Sometimes Being Honest Costs You A Job…
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- Опубліковано 5 жов 2024
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I don’t want your money, just your business. Words to live by. Mad respect Casey.
❤
@@stevengrotte2987 you don't know U-Haul well.
Nor John Deere.
Nor AAA motorclub.
There is NO LOYALTY in big business.
They will sell you out for a penny per unit, or less.
Same with about 70% of private individuals. (Sadly).
Example you say?? China just tried to wipe us off the face of the earth, and STILL folks FLOCK to Wal Mart and buy cheap Chineese SHIT.
I’ve never heard that saying but I’ll never forget it!
The power of being honest and open is the most relaxed way to do B2B work. "if your business does well then so will mine, let's grow together".
Cute saying but I want both. Without money there is no business
It can never hurt to be in the good graces of a company that owns a fleet as a tow driver. Well done.
This right here is the whole thing. From a purely pragmatic view, setting being a decent human being aside, THIS is a huge win. On top of this, word gets around and having people advertise for you, for free, is no small thing on it's own.
The next time they need a vehicle towed, this guy will be the first one they call.
Hard to say, when business was all about who you knew, yes that may have been true, but now the person you talk to might change every 6 months, and the new guy picks via lowest price.
@@user-yd7me7ns1o You have a good point. Most often, if the person doesn't know you, they tend to go with the lowest bidder. On the other hand, in the world of towing and auto repair reputation is big. Being the lowest bidder only carries you so far.
yea im sooo sure that multi million dollar cross country company is really penciling on under this doods contract that he fixed x vechile without bringing it to shop.. all they give a shit about is how fast u show up and if ur ppl get it their without totaling it. u probaly think that working 10 hr shifts will get u a raise dont cha
I am a retired auto technician and found that people will beat a path to an honest technicians shop. I really enjoy your videos.
I am not a trucker but have found a shop that never needs bringing anything back in plus they are not condescending
That is very true!
Certainly true! However, finding that honest mechanic can be very difficult indeed.
Well honestly listening to what he's saying in this video, while yes they are honest it's their own screw up. He called the lead technician who said the truck left with the correct amount of oil and it looks like new oil so I'm assuming they did an oil change. The shop left the oil filter loose and caused the loss of oil so all they're doing is fixing their mistake. Honest, yes, but it's not like they're doing a huge favor by fixing a screwed up job.
@@smilingsamurai5590 The guy who fixed it didn't screw it up. He could have done exactly what he was told and made a lot more money. He did the right thing and saved them money. He was a tow truck driver, not a mechanic.
I was raised on "treat others how you would want to be treated". I would have done the same thing you did. Just by that one action, you boosted your business, and gained the respect of your base. Keep up the top-notch service my man!
The basic line is" DO ye onto others as you would have others do unto you"
Be the change you want to see in the world
I've always hated that phrase because it's complete BS. Essentially, as it turns out, the way that I want to be treated is considered"rude" or "offensive" to everyone else. So I've looong since stopped treating people how I would want to be treated and reverted to how I think they want to be treated.
You are a good dude. I was raised the same way
Me too
Being honest and a good guy is always the right thing to do.
Well said, thumbs up
Sadly, it's not as common anymore. And sometimes, it's lack of training and/or thinking that causes the issue. I try to think of ways to save the customer money in the long term.
Agreed
I completely agree. In my business I have long term customers like this. Doing the right thing means they will never call someone else. Also throwing in a freebie when they are in an unfortunate situation goes a very long way. In the end it just helps you sleep at night too knowing you're not one of "those" people.
THAT is ONE reason why we like you Casey and your Channel! Your Channel is going to get HUGE one day!! Like 10 MILLION SUBS!
You say "costs you a job," I say, "gained you respect," - and hopefully many more clients. These days not many companies will go above and beyond by doing the right thing. Kudos to you.
They'll definitely come to you as a trusted service in the future, and that could be worth way more than the one-off payday of taking this rig on a multi hour journey.
Absolutely, TDP. And the way you're treated by those that trust you is priceless. 👍
The fact you checked the oil before towing shows you’re better than most mechanics!
Honesty and integrity is in short supply these days. Good job Casey.
non dexos oil great integrity!
My experience with tow truck drivers has always been great. A lot of them seem to be genuine like this guy, going the extra mile without being asked and save you money when it would be easy for them to do otherwise. I’m sure there are some bad ones out there but it seems to attract a lot of chill people.
