Well...I mean...how else is the lesson gonna sink in? X3 Jokes aside, sometimes people just need a simple analogy to get the point. Like when someone says "I don't get why it's this way," try explaining it in a way that is more easily, universally understood. ;)
Yeah they said they use that old password for everything and it's easy to remember. 1, don't use the same password for multiple sites. if they get your password for one site they get it for all your sites. 2, it doesn't have to be ez to remember it just makes it easier to guess like Unicorn123 is a memorable pass but is rly easy to guess. if you don't wanna remember it in the first place just use lastpass or something.
I really can't believe they call clicking a link and following simple instructions "too much work". It literally takes like 30 seconds and you'd be back in.
And you've got to remember that he's a system admin, those 2 years salary isn't at minimum wage, that company probably crashed after that, they fired their IT team and then lost millions in court, so now they don't have an IT service, they have a bad reputation, and have to pay a ton of money.
im willing to bet all the local managers were fired by the parent company as well, as theyre bad for business if they cause the company to have to go thru an expensive legal case, prolly blacklisted in that field as well (what ever the managers were doing, finance etc), so in trying to look good for their bosses they now look bad to EVERY employer, cuz face it would you want to hire on someone who caused a massive labor violation and caused a company to have to go to court??? answer: no....you do not, lol
@@danteblack1141 it's amazing how many people fail to do that one simple task when it's the only thing they need to be succesful : Don't be a dick and screw things up. Some go out of their way and make a ton of effort just to be douchebags and dig themselves a grave. Sometimes they literaly have to do nothing and every thing is fine and they get rich. But no they feel forced to mess up everything. I'm surprised humanity is still standing.
I really hope she actually left to go check it. I wonder what she was thinking about when she thought that copying the name would send the file. Also I'm in no way an IT guy but even I know how to send an attachment file.
Sadly enough, I totally believe the last story. My mom did something of the sort. I’ve been trying to teach her copy and paste for months. So she comes to me and says copy and paste doesn’t work and I asked her what she did. Finally after some yelling, she told me that she copied on her PC, and pasted on her Mac. I think I lost brain cells that day.
Ah, she forgot to use the same mouse, it's stored on the mouse! You gotta copy, unplug the mouse from the PC, plug the mouse into the mac, then paste using the mouse on the mac.
A year ago during the beginning of the pandemic and the mask mandates in our state, I worked in a literal mom and pop liquor store. We had these 2 women come in from out of town, one of them didn't have a mask, and it was actually her friend before me or the other employee could say anything told her she needed to put a mask on. She put one on, but remarked "I'll do it, but they can't make us put a mask on, for all they know I might have an exemption". I laughed and said "actually, I can make you put a mask on, if you have a medical condition, our accommodations are either curbside service, or ordering online and picking up your order, CURBSIDE". She got kinda snooty about it. While she was walking around the store, the husband owner (like I said, literal mom and pop shop) came down out of his office. And I told him the story, hes a huge guy, usually quite jovial in his 50s, but I've seen him mad, and he can be scary especially if you don't know him. He bellowed out "Where is that bitch? This is my effing store, if I demand all customers wear a pink tutu, they'll damn well do it or they'll get the hell out of my store!". That chick did not say utter another word the whole time she was in there. BTW. another funny maskhole story I had working there, some lady tried to say she didn't have to wear a mask because she had asthma and that was an exemption. I also have asthma, VERY bad asthma..., I pulled out my rescue inhaler, my steroid inhaler and my epipen from my pocket and set them on the counter. Asked her where hers were, she said "I don't have them with me". I said, "then your asthma isn't bad enough that you can't wear a mask for the 5 or 10 minutes you're in here".
People like that have infuriated me this whole time. I have PTSD, and having my face covered with anything is a trigger. I found this out the first time I had to have surgery when the anesthesiologist commented about how my numbers started going off the chart as soon as he put the oxygen mask on me. Despite me doing my level best to stay as calm as possible and knowing that nothing was restricting my breathing, he had to take the mask off me, wait for me to calm down, then put me under before putting the mask back on me. Long story short, I can NOT wear a mask. What have I done since the beginning? Sat at home, shopped online, and waited. The ONLY place I've gone has been my local gaming store where I know the owner. I went to the window to make goofy faces at him as a way to say 'hi' while my roommate went in to get what we wanted, and he waved me in since there was nobody else in the store. So we've had an agreement that if he lets me in when I take my roommate, I'll go to the back where there's not much product for customers to look at when other customers enter the store, and if more than a couple people come in I'll go wait in the car for my roommate. It's been a BIG help in the effort to not go absolutely mad being locked up at home while I wait for it to be safe for everyone to go out. Yes, I've gotten the vaccine (I got it fairly early due to being high risk), and yes I'm still staying home. And I'll continue to stay home until the end of the lockdown, and even then I'll only go to a select few places until the CDC says it's safe. I miss picking out my own produce....
I'm sure your problems with a mask and mine are different types of PTSD. Long and short of it, my abuser growing up would cover my face with her hand and squeeze down on my face. I cannot stand having things close to my face for long it puts me into a panicked state. And am sort of sensitive to things being near me. But I worked at a warehouse and explained it to my bosses. They told me flat out. That as long as I was by myself in an aisle and no one was around that I didn't need a mask. Why? I spend about an hour of my 8 hour shift actually near other employees. So yeah. Sometimes people need to understand that it might not be a medical reason for something. I could have been fired for it. But I'm sure my bosses explained why they gave me that exception. Do you really want someone pulling down a nearly 5 ton pallet of crap about to collapse from being panicked by a stupid mask?
@@michaelgum97 I actually pulled this one on a maskhole. I had an inhaler to help me get over bronchitis, and I heard someone pull this 'I have asthma, I can't wear a mask' BS, so I pulled the inhaler out and went "So do I, and I am wearing a mask. Where is your inhaler?" They turned and left the store after getting called out.
