ROLEX HORROR story: My Shocking Experience at ROLEX Miami!
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- Опубліковано 30 вер 2024
- This is the story of my terrible experience at the Rolex store. If you're thinking about buying a Rolex, then be sure to watch this video!
I was extremely disappointed with my experience at the Rolex store in Miami, and I want to share my story with you so that we can have an open discussion about customer service and how it affects the watch industry.
Your Trusted Miami Cuban Link Jeweler: gusvillajewelr...
The fact that you are still wearing a Rolex while telling this story is the reason why Rolex treats you all the way they do. They know no matter how they treat you….you’ll still buy their watches…you’ll still go on those waiting lists.
Exactly. Integrity is a meaningless word anymore and people have almost none.
The issue is people complain yet still remain Rolex fan boys. So basically these Rolex sales people proved they don't need to have good customer service. Plus they clearly read the situation right, no one was going to spend anything at the shop anyway so they have indirectly justified their arrogance sadly.
@@aboutthecurves These types of people aren’t really watch people. They are Rolex people, meaning they are wearing the watch for status and resale value.
@@Spook291absolutely right!
I have two steel Rolexes, I won’t buy another because of the way Rolex is towards its customers. Also the ADs are trash too. They’ll buy the expensive watches, wear them and then sell them off their wrist at market value. Once I saw my AD do that, I was done.
I was hired to help with sales in a jewelry store. When all the other associates ignores a women with torn jeans and motley crew shirt I asked her if there was anything in the case she wanted to see. She left with $200k worth of merchandise. Boarded the jet with her fiancée, the ceo of MTV at the time. You never know who your dealing with based on appearances.
Treat people with sincere care and they will reciprocate.
Exactly
Source: dude trust me
Who you're* dealing with. You are = you're. Not your.
Another time this black guy came in and all the others hid under the desk.
I went up and served him.
Turned out to be Barrack Obama
Being Rolex salesperson must be the easiest job in the world! No products to sell and generally dismissive of most people that come into their stores. What do they do all day??😮
Laugh at all the mugs that have come in.
I bet it is harder than you think. When was the last time your told an oil billionaire "no". Or his bitchy wife. Look I agree they have a captive audience and the "sales" part of it is easy these day. But the rest of the BS they deal with probably isn't easy at all. And I say this as someone who has been on Rolex list purgatory forever it seams. Whatever, this craziness will end eventually. For now it is good you tube fodder. Cheers!
How do the salespeople make money with no items to sell? Are they being paid hourly, plus sales commissions?
I had the exact same experience at the New Bond Street Rolex store in London and believe me it emotionally scarred me for a long time. Not because it was Rolex, but just that I had never been treated this badly by any person or any store before. I left the store thinking what I had done to deserve this treatment and experience.
I cringe even today when i think of that episode.
So more than the brand what they are doing to humanity in general is disgraceful.
Thank goodness for Rolex. With their ridiculous customer service and inability sell actual watches to people who want and can buy them, I had the opportunity to discover and value other brands including the technologically superior Grand Seiko. So kudos to Rolex for pushing customers to other watch manufacturers!!!
Grand Seiko are totally superior watch, movement looks, workmanship, accuracy.
Rolex has lost its peoples touch, I felt this too.
Completely; even in Zermatt, the first day we were there we literally got told there was nothing for sale, and that we couldn’t be helped.
@@gusvillajewelry @8:55 You said you can get a Rootbeer rolex at whole sale. How can I get in on that I live in Fort lauderdale, fl.
I visited my Rolex AD, and was treated like a tramp. I enquired about the process for adding my name to the waiting list, to be told the waiting list was full. So I spent time learning about watches, and decided to try on a speed master, which was quite a bit cheaper. The experience at the Omega couldn’t have been more different. Having tried on most of the watches, whilst drinking champagne, they then invited me to an evening event, to actually buy the watch I settled on. Treated like royalty, with a goody bag thrown in too. ( watch case, pen, key ring etc) which was from the event. Cocktails and canapés too. So I love my speedmaster, love seeing the movement, and have nothing to say but glad I didn’t buy into Rolex hype. Have enough spare change to buy a dive watch too, and I’ll start my journey at Omega.