I had a tow truck driver send my truck (when the water pump died and I had no time to fix it) to a local shop. The shop there I only paid 400 bucks for the water pump new coolant AND a blower and had me on the road the next day.
that driver was also a fellow co-worker from a retail job we both had.
You deserve a medal for what you did. Hope you got paid for your time, oil and filter. Hope the fleet mech that left the filter loose gets a repremand. Hats off to the customer (who rented the van) for noticing the low oil pressure and saving the engine. Much respect sir, and my hat is off to you. We need more people like you. People like you are what make this country great.
Oil filters are tricky, u want to lube seal, hand tighten then give it about 1/4-1/2 turn more to get it just snug because over tighten can be a issue. And because the threads are well oiled it's very easy to over tighten.
@@stonefox9124 They're not tricky. You just have to use due-diligence in getting them tight. I've been a mechanic for 30 plus years. I've made my share of bone-headed mistakes. My mentor told me one time, "Don't put a drain plug in without tightening it. You WILL forget it." Same could be said for oil filters. This one was obviously spun on and just forgotten. All's well that ends well! thanks again.
He got called for a job, didn't do the job, and stole someone else's job so no one gets paid.
_real american hero right there._
Man: hey I found the issue and fixed it for you so you don’t have to worry about having to get towed hours away to get fixed then towed hours to get it back.
Some internet Rando: wow I can’t believe what a jerk he is.
Dude saved the company a lot of money because he was honest and wanted to see if there was anything he could do to fix the issue and he did, I would to have someone like him around me who doubles checks to make sure I’m not spending more than I need to.
@@mtndew314 ah yes just like how people that give sound health advice are putting doctors out of work
I’m a world where the “companies” will complain it wasn’t done by a “professional” and therefore void a warranty, it is great to see you doing the right thing. Great mindset too about making a friend and customer for life. Trust is HARD to earn again when it has been lost.
That's companies looking for a reason to weasel out of honouring the warranty
I've always expected companies to be like that so I have things done/installed and keep the box for the item so they literally have no reason to say "no"
This world needs a lot more people like you Casey. Doing the right thing is always the best thing. 😊
The customer did well too. How many watch the oil pressure. Stopping the truck saved U Haul and engine + labour
@@getahanddown well, if your vehicle has an oil pressure gauge, you should be watching it. That's what gauges are for.... 😊
I drive a Chevy Cruze and it doesn't have an oil pressure gauge. But if it did, I'd be watching it just as much as I watch my temp gauge...
doing the right thing would have been putting the right oil in he put in non dexos approved oil voiding it’s warranty
I am a roadside agent for U-Haul and I applaud you kind Sir for going the extra mile!
It is sooo refreshing to see an honest man. God bless you, Casey.
My contractor employer of 30+ years was such an honorable man that we never once had a written contract. At the shake of the hand he built multi-million dollar homes and maintained them. His customers were so sad when we all retired. I was always thankful and blessed to have that job.
I use to have a service business years ago and ran it like you do Casey. My reply to situations like this was "I make enough money to keep food on the table and fall asleep with a clear conscience, if I gouge you, I only get ONE of those things".
we need more people like this especially in the mechanic's world
Someone told me “the way you do anything is the way you do everything”. Good ethics is critical and you definitely have it Casey. Great job and good lesson.
I've always found that by being honest, you feel good about yourself, and it makes facing life's difficulties that much easier.
You are a true gentleman. Good guys don't finish last. They treat people with respect and sleep at night.
Casey, You're honest to the core and that's why we all love you and your channel. I'm actually impressed that the customer noticed that it was losing oil pressure. Most people just get in, start it up and drive off.
Hard to "drive off" when computer puts engine into limp mode
I know, I thought about that too. that could have turned into a major repair
Back in the VCR days one Portland News channel deliberately popped the fuse on a perfectly fine VCR (& replaced it)and dropped it off at a few repair shops. Only one shop was honest and said, no charge, just a blown fuse. It was the smallest repair shop in Longview. Any other tow company would have simply towed the vehicle to a destination, & collected a few hundred bux. word of mouth goes a long way
@@speedfreak8200 I keep forgetting about the computers in all these new vehicles, My daily driver is an '86 AMC Eagle.
@@EvrttGrn COOL !!!!
I thought those eagles were all dead!
Congrats on the epic ride !!