@@robertsissco2439 Hell, I have Asthma, COPD, AND am a heart attack survivor with Congestive Heart Failure (30% ejection fraction. 50% is normal) and I wear a mask when around people!
No problem, I always try to be a respectful and understanding individual. I am also studying to become an IT guy. Computer Networking Technology sounded like fun during my freshman year of college.
The owner of the company in the first story is freakin’ AWESOME! I wish more bosses/managers/supervisors had that kind of attitude when customers are being jerks. When I worked in retail a customer once spilled the contents of her bag all over the floor, she snapped her fingers at me, pointed to the floor and sneered, “You! Don’t just stand there pick my things up and if anything is broken I’ll make sure you can say goodby to your job!” Like how is it MY fault you tipped your bag everywhere? Annoyingly the manager was there too and she poked her sharp fingers into my back and hissed at me, “Get on with it! Don’t keep our customer waiting!” While I was on the floor they both stood over me just watching and smirking, I felt so humiliated and defeated I actually had to have a cry in the bathroom 😞
It's pretty common. There's a single password I use for everything I don't really care about. you know, the "to access our stuff you have to create a free account" type things. Resetting passwords doesn't actually improve security. What it does is it forces people to be less compliant like that. Of course, this leads to them creating lists of passwords they can't remember because password minimum requirements are not compatible with easy memorization which leads to password recovery which is a bigger hole than they tried to close so... Yeah password security practices are garbage.
Omg why would you call this organization about your password then say the password link that THEY SENT YOU must be a virus? And changing passwords on the clock is too much work? Dude put way more effort into slapping out a dozen abusive emails than a 2 step password reset would have taken him.
Unfortunately, a lot of people just don't understand why security policies are like that. Which would be fine, if they just accepted that we do understand, and that we enforce them for their own safety. But quite a few of them think they know better.
@@Navajonkee Best part is when they get mad at the person on call like "Well break protocol, I'm the user." As if the ability to do so wouldn't present a major red flag
Love the techsupport videos, I worked for an ISP that was big in the midwest in the 90's, there was a huge storm and tornado's knocked out the telephone lines (DSL service) and took the company over 2 weeks to repair all the downed lines and poles. In the middle of the second week I got a call from an angry customer demanding to know a time frame which we were directed to give a generic response to. He then stated he would sue the company for the internet being down for 2 weeks. I reiterated that he was going to sue the company over an act of god. He stated yes, i then stated good luck getting a case against mother nature and ended the call.
I actually had a teacher who was kinda an ass to me when I worked with him, we have this kind of work experience group for special needs students where I live and for some reason this dude was ON me, he wouldn't get off my ass over the littlest shit
I have autism, you see, so its hard for me to focus on more then one thing, so I have a notebook to draw in when I'm not working snd he gets upset that its out, or when I'm working behind the cafeteria counter, hed just BOSS me around like I dont fucking know what to do
If they had the same desktop, why would OP still need a link? Why would the person go "Ok OP, I'll move it to the center of the desktop for you to see."
I once worked with a woman like the one OP was dealing with in the last story once. This woman put yogurt in broccoli slaw (it came with the sauce bag) and tried to wash dishes with the hose we used to spray the floors down (right after I taught her how to use the 3-sink system). I once told her I lost my marbles, and she then proceeded to *look for them*. I guarantee, if she's of the same ilk, the woman OP dealt with got up to check her sink.
The boss canceling that guy's account has me in stitches. I would pay money to see that happen. Him signing the insult on the end was a phenomenally brilliant cherry on top.
lol...I worked at the help desk in a NATO facility in Germany. We had one officer (from some country I can't remember) that forgot his password all of the time and would get upset when he had to reset it every few months as per SOP. He made it such a chore I actually set his password to "Never expires" just so he wouldn't call anymore. (and my boss knew I did it, he was tired of the guy, too.)
I don’t remember if it was on this channel or another, but I’ve heard the story about the overtime pay issue before. Honestly, they shouldn’t have settled out of court unless they were going to get more than what they were entitled to per person, to make up for the fact that they’d have to probably dish out less in attorney’s fees settling out of court. That, plus the penalties to the IRS and stuff…kind of hoping that business didn’t survive.
Honestly credit to last OP. He found an out of the box way to explain to that person and resolved what would be a nightmare of banging you head against the desk case quickly and effectively. It wasn’t the most professional way to handle it, but any time tech support can actually teach a computer illiterate person something about computers is a MASSIVE W
The password story reminds me of a recent discussion with an elderly client I had over the phone at my job. Granted, I'm not really IT, but sometimes I end up being a bit of an IT person for my coworkers or for clients who don't understand how the internet works (I work for Meals on Wheels and deal with the elderly population). Basically what happened was that after I took a donation payment for her meals, the client wanted me to disable getting receipts sent to her email, but wanted to keep her email on file. I said the one thing I could do was change her email to mine (which we usually do, for those who do not have email), but she didn't like the only solution. She then got mad and said I wasn't doing my job properly. So I sent the client over to the supervisor who knew the payment system better (to humor the client, really). After my supervisor explained the same thing, the client decided to cancel her meals because "we were incompetent with things that we should be competent with." As much as I love my clients, they can be very frustrating at times!
OMG! That last story about the file on her desktop had me cracking up. It’s too close to home. Also the password reset story because I have to assist people who want me to help them but refuse to use copy/paste because it’s “too complicated”.🙄🤐 So hard to stay professional!
sometimes i wonder if people act smooth brained till they get embarrassed or fired, then they smarten up, or if they genuinely have the mythical single digit IQ ive been hearing about.
