Hi all! My pilot had the same issue, the dealer won't fix it for free since there is no recall for this issue. I went ahead and applied this fix myself. here are some recommendations: 1. Before starting take out the copilot 3rd sear completely, this will allow you to work with more space. I already tried without taking it off and lost a low of time. 2. straighten the cables/connectors the better you can, it doesn't need to be perfect, and place it back the better you can This is not a permanent fix but it has worked for the last 6 months on my car, I would probably need to re-do this when it starts crackling again. Best Luck to you all!
@@BCautosolutions I got my car second hand from the dealer (27k miles on it), and when I did this I noticed the dealer had already applied this because the plastic zip belt wasn’t the original one. Still went ahead and re-did this and it worked. My guess is that at some point after fixing this, with all the car movement it will eventually happen. But no big deal, once you do it once you are able to redo this anytime and faster
@hondamobilemechanic I have a 2020 pilot and did exactly what you showed in your video organizing the cables and the problem is now fixed. It was weird, the same day I did it, the problem was not fixed, the popping sound still continued, but the day after, during the afternoon no more popping sound and I have a more than a week without problems. Hopefully continues like this. Thanks for this video.
I went behind my right rear sideliner garnish to see how all of the connectors were routed. The red and green FAKRA connectors to my amplifier are both at a 90 degree angle almost, coming straight out of the bottom part of the coaxial terminal. Mainly due the fact that the harness branches were wrapped AROUND the main floor harness branch. So, a lot of these not only are due to the part (floor harness) but also depend on who routed the harness when the car was built.
This is the first video explaining the issue and the fix. I have a 2021 Pilot EXL, ever since I drove of the lot it began doing the popping sound and freezing the screen, DROVE ME INSANE. Took it to the dealer and fixed for a week or 2 then it began doing it again, Vehicle is back at the dealer again, was at the point of telling them to keep the car and give me a new one. First time they apparently switched connectors, after a while someone told me this exact issue, which prompted me to look up on web, Luck struck and found this video. Thank you very much, now i have to wait to get the car back from dealer and see what was done, fingers cross.
Yes the fakra connector update I’ve had very very little success with. This has been really 100% fix every time I have done it. I was sick of throwing parts at it as per Hondas recommendations so I decided to do something about it myself.
@@BCautosolutions Go the vehicle back and was told that there is nothing that Honda can do at the moment due to them working on new connectors "B.S.". Was also told that they can do other work to it but it would not be covered and i would have to pay out of pocket. told them to give me the car and see them in 6-10 months when i dump the vehicle at their lot for lease return.. Honda mess up on this one.
@@camiloantonini6616 smh, if you were local I would totally do this for you. I’ve done it a solid 20 times and get paid straight time. Everyone wins but some dealers don’t want to do any extra work smh.
I worked at a dealership when this kicked off. An engineer came out and couldn’t pinpoint the issue so we were just instructed to do entire harnesses. Now I think they just do a bunch of those connectors
Very helpful, but next time you do one of these could you video the process from start to finish so we see where it is located and the process you took to get to it. Questions like, what did you have to remove to get to it? I assume you disconnected the battery? Any particular tools needed?
Just got an Acura mailer, indicating our 2020 RDX warranty was extended for this issue to 100K or 8 years. Hopefully that's good news for some reading this.
My 21 pilot special edition is cracking and sometimes no sound from radio at all until I turn off car and back on.. this is frustrating when the car doesn’t even have 30k miles
Thanks for posting, it'll help if I have to do it myself but would rather not. This is also affecting some recent Acuras. I've found some posts about the symptoms (in RDX and TLX) but no fixes. My screen would display "Network Connection Lost, MOST NET Off" then shut off or reboot. My 21 TLX has been showing this issue and will be getting serviced under warranty. It's good to know what's causing the problem but why hasn't it been resolved yet is the question. I hope the service appointment resolves it with the first try because they were explaining that there are six methods they try to fix, the first being replacing the connectors.
Are you crimping the ends on the other connectors? I know Honda told us not to but the success rate is so good. Been having a lot of odysseys with the triple pop caused by the RES unit recently.
@@BCautosolutions we still get some that have been “repaired” by another local dealer. I’m excited for the new buckle recall and wanna see how many techs are gonna skip reading the bulletin and mess up lol
Does the new Fakra recall extend these wires? (2/22/24) I’m having the recall done right now at my local service department Luckily I haven’t had the popping noise but on long road trips, 3+ hours my audio and rearview camera go out. I shut off the car for 15-20 minutes and everything is usually back to normal 2019 pilot elite. Love the videos! Thank you for sharing all your experiences Edit: just got my car back after the fakra recall and it made my audio system sound much better. I didn’t know before, but apparently my subwoofer wasn’t performing up to its optimal level, also now the audio sounds very even before I felt like the volume was much lower on the driver door. I actually listen to the volume two or three clicks lower now, and it seems to be much more higher quality sound. Wow bro I just fell back in love with my car. 😊
@@BCautosolutions that would be great. There's a new class action law suite but only for 2020 onwards! Also mine ran over the 60k warrantee. Major league annoying.
I 'd give a like if you would told people, which side of the vehicle to start remove the rear interior quarter panel. So that people don't have to guess or try to figure out which side to remove it! If you wanted to have a lot of people watch the video. I guess this video is meant for some mechanics.
I have a 2019 pilot and just had the fakra recall done, didn't help. Had it looked at again and they found the connection on amplifier was loose the harness plugs into. Do you think replacing the amplifier will fix the popping? Do you think the honda tech will do the repair like you did?
I have a question Sir , my 2019 pilot touring model , the radio stop working on a long drive but it only happens with the auto stop engages at a stop light… I have to physically shut the vehicle off and restart for the radio to work again.. would you happen to know what causes this?
As a passport owner that has had constant issues to the point I had a claim with Amaerican Honda (they still refuse to do anything) I wish they would teach all their techs how to deal with this. Instead I will be getting rid of the car and not buying another Honda after the way I have been told to just live with the issue.
Hey when you get time can you show a video on the fakra service cable replacement for the new recall on this issue curious on how its done my 2020 pilot just popped up the recall thanks
How do I find someone in my area to use this fix on my 2019 Passport’s infotainment system? It’s so bad! Dealer and American Honda can’t seem to get the “specialist” to my “area” for months now.
