Thank god I seen this!!! Literally been searching for a T28 and today we seen this company advertising one and we’ve sourced the £44k ready to ring them tomorrow, view Friday and literally arrange to buy and drive it away!!. Thanks for the heads up mate much appreciated 👍
I returned an Autotrail in 2021, motorhome damp, letting in water and it was new. It was unfit for purpose, the good thing for us is we had finance on the vehicle and because of that Lloyds finance took the case over and we got a full refund. There’s no reason why you should not get a full refund, it’s painful now but it will resolve itself. Legally they don’t have a leg to stand on
Bloody hell, really gutted for you. Sounds like you’ve covered yourselves with independent inspections and detailed evidence. At the very least you’d expect full refund plus compensation for time, expense and energy wasted. Really hope it all works out for you.
Hi there so sorry to hear of your woes. I was treated similarly by the company that sold my new motorhome to me. The first year they did the habitation and warranty testing. According to them perfect. The second year whilst on a tour I had an independent inspection. The damp issues were huge. The supplier treated me as you are being treated. However after a few months of denial I told them my solicitor was dealing with the problems and that the inspector I’d used aas going to be my witness when it goes to court. The main importer suddenly contacted me and collected the motorhome replaced rear , roof and nearside panels; which must of cost thousands. The supplier had their tech manager sacked and even today some 12 yrs later I’m still the proud owner and have enjoyed numerous tours practically trouble free. The stress that’s caused from this obnoxious practice is dreadful so I really hope you have a positive result and many wonderful tours lay ahead. I’ve subscribed so hopefully you’ll up date us soon . Best wishes.
What a nightmare, should be a uplifting experience with getting a new vehicle with so much promise of adventures to come. Hope you get sorted buddy and thanks for the heads up.
Sorry you've had such a nightmare, we must thank you though for doing such an informative video exposing such poor service etc. All the very best for the future and we have subscribed to support you in the quest for justice. Best regards, Andy.
I bought a caravan from Grantham's £35k worth 2 years ago. All was very good until the brakes failed. Being a twin axle large van this was a big issue. They tried to charge me £2k for repairs (6 weeks old van) saying I had been driving with the parking brake on!!! (Obviously I 100% hadn't). I stood my ground and strangely they backed down the next day. But I wouldn't go back there for anything now. And moved my servicing to a different swift dealer. Shocking company!
Just watched the end of the video - is that plastic ABS pipe running below the van? That will last 5 mins out on the road without any protection! Also, the hot and cold pipes are exposed too! If they don't get damaged, they will freeze. I think returning it is by far the best solution.
Just watched your vlog via the big telly. We feel your pain. We have been given the runaround not as bad though, sorry to mention that. Our cablight had a crack in it and a slight leak so asked the dealer to order a replacement under the warranty and it turns out they never submitted a claim. Then they went bankrupt and reformed under a new director, so a year on and I have involved Citizen's Advice etc. Not sure if there is much that can be done. We hope you get to return your campervan and hope you find a replacement very soon. Just subscribed so we can follow you on your, hopefully, happy travels and journey. All the best, Gary and Julie.
I had the same problem with Swindon caravans, I bought a new 2018 Swift caravan, it flooded on the first day we used it because the waste from the sink wasn't connected plus 13 other faults, We asked for our money back and they refused because the van wasn't fit for purpose, they didn't care.Best of luck
Hope you get sorted I myself have recently bought a motor home from Granthams and we’re very happy with it as we haven’t had any issues 🤞we snagged a few items when we went to view and those were sorted by the time we collected it and I have to say they gave us a fantastic part ex price for our caravan which was even more than I could achieve selling it privately (which I tried on eBay and facebook) our only grumble would be that the cleaning job carried out wasn’t great so we went through it before our first trip that aside so far so good
Sorry to hear your bad luck with the van. We purchased a New Bailey in Jan this year. We have had 2 x 10 day trips and it has been back to the dealer twice for issues with the rear floor and has to go back again for a delaminated kitchen worktop when the part becomes available. We had a pipe in the bathroom come loose spraying water everywhere in the cupboard under the sink (lucky we were in the van at the time) Ok simple fix by me to fix that . We are booked up for the rest of the year with 24 weeks booked but not sure if the caravan will take it. One good thing for us is our dealer is very good . Good luck and hope it works right for you.
You have my total sympathy....I bought a camper-van in 2019 from Motorhome Depot, based in Mansfield, Notts but I had to travel to Leeds to see and purchase it. They 'pressured' me from the very beginning and did everything t they could to get the sale. Three months later the gearbox in the Peugoet I bought basically blew up, this was 5 hours before I was due to cross the channel to go to France in it. The company washed their hands of the problem, even when I discovered the seller had a had a 'bodge' repair job done on the van prior to sale through Motorhome. The company I discovered had colluded with the seller. The repairer told me he wouldn't give a guarantee on the gearbox because he knew it wouldn't last! The repair cost me £1.750 and the Company I later learned had had a vast amount of dis-satisfied customers for much the same reasons as myself. Avoid this company at all costs, if they are still trading!
We bought a new car and within days the alarm would randomly go off and sometimes the car would even unlock itself. Car went straight back into service and they said there wasn't a fault because they couldn't find it! Then they said they fixed the fault, but I was still getting alarm notifications on my phone app. We notified them within the 30 days but they were being pretty obstructive and didn't want to settle. Luckily for us when we had our test drive and were walking back to the showroom with the Salesman the alarm sounded and I remembered the Salesman looking surprised but he assured us it was nothing. However this proved the fault existed before the car was purchased and they couldn't dispute this. We eventually got our money back, minus a small fee. Like you it was very stressfull time. It's easy to be wise after the event, but it pays to check everything. Good luck and stand your ground. . .
sadly they are all the same i bought 2 new motor homes from Marquis in Preston (i know once bitten twice shy) both had lots of problems with zero help was at the nec felt sorry for all the people actually buying of them
Sadly, I can’t help but think (from personal experience) build quality just isn’t what it was, and as a result there are more things that just breakdown. Just not acceptable for the money being spent
Sad to say I'm not surprised. Too much to type but we were lucky as we had been burned with a private sale previously so looked into things a lot more than we had previously. The saleswoman just bare faced lied to us and even when confronted tried to pass the buck. Every van we looked at was in a disgraceful condition. We wouldn't touch them with a 10 foot pole. So sorry you had all this trouble.
Sorry to see the situation you find yourself in. Such a shame when you think you’ve found the perfect van and then get a body blow like this! Hope you get it resolved in one way or another very soon!
It must be so stressful for you both, but thanks for the warning. Unfortunately, you never know how good they will be until you buy from them. Using your channel, reporting to the Caravan and Camping club etc should apply more pressure. Stay as calm as you can and back these cowboys into a corner! We are new to motorhoming and bought a 2009 Autotrail from TMD Motorhomes in Redditch in September last year. It wasn't cheap, but everything we have reported to them - it is an older vehicle, they have repaired without question and the service has been fantastic. We should certainly call out the bad dealerships as you have done, especially given the prices we are talking about, but also mention the ones where we get good service too!