Guys I just had an amazing idea! Maybe it's still a little early but at some point RSlash should think about doing baby bloopers! I mean if he doesn't want to that's fine and understandable. It would be so adorable though, and hen combine puppy bloopers with baby bloopers. Something tells me that would be really successful
That 10 seconds of silence is her getting mindblown. She's genuinely think that all computer is connected, if anything that snapback sarcasm fix her fundamental understanding and avoid all issues relating to it in the future
That last story hits home. I teach mathematics, and since I have a computer background I'm the only guy in the math department that likes teaching pure logic classes. One of them is sort of an introduction to programming, using a simple pseudocode to get the students used to things like true/false logic, functions, arrays, basic concepts that you'll find in any real language. Most of the class is them working on worksheets while I help untangle logic snags. As a result, I am constantly exposed to people that just cannot logic. A three-step flowchart that finds the lesser of two numbers is an enigma to half my students when they get started. Physical props and kindergarten level analogies are really helpful in just cracking the shell of confusion that is caused by "I do not understand this magic box of lights." Simple example. About a month into the class one worksheet has a problem where there's a function that uses an array to draw a circle. The circle is positioned at A[0]+2 horizontally. The picture shows the circle drawn at 4 on the horizontal axis. Invariably a third of the class says "A[0] is used to make the horizontal, which is 4, and adds 2, so A[0] is 6." Usually an explanation of "Think about this, A[0] plus two is four. So what number, when you add 2 to it, makes 4?" gets them confused and flustered for about fifteen minutes before it sinks in. One time, though, I had a guy that needed five minutes of me sitting at his desk and still couldn't get it. Finally I grabbed my pen and scribbled "x+2=4" and asked him "What is x?" He said 2. Then he looked at the problem. Then he looked at my scribble. Then his eyes lit up. Then his he slumped and realized what I had been saying. I never considered that student dumb. He was too engaged to be dumb. He was actually trying to understand, before and after that moment. But it's fascinating how a single missed connection can cause the most insane things to come out of a person's mouth.
"They're not allowed to fire us for it" might be correct. However, they can still fire you for other things that they usually let slide. I've worked both sides of that desk. You bet your ass if someone wants to fire you they will find a way.
I remember 2 stories that my teacher told me when he was in tech support. 1. He got a call from a lady calling because her Automatic coffee holder wasnt working on her computer. He was puzzled since he didnt know what that was so he asked if she could clarify what she ment. She said it was the little coffee tray that you push the button on the from of the computer to pop it out. He realized what she ment so he told her that it was a CD drive not an automatic coffee holder and that she'll need to buy a new one since she clearly broke that one due to the weight of the coffee. 2. He got a call from a lady asking for help since her computer wasnt turning on for some reason. He then went through the basic procedure, he asked if all the cable were connected to the computer and she said yes. Then he asked if the computer was plugged into the electric socket and she said she couldnt see since it was dark behind the desk. He then asked if she could use a flashlight or turn on some lights to see back there and she said she didnt have a flashlight and she couldnt turn on the lights because there was a blackout going on. Gotta say some people just lack common sense sometimes.
Honestly it’s just a bad idea to mess with anyone who knows their way around computers, especially IT guys. They can and very much will frick you over if you’re rude and they can get away with it
Never happened to me but I’ve seen enough videos and heard enough stories to know it’s happened to plenty of other people who got stupid and messed with the IT guys
0:08 - ISP entitled client is lectured for being an idiot, demands to speak to the manager of the company, is actually speaking to the owner 1:40 - Web app entitled client refuses to change their password even when locked out of their account, which escalates into them getting fired 5:13 - Story in the description - Independent consultant gets a front-row seat to a horrible company get sued by its own employees for MILLIONS in unpaid overtime and damages 13:15 - Coworker Karen doesn't know how sending attachments works
"It's the same password I use for everything else" basically means that if any one of his accounts get compromised, then ALL of his accounts are wide open. There are lots of great password managers out there now that can keep your passwords organised for you and encrypted, and generate a unique password for each account. Or hell, even just writing your passwords down in a book would be fine for most people as long as that book never leaves your house. That story from JBaneLaw is pretty crazy too. Talk about working the long game.
I work in a print shop and we can print files if someone can email the file or bring it in on a flash drive. And someone emailed a link to their file on their hard drive. I emailed them and said “Hey so this is a link to a file on your computer. I can’t access this file, you’ll have to actually attach the file in order for us to print this.” They never emailed back or came in
As someone who has worked in first level ISP Tech Support, the first story was glorious. Man I would have loved to have something like that happen to me, that would have made my entire week.
I still remember the guy that wanted me to fix XY's camera when I worked for VX company (names hidden for privacy) - the kicker, I did tech support for printer's - not camera's
In my Dad's company which I helped out with It and SysAdmin a lot, we have in simple rule. It's even in the door to the server closet where I usually am. The sign says "Don't mess with the SysAdmin!". Several People did it and well... I got some sweet revenge. I am talking about desks with motors completely controllable remotely.
I'm an IT guy who is contracted out to various organisations, schools and businesses. The company I'm with has an emphasis on being approachable, to help clients who might not be very confident with technology to grow their skills. As a result we're seen as valuable members of staff in many of our clients' offices, rather than as outsiders.
The woman thinking you can access her desktop has probably worked inside an Intranet network before, hence thinking you can access her desktop. Not people are all as dumb as they seem, but rather just lack experience working outside of an Intranet system, since a lot of big companies use this.
