gregg Schmidt May I know the complete model number of your unit so that we can check the details for you?
@@HPSupport I am disappointed in this delayed response as I have already been recommended the wrong module once by HP support and again by Crucial. I've had to return two erroneous modules, why is it so hard for the manufacturer to provide such a basic piece of information?
@@IntoTheLightAstrology yeah I had a customer service agent try to tell me this device didn't have a touch screen. It was frustrating. I was asking if it had USI stylus support and they were trying to tell me it didn't have a touch screen at all.
@@michaelcorcoran8768 HP support is incredibly messed up, especially their India centers. Repeat wrong info and failed follow-up. I continue to have keyboard (Bluetooth) connection issues. The battery saver tech sometimes causes keyboard to sleep after a few seconds of non-use, and when waking the computer it can take up to 10 seconds or more for the keyboard to reconnect. Twice it wouldn't at all, I had to have the computer forget the device and add it back. The last time that failed until I restarted the computer.
Want more HP dirt? OK... I got their 11-inch detachable, and its keyboard no longer connects, dead. This is a know issue that neither support can offer a fix for and my escalation agent (to replace keyboard or whole unit if necessary) stopped responding! After a long history buying HP products --there's a lot to love about them-- I am through with them, too many quality issues without support.
I really would like this
+Pixel KING Welcome!!
Kudos HP. You may have just convinced me to buy this! Thank you.
Ps. Can I connect a 4k monitor to the Chromebase and expect a 60hz refresh rate? My monitor has hdmi 2.0 and display port. Would I need a usb c to display port adapter? Thanks
PPS. A track pad accessory would be an awesome addition to this pc!
+TomUK7 Please refer this document to know about changing monitor refresh rate: bit.ly/35QJ9LN
Hi, I have a 128 GB SSD and I would like to replace the 16GB eMMC with that SSD. I guess I would need to install the OS image on that new drive but where could I obtain a OS image for this device? Or maybe there is another way to clone the eMMC to an SSD inside Chrome OS? Thanks!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about way to clone the eMMC to an SSD inside Chrome OS.
I will do my best to assist you.
Sorry but the only options you have is to use a USB/Flash drive or a micro SD card.
HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Regards,
HP Support
@@HPSupport Thank you for the quick reply! I just found an article online on how to make a recovery image on Chrome OS. Just to explain, a big German retailer sold it as B-ware (refurbished) and their specs by the seller stated a 4 GB of RAM and 16GB eMMc drive. When I put the serial number in HP support website I see that the computer originally had 8GB of RAM and 256 NVME SSD. It is sad to see a reputable retailer do this to a product and sell it as "used" and not "downgraded"...
Glad to know that you have found a solution.
Regarding other issue, due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/48ty6mY
Regards,
HP Support
The screen on my unit is crooked in both orientations. Like it was installed slightly off axis. Does anyone know how to fix this?
Hi Brian, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the screen of your Chromebook.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3Ztnz7E
Binu-HP Social Media Tech Support
What is the release date in Germany I can't find anything on this topic
+До дона Artur Артур You can keep checking it here: www.hp.com/us-en/shop
I need to buy a new vent cover, where can i buy it?
Hi Itinkle, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase a new vent cover.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
I'd like to upgrade the internal storage to 1tb. Does anyone know what size of SSD is specifically required?
+bryanfarme HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
I'm changing the ram on my computer, but it's a 2022 v2 and the ram has a cover over it. How do I take the cover off?
Hi Ronits, thanks for contacting HP!
I understand that you need help in changing the memory on your computer.
I will do my best to assist you.
May I know the model number of your computer?
Please let us know.
Binu - HP Social Media Tech Support
@@HPSupport Same ussye, 22-aa0127c There is a N66 Shield CAN DDR cover. It is metal and has same outline for memory showed in video. there is a plastic round the edge that may be holding to the board.
@@HPSupport was able to pull the plastic up and lift off from the bottom
Hello HP, I was about to purchase this chromebase and I saw on the website where it states "up to 10th Gen Intel® Core™ i3 Processor" , but when I select customize and go under processor and graphics, it only gives the option for the Intel Pentium 6405U . How do I upgrade to the i3 processor?? I'm trying to purchase this ASAP 🙂 Thanks for your help 🙏
@@lvpist I hope so!
Yeah I found that the desktop site is less buggy than on a mobile browser or it might just be that they were out of stock of the i3. Sometimes the HP store on eBay sells it brand new with the i3.
How do I know what part I should buy to upgrade RAM? I currently have 1x4G on this model: HP Chromedesk 22-aa0001a 21.5" FHD Touch All in One PC - Snowflake White Intel Pentium 6405U - 4GB RAM - 256GB NVMe SSD - AX WiFi 6 + Bluetooth 5 - ChromeOS
I have purchased something but fear it's not the right part (ADATA Premier SODIMM 8GB DDR4 3200Mhz RAM 8GB, 1.2v) - never did that kind of upgrade on anything in my life!
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about upgrading the memory of your computer.
I will do my best to assist you.
Please refer 'Memory upgrade information' under the specification page to know about the supported memory: bit.ly/3VY5ewG
Binu - Social Media Tech Support
When can we buy this? It's been on preorder for over a month with no official release date
+マックワ 羽蓮 You can check and purchase it from here: www.hp.com/us-en/shop
What ram do I need to purchase? I already purchased this chrome base.
+Joseph You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Would this chromebase be able to handle light gaming like Roblox, Minecraft and Sims 4? I'm really interested in this chromebase.
+Aria First check the system requirement of the games. If this unit meets the system requirement, then you can go ahead and play.
What size is the m.2? 22 by what?
+CubanHitman21 It supports 128 GB PCIe® NVMe™ SSD.
Now I can add more ram and have one of the best chrome os desktops
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Smh, when are you actually going to start shipping out the desktop? Been waiting over a month with no updates.
+Angel J. Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport this doesn't have anything to do with my question, why did u waste time typing this response?
should I buy the 2 yr warranty for $120?
Hi there, thanks for contacting!
I understand that you need to know about purchasing the warranty.
I will do my best to assist you.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
It might depend on what model you have but given that you can buy this entire thing for $329 for office Depot right now I probably wouldn't.