I highly recommend not buying AQ-5200 or AQ-5300. Every time I change the filters, the system leaks. I've put a coin in the bottom, I've bought food grade silicon washers, I've checked the O-rings, I've hand tightened. You *CAN'T* win with these things. And the problem is if you have a single cutoff for the filter and your kitchen sink, and you've pulled your filters to replace, guess what - no working sink until you get the magical perfect touch to get all three to not leak. Also, no support on the weekends. Buy and use at your own risk.
Hello Bob, Thank you for your question. The AQ-5300 was designed with a battery that will emit an audible sound when a new set of replacement filters is needed. The battery will beep at the 6-month mark. A new battery will be included with a new set of filters for replacement. If you have any questions or concerns, you may also contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST. -Aquasana Customer Support
Good morning! We appreciate your interest in Aquasana! We believe your questions will be best answered by one of our water experts. Please DM us your contact information and we will have a customer service representative reach out. You may also reach out to us directly at 866-662-6885, option 1, Monday-Friday 8am-5pm CST. -Aquasana Support Team
Oh no! We are sorry to hear there is no water flowing through the system. We'd love to get you some assistance to help identify what could be causing the issue. Can you please give us a call at: 866-662-6885 option 1 This way one of our Troubleshooting reps can help you identify what can be causing there to be no flow. -Aquasana Customer Support
Hi Uta! The tubing going from the unit to the faucet is 1/4" tubing. Please contact us directly at support@aquasana.com or 866-662-6885 ,option 1. We are open Monday through Friday from 8 am - 5 pm CST. -Aquasana Customer Support
I just have a small leak above a NEW black filter any thoughts on the fix? are there rings above the filter too? I'm gonna have to disasemble or maybe buy a new top if you sell it...tia
Hello there! We are sorry to hear that you are experiencing a leak with your system and would love to help you get this resolved. Can you provide us with the name of the system that you have? -Aquasana Support Team
Get used to it. These things leak every time you change the filter. The engineering on the seals is terrible. Support will tell you all kinds of things - put a coin in the bottom to prop up the filters, get silicon washers, etc.,etc, they will send you new filters. Doesn't change the fact that these things leak so easily.
Hi Elmer, thanks for reaching out! No, our Claryum 3-Stage is not certified to remove Cadmium. We recommend our OptimH20 Reverse Osmosis + Claryum under sink system as it is certified to remove up to 95.3% of Cadmium from your tap water. Learn more here: pulse.ly/vhtc900aaa Hope that helps! - Aquasana Customer Support
Hi David! There is a ring at each side of the unit that is holding the tubing. Press the ring inward (towards the unit) and pull on the tubing at the same time. Please contact us directly if you need further assistance at support@aquasana.com or 866-662-6885, option 1. Phones are open Monday through Friday from 8 am to 5 pm CST. -Aquasana Customer Support
Hi! The T part that gets attached to the cold water valve is called the Brass Tee. If you have any other questions please contact us at support@aquasana.com or 866-622-6885, option 1. Customer Service is open Monday through Friday from 8 am to 5 pm CST. -Aquasana Customer Support
Ling, Thanks for reaching out. The alerting noise sounds to let you know that the system is activated. Please let us know if you have any other questions. -Aquasana Customer Support
Hi Ling, Thanks for reaching out. Could you send us a DM with your phone number and email address so our Customer Support team can speak to you? It sounds like there could be an issue with your product. If you prefer, you can reach out to them at 866-662-6885. Let me know if you have questions. -Aquasana Customer Support
Hi Ling, Great, thank you! We have transferred this case to the appropriate team for further assistance. You should expect to receive a phone call within the following 24 - 48 hours. If this does not happen, please contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST. -Aquasana Customer Support
Hi Carlos, If the output tubing is leaking, it sounds like the tubing is not pushed all the way in. If you're still experiencing leaking issues, please call us at 866-662-6885 to talk with one of our Water Experts.
Can you guys make a video with instructions rather than background music
Thanks for reaching out! We greatly appreciate your feedback and will pass this along to our team.
-Aquasana Customer Support
I highly recommend not buying AQ-5200 or AQ-5300. Every time I change the filters, the system leaks. I've put a coin in the bottom, I've bought food grade silicon washers, I've checked the O-rings, I've hand tightened. You *CAN'T* win with these things. And the problem is if you have a single cutoff for the filter and your kitchen sink, and you've pulled your filters to replace, guess what - no working sink until you get the magical perfect touch to get all three to not leak. Also, no support on the weekends. Buy and use at your own risk.