Before I watch this I just want to let you know that if being honest cost you a job it gains you all of my respect. Being honest at a legitimate money cost to yourself is amazingly respectable! I don't know you and I haven't watched your video yet but I'm proud of you! Now I'm going to watch your video.
Your honesty is the reason I’m sure they call you. Honestly, it’s very very rare. In this sad world. We are living in today. Wish there were more people like you Casey. Love your content love your attitude and sense of humor. 😂😂😂
This nation needs more honest people like yourself.youll come out miles ahead in the long run.
As a self employed dude myself, I still fully believe honesty pays in the long run. So yeah, would've done exactly what you did Brother, great job!
It sure does. Several of my customers have told me that they chose me over the competition because they got the impression that the other guys only wanted their money. Right now, I have so much work lined up that I'm quoting a 2-3 year wait time.
Honesty is the best policy. I appreciate your honesty.
You nailed it at the end! Doing the right thing always pays off in the long run, especially when you're trusted to spend other people's money. I've been in the industrial sales business for almost 30 years and my longevity is a testament to that attitude. Great to see it in practice!
Gave a mechanic my truck for grinding brakes. Gave him my card as I had to leave for a few weeks and said fix/ replace whatever you need try and keep it less then 2k.(thinking entire system). He called me a few days later bill was $60. I had mud in the brakes he cleaned it out and all was good. His honesty earned him a customer for life and quite a few references.
You can tell Casey had great parents! They should be proud!
That’s why you’ve got a loyal following. Customers and audiences can and will trust and appreciate you for first being a kind and trustworthy human being. Second, for being caring and helpful. Good job!! Your reward awaits you at the end of our journey in this life.
I wondered away from CCHR for a second and watched another tow channel. A good recovery with a rotator but the guy barely said a word . I just watched Casey in a sense check the oil in a uhaul truck and talk through it and was like that’s what it takes to get an audience talk through the video even if it’s dumb stuff and people will watch and listen
That's awesome Casey. I wish more businesses had even a fraction of your ethics.
You just showed an incredible amount of honesty and integrity, which is #1 in any book. That tells me right there that you are ALWAYS the right man for the job.
I like this guy; he's my kind of people. You do what's right... because it's the right thing to do.
TOTALLY agree with you and Nate. I did the same thing when I ran my business as well. I had my business for 17 years fixing hot tubs till I got taken out by pinched nerves 3 years ago.
If everyone was this honest, the world would run a lot sweeter.
If they’re stand up people they’ll call you first every time they need a job done. Leaving happy customers in your wake is always good for business
Casey The world is round it will come back to you ! I have been in business for 32 years and always work for the customer.
Casey you are entertaining, honest and relatable! We have all been there at the cross roads of making $ OR doing the “RIGHT-THING” with lots of “hey squirrel moments😢”. Doing the right thing and saving YOU seven hours on the road! I am glad that Grumpy is back with you, but I miss your “daughter-time”. She IS so cute and proud of her Daddy!
I used to sell electronics for a bit down at Radio Shack back in the day. He came in looking for an HDMI cable for his TV and wanted Monster Cable, but asked my opinion. I gave him the run down that basically any cable under 5' would work, and he didn't need to spend huge cash on a high end cable (Digital signal either works or it doesnt - but on runs over 25' is when cable quality comes into play to make sure those 1's and 0's come in strong enough to not turn into a garbled mess). Guy seems super happy with me, I toss him my card, says he will be in touch later about another purchase.
After the sale I get completely chewed out by my DM who was visiting our store for not pushing the high end stuff on him and letting him walk out spending $15 rather than $100.
About 3 weeks later he calls me and asks me when Ill be in the store. I tell him and he says he'll see me then. Turns out he was getting ready to get all his team cell phones with PTT for his catering business - not sure if you remember Nextel but we used to sell it there like 2004/2005. He needed a business account with 20 cell lines. I ended up walking out with a massive commission and hitting my annual sales numbers in basically a day. He even came back to pick up some sound systems and a new TV for his living room later on. All things he would call me for before he came into the shop because he felt that I was the only guy who didn't try to fuck him by selling him expensive things he didn't needed. He also sent in some of his friends and business partners to come get their cell contracts with me. I became that guy in "I got a guy". It was a great steady stream of commission income started because I didn't try to make that extra $2 in commission on the Monster Cable. I only did what I would have wanted someone to do to me in that situation.
