My Tesla Died! Tesla Refused to Send Help and Left Me Stranded at Midnight...
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- Опубліковано 4 вер 2024
- My Tesla died and it became undrivable, I thought Tesla would send help but they left me stranded at midnight.
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Extremely brutal customer service you experienced. Sorry about that. I have unfortunately had similar bad experience with my 2022 Model X Plaid with it completely dying on my wife at 12:30 AM when she was leaving work. My suggestion is to avoid the app if possible. I called in to the roadside assistance phone number and waited on hold for a long time but eventually spoke to a real person who basically immediately offered help and sent a tow truck.
We had another issue earlier where a falcon wing door didn't fully close which limited our speed to less than 15 mph or something and we were out of town. I called the roadside assistance number that time also and they sent out a towtruck in half an hour.
Sorry you went through this. Tesla makes excellent cars but has extremely terrible customer service
I agree. This isn’t acceptable considering the timeframe, situation and the fact that your MYP is only a couple months old as well. Tesla does need better service as well as more service centers.
In this situation I would first try to do a software reinstall through the service mode, it would have probably saved you the hassle of dealing with incompetent call center agents, this agent should be reprimanded. Tesla will never suggest that and will actually scare customers from doing it and will likely void your warranty if you mention it to them.
WOW!! Thats brutal!! Good job on staying professional in the video though!
Unacceptable service. I hope they reach out to make this right.
In this situation I would first try to do a software reinstall through the service mode, it would have probably saved you the hassle of dealing with incompetent call center agents, this agent should be reprimanded. Tesla will never suggest that and will actually scare customers from doing it and will likely void your warranty if you mention it to them.
I had a similar experience with my $40k jeep in warranty. The dealership told me to have the jeep towed to their dealership. This is why you have road service in your car insurance. So yeah, its what I would expect.
Pretty sure its a 3rd party roadside service like all the others dealers have, so I am not surprised you need to make your own appointment. Same thing if you are standing in a Tesla service center. They will have you go onto the phone and initiate your appointment. Its the way the system is designed to work.
I've learned that corporate Tesla is pretty heartless and are strictly black/white when it comes to their obligations. It doesn't matter what your Tesla dealership sales people tell you or do for you. You'll notice that when you chat on Tesla's website, you can't save the chat and if you change the webpage, kiss the chat good-bye and you won't be able to reach that same person again. I have no doubt they have this lame chat service just for that reason.
Ugh... I could tell you stories. The moral of this story is... Tesla Corporate is just another dealership that won't give an inch even when in the wrong.
Any updates on what was the issue? This service is unacceptable.
Man, this is kinda scary. 2022 Model 3. 38k mileage. I'm keeping my fingers crossed
Wow, I am surprised that a Tesla can get into such an unusable condition. Hopefully it is a rare event. The service you received is appalling!
Did the service centre fix the problem? What was the issue? How did they repair the software?
Thank you for sharing your experience. I am now reluctant about ordering a Tesla.
some one needs to sue them😡 how unacceptable
I agree. This isn’t acceptable considering the timeframe, situation and the fact that your MYP is only a couple months old as well. Tesla does need better service as well as more service centers.
Man this makes me want to cancel my X order
Model X is a nice car
what was the issue? will you be making a follow up video on the outcome?
I guess I can wait to get a Tesla :( hopefully they acknowledge this issue and fix it completely
Hope you post a follow up. This is crazy!!!!!
I will be
@@POGAuto waiting for your follow up video on what happened. Scary to be stranded in an EV!
The only reason to hate Tesla is their customer service.
These cars cost more than their yearly salaries....
Kind of a joke but being familiar with modern technology it almost seems like Tesla could use a hard reset button that returns the car to factory default, that works on a lot of wonky desktop computers I've debugged 👍🤔😏😊
he did that, didn't help.
Simple answer. Don't buy Tesla. That's what I tell all my friends. I wonder if any Tesla would be drivable after 10 yrs.
That is so ridiculous.
From my experience, the Tesla shop in Calgary has been very helpful to me. Hopefully it is consistent with your experience - I guess i'll find out on your next vid xD!
FWIW, even for regular car brands the dealerships can vary quite a bit, most dealers are ok, a few are excellent, and unfortunately a small number shouldn’t be working for any brand because they can really suck 🤔😒🤨
That's what happens when your car runs off of experimental software and you have no right to repair so you rely on one Corp to fix all your problems and they just say "nah."
The black box nature of Tesla cars plus the fact that non Tesla third party mechanics can’t get any info about Tesla cars means one will have to rely on only Tesla dealers for repair and servicing information regarding used cars, regular car mechanics can’t even scan for problems because EVs in general have no OBD port and Tesla proprietary systems can only be diagnosed by Tesla technicians with they’re own computer systems 🤔
Hey next to the wireless charger there are gear selectees meant for that so
I hope that person gets fired
Horrible service!! Tesla needs to do better
I go one step up with phone call and ask to speak to their supervisor, as reading their script.
That being said this is unacceptable and Elon Musk likes the notoriety yet not accountability.
Unacceptable Tesla. Get it fixed.
I did phone and make a complaint they said it will be forwarded to a supervisor, nothing in return for the unacceptable service
Why do you show the best parts in the beginning?
truly insane, elon should be ashamed!