Really feel for you and can understand the service you have received from the said company. Bought 2 caravans from them in the past….never again! Have heart though as there are some great companies out there. I cannot recommend Oaktree Motorhomes highly enough. We bought our motorhome from them in August and their after sales has been exceptional. We did experience a couple of issues which when reported they took full ownership of the issues, resolved them and communicated really well.. we will not use any other company in the future Hope this helps, try to keep your chin up. Marc
Hello Marc and thanks for taking the time to comment..... A follow up video will be coming but, we will be back in another vehicle, from another supplier ;-) Glad to hear you've ended up with what you wanted and good service. Best wishes! G&D
Absolutely shocked at the standard of care you have NOT received, but very pleased that you are no longer the owners of that mess!! We are just buying our fifth motorhome, the fourth from MDG Motorhomes near Ringwood in Hampshire and Poole in Dorset. They are a wonderful company to deal with, go out of their way to make sure customers are happy who will of course return to them when changing their van at a later date. They have just again won " 2024 Practical Motorhome Gold Award owner satisfaction award with 97.2 % of customers happy, won many times before!! It might seem a long way to travel but the cost of fuel, plus a night in a hotel is nothing to the stress you have just gone through. I have no connection with the company apart from as a regular customer but mention them because I would like to see others as curteously treated as we have been. Good Luck and Happy travels for the future!!
I just put a post on Facebook, sorry it'd the first video we've watched of yours . Our heart goes out to you . Trading standards would be my first call. All the best ju and shaun
Some years ago our swift caravan went to Grantham Caravans to repair the alarm system messed around for 6 months without a working alarm and lied to by Grantham caravans - would not use them again
The reputation of a dealer is more often than not on the basis of how they deal with an issue. These faults can unfortunately occur within even the best organisation and quality control, but it's how these issues are dealt with which is important. It sounds as though this company has not shown you any respect or empathy and is clearly focused on the bottom line rather than having a satisfied customer. Fortunately, you appear to have all the evidence you need to reject the vehicle and have a full refund. A good piece of advice I had received was always take some level of finance on big purchases like this as it does give you another avenue to use to get the finance company involved. Good luck to you both and I sincerely hope you get things sorted to your satisfaction.
really feel for you both since 2015 had 4 caravans all these dealers deserve to go under they just do not give a toss , once the money as been handed over that is it i do all the jobs myself now, the warranty not worth the paper its written on god help you buying another one .
Golden rule if you gonna spend more than £20k on a van then you get a full hab check done by an approved service engineer who is a member of the caravan club. Will cost you about £140 but will point out any defects that the dealer should fix and save you a load of stress and heartache.
We had similar problems with a new Bailey caravan we purchased from Bawtry Caravans. We had the caravan 80 plus days and it spent 60 plus in repair...water bowling in the front window, fridge cooking not cooling, boiler and pump not working after 2nd time it was in workshop. We gave up asking for a refund in the end and traded it in for a VW T5. These dealers need looking at, they need a dedicated ombudsman to stop them conning people.
We went to the Grantham site to have a look last year. But it was too much trouble for them to let you view a Motorhome. They are without a doubt the rudest we have ever come in contact with. I too would advise people not to buy from them. Good luck to you guys.
We've just put down a holding deposit with Granthams (Grantham) on a new ex-demo caravan that we love, however we had the same first impressions as you did with the layout and presentation of the site. The caravans are stored very closely together with limited access and this one had gained quite some green build-up from storage. The compacted caravans make it difficult to clean whilst being stored and not great for display purposes, we were re-assured that the van would be cleaned and PDI'd before collection. Just come across your vlog and starting to feel that my initial instinct could be right! :-(
You simply have to tell the seller you are rejecting the vehicle . You do not have to explain anything to them you do not even have to return the vehicle, just tell them when and where to pick it up and you want a full refund , I had similar with a firm near Lancaster ,they will try and fob you off until you run out of the 30 day return law
@@tourinandchillin there all pretty much the same all smiles and nice until they have your money, I paid a deposit for van on the proviso that they supply me with information on who converted the van etc which they wouldn’t, so after a week of no response I sent email asking where and too whom the court order should be sent too,the deposit was back in my account two hours later .
YOU SAY YOU'VE HAD IT ABOUT 3 WKS, Did you get an Ex - Display Vehicle Discount,,, they're trying to run your Lawful right to return 30 day time limit out , make sure you hand them a Dated letter stating your exercising your 30 day right to return with keys in Envelope & proof Video /sound recording ,, You should have reported them to Trading Standards stating your trying to exercise your right to return , & their refusing to accept the van back ,
Bought a brand new Burstner from a dealer near Chelston Somerset. 7 year water ingress warranty. We had them change the air-conditioning unit from the van we were trading in. They used the same rubber seal, it leaked. They refused to honour the warranty. Eventually CamperUK discovered 7 leaks in the van. Somerset dealership still didn't want to know. Bought our current van from CamperUK. Excellent service.
Thank you for this video. And thanks to everyone else that has commented. I've been looking at some sort of mobile holiday vehicle solution for many months now and heard of several unfortunate experiences. Your video is very well structured and presented. It's informative and you stayed clear of any polemical streams of anger. Now I've heard of your experience and those of other contributors in the comments, I've decided to follow the choice described in one of the comments. I'll keep the projected lump sum investment intended for the mobile holiday vehicle, keep my comfortable car and spend the money on other holiday solutions like trains, planes and hotels. Looking forward to the follow up video and hoping you had a successful resolution of your issues.
Wow sorry to here that, my friend had a problem,with a heki rooflight, if leaked dreadfully ,he contacted Eldiss who were not interested ,stating he must have caused it ,told he should have taken it to a approved dealer, when he explained that it needed urgent attention,so he took it to the nearest dealer, eventually Eldiiss paid out ,all the best
If you are within the 30 days since you purchased it you can reject it and get a full refund. We had a similar problem with water when we purchased a new Bailey caravan. The flush water tank was split and when we filled it on our first trip out it flooded the caravan and ruined half of the carpets!
Sounds like a fairly common response from a dealer. Our van had a leaking roof light,we were advised by the dealer that the "10 year ingress warranty" is void,the reason being that we didn't have the habitation check done at the dealership. I don't trust any if them,they're only any good when your giving them money.
My second annual habitation check was carried out by a registered independent inspector and he found a huge amount of damp in a motorhome just two years old. It took the threat of solicitors and that the inspector was prepared to make statements plus appear in court if required. The main importer for my vehicle was quickly contacted and remedial work was performed. Stressful and as you mentioned they take your money then abandon you.
So sorry to hear this awful experience. It wouod appear this is more and more the rule rather than the exception. Whats wrong with these companies. Don't deserve to be in business
Sorry to see your problem. We have had issues in the past and even had to hand a auto Trail back. That was brand-new because of poor build, quality and the company failing to fix anything. my golden rule is always have some finance as the finance company will take care of all the problems and the legal matters. Even if it’s for the first year it acts as an insurance policy.
That’s the plan it’s an old camper van so no warranty. I think it’s been leaking since I bought it . Just need some hot weather and the carpet and underlay will dry out .
I've just discovered my camper van has a leak on the windscreen. I've removed the front seats the carpets were soaking wet right back to the living. Iv e removed the wet ares in the living and now just waiting for everything to dry out .nightmare.