Let me tell you one of the best ways I have ever seen a supervisor handle an escalating client. In the project, if a customer demanded to talk to a supervisor, you wouldn't call your supervisor to your phone, but promise the customor a callback from your supervisor within the hour. This promise was not empty, since it was mandatory to escalate the issue to your supervisor. Needless to say, many customers demand to talk to a supervisor, if they are not agreeing to the solution that you can offer, in my case it was no different. Therefore I informed my supervisor and talked with him about what the issue was and I was even able to listen to him calling the customer back, although I was only able to her my supervisor, not the customer at that point. The call went something like this. "Hello, this is P's supervisor. I was informed, that you had problems with how P handled your inquiry. What was the issue? Did he insult you in any way? No, I am not talking about the issue itself, that is, what we have customer support for. Again, did P insult you? Or did he raise his voice? Again, Sir, I am not a customer supporter. My job is to assess, if P was out of line and deserves a writeup or additional training in communication management. If you were not able to resolve your issue yet, I strongly recomment you contact customer support again, after our call is finished. So there was no behavioural issues with P's peformance. That is good to hear. I wish you a nice day."
I got a huge payout from something similar once, and the settlement only went back two years, though I worked for the company for 10 and on contract for 4. To think out could have been doubled!
I worked for 4 years as a liaison between our building admin team and our central IT department. I have nothing but the utmost respect for our IT heroes. Users, not so much. Oh, the stories I could tell...
I'm the head of the IT department at the company I work for. Anybody who said "Let me speak to your manager", was passed to me. I got the classic "You have no idea what you're talking about" from angry workers who can't log in to their account on a daily basis, I'd always clap back with "I have a computer science PhD from Harvard, I think I know what I'm doing".
Don't mess with the IT team.
Lol
Ok
Hahaha
This video is like 'long time no see!'
Don't mess with them. At all.
Employee: *Harasses IT department and wastes their whole day*
Employee's Boss: Good news! You've been promoted to customer.
Boss eventually, when the now ex-employee is a customer but keeps on badgering the staff: Congratulations! You've been promoted to Banned!
@@aaronodonoghue1791 "The enjoy your new salary!"
"BUT- BUT- BUT I HAVE (Imaginary) KID'S!!"
This whole thread is gold
@@Faith_Nova yes
I can almost guarantee in the last one they actually went to the sink to see if water was coming out. 🤦🏼♀️🤦🏼♀️
Well...I mean...how else is the lesson gonna sink in? X3
Jokes aside, sometimes people just need a simple analogy to get the point. Like when someone says "I don't get why it's this way," try explaining it in a way that is more easily, universally understood. ;)
You wonder how people can "sink" so low.
I'll see myself out, don't worry
Oh she totally did. But I'm impressed that she was able to connect the dots to understand OP's example.
the level of stupid of some people, rofl
@@zekromtrainer1222 well you have to be sure those things arent sinked
If the client who didn’t want to reset his password has the audacity to sue his boss for wrongful termination, I hope OP posts an update.
They were a deleted account
Pretty sure there was a huge hayrick smothering that camel already! 😆😆
Yeah they said they use that old password for everything and it's easy to remember. 1, don't use the same password for multiple sites. if they get your password for one site they get it for all your sites.
2, it doesn't have to be ez to remember it just makes it easier to guess like Unicorn123 is a memorable pass but is rly easy to guess. if you don't wanna remember it in the first place just use lastpass or something.
I'm pretty sure the termination was for other things, like not getting reports handed in on time.
I really can't believe they call clicking a link and following simple instructions "too much work". It literally takes like 30 seconds and you'd be back in.
My jaw literally dropped at the rough math the IT guy gave. That's some serious strategizing and payout.
And you've got to remember that he's a system admin, those 2 years salary isn't at minimum wage, that company probably crashed after that, they fired their IT team and then lost millions in court, so now they don't have an IT service, they have a bad reputation, and have to pay a ton of money.
@@MindokInAh yeah I considered that after my brain could operate again from the simple math. It's still mind boggling
im willing to bet all the local managers were fired by the parent company as well, as theyre bad for business if they cause the company to have to go thru an expensive legal case, prolly blacklisted in that field as well (what ever the managers were doing, finance etc), so in trying to look good for their bosses they now look bad to EVERY employer, cuz face it would you want to hire on someone who caused a massive labor violation and caused a company to have to go to court??? answer: no....you do not, lol
@@danteblack1141 it's amazing how many people fail to do that one simple task when it's the only thing they need to be succesful : Don't be a dick and screw things up.
Some go out of their way and make a ton of effort just to be douchebags and dig themselves a grave. Sometimes they literaly have to do nothing and every thing is fine and they get rich. But no they feel forced to mess up everything.
I'm surprised humanity is still standing.
@@MindokInAh well with the way the world is going with woketivism, i wouldnt be surprised if the whole world suddenly imploded, lol
That lady totally went over to her sink and looked for water lmaoooo
100%.
OP: "I turned on my tap, do YOU have any water?"
Customer: *Checks to see if her tap is running*
I really hope she actually left to go check it. I wonder what she was thinking about when she thought that copying the name would send the file. Also I'm in no way an IT guy but even I know how to send an attachment file.
@@chrisb.3353 10 Seconds might be too little time, but yeah, that'd be nice.
@@Asapps might have been fairly fair away from the sink with a door or 2 in the way, that extra bit of time adds up
Don’t mess with the IT guy. They have ways to reboot you.
We control your access. We control whether you can do your job. Do *not* mess with us.
@@CiaranMaxwell Yea, I can think of about 3 ways to get back at a asshole customer that won't get me in hot water. Maaaybe warm water through
Looks like your life support machine just lost update privileges.
i’d be more worried about the ways they have to delete you!
@@davidogburn5374 he said reboot, not delete! 🤣
Sadly enough, I totally believe the last story. My mom did something of the sort. I’ve been trying to teach her copy and paste for months. So she comes to me and says copy and paste doesn’t work and I asked her what she did. Finally after some yelling, she told me that she copied on her PC, and pasted on her Mac. I think I lost brain cells that day.
my entire body physically and involuntarily cringed just reading that
Ah, she forgot to use the same mouse, it's stored on the mouse! You gotta copy, unplug the mouse from the PC, plug the mouse into the mac, then paste using the mouse on the mac.
