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Lawmakers call for government investigation into false arrest allegations from Hertz customers
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- Опубліковано 30 бер 2022
- Members of Congress are calling for a government investigation into claims from Hertz rental car customers who say they were falsely arrested after the company reported the cars they rented were stolen. CBS News consumer investigative national correspondent Anna Werner explains why lawmakers responding to these claims is significant.
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You don’t accidentally file stolen charges. Especially over and over. And not in just 1 state. It’s several states.
That's total incompetence.
Insurance fraud.
Absolutely!
3,000 false police reports per year
Moreover, accidental filings don’t happen. There needs to be supporting documentation.
What happened, FACTUALLY, was people kept their cars past the contract due date. In some states that’s considered larceny (a crime). In others it’s a civil tort. Car rentals are interstate very often. If a car was rented from New York, it may consider it a crime, but the car is now in say… Georgia where it’s a tort. The car will show up as stolen when a GA police officers sees it, and makes the arrest, but technically it’s not a crime by GA law, as it technically wouldn’t be stolen there… but it is in NY. That’s when the courts are supposed to rectify the situation and the state may or may not seek extradition.
I had a hertz rental for 30 days, paid for by my automobile insurance company which they covered due to a car accident. Two weeks into the rental I received texts, emails, and certified letters looking for payment even though my insurance company arranged direct payment directly with Hertz. Hertz has a collection department that runs away with themselves. Even had a tow truck show up my home at 2 am three weeks after the 30 day rental was returned to Hertz. That's one fxxked up company.
Contact your state's Attorney General.
@@kitcoffey7194 It was bothersome but I lost nothing. The expression on the Tow Truck Drivers face when he heard me load a round into my Ithaca Pump was precious. I learned that if he recovered the rental he earns a bird dog. Without the vehicle he doesn't earn anything.
Sorry for your grief.
The same thing happened to me after an accident! The tow truck arrived when I still had the car. They couldn't tow because my brother's car happened to be parked behind the rental car. My brother refused to move his car.
@@0annonymous Leading the cops on a car chase will earn you felonies regardless of your guilt or innocence in relation to the alleged car theft. It's also extremely dangerous. Many innocents have been killed by accidents caused by a car chase. I encourage everyone to ignore this guy. He's obviously a fool.
Whistleblower recently came out, apparently Hertz will file a police report for an overdue rental, using the police as a repo service (which they aren't supposed to do). Once they get the car back, they don't bother reporting that to the police, so it's still listed as stolen, which inevitably comes to bite the next person who rents the car. Hertz collection department really out here destroying people's lives.
Thank goodness this is finally gaining traction! One of Hertz’s victims was a new mom. She was forced to spend forty days in jail away from her baby. Hertz needs to be held accountable. I hope this bankrupts them.
Another lady in Miami lost her nursing job and spent 37 days in jail and she had all the valid paperwork and receipts. She almost lost her home and all, she has 2 kids that she had to basically abandon while fighting to prove her innocence. They need to be heavily FINED.
They already filed for bankruptcy
This is the problem They’ve been doing it forever because no one held them accountable
There was also a case where a man from Denver got arrested at the airport over a warrant out of Georgia from Hertz that he never once rented from November of 2020.
@@kels_smooches3101 Nothing will happen to correct the damage though! Do you see my point? DEATH
I will never in my life rent a car from Hertz or its affiliates. Shame on Hertz.
Hertz execs and heads of collection departments should be the ones in jail not the innocent customers.
Absolutely. This type of gross incompetence starts at the top and can be corrected at the top. All they need to do is say stop reporting these cars as stolen unless you're 100% sure or you're fired. You mistake ends up with some paying customer being arrested you need to be fired.
Agree
Heads should roll.
The French used a guillotine. The criminals didn't do it a second time.
I would never rent a vehicle from Hertz.
What a top notch firm...
Rent from us and we'll send you doing hard time...🤯🤯🤯
How do you get thrown in jail when you have a receipt? There is always a paper trail, you can't rent from Hertz without a credit card. Sounds like overzealous cops are partly to blame if it's that hard for people to clear their name.