I had a similar situation a few years back, but with a car so I'd imagine a lot less money involved. It taught me one good lesson and that is to trust my instincts. I'd seen the car in photos with scenery in the background but when I arrived the 'Showroom' was basically a shed in a farm yard. The car was covered in muck which the guy said was because he had taken it for a spin that morning to make sure everything was ok. It hadn't rained in a couple of weeks, so he obviously just couldn't be bothered cleaning it. Bought the car and within days discovered serious issues. It was a bit of a faff getting my money back, but a legal letter did the trick. Since then I've lived by the maxim " If it don't smell right, steer clear. Easy to say with hindsight I know, but if you feel like something is off as soon as you arrive at a business, then turn around.
We've recently looked at newer vans and not happy with build quality or materials used. Not a lot t choose between them all. We're sticking with our 18 yr old VW Karmann quality built t last. Good luck and don't take no for an answer.
Really feel for you. Dreadful experience! Really pleased you have got a refund. Push for full refund of costs incurred as presumably, liability has been acknowledged by way of refund received. Publishing this video has saved a few people from dealing with this company and the same heartache, no doubt. I do hope you can move on and get the vehicle you can enjoy!
What an awful situation and definitely name and shame . You come across as a decent bloke and not a newbie to Motorhomes. Hopefully it is pretty clear that the van is not fit for purpose and it should be taken back and get your money back. Customer service when things go wrong is the true reflection of a decent company. Sometimes shit happens but it how the company responds. Hope you get it sorted ASAP and get back on the road. Cheers Dave
First Motorhome took back before warranty expired to get light and aerial fixed was asked if I still wanted the other items due from the PDI, as in they sold me the vehicle and didn't mention the outstanding items. Got the lot done was told the trial was fixed, it wasn't. Phoned them to be told they never work! Whilst dropping it off mentioned that I was going to sell it, they offered me 55k. I sold it for 70k. Replacement camper van different dealer, not much of a handover. Phoned them and said it felt under powered for a 180BHP engine and discovered I'd been sent completely the wrong specification for this van, an agreement was made that I could use it until the new one arrived. When it eventually did they tried to charge me the difference the sales guy had left and nothing was in writing, we ended in a stalemate and they gave me my money back which was fair enough. Third van another dealer, was told the original owner didn't get on with the pop top it was a six Month old van. Waited six weeks for collection they are that busy! On the way home a motorist flagged me down on the motorway pointing to the roof lifting, phoned them and was told to call the warranty team in the morning. Yes you got that, me chase them! luckily the warranty guy called didn't leave direct contact details, they collected a week later and I didn't hear anything for a few days so I exercised my rights under the 30 day rule. Fourth van, kinked hose to shower never heard back, mirror fell off mounts and broke in shower enclosure ongoing. Other warranty I sorted myself directly with manufacturers. I run a business and the service at these dealers is absolutely shocking, anyone can take your money but the guys that look after you well when things go wrong are where you should shop in the future.
I hope you don't mind me asking - who is the actual converter? Leaving aside the leak, those tanks and water pipes underneath aren't insulated either. I'm sure your inspection would have highlighted that too? I hope you get sorted on Monday 👍
Went there Sunday, was not happy with the dealers site, over run with stock , no customer parking , looked at simular van s, dirty floor not displayed well, could not find key for another van , glad we did not comit to buy , even more after seeing your video.
Totally agree with you I brought a basecamp four from them. On the day of collection fridge air vents were hanging off, bed was broken, toilet didnt work. They just take Your money and then ignore you. I went to Swift themselves Who have taken me under their wing and are fixing all my issues, with a dealer near me, it was when the cooker fell out onto the floor that Swift got involved, all Granthams accussed me of going over a pot hole.
I'm shocked at people parting with loads of money only to find they have bought a 🍋. The van has probably been in a accident " head light hanging off" did you to a hpi check !. Good look😮
Bummer. That's defo not right. Requiring them to fix it is obviously fair enough. We just bought a new van last week (well 6-yr old van, new conversion). As you say it's a lot of money. Everything has been fine so far, so I'm currently happy to recommend 'Voyager Camper Conversions" in Ruabon, Wales (if you want a Vivaro/Trafic/Primastar). But who knows what we'll find over the next few weeks. Obviously we've not any significant problems (yet) so who knows, but I got the strong impression that were decent, no frills, people who would do you a fair deal. As opposed to 'salesmen' types with a fancy showroom and suits. Don't think I got any special paperwork about the gas mind - it never occurred to me that I needed any. It's got a gas locker and a shutoff value (2 on the pipework, so 4 in total!) so that looks fine to me.
Take someone with you, you can miss a lot of whats said! Evan better record everything thats said. You could find because of your distress you become muddled on what excuses and lies they will inevitable use
Hi. Sorry to hear your story. If they don't accept you returning the vehicle. Take legal advice and then consider taking the company to court. Good luck Clive.
Dreadful story but no surprise, we purchased a new Coachman caravan ten years ago, two years later the washroom sink began to break up, Coachman refused any help stating my fault, lesson learned there. I can understand you purchasing with your heart and emotion, keeping a cool head is not always easy, but the sorry state it was in, irrespective of being ex display, no second key and no documentation would for me have set alarm bells ringing. Personally I wouldn't have handed any money over until all missing docs and keys were accounted for. Easy to say I suppose, I truly hope it all works out as I have considered an Autotrail. Best of luck mate.
My son played a football match jist round the corner from them a few weeks back, over an hour from home so while there i called in, the showground is an absolute state, vans on sale in 50 sahdes of green. And swampy. Young salesman heard lying to a customer about towing weights saying just drive slow and it would be fine 100kg over
They don't need to inspect it. They are legally obliged to issue a full refund as you've had it less than 30 days. Thanks for advising of this company. Possibly should have waited for the refund before posting this though. Wish you all the best.
Most carpet firms will supply a "Whipping" service for carpets. You can pick your own carpets and the whipping costs around £5 per running metre. I replaced the carpets in my caravan for about £120 using very good quality carpet. Need to choose practical carpet obviously.
Absolute disgrace. We got our van new 12 months ago and had a number of issues. when I spoke to the owner of the dealership and said I wanted my money back he said I was petty and nothing is perfect..... well a 70 grand motorhome should be!!! Good luck and we shall be watching closely
Chanel or ChaNNel. 😂 Cheers from sad old George. We have owned several caravans, motorhome and now a campervan. We have had water pump ticking problems but now never leave the pumps switched on when not using taps. The system is a pressurised and the slightest leak becomes major until tank is empty and then pump burns out. Quite a common fault. Hope you get it sorted. Ps remember to drain system down in winter as it freezes up and creates leeks.
I had a problem last year with my 11 month old old Motorhome various problems ,the point being. This shocking treatment of the customer by dealers who don’t apologise for the inconvenience and stress caused as it would show some kind of liability has really got to stop.They don’t care all read from the same script parrot fashion.none of the main clubs seem to bring this issue up as who pays for the advertising and main m/homing mags?Pre delivery checks must be done wearing welding goggles.
I really feel sorry for you. I think you're going the right way to complaining, you have a solid case against this company. Once you hand over the van when will you receive your, money back. What about legal representation. Good luck
What a shame. A really awful type of experience, exponentially compounded by their treatment of you. People really don't seem to care how their attitudes can really take chunks out of others. Very sorry you're going through this BS.