I made this repair and still have no problems with the cracking and popping. But, 2 days ago my 21 pilot touring with the upgraded system has developed a skipping when hitting bumps in the road, like a CD would. Occasionally the radio will shut down but will turn itself back on once another bump is hit. I'm sure it's another poor connection. Any advice on which area I should look into first? TIA
2021 pilot. Android auto. Do you have any fixes or suggestions for the sensitivity of the USB port in the dash cubby? We relay replace the cord and use quality products but we are still unhappy with how flaky the system is.
I am in the market right now for a Honda Pilot because our old 2002 Odyssey is starting to show its age and we always drive to NJ during the summer. @HondaMobileMechanic, is this really the fix? have you encountered one yet where after doing what you did on the video, it still made the crackling noise?
I’ve been fighting this problem for a few months now. What I’ve found is if I have the plastic cover removed the radio works perfect. But once I install the cover back on the problem comes back. I drove for 2 months with the cover removed without a problem. I’ve tried rerouting all those cables several times. And as soon as I reinstall the cover it comes back. Any thoughts on what could be happening here? I’m assuming t he cover is putting pressure on thE wires somewhere. But I can’t duplicate the issue when the cover is removed by pushing or pulling on any of the wires. I purchased this Honda(2020 pilot - black edition) as a rebuilt title, so I have no warrenty hTrough Honda and I’m worried I’m SOL.
so what you have to do is take a borescope and look at how the fires are once fully installed and have to find a way to get them as straight as possible. Also go to the dealer and tell them you want to buy the fakra connector bulletin and perf the bulletin
I have a 2017 Honda Ridgeline RTL-E. I get Constant Speaker Static when the Weather gets Hot or In the Vehicle. But I think my Amp is built into the Head Unit. Im not the only one that is having this issue with there Ridgeline. Any Help would be greatly appreciated. If you cut Vehicle off kill 12 Volt Power and turn back on will be no static for about 5 minutes then back to where Static takes over and drowns everything out.
you show the 'easy' part. how did you get to all this under the carpet? not sure how to get at all of these wires - what are the steps to get to the point where you start your video?
So what would you recommend doing on the Odysseys? I'm looking at the fakra connectors connected to the amp in the rear and the wiring doesn't seem to be stretched or too tight. The connectors do seem a little loose though. Should I just replace the connectors like it says to do in s/b 21-013 and cross my fingers? The audio is making a popping noise btw.
Yeah replace all the Fakra connectors and check for any of the coax cables under tension and straighten them out as much ass possible. If all fails prob gonna need harness. There’s also fakra pin clamp pliers I’m going to be buying and doing a video on.
@@stansingh gotcha! And yes unfortunately most of them give zero shits about actually fixing issues. I apologize on the behalf of the guys actually fixing issues
@@BCautosolutions would greatly appreciate it if you could make a video on it as well, my 2019 odyssey is giving me the same issues, I will try to fix it myself but I don't even know where to begin
Yes I believe so, I’ve done a few on the passports as well. The trims get confusing I would have to confirm tomorrow but it would be behind the right rear quarter interior panel.
@@BCautosolutions Any new vids yet showing the location of the amp and how to access it? Your video gave a great description of the problem nd how to address it but I am not sure where in the vehicle it is located. Been experiencing this intermittently in our 2019 Pilot.
My speakers only work for like 30 seconds now before the static noise starts and then the speakers completely cut out. When I showed my Honda dealership the issue he asked what year I have (2016) and said he only knows of that being an issue on the new models lol.
i have a 2013 honda cr-v making noise from rear speakers poping / craking/ static , radio is off and only while going over bumps as vehicle jumps , also now the radio fuse pops while replace
The radio on my wife’s Pilot kept cutting off so I opened the back to check the amp and found one of the FAKRA connections broken. It actual broke off of the cable. Any tips on replacing? Do you have any part numbers? Thanks.
@hondamobilemechanic I find your video intriguing and am hopeful now. Are you located in the New England area by any chance?🤞🏼My 2016 Accord exl has developed a very loud static issue over the past several months and I'm at my wit's end. It even occurs when the audio is turned off. My problem is nobody I've contacted wants to investigate this type of wiring/connection work and just wants to sell me a brand new system for mucho dinero. If you're not in the New England area do you possibly have a contact here I could reach out to for help?🙏🏼 Or any advice at all would be appreciated.
@@BCautosolutions thanks for the prompt reply! I just need to know if you are absolutely sure about this... especially since it still happens when the audio is OFF.
I have a 2021 Black edition pilot with 8,450 miles on it. 1) visit to dealer it was a software upgrade. 2) visit to dealer it was new wiring connectors.. I still have the same problem. When I start the pilot screen is blank no back up cam nothing... sometimes when I start to drive it come on only to show " lost network connection " so now back to the dealer I go. Hope he dont get offended when I show him this video..Thanks
@@BCautosolutions So today I drop off my Pilot at the dealership he's telling me he just order a New tuner... I gave the the video to view .let see if this fixes the problem..thanks for your video ... keep them coming ( hopefully not needed ) lol
@@BCautosolutions I have to let them so I can do I told you so bit.smh sometimes being a good mechanic means listening to outside sources.... I'll keep you posted
I made a appointment to get the recall done for my 2020 .but theres nothing wrong with mine no issues what so ever .my friend just had his done and they gave it back to him with clips broken and chattering .they are replacing his silver bezel that goes across the front dash and lower floor board and chipped his cruise controle and there replacing all that and a chip in his top right screen to infotainment system so there replacing that also.sad part is they tried denying it and he took videos and pictures of everything documented.they ended up owning up to it sfter he showed videos and pictures .so i have to find a new dealer to do mine not trusting the one near me .ill have to cancel my appointment on the 31st .maybe wait till its broken .if its not broken dont fix it deal
@Hondamobilemechanic I ended up canceling it they butchered 2 of my friends cars .my car isn't doing it so no one is touching my car till it's broken .40k on my pilot no issues .not broken dont fix it
In my case my stereo amplifier (female connector it self, the red one) broke 😢 the Harness is safe. I wonder if there’s anyway to fix it or to replace that female red connector or would have to replace the Amplifier itself, please help
@@BCautosolutions do you have any diagram that I can look at? I want to get into both side of the panels so I can add sound deadening too while I’m at it
@@BCautosolutions I finally got down the entertainment equipment. The green wire was barely connected... It slid right off. And once I slid it back on till it clicked, it will not slide back off like it was. What a dumb design!