Thanks for being an honest guy. It always comes around and pays better later
That rig was surely thirsty! Definitely saved them a ton of money on this job! Appreciate all you do for everyone 💯 🙏
This kind of honesty brings you respect and loyalty.
Bravo.
Well done man honestly is the best policy.
I always go back to the same garage, as they don't overcharge me like some other garages do, and won't treat people like idiots, so it's definitely worth respecting your customer's time, as they will definitely come back.
Doing the right thing, makes you a good man. "I don’t want your money, just your business" is a great business strategy. Keep it up Casey!
That is exactly how you build your business. You can be trusted to do the right thing and that brings customers back just about everytime and spreads the good word to even more potential customers.
Good on ya dude ! The world needs a LOT more people in it like you !
I am totally amazed that the customer paid any attention to the oil pressure guage. I respect your honesty because most people would just tow it and let the mechanic figure it out.
You will come out ahead in the long run. That video will keep you on the mind of many people in your area. Great job!
The definition of integrity is doing the right thing even when no one is watching.
This is a VERY important video on your channel, Casey....thanks for your honesty and for SURE earning a client's respect is way more valuable than just loading up the truck for their mechanic to find that simple issue. A little sleuthing can sometimes go a long way!!
@@mobilegameclips5628 your last sentence is 💯 % CORRECT !!!
The current local U-Haul manager MIGHT keep using Casey due to his honesty. I hope so.
Will the next guy?
U-Haul corporate doesn't give 2 shits.
And you can sleep at night knowing you done the right thing!!
We need more people in this world like that!
Nice work! You’re an honest man! We need more like you!
I was a heavy tow operator for 25 years, and I would do the same thing for our steady customers. If it was something small that I could fix, I would do it. The customer was happy to have his truck back on the road and I could move onto another call. My boss in the other hand, would flip out. He would tell me not to try and fix it. We get more money towing it. I feel the same way you do. I wanted happy customers and they would continue to call. I got out of the business a few years ago. I still miss it, but at least I know I treated people the way I would want to be treated. Keep up the good work, and be safe out there.
So sensible as well as being honest.. Good for you Cassey.
Powerful. "I dont want your money, i want your business"
Take care of people and they will take care of you.
Great job! I look for providers like you which is a main reason why I like your channel above all others!
OMG! An honest mechanic! One of the rarest species on Earth!
Good on you Casey. Those are words to live by. Too bad not every business does the same. 👍🏻
Not only will you get their business but word will get around, and the kindness and honesty will pay big dividends in more business.!
You would definitely get my business.
Doing things like this will gather you more jobs absolutely
Honesty, integrity, inquisitiveness and "the right thing". You're a mensch, and we need more of that kind of behavior from everyone. Well done.
honesty is a hard pill for most to swallow and digest. doing the right thing is the right thing to do. so many just go for the short term money that they blind themselves from future business endeavors. it is awesome to see you set an example for others. A very very wise man once told me , "practice doesn't make perfect, perfect practice does" thank you for living that mantra
Honesty & a clean conscious leads to a successful long life 👍. Respect
That's what I love about you! You are honest and don't take advantage of anyone. You're the best Casey LaDelle!
It's what the world needs is honest people that will give the real truth and help any and all with their knowledge they have. As a mechanic I wonder how long it was driven without oil.
You are such a stand up and honest guy Casey. What an awesome example to us all!
you're an honest man ... a rare find in today's world ... that speaks more than a job
Not only did you save the customer save money, you saved the planet all the environmental wear and tear that trip would have caused.
You are a good man Casey.
Good for you Casey. You're a man who lives by his good morals. Thank you for this video.
Correct. they will always call you before they call anyone else to fix a truck. Honesty is your best policies. The more honest you are the more they come to you.
If anything, that secured many more jobs. A good, solid, and honest contractor is priceless. Nice work!
Honesty is so important with customers. Reminds me of a time with my old car when the indicator was on telling me one of my turn signal lights was out. Went to a shop and was told it'd be $80 to repair/replace, but they didn't have that bulb in stock. Drove to a little parts shop and bought a 2-pack of the bulbs for $5 and the cashier came out to the parking lot with me and showed me where to reach to simply twist it out and twist in the new one. Guess where I started going to any time I needed parts, oil, windshield wipers, anything....