I feel your pain. I was beginning to think it was just us that’s had a bad experience with this company. The PDI is non existent in our experience as our brand new caravan had so many issues. Including a gap in the main habitation door that you could see daylight through. We try to keep our channel as positive as possible but I do think people need to know about bad experiences to help them to not make the same mistakes as we did. We have ongoing issues from when we first had the van that has been back to be rectified several times but still have issues. The cost of taking it back and forth and the personal free time it takes as well is just extraordinary! We’ve dealt with at least 2 aftersales people over the last year which have tried to help as best they can. It seems there’s a big turnover of staff possibly. As I say you are not on your own unfortunately. Have a look back at my videos from around this time last year.
@@tourinandchillin knowing what I know now I would of rejected our van. As much as we love it, it’s not fair that they get away with so much when we are parting with large amounts of hard earned money.
@@Riccicaravanadventures it’s a disgrace, they deal with such large sums of money they that even 70k seems to mean nothing to them. They must be trained to be that awful, it can’t come natural. They certainly don’t deserve to succeed that’s for sure. I was told that the owners also own Swift. No shortage of money there then. We’ll have to meet up for a moan one of these days :-)
@@tourinandchillin definitely a meet up. When these things happen you do feel isolated and feels like why me ? We are slowly getting there with our caravan. I wonder how many people just give in and don’t fight for what’s right though! I get that sense that a lot of people just accept they won’t ever resolve their issues so just make do. As I say I hate being negative but it seems sometimes the negative stuff is more attractive for people to view too.
We had exactly your problems with a caravan purchased from Grantham caravans they didn’t give a toss the serious problems including bodywork issues a freezer that wouldn’t freeze we could write a book,we finished up dealing with Lunar caravans direct and finished up selling it on after eight months an absolutely diabolical company to deal with,our mistake was paying cash. Had we purchased on finance the finance company would have dealt with them. Best of look with your encounters
So sorry you are having to go through this. Reject it. Hand the keys back. They have to refund in such circumstances. Astonishing behaviour by Grantham's. Oddly they get over 4*'s on Google reviews. We recently bought a motorhome from Newport Caravans and Motorhomes and the experience could not have been better. We are 250 miles away and there was a minor issue on the Fiat side to took to my local Fiat Professional who said they may have to charge. I rang Newport Caravans who said not to worry if Fiat charged, they'd reimburse me. Brilliant, reassuring dealer. Hope you get sorted quickly so you can get on with your lives.
Law of averages must say that most people are happy, hence the review, but there must be a very good percentage of people who've been nothing but shafted after they've spent their hard earned money.
i reckon the shower panels will need replacing the floor possibly as well i do hope you get sorted and refunded granthams have really buggered them selfs now is on you tube good luck hope you get money baclk
That is terrible. I personally would go back to the converter and get them out to inspect it. The dealer obviously does not care. That van has not had any PDI check done on it. Out of interest what is the brand of the converter?
Sorry that you've had this experience . I do hope you get your money back and some sort of compensation. Thanks for them being flagged as shit house. Hope you get a good result 👍
It's not your fault that it has happened but with a motorised liesure vehicle or caravan moving, vibration inevitably can cause push fit pipes to come undone. For that reason, we never leave our caravan with the pump on, when we leave it unattended and always shut it off as we go to bed. That way, if a leak ever occurs, we are there to stop it straight away, before it causes major damage. Just recently our pump was not working properly on camp site arrival, we found the inlet push fitting leaking air into the inlet side of the pump on a push fitting and it had been perfectly o.k. the outing before, therefore the pipe coming loose must have been caused by motion vibration. I always check suspect points throughout the van, where I can get to for leaks and expect the pump to immediately stop after the pipework has initially pressurised, if it doesn't there is a leak or a pump problem.
So Sorry to hear your story but I don't think this is A/ An isolated incident and B/ The only caravan dealership that treats their customers like this. We had issues only as recently as the last 6 weeks with Glossop's Caravans whereby we were treated with disdain, disrespect and contempt over legit problems we had with their service (or lack of it), customer service and aftercare.
Because of these build quality issues by all manufacturers and poor dealership customer care we've decided to not invest £70-75,000. We are now travelling around the country in our electric car staying at Haven campsites, bed and breakfasts, travelodge and Premier inns. We booked a quick 7 day holiday to Spain half board and all flights and transfers via TUI in January for £532. We think this is a far better way to spend our savings and not have all the associated hassle and expense of owning a motorhome/campervan. I was looking for a follow up video and I hope that the hand back was successful with a full refund.
Hello.... I hear you... But I simply prefer the idea of lounging in a vehicle being able to go when I want, where I want.... But glad your decision is working for you.
Sounds like they will fight you all the way, I think you will need a solicitor, that way you are ready if it needs to go to court and you can seek costs from them also, as it looks like an open and shut case, it's clear to see they are negligent with the vehicle preperation, it's not anything you've done.
I had problems from a very well known dealer when I purchased my Motorhome. They are all over you when they know they have a sale, But as soon as problems start, they do not want to know, I will never go back to them. but then they don't care they just move on to the next sucker.
Makes you wonder how many other vans are on the road with similar problems and dealers not addressing issues raised. Or any other issues apart from these
@tourinandchillin I'd put it down to pure greed from the conversion companies. From 2020 onwards after the lockdowns. Lots of demand for these types of vehicles as well has motorhomes being rushed.
Thank god I seen this!!!
Literally been searching for a T28 and today we seen this company advertising one and we’ve sourced the £44k ready to ring them tomorrow, view Friday and literally arrange to buy and drive it away!!.
Thanks for the heads up mate much appreciated 👍
You’re welcome… don’t do it, go elsewhere.
Might be worth mentioning what make, model and reg number is so no one gets lumbered with it once it’s returned
I returned an Autotrail in 2021, motorhome damp, letting in water and it was new.
It was unfit for purpose, the good thing for us is we had finance on the vehicle and because of that Lloyds finance took the case over and we got a full refund. There’s no reason why you should not get a full refund, it’s painful now but it will resolve itself. Legally they don’t have a leg to stand on
Thankyou for commenting.... The experience could not have been more awful.. Update to come.
Bloody hell, really gutted for you. Sounds like you’ve covered yourselves with independent inspections and detailed evidence.
At the very least you’d expect full refund plus compensation for time, expense and energy wasted.
Really hope it all works out for you.
Thankyou for taking the time to comment, update will be coming.
Hi there so sorry to hear of your woes. I was treated similarly by the company that sold my new motorhome to me. The first year they did the habitation and warranty testing. According to them perfect. The second year whilst on a tour I had an independent inspection. The damp issues were huge. The supplier treated me as you are being treated. However after a few months of denial I told them my solicitor was dealing with the problems and that the inspector I’d used aas going to be my witness when it goes to court.
The main importer suddenly contacted me and collected the motorhome replaced rear , roof and nearside panels; which must of cost thousands. The supplier had their tech manager sacked and even today some 12 yrs later I’m still the proud owner and have enjoyed numerous tours practically trouble free.
The stress that’s caused from this obnoxious practice is dreadful so I really hope you have a positive result and many wonderful tours lay ahead. I’ve subscribed so hopefully you’ll up date us soon . Best wishes.
What a nightmare, should be a uplifting experience with getting a new vehicle with so much promise of adventures to come. Hope you get sorted buddy and thanks for the heads up.
Sorry you've had such a nightmare, we must thank you though for doing such an informative video exposing such poor service etc. All the very best for the future and we have subscribed to support you in the quest for justice. Best regards, Andy.
Hello Andy, what a decent, thoughtful reply. Thank you for subscribing, there’ll be part 2 to follow :-)
I bought a caravan from Grantham's £35k worth 2 years ago.