I have a 2019 passport elite , the radio will stop working and the display says no audio connection. Doesn’t happen all the time but when it does I turn the vehicle off and back on and I get audio again. There’s a tsb 21-012 seems like that’s my issue.
That tsb is a hit or miss tbh. I’ve done countless of those almost times with little success. Typically pilots and passports this exact procedure is what has worked for me.
Any advice or idea why when I connect my phone with a usb cord that it sometimes doesn’t play stream music (doesn’t matter the app), yet other days it works just fine. I have also literally had it plugged in and it is playing the maps through Apple CarPlay on the screen just fine and then all of a sudden the music will start. Could be 15 minutes into a drive or an hour. So random.
@@BCautosolutions Apple cable (lighting male end into phone). Also I took my panel off and it looks like someone already released the tension on the plugs by cutting the electrical tape. So not sure what to do with the crackling/popping that occurs as well.
Have you had any vehicles return with the same issue? Or is this pretty much a one time thing and never have to worry about it again? We just bought a 2020 pilot and it does that. It's in the shop right now. I'm assuming it will work after we get it back but i've heard of it coming back soon after or after a year. If it comes back would you recommend just doing it myself or keep taking it in?
Update on my Pilot 2020, Its been a few weeks after doing the fix provided by Hondamobilemechanic, I have no more infotainment problems, still cant believe it, such an easy fix. Thanks to Hondamobilemechanic.
@@BCautosolutions I had to take my daughters 2019 Passport to the dealer and they replaced the connectors under the Recall/Service Bulletin. I don't think it was the same connectors you show your work on. They looked more like the red an green ones you show later in your video. The audio was popping and cracking, but the system didn't shut off.
@@andrewdarden8210 yes passport is slightly different. The symptoms vary fr popping/crackling randomly to pretty often to shut downs. Appreciate the input
Located behind pass side rear quarter. (That 3rd row pass seat and quarter cover have to come off. If it’s still in warranty I would take it to honda and have them perform the procedure.
I just had this problem start with my 21 touring with 14.5k miles. I plan to execute your repair this evening. In case I need it... would you have the part number for this section of the harness? In case I want to replace it in the near future?
Thank you sir! I will start with your repair this evening. I'll stay in touch. I was worried this day was coming... you are the only resource I've found that has a logical explanation and thoughtful approach to the repair. Again, thank you!
@@52tippy This has been the on only repair that I’ve done repeatedly with positive results. Every other repair attempt going back to 2018 when these cars first came out, has been a waist of time essentially.
No, luckily both my type s and 19 pilot have been good so far. The CarPlay being glitchy is a different issue and does happen on mine once in a while. Hopefully there will be a software update for that.
@@BCautosolutions Ah shit, lol. was hoping it was something other than Acura software. Should have given me wireless carplay SO I CAN USE THE DAMN WIRELESS CHARGER smh
@@BCautosolutions Thats what I am saying! iirc they added wireless carplay to the Accord (?) via an OTA update. Maybe one day we can have nice things...
@@BCautosolutions I guess every situation depends. I’ll try this I get cut out and crackle. Do you have a video on the dash harness and how to remove the rear compartment for this video to get at the amplifier
I Don’t like That wiggle on the green connector, Too much. if you wiggle them and the speakers start crackling… new harness according to Honda. They want no repairs on those 90s.
I’m good with that. I’ve had great success with this method and Honda is quick to replace the harness with the same exact harness that will have the same exact problem. Not doing floor harness to just have it come back again. Hard pass
Yup, the replacement harness is the same one that comes on the car from factory. It’s literally a band aid. If it becomes unbearable have them do this method.
2020 BE here as well. I bought it last year and had the noise immediately. Got it fixed within the first month or 2 and it was good. . . until today. Started up randomly, then after about 10 minutes of driving it went away. Of course it had to happen now, when I'm taking the wife & kids on a cross country trip in a couple days. I'll see how it does tomorrow and I may just work on it tomorrow night. If all is good, then I'll just do it when we get back.
I have same issue on 2020 Pilot, it’s been to dealership with lame b.s. excuses, they say it needs new harness which is 6 month back ordered. I just tried this fix and it looks like dealership already tried it. Any other ideas to try, I’m not waiting 6 months on new harness to be installed by some jokers. I’m back to GM after this car.
Sorry to hear, I would check the wires behind the infotainment and dvd player area, re route then if needed. Funny you say that actually, the most system is a system borrowed from gm.
@@BCautosolutions I checked all of that too, looks like they went thru that at some point too so I guess it’s wait on the harness or trade it in. I honestly don’t see them actually doing the harness because it’s to much work. It may be a borrowed system from GM but the service is better from GM and GM’s are just a better all around ride but we decided to give Honda a shot this go around and have been nothing but disappointed, mostly with the local dealer but corporate really hasn’t been any help either.
@@jameskeesee6863 sorry to hear. Have you tried a different dealer by any chance? Shouldn’t have to do all that but we see it here in my area how a few dealers within proximity aren’t as willing to help as my dealer is. Anyways appreciate your input and wish you luck.
@@BCautosolutions I think you mentioned that you are in the New Jersey area, Would you be able to recommend a good dealer that can fix this issue the right way. Im in New york city area?
After all said and done here comes the floor harness because honda Still doesn't know how to fix this . Re crimp connectors. All sb's done and still popping . Don't forget to turn the system volume down
@@BCautosolutions hell yeah . I've had 2 come back after that . Most doesn't even have a shut down reason. Basically throw parts at it and hope the customer doesn't come back for that same issue
hola, tengo una pilot 2021, el radio no enciende, puede el amplificador tener un problema que haga no encender el radio? ya verifiqué fusibles y todos están bien, espero alguien me pueda ayudar
@@BCautosolutions I have tried disconnecting and connecting the device. It also does that with any phone that is connected to Bluetooth at the time of listening. It does that when I play the radio.