@@CaTastrophy427 I laughed hard
@@CaTastrophy427 You know, honesty? this could be possible in the future if you include a micro SD in the mousee...
Me
Loose
Brain cells
Noooo
"if the link won't work just open it"
ah yes, flawless logic
It makes more sense once you identify that she's talking about the file and not the link in that sentence.
However...
"If the door won't open, just open it"
you can edit you comment so pleas fix the wkn't to won't ok ? Thanks sorry for bad englisch
@@Talguy21 the recycle one is even dumber
"If your brain doesn't work, just use it"
"I have a Recycle Bin, you have a Recycle Bin." That made me cry...
“I’ll have to find a new job”
But with over a years paid salary, he’ll be safe for a while
"I don't have a manager" is such a power sentence, I wholeheartedly love it.
“If the link won’t open just open it” my eyes involuntarily at tgat
It's back, the stories of people who don't know not to screw with IT! Exactly what I need this morning!
Afternoon for me
A year ago during the beginning of the pandemic and the mask mandates in our state, I worked in a literal mom and pop liquor store. We had these 2 women come in from out of town, one of them didn't have a mask, and it was actually her friend before me or the other employee could say anything told her she needed to put a mask on. She put one on, but remarked "I'll do it, but they can't make us put a mask on, for all they know I might have an exemption". I laughed and said "actually, I can make you put a mask on, if you have a medical condition, our accommodations are either curbside service, or ordering online and picking up your order, CURBSIDE". She got kinda snooty about it. While she was walking around the store, the husband owner (like I said, literal mom and pop shop) came down out of his office. And I told him the story, hes a huge guy, usually quite jovial in his 50s, but I've seen him mad, and he can be scary especially if you don't know him. He bellowed out "Where is that bitch? This is my effing store, if I demand all customers wear a pink tutu, they'll damn well do it or they'll get the hell out of my store!". That chick did not say utter another word the whole time she was in there.
BTW. another funny maskhole story I had working there, some lady tried to say she didn't have to wear a mask because she had asthma and that was an exemption. I also have asthma, VERY bad asthma..., I pulled out my rescue inhaler, my steroid inhaler and my epipen from my pocket and set them on the counter. Asked her where hers were, she said "I don't have them with me". I said, "then your asthma isn't bad enough that you can't wear a mask for the 5 or 10 minutes you're in here".
People like that have infuriated me this whole time. I have PTSD, and having my face covered with anything is a trigger. I found this out the first time I had to have surgery when the anesthesiologist commented about how my numbers started going off the chart as soon as he put the oxygen mask on me. Despite me doing my level best to stay as calm as possible and knowing that nothing was restricting my breathing, he had to take the mask off me, wait for me to calm down, then put me under before putting the mask back on me. Long story short, I can NOT wear a mask.
What have I done since the beginning? Sat at home, shopped online, and waited. The ONLY place I've gone has been my local gaming store where I know the owner. I went to the window to make goofy faces at him as a way to say 'hi' while my roommate went in to get what we wanted, and he waved me in since there was nobody else in the store. So we've had an agreement that if he lets me in when I take my roommate, I'll go to the back where there's not much product for customers to look at when other customers enter the store, and if more than a couple people come in I'll go wait in the car for my roommate. It's been a BIG help in the effort to not go absolutely mad being locked up at home while I wait for it to be safe for everyone to go out. Yes, I've gotten the vaccine (I got it fairly early due to being high risk), and yes I'm still staying home. And I'll continue to stay home until the end of the lockdown, and even then I'll only go to a select few places until the CDC says it's safe.
I miss picking out my own produce....
I'm sure your problems with a mask and mine are different types of PTSD. Long and short of it, my abuser growing up would cover my face with her hand and squeeze down on my face. I cannot stand having things close to my face for long it puts me into a panicked state. And am sort of sensitive to things being near me.
But I worked at a warehouse and explained it to my bosses. They told me flat out. That as long as I was by myself in an aisle and no one was around that I didn't need a mask. Why? I spend about an hour of my 8 hour shift actually near other employees. So yeah. Sometimes people need to understand that it might not be a medical reason for something. I could have been fired for it. But I'm sure my bosses explained why they gave me that exception. Do you really want someone pulling down a nearly 5 ton pallet of crap about to collapse from being panicked by a stupid mask?
If you have asthma, then shouldn't you have your inhaler on your person at all times?
@@michaelgum97 I actually pulled this one on a maskhole. I had an inhaler to help me get over bronchitis, and I heard someone pull this 'I have asthma, I can't wear a mask' BS, so I pulled the inhaler out and went "So do I, and I am wearing a mask. Where is your inhaler?" They turned and left the store after getting called out.
@@robertsissco2439 Hell, I have Asthma, COPD, AND am a heart attack survivor with Congestive Heart Failure (30% ejection fraction. 50% is normal) and I wear a mask when around people!
Usually I don't comment on yt but in some cases its necessary to be heard, As an IT professional, I've to repeat DO NOT MESS WITH US.
Yessir!
No problem, I always try to be a respectful and understanding individual. I am also studying to become an IT guy. Computer Networking Technology sounded like fun during my freshman year of college.
im too cautious about things to even dare that
@@jlnger149 sounded like indeed. Im there
I can live with that, IT fixes my computer I just have to be respectful (but if I throw it in the sewer and get IT to fix it do I have to pay?)
There was a lot of revenge going on here. Nice, juicy, delicious revenge.
Never mess with the IT guy.