The irony is that in the world of ultra luxury watches (the Audemars Piguet, the A. Lange, the Patek Philippe) they’re the little brother of brands. I too love Rolex watches (Batman forever) but I’ve had such great experiences at other stores. I had an incredible experience at Omega as well, so much so that my Speedmaster is my daily. I intend on buying a Grand Seiko in Japan as a reminder of my trip and I’m genuinely excited for it because of the service alone (and Japan of course is known for that). I don’t wanna say it but…Rolex is kind of shitty now.
Their brand power is so great that they can give you a horrible experience and still have you waiting at their door.
Sounds like what they're doing is working. 😂
I have never owned a Rolex. On my 30th anniversary of owning my business I wanted to commemorate and by a gold Rolex. My budget was 100,000. I pulled up in 300,000 Porsche, $5000 suit, was polite and professional, I look like a banker.
They dismissed me for 15 minutes, finally asked me what I was looking for and then offered me a list and a possibility of buying a 8000 watch I have no interest in. Worse is the sales person took almost an hour of my time making me feel like I had to prove I’m worthy. I said I have $100,000 to spend today. Was offered the chance and possibly of maybe getting an Airking.
I bought a yellow gold Yacht Master the next day from the grey market, still stickered, brand new for $4000 under msrp and no tax.
AD’s can go bankrupt!
A while back I went into the Rolex shop and made it very clear to the sales woman I was just looking to see what they had and was not going to buy. The lady asked me to sit down and got several watches out including the Yacht Master. She was extremely helpful despite knowing I was not going to buy.
I am in sales and the poor treatment you received at this Rolex boutique is inexcusable. You would think a sales person would love to show you her inventory to be a brand ambassador. One day the pendulum will swing back and many customers will remember the sales people who are nothing more then order takers.
So why didn’t you buy the omega and the grand seiko despite their top notch customer service? It’s $$$ you will lose. On the other hand despite the snobbery if the Rolex SA offered you a steel submariner I bet you would have snapped it. Again it’s the $$$ you will gain. It is what it is and you sound a bit “entitled”. You can’t expect Rolex to give you something worth thousands more than you paid for and also customer service to match other brands that effectively loses half of its retail value the moment you walked out. Now if you put money where your mouth is and bought the omega and grand seiko then that’s a different matter.
Damn … he has a point
I agree with everything you said. To my knowledge, Rolex does not own any stores/boutiques. They use authorized dealers. The employees at the Rolex store aren’t actually employees of Rolex, they work for the authorized dealer. That’s who your real issue is with.
They hurt the Brand by being assholes. And Rolex is in no hurry to reprimand them.
Doesn’t matter. They are representing Rolex and their behavior affects the brand. Some brands open their own boutiques to control exactly how customers are treated. If Rolex doesn’t wake up they will lose more customers. They need to cut or control their authorized dealers
I had a similar experience a few months back in Vegas. Walked up to a Rolex boutique while cruising around one of the hotels, and before I even got to the door a salesperson stepped out and immediately said, “We only have one watch for sale, a blue datejust (or something similar to that).” At that point, my girl and I were standing in front with him standing there as if he were waiting for a response and blocking the entrance. I said cool, not interested in that model, but would it be fine if we walked through to take a look at the floor models? After reiterating that they had nothing for sale, he moved aside and let us in but had us stand to the side for a few minutes before motioning us to go ahead and look around. Nobody helped us after that. Very uncomfortable experience overall. Yes, I’d still buy a Rolex as I’m a fanboy as well, but in most other cases I’d pass on a brand if given that treatment.
Couldn’t agree more man. Thanks for sharing g
I went into a shoe store the other day. They tutted at my clothes, mocked my hair style and asked whether I had washed that week. That was more than enough to make me a fan boy for life as well. I will be so proud when when I finally earn enough of their respect for them to let me buy one of their branded items to show the world what sort of a man I am too.