Hi I took my car to car dealer for the Honda and i have a honda odyssey2018 I have a issue with a read entertainment and they told me I need to replace this. 39450-thr-a05 Do you know where is the located in a car because I need to replace it by myself.. Thank you 😊
Hi all! My pilot had the same issue, the dealer won't fix it for free since there is no recall for this issue.
I went ahead and applied this fix myself. here are some recommendations:
1. Before starting take out the copilot 3rd sear completely, this will allow you to work with more space. I already tried without taking it off and lost a low of time.
2. straighten the cables/connectors the better you can, it doesn't need to be perfect, and place it back the better you can
This is not a permanent fix but it has worked for the last 6 months on my car, I would probably need to re-do this when it starts crackling again.
Best Luck to you all!
It’s been pretty permanent and I haven’t had any return for over a year now. Thanks for your input 👍🏻
@@BCautosolutions I got my car second hand from the dealer (27k miles on it), and when I did this I noticed the dealer had already applied this because the plastic zip belt wasn’t the original one. Still went ahead and re-did this and it worked. My guess is that at some point after fixing this, with all the car movement it will eventually happen. But no big deal, once you do it once you are able to redo this anytime and faster
My 2019 pilot screen just went blank will this solve the problem?
@@VinhNguyen-zn2rq it’s worth a shot for sure, also make sure you get the updated fakra connectors if you haven’t done so.
@@BCautosolutions Thank you so much for replying, what wire is that and where can I buy it?
@hondamobilemechanic I have a 2020 pilot and did exactly what you showed in your video organizing the cables and the problem is now fixed. It was weird, the same day I did it, the problem was not fixed, the popping sound still continued, but the day after, during the afternoon no more popping sound and I have a more than a week without problems. Hopefully continues like this. Thanks for this video.
Let’s hope, let’s hope! Keep me posted if it returns, hopefully not 💪🏼
I went behind my right rear sideliner garnish to see how all of the connectors were routed. The red and green FAKRA connectors to my amplifier are both at a 90 degree angle almost, coming straight out of the bottom part of the coaxial terminal. Mainly due the fact that the harness branches were wrapped AROUND the main floor harness branch. So, a lot of these not only are due to the part (floor harness) but also depend on who routed the harness when the car was built.
Yes that could be absolutely
This is the first video explaining the issue and the fix. I have a 2021 Pilot EXL, ever since I drove of the lot it began doing the popping sound and freezing the screen, DROVE ME INSANE. Took it to the dealer and fixed for a week or 2 then it began doing it again, Vehicle is back at the dealer again, was at the point of telling them to keep the car and give me a new one. First time they apparently switched connectors, after a while someone told me this exact issue, which prompted me to look up on web, Luck struck and found this video. Thank you very much, now i have to wait to get the car back from dealer and see what was done, fingers cross.
Yes the fakra connector update I’ve had very very little success with. This has been really 100% fix every time I have done it. I was sick of throwing parts at it as per Hondas recommendations so I decided to do something about it myself.
@@BCautosolutions Go the vehicle back and was told that there is nothing that Honda can do at the moment due to them working on new connectors "B.S.". Was also told that they can do other work to it but it would not be covered and i would have to pay out of pocket. told them to give me the car and see them in 6-10 months when i dump the vehicle at their lot for lease return.. Honda mess up on this one.
@@camiloantonini6616 smh, if you were local I would totally do this for you. I’ve done it a solid 20 times and get paid straight time. Everyone wins but some dealers don’t want to do any extra work smh.
@@BCautosolutions im close to NJ, can I bring my car to you?
@@kumbaproperties2432 shoot me an email. Bcsutosolutions20@gmail.com
I'm thinking about buying a Passport or Pilot, but wasn't sure if this issue would be long term. This video helps
We are finally after many frustrating years, getting positive results 😅
I worked at a dealership when this kicked off. An engineer came out and couldn’t pinpoint the issue so we were just instructed to do entire harnesses. Now I think they just do a bunch of those connectors
I’m the beginning we were just throwing parts at it, and to some extent we are still instructed to do some 4 years later.
That’s pretty much how I’ve done it for the past couple years and it’s worked out for me about 98% of the time.
💯 everything else has been a waist of time
@@BCautosolutions Do you find that the problem is usually at the amp in the back or also in the front dash?
@@kumbaproperties2432 combo of both
Have you considered using a seam ripper (sewing item) rather than a razor blade? A lot less risk of nicking a wire when slicing tape.
Ive actually been meaning to pick one up funny enough lol.
Very helpful, but next time you do one of these could you video the process from start to finish so we see where it is located and the process you took to get to it. Questions like, what did you have to remove to get to it? I assume you disconnected the battery? Any particular tools needed?
Will do, it’s tough because I’m involved with so many cars it hard to catch everything. Appreciate the input
Thank you for the movie - I have 2020 Odyssey 20K and this just starts happen now - I'll try to fix it.
Let me know how it goes
Just got an Acura mailer, indicating our 2020 RDX warranty was extended for this issue to 100K or 8 years. Hopefully that's good news for some reading this.
Yeah it’s still a bunch of bandaids imo but something is something lol.
My 21 pilot special edition is cracking and sometimes no sound from radio at all until I turn off car and back on.. this is frustrating when the car doesn’t even have 30k miles
Thanks for posting, it'll help if I have to do it myself but would rather not. This is also affecting some recent Acuras. I've found some posts about the symptoms (in RDX and TLX) but no fixes. My screen would display "Network Connection Lost, MOST NET Off" then shut off or reboot. My 21 TLX has been showing this issue and will be getting serviced under warranty. It's good to know what's causing the problem but why hasn't it been resolved yet is the question. I hope the service appointment resolves it with the first try because they were explaining that there are six methods they try to fix, the first being replacing the connectors.
Long story short, it’s a hot mess lol
This a little late, but this now a recall and all of these will get fixed by Honda
Are you crimping the ends on the other connectors? I know Honda told us not to but the success rate is so good. Been having a lot of odysseys with the triple pop caused by the RES unit recently.