Not sure of the situation but maybe it’s not the car and it’s your key card. Have you thought of getting a key fob? I’m not sure if that’s the problem, just a thought.
Did you not notice that I used the same keycard to unlock the car
He tried remote start the car, it's not key card.
What was the problem ? Did you fix the car?
Yes it is fixed after almost 2 weeks off service
@@POGAuto what was the issue? Did they give any details?
@@chetansharma2121 He said a problem with the rear motor. Sorry he didn't reply to you.
@@JetFire9 Ah ok. I hope they resolved it under warranty.
@@chetansharma2121 He was supposed to make an update video with the details, but he has left us high and dry for 2 months. 😥
If I were here I will help you
Goodbye tesla model y red 😢😢
Where did this happen? What was the fix?
Wtf do you need a loaner for 😂😂 you literally said you have 2 other teslas
highly ❤
hbvbf😢
❤❤
wasswssws❤
Should have sat your phones where the card goes. I was told to place my card there after I got in using my phone but didn't have the card so sat the phone in the cards spot and it started. Not sure if it's a coincidence or not though. 😂
If your phone is a phone key, you should start your car no matter where you put your phone.
@@ekinwong if it’s a Bluetooth type system the range shouldn’t require placing the phone in a particular spot on the car, in the same way Bluetooth headsets don’t require you to be really super close to your phone. If it’s just remote unlocking or operating some other system using the cell phone carrier then there is no range limitation, you could remote operate a system anywhere you have phone service in that regards….🤔
Stop complaining because this is what you wanted when you purchased a battery car with complicated batteries and complex charging procedures that cost tons of money to figure out and repair.
Joe Biden 2024
Slogan: The SMART people voted for this.
You’re supposed to have roadside through insurance
I do have multiple roadside coverage but brand new Tesla comes with its own free roadside assistance well probably “pre paid included in the price of the new car”
I have been there I had the same thing to happen to me in my wife
Sorry to hear that
Wonder what the issue was
video will be out soon
@@POGAuto Never happened. Sad.
@2:40 Did you refuse to “follow any of the instructions I have sent to you”? Hoping you took a video and sent it to them showing it won’t shift at least. Should have been able to send a video over MMS, via the app, or a YouSendIt link. Can’t imagine they’d be that much of a jerk.
Well, were it not for the ending of this video, I was going to tell you to dump all 3 of your Teslas and place your order for a Rivians. Rivian would certainly not treat you this way! But the end of your video, you said they treated you better so there is that. So what happened? Is the Model Y all fixed? hat was the problem?
Yes it is fixed but I got nothing back from Tesla for the inconvenience
@@POGAuto what was the cause for this issue? Was there anything you could have done or they had to fix the firmware/software/hardware?
can belive tesla did this to you i want a tesla for my dream car when i turn 16 or 18 im sorry to hear that they did that to you i hope it dosent get worse then this
shame on Tesla service
let me spell it out to you... TESLA DON'T GIVE A S! ABOUT YOU.... they just don't care... 94k... for a broken car... I wish you the best dude. do you you but... damn
This feels overly dramatic and fake. There never was a follow up video and circumstances seemed a bit to circumstantial.
Which part was it fake. I had to deal with other things in my life during that 10 month. Therefore it took a while to make this video. Sorry about the inconvenience
How did you even get the model X To the Model Y?🤔🤔
The other model Y came and took me so i can come back with the X
$94k for a model y?
It was close to 100k CAD with taxes last year August before Tesla dropped the price
Any update on what ended up being the issue?
Yes the rear motor
@@POGAuto thank you for your reply I've been curious...I hope they fixed it with no hesitation 😊
@@POGAuto Did they fix it? You said you were going to post a follow-up video. If you love Tesla, you might want to have that follow-up video posted because people will see your this video and just write Tesla off. Knowing a resolution could help offset this one.
Tesla should fire that guy
I have called and made a complaint they said they would’ve handled it better but would let their supervisor review it
oh i would talk s#it about it i would say allot to them i have a tesla and we had the same problem and tesla didnt help us at all they said that i have to send them pictures i did and they litterly didnt know what it was so they just let me stranded
Oh yeah tesla looks at us as walking cash machines and it's all setup like this because of this app service you take your car in for service and you get that 5k 10k 20k bill in the app saying pay on the app or were keeping your car 😂😂 love the car but I don't like tesla service center they lie and they won't even let you go inside the building
Just link teh broken car to the model x
Unacceptable
Ill be waiting 10 years to see if I switch to EV. Meantime, I stick with gasoline
Better switch to VW like AOC😂.
Tweet about it. Maybe Elon will see it and you may get an answer
Considering how musk has been responding to negative tweets lately he might just joke that some people are simply too dumb to operate Teslas 🤔😮🙄😒
This is terrible!
If your Ford broke down would you expect Ford to send you a tow truck. No that’s why we get AAA or some others insurance to help in this situation.
Could you even call a ford or GM at midnight. You are expecting way too much from a car company.
New car comes with roadside assistance that is paid by the manufacturer. Tesla had to contact them to send a tow on their expense. It is just that simple
time to sell the car
Time to fix the car
how did ur tesla change the color
?
@@POGAuto wasn't ur sister's Tesla gray?
The thingj is he doesnt say that he did to the car earlier. Tesla will not refuse service and help for no reason.
Seriously 😂