How to Install Aquasana's 3-Stage Max Flow Under Sink Water Filter
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- Опубліковано 17 вер 2019
- How to install Aquasana's 3-Stage Max Flow Under Sink Water Filter.
Remove up to 99% of 77 contaminants, now with 44% faster water flow.
Learn more: www.aquasana.com/drinking-wat... - Наука та технологія
If you are getting leaks at the brass T connection, twist and pull the colar back about 1/2 inch(46 seconds) then insert brass insert and attach.
I do not have space to properly tighten with a wrench at the 2:00 mark. It works fine, but the faucet is unstable so i need to hold it in place. Do you recommend gluing the faucet to the countertop to secure it?
Nathan,
Thank you for bringing this to our attention. We do not recommend using glue to create a seal between the faucet and the countertop. We recommend contacting our team members directly at 866-662-6885 Option 1, Monday thru Friday from 8am-5pm CST.
Our team members will be more than happy to process an order for replacement parts, if needed.
-Aquasana Customer Support
Putting in replacement filters, the green one, if we turn it all the way to the right, no water comes out of the faucet, only if we leave it a little loose. Is that normal?
Andrea,
Your understanding is correct. By loosening up the seam between the top cap and the bottom sump, the water flow will resume.
In order to do so, please proceed with the following steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Detach the sump from the cap, and then re-attach, tightening the cap until it's flush with the sump.
Step 3: Use a sump wrench if necessary. Be sure to avoid over-tightening, as an under, or over-tightened cap can damage the hardware and cause a leak or slow flow in your system. This process should mitigate that issue.
Step 4: Once re-threaded and re-attached, test by turning the water supply back on.
If you have any questions or concerns, you may also contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
What if I'm bringing my own dedicated faucet and the provided line doesn't have a simple connection to the one you provided? Any thoughts?
Hello Robert,
Thanks for reaching out to us. If you have your own dedicated faucet with no connection, you can try using the Claryum Direct Connect water filter. You can find more information here: www.aquasana.com/under-sink-water-filters/claryum-direct-connect-100329886.html. Let us know if you have any other questions.
-Aquasana Customer Support
I need a replacement plastic collar for the tube connection to the brass tee but I don’t know where to look 😢
Hello,
We do not offer replacement parts on our website but you are more than welcome to give us a call at 866-662-6885, option 1, and one of our customer service representatives would be more than happy to assist in placing an order for the correct part needed! Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support
How tight is the connection between the water supply tube and the system? Do I insert it in there without any screw to hold it? How about the other side, the faucet tube?
Good Afternoon! A full inch needs to go into the unit for the tubing to lock into place and when connecting into the the brass tee it does have a few pieces to lock into place. Please give us a call at 866-662-6885, option 1, if you are missing pieces or need further instructions. A Customer Service Representative will be able to assist you with your unit. Phones are open Monday through Friday from 8 am to 5 pm CST.
-Aquasana Customer Support
I installed the 3-stage max flow and it worked fine until I changed the filters and now the water comes out very slowly and the battery light keeps blinking (I did replace the battery with the one provided with the new filters). If I re-install the battery the light goes out but it does not change the water flow. What should I do?
Hello Karen,
Thank you for bringing this to our attention. The battery will not affect the filtration process. It is designed to emit an audible tone when a new set of filters is needed.
Kindly proceed with the following troubleshooting steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If further guidance is needed, we kindly ask you to contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
Can I attach the 3 stage system to an existing faucet w/ garbage disposal? Your direct connect option is currently out of stock. Thanks!
Alex,
Thank you for your interest in Aquasana! The AQ-5300 will not function without the use of the dedicated faucet. At this time, we are unable to provide a specific restock date. We recommend monitoring the website or signing up for Aquasana e-mails to receive updates on the restock launch for the Claryum Direct Connect.
-Aquasana Customer Support
What size tubing feeds the new faucet? I need to tap this to run to the refrigerator which currently uses 1/4". Thanks
Hello Terren,
The AQ-5300 Max Flow System is designed with a 1/4" poly tubing from the outlet side and into the faucet. You may tee-off directly from the 1/4" tubing in order to feed filtered water to your refrigerator as long as it handles 0.5 GPM.
If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
Since no one will reply, I found that 3/8" tube goes from water supply to the INPUT side, and the 1/4" OUTPUT feeds the add-on faucet. I installed the system as instructed and nothing comes out. I heard the air pushed out but now water flows. So bummed.
Hello Terren,
Thank you for your response. Kindly proceed with the following troubleshoot steps:
Step 1: Turn off the main water supply underneath the sink.
Step 2: Remove the sump from the manifold and reconnect.
Step 3: Ensure that the connection points align correctly and turn the sump from the left to the right until it stops.
Step 4: If the sump is not locked in the correct position, it can slow the flow of your system. This process should mitigate that issue.
Step 5: Once re-threaded and re-attached, test by turning the water supply back on.
If the issue persists, please PM us your contact info and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST.
Hope this helps!
-Aquasana Customer Support
Why use nylon ferrels instead of brass? Just curious. Quality above China...
After multiple leaks, I was mailed a new housing but no instructions on how to install. Do I just cut the plastic intake and faucet lines and snap into the new housing?
