@@HPSupportOh, no no I was speaking generally, not personally. Puncturing, twisting and damaging li-ion batteries in general and the resulting short usually can cause a rather explosive reaction including a rapid persistent fire. It merely amused me that this reaction was dubbed a "Thermal event" something I'd more equate to a midsummer's day in Arizona than a battery's deflagration. Good humored ribbing I assure you.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can replace the processor of this notebook. I will do my best to assist you. The processor is integrated to the system board and cannot be replaced. Binu - Social Media Tech Support
Hi Arin, thanks for contacting HP Global Social Media Support! I understand that you need to know about the thickness of the thermal pads. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi Santeno, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
@@zoe4965 I use it every single day I literally just got off of it from playing video games for hours on... It doesn't get hot as long as it is ventilated and it runs phenomenally. I highly suggest it and honestly I would totally buy another one just because it is so sturdy and reliable.. I use it for intense video games and it runs amazing I can do all my work from it and school work from it and it runs amazing
Hello hopefully you can help me. I just received my laptop from a repair shop and it was working fine.but now I keep getting an error “the selected boot device failed” so I ran a diagnostic and it says “dst failed” anyway I can fix this ?
Hey so I want to clean my Pavilion 16-a0022tx laptop since it's gotten really dirty and grimy both inside and outside the notebook causing it heat up a lot, how should I clean my notebook without voiding the warranty or causing any damage to it?
Hi Bazuka, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an overheating issue on your notebook. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3IX39Mx Binu_HP Social Media Tech Support
When receiving this laptop, I plan to switch out the HDD with a Samsung Evo 860 SSD, is there anything in particular that I'd have to look out for? seems like an easy enough process for me to handle, but how would the laptop recognize the new drive? Also, is it completely necessary to remove the battery before implementing the new SSD?
good video, I have the same computer with the touchpad problem which works well in the UEFI BIOS but in windows it does not work, it is not detected by the operating system, some help, what is the model of the touchpad module or chip to find more info and solve this problem (I am a technician) the hardware administrator is OK, nothing with error or exclamation. Windows 10 version 21H1
I bought this one month ago and I can distinction gear a weird buzzing suond coming from the system board, especially when plugged to the charger and when doing more complex tasks. Is it something to worry about? Should I send it to assistance even if it gives no other issues?
+Marco Falessi Please follow these steps to do a system test: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 4) Click Extensive Test. 5) Click Run once to initiate the test. Note: It will take few hours to complete the test. Let me know the results!
Hi Kremlok, thanks for contacting HP Global Social Media Support! Please try the steps in the order mentioned under the video! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
+aMINDxJOKEx HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Maybe I'm a bit too late, but it doesn't void the warranty. You just have to make sure that if you have a problem with your computer, first remove the SSD you removed and put the original HDD. If it didn't had any and it came with a m.2 ssd, then you just remove the SSD from the HDD/SSD slot and your good to go
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the screwdriver required to remove HDD. I will do my best to assist you. You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Regards, HP Support
So how long should I expect HP to take to send a replacement panel to Microcenter for a 15-ec2021nr with the manufacturer defect? Only had the laptop a couple months and while watching a video.... the screen goes black and shoots vertical lines.... Microcenter was quick to call it "the manufacture defect" so it was painfully apparent this is a common issue. My son really needs his computer for school. Shame we have to wait for HP to respond. They should have a stack of these panels in stock in each authorized repair center ready to go for WHEN they fail. Because at this point its evident they will ALL fail eventually and need replaced with the new panel.
+Cris n Mary Fam Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Should I remove and discard the accompanying black tape after adding a stick of RAM to the 15-EC1073DX model? This electrical tape covers the RAM and NVMe
+20 Shreyes Mss HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether webcam panel also come with the microphone. I will do my best to assist you. It comes with HP True Vision 720p HD camera with integrated dual array digital microphones. Regards, HP Support
Hey i bought the 16-a0001la model. i wanna know if this model has another slot for expand the storage (it only has 500 gb). sorry for the borken english
+sdfsd vassilev Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in replacing the screen of your notebook. Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/47xBA6L Regards, HP Support
+SHOBHA Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase DC-In Connector for your computer. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/48eQArd And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support
+SpaceMan HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
+241 Shah Muneeb U Rehman HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase DC-In Connector. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/6054lgGFA And order it via the HP Parts store: hp.care/6055lgGF7 Regards, HP Support
+Tusar Emran HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
I want to buy one HP PG03Xl battery for my HP Pavillion 15-ex0042AX laptop, but I can't find it anywhere, not even on the official HP store. Please help me out!!
Hi Bboy, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the battery for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
Hi Sahil, thanks for contacting HP Global Social Media Support! I understand that you need to know about the Bluetooth chip on your notebook. I will do my best to assist you. It is on WLAN module. Intel® Wi-Fi 6 AX201 (2x2) and Bluetooth® 5 combo (Supporting Gigabit file transfer speeds) Binu_HP Social Media Tech Support
+Valentin Gherghe You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
Two of the screws are stuck. I can’t remove them to get to the battery. Should I just let the power drain on its own? I’m having the issue where the power light turned on but nothing else turned on. This happened after a forced shutdown and is the only time this problem has happened.
+Sarah Butler thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.