No, haven’t needed to yet but we have been seeing a slow down of these
@@BCautosolutions we still get some that have been “repaired” by another local dealer. I’m excited for the new buckle recall and wanna see how many techs are gonna skip reading the bulletin and mess up lol
Does the new Fakra recall extend these wires? (2/22/24)
I’m having the recall done right now at my local service department
Luckily I haven’t had the popping noise but on long road trips, 3+ hours my audio and rearview camera go out. I shut off the car for 15-20 minutes and everything is usually back to normal
2019 pilot elite. Love the videos! Thank you for sharing all your experiences
Edit: just got my car back after the fakra recall and it made my audio system sound much better. I didn’t know before, but apparently my subwoofer wasn’t performing up to its optimal level, also now the audio sounds very even before I felt like the volume was much lower on the driver door. I actually listen to the volume two or three clicks lower now, and it seems to be much more higher quality sound. Wow bro I just fell back in love with my car. 😊
I have a 2019 Honda Pilot EX-L. Can you make a video on how to get to the amp? Thank you so much!
Next chance I get I will 👍🏻
@@BCautosolutions that would be great. There's a new class action law suite but only for 2020 onwards! Also mine ran over the 60k warrantee. Major league annoying.
@@youthtrackapp1759you have any details about this class action? eg, Attorney name? URL?
@@BCautosolutions any change to make a "get to this stupid amp" video? Want to attempt this this week.
@@carabs3823 negative, we have had a drastic number or pilots coming in for this. (This is a good thing) just not for making a new video lol
I 'd give a like if you would told people, which side of the vehicle to start remove the rear interior quarter panel. So that people don't have to guess or try to figure out which side to remove it! If you wanted to have a lot of people watch the video. I guess this video is meant for some mechanics.
@@ngocdao1 ✅
I have a 2019 pilot and just had the fakra recall done, didn't help. Had it looked at again and they found the connection on amplifier was loose the harness plugs into. Do you think replacing the amplifier will fix the popping? Do you think the honda tech will do the repair like you did?
Im not sure what they will do although if there’s a loose connection or tension on one of the cables that is most likely the root cause.
I have a question Sir , my 2019 pilot touring model , the radio stop working on a long drive but it only happens with the auto stop engages at a stop light… I have to physically shut the vehicle off and restart for the radio to work again.. would you happen to know what causes this?
@@twowheelsforlife066 probably a software glitch it’s having of some sort
As a passport owner that has had constant issues to the point I had a claim with Amaerican Honda (they still refuse to do anything) I wish they would teach all their techs how to deal with this. Instead I will be getting rid of the car and not buying another Honda after the way I have been told to just live with the issue.
That’s horrible, sorry to hear that.
Hey when you get time can you show a video on the fakra service cable replacement for the new recall on this issue curious on how its done my 2020 pilot just popped up the recall thanks
Believe I made one on an odyssey (very similar with pilot) catching up on some missed comments now.
How do I find someone in my area to use this fix on my 2019 Passport’s infotainment system? It’s so bad! Dealer and American Honda can’t seem to get the “specialist” to my “area” for months now.
What are are you located in? Your local dealer should be able to do this no problems
Thank you. But I can’t get over gloves to do electronics
✅
Would these connectors be the same ones that would cause the GPS to crackle and eventually lose all sound for alerts too?
These can make sounds will all sort of scenarios.
I made this repair and still have no problems with the cracking and popping. But, 2 days ago my 21 pilot touring with the upgraded system has developed a skipping when hitting bumps in the road, like a CD would. Occasionally the radio will shut down but will turn itself back on once another bump is hit. I'm sure it's another poor connection. Any advice on which area I should look into first? TIA
Yes, there’s a newer service bulletin. If this doesn’t repair it the bulletin should
There’s a recall for the FAKRA. Go to the dealer.
@@panplayer the recall came way after this video but yes your correct.
2021 pilot. Android auto. Do you have any fixes or suggestions for the sensitivity of the USB port in the dash cubby? We relay replace the cord and use quality products but we are still unhappy with how flaky the system is.
No, unfortunately the system is pretty damn sensitive. Only suggestion I would have is use oem cable for the phone.
Any idea if this would work on a 2016? My 2016 pilot is having the same issue but Honda dealership said the fakra issue shouldn’t be happening to mine
No, the fakra system was only available starting 2019 on the pilots.
I am in the market right now for a Honda Pilot because our old 2002 Odyssey is starting to show its age and we always drive to NJ during the summer. @HondaMobileMechanic, is this really the fix? have you encountered one yet where after doing what you did on the video, it still made the crackling noise?
This was a very successful repair although there has been a recall since that changes all the falta cables including these back here.
I’ve been fighting this problem for a few months now. What I’ve found is if I have the plastic cover removed the radio works perfect. But once I install the cover back on the problem comes back. I drove for 2 months with the cover removed without a problem. I’ve tried rerouting all those cables several times. And as soon as I reinstall the cover it comes back. Any thoughts on what could be happening here? I’m assuming t he cover is putting pressure on thE wires somewhere. But I can’t duplicate the issue when the cover is removed by pushing or pulling on any of the wires. I purchased this Honda(2020 pilot - black edition) as a rebuilt title, so I have no warrenty hTrough Honda and I’m worried I’m SOL.
so what you have to do is take a borescope and look at how the fires are once fully installed and have to find a way to get them as straight as possible. Also go to the dealer and tell them you want to buy the fakra connector bulletin and perf the bulletin
Why not use the FAKRA service extension cord at the rear amp to relieve the slack?
Those cables are long and would let likely interfere with panel. Also Honda wouldn’t pay for another cable or 2
Thanks for this video.
Hope it was helpful
I have a 2017 Honda Ridgeline RTL-E. I get Constant Speaker Static when the Weather gets Hot or In the Vehicle. But I think my Amp is built into the Head Unit. Im not the only one that is having this issue with there Ridgeline. Any Help would be greatly appreciated. If you cut Vehicle off kill 12 Volt Power and turn back on will be no static for about 5 minutes then back to where Static takes over and drowns everything out.
you show the 'easy' part. how did you get to all this under the carpet? not sure how to get at all of these wires - what are the steps to get to the point where you start your video?