All was very good until the brakes failed. Being a twin axle large van this was a big issue. They tried to charge me £2k for repairs (6 weeks old van) saying I had been driving with the parking brake on!!! (Obviously I 100% hadn't).
I stood my ground and strangely they backed down the next day. But I wouldn't go back there for anything now. And moved my servicing to a different swift dealer. Shocking company!
Just watched the end of the video - is that plastic ABS pipe running below the van? That will last 5 mins out on the road without any protection! Also, the hot and cold pipes are exposed too! If they don't get damaged, they will freeze. I think returning it is by far the best solution.
Yes, in hindsight, a very poor build quality.
Just watched your vlog via the big telly. We feel your pain. We have been given the runaround not as bad though, sorry to mention that. Our cablight had a crack in it and a slight leak so asked the dealer to order a replacement under the warranty and it turns out they never submitted a claim. Then they went bankrupt and reformed under a new director, so a year on and I have involved Citizen's Advice etc. Not sure if there is much that can be done. We hope you get to return your campervan and hope you find a replacement very soon. Just subscribed so we can follow you on your, hopefully, happy travels and journey. All the best, Gary and Julie.
I had the same problem with Swindon caravans, I bought a new 2018 Swift caravan, it flooded on the first day we used it because the waste from the sink wasn't connected plus 13 other faults, We asked for our money back and they refused because the van wasn't fit for purpose, they didn't care.Best of luck
Hope you get sorted I myself have recently bought a motor home from Granthams and we’re very happy with it as we haven’t had any issues 🤞we snagged a few items when we went to view and those were sorted by the time we collected it and I have to say they gave us a fantastic part ex price for our caravan which was even more than I could achieve selling it privately (which I tried on eBay and facebook) our only grumble would be that the cleaning job carried out wasn’t great so we went through it before our first trip that aside so far so good
Sorry to hear your bad luck with the van. We purchased a New Bailey in Jan this year. We have had 2 x 10 day trips and it has been back to the dealer twice for issues with the rear floor and has to go back again for a delaminated kitchen worktop when the part becomes available. We had a pipe in the bathroom come loose spraying water everywhere in the cupboard under the sink (lucky we were in the van at the time) Ok simple fix by me to fix that . We are booked up for the rest of the year with 24 weeks booked but not sure if the caravan will take it. One good thing for us is our dealer is very good .
Good luck and hope it works right for you.
You have my total sympathy....I bought a camper-van in 2019 from Motorhome Depot, based in Mansfield, Notts but I had to travel to Leeds to see and purchase it. They 'pressured' me from the very beginning and did everything t they could to get the sale. Three months later the gearbox in the Peugoet I bought basically blew up, this was 5 hours before I was due to cross the channel to go to France in it. The company washed their hands of the problem, even when I discovered the seller had a had a 'bodge' repair job done on the van prior to sale through Motorhome. The company I discovered had colluded with the seller. The repairer told me he wouldn't give a guarantee on the gearbox because he knew it wouldn't last! The repair cost me £1.750 and the Company I later learned had had a vast amount of dis-satisfied customers for much the same reasons as myself. Avoid this company at all costs, if they are still trading!
We bought a new car and within days the alarm would randomly go off and sometimes the car would even unlock itself. Car went straight back into service and they said there wasn't a fault because they couldn't find it! Then they said they fixed the fault, but I was still getting alarm notifications on my phone app. We notified them within the 30 days but they were being pretty obstructive and didn't want to settle. Luckily for us when we had our test drive and were walking back to the showroom with the Salesman the alarm sounded and I remembered the Salesman looking surprised but he assured us it was nothing. However this proved the fault existed before the car was purchased and they couldn't dispute this. We eventually got our money back, minus a small fee. Like you it was very stressfull time. It's easy to be wise after the event, but it pays to check everything. Good luck and stand your ground. . .
Alarm going off a lot can mean the battery is dying
sadly they are all the same i bought 2 new motor homes from Marquis in Preston (i know once bitten twice shy) both had lots of problems with zero help was at the nec felt sorry for all the people actually buying of them
Thankyou for taking the time to comment..... We will be back! ;-)
Sadly, I can’t help but think (from personal experience) build quality just isn’t what it was, and as a result there are more things that just breakdown. Just not acceptable for the money being spent
Sad to say I'm not surprised. Too much to type but we were lucky as we had been burned with a private sale previously so looked into things a lot more than we had previously. The saleswoman just bare faced lied to us and even when confronted tried to pass the buck. Every van we looked at was in a disgraceful condition. We wouldn't touch them with a 10 foot pole. So sorry you had all this trouble.
Similar experiences with red rose caravans in Preston.
Hope things get sorted for you
Thankyou for commenting….
Sorry to see the situation you find yourself in. Such a shame when you think you’ve found the perfect van and then get a body blow like this!
Hope you get it resolved in one way or another very soon!
It must be so stressful for you both, but thanks for the warning. Unfortunately, you never know how good they will be until you buy from them. Using your channel, reporting to the Caravan and Camping club etc should apply more pressure. Stay as calm as you can and back these cowboys into a corner!
We are new to motorhoming and bought a 2009 Autotrail from TMD Motorhomes in Redditch in September last year. It wasn't cheap, but everything we have reported to them - it is an older vehicle, they have repaired without question and the service has been fantastic.
We should certainly call out the bad dealerships as you have done, especially given the prices we are talking about, but also mention the ones where we get good service too!
Really feel for you and can understand the service you have received from the said company. Bought 2 caravans from them in the past….never again!
Have heart though as there are some great companies out there. I cannot recommend Oaktree Motorhomes highly enough. We bought our motorhome from them in August and their after sales has been exceptional. We did experience a couple of issues which when reported they took full ownership of the issues, resolved them and communicated really well..
we will not use any other company in the future
Hope this helps, try to keep your chin up.
Marc
Hello Marc and thanks for taking the time to comment..... A follow up video will be coming but, we will be back in another vehicle, from another supplier ;-)
Glad to hear you've ended up with what you wanted and good service.
Best wishes! G&D
Absolutely shocked at the standard of care you have NOT received, but very pleased that you are no longer the owners of that mess!!
We are just buying our fifth motorhome, the fourth from MDG Motorhomes near Ringwood in Hampshire and Poole in Dorset.
They are a wonderful company to deal with, go out of their way to make sure customers are happy who will of course return to them when changing their van at a later date.
They have just again won " 2024 Practical Motorhome Gold Award owner satisfaction award with 97.2 % of customers happy, won many times before!!
It might seem a long way to travel but the cost of fuel, plus a night in a hotel is nothing to the stress you have just gone through.
I have no connection with the company apart from as a regular customer but mention them because I would like to see others as curteously treated as we have been.
Good Luck and Happy travels for the future!!
I just put a post on Facebook, sorry it'd the first video we've watched of yours .
Our heart goes out to you .
Trading standards would be my first call.
All the best ju and shaun
Some years ago our swift caravan went to Grantham Caravans to repair the alarm system messed around for 6 months without a working alarm and lied to by Grantham caravans - would not use them again
The reputation of a dealer is more often than not on the basis of how they deal with an issue. These faults can unfortunately occur within even the best organisation and quality control, but it's how these issues are dealt with which is important. It sounds as though this company has not shown you any respect or empathy and is clearly focused on the bottom line rather than having a satisfied customer. Fortunately, you appear to have all the evidence you need to reject the vehicle and have a full refund. A good piece of advice I had received was always take some level of finance on big purchases like this as it does give you another avenue to use to get the finance company involved. Good luck to you both and I sincerely hope you get things sorted to your satisfaction.
really feel for you both since 2015 had 4 caravans all these dealers deserve to go under they just do not give a toss , once the money as been handed over that is it i do all the jobs myself now, the warranty not worth the paper its written on god help you buying another one .