The owner of the company in the first story is freakin’ AWESOME! I wish more bosses/managers/supervisors had that kind of attitude when customers are being jerks.
When I worked in retail a customer once spilled the contents of her bag all over the floor, she snapped her fingers at me, pointed to the floor and sneered, “You! Don’t just stand there pick my things up and if anything is broken I’ll make sure you can say goodby to your job!” Like how is it MY fault you tipped your bag everywhere? Annoyingly the manager was there too and she poked her sharp fingers into my back and hissed at me, “Get on with it! Don’t keep our customer waiting!” While I was on the floor they both stood over me just watching and smirking, I felt so humiliated and defeated I actually had to have a cry in the bathroom 😞
My bet is that this was Mediacom ... unless it was outside of the U.S.
The last story with the desktop is remarkable because the lesson actually seems to have sunk in. She might have learned something!
She probably forgot it 20 minutes later.
A person who uses the same password for everything? A hacker's wet dream.
lmao
Makes sense
It's pretty common. There's a single password I use for everything I don't really care about. you know, the "to access our stuff you have to create a free account" type things.
Resetting passwords doesn't actually improve security. What it does is it forces people to be less compliant like that. Of course, this leads to them creating lists of passwords they can't remember because password minimum requirements are not compatible with easy memorization which leads to password recovery which is a bigger hole than they tried to close so...
Yeah password security practices are garbage.
Omg why would you call this organization about your password then say the password link that THEY SENT YOU must be a virus? And changing passwords on the clock is too much work? Dude put way more effort into slapping out a dozen abusive emails than a 2 step password reset would have taken him.
Lazy people best quality is their mouth then their actions
Unfortunately, a lot of people just don't understand why security policies are like that. Which would be fine, if they just accepted that we do understand, and that we enforce them for their own safety. But quite a few of them think they know better.
@@Navajonkee Best part is when they get mad at the person on call like "Well break protocol, I'm the user." As if the ability to do so wouldn't present a major red flag
Love the techsupport videos, I worked for an ISP that was big in the midwest in the 90's, there was a huge storm and tornado's knocked out the telephone lines (DSL service) and took the company over 2 weeks to repair all the downed lines and poles. In the middle of the second week I got a call from an angry customer demanding to know a time frame which we were directed to give a generic response to. He then stated he would sue the company for the internet being down for 2 weeks. I reiterated that he was going to sue the company over an act of god. He stated yes, i then stated good luck getting a case against mother nature and ended the call.
That… is… GOLDEN!!!
Customer: Let me speak to your manager!
Boss music play!
Enter Manager King, Destroyer of Karens!
Lol true
I wonder what that guy's problem was
That last story had me HOWLING with laughter
Hamster wheel straining in her head LOL 😂
I actually had a teacher who was kinda an ass to me when I worked with him, we have this kind of work experience group for special needs students where I live and for some reason this dude was ON me, he wouldn't get off my ass over the littlest shit
If you wouldn't mind me asking, what sort of stuff did he get mad over?
I have autism, you see, so its hard for me to focus on more then one thing, so I have a notebook to draw in when I'm not working snd he gets upset that its out, or when I'm working behind the cafeteria counter, hed just BOSS me around like I dont fucking know what to do
@@jaceangll9992 i also have autism as well
If they had the same desktop, why would OP still need a link? Why would the person go "Ok OP, I'll move it to the center of the desktop for you to see."
14:35 That sudden pause was unexpected and made me laugh.
First story: That helps with employee morale, lol!!
There’s few things better as an employee than knowing your boss has your back.
That second story made me loose braincells.
*lose *brain cells. So yeah, apparently :P
@@Metalheadyup he aint lying
since you want to bang your head after reading it loose brain cells is an apt spelling mistake
First story: THAT is a boss you WANT to work for.
I once worked with a woman like the one OP was dealing with in the last story once. This woman put yogurt in broccoli slaw (it came with the sauce bag) and tried to wash dishes with the hose we used to spray the floors down (right after I taught her how to use the 3-sink system). I once told her I lost my marbles, and she then proceeded to *look for them*.
I guarantee, if she's of the same ilk, the woman OP dealt with got up to check her sink.
13:00 first case where being specifically an IT guy doesn’t actually have to do with anything
The boss canceling that guy's account has me in stitches. I would pay money to see that happen. Him signing the insult on the end was a phenomenally brilliant cherry on top.
The Golden rule is don’t fuck with HR/Legal. The Silver rule is don’t duck with I.T. And the Bronze Rule is don’t fuck with Management.
Perfect timing to the start of my tech job lol.
nice pfp! 👍
Good luck!
@@lucianomialu9079
Mine is just Bear sh!t. :-/
@@13BGunBunny omg you arent even joking
lol...I worked at the help desk in a NATO facility in Germany. We had one officer (from some country I can't remember) that forgot his password all of the time and would get upset when he had to reset it every few months as per SOP. He made it such a chore I actually set his password to "Never expires" just so he wouldn't call anymore. (and my boss knew I did it, he was tired of the guy, too.)
The last one... that is nuclear warhead level stupidity.
Forget your password. Your employer just reset your employment status.
I don’t remember if it was on this channel or another, but I’ve heard the story about the overtime pay issue before. Honestly, they shouldn’t have settled out of court unless they were going to get more than what they were entitled to per person, to make up for the fact that they’d have to probably dish out less in attorney’s fees settling out of court. That, plus the penalties to the IRS and stuff…kind of hoping that business didn’t survive.
When the insurance company wants to settle, you know you have won.
Honestly credit to last OP. He found an out of the box way to explain to that person and resolved what would be a nightmare of banging you head against the desk case quickly and effectively. It wasn’t the most professional way to handle it, but any time tech support can actually teach a computer illiterate person something about computers is a MASSIVE W
"...or she actually went to her kitchen to check the sink?" BRUTAL, rSlash!