Haven’t gotten around to it.
So what would you recommend doing on the Odysseys? I'm looking at the fakra connectors connected to the amp in the rear and the wiring doesn't seem to be stretched or too tight. The connectors do seem a little loose though. Should I just replace the connectors like it says to do in s/b 21-013 and cross my fingers? The audio is making a popping noise btw.
Yeah replace all the Fakra connectors and check for any of the coax cables under tension and straighten them out as much ass possible. If all fails prob gonna need harness. There’s also fakra pin clamp pliers I’m going to be buying and doing a video on.
@@BCautosolutionsplease link the new video here. I have to repair this myself, as dealership and Honda are useless. 2020 Odyssey EXL
@@stansingh gotcha! And yes unfortunately most of them give zero shits about actually fixing issues. I apologize on the behalf of the guys actually fixing issues
@@BCautosolutions would greatly appreciate it if you could make a video on it as well, my 2019 odyssey is giving me the same issues, I will try to fix it myself but I don't even know where to begin
@@ThinkGameTalk yes for sure as soon as next one comes in
Getting the popping/crackling sound on a 21 tlx type s. Is there a fix for it on those yet?
Yes there is, take it in 👍🏻
@hondamobilemechanic we have a 21 Passport EX-L, does this vehicle have an amp in the right rear? If so where would it be located. Thank you.
Yes I believe so, I’ve done a few on the passports as well. The trims get confusing I would have to confirm tomorrow but it would be behind the right rear quarter interior panel.
Can you please do a video on how to get to the cables and remove all the stuff on top of it?
Yes, next car I get with the complaint I will.
@@BCautosolutions Any new vids yet showing the location of the amp and how to access it? Your video gave a great description of the problem nd how to address it but I am not sure where in the vehicle it is located. Been experiencing this intermittently in our 2019 Pilot.
@@rstephe I haven’t done once since the video but sad soon as I do I will be sharing it.
@@BCautosolutionsI’m a fan of your work, waiting for that video also. 🙏🏼
@@stansingh thank you! And as so as I get another one!
My speakers only work for like 30 seconds now before the static noise starts and then the speakers completely cut out. When I showed my Honda dealership the issue he asked what year I have (2016) and said he only knows of that being an issue on the new models lol.
That is correct, this issue (MOST system) only applies to 2019+
i have a 2013 honda cr-v making noise from rear speakers poping / craking/ static , radio is off and only while going over bumps as vehicle jumps , also now the radio fuse pops while replace
Totally different issue. Sounds like you have a short going on
I have a 2022 Honda HRV. My CarPlay will play Beautifully for ten minutes then it pops and cracks and is terribly staticky!! Is this the issue??
No, are you using an oem Apple cable?
would this also explain why my radio doesn't work some day and some days it does. same with carplay
That could be two different issues
Has Honda made a fix for 2022 models? I am planning to get either a passport or Pilot and I am wondering if I will encounter this issue !
Nope, same body same harness zero updates.
@@BCautosolutions thank you, my same question
@@geauxp thanks for watching 🙏🏻
The bolts to remove the whole seat(where your back is resting) are so tight what did you use to remove it. thanks
Impact gun
Thank you
@@SteelCariga 🫡
The radio on my wife’s Pilot kept cutting off so I opened the back to check the amp and found one of the FAKRA connections broken. It actual broke off of the cable. Any tips on replacing? Do you have any part numbers? Thanks.
If it’s broken unfortunately it needs a new floor harness.
@hondamobilemechanic I find your video intriguing and am hopeful now. Are you located in the New England area by any chance?🤞🏼My 2016 Accord exl has developed a very loud static issue over the past several months and I'm at my wit's end. It even occurs when the audio is turned off. My problem is nobody I've contacted wants to investigate this type of wiring/connection work and just wants to sell me a brand new system for mucho dinero. If you're not in the New England area do you possibly have a contact here I could reach out to for help?🙏🏼 Or any advice at all would be appreciated.
Im in nj. I’ve seen your issue a few times. It needs an audio unit aka the radio.
@@BCautosolutions thanks for the prompt reply! I just need to know if you are absolutely sure about this... especially since it still happens when the audio is OFF.
Sorry wrong message is this located by the subwoofer as I can see is it difficult to get to
Passenger quarter panel. Passenger 3rd row seat has to come out
Can you tell us exactly where these cables are in the car - ie under center console/behind dash somewhere? Thank you
R/R quarter panel interior cover
So is this the back or the car? Trunk? Right side@@BCautosolutions
@@user-bc8ky3kl8i exactly
any help on removing the interior side cargo panel? 2020 pilot
Remove 3rd row pass side seat and all the screws. Trying to get one in so I can do a video
I have a 2021 Black edition pilot with 8,450 miles on it. 1) visit to dealer it was a software upgrade. 2) visit to dealer it was new wiring connectors.. I still have the same problem. When I start the pilot screen is blank no back up cam nothing... sometimes when I start to drive it come on only to show " lost network connection " so now back to the dealer I go. Hope he dont get offended when I show him this video..Thanks
Yep, show them this video. I’d be willing to bet this is your issue.
@@BCautosolutions So today I drop off my Pilot at the dealership he's telling me he just order a New tuner... I gave the the video to view .let see if this fixes the problem..thanks for your video ... keep them coming ( hopefully not needed ) lol
@@markbrennan21 he ordered a new tuner 🤦🏻♂️. Sheesh I hope he’s right but I’m gonna go shrewd and say he’s not. Keep me posted.
@@BCautosolutions I have to let them so I can do I told you so bit.smh sometimes being a good mechanic means listening to outside sources.... I'll keep you posted
@Hondamoblemechanic Update !! well have my Pilot the whole day now , All seams good for now, even the sound is clear , Thanks again
I made a appointment to get the recall done for my 2020 .but theres nothing wrong with mine no issues what so ever .my friend just had his done and they gave it back to him with clips broken and chattering .they are replacing his silver bezel that goes across the front dash and lower floor board and chipped his cruise controle and there replacing all that and a chip in his top right screen to infotainment system so there replacing that also.sad part is they tried denying it and he took videos and pictures of everything documented.they ended up owning up to it sfter he showed videos and pictures .so i have to find a new dealer to do mine not trusting the one near me .ill have to cancel my appointment on the 31st .maybe wait till its broken .if its not broken dont fix it deal
How did you fare out?