Was the boutique at Caesar’s?
Great video! What other company/business do you have to audition for to be able to buy their product? Form a phony friendship with the AD, visit the AD often and present small gifts, purchase other jewelry that you don't need or want, submit to questioning and a background investigation, and after all of that just HOPE you will be chosen from among many to buy a $20,000 stainless steel watch.
When you go into a Rolex boutique the sales people are rude because your cutting into their chill and bullshit time. They know every watch that comes in is allocated, and 90% of their clients are flippers.
Why buy Rolex if: 1) you are treated like dirt. 2) any mother ducker is wearing one nowadays. 3) they are now not associated with refinement and class. Crypto fan boys playing the "look at me" game. Walk away from Rolex. It is now flashy and classless.
I am a Rolex hater for over ten years now. I think they are trite but they that is not why I hate them. It is there despicable, low class sales tactics that makes me embarrassed to even own or wear them anymore. 40 years a collector and twenty years a member of NAWCC. Also sold and traded Rolex in Chicago through the 1980s.
Also completely agree about Omega which is the finest watch AND finest customer service there is. Look at all the creativity and artistry in Omega, This is seriously lacking in Rolex. Rolex just keep putting out the same watches year after year. They just keep raising their prices and demanding that you bow down and pay them. I have sold my Rolex watches years ago. Good riddance!
Difference is you buy a omega and it drops in value $2000 or you buy a Rolex and you can sell it for double… plus your cheap and you did waste the omega guys time you said yourself you could find an omega cheaper other places… plus your extra for asking the guy allot content ???? Like for real? Haha … and you still didn’t buy the seiko sucks…. You have no intention of buying total jack….
Rolex are laughable. They have Burberry'd their brand and permanently lost a huge amount of customers. Really just a flippers brand now. 🤔
Customer Service is EVERYTHING, relationships built off that service is everything, but sadly some people and labels feel like they shit don't stink. Great work.
Customer service is NOT EVERYTHING. Brand image, marketing and product quality are also important. There are millions of punters asking for a steel sports Rolex everyday knowing it is worth thousands more than the retail price. It is impossible and also fruitless to provide these chancers with first class customer service. Go buy the omega if you think it is as good.Personally, I owned both and market value aside found Rolex to be a clearly better product.
Ouuu this audio was TOO SMOOTH! Loved it! You know, I am a massive Rolex fan and I’ve had this happen to me too. We have a great AD now. But I’ve gone into look at Rolexes before and just had HORRIBLE experiences. Really sad stuff. :(
Britt I love your videos and am a decently long time lurker on your channel haha. Time to let Gus bless you with a nice handmade Miami Cuban 💯
@@rich2579 hahaha oh BLESS! Thanks for the lurk! 😜 may the lurking continue on gringa tube!!! I’ve only just found Gus’ channel! 😱 hes had CRAAAAZY growth after only a month of doing this! Absolutely killing it! 💕
Sad am still in a waiting list 😢
I’ve had that experience with Rolex ads before. I walked into a Rolex dealership with my Rolex date just SS. My wife had on a Seiko,two tone with jubilee bracelet, we were thinking of getting her one. The lady was nice to me, but as soon as she looked at my wife’s wrist, she said-That is Not a Rolex! And didn’t seem to give us the time of day, and her demeanor changed. With the whole room. My wife, looked at her with disgust and said, with a firm tone, I make over 60 k a year, what do you make? 8 bucks an hour? No? Probably commission. So why do you act like you own Rolex and the whole store? You ought to act more respectful and courteous to people who buy your products. As you know, the customer is always right, and pays your bills. And with that we walked out, and bought somewhere else. My wife was right, just being courteous goes a long way.
Exactly! I don't know where they get the audacity to act so arrogant when they can't even afford one.
My father was making 120 K in 1982. He could EASILY afford a top of the line Rolex back then. He wore a Timex.