Golden rule if you gonna spend more than £20k on a van then you get a full hab check done by an approved service engineer who is a member of the caravan club. Will cost you about £140 but will point out any defects that the dealer should fix and save you a load of stress and heartache.
We had similar problems with a new Bailey caravan we purchased from Bawtry Caravans. We had the caravan 80 plus days and it spent 60 plus in repair...water bowling in the front window, fridge cooking not cooling, boiler and pump not working after 2nd time it was in workshop. We gave up asking for a refund in the end and traded it in for a VW T5. These dealers need looking at, they need a dedicated ombudsman to stop them conning people.
We went to the Grantham site to have a look last year. But it was too much trouble for them to let you view a Motorhome. They are without a doubt the rudest we have ever come in contact with. I too would advise people not to buy from them. Good luck to you guys.
We've just put down a holding deposit with Granthams (Grantham) on a new ex-demo caravan that we love, however we had the same first impressions as you did with the layout and presentation of the site. The caravans are stored very closely together with limited access and this one had gained quite some green build-up from storage. The compacted caravans make it difficult to clean whilst being stored and not great for display purposes, we were re-assured that the van would be cleaned and PDI'd before collection. Just come across your vlog and starting to feel that my initial instinct could be right! :-(
AVOID! I'd genuinely pull out of any purchase with them.
You simply have to tell the seller you are rejecting the vehicle . You do not have to explain anything to them you do not even have to return the vehicle, just tell them when and where to pick it up and you want a full refund , I had similar with a firm near Lancaster ,they will try and fob you off until you run out of the 30 day return law
Hello, it should be that simple, but trust me, it wasn't.... Such an awful experience with this company.
@@tourinandchillin there all pretty much the same all smiles and nice until they have your money, I paid a deposit for van on the proviso that they supply me with information on who converted the van etc which they wouldn’t, so after a week of no response I sent email asking where and too whom the court order should be sent too,the deposit was back in my account two hours later .
No worries about running out of time. The time is when you first told them your returning the van.
Thanks and I hope you get some good news soon .
Hope you get it sorted nobody should have to go through what your going through any decent company would refund you or sort the problems out
YOU SAY YOU'VE HAD IT ABOUT 3 WKS, Did you get an Ex - Display Vehicle Discount,,, they're trying to run your Lawful right to return 30 day time limit out , make sure you hand them a Dated letter stating your exercising your 30 day right to return with keys in Envelope & proof Video /sound recording ,, You should have reported them to Trading Standards stating your trying to exercise your right to return , & their refusing to accept the van back ,
You did not have it checked before you bought it ?a fool and his money are easily parted
Bought a brand new Burstner from a dealer near Chelston Somerset. 7 year water ingress warranty. We had them change the air-conditioning unit from the van we were trading in. They used the same rubber seal, it leaked. They refused to honour the warranty. Eventually CamperUK discovered 7 leaks in the van. Somerset dealership still didn't want to know. Bought our current van from CamperUK. Excellent service.
Why would there be a warranty on your used air conditioner unit
Thank you for this video. And thanks to everyone else that has commented. I've been looking at some sort of mobile holiday vehicle solution for many months now and heard of several unfortunate experiences. Your video is very well structured and presented. It's informative and you stayed clear of any polemical streams of anger.
Now I've heard of your experience and those of other contributors in the comments, I've decided to follow the choice described in one of the comments. I'll keep the projected lump sum investment intended for the mobile holiday vehicle, keep my comfortable car and spend the money on other holiday solutions like trains, planes and hotels.
Looking forward to the follow up video and hoping you had a successful resolution of your issues.
Wow sorry to here that, my friend had a problem,with a heki rooflight, if leaked dreadfully ,he contacted Eldiss who were not interested ,stating he must have caused it ,told he should have taken it to a approved dealer, when he explained that it needed urgent attention,so he took it to the nearest dealer, eventually Eldiiss paid out ,all the best
Thanks for taking the time to comment.... Please keep an eye out for the follow up video :-)
If you are within the 30 days since you purchased it you can reject it and get a full refund. We had a similar problem with water when we purchased a new Bailey caravan. The flush water tank was split and when we filled it on our first trip out it flooded the caravan and ruined half of the carpets!
Hello... Yes, that's what we did.... but they were awful.
@@tourinandchillin if thats Grantham, Lincolnshire lol the whole town should be avoided...
@@georgeton4991 Hello…. Grathams in Retford in our case.
You're saying "they were awful", I take it by that then, that it's been sorted?
Sounds like a fairly common response from a dealer.
Our van had a leaking roof light,we were advised by the dealer that the "10 year ingress warranty" is void,the reason being that we didn't have the habitation check done at the dealership.
I don't trust any if them,they're only any good when your giving them money.
My second annual habitation check was carried out by a registered independent inspector and he found a huge amount of damp in a motorhome just two years old. It took the threat of solicitors and that the inspector was prepared to make statements plus appear in court if required. The main importer for my vehicle was quickly contacted and remedial work was performed. Stressful and as you mentioned they take your money then abandon you.
Hello, so sorry to hear about your problem, I do hope you get your money back without to much of a fight. all the best from Nick in Wolsingham.
So sorry to hear this awful experience. It wouod appear this is more and more the rule rather than the exception. Whats wrong with these companies. Don't deserve to be in business
Sorry to see your problem. We have had issues in the past and even had to hand a auto Trail back. That was brand-new because of poor build, quality and the company failing to fix anything. my golden rule is always have some finance as the finance company will take care of all the problems and the legal matters. Even if it’s for the first year it acts as an insurance policy.
Thanks for taking the time to comment.... Please keep an eye out for the follow up video :-)
That’s the plan it’s an old camper van so no warranty. I think it’s been leaking since I bought it . Just need some hot weather and the carpet and underlay will dry out .
Well, I wish you the very best with it.
I've just discovered my camper van has a leak on the windscreen. I've removed the front seats the carpets were soaking wet right back to the living. Iv e removed the wet ares in the living and now just waiting for everything to dry out .nightmare.
That's bad news indeed, hopefully you have some sort of warranty etc.... if not, dry it to the bone and make certain it's sealed for future use.
I had a similar situation a few years back, but with a car so I'd imagine a lot less money involved. It taught me one good lesson and that is to trust my instincts. I'd seen the car in photos with scenery in the background but when I arrived the 'Showroom' was basically a shed in a farm yard. The car was covered in muck which the guy said was because he had taken it for a spin that morning to make sure everything was ok. It hadn't rained in a couple of weeks, so he obviously just couldn't be bothered cleaning it. Bought the car and within days discovered serious issues. It was a bit of a faff getting my money back, but a legal letter did the trick. Since then I've lived by the maxim " If it don't smell right, steer clear. Easy to say with hindsight I know, but if you feel like something is off as soon as you arrive at a business, then turn around.