@Hondamobilemechanic I ended up canceling it they butchered 2 of my friends cars .my car isn't doing it so no one is touching my car till it's broken .40k on my pilot no issues .not broken dont fix it
@@pilot2020 I agree dude, if it ain’t broke, just let it be 😅
Awesome.
👍🏻
In my case my stereo amplifier (female connector it self, the red one) broke 😢 the Harness is safe. I wonder if there’s anyway to fix it or to replace that female red connector or would have to replace the Amplifier itself, please help
If you can’t get it back on, will need amp unfortunately
@@BCautosolutions my technician managed to weld it using tin and he made it work again🥹
Holy crap that’s a lot of stuff to be taking apart
I can do it in about 45 mins or so
@@BCautosolutions do you have any diagram that I can look at? I want to get into both side of the panels so I can add sound deadening too while I’m at it
@@Kanti12311 I do not. Will make a video once the next one rolls aroundn
Can you pin point where the amp is located on a 21 pilot thanks in advance...
Behind interior panel on r/r of car (quarter panel section) have to remove 3rd row lower seat and 3rd row pass seat back
Any one help i have 2018 Honda odyssey now I have a black screen with no radio no maps and I have fault code is U128D
That code will most likely require professional help.
Thank you for this video... Will need to try it out.
You mentioned being mobile in NJ... Any chance that includes Monmouth/Ocean County?
Im in union county
@@BCautosolutions I finally got down the entertainment equipment. The green wire was barely connected... It slid right off. And once I slid it back on till it clicked, it will not slide back off like it was. What a dumb design!
@@carabs3823 let’s hope that’s all it was (most likely) yeah it’s not their brightest idea lol
First I need to locate FAKRO connectors - I assume it is in the back
They are all over the van. Some are on the back yes
I have a 2019 passport elite , the radio will stop working and the display says no audio connection. Doesn’t happen all the time but when it does I turn the vehicle off and back on and I get audio again. There’s a tsb 21-012 seems like that’s my issue.
That tsb is a hit or miss tbh. I’ve done countless of those almost times with little success. Typically pilots and passports this exact procedure is what has worked for me.
So does this have to be done at the Dealership.
If you don’t want to pay for it then yes
After you relieved tension and put your zip tie in do you re tape up the wires?
Yes you could but it’s not needed and could add some unwanted tension back onto the connectors
Any advice or idea why when I connect my phone with a usb cord that it sometimes doesn’t play stream music (doesn’t matter the app), yet other days it works just fine. I have also literally had it plugged in and it is playing the maps through Apple CarPlay on the screen just fine and then all of a sudden the music will start. Could be 15 minutes into a drive or an hour. So random.
Are you using Apple cable or aftermarket?
@@BCautosolutions Apple cable (lighting male end into phone). Also I took my panel off and it looks like someone already released the tension on the plugs by cutting the electrical tape. So not sure what to do with the crackling/popping that occurs as well.
Have you had any vehicles return with the same issue? Or is this pretty much a one time thing and never have to worry about it again?
We just bought a 2020 pilot and it does that. It's in the shop right now. I'm assuming it will work after we get it back but i've heard of it coming back soon after or after a year. If it comes back would you recommend just doing it myself or keep taking it in?
No, this usually fixes them if the updated connectors have not.
Update on my Pilot 2020, Its been a few weeks after doing the fix provided by Hondamobilemechanic, I have no more infotainment problems, still cant believe it, such an easy fix. Thanks to Hondamobilemechanic.
Where is all this located in a 2019 Honda Pilot?
Behind passenger rear quarter panel cover. Have to remove 3rd row passenger side seat
Hey I got a 2021 Honda pilot special edition, are the FAKRA connectors in the back of the vehicle like in this video?
Where is the location of this amp please and thanks
Right quarter panel inner cover
Wasn't there a recall on this issue in the 2019-2021 cars?
No recall, service bulletin. It’s different
@@BCautosolutions I had to take my daughters 2019 Passport to the dealer and they replaced the connectors under the Recall/Service Bulletin. I don't think it was the same connectors you show your work on. They looked more like the red an green ones you show later in your video.
The audio was popping and cracking, but the system didn't shut off.
@@andrewdarden8210 yes passport is slightly different. The symptoms vary fr popping/crackling randomly to pretty often to shut downs. Appreciate the input
This is me from the future. You called it. Whew.
Where is that amp located and what is needed to gain access. My fiancee has a pilot that has a cracking/popping noise from the radio.
Located behind pass side rear quarter. (That 3rd row pass seat and quarter cover have to come off. If it’s still in warranty I would take it to honda and have them perform the procedure.
Bring it in. Should be covered under warranty
@@richardcabrera1176 Warranty is only good for 36K miles isn't it?
@@caffeineandkaspa for that pop issue it seems longer
@@richardcabrera1176 I hope so. I feel stupid buying one with 36K miles on it. I hope it's covered if it happens to me.
I just had this problem start with my 21 touring with 14.5k miles. I plan to execute your repair this evening. In case I need it... would you have the part number for this section of the harness? In case I want to replace it in the near future?
The harness is the floor harness. If you end up needing it let me know (they are trim specific).
Thank you sir! I will start with your repair this evening. I'll stay in touch. I was worried this day was coming... you are the only resource I've found that has a logical explanation and thoughtful approach to the repair. Again, thank you!
@@52tippy This has been the on only repair that I’ve done repeatedly with positive results. Every other repair attempt going back to 2018 when these cars first came out, has been a waist of time essentially.
I believe you, I'll follow up with you in about 1 week...
Thanks bud!
Repair is made. Now back to normal...hopefully!
Do you have this problem with your Type S? Mine infotainment freezes constantly when plugging in my iPhone for CarPlay.
No, luckily both my type s and 19 pilot have been good so far. The CarPlay being glitchy is a different issue and does happen on mine once in a while. Hopefully there will be a software update for that.