Same experience here. I bought a two-tone Datejust, a lady's Datejust, and a lady's President between 2001 and 2005, but the Rolex AD told me I needed "more current customer experience" and suggested some jewelry I should "consider" before asking to be put on the waiting list for the watch I was interested in purchasing. It is only too obvious why they get away with this; it's because of suckers like me. I hope I live long enough to see a market change where this behavior will backfire on them.
Rolex prices will drop 50% very soon. Just wait.
I’ve never had a bad experience with a Rolex AD. AD’s can tell who the true collectors are and who has a passion for Rolex.
Gus is a jeweler who has a passion for Rolex and they clearly couldn't tell. I've had this experience at Rolex ADs in probably 10 different American cities. This exact same experience he just described. I own Tudors, Omegas, Rolex. The cost of a Rolex is about what I make in 20 days so although Im not a millionaire, I can afford to buy their products. The point is, they aren't interested. Rolex has a business model of Patek or AP but aren't ANYWHERE near the quality, price, or limited availability of those brands lol. Its kind of why Rolex prices are crashing right now. Lets be real, the Rolex Certified Pre-Owned program was their way of doing damage control. People are getting sick of it.
What alot of B S 😊
My local AD is pretty good. I have an older vintage rolex that needed service... it's been bust down unfortunately years ago. I walked into the store, and i showed them the watch. They said due to it being bust down and older it's not warranty anymore but they invited me to sit down. Took the watch in the back. Gave me a glass of champagne and chatted a bit. Then they brought the watch back out all tuned up and said we fixed it free of charge as a courtesy. I was pretty impressed they didn't charge me and were pretty hospitable. Watch running great now... and they didn't try to sell me anything and they were very nice to me. I walked out feeling like I'd be happy to go back there.
Rolex treated me like 💩, especially the Chinese fehmale staff👎
Rolex is the blond that don’t care about your questions or presence
Unless you got a yacht 🛥.
I remember my first time seeing Grand Seiko watches in a Seiko boutique. The salesman took me to the display towards the back with the grand seikos and showed me his own spring drive chronograph and said “you see that sweep? You can’t unsee that!” Well he was right and I’ve owned a snowflake for about five years now. It was the opposite of hype, it was a product speaking for itself and friendly staff who were just stoked to show it to people.
I feel like they also discriminate based off of your age me and my fiancé walked into a Rolex store immediately got shut down just because of our age where it seemed like of our age .
It just seems ridiculous that you have to shop from a sec hand Rolex AD .
Just to be treated with respect.
No matter your age I think they should treat you well .
I would never abandon my watch brand because of a a****** that works in the corner of a tiny store , but I will be writing an official letter to Rolex because these people have to be certified and get qualified to be a Rolex dealer. I love the brand. I have several. And I have been treated with nothing but the utmost highest respect. When I go to my Jewelers. He shouldn't throw away his Rolex or stop wearing his money on his wrist because of assholes like the person he's talking about.. But unless that person own that little hole in the wall, they would be losing their jobs for that raunchy move.😢
There are millions of punters asking for a steel sports Rolex everyday knowing it is worth thousands more than the retail price. It is impossible and also fruitless to provide these chancers with first class customer service. Go buy the omega if you think it is as good.Personally, I owned both and market value aside found Rolex to be a clearly better product.
I agree with you. Costumer service is extremely important, especially when it comes to my passions, like watch collecting.
I don’t have a problem with the AD I deal with. I’ve gotten everything I’ve ever asked for. They’re never snobs and they’re 5:17 really nice.
Hoelex
I have owned a lot of watches including Rolex in my time. Rolex has gotten way out of touch with reality these days. Anyone that thinks paying 9k for a Rolex OP is a good deal on a good watch is lying to themselves.
🤣sorry, but thats really funny. Rolex is 100% in touch with reality. Reality being that they have at least 10 times more demand for their watches than supply. They are doing very well with just giving a watch to every 10th person who walks into their shops!
I've visited 5 Rolex ADs and been treated brilliantly every time. Allowed to try on gold GMTs, stainless steel Daytona, offered drinks, etc. Never had a bad experience. Got my first one recently now, too.
The only part I don't get is how a person can have this experience and then still say, "Don't get me wrong, I love Rolex".