Hi there! We would love to help you get your new housing installed. Please contact us at 866-662-6885, option 1, so that one of our friendly technical support agents can better assist you. We are open Monday-Friday 8am-5pm CST.
-Aquasana Support Team
I'm in the process of installing the unit, however don't want the battery to alarm after 6 months. Can i simply keep the plastic tag on it, so the battery isn't active? What is the battery powering? Any issues with not using the battery; I assume the system will still work fine? Thx,
Hi Pete! That is a very good question. The battery does not affect the way the filters work. It is mainly for the timer to go off when the filters need to be changed. Please contact us directly at support@aquasana.com or 866-662-6885, option 1, if you have any further questions. We are open Monday through Friday from 8 am to 5 pm CST.
-Aquasana Customer Support
when bought first, when it is delivered to our houses, is there any plastic inside the filters that we need to remove before installation?
Hi there! No you do not need to remove any plastic inside of the filter housing when you first install your system. Let us know if you have any questions or concerns.
-Aquasana Support Team
I want to add a water shutoff after the T , what size it should be ?
Hello,
We do not recommend installing a shut-off valve on the AQ-5300+ Max Flow System. The warranty is voided if the product is used with parts that are not genuine Aquasana parts.
-Aquasana Customer Support
What happens if I had this system installed two years ago and I just removed the battery sticker thing and turned on the system
The battery is used for the timer on the system to help remind you when it is time to replace the filters, the system does not use the battery to filter water.
-Aquasana Customer Support
It has been over 24 hours since installed. I still hear air sound coming through. Is this normal?
Brian,
Thank you for bringing this to our attention. We would like for this inquiry to be handled by one of our service representatives over the phone. What would be the best number/time for us to call? Our business hours are M-F 8 am-5 pm (CST) directly at 866.662.6885.
Kindly DM us the best contact number.
-Aquasana Customer Support
Does the unit have to be hung up
Hello,
Thank you for your question! The AQ-5300+ Max Flow System does not have to be mounted on the wall. However, the installation kit will include a mounting bracket along with screws should you decide to mount the system.
-Aquasana Customer Support
The inlet tube is leaking at the insertion into the housing unit. I can’t push it in further nor pull it out
Hi there! We are sorry to hear that you are experiencing issues with your system and would certainly love to help you to get these issues resolved as soon as possible. Please reach out to us directly at 866-662-6885, option 1, so that one of our water experts can better assist you. We are open Monday-Friday 8am-5pm CST.
-Aquasana Support Team
What is the size of the "T" connector?
Guan,
Thank you for reaching out! The AQ-5300 features a 3/8" T-Brass Fitting.
-Aquasana Customer Support
Does it need batteries?
Hi Sky,
Thank you for reaching out. All of our under sink water filters use the power of your sink's water, so no batteries needed!
Please let us know if you have any other questions!
-Aquasana Customer Support
Hello, I installed a new max flow, Water out is leaking drop by drop, What should I do. 😢
Edit: After reading manual, I inserted more tubing 1 inch to make sure. And the leak is gone. So happy with my purchase and I am in Canada.
Oh no, we are sorry to hear that your system is leaking. We want to help resolve the issue. We want to identify what could be causing the issue, can you please give us a call at:
866-662-6885 option 1
Mon-Fri 8am-5pm CST
One of our agents will be able to assist you with troubleshooting to identify the issue.
-Aquasana Customer Support
Can I just hire y'all to do it lol
Hi there! Unfortunately, we do provide in home installations at this time. We do have a recommended plumbers list of plumbers that might be in your area. Please visit the link below for more information.
pulse.ly/af1a4hick4
-Aquasana Support Team
The video says to flush for 10 mins and then enjoy. The instruction manual says to run for 24 hours before use. Why the difference in recommendation?
Hi Johanna,
Our instructions for the water filter featured in this video, the Claryum® 3-Stage Max Flow, ask that you flush the system for 10 minutes. The instruction manual for our OptimH2O® Reverse Osmosis + Claryum® have you flush your filter for 24 hours.
Please let us know if you have any other questions!
@@aquasana thank you!
I’m having a blowout from the cold water source
Oh no!! Please give us a call in at 866-662-6885, option 1. We can assist you via phone call with fixing this issue.
-Aquasana Customer Support
I cannot get this to work
Kathy,
We are sorry to hear that. We would like for this inquiry to be handled by one of our service representatives over the phone. What would be the best number/time for us to call? Our business hours are M-F 8 am-5 pm (CST).
Kindly DM us the best contact number. We look forward to hearing from you soon!
-Aquasana Customer Support
@@aquasana the plumber is coming today. I think I know what the problem is, will keep you posted and THANKS for answering.
No problem, Kathy! Definitely reach out to us again if the problem persists.
-Aquasana Customer Support
Please don’t b
the constant problems and lack of functionality of this product is insane. I been buying the filters and was instructed by your operator to use a quarter to make it work. This is a scam. I been having same problem for over 2 yrs. Im done
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
I installed everything following the video as a guideline. When I turned on the water I heard it go into the filters, but when I turned on the faucet not a drop came out. Help @aquasana please
Hello Luis,
Sorry to hear about your experience Luis, Could you DM me your phone number and email so our team can reach out to you?
Thank you!
-Aquasana Customer Support