My installation was not trouble free. No water came out and we had to call customer service. The solution was to drop a coin into the bottom of the pre filter canister to elevate the filter so a connection could be made. I don't like adding metal to the filtrations system, but the rep is sending out a new filter that will fit without the coin shim.
Hi Robin, We are so sorry to hear that you experienced a leak when installing. We are glad you called Customer Service line and that they were able to provide some assistance. Seems like the coin was just a temporary solution while they ship you out a fresh set of filters. The coin won't be contacting the water that is filtered, system will be filtering as usual. We are more than happy to assist with any further questions you may have. You can call us at: (866)662-6885 option 1 Mon-Fri 8am-5pm CST -Aquasana Customer Support
Hello Grant, Thank you for your question and interest in Aquasana! The Reverse Osmosis System does not require a 24-hour flush with every filter change. This will only be required upon the initial installation and once a year with the membrane filter replacement. -Aquasana Customer Support
Hi Jodie, We are sorry if the video caused some confusion. At the 5:49 mark in then video, instructions ask to drill a hole on the one side of the pipe. Not puncture through to where you make 2 holes. We know sometimes even videos can be confusing, but we are here to assist with any questions you may have. You can call us at: (866)662-6885 Mon-Fri 8am-5pm CST -Aquasana Customer Support
it will take 2 hours to build pressure. It says to use this time to check the leaks. After these words, the hand on the video turned off the faucet?! Should we keep the water running for 2 hours to build the pressure and check leaks or turn it off???
Hello, Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com. We look forward to hearing from you! -Aquasana Customer Support
Does the 24 hour purge also purge the re-minilizer or is that to be detached during? Also, we are currently doing our 24-hour purge and water is barely coming out. Also forgot to do the bleach step... does that matter?
Hi there! The Remineralizer shoulld be installed before flushing the system. The water pressure will vary will flushing your RO, as the water tank refills every time you complete a flush. Adding bleach to your tank like instructed in the Owner's Manual is important as it sanitizes the inside of the water tank. If you have any questions about your system or the flushing process, please call our Customer Support Team at 866-662-6885.
When I installed the faucet, the spacer underneath the counter top is too tall. It does not leave enough thread for the white quick connector to be fully threaded in. I think you guys can design a shorter spacer to accommodate some thick counter tops. Shorter space should also work for thinner counter tops. You can just tight the nut a few more rounds. I had to cut my spacer to make it work and it is not easy to cut.
Hi Kun!! Thank you for bringing this to our attention. We will most definitely pass the feedback along. Please give us a call at 866-662-6885, option 1, if you have any questions or need assistance from one of our Representatives. Phones are open Monday through Friday from 8 am to 5 pm CST. -Aquasana Customer Support
Joel, Thank you for your question! The faucet included with the Aquasana OptimH2O® Reverse Osmosis + Claryum is expertly designed to work with our reverse osmosis system. Any other Aquasana faucet or faucet from another filtration system not designed to work with a reverse osmosis system will not be compatible with the Aquasana OptimH2O Reverse Osmosis + Claryum® and may cause damage to your filtration system. If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST. -Aquasana Customer Support
Can any sink be adapted to add the faucet? I was just gifted one of these but I didn’t know I’d need an additional faucet spot. I just have a standard sink. Please advise
Great question! The faucet may be mounted by drilling a hole into your sink/countertop. Here's a link to the owner's manual for more instructions: www.aquasana.com/on/demandware.static/-/Sites-aquasana-Library/default/dw40a02204/PDF/AQ-RO-3_Install.pdf. If you need assistance and would like recommendations for a plumber, kindly DM us your zip code! Hope that helps. -Aquasana Customer Support
Hello Krupali, Thank you for reaching out. Sanitization is a highly important part of the RO installation. We recommend proceeding with steps included in the manual along with the bleach step. After this has been completed, the sanitization step will be finalized. If you have any questions or concerns, you may also contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST. -Aquasana Customer Support
Hi, my water tank is always empty. and after 2 weeks using it the water does not come anymore. could you help maybe you are familiar with the issue? it happened during the first purchase, I thought the item defects and I replaced the item with the new one. but looks like it's not defected item it is something related to installation.