Hey, I’ve had my laptop for over a year and now all of a sudden it’s staying stuck on the HP loading screen. I’ve done EVERYTHING in the reboot menu and tried all methods in the troubleshoot but nothing is happening I tried the reboot repair but as soon as it’s done it’ll say that it failed.
+Kynslee Guthrie This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Hi Granite, thanks for contacting HP Global Social Media Support! I understand that you need to know whether your notebook has CMOS battery. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. Binu_HP Social Media Tech Support
So my sons laptop (this model) has what I’m assuming a bad charging port. (Haven’t had time to open it ina year) there’s no hard drive where it should be. Just a cover but it’s never been opened before and worked just fine prior to the charging port going out. I have never been so confused
Hi Anthony, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the charging port. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
Hi Lobster, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the replacement fan. I will do my best to assist you. You could purchase the part from HP. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
My gpu is not being detected in my system at all. I’ve already gone through device management and looked for adapters, it doesn’t appear, I’ve tried all the commands. It literally is not appearing and the nvidia control panel app doesn’t even open, tells me I need a GPU. Where is the GPU and how do I take it out and replace it?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the graphics card. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/6050Yo1Do Regards, HP Support
Is it possible to install a SSD rather than an HDD? I really liked the video, but that’s the only question I have. I want to install an SSD because they’re faster and have a less chance of breaking over time.
@@HPSupport i added a 1tb ssd as a dual storage, but in the list u mentioned, it is not supported (i actually had problems with my laptop after adding this ssd like bsod and errors about boot device not found) so do u think it is better to take that off?
@@HPSupport I have the model Pavilion 16-a0004sl and I'm planning to replace the original 512Gb nvme SSD with a Samsung 970 EVO Plus 2 TB PCIe NVMe M.2. Is it supported?
+Tall Mr. Robb Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
I have this laptop and there's a problem I need to fix. For whatever reason, out of nowhere, I come back from school and I cannot turn my laptop on. The power button is continuously blinking. I do not know what is wrong with it.
Hi Titas, thanks for contacting! I understand that you are experiencing an issue with your notebook as it is not turning on. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3HVN1da Binu - Social Media Tech Support
Hello, I have not found any information on the HP website regarding the replacement of RAM with this gaming laptop. There is even nothing about the motherboard. 1. I need to know: what are the lowest DRAM's timings supported? 2. And another question: why does a laptop have two DRAMs in total at 51,200 MB/s (25,600 MB/s for each), if the motherboard memory bus bandwidth only supports 46,770 MB/s? Why they suppost to exceed the bandwidth of the motherboard (I just want to understand on the basis of this which RAM to choose)? 3. And thirdly, why are both DRAMs at 3,200 MHz frequency, when the processor supports a maximum of 2,933 MHz (according to the Intel Core i5-10300H specification)? Of course, I understand that this is only an effective value, but besides, over-bandwidth is completely confusing. I can't understand why RAM still works even with such exceeded indicators. It would be very good if such an article did exist, maybe I was looking for it badly. Thanks.
P.S.: Strange, the manual "Maintenance and Service Guide" says that only 16 GB (8x2) is supported. I just noticed. And I realized that 3,200 MHz by downgrade become these 2,933 MHz. 1. That is, this motherboard does not support RAM more than 16 gigabytes? 2. Nevertheless, not a word has been said there about the timings (CL, tRCD, tRP, tRAS and etc). Is it possible to get information about this somewhere (because as I said above, I did not find any information about the motherboard on the HP website)?
+TheFinalFlash F I understand that you need to purchase display panel for your computer. You can purchase the display panel or any other accessories from here: www.hp.com/accessorize I hope this helps you!!
I had the 'boot device not found' error on this laptop, installed a fresh windows and now the optane is disabled from the boot, any help how i can turn it on again? I did everything but nothing happened
Hi Hossein, thanks for contacting! I understand that you need to know about enabling optane memory. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3eWwSKb Binu - Social Media Tech Support
Hi there, thanks for contacting! I understand that you need to know whether this notebook is compatible with gaming. I will do my best to assist you. It depends on the games. First you need to check the system requirement for games. If the notebook meets the system requirement, then it is compatible. Binu - Social Media Tech Support
+Sergio HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi my screen got cracked. am using the hp pavilon 15 gaming model 15-dk10035nr but i learnt there are other models of this same laptop. So am kinda wondering if the screens of any of those variants can also work for my own model type.
+Ibrahim Khalil Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Benjamín Loyola HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about the screwdriver used for removing and replacing parts of your notebook. I will do my best to assist you. You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Regards, HP Support
+Nick From Australia I understand that you need to purchase memory for your notebook. You can purchase the memory or any other accessories from here: www.hp.com/accessorize I hope this helps you!!
Hi i have HP Pavilion 15-e 005sq i7 10750h RTX 2060 MAX q t and the Power light is on and the screen is not showing is black and this problem aparat after 2-3 from buying the laptop
+băban șefu tău thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.