It's hertz poor system of Inventory management. Class action for evrything they have. It's been going on for way to long. They report a car stolen and even if found hertz doesn't fix the fact that they received the vehicle. So money hungry that they rent it out right after recovery withought a system to register the car as not stolen.
you have your paper, but Hertz said the car is stolen, so police officer believe your document is fake. I'll never rent from Hertz to avoid this incidents.
@@qdonny in the time between arrest and arraignment all the necessary evidence should be available, nobody should be facing prosecution of sitting in jail for months. As officers of the court, the police should have recognized a problem and been more willing to actually *investigate*.
@@seigelmoves5845 technically they were trafficking in stolen property, yet they didn't throw the whole company in jail.
@@qdonny they also operate thrifty and dollar rental so don't use them either
I was about to rent a car from Hertz, glad I came across this video.
Don’t also do dollar or thrifty they the same company.
enterprise is the way to go and you get reward points.
Sixt is better guys
@@mipito4126 says no one.
A wise decision.
A Hertz representative recently stated in a court hearing that a false charge of car theft should not be a concern because it only happens to a tiny percentage of customers. Really? Customers should not be concerned about this?
You can't go and arrest someone who lives in Sacramento, California who rented a car in Houston, Texas. He flew there and he can't take the car back home. He used the car during the visit to that city.
@Frank Denardo What?? I didn't say anything about a person in California. Did you reply to the wrong comment?
@@LucidDreamer54321 It is an example. That person from Sacramento, California goes to visit Houston, Texas. That person would rent a car for his visit. He gets the car at the airport, used it for the trip and drops the car back at Houston Airport and flys home to Sacramento.
@Frank Denardo What does that have to do with my comment?
Small number like less then 10 The problem is it is in the thousands
why are people still renting from hertz? This has been going on way to long
i had bad experience this a rude company a lot of losers in this company this a repo company "false report" check data base they use cops as repo man what fools this a bankrupt company!! Call and harass this Hitler Company!!!
We don't any longer!
We use to rent them month after month. Since bankruptcy they've been awful double charging etc. We dumped them.
@@chem525 hey they scam I have a lot of people tell me. AND This a rude communist gang . DON'T give them information because they eventually hire repo cops following at dinner at restaurants. NOT TRUSTING PUTIN COMPANY.
I didn't hear about these problems until pretty recently. And, I travel a lot. Thank God I never used Hertz.
Boycott this company into the ground.
It this only happening with Hertz? Or are other rental companies doing the same thing?
💯
Having your customers arrested on false charges has to be the worst business model in history.
Meanwhile at the board of Enterprise "Don't interrupt your enemy when they are making a mistake."
Can you imagine that? You make a legitimate purchase and the police arrive at your door saying yo stole it and take you to jail. Many of these people showed police their documentation and still went to jail.
@@krane15 I reckon Hertz customers can file a multi million dollar class action lawsuit and stick them good.
@@leoperidot482 Thing is, Hertz is in bankruptcy, so these victims will be the last on the list to get any recompense for their pain and suffering. If little to nothing's left after the primary recipients get their share, then that's what they get. So good luck with that.
@@krane15 I bought a car in Toronto Canada and drove it back to California. I got pulled over in Illinois and I showed the police paperwork that it was "kosher". IE transfer of title, Ontario has a different style, there was a ten day tag issued by Service Ontario, insurance papers from Ontario Motor League CAA/AAA, and a form 801 from DHS Department of Homeland Security.
I bought a 1988 Mercury Grand Marquis sedan from an estate sale. The owner had passed away and was up for sale and I bought it.
Terrible. How is it accidentally reported as stolen when they have receipt that the cars were paid for
Hundreds of times.
@@krane15 cops do have to be embarrassed by this.
It’s not. The real issue is that people believe everything they hear on the internet.
@@mr.skeleton3190 In the 1974 movie The Taking of Pelham 123. Walter Mathau and Jerry Stiller went to a house, knocked on the door and when it opened. The person who was living there was a war veteran who had one leg.
4:51
So calm? He seemed to be blatantly threatening the man, a man who was TOTALLY CALM.
She was talking about the former officer. (Yes, I almost mixed that up too.)
Let Hertz put YOU in the back seat of a cop car.