Hello, Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately! Please PM us, your contact info and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST. -Aquasana Customer Support
Grant, Thank you for your question. The RO faucet is designed to redirect the wastewater directly to the drain. If you have any questions or concerns, contact us at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST. -Aquasana Customer Support
Grant, Thank you for your response. Due to the fine nature of Reverse Osmosis filtration, the faucet will send some water to the drain. To continually produce water, the RO membrane repeatedly sends the impurities to the drain. -Aquasana Customer Support
So much work!!!!! 😓 I’m installing with my brother, but it’s really annoying, and i love doing DIY stuff. I guess I don’t enjoy plumbing stuff 🙄🙄🙄🙄🙄🙄😑😑😑😑😑
Hi there, We're so glad to hear you're making the switch to clean, healthy water! If you or your brother need any help or guidance while installing your filter, please call us toll-free at 866-662-6885 or email support@aquasana.com (current customers).
Hi Elmer, Our Reverse Osmosis systems are not tested and certified with any UV attachments, therefor we are not able to provide a recommendation on this type of installation. We apologize for any inconvenience this may cause. -Aquasana Customer Support
Hi Ahmad, Thank you for reaching out. We'd be happy to help you troubleshoot this issue. Please give us a call at 866-662-6885. Look forward to hearing from you soon! -Aquasana Customer Support
did this say to let water flow for 24hrs before use?!! Someone's paying for that water or your septic tank will warn you of incoming trouble. Am I crazy to think that?
Hi Josh, That's a great question, thank you for reaching out. We instruct you to flush the filter for 24 hours to ensure that no scaling or contaminants are stuck inside the reverse osmosis membrane. We recommend using the flushed water for watering your plants or lawn! -Aquasana Customer Support
Hello, Thank you for reaching out. We do not recommend to insulate the RO System. This provides quick and easy access to the unit for maintenance. Because the heating vent is near your unit, the water will continue to heat up. We highly recommend to separate the RO System from the heating vent to prevent this. Depending on your existing skills and experience, we recommend seeking the assistance of a certified licensed plumber. We do work with a network of plumbers across the US who are familiar with our products. If you will please send us your zip code, we will be happy to provide a few plumbers in your area that are familiar with our systems. We look forward to hearing back from you soon. -Aquasana Customer Support
Hi Samson, We're sorry to hear that you are experiencing leaking with the red housing! Please give us a call directly at 866-662-6885, option 1 or send us an email at support@aquasana.com so that we can investigate into the issue further and advise on the proper troubleshooting steps! Our phones are open Monday through Friday from 8am to 5pm CST. -Aquasana Customer Support
Gogu, Vă mulțumim că ați ajuns! Vă rugăm să contactați amabil dealerul nostru internațional situat în România pentru asistență. Vă rugăm să consultați linkul de mai jos: www.enqan.ro/ Din păcate, echipa de vânzări directe Aquasana nu procesează comenzile internaționale, așa că aș sugera Amazon.com, HomeDepot.com sau Lowes.com. Aceste site-uri web vor transporta unele dintre cele mai populare produse noastre. -Aquasana Customer Support
the constant problems and lack of functionality of this product is insane. I been buying the filters and was instructed by your operator to use a quarter to make it work. This is a scam. I been having same problem for over 2 yrs. Im done
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
My installation was not trouble free. No water came out and we had to call customer service. The solution was to drop a coin into the bottom of the pre filter canister to elevate the filter so a connection could be made. I don't like adding metal to the filtrations system, but the rep is sending out a new filter that will fit without the coin shim.
Hi Robin,
We are so sorry to hear that you experienced a leak when installing. We are glad you called Customer Service line and that they were able to provide some assistance. Seems like the coin was just a temporary solution while they ship you out a fresh set of filters. The coin won't be contacting the water that is filtered, system will be filtering as usual. We are more than happy to assist with any further questions you may have. You can call us at:
(866)662-6885 option 1
Mon-Fri 8am-5pm CST
-Aquasana Customer Support
The link/scan for this site should be on the first page the install book. The plumber had to install 2xs and this video explained it to ME easily.
Thanks for the feedback! If you or your plumber have any questions or concerns, please don't hesitate to call us at 866-662-6885.
Does the 24-hour flush have to be repeated every time the filters are replaced?
Hello Grant,
Thank you for your question and interest in Aquasana! The Reverse Osmosis System does not require a 24-hour flush with every filter change. This will only be required upon the initial installation and once a year with the membrane filter replacement.