The password story reminds me of a recent discussion with an elderly client I had over the phone at my job. Granted, I'm not really IT, but sometimes I end up being a bit of an IT person for my coworkers or for clients who don't understand how the internet works (I work for Meals on Wheels and deal with the elderly population).
Basically what happened was that after I took a donation payment for her meals, the client wanted me to disable getting receipts sent to her email, but wanted to keep her email on file. I said the one thing I could do was change her email to mine (which we usually do, for those who do not have email), but she didn't like the only solution. She then got mad and said I wasn't doing my job properly. So I sent the client over to the supervisor who knew the payment system better (to humor the client, really). After my supervisor explained the same thing, the client decided to cancel her meals because "we were incompetent with things that we should be competent with."
As much as I love my clients, they can be very frustrating at times!
OMG! That last story about the file on her desktop had me cracking up. It’s too close to home. Also the password reset story because I have to assist people who want me to help them but refuse to use copy/paste because it’s “too complicated”.🙄🤐 So hard to stay professional!
Ooooooh the first story the boss man was swift af
I can imagine the lady walking into her kitchen to see if there was any water in the sink, LOL
5:38 At that moment, the song “Fly On The Wall” from one of the episodes of Phineas and Ferb started playing in my head
sometimes i wonder if people act smooth brained till they get embarrassed or fired, then they smarten up, or if they genuinely have the mythical single digit IQ ive been hearing about.
Office rules. Don't mess with IT and reception
I work in a tech company
When someone leaves or is fired, we say they are “promoted to customer”
it makes me so happy that everytime my shift ends there's a new rslash video
Guys I just had an amazing idea! Maybe it's still a little early but at some point RSlash should think about doing baby bloopers! I mean if he doesn't want to that's fine and understandable. It would be so adorable though, and hen combine puppy bloopers with baby bloopers. Something tells me that would be really successful
That first guy the tech company owner is an Angel of a boss. I'd love working for him
Person in the last story was hilariously stupid, but props to them for not just doubling down and blindly insisting they were right.
INT -5
WIS +5
having recently gotten a job in the IT field, seeing R/Talesfromtechsupport is all the more satisfying to listen to now
I work in IT in Australia for a big Japanese company - it's salaried with no overtime with long hours, and it is legal and quite common.
Japan is very work oriented. People love to give the US crap. It is nothing compared to Japan.
That 10 seconds of silence is her getting mindblown. She's genuinely think that all computer is connected, if anything that snapback sarcasm fix her fundamental understanding and avoid all issues relating to it in the future
That last story hits home. I teach mathematics, and since I have a computer background I'm the only guy in the math department that likes teaching pure logic classes. One of them is sort of an introduction to programming, using a simple pseudocode to get the students used to things like true/false logic, functions, arrays, basic concepts that you'll find in any real language. Most of the class is them working on worksheets while I help untangle logic snags. As a result, I am constantly exposed to people that just cannot logic. A three-step flowchart that finds the lesser of two numbers is an enigma to half my students when they get started. Physical props and kindergarten level analogies are really helpful in just cracking the shell of confusion that is caused by "I do not understand this magic box of lights."
Simple example. About a month into the class one worksheet has a problem where there's a function that uses an array to draw a circle. The circle is positioned at A[0]+2 horizontally. The picture shows the circle drawn at 4 on the horizontal axis. Invariably a third of the class says "A[0] is used to make the horizontal, which is 4, and adds 2, so A[0] is 6."
Usually an explanation of "Think about this, A[0] plus two is four. So what number, when you add 2 to it, makes 4?" gets them confused and flustered for about fifteen minutes before it sinks in.
One time, though, I had a guy that needed five minutes of me sitting at his desk and still couldn't get it. Finally I grabbed my pen and scribbled "x+2=4" and asked him "What is x?"
He said 2. Then he looked at the problem. Then he looked at my scribble. Then his eyes lit up. Then his he slumped and realized what I had been saying.
I never considered that student dumb. He was too engaged to be dumb. He was actually trying to understand, before and after that moment. But it's fascinating how a single missed connection can cause the most insane things to come out of a person's mouth.
I'm in school to be an IT professional so this stories both facinated me and horrify me for the futer.
I love finding old rslash videos I haven't heard before! Thanks for the morning treats!❤❤❤❤❤
"They're not allowed to fire us for it" might be correct. However, they can still fire you for other things that they usually let slide. I've worked both sides of that desk. You bet your ass if someone wants to fire you they will find a way.
I remember 2 stories that my teacher told me when he was in tech support.
1. He got a call from a lady calling because her Automatic coffee holder wasnt working on her computer. He was puzzled since he didnt know what that was so he asked if she could clarify what she ment. She said it was the little coffee tray that you push the button on the from of the computer to pop it out. He realized what she ment so he told her that it was a CD drive not an automatic coffee holder and that she'll need to buy a new one since she clearly broke that one due to the weight of the coffee.
2. He got a call from a lady asking for help since her computer wasnt turning on for some reason. He then went through the basic procedure, he asked if all the cable were connected to the computer and she said yes. Then he asked if the computer was plugged into the electric socket and she said she couldnt see since it was dark behind the desk. He then asked if she could use a flashlight or turn on some lights to see back there and she said she didnt have a flashlight and she couldnt turn on the lights because there was a blackout going on.
Gotta say some people just lack common sense sometimes.
That last dude with the kitchen example. Just woow great explaination to her.
Honestly it’s just a bad idea to mess with anyone who knows their way around computers, especially IT guys. They can and very much will frick you over if you’re rude and they can get away with it
Never happened to me but I’ve seen enough videos and heard enough stories to know it’s happened to plenty of other people who got stupid and messed with the IT guys
Lol! She might very well have gone to check if her tap was running!