We've recently looked at newer vans and not happy with build quality or materials used. Not a lot t choose between them all. We're sticking with our 18 yr old VW Karmann quality built t last. Good luck and don't take no for an answer.
How did your meeting go with them?
Hello Wendy… I’ve replied to your email.. many thanks.
Really feel for you. Dreadful experience! Really pleased you have got a refund. Push for full refund of costs incurred as presumably, liability has been acknowledged by way of refund received. Publishing this video has saved a few people from dealing with this company and the same heartache, no doubt. I do hope you can move on and get the vehicle you can enjoy!
What an awful situation and definitely name and shame . You come across as a decent bloke and not a newbie to Motorhomes. Hopefully it is pretty clear that the van is not fit for purpose and it should be taken back and get your money back. Customer service when things go wrong is the true reflection of a decent company. Sometimes shit happens but it how the company responds. Hope you get it sorted ASAP and get back on the road. Cheers Dave
First Motorhome took back before warranty expired to get light and aerial fixed was asked if I still wanted the other items due from the PDI, as in they sold me the vehicle and didn't mention the outstanding items. Got the lot done was told the trial was fixed, it wasn't. Phoned them to be told they never work! Whilst dropping it off mentioned that I was going to sell it, they offered me 55k. I sold it for 70k. Replacement camper van different dealer, not much of a handover. Phoned them and said it felt under powered for a 180BHP engine and discovered I'd been sent completely the wrong specification for this van, an agreement was made that I could use it until the new one arrived. When it eventually did they tried to charge me the difference the sales guy had left and nothing was in writing, we ended in a stalemate and they gave me my money back which was fair enough. Third van another dealer, was told the original owner didn't get on with the pop top it was a six Month old van. Waited six weeks for collection they are that busy! On the way home a motorist flagged me down on the motorway pointing to the roof lifting, phoned them and was told to call the warranty team in the morning. Yes you got that, me chase them! luckily the warranty guy called didn't leave direct contact details, they collected a week later and I didn't hear anything for a few days so I exercised my rights under the 30 day rule. Fourth van, kinked hose to shower never heard back, mirror fell off mounts and broke in shower enclosure ongoing. Other warranty I sorted myself directly with manufacturers. I run a business and the service at these dealers is absolutely shocking, anyone can take your money but the guys that look after you well when things go wrong are where you should shop in the future.
I hope you don't mind me asking - who is the actual converter?
Leaving aside the leak, those tanks and water pipes underneath aren't insulated either. I'm sure your inspection would have highlighted that too?
I hope you get sorted on Monday 👍
Thankyou for taking the time to comment... It was a Moto Trek, Leasure Treka.
Went there Sunday, was not happy with the dealers site, over run with stock , no customer parking , looked at simular van s, dirty floor not displayed well, could not find key for another van , glad we did not comit to buy , even more after seeing your video.
Totally agree with you I brought a basecamp four from them. On the day of collection fridge air vents were hanging off, bed was broken, toilet didnt work. They just take Your money and then ignore you. I went to Swift themselves Who have taken me under their wing and are fixing all my issues, with a dealer near me, it was when the cooker fell out onto the floor that Swift got involved, all Granthams accussed me of going over a pot hole.
I'm shocked at people parting with loads of money only to find they have bought a 🍋.
The van has probably been in a accident " head light hanging off" did you to a hpi check !.
Good look😮
Hi, I hope things have worked out for you as they have treated you very badly. Any updates.
Bummer. That's defo not right. Requiring them to fix it is obviously fair enough.
We just bought a new van last week (well 6-yr old van, new conversion). As you say it's a lot of money. Everything has been fine so far, so I'm currently happy to recommend 'Voyager Camper Conversions" in Ruabon, Wales (if you want a Vivaro/Trafic/Primastar). But who knows what we'll find over the next few weeks. Obviously we've not any significant problems (yet) so who knows, but I got the strong impression that were decent, no frills, people who would do you a fair deal. As opposed to 'salesmen' types with a fancy showroom and suits. Don't think I got any special paperwork about the gas mind - it never occurred to me that I needed any. It's got a gas locker and a shutoff value (2 on the pipework, so 4 in total!) so that looks fine to me.
What an unmitigated nightmare. I hope you get it resolved. I'm absolutely raging just watching that video. Utter c****.
Take someone with you, you can miss a lot of whats said! Evan better record everything thats said. You could find because of your distress you become muddled on what excuses and lies they will inevitable use
I hired one first the quality was shocking i never bothered again was going to buy one.
Am i glad i hired.
Hi.
Sorry to hear your story. If they don't accept you returning the vehicle. Take legal advice and then consider taking the company to court.
Good luck
Clive.
Dreadful story but no surprise, we purchased a new Coachman caravan ten years ago, two years later the washroom sink began to break up, Coachman refused any help stating my fault, lesson learned there.
I can understand you purchasing with your heart and emotion, keeping a cool head is not always easy, but the sorry state it was in, irrespective of being ex display, no second key and no documentation would for me have set alarm bells ringing. Personally I wouldn't have handed any money over until all missing docs and keys were accounted for. Easy to say I suppose, I truly hope it all works out as I have considered an Autotrail. Best of luck mate.
My son played a football match jist round the corner from them a few weeks back, over an hour from home so while there i called in, the showground is an absolute state, vans on sale in 50 sahdes of green. And swampy.
Young salesman heard lying to a customer about towing weights saying just drive slow and it would be fine 100kg over
They don't need to inspect it. They are legally obliged to issue a full refund as you've had it less than 30 days. Thanks for advising of this company.
Possibly should have waited for the refund before posting this though.
Wish you all the best.
Keep the faith.😊
Have you got the link or details for the carpets please
Most carpet firms will supply a "Whipping" service for carpets. You can pick your own carpets and the whipping costs around £5 per running metre. I replaced the carpets in my caravan for about £120 using very good quality carpet. Need to choose practical carpet obviously.
Absolute disgrace. We got our van new 12 months ago and had a number of issues. when I spoke to the owner of the dealership and said I wanted my money back he said I was petty and nothing is perfect..... well a 70 grand motorhome should be!!! Good luck and we shall be watching closely
Good luck. There are to many cowboys out there.
hope you got a independent inspection organised by yourself
Chanel or ChaNNel. 😂 Cheers from sad old George. We have owned several caravans, motorhome and now a campervan. We have had water pump ticking problems but now never leave the pumps switched on when not using taps. The system is a pressurised and the slightest leak becomes major until tank is empty and then pump burns out. Quite a common fault. Hope you get it sorted. Ps remember to drain system down in winter as it freezes up and creates leeks.
I had a problem last year with my 11 month old old Motorhome various problems ,the point being. This shocking treatment of the customer by dealers who don’t apologise for the inconvenience and stress caused as it would show some kind of liability has really got to stop.They don’t care all read from the same script parrot fashion.none of the main clubs seem to bring this issue up as who pays for the advertising and main m/homing mags?Pre delivery checks must be done wearing welding goggles.
I really feel sorry for you.
I think you're going the right way to
complaining, you have a solid case against this company. Once you hand over the van when will you receive your, money back. What about legal representation. Good luck
Thankyou for taking the time to comment.... There will be a follow up video to come :-) We're still struggling, but for different reasons.
Surely, Granthams have to give total refund.What a brass neck, they have.Chin up bud,hope things get sorted,in your favour, very soon.👋👋
Oh dear. That is really bad and definitely sounds like a dealership worth avoiding.