-Aquasana Customer Support
You want us yo drill a hole at 5:49 yet you don’t want us to drill through. How are we supposed to make a hole if we can’t drill through the pipe?
Hi Jodie,
We are sorry if the video caused some confusion. At the 5:49 mark in then video, instructions ask to drill a hole on the one side of the pipe. Not puncture through to where you make 2 holes. We know sometimes even videos can be confusing, but we are here to assist with any questions you may have.
You can call us at:
(866)662-6885
Mon-Fri 8am-5pm CST
-Aquasana Customer Support
it will take 2 hours to build pressure. It says to use this time to check the leaks. After these words, the hand on the video turned off the faucet?! Should we keep the water running for 2 hours to build the pressure and check leaks or turn it off???
Hello,
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.
We look forward to hearing from you!
-Aquasana Customer Support
Does the 24 hour purge also purge the re-minilizer or is that to be detached during? Also, we are currently doing our 24-hour purge and water is barely coming out. Also forgot to do the bleach step... does that matter?
Hi there! The Remineralizer shoulld be installed before flushing the system.
The water pressure will vary will flushing your RO, as the water tank refills every time you complete a flush.
Adding bleach to your tank like instructed in the Owner's Manual is important as it sanitizes the inside of the water tank.
If you have any questions about your system or the flushing process, please call our Customer Support Team at 866-662-6885.
When I installed the faucet, the spacer underneath the counter top is too tall. It does not leave enough thread for the white quick connector to be fully threaded in. I think you guys can design a shorter spacer to accommodate some thick counter tops. Shorter space should also work for thinner counter tops. You can just tight the nut a few more rounds. I had to cut my spacer to make it work and it is not easy to cut.
Hi Kun!! Thank you for bringing this to our attention. We will most definitely pass the feedback along. Please give us a call at 866-662-6885, option 1, if you have any questions or need assistance from one of our Representatives. Phones are open Monday through Friday from 8 am to 5 pm CST.
-Aquasana Customer Support
Can you install the RO system directly to the primary faucet? ie not have to use the brass T
Joel,
Thank you for your question! The faucet included with the Aquasana OptimH2O® Reverse Osmosis + Claryum is expertly designed to work with our reverse osmosis system. Any other Aquasana faucet or faucet from another filtration system not designed to work with a reverse osmosis system will not be compatible with the Aquasana OptimH2O Reverse Osmosis + Claryum® and may cause damage to your filtration system.
If you have any questions or concerns, you may also contact us directly at 866-662-6885 Option 1, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
Can any sink be adapted to add the faucet? I was just gifted one of these but I didn’t know I’d need an additional faucet spot. I just have a standard sink. Please advise
Great question! The faucet may be mounted by drilling a hole into your sink/countertop. Here's a link to the owner's manual for more instructions: www.aquasana.com/on/demandware.static/-/Sites-aquasana-Library/default/dw40a02204/PDF/AQ-RO-3_Install.pdf. If you need assistance and would like recommendations for a plumber, kindly DM us your zip code! Hope that helps. -Aquasana Customer Support
We installed the same way but didnt have bleach so didnt use bleach for purging, instead flushed the tank 2-3 times. Is that okay ?
Hello Krupali,
Thank you for reaching out. Sanitization is a highly important part of the RO installation. We recommend proceeding with steps included in the manual along with the bleach step. After this has been completed, the sanitization step will be finalized.
If you have any questions or concerns, you may also contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
Hi, my water tank is always empty. and after 2 weeks using it the water does not come anymore. could you help maybe you are familiar with the issue?
it happened during the first purchase, I thought the item defects and I replaced the item with the new one. but looks like it's not defected item it is something related to installation.
Hello,
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately!
Please PM us, your contact info and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885, Monday thru Friday from 8 am-5 pm CST.
-Aquasana Customer Support
Why does the RO waste go in and out of the faucet, rather than straight to the drain?
Grant,
Thank you for your question. The RO faucet is designed to redirect the wastewater directly to the drain. If you have any questions or concerns, contact us at 866-662-6885 Option 1, Monday thru Friday from 8 am-5:30 pm CST.
-Aquasana Customer Support
@@aquasana I understand that It works that way, I'm asking why. Why does the faucet need to be involved in disposing wastewater?
