Only 1% of Bike Shops Do This
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- Опубліковано 28 тра 2024
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I have 2 LBS in my area that I go to and the worst thing about them to me is their lack of operating hours. It's frustrating that I have to wait until I work remote or the weekend because they aren't open past 6pm. Seems like their schedules are more suited for people who are retired. Their prices are also extremely high so I mostly buy online instead of paying 2-4 times more.
Right! it's bankers hours LOL
So…. I should stay open until 9:00 pm and have no time with my wife and daughter? Not be involved with my family? As far as pricing goes. The average margin in the bike industry is 35%. Not 100-300 like most other retail. So if you’re still going to complain about price and Amazon shop which kills local small business, which is what bike shops are, why should we stay open late?
@@DBikeWrench If I owned one, I would not see a point in opening earlier than 11am on weekdays. It is probably very location dependant. I'd only open early if I was making far more from selling coffee than sales/service of bikes during those hours.
And thinking further on this subject...
The auto industry did a similar thing in the late 90s and 00's... It only kinda reminded consumers (especially folks who bought back into American automobiles) what crap they bought.
Eventually it turned into manufacturer warranties of longevity where the dealer did the customer service aspect you're mentioning, while they could be reimbursed by the manufacturer.
Put those "first five tune ups, every 250 or 500 miles, are free"... manufacturer and dealer need to work better together on something like that.
Discount upgrade programs/upgrade plans are something I've always wondered why dealers don't do.
Sell a 17 year old a $900 bike, and build a plan for future upgrades.
You might be able to sell a $1200 bike instead, or not, but the customer better understands where the bike can be improved, what those costs might be, etc.
Great stuff! I love your perspective on the industry.
I appreciate that!
Had a couple of bike shops in my town for many years, but their unwillingness to work on bikes that weren't bought from their racks ultimately did them in.
That sucks! Why not take the opportunity to get hands on with "the competition"!?
@EVO1CYCLING they both claimed that the bike companies forbid them from touching outside bikes but I think it was the mechanic that just want to work.
I've heard that a lot of brands are dumping purchase requirements from their dealer contracts and effectively dropping the buy in to be a brand dealer to simply carrying one or two bikes, it should be a great opportunity this year for dealers to differentiate lines and offer benefits to the dtc model.
I think that would be a game changer for dealers! You mean I wont be talked into an S-works every time I go in a shop?!
I find that very few bike shops are clear to potential customers on what types of work they are actually doing (e.g. are they just selling off-the-shelf bikes, doing custom stuff, quick repairs, full restorations, etc.), and what they specialize in. So a potential customer will have to guess from pictures and texts on google maps and/or their website, or from the shop front, if they want to visit that shop. I think many shops are afraid of openly admitting that they aren't good at working with specific bike categories, or their pricing is too high to make sense if you have or want a cheap city bike.
100%! Imagine the trust you could build with a customer by just saying "I don't know, but I'd love to try.." None of us really know EVERYTHING, and that is OK.
People who were there for the early 90's and 2000 craze for mtb know how it's gonna play: It's going to be a madhouse 😂
I like your idea I do the same with my customers, caring instead of upselling is always a win for everyone.
What bums me the most about bike shops (locally ) is pricing of service accordingly to quality of service, pro bike shops & hero techs of the 90's are mostly long gone...
It's tough to find talent, I think the career path is so vague anymore that it has become less of a conversation with teens and people entering the job market due to a lack of formal accreditation. For instance, if I wanted to go wrench on bikes, I'd be a good hire if I had experience, but that has to come from somewhere. Automotive "solved" this issue by having vocational schools like UTI, and certs like ASEs to help people enter the industry. We don't have anything like that unfortunately short of Park's program so I think nobody knows where to even start.
The bike industry did it to itself.
A GREAT example:
I just bought a new wheelset for my gravel bike project. Aluminum Eleven's, $600 set of hoops on sale for $250.
They're centerlock, instead of six bolt. That's fine - but the wheels didn't come with a lock ring, the rotors didn't come with a lock ring...
It BEGS the question, "why?" - WHY would you treat the customer this way? They give us incomplete products, all the time - and we as the consumer are expected to fill in the gaps and figure it out.