What is the purpose of the battery? What kind is it and how often is the average replacement time for the battery?
Hello Bob,
Thank you for your question. The AQ-5300 was designed with a battery that will emit an audible sound when a new set of replacement filters is needed. The battery will beep at the 6-month mark. A new battery will be included with a new set of filters for replacement.
If you have any questions or concerns, you may also contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
is this reasonable price than other brand? (cuckoo, coway, panasonic etc)
Good morning! We appreciate your interest in Aquasana! We believe your questions will be best answered by one of our water experts. Please DM us your contact information and we will have a customer service representative reach out. You may also reach out to us directly at 866-662-6885, option 1, Monday-Friday 8am-5pm CST.
-Aquasana Support Team
What is size of hole needed for water faucet mounting?
Hello,
Thank you for your question! The faucet that is included with our systems requires a 1/2" hole.
-Aquasana Customer Support
I installed the 3 filter under sink and when I turn on , no water comes out? Do I need to wait for it to fill the tank first
Oh no! We are sorry to hear there is no water flowing through the system. We'd love to get you some assistance to help identify what could be causing the issue. Can you please give us a call at:
866-662-6885 option 1
This way one of our Troubleshooting reps can help you identify what can be causing there to be no flow.
-Aquasana Customer Support
What is the size of the tubing connecting the filtration system with the faucet?
Hi Uta! The tubing going from the unit to the faucet is 1/4" tubing. Please contact us directly at support@aquasana.com or 866-662-6885 ,option 1. We are open Monday through Friday from 8 am - 5 pm CST.
-Aquasana Customer Support
I just have a small leak above a NEW black filter any thoughts on the fix? are there rings above the filter too? I'm gonna have to disasemble or maybe buy a new top if you sell it...tia
Hello there! We are sorry to hear that you are experiencing a leak with your system and would love to help you get this resolved. Can you provide us with the name of the system that you have?
-Aquasana Support Team
Get used to it. These things leak every time you change the filter. The engineering on the seals is terrible. Support will tell you all kinds of things - put a coin in the bottom to prop up the filters, get silicon washers, etc.,etc, they will send you new filters. Doesn't change the fact that these things leak so easily.
I have a question. Does this system remove Cadmium out of drinking water?
Hi Elmer, thanks for reaching out! No, our Claryum 3-Stage is not certified to remove Cadmium. We recommend our OptimH20 Reverse Osmosis + Claryum under sink system as it is certified to remove up to 95.3% of Cadmium from your tap water. Learn more here: pulse.ly/vhtc900aaa
Hope that helps!
- Aquasana Customer Support
How do you pull out water supply hose?
Hi David! There is a ring at each side of the unit that is holding the tubing. Press the ring inward (towards the unit) and pull on the tubing at the same time. Please contact us directly if you need further assistance at support@aquasana.com or 866-662-6885, option 1. Phones are open Monday through Friday from 8 am to 5 pm CST.
-Aquasana Customer Support
Hi! What do you call that T portion?
Hi! The T part that gets attached to the cold water valve is called the Brass Tee. If you have any other questions please contact us at support@aquasana.com or 866-622-6885, option 1. Customer Service is open Monday through Friday from 8 am to 5 pm CST.
-Aquasana Customer Support
Why does it buzz when you put the battery in?
Ling,
Thanks for reaching out. The alerting noise sounds to let you know that the system is activated. Please let us know if you have any other questions.
-Aquasana Customer Support
@@aquasana it's not a activate sound it's a constant high pitch buzzing is that normal? Do I need it in for it to work?
Hi Ling, Thanks for reaching out. Could you send us a DM with your phone number and email address so our Customer Support team can speak to you? It sounds like there could be an issue with your product. If you prefer, you can reach out to them at 866-662-6885. Let me know if you have questions.
-Aquasana Customer Support
@@aquasana 5104027401. Lingwang52014@gmail.com
Hi Ling,
Great, thank you! We have transferred this case to the appropriate team for further assistance. You should expect to receive a phone call within the following 24 - 48 hours. If this does not happen, please contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
what if the output end leaks?
Hi Carlos,
If the output tubing is leaking, it sounds like the tubing is not pushed all the way in.
If you're still experiencing leaking issues, please call us at 866-662-6885 to talk with one of our Water Experts.
@@aquasana thank you!!, I could stop the leaking
Gas furnace won’t stay lit