Tex, "of a cop car's seat."
@@robertblount9985 ummmmm
@@AlisonCasilli ,"let hertz put you in the DRIVER'S SEAT."
It's about freaking time!!!
It's because they did it to an FBI agent.
The thing to keep in mind is that the people who got arrested, they now have an arrest on their record, even when the charges are found to be bogus and got thrown out.
This. Even if they get a court to order the records expunged, the expungement is only from publicly-available records. The arrest will still show up on government-ordered background checks for the rest of their lives.
They can get it remove that have to file some paperwork with the court that charged them. You can remove any arrests that were dismissed.
@@MuhdisinLiving you have to hire an attorney to draft the proper paperwork and state the right legal literature to remove the charges after the false arrest. But even after that if you are considered for a job that arrest comes up.
@@MuhdisinLiving The exact procedure varies from state to state. You have to know that the possibility even exists. It also requires hiring an attorney, meaning it is a costly process.
In some states, the expungement is two-tiered. A basic, consumer -type backgound check won't turn up the arrest record, but a criminal check at the AG level will reveal it.
And some were even convicted or plead guilty just to get out of jail
I was arrested put in jail for 2 weeks in March 2021 renting a Hertz vehicle stay away from this company lucky I have a good lawyer and judge that hopefully will dismiss my case of receiving stolen property property I rented.
Get in touch with the lawyer who is leading the charge on this issue. He is in a lot of these news stories, his name will be easy to find. This is looking like it will turn into a class action suit.
Dont listen to the commentor. Dont be part of the class action lawsuit. You'll get pennies in compensation. File a lawsuit by yourself. Class action lawsuits only favor thr lawyers that file them as they increase the monetary settlement by millions of dollars just to fluff their commission when they eventually win the settlement, usually to the tune of 30 to 40% of a multi million dollar settlement. Is isn't surprising to see these lawyers to push for class action status as it increase the potential gain, FOR THEM, to reap the benefit at YOUR expense.
Sue their pants off.
What kind of DA sends someone to jail for renting a car. I imagine that these people can show on their CC statement that they paid for the rental.
The kind that want to steal whatever the people have. It gives cops probable cause to search everything. As long as they find something, the stolen car charge is forgotten. Only the people who are totally clean can be part of this lawsuit. Think how many other people can't.
"These incidents are extremely rare" 3,000 to be exact lol
Also there is a guy who did 7 months in prison because of false charges filed by hertz.
How can they do that to people and get away with it, unpunished? !
Somebody needs to go to jail. And it shouldn't be the customers.
Calm police officer?? Are you serious, that cop on his body cam at 4:33 used intimidation to threaten that gentleman now identified as a former federal law enforcement, by stating "I can book you in the worst county jail in the United States right now" is intimidation
Intimidation into what exactly? He’s explaining his legal right as a police officer in that state. Where is the “intense exchange”? If a car shows up as “stolen” and you cannot immediately provide evidence of lawful possession then you should be detained for further investigation. It’s absolutely how that works everywhere in the US and around the world. An arrest isn’t a prosecution.
Hertz should be sued out of business.
They are already going through bankruptcy.
The lawsuits are failing because when each case is examined, Hertz didn’t do anything wrong.
@@michaellim4165 Why don’t you look up since when and why? It actually emerged from bankruptcy btw. Do facts not matter to you?
The cops have some explaining to do here, too. How do you arrest someone for a stolen car they have paperwork that proves they didn't steal it? I could see impounding the car, and then putting a warrant out later if their paperwork is false, but to throw an innocent person in jail when they have the paperwork they are supposed to have? That's as bad as what Hertz is doing.
arrests are easy for police, they never apologize for a false arrest. police SHOULD issue a order to ignore hertz rentals until the matter is cleared. they don't care,
CEO of Hertz must go if this is accurate
Very poor management!
"If"? everyone is lying, huh?
The top CEO took money and resigned last year. They recently changed hands and it stayed the same.
I want to see Katie Porter roast the CEO with or without her whiteboard.
If you can't conduct a good faith business wherein the customer is placed into undue risk of legal action, you are not eligible to conduct business in any of the states. Hold them accountable to their good faith business and fine them appropriately.