+Cesar Quinones If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced as mentioned here: bit.ly/2NXfWFO
Hi HP, I have some questions please answer it as fast as you can. this is my laptop : HP PAVILION GAMING LAPTOP 15 - dk0xxx 1. Is it can support 8k videos? 2. Is it 144hz (if no what hz) 3. How many max ram can be installed? is it 16 or 32?? 4. Can it supports to 200 fps videos/ games ?? THANKS HP SO MUCHH!!!! THIS LAPTOP IS VERY GOOD WITH BEST PRICEE THANKYOUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU. :)
1. NO 2. Yes 3. 32 or 64 (Product model not clear) 4. Depends on the game. Since the refresh rate is 144 hz, max fps will also be 144. Bad CPU OR GPU means less fps. Side-Note: All your questions are googleable. And your comment is very childish
@@radonrubbish Hola, tiene información de la máxima memoria Ram que soporta el modelo 16a-0004la? algunos dicen 16Gb otros 64Gb, hay una web...ni siquiera la web de HP lo deja claro.
+Mohit Mulchandani This seems to be a hardware issue with your notebook. Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Ramandeep Singh Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi, Can I use a hp pavillion 15 hard disk connector cable in my hp pavillion 16? I can't seem to find a hp pavillion 16 hard disk connector cable part online. Only ones for hp pavillion 15, hp pavillion 14 and hp pavillion 17
Hello @hpsupport. My 16-a0063nq got spilled with liquid on its right side while open. I immediately closed it and wiped it dry. It seems to work fine including all ports in that area except the right usb A port does not work anymore with 2.0 usb devices, only 3.0 usb devices seem to work. When I plug any usb 2 device it says that "the usb device has malfunctioned". Its likely the liquid problem and the pins seem intact, but: 1. could it be software? 2. would a disassemble and thorough cleaning help? 3. from the above clip it does not seem that in that area are any user replaceable part for usb port so can some parts be replaced in a proper service?
+calingr Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Dylan Estrada It is not normal. Let's do a battery test to isolate the issue: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) Go to Component Tests, then click on Battery Test. 4) Click on run once to initiate the test. Let me know the results!
I got this laptop not even 6 months ago and it has had no issues, then suddenly now it refuses to turn on. When plugged into the power cord the power light and charging port light blink continually, with nothing cycling on inside the computer. I opened it up and reseated the ram and battery to see if it would fix it and still nothing. Any idea what could be the issue?
+Caitlynn Pollard This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Hello sir. Is it possible to change the keyboard if some keys are damaged because long time gaming? It seems the keyboard is bind together with the system board.
@@HPSupport so it is still possible to replace a new keyboard if some keys are not working? can I ask how much do it usually cost to change a new keyboard?
Please how can I find a solution to my laptop HP Pavilion Gaming Laptop 16-a0xxx, my wireless bluetooth pointer keeps shaking and is not stable same with my bluetooth wireless speaker, the sound keeps shaking, the battery of both devices are in good conditions, please is there a way to change the bluetooth mode (if it actually exists) or is there a way to update the drivers if that would solve the problem, my wireless bluetooth does not have a connetor that can be connected via a USB, how can I solve this issue?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the Bluetooth. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3J2zRvE Binu-HP Social Media Tech Support
@@HPSupport Thanks very much for your prompt response. I have tried out the procedures listed in the webpage, but however the pointer of my wireless mouse keeps dragging on the screen and its not sharp and active, I tried the mouse on another laptop, I did not experience the dragging of the pointer it was very smooth and sharp, could it be a hardware problem like the Bluetooth module, how do I fix this please?
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/3E6wCS7 Binu-HP Social Media Tech Support
Hello, i just changed the thermal paste (for high performance) and when i turn it on, GPU usage its 0% no matters what i do, i already install new driver version and try to run a game, but i get a Really bad performance, i checked with a GPU stats program and its working good, but not really 😢 I also torn the silver tape, is that maybe causing my issue?
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with the performance of the GPU. I will do my best to assist you. Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Binu - Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
Hi there, thanks for contacting! I understand that you need to know about replacing the keyboard. I will do my best to assist you. The top cover with keyboard remains after removing all the parts. Binu - Social Media Tech Support
hello i have a question and i can not find the answer i bought a pc and i will get it soon i took the hard drive from my old pc to put it in the new one which and a hp pavillion 15 it n 'there is no hard drive in the new one, there is just an SSD I would like to know if it would be possible to place my hard drive because I saw on the video that something was needed to place it on the card mother (6:24)
Hello. I need some advice please. Model i have is Model: 16-aO52Ona. Keyboard is broken and i need to replace it, but i don’t know what model i need for keyboard. Can you help please ? I can’t find any for this speciffic model. Thank you!
I am planning to buy this laptop but which model is overall better for design software use and gaming? The 16 inch screen version or the 17 inch screen version?
Do you know anything about this everytime I turn on my laptop it always says "you need to restart you laptop for an update" And I restart it and then keep using and then another pops up just wanting to know if it's actually a update or a virus it's from HP support the alert that I get
+Daniel Gonzalez Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
+Joel Salazar thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: ua-cam.com/users/HPSupport
+Luna Marie Köpping HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
![[UA] NAVI проти G2 Esports | Blast Premier Fall Final](http://i.ytimg.com/vi/QWlIm4FGESQ/mqdefault.jpg)
"Thermal event"
That's a pretty gentle way of saying "fire and/or explode".
+TAGundam May I know the complete model number of your computer and could you please elaborate the issue you are experiencing on it?