Grant,
Thank you for your response. Due to the fine nature of Reverse Osmosis filtration, the faucet will send some water to the drain. To continually produce water, the RO membrane repeatedly sends the impurities to the drain.
-Aquasana Customer Support
So much work!!!!! 😓 I’m installing with my brother, but it’s really annoying, and i love doing DIY stuff. I guess I don’t enjoy plumbing stuff 🙄🙄🙄🙄🙄🙄😑😑😑😑😑
Hi there,
We're so glad to hear you're making the switch to clean, healthy water! If you or your brother need any help or guidance while installing your filter, please call us toll-free at 866-662-6885 or email support@aquasana.com (current customers).
What is the waist gallon output for this system I..e how much waist water per clean water ratio
Also, do I have to disinfect my pressure tank if I add a uv lamp under my sink as the last stage of filtration.
Elmer,
The Reverse Osmosis has a 3 to 1 waste water ratio. Please let us know if you have any further questions!
-Aquasana Customer Support
Hi Elmer,
Our Reverse Osmosis systems are not tested and certified with any UV attachments, therefor we are not able to provide a recommendation on this type of installation. We apologize for any inconvenience this may cause.
-Aquasana Customer Support
Thank you for your amazing customer support
Happy to help!
- Aquasana Customer Support
Turn off cold water, then open faucet to drain water!
i did the same steps,but no water coming out at all
Hi Ahmad,
Thank you for reaching out. We'd be happy to help you troubleshoot this issue. Please give us a call at 866-662-6885. Look forward to hearing from you soon!
-Aquasana Customer Support
did this say to let water flow for 24hrs before use?!! Someone's paying for that water or your septic tank will warn you of incoming trouble. Am I crazy to think that?
Hi Josh,
That's a great question, thank you for reaching out. We instruct you to flush the filter for 24 hours to ensure that no scaling or contaminants are stuck inside the reverse osmosis membrane. We recommend using the flushed water for watering your plants or lawn!
-Aquasana Customer Support
@@aquasana how is this done if the water is going down the drain?
Hello,
The water coming out the faucet can be captured with any reservoir you prefer.
-Aquasana Customer Support
We have a heat vent under the under sink cabinet. The result is luke warm water!! Anybody ever wrap the tank with any kind of insulation?
Hello,
Thank you for reaching out. We do not recommend to insulate the RO System. This provides quick and easy access to the unit for maintenance.
Because the heating vent is near your unit, the water will continue to heat up. We highly recommend to separate the RO System from the heating vent to prevent this.
Depending on your existing skills and experience, we recommend seeking the assistance of a certified licensed plumber.
We do work with a network of plumbers across the US who are familiar with our products. If you will please send us your zip code, we will be happy to provide a few plumbers in your area that are familiar with our systems.
We look forward to hearing back from you soon.
-Aquasana Customer Support
@@aquasana 02052 Thank you.
the red one keeps leaking
Hi Samson,
We're sorry to hear that you are experiencing leaking with the red housing! Please give us a call directly at 866-662-6885, option 1 or send us an email at support@aquasana.com so that we can investigate into the issue further and advise on the proper troubleshooting steps! Our phones are open Monday through Friday from 8am to 5pm CST.
-Aquasana Customer Support
Ce pret are acel filtru cu osmoza?
Gogu,
Vă mulțumim că ați ajuns! Vă rugăm să contactați amabil dealerul nostru internațional situat în România pentru asistență. Vă rugăm să consultați linkul de mai jos:
www.enqan.ro/
Din păcate, echipa de vânzări directe Aquasana nu procesează comenzile internaționale, așa că aș sugera Amazon.com, HomeDepot.com sau Lowes.com. Aceste site-uri web vor transporta unele dintre cele mai populare produse noastre.
-Aquasana Customer Support
the constant problems and lack of functionality of this product is insane. I been buying the filters and was instructed by your operator to use a quarter to make it work. This is a scam. I been having same problem for over 2 yrs. Im done
Thank you for bringing this to our attention. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
If you’re open to discussing your experience further, please message us, and we will work to provide a resolution soon. You may also contact us directly at 866-662-6885 Option 1, Monday through Friday from 8 am-5:30 pm CST, or email us at support@aquasana.com.