What a shame. A really awful type of experience, exponentially compounded by their treatment of you. People really don't seem to care how their attitudes can really take chunks out of others. Very sorry you're going through this BS.
Get big signs all around van and park it as close to them as possible
I feel your pain. I was beginning to think it was just us that’s had a bad experience with this company.
The PDI is non existent in our experience as our brand new caravan had so many issues. Including a gap in the main habitation door that you could see daylight through.
We try to keep our channel as positive as possible but I do think people need to know about bad experiences to help them to not make the same mistakes as we did.
We have ongoing issues from when we first had the van that has been back to be rectified several times but still have issues. The cost of taking it back and forth and the personal free time it takes as well is just extraordinary!
We’ve dealt with at least 2 aftersales people over the last year which have tried to help as best they can. It seems there’s a big turnover of staff possibly.
As I say you are not on your own unfortunately.
Have a look back at my videos from around this time last year.
The more I dig the worse this company sounds! Thankyou for taking the time to comment. A follow video is to come.
@@tourinandchillin knowing what I know now I would of rejected our van. As much as we love it, it’s not fair that they get away with so much when we are parting with large amounts of hard earned money.
@@Riccicaravanadventures it’s a disgrace, they deal with such large sums of money they that even 70k seems to mean nothing to them. They must be trained to be that awful, it can’t come natural. They certainly don’t deserve to succeed that’s for sure. I was told that the owners also own Swift. No shortage of money there then. We’ll have to meet up for a moan one of these days :-)
@@tourinandchillin definitely a meet up.
When these things happen you do feel isolated and feels like why me ? We are slowly getting there with our caravan. I wonder how many people just give in and don’t fight for what’s right though! I get that sense that a lot of people just accept they won’t ever resolve their issues so just make do.
As I say I hate being negative but it seems sometimes the negative stuff is more attractive for people to view too.
We had exactly your problems with a caravan purchased from Grantham caravans they didn’t give a toss the serious problems including bodywork issues a freezer that wouldn’t freeze we could write a book,we finished up dealing with Lunar caravans direct and finished up selling it on after eight months an absolutely diabolical company to deal with,our mistake was paying cash. Had we purchased on finance the finance company would have dealt with them. Best of look with your encounters
So sorry you are having to go through this. Reject it. Hand the keys back. They have to refund in such circumstances. Astonishing behaviour by Grantham's. Oddly they get over 4*'s on Google reviews.
We recently bought a motorhome from Newport Caravans and Motorhomes and the experience could not have been better. We are 250 miles away and there was a minor issue on the Fiat side to took to my local Fiat Professional who said they may have to charge. I rang Newport Caravans who said not to worry if Fiat charged, they'd reimburse me. Brilliant, reassuring dealer. Hope you get sorted quickly so you can get on with your lives.
Law of averages must say that most people are happy, hence the review, but there must be a very good percentage of people who've been nothing but shafted after they've spent their hard earned money.
What a joke, hope you get it sorted.
i reckon the shower panels will need replacing the floor possibly as well i do hope you get sorted and refunded granthams have really buggered them selfs now is on you tube good luck hope you get money baclk
That is terrible. I personally would go back to the converter and get them out to inspect it. The dealer obviously does not care. That van has not had any PDI check done on it. Out of interest what is the brand of the converter?
Push fit fittings without inserts bet that whats causing the leaks no manufacturer uses them saves a few quid .
We've not been told of the actual cause.... There will be a follow up video... We're moving on now :-)
All dealers = over friendly. Easy to talk about hindsight, but should have walked when you saw what condition it was on first viewing.
Truth is, I totally agree with you. :-(
Sorry that you've had this experience . I do hope you get your money back and some sort of compensation. Thanks for them being flagged as shit house. Hope you get a good result 👍
Thanks for taking the time to comment.... Please keep an eye out for the follow up video :-)
Thanks for this video, I now know to avoid these, as they were shortlisted to view a van in the coming weeks 😎👍🏍️
Onwards and upwards mate , sounds very distressing for you both 😢
Hello Field View family! Yep, been awful, video to follow…. But we’ve moved on ;-)
contact a solicitor before you go. , thanks for the warning ,
Very sad, it’s a lot of money to be mistreated. Hope it all works out.
It's not your fault that it has happened but with a motorised liesure vehicle or caravan moving, vibration inevitably can cause push fit pipes to come undone. For that reason, we never leave our caravan with the pump on, when we leave it unattended and always shut it off as we go to bed. That way, if a leak ever occurs, we are there to stop it straight away, before it causes major damage. Just recently our pump was not working properly on camp site arrival, we found the inlet push fitting leaking air into the inlet side of the pump on a push fitting and it had been perfectly o.k. the outing before, therefore the pipe coming loose must have been caused by motion vibration. I always check suspect points throughout the van, where I can get to for leaks and expect the pump to immediately stop after the pipework has initially pressurised, if it doesn't there is a leak or a pump problem.
Just shocking. I hope you get your money back mate. I wouldn't trust them to rectify anything.
Thankyou for taking the time to comment.... An update will follow..... x
So Sorry to hear your story but I don't think this is A/ An isolated incident and B/ The only caravan dealership that treats their customers like this. We had issues only as recently as the last 6 weeks with Glossop's Caravans whereby we were treated with disdain, disrespect and contempt over legit problems we had with their service (or lack of it), customer service and aftercare.
Frightening really... Spend this on a car and you'd get much better service. Sorry to hear of your experience also.
Because of these build quality issues by all manufacturers and poor dealership customer care we've decided to not invest £70-75,000. We are now travelling around the country in our electric car staying at Haven campsites, bed and breakfasts, travelodge and Premier inns. We booked a quick 7 day holiday to Spain half board and all flights and transfers via TUI in January for £532. We think this is a far better way to spend our savings and not have all the associated hassle and expense of owning a motorhome/campervan. I was looking for a follow up video and I hope that the hand back was successful with a full refund.
Hello.... I hear you... But I simply prefer the idea of lounging in a vehicle being able to go when I want, where I want.... But glad your decision is working for you.
Sounds like they will fight you all the way, I think you will need a solicitor, that way you are ready if it needs to go to court and you can seek costs from them also, as it looks like an open and shut case, it's clear to see they are negligent with the vehicle preperation, it's not anything you've done.
Gutted for you home you get sorted. Just found you will subscribe for updates. Good luck to you.
I had problems from a very well known dealer when I purchased my Motorhome. They are all over you when they know they have a sale, But as soon as problems start, they do not want to know, I will never go back to them. but then they don't care they just move on to the next sucker.
That is shocking I really feel for you guys, hopefully get a full refund, they shouldn't get away with that
Stay tuned, video to follow. Thanks for commenting :-)
How can I contact you mate ?
Join the Facebook group and send a message?
Makes you wonder how many other vans are on the road with similar problems and dealers not addressing issues raised. Or any other issues apart from these
You can bet your boots it's a great deal of people. Made even worse by the markup in prices now...
@tourinandchillin I'd put it down to pure greed from the conversion companies. From 2020 onwards after the lockdowns. Lots of demand for these types of vehicles as well has motorhomes being rushed.
@@josh_bfc_2769 i could agree more, a bl**dy disgrace.
Easter has passed. Any news?
Hello.. Yes indeed.... Waiting on my GoPro to be repaired and I'll upload a new video.
Red flags at the beginning would play alarm bells in me