Love the product, hate the brand.
Hahaha I think Rolex has really gone to shit, I tried buying one aftermarket and I had a terrible experience! Hahaha really lost my liking for the brand after that :/
Dope bracelet btw!
Man, I don’t blame ya, I couldn’t easily see how folks go elsewhere after horrible customer service experiences
@@gusvillajewelry Definitely, the Rolex boutique in San Antonio is full of snob salesmen who look at you funny when you walk in and pretend you're not even there hahaha
Craazzzy experience ! Customer Satisfaction is everything to me as a seller or buyer . Great video. I respect you & your business 200% Gus!
100% agreed on that Grand Seiko man! Not the Rolex name, but wayyyy better watch imo and definitely better customer service
Updated feedback: Rolex AD in Orlando still sucks big time. I went to the Bahamas on a familiy trip and stopped at the Rolex AD @ Atlantis. This was a wonderful experience. I met the sales rep Michael who showed me all their watches on display. They did not have any at the moment, except some 31mm for ladies. I got this call this week that he's getting me one of the watches I wanted. I went to the store literally every day during my stay in The Bahamas and they were always very polite and friendly. Lesson learned: A single bad experience shoud not deter you from visiting other Rolex AD stores.
I had the exact same experience but in san antonio, texas. Boutiques are literally next door to each other, customer service is like night and day..thats why i will continue to buy omega even though i do shop rolex occasionally
Which location? La cantera or North Star ?
I got told at the Quarry it would be 8 months to a year. I went in looking for an oyster perpetual and the salesman, he was very polite, tried to up sell me to an explorer…that he didn’t have either, still 8 mos to a year.
La Cantera at least gave me a hardbound catalogue
Omega have better watches
Customer service activities is the engine of the company and brand. I agree with you. Rolex needs to stop there foolishness with customer service. Thanks for sharing this wonderful information. Omega and GrandSeiko are great brands. I’m still Rolex fan boy but I would definately wear grand seiko. I care about Customer service because it shows me what the company is about in my eyes.
I love Rolex...... still would try other brands.
PREACH!
Great video l. I have the same experience that is why I go to reputable gray market for rolex😀😀
You're completely appalled by them, and then immediately say it won't affect you in any way in terms of buying them in the future. Weird.
I am very happy with my Rado's ... was going to buy Rolex but when you have to chase a product around a literaly beg to buy! it is just a shame ... i know you can buy used and grey market etc ... But i like all my stuff new specially if it's something i work and save to obtain.
Stand by your convictions. Who actually asks to be put on a list to be allowed to spend ones money? I mean, it's like being slapped around by a person, complaining, yet staying. Get yourself a timex homeboy.
Was a fan...Rolex is a joke, worst CS Experience. Going to Vacheron, experience at their Chicago boutique was incredible, from start to finish. Eventually got my VC Oversees little less than 6 months. BUT, really, the customer service experience is exceptional.
I went to an AD in Boca about 20 months ago, put my name down for an Explorer I and Sub (no date). I got a call about a year later but I wasn't interested in the Explorer I , I just felt *meh* and at the time it wasn't prudent to spend the money.
The bitch on the phone scolded me like a 1st grader saying "you know that this will show that you declined in your file and we have to pass the watch along now"... to which I said " yea, go ahead, I'm telling you I'm not interested anymore a year later".
Still waiting to hear about a Sub... which I will probably have the same response. Not that it isn't nice, but I'm just like F it at this point having 10K on my wrist only to be treated like I'm a bum.
I don't understand the complaints. Authorized dealers are not employees of Rolex. Your beef is with the jewelry store and the employees.
Same treatment here. The Design District AD salespeople were just obnoxious. I was merely inquiring and I was totally treated like garbage. And, I came with a pocket full of cash. Their loss👎
Demand might be artificial but I guarantee you no matter what alternative watch you buy you will always feel like it was your second choice and desire a Rolex even more, the psychology rolex play is simply brilliant, Rolex are master manipulators and I love it, they literally have turned the customer experience around where you need to kiss there ass in order for them even consider selling one to you. This is the game they play and they wrote the rules,If you don’t like it then you don’t get a Rolex but will always desire one.