@@BCautosolutions Ah shit, lol. was hoping it was something other than Acura software. Should have given me wireless carplay SO I CAN USE THE DAMN WIRELESS CHARGER smh
@@sharkyy4989 yeah I agree. But it’s offered in a civic 😩
@@BCautosolutions Thats what I am saying! iirc they added wireless carplay to the Accord (?) via an OTA update. Maybe one day we can have nice things...
If you are anywhere around me I’ll bring my car to you!
I’m in Covington Louisiana
@@geauxp im in jersey unfortunately that’s a bit of a ride hahahaha
@@BCautosolutions well sometimes I need a reason for a road trip!
@@geauxp good point haha
@Hondamobilemechanic where in jersey are you? Im in Brooklyn, and how much would a fix like this cost me
Does this fix the cutting out and popping cracking 2020 Passport
Yea, similar but not exact situation.
@@BCautosolutions I guess every situation depends. I’ll try this I get cut out and crackle. Do you have a video on the dash harness and how to remove the rear compartment for this video to get at the amplifier
@@GPMAX01 no i do not but I will.
@@BCautosolutions these videos are very well made and Uber helpful. Thanks for all you’re doing!👍💯
I Don’t like That wiggle on the green connector, Too much. if you wiggle them and the speakers start crackling… new harness according to Honda. They want no repairs on those 90s.
I’m good with that. I’ve had great success with this method and Honda is quick to replace the harness with the same exact harness that will have the same exact problem. Not doing floor harness to just have it come back again. Hard pass
I have a 2020 Black Edition Pilot and the dealer fixed it by replacing the wiring harness. It come back from time to time
Yup, the replacement harness is the same one that comes on the car from factory. It’s literally a band aid. If it becomes unbearable have them do this method.
2020 BE here as well. I bought it last year and had the noise immediately. Got it fixed within the first month or 2 and it was good. . . until today. Started up randomly, then after about 10 minutes of driving it went away. Of course it had to happen now, when I'm taking the wife & kids on a cross country trip in a couple days. I'll see how it does tomorrow and I may just work on it tomorrow night. If all is good, then I'll just do it when we get back.
@@JoshuaFinger Reply Back to me and let me know what you find. ITs maddening...I did get it to stop once by cycling the door locks while driving...
I have same issue on 2020 Pilot, it’s been to dealership with lame b.s. excuses, they say it needs new harness which is 6 month back ordered. I just tried this fix and it looks like dealership already tried it. Any other ideas to try, I’m not waiting 6 months on new harness to be installed by some jokers. I’m back to GM after this car.
Sorry to hear, I would check the wires behind the infotainment and dvd player area, re route then if needed. Funny you say that actually, the most system is a system borrowed from gm.
@@BCautosolutions I checked all of that too, looks like they went thru that at some point too so I guess it’s wait on the harness or trade it in. I honestly don’t see them actually doing the harness because it’s to much work. It may be a borrowed system from GM but the service is better from GM and GM’s are just a better all around ride but we decided to give Honda a shot this go around and have been nothing but disappointed, mostly with the local dealer but corporate really hasn’t been any help either.
@@jameskeesee6863 sorry to hear. Have you tried a different dealer by any chance? Shouldn’t have to do all that but we see it here in my area how a few dealers within proximity aren’t as willing to help as my dealer is. Anyways appreciate your input and wish you luck.
@@BCautosolutions I think you mentioned that you are in the New Jersey area, Would you be able to recommend a good dealer that can fix this issue the right way. Im in New york city area?
Where exactly are you working here? Rear passenger sideliner?
Yes, essentially inner passenger rear quarter panel. Have to remove passenger side 3rd row seat and trim panel on the interior.
@@BCautosolutions thanks. I have a passport, so no seat! Cheers
@@jonpos4671 yep, on the passport it’s less work 👍🏻
Is it on the left or right side?
@@thile6409 right side. Passenger side. Comes out pretty easy on Passport
After all said and done here comes the floor harness because honda Still doesn't know how to fix this . Re crimp connectors. All sb's done and still popping . Don't forget to turn the system volume down
Yeah it’s a mess. Even when doing a new harness it’s routed exactly the same. This has been my number 1 and really only fix.
@@BCautosolutions hell yeah . I've had 2 come back after that . Most doesn't even have a shut down reason. Basically throw parts at it and hope the customer doesn't come back for that same issue
@@richardcabrera1176 exactly and when you reach out to Techline they end up giving me a hard time so this is right where I go to now ✌️🤣
@@BCautosolutions lol right on . Stay safe brotha🤙🏻
@@richardcabrera1176 likewise 🤘🏼
hola, tengo una pilot 2021, el radio no enciende, puede el amplificador tener un problema que haga no encender el radio? ya verifiqué fusibles y todos están bien, espero alguien me pueda ayudar
El carro tuve algun acidente? Puede tener muchos problemas. Tienes que llevar Al dealer
@@BCautosolutions un choque en la compuerta trasera,.pero no se ve afectado el amplificador
Hola, tengo el mismo problema, mi pilot es ex-l 2021.me gustaria saber como arreglaste el problema.
My 2019 Honda Pilot's audio/Bluetooth keeps disconnecting. Phone calls and music drop every minute or two. Does anyone know how this can be repaired?
Have you tried to unpair yourself device and re pair it? Also is it with only 1 device or multiples?
@@BCautosolutions
I have tried disconnecting and connecting the device. It also does that with any phone that is connected to Bluetooth at the time of listening. It does that when I play the radio.
@@F00ty_editz23 at this point it seems like it’s something with the hfl (Bluetooth) and would need further diagnostics.
Customer went to another Honda dealer as soonest the noise came back an other fool dealt with the problem again, this is not a fix .
This is a fix! I’ve done this 50+ times. Not always the fix, but fixes the issue more times then not.
@@BCautosolutions S/B 23-047 ,came out now , don't do it anymore
Where in jersey are you? im having this problem and would like to get it fixed
Hi I took my car to car dealer for the Honda and i have a honda odyssey2018 I have a issue with a read entertainment and they told me I need to replace this. 39450-thr-a05 Do you know where is the located in a car because I need to replace it by myself..
Thank you 😊