@@HPSupportOh, no no I was speaking generally, not personally. Puncturing, twisting and damaging li-ion batteries in general and the resulting short usually can cause a rather explosive reaction including a rapid persistent fire. It merely amused me that this reaction was dubbed a "Thermal event" something I'd more equate to a midsummer's day in Arizona than a battery's deflagration. Good humored ribbing I assure you.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can replace the processor of this notebook.
I will do my best to assist you.
The processor is integrated to the system board and cannot be replaced.
Binu - Social Media Tech Support
Hi Arin, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the thickness of the thermal pads.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
Luv it. thanks HP
Hi Santeno, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Hey I just bought this Product..So far I love it..
+Please Be Kind Twnty4Sven Glad to know this.
@@HPSupport does this laptop has thunderbolt 3? can it support a external graphics card? does the internal graphics card be upgraded?
@@g3r4rd09 no
Hi is still good?
@@zoe4965 I use it every single day I literally just got off of it from playing video games for hours on... It doesn't get hot as long as it is ventilated and it runs phenomenally. I highly suggest it and honestly I would totally buy another one just because it is so sturdy and reliable.. I use it for intense video games and it runs amazing I can do all my work from it and school work from it and it runs amazing
Hello hopefully you can help me. I just received my laptop from a repair shop and it was working fine.but now I keep getting an error “the selected boot device failed” so I ran a diagnostic and it says “dst failed” anyway I can fix this ?
+Cesar Q Please refer to the instructions under this document to fix this issue: bit.ly/3jiEhAb
Helpful thanks
+AKmobogaming TM I am glad to know that the video was very useful to you.
Hello, can you tell me the dimensions of all the screws?
Hey so I want to clean my Pavilion 16-a0022tx laptop since it's gotten really dirty and grimy both inside and outside the notebook causing it heat up a lot, how should I clean my notebook without voiding the warranty or causing any damage to it?
Hi Bazuka, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an overheating issue on your notebook.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3IX39Mx
Binu_HP Social Media Tech Support
@@HPSupport is there a way to clean the vents without using canned air?
How much ram can this laptop take, I was thinking about installing 32gb of ram. Is it safe???
+Robinson Evance Please refer the user manual of your notebook to know about supported memory: bit.ly/31jZ5kM
Any tips on how to get the screen out safely if the tape breaks before you get it all out?
When receiving this laptop, I plan to switch out the HDD with a Samsung Evo 860 SSD, is there anything in particular that I'd have to look out for? seems like an easy enough process for me to handle, but how would the laptop recognize the new drive? Also, is it completely necessary to remove the battery before implementing the new SSD?
+Ruben Lopez You should be able to add 2.5" HDD/SSD.
good video, I have the same computer with the touchpad problem which works well in the UEFI BIOS but in windows it does not work, it is not detected by the operating system, some help, what is the model of the touchpad module or chip to find more info and solve this problem (I am a technician) the hardware administrator is OK, nothing with error or exclamation. Windows 10 version 21H1
+MaynardOC Please follow the guidelines under this document to fix this issue: bit.ly/33hVDav
Where do I get a new screen Panel, and how many pins were on the connector?
+Zenfity y You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I bought this one month ago and I can distinction gear a weird buzzing suond coming from the system board, especially when plugged to the charger and when doing more complex tasks.
Is it something to worry about? Should I send it to assistance even if it gives no other issues?
+Marco Falessi Please follow these steps to do a system test:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.
5) Click Run once to initiate the test.
Note: It will take few hours to complete the test.
Let me know the results!
Nice video
+Anas nasiz I am glad to know that the video was useful to you.
Is it necessary to remove the USB board while replacing the DC in port? Seems like its for easier access.
Hi Kremlok, thanks for contacting HP Global Social Media Support!
Please try the steps in the order mentioned under the video!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
@@HPSupport just waiting for the part to arrive. Will let know how repair goes.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Hi, just wanted to know if opening the back of the laptop would void the warranty, I need to install a 2,5'' SSD in the empty slot. Thanks!
+aMINDxJOKEx HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@@HPSupport how about a clear cut answer. does removing the back panel and adding a hard drive or adding ram void the warranty or not?
@@pattaylor326 yeah it does void the warranty
Maybe I'm a bit too late, but it doesn't void the warranty. You just have to make sure that if you have a problem with your computer, first remove the SSD you removed and put the original HDD. If it didn't had any and it came with a m.2 ssd, then you just remove the SSD from the HDD/SSD slot and your good to go
Hello. I would like to clarify what kind of screwdriver is needed to remove the hdd? PHILLIPS 1 ?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the screwdriver required to remove HDD.
I will do my best to assist you.
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Regards,
HP Support
Hello, I have a Pavilion 16-a0006nl. What model is the charging port?
+JohNny You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport thanks a lot!
So how long should I expect HP to take to send a replacement panel to Microcenter for a 15-ec2021nr with the manufacturer defect? Only had the laptop a couple months and while watching a video.... the screen goes black and shoots vertical lines.... Microcenter was quick to call it "the manufacture defect" so it was painfully apparent this is a common issue. My son really needs his computer for school. Shame we have to wait for HP to respond. They should have a stack of these panels in stock in each authorized repair center ready to go for WHEN they fail. Because at this point its evident they will ALL fail eventually and need replaced with the new panel.