I don't understand what the motivation would be for Hertz to do this.
Caring more about profits and property than people. Greed.
Corporate greed.
@@kitcoffey7194 How does putting your customers in jail make corporate more money though?
@@FortitudineVincimus "late" fees
@@bababooeymonkey6549 LMAO!
Why? Did it finally happen to one of their family members?
Next time I rent a car I'll make sure to ask for a certified letter of "non stolen vehicle" before leaving the pond
Well that egregious Very disturbing wonder what else they be doing unethical
This happened to me in az
Bye-bye hertz time to pay
That ex fed was lucky.
Any average person would have gotten the cap kicked out of them, or even shot dead by that cop.
Saying that cop was calm is a mistake.
He knew he was dealing with someone that could hurt him back careerwise, so he had to restrain himself.
How many victims got shot or even killed by cops going after people that rented from HURTZ?
Will we get that information?
We use to rent hertz for corporate use. Month after month. We no longer allow any hertz rentals for corporate cars when traveling.
What they need to do is educate the police so they stop arresting people that have documents showing they legitimately rented these cars. What I'd like to know is why are they totally ignoring that? Especially when they already know Hertz has made hundreds of errors already.
Cops are psychopaths. If you watch a lot of the footage from these "arrests", it's extremely clear that the cops know they are dealing with innocent people. This is what happens when underachievers get unions and badges.
Is not filing a false police4 report a criminal offense?
Shocking that a company that accuses people of stealing things has Tom Brady as a spokes person..........
Horrible
Stop renting from Hertz! Put Hertz out of business 😡
It'll change when a lawmaker is arrested and sits in a jail cell for 7 days.
I'm never ever booking a Hertz car! I'm never booking a Hertz car for anyone of my co-workers or manager either! Can you imagine???
Use 2 Rent from them OFTEN But as a Black Man in AmeriKkka NOT Anymore!! Thanks INTERNET For this info!
If I am the bankruptcy judge, I would liquidate Hertz.
Never rent from Hertz or any of their brands.
Hertz's new slogan: Hertz hurts
Everyone was like 'wtf'??? When she said it was "mystifying" 😂
No, Hertz is exploiting a deregulated market to harm the public. Anyway, renting a vehicle should be strictly a civil matter dispute with the police only getting involved after a court judgement.
I will never rent a vehicle from Hertz never...
Why can't Hertz just hold the cars that are reported and tagged "stolen" from circulation until it's cleared with law enforcement or the courts before providing them to customers. Is it _that_ hard to do?
Hertz, hurtz people.
#BoycottHertz #BOYCOTTHERTZ now. There are plenty of other car rental companies.
Hertz really does hurt.
Not new. Happened to my father about 30 years ago.
HERTZ RENTS LONG TERM TO WORKERS IN SEVERAL REPAIR AREAS. SO THEY PAY AHEAD BY WEEK OR MONTH THEN SAYING THE PAYMENTS WERE NOT MADE
If you have firsthand experience of this, contact your state's Attorney General.
False. There are no “pay ahead” systems. Deposits are held at time of rental, but payments are processes at car turn-in.
I would like to know what Hertz employees reasons are given if any, for this to happen when you go back to the store.
Simple: overdue cars with no payment. It’s constant with all car rental companies.
So why people still renting from Hertz!? It went bankrupt once, let it bankrupt again!
I went to rent during covid and the lot was completely full of cars, and they tried to tell me I had to jump through all these hoops to rent. I rented on a corporate account and was a President Clubs member. I left and never rented from them again.
It's very difficult to fight cases of companies which might be owned by lawmakers and co.
I can see that accidentally happening a small handful of times but HUNDREDS of times? Yeah something fishy is going on with that. That sounds like a class action lawsuit waiting to happen.
Thank you 💯❤️
The government should have done something years ago.
Disgusting and shameful. Hertz needs to be prosecuted and pay all lawsuits.
They have lost the ability to be trusted when they report a car stolen so they should not be able to report cars stolen until they regain that trust.
I'll never rent from Hertz. EDIT - I hadn't realized Hertz went bankrupt. Gee, I wonder why? /s
silvermica, I think they went bankrupt due to Covid.