0:08 - ISP entitled client is lectured for being an idiot, demands to speak to the manager of the company, is actually speaking to the owner
1:40 - Web app entitled client refuses to change their password even when locked out of their account, which escalates into them getting fired
5:13 - Story in the description - Independent consultant gets a front-row seat to a horrible company get sued by its own employees for MILLIONS in unpaid overtime and damages
13:15 - Coworker Karen doesn't know how sending attachments works
"It's the same password I use for everything else" basically means that if any one of his accounts get compromised, then ALL of his accounts are wide open.
There are lots of great password managers out there now that can keep your passwords organised for you and encrypted, and generate a unique password for each account.
Or hell, even just writing your passwords down in a book would be fine for most people as long as that book never leaves your house.
That story from JBaneLaw is pretty crazy too. Talk about working the long game.
Yes I use Blur but there are many other good ones.
I work in a print shop and we can print files if someone can email the file or bring it in on a flash drive. And someone emailed a link to their file on their hard drive. I emailed them and said “Hey so this is a link to a file on your computer. I can’t access this file, you’ll have to actually attach the file in order for us to print this.” They never emailed back or came in
When your first: 😌
But you refresh the video
*and now you aren’t:😐*
That hurts
Keeping quiet is such an awesome idea - play submissive and nice until the perfect moment arises *and then strike*
As someone who has worked in first level ISP Tech Support, the first story was glorious. Man I would have loved to have something like that happen to me, that would have made my entire week.
I love r/talesfromtechsupport because it is usually shocking tech incidences, ignorant people, or angry people being angry
Client: I don't want to click on a virus.
OP: It's not a virus, it's a hyperlink.
Client [[HYPERLINK BLOCKED]]
"turns on water"
Customer's brain:
Processing...
Error
Error
Error
Error
Critical failure brain.object.logic unknown function.
Rebooting
and this is what happens when you accidentally download 32-bit OS instead of 64
@@sheepy0125 that is if youre not a gamer
I still remember the guy that wanted me to fix XY's camera when I worked for VX company (names hidden for privacy) - the kicker, I did tech support for printer's - not camera's
Today it was nice to hear about some good bosses today... Good bosses are so refreshing to hear
In my Dad's company which I helped out with It and SysAdmin a lot, we have in simple rule. It's even in the door to the server closet where I usually am. The sign says "Don't mess with the SysAdmin!". Several People did it and well... I got some sweet revenge. I am talking about desks with motors completely controllable remotely.
That first one had me laughing my head off!
The kitchen sink analogy was genius!!! I may use that, in the future.
That is massive malicious compliance
The water faucet comeback was gold
_"I like my old password, its the same one I use for everything else"_ ... ... I facepalmed so hard that I hurt myself.
I'm an IT guy who is contracted out to various organisations, schools and businesses.
The company I'm with has an emphasis on being approachable, to help clients who might not be very confident with technology to grow their skills.
As a result we're seen as valuable members of staff in many of our clients' offices, rather than as outsiders.
Lmao “I love my old password” people always say that, if it was so good why you get blocked!
Please, make more videos from this subreddit. I LOVE THIS
The woman thinking you can access her desktop has probably worked inside an Intranet network before, hence thinking you can access her desktop. Not people are all as dumb as they seem, but rather just lack experience working outside of an Intranet system, since a lot of big companies use this.
You’re my favorite UA-camr I love your daily vids while I do work, I also love listening to them when I’m going to sleep.
You know the story’s going to be good, when r/ starts with an intro like that...
She didn't get to check the sink, as she needed someone to wind up her brain - it was ran down.
Rslash can we get some more Tales from retail? It's one of my favourites and I'd love to see you do more!
Let me tell you one of the best ways I have ever seen a supervisor handle an escalating client. In the project, if a customer demanded to talk to a supervisor, you wouldn't call your supervisor to your phone, but promise the customor a callback from your supervisor within the hour. This promise was not empty, since it was mandatory to escalate the issue to your supervisor. Needless to say, many customers demand to talk to a supervisor, if they are not agreeing to the solution that you can offer, in my case it was no different.
Therefore I informed my supervisor and talked with him about what the issue was and I was even able to listen to him calling the customer back, although I was only able to her my supervisor, not the customer at that point. The call went something like this.
"Hello, this is P's supervisor. I was informed, that you had problems with how P handled your inquiry. What was the issue? Did he insult you in any way?
No, I am not talking about the issue itself, that is, what we have customer support for. Again, did P insult you? Or did he raise his voice?
Again, Sir, I am not a customer supporter. My job is to assess, if P was out of line and deserves a writeup or additional training in communication management. If you were not able to resolve your issue yet, I strongly recomment you contact customer support again, after our call is finished.
So there was no behavioural issues with P's peformance. That is good to hear. I wish you a nice day."
R/slash videos in the morning are better than a cup of coffee in the morning.
I got a huge payout from something similar once, and the settlement only went back two years, though I worked for the company for 10 and on contract for 4. To think out could have been doubled!
The last one I think she most likely thought about checking and then ended up sat there angry instead.
S3: With that cluster storm, I'd definitely be happy to help bury them!
Finally a new talesfromtechsupport. I love those videos, can't wait for more
What an absolute fucking legend. That owner sounds awesome to work for. If only more people like that were higher up.
I worked for 4 years as a liaison between our building admin team and our central IT department. I have nothing but the utmost respect for our IT heroes. Users, not so much. Oh, the stories I could tell...
I'm the head of the IT department at the company I work for. Anybody who said "Let me speak to your manager", was passed to me. I got the classic "You have no idea what you're talking about" from angry workers who can't log in to their account on a daily basis, I'd always clap back with "I have a computer science PhD from Harvard, I think I know what I'm doing".