As I am from the UK, getting hold of a Rolex is not easy, especially in Europe, unless you buy on the grey market. What you have to remember is. Rolex doesn't need your business. Rolex only makes 1.700.000 pieces a year.
This is part of the mystique and branding. They don't want to sell to Joe Bag of Donuts. Arrogance it maybe but every Tom, Dick and Harry wants one and Rolex know this.
With regards to the Rolex shop assistant standing in your way, when you were entering the AD. Remember, the amount of robbery that is now taking place. This may have been an issue. In London, stockists of rolex have been robbed countless times, as have passers by who are wearing this timepiece.
All said and done. Are Rolex snobbs? Yes! but that's Rolex for you and they can afford to be.
Same exact thing when I walked into the shop at the Wynn. I was wearing my 126710 BLNR and they lost all interest in me when I said I didn’t buy it there.
Went to the Rolex AD, they sell a bunch of other brands. I was treated good, and wound up buying a nice Grand Seiko and didn't even look at any Rolex. Next trip there I will look.
The Grand Seiko is fantastic though.
Skipped Rolex. AD’s turning people off. Bought a grand seiko. Love it and I think it’s a better watch. I’m now starting to think it is a better brand also. If you buy a watch for status buy a Rolex. If you want an amazing watch buy a grand seiko.
Watching this late however all that trouble for a Rolex??? For a patek Philippe can understand.......service definitely better @pp.
Why bother with Rolex?....just get a Timex
Why are you still wearing a Rolex? Show some character and stop wearing/selling your Rolex
Rolex AD’s are almost always staffed by unpleasant humans. I purchased a Planet Ocean from an Omega boutique last year. I couldn’t fault their customer service, a really pleasant experience. Loving the watch too. Wanting a Speedmaster moon phase next ❤
Well If I see a guy walking into my store looking like a mix between Mr.T, Pablo Escobar, and an explosive jihadist. I would be scared
I agree 100% This has really turned me off to Rolex. I own a few watches from the brand but I now am enjoying many other watches from Omega, Tudor, GS and even Seiko. They act like they are doing you a favor, which is ridiculous. There are many great watches out there that deserve our attention more than Rolex, honestly.
Had my comment deleted but I guess that's what happens,I was saying I was treated like shit by the Rolex store but purchased my three Rolex at a jewelry store with out any problems,well not really they made me put a deposit on the first one,cant blame them but the other two no deposit necessary.I felt like the Rolex store treated me like that because Im a large Hispanic man in Dickies, I also was put on the wait list at Rolex and they never called.
Omega and Grand Seiko make better watches. Rolex has better marketing.
Not true. I had omegas but found Rolex is clearly better (market value aside) in every way. Sold the omegas at huge losses . Now happy with the 👑.
I'm worth almost a million dollars and a store profiled me lol. guess they don't know.
Too bad Monty Python didn't do a skit about Rolex and their buyers. The Rolex craze is sillier that the Emperor's new clothes. Waiting lists, building a relationship with ADs ... what's next?
Grey market all the way🤌🏾
I don't know why Rolex AD stores still exist, because they have nothing to sell to you. Nobody has time to play the fake list bs nowadays. I see many Rolex fanboys defending Rolex ADs, it's like Stockholm syndrome in an abusive relationship.
I am honestly not surprised by the way Rolex treated you, their reputation seems to be true but they really need to fix it fast.
And yet the ones that try cant sale
😁😁. True this. All these punters complaining about Rolex are just hypocrites.
I bought a yacht master two tone “chocolate” at the boutique. I then placed my name on the “list” for a two tone sea dweller. I did get a text in which it was available but missed it an hour later because rather than receive a call I just got a text. Who can hear a beep vs a ring tone? My point is, they can’t have the decency of calling ? I mean its roughly a 20K watch after taxes! I still like ROLEX watches but I simply just went to a different boutique all together. Lol rather have someone else who has better customer service and earn the commission than someone who is snooty !