My prediction on the GCN app before it closed (sadly foreshadowing) is that in 2024 50% of the cycling industry will go bankrupt or get bought out or mothballed. 😭
Warner, Walt, and Walton are the 3 names that I think will be HUGE in the coming years as investors in the Industry. Check it out:
Walton (as in Walton Bros and Walmart)-Bentonville and Rumored to have bought into Specialized bikes.
Warner (Warner Bros/Discovery)- Own the entirety of GCN/GMBN
Walt (Walt Disney)- Buying up bike resorts like Vail to diversify and possibly expand empire
The lack of bike choice is a problem I think. These brand owned shops are killing bike shops. I've got to travel at least two hours just to see something besides a trek or giant. I've personally been faithful to shops just to support them and save time but I'm done with them because of the desperate sell of anything they have available and not in the best interest for the costumer. I have walked in pretending I know nothing about bikes and listened to the garbage they tried to feed me just to make a sell. I do all my wrenching now and don't ever plan on stepping into another shop. My experience is they are arrogant no it all's that work three quarters of a week and are sour because they can't afford a top of the line bike. I work seven days a week and when I must get away I've got to put on a happy face just to socialize and then run into a sourpus bike mechanic that is pissed that he is working on Saturday morning checking someone's air pressure for an elderly person. S with them and their shops. Great video man, and I'm sorry about blowing so much smoke on your channel but durn I'm just fed up with them. You made great suggestions and it would be nice if owners would take the advice.
I think you are totally valid! My hope is that someone will share this video on FB, online, or directly with their local shop and it see the comments and realize they need to change.
@@EVO1CYCLING Well I was a little rough on them but I've had to correct the last two jobs a bike shop did for me, so to be fair, I am really upset with them right now. I do wish them well but they are going to have to change something looks to me like. I even thought maybe if they could double as a juice bar, but that's extra work. Thanks for the reply.
I don't even have a bike shop anymore he sold it to trek now its a dealership feel when you go in there and they don't know who i am now fuck them
That seems to be the trend anymore, it SUCKS!
I would mute that shop instantly .
Just offer free checkups every 1/2 a year and charge them if something breaks!
Btw free coffee / beer / parking is always nice!
Last thing i want is a bike shop dude calling me while im doin stuff i like or need to do!
Great point, I’m personally on the side where I work on my own stuff and wouldn’t answer the call either but it just drives me crazy hearing all the excuses about how the industry has changed and UA-cam is ruining repair work for shops. They just forgot how to market and reach their audience
I think they will be fine…just a market correction. Business go in and out of business all the time…this isn’t new.
100%, few will adapt though which sucks
Our LBS is one of the very few local independent shops to survive, Its been there since I was a child at least (40 years +) and is also one of the few shops that is also on an old main street, its the only shop left now on this street, and is outside the main town
i hope you make a living with youtube
One more thing, the attitude towards people of color by bike shops is pretty deplorable and condescending. As a Hispanic male that has been riding since 1996 and was a very loyal customer to Trek, the times that I would walk into a shop and be totally ignored or followed like I was going to steal something was infuriating. The last time I bought a trek, I went looking for a Slash 9($5,500) and when I went to the bike shop, they gave me a weird look like why do you want that bike. After I finished that purchase, I said never again would I spend that much money for a place that didn’t wanna sell me the bike.
I have started buying YT and I have never looked back and enjoy getting more for my money.
As much as I’d love to say that it must have been a one off situation I know it happens in the industry. I have had companies ask me about connections of mine who look different than me in the bike space. When asked why they want to sponsor or talk to them, the response is because of their skin color and the market they represent. It’s far from OK!
Stop selling bikes. Leave that to the big brands, YT is leading the way with 'The Mill' stores where customers can see and try everything. Focus on repairs and servicing if you're an independent and you'll clean up. There's a shortage of good bike mechanics out there, lean into it. I've operated a collection and return bicycle repairs and servicing workshop for over a decade and I've never been busier.
I wish we had some sort of standardized training or career path in place for bike techs. Look at automotive, you have UTI, ASE, and all the manufacturer programs, versus with bikes there is no true career path or certs you can work towards.
Specialized had SBCU - I'm not sure if that still exists but I went through, got the jersey. I've heard SRAM has some kinda school.