+Cris n Mary Fam Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Should I remove and discard the accompanying black tape after adding a stick of RAM to the 15-EC1073DX model? This electrical tape covers the RAM and NVMe
+Still On 360 Yes. You can.
Hey, is there a way to replace the 60hz panel with the 144hz one?
+20 Shreyes Mss HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hello my laptop is hp pavilion 16a0021tx. can I install ssd in my laptop without removing hdd.if Yes,how much size maximum with port size please??
+TECH GAMER Please refer the user manual of your notebook to know about the supported SSD: bit.ly/314Gt7r
What is the thicknes of thermal pads here is it 1mm or 1.5mm
Does the webcam panel also come with the microphone?
1:27 which tool are you using here?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether webcam panel also come with the microphone.
I will do my best to assist you.
It comes with HP True Vision 720p HD camera with integrated dual array digital microphones.
Regards,
HP Support
@@HPSupportThank you! I just have one more question, how did you remove the Display Bezel using your fingers?
Thanks for the reply.
Please refer page number 53 of the user manual to know about removing display bezel: splr.io/6058cQiSp
Regards,
HP Support
Hey i bought the 16-a0001la model. i wanna know if this model has another slot for expand the storage (it only has 500 gb). sorry for the borken english
+Fer_ver Please refer the user manual of your notebook to know about supported drives: bit.ly/31jZ5kM
Hello HP, my charging port is loose (it falls out easily when its charging), but still works fine. Is there a way to tighten it?
+sdfsd vassilev Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
does this pc have a lid switch my screen was cracked i replaced it but it doesnt seem to register when the laptop opens or closes
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in replacing the screen of your notebook.
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/47xBA6L
Regards,
HP Support
I have booting problem like after booting there is black screen for 15 or 10 secs and blinking cursor . Hopefully you can help and even in welcome
+SHOBHA Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
How can I clean my laptop vents without using canned air?
Thanks for the reply.
Please refer this document as it may help you: bit.ly/3dSZKzW
Binu_HP Social Media Tech Support
What model or type of DC in connector do I need to replace the current one?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase DC-In Connector for your computer.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/48eQArd
And order it via the HP Parts store: bit.ly/3nKMYrs
Regards,
HP Support
If, for example, I want to replace the RAM memories and add an SSD, will the warranty not be lost?
+SpaceMan HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Cool but where can I get a replacement screen
+Thomas Sanchez You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
How can I clean the fans because i keep getting fans not working properly
+Wyatt Percy Please refer this document to know about cleaning your notebooks: bit.ly/3dSZKzW
I got this stoopid blue screen and idk how to fix. Trying to take the bottom off but I don’t get how
+Icy Tzy Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3GZLeSO
does upgrading the ram or ssd void warranty
+241 Shah Muneeb U Rehman HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@@HPSupport but when there is a free given slot of ram in laptop ,also mentioned by hp official website that it can support, then why
Are the hp pavilion gaming laptop keyboard replaceable with same colour and design?
+Nishanth Reguraman May I knows the complete model number of your notebook so that we can check the details for you?
thanks for video, can u answer to this comment and send to me a link for buy a DC-In Connector for this pc?
Thanks
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase DC-In Connector.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/6054lgGFA
And order it via the HP Parts store: hp.care/6055lgGF7
Regards,
HP Support
I can upgrade 60 hz to 120 hz?
+Tusar Emran HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
I want to buy one HP PG03Xl battery for my HP Pavillion 15-ex0042AX laptop, but I can't find it anywhere, not even on the official HP store. Please help me out!!
Hi Bboy, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the battery for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
hey i want to know where is Bluetooth chip is it in the wifi chip
Hi Sahil, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the Bluetooth chip on your notebook.
I will do my best to assist you.
It is on WLAN module. Intel® Wi-Fi 6 AX201 (2x2) and Bluetooth® 5 combo (Supporting Gigabit file transfer speeds)
Binu_HP Social Media Tech Support
hello, is there any part number for the speaker for this laptop? Does it compatible for speaker like from pavilion gaming 15?
+Ridwan Muhammad You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I can leave the charger attached to the computer while I play games ?
+Valentin Gherghe You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
Two of the screws are stuck. I can’t remove them to get to the battery. Should I just let the power drain on its own? I’m having the issue where the power light turned on but nothing else turned on. This happened after a forced shutdown and is the only time this problem has happened.
+Sarah Butler thanks for reaching out!
I understand that you are experiencing a black screen issue on your notebook.
I'll do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed
Let us know how it goes.
Hey, I’ve had my laptop for over a year and now all of a sudden it’s staying stuck on the HP loading screen. I’ve done EVERYTHING in the reboot menu and tried all methods in the troubleshoot but nothing is happening I tried the reboot repair but as soon as it’s done it’ll say that it failed.
+Kynslee Guthrie This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Where is the cmos battery? Please don’t link me to some generic website / this model a0032dx - does it have a cmos battery bc I can’t find it anywhere
Hi Granite, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether your notebook has CMOS battery.
I will do my best to assist you.
Most of the newer HP notebooks such as yours do not have a CMOS battery.
The internal battery maintains the clock and BIOS settings.