Casey...you are a damn good guy! Honesty is the ONLY POLICY in my books. I'd do the same thing. I'm so happy to know there are more guys out there like us! Cheers!!
Casey, I LOVE that you went that extra mile to help the customer!! That is indeed, what great customer service is all about!!! Your efforts are certainly commendable and respectable!! If I'm ever broken down in your area you'd be at the top of the call for help list!
However...
If I were in your position, in this specific scenario, I would have brought the manager of that U-Haul location out and showed him the problem before taking any corrective action. Discuss the problem, solution, and options before taking action, that way U-Haul corporately, the franchise holder, and manager are all within the company's guidelines for the repair.
Great job getting that truck back on the road for the customer though!!
You're a good man Casey! When I run across people and businesses like you/yours...I will always bring them the work needed, even if they aren't the cheapest. Why? Because they are doing their best to get the job done right AND do right by the customer. Awesome!! Oh yeah, of course I just subscribed!
Honesty, such a good quality.
Awesome Job Casey... There needs to be more people like you around.
People like you are golden.
Honesty is what will bring customers in the long term.
Dishonesty can bring you lot of money quickly, but there will always a price to pay sooner or later.
And being honest will help you sleep good and not ashamed to see you in the mirror.
Your integrity is admirable. I’m probably 25 years older than you and I found that even when you do admirable, honest things like that there is no long term business relationship. Managers change regularly and the new people have their own people and you’ll be thrown out.
I agree with you. You should do the right thing because it's the right thing to do. I'm not too impressed with people that try and shine the brightest light on them doing the right thing.
@@nikkimcdonald4562As much as I agree, part of me naively hopes someone will watch this and make a decision to do the right thing because they admired him for doing the right thing.
Realistically he should bill for this, he put miles on his rig and an hour of time. If not he should tow it then do the same repair in his shop and get paid appropriately.
@@BreadAndGatorade at the end he told us, he is going to bill them for the time he spent, and still have a good payday, just not the 7 hours on the big rig.
I recently dove into the world of entrepreneurship myself and I came across a scenario that resembles this. A man wanted my service for his home but couldn’t afford it as he had been on workers comp since he broke both wrists on the job. I offered to do it for him for free because it seemed like he really wanted my service. He hesitated at first but I reassured him that I appreciate the business and enjoy doing work for my community so he accepted. Fast forward about a week…he got 3 of his neighbors to sign up for my service. When you work with honesty and love from your heart you’ll be rewarded in ways untold.
Wow Casey. Words cannot express all of the valuable lessons here. Very well done!
Honesty and integrity….bless you one hundred fold.
Honesty is for sure a better course to take in the long run!
TWO out of THREE U-Haul rentals I've used in the past year has had LOOSE OIL FILTERS that dump all their oil on the street.
The mechanic that was sent out to rescue us checked the oil filter FIRST and found it loose like in this video.
It is now my standard operating procedure to check the oil filter on EVERY U-HAUL RENTAL I ever use.
The Gods will bless you for being a Upright Man
Props to the customer for noticing and shutting it down.
Great work ethic love it
I'd have handled it the same way. I believe in Karma, good for good, and bad for bad. I have to sleep at night. Kudos to you Casey!
Honesty, integrity. So good to know that some take pride in their work and business principles. Have to chuckle with your comments about making a mess with oil, that's me to a tee! No matter how careful I am.
Nicely done Sir ! Thats way i like your channel so much, you dont pull no punches with your customers ! You give things to them as straight as you can an thats how you do it.
I say thank you for sharing your knowledge and experience as well as the adventures you get to go on with everyone Sir ! ✌️❤️🙏
You definitely are a old soul because that's the way businesses used to be run but not any longer you are one of very very few people that are absolutely trustworthy and ethical❤❤❤❤ honesty is a quality that is very scarce today God bless you
knowing what is right, and doing what you know is right are not always the same thing for everyone. I hope your interpretation of both catch on to others who should, 'want the business...then the money'. Thanks Casey.
"I don't want your money, just your business." much respect
integrity is rare with alot of businesses, we need more people like you in the business world. Especially with mechanics and towing compannies. thanks ♥
Bless you! This is the way the world should behave. What a pleasure it would be if everyone did just a little bit extra to make each day just a little bit better!
Great job! Being honest and taking a little bit of extra effort to fix a small problem. I hope you get tons of business from this.
Thank you for being so honest GOD BLESS MEN LIKE HIM PLEASE