Stop going to these tiny little holes in the wall. They have these asses working for them and they are freaking miserable. I'm not surprised to hear this information though. I have never and I hope I never experienced this. It's just terrible!.. When you going to the Rolex certified deal or the first thing they should do is offer you a glass of champagne!
Bro str8 up i dont waste me time at the stores. Trusted Dealers handle my transactions. Plus im fine with not paying retail.
Should Rolex care? I don't think so. The demand is so high everything they make is pre sold for years to come. I still got no idea of what the sales people do all day at Rolex. Must be the easiest sales job in the world.
People buy Rolex because of the name, they dont understand the movement or any history of horology. Just the name. There are far better high end watches with better movement and quality made in house than Rolex. Dont even try to say otherwise, Ill know you dont know crap about watches... period
I have both omega and rolex Don't care about there customers if you play stupid games you win stupid prizes no way i would get on a list for 2 or 3 years to give you my money if any body has Common sense You Would not go to Rolex? Ad
Lmaoo Welcome to Miami bro I'm glad I left that City! I've been to 3 Different locations, Tampa Florida, Greenville Sc which they were very friendly and walked me through the whole process but Hands down the best was the Beirut Lebanon Location, It was a complete white glove service, and I really felt respected and welcomed, even though I was wear sporty clothing I think it all comes down the location and not just the brand itself.
I will NEVER buy Rolex from an AD. I would rather pay a premium on grey market than beg to spend my own money.
It’s that attitude of “I can get it thousands of dollars cheaper but let me go waste this guys time by asking a bunch of questions and run him around for free” that is why you got the treatment you got at Rolex. I’ve done similar things but it’s why retail has been suffering since the internet era. I’d go get all my questions answered by the idiot at the store and then go online to find the lowest price.
They treat you like that as a psychological strategy to be perceived as more valuable & it works
Same thing in the Hermes, Cartier, LV & Gucci store ect.
I just went to a Rolex AD. Rep want me to buy jewelries or other watches before I can buy a freakin Datejust. What a scam.
I bought my SD43 from that store and I was wearing a Garmin watch and my pest control uniform and the experience was amazing, they treated me like vip customer, I had coffee, chocolate and they were super nice, totally a different experience
Most people think rolex is old, out of style, and only rappers and old people like. Most sophisticated people don't wear such gaudy jewelry.
Brought my first two 25 years ago from AD (gone to grey market for my next four - great watches but they risk alienating their market)
The key comment is "...and I will continue to be..." and that is why Rolex ADs can continue to act this way.
There is nothing but nothing that important 😢😢😢. I have never understood why everyone has to have one particular brand. There are many better made watches out there. Fallow the leader?😢😢😢😢
I experienced that feel in AD now & not 10 years ago Basically boil down to mentality on sales person intelligence Ego responsibility I always believe in Sale advisor job u not willing to lower ego n serve customers thence F off give others a chance
I know other brands they treat you very well blah blan .. but guess what bro .. we still want rolex and more and more rolex (( deep inside u want a rolex )) because they are classy and beutiful and most recognize brand and top resale value .. and yea i earned my money veery hard.. i need something when im broke i can get atleast same price .. and the only brand can give me this is rolex
Great content but as i scroll through comments, you asked for a debate but i didn't see any of your reponses back. I get it, ask for what you want but woulf love to see your input on the comments to show you can still make the time...
At the end of the day lumina how disrespectful bro Lexus we’re still going to go back and buy some thing when given the opportunity
Yet you're still wearing your Rolex in this video. SIGH...
Stop buying them. And that will Stop.....$$$$ You have the power .
I just went in to Rolex the other day n the girl hit me with the list smh she was half kinda rude n nice at the same time maybe cuz she had to be .. I most likely won’t go threw her jus cuz she was kinda being real short wit me not coo
Even if they treat you like shit still you want a Rolex so let’s be honest and stop nagging .. you need them more than they need you
Do you complain about everything that doesn't go your way
Same shitty experience in the San Francisco bay area.