Binu_HP Social Media Tech Support
So my sons laptop (this model) has what I’m assuming a bad charging port. (Haven’t had time to open it ina year) there’s no hard drive where it should be. Just a cover but it’s never been opened before and worked just fine prior to the charging port going out. I have never been so confused
Hi Anthony, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the charging port.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
Hello, what model fan do you use for the replacement?
Hi Lobster, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the replacement fan.
I will do my best to assist you.
You could purchase the part from HP.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
My gpu is not being detected in my system at all. I’ve already gone through device management and looked for adapters, it doesn’t appear, I’ve tried all the commands. It literally is not appearing and the nvidia control panel app doesn’t even open, tells me I need a GPU. Where is the GPU and how do I take it out and replace it?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the graphics card.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: hp.care/6050Yo1Do
Regards,
HP Support
Is it possible to install a SSD rather than an HDD? I really liked the video, but that’s the only question I have. I want to install an SSD because they’re faster and have a less chance of breaking over time.
+Junior Researcher, Thenameis_User Please refer page number 2 of the user manual to know about the storage supported: bit.ly/314Gt7r
@@HPSupport i added a 1tb ssd as a dual storage, but in the list u mentioned, it is not supported (i actually had problems with my laptop after adding this ssd like bsod and errors about boot device not found) so do u think it is better to take that off?
@@HPSupport I have the model Pavilion 16-a0004sl and I'm planning to replace the original 512Gb nvme SSD with a Samsung 970 EVO Plus 2 TB PCIe NVMe M.2. Is it supported?
If someone dropped this computer and cracked the display, where would you take it to get repaired? Asking for a friend, haha! ;)
+Tall Mr. Robb Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport What is the thicknes of thermal pads here is it 1mm or 1.5mm
I have this laptop and there's a problem I need to fix. For whatever reason, out of nowhere, I come back from school and I cannot turn my laptop on. The power button is continuously blinking. I do not know what is wrong with it.
Hi Titas, thanks for contacting!
I understand that you are experiencing an issue with your notebook as it is not turning on.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3HVN1da
Binu - Social Media Tech Support
Hello, I have not found any information on the HP website regarding the replacement of RAM with this gaming laptop. There is even nothing about the motherboard.
1. I need to know: what are the lowest DRAM's timings supported?
2. And another question: why does a laptop have two DRAMs in total at 51,200 MB/s (25,600 MB/s for each), if the motherboard memory bus bandwidth only supports 46,770 MB/s? Why they suppost to exceed the bandwidth of the motherboard (I just want to understand on the basis of this which RAM to choose)?
3. And thirdly, why are both DRAMs at 3,200 MHz frequency, when the processor supports a maximum of 2,933 MHz (according to the Intel Core i5-10300H specification)? Of course, I understand that this is only an effective value, but besides, over-bandwidth is completely confusing. I can't understand why RAM still works even with such exceeded indicators.
It would be very good if such an article did exist, maybe I was looking for it badly.
Thanks.
P.S.: Strange, the manual "Maintenance and Service Guide" says that only 16 GB (8x2) is supported. I just noticed. And I realized that 3,200 MHz by downgrade become these 2,933 MHz.
1. That is, this motherboard does not support RAM more than 16 gigabytes?
2. Nevertheless, not a word has been said there about the timings (CL, tRCD, tRP, tRAS and etc). Is it possible to get information about this somewhere (because as I said above, I did not find any information about the motherboard on the HP website)?
+Eugene Cummings Please refer page number 1 of the user manual to know about the supported memory: bit.ly/314Gt7r
When would the display panels be back on stock
+TheFinalFlash F I understand that you need to purchase display panel for your computer.
You can purchase the display panel or any other accessories from here:
www.hp.com/accessorize
I hope this helps you!!
Hi,
Can I replace only the processor and the video card in this model?
+S. Andrés V. Rojas Please refer this document to know about upgrading your notebook: bit.ly/3cTq38O
I had the 'boot device not found' error on this laptop, installed a fresh windows and now the optane is disabled from the boot, any help how i can turn it on again? I did everything but nothing happened
Hi Hossein, thanks for contacting!
I understand that you need to know about enabling optane memory.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3eWwSKb
Binu - Social Media Tech Support
How can the keyboard be replaced? and where can I buy the replacement keyboard?
+Shehr-yar 71 The keyboard doesn't seem to be a replaceable part for this notebook.
Hello HP, I want to buy a HP PAVILION GAMING 16-A003NR Its 550 US$ does it worth for gaming?
Hi there, thanks for contacting!
I understand that you need to know whether this notebook is compatible with gaming.
I will do my best to assist you.
It depends on the games. First you need to check the system requirement for games. If the notebook meets the system requirement, then it is compatible.
Binu - Social Media Tech Support
change thermal paste will void warranty?
+Sergio HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi my screen got cracked. am using the hp pavilon 15 gaming model 15-dk10035nr but i learnt there are other models of this same laptop. So am kinda wondering if the screens of any of those variants can also work for my own model type.
+Ibrahim Khalil Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
If I open the computer to install another RAM memory, will I lose the warranty?
+Benjamín Loyola HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
What screw drivers size do you guys use?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the screwdriver used for removing and replacing parts of your notebook.
I will do my best to assist you.
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Regards,
HP Support
i got this recently HP Pavilion Gaming Laptop - 16-a0051tx do you know where i can find where to buy another stick of ram
+Nick From Australia I understand that you need to purchase memory for your notebook.
You can purchase the memory or any other accessories from here:
www.hp.com/accessorize
I hope this helps you!!
Hi i have HP Pavilion 15-e 005sq i7 10750h RTX 2060 MAX q t and the Power light is on and the screen is not showing is black and this problem aparat after 2-3 from buying the laptop
+băban șefu tău thanks for reaching out!
I understand that you are experiencing a black screen issue on your notebook.
I'll do my best to assist you.
Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed
Let us know how it goes.
My computer won’t charge or work plugged in ? Do I have to replace the entire bottom part ???
+Cesar Quinones If your notebook computer battery does not power the notebook or will not hold a charge, troubleshoot the battery to see if it needs to be replaced as mentioned here: bit.ly/2NXfWFO
Hi HP, I have some questions please answer it as fast as you can.
this is my laptop : HP PAVILION GAMING LAPTOP 15 - dk0xxx
1. Is it can support 8k videos?
2. Is it 144hz (if no what hz)
3. How many max ram can be installed? is it 16 or 32??
4. Can it supports to 200 fps videos/ games ??
THANKS HP SO MUCHH!!!! THIS LAPTOP IS VERY GOOD WITH BEST PRICEE THANKYOUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU. :)
+michael ps You can check all these in the user manual of your notebook: bit.ly/2xQI7yz
1. NO
2. Yes
3. 32 or 64 (Product model not clear)
4. Depends on the game. Since the refresh rate is 144 hz, max fps will also be 144. Bad CPU OR GPU means less fps.
Side-Note: All your questions are googleable. And your comment is very childish
@@radonrubbish Hola, tiene información de la máxima memoria Ram que soporta el modelo 16a-0004la? algunos dicen 16Gb otros 64Gb, hay una web...ni siquiera la web de HP lo deja claro.
I have the Pavilion 16-a0045nr and I need a replacement dc in jack and I can't find it online. Any ideas where to find this part?
+Anwar Saleh You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Hey my hp pavilion gaming laptop makes sound while opening and closing
It is of plastic body
Can you please tell me if thats normal or not?
+Mohit Mulchandani This seems to be a hardware issue with your notebook. Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
A vent in my hp Pavillion gaming laptop is permanently close. How should I open it. (Vent under the laptop).
+Ramandeep Singh Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Hey HP comment guy, hope you have a good day today
+Pepperjack57 Yes. Thank you!!
Hi, Can I use a hp pavillion 15 hard disk connector cable in my hp pavillion 16? I can't seem to find a hp pavillion 16 hard disk connector cable part online. Only ones for hp pavillion 15, hp pavillion 14 and hp pavillion 17
+suleiman badru You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Can the same thing be done with 15-ec2021nr model?
+Hatim Mustafa The steps mentioned under the video are for other model number.
Hello @hpsupport. My 16-a0063nq got spilled with liquid on its right side while open. I immediately closed it and wiped it dry. It seems to work fine including all ports in that area except the right usb A port does not work anymore with 2.0 usb devices, only 3.0 usb devices seem to work. When I plug any usb 2 device it says that "the usb device has malfunctioned". Its likely the liquid problem and the pins seem intact, but:
1. could it be software?
2. would a disassemble and thorough cleaning help?
3. from the above clip it does not seem that in that area are any user replaceable part for usb port so can some parts be replaced in a proper service?
+calingr Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Is it normal for the battery to get hot while using it for light work?
+Dylan Estrada It is not normal. Let's do a battery test to isolate the issue:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) Go to Component Tests, then click on Battery Test.
4) Click on run once to initiate the test.
Let me know the results!
I got the results
Battery check : primary - calibration required (21)
I got this laptop not even 6 months ago and it has had no issues, then suddenly now it refuses to turn on. When plugged into the power cord the power light and charging port light blink continually, with nothing cycling on inside the computer. I opened it up and reseated the ram and battery to see if it would fix it and still nothing. Any idea what could be the issue?
+Caitlynn Pollard This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Where is the CMOS battery?
+D3D_M4N2003 Please refer this document to know about CMOS battery and know about removing and replacing it: bit.ly/3f5QCHR
Hello sir. Is it possible to change the keyboard if some keys are damaged because long time gaming? It seems the keyboard is bind together with the system board.
+J. Shyong The top cover with keyboard remains after removing all other spare parts from the computer
@@HPSupport so it is still possible to replace a new keyboard if some keys are not working? can I ask how much do it usually cost to change a new keyboard?
@@HPSupport Is is Possible to change the keyboard please?
Can I upgrade two SSD in hp pavilion ryzen 7 5800h varient
+ZOD HAI KYAA May I know the complete model number of your computer so that we can check the details for you?
Where can I get the cable for installing a HDD?
+camarixo You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Where can I get replacement case screws?
+Richard England You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Existing RAM of HP Pavilion Gaming 16-A0045TX is 8 GB DDR4-2933 SDRAM (1 x 8 GB. Can I upgrade by adding addtional RAM DDR4-3200 SDRAM ?
+Mohamed Nazeem Please refer the user manual of your notebook to know about the supported memory: bit.ly/314Gt7r
Please how can I find a solution to my laptop HP Pavilion Gaming Laptop 16-a0xxx, my wireless bluetooth pointer keeps shaking and is not stable same with my bluetooth wireless speaker, the sound keeps shaking, the battery of both devices are in good conditions, please is there a way to change the bluetooth mode (if it actually exists) or is there a way to update the drivers if that would solve the problem, my wireless bluetooth does not have a connetor that can be connected via a USB, how can I solve this issue?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the Bluetooth.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3J2zRvE
Binu-HP Social Media Tech Support
@@HPSupport Thanks very much for your prompt response. I have tried out the procedures listed in the webpage, but however the pointer of my wireless mouse keeps dragging on the screen and its not sharp and active, I tried the mouse on another laptop, I did not experience the dragging of the pointer it was very smooth and sharp, could it be a hardware problem like the Bluetooth module, how do I fix this please?
Due to limited support on this platform to fix this issue, please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/3E6wCS7
Binu-HP Social Media Tech Support
Hello, i just changed the thermal paste (for high performance) and when i turn it on, GPU usage its 0% no matters what i do, i already install new driver version and try to run a game, but i get a Really bad performance, i checked with a GPU stats program and its working good, but not really 😢
I also torn the silver tape, is that maybe causing my issue?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with the performance of the GPU.
I will do my best to assist you.
Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
Binu - Social Media Tech Support
@@HPSupport I already did those steps
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu - Social Media Tech Support
Hi I wanted to know where can I buy/order a screen replacement for the 16.1 inch pavilion
+sorekut You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport the website doesn’t load takes forever and y’all don’t have the 16.1 inch pavilion as an option 😐
Does anyone know whether it is possible to replace the processor of this laptop?
Its not supposed to be since its soldered to the motherboard.
Does this laptop have a Cmos?
+Ebenezer Spludge Nope this notebook does not have a CMOS battery!!
@@HPSupport OK, Thanks for the information.
I have an HP pavilion gaming laptop - 16-a0001la, can I upgrade the RAM in this model???
+Alessand301 Please refer page number 1 of the user manual to know about the supported memory: bit.ly/31jZ5kM
Yes, to 32gb of RAM, i have that model
Keyboard replacement ?
Hi there, thanks for contacting!
I understand that you need to know about replacing the keyboard.
I will do my best to assist you.
The top cover with keyboard remains after removing all the parts.
Binu - Social Media Tech Support
@@HPSupport Thanks !
Welcome!!
Binu - Social Media Tech Support
hello i have a question and i can not find the answer i bought a pc and i will get it soon i took the hard drive from my old pc to put it in the new one which and a hp pavillion 15 it n 'there is no hard drive in the new one, there is just an SSD I would like to know if it would be possible to place my hard drive because I saw on the video that something was needed to place it on the card mother (6:24)
+FS COD May I know the complete model number of your computer so that we can check the details for you?
@@HPSupport PC portable HP 15-EC1006NF
Hello. I need some advice please. Model i have is Model: 16-aO52Ona. Keyboard is broken and i need to replace it, but i don’t know what model i need for keyboard. Can you help please ? I can’t find any for this speciffic model.
Thank you!
+remus097 You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport link isn’t working
What type of storage slots are available for the 16-a0032dx model
+jeff guy Please refer page number 2 of the user manual to know about supported storage: bit.ly/31jZ5kM
I am planning to buy this laptop but which model is overall better for design software use and gaming? The 16 inch screen version or the 17 inch screen version?
Hey!, i have a question. Where is the battery for bios?
+Esteban Please refer this document to know about removing and replacing the RTC battery: bit.ly/2AiBu9n
@@HPSupport Another question. Its necesary disconnect the battery when i plug a new hard drive in sata module?
@@Esteban-zq7ne you dont have to but its recommended so you dont corrupt it. the cmos will flash itself if you dont tho.
I need help to boot the device not found?
+Mrs Saki Please refer to the instructions under this document to fix this issue: hp.care/2oVEO3j
anyone know where to buy the fans ?
+Ruichen Audouin You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Do you know anything about this everytime I turn on my laptop it always says "you need to restart you laptop for an update" And I restart it and then keep using and then another pops up just wanting to know if it's actually a update or a virus it's from HP support the alert that I get
+Daniel Gonzalez Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.
@@HPSupport thanks
Is it support sim in it?
+Narayan Saha I have checked the specification of your notebook and it does not seem to have a slot to insert a sim.
Is is my laptop can I insert ssd sloth without removing ang slot
Mi computador es la 16-a0004la , cuánto es el máximo de RAM? que velocidad? , alguien a probado con 32gb?
+Joel Salazar thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: ua-cam.com/users/HPSupport
Can the cpu be changed out?
+Luna Marie Köpping HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Luna Marie Köpping no its a BGA cpu cant be removed
Does this laptop come with a hdd and ssd?
+CrabbyChiquism aalang0319 It comes with 256 GB PCIe® NVMe™ M.2 SSD
@@HPSupport wait so what is the hard drive disk assembly then?
@@HPSupport or disk drive sorry
@@CrabbyChiquismaalang thats if you want to install and extra one down the line