They didn’t go bankrupt, you can easily look up why they did file for bankruptcy protection years ago, and all companies do this.
Of course none of it matters to you as those are facts.
Sue the system too
Closed them down now
Everyone should notice that only democratic senators are interested in holding Hertz accountable.
I have heard horror stories lately about car rental companies. Not just Hertz. During the pandemic a lot of the companies sold off their cars. Now that people are traveling again a lot of these companies don't have the inventory but are booking cars they don't have. Some people have reported renting a car on a friday and it getting repo'ed by the rental company on a Saturday so that they can give it to whoever needs a car on Saturday that they booked. So not only are they reporting them "stolen" but just outright taking the cars to make it look like they have them available.
That’s fake news right there. Never happened.
This is still going on?
I GOT LOCKED UP FOR 1 MONTH FOR RENTING A VEHICLE THINKING 🤔 STOLE IT
Go Congress !
I'll never rent from hertz again
Wow Hertz stocks are …. Looking awful.
Sue the CEO directly! Time for corporations to face real consequences!
It's about time!Hertz owes these customers BIG BUCKS!
Hertz hurts. Don't get Hertz'd.
Rented a car from Hertz and dropped off, they examined the car and signed off and I left. A few weeks later I recieved a false claim from Hertz stating that I dropped off a damaged car!! Luckily I fought them and they finally threw it out, but wonder how many other people paid for false claims like that..
Very good job fellows!! Beautiful story report.
Someone at Hertz needs to go to jail!
So Hertz filed cars stolen and was still renting out these cars out that they claimed were stolen. This gotta be illegal, right? There was a man jailed over 7 months for this. SMH
I don't know how the employees at Hertz who are filing these criminal charges are avoiding being arrested for perjury and false charges.
Why does congress need to call for probes into this? Both at the state and federal level there are laws against false claims. Enforce them. Send the higher ups in the company to jail over this. I guarantee you it would stop overnight. But when government treats corporations as too big to prosecute, the corporations continue this behavior
Simple: there were mo false claims here. The issue is that there is a lot of ambiguity in state laws regarding rentals of property. That ambiguity becomes even worse when the car is driven from state to state.
Some states consider a car that is no longer under a contract to be a theft, based on the definition in their penal code. Intentionally depraving an individual or entity of property or use of said property is considered larceny in most states.
Other states have laws that make this not a larceny if you voluntarily handed them the keys (possession), regardless of what happened later.
Yet other states simply see this as an issue of an unpaid contract/breach of contract.
If you rent from a state where it’s auto theft, then the company can report it stolen. However, that report goes to all 50 states and Canada. If the vehicle is then stopped in another state and it shows up as stolen, they will arrest you, even if that state’s laws don’t see it as a theft.
Interstate commerce is a federal concern, so they see it fit to investigate.
My issue is that courts have already ruled on most of these cases, and investigations took place. After the Congress investigated this and finds no major issues with Hertz, will these known anti-corporate legislators hold press conferences to notify of the findings? No. That will get no air time.
"Accidentally" my @$$
Not renting from Hertz
Hertz is going down FAST
Travel community needs to come together and STOP HERTZ!
1:01 “accidentally reported as stolen,” Hertz was “deliberately” valid rentals as stolen! 3:36 “valid claim,” getting arrested on false car theft charges with a Hertz rental receipt is a valid claim.
Its time to jail the managerial team and employees of hertzs
I don't buy "accidentally" reported these cars stolen . I would love to be a fly on the wall at this trial.
cops should not deal with that anymore.
As a former Hartz employee from Los Angeles I can truly say that they were perfect with their customers service I was a retired person that worked for a large aircraft company and I was trained very well at Hartz but you don't no how offal those customers were they would rent a car on their c
Credit card then leave and go spend all the money that was on the card they would steal the batterys the tires leave the car park any where they would get it for one price because of a special then they would not follow the rules of the special they would rent the car for under age kids and o those gold customers the would have a certain class car in their profile from their company then they would upgrade and then come back and lie and say they didn't upgrade because they didn't want to pay the difference and i can't forget the new York customers they were some of the most offensive people to serve a one lady that had a complaint coupons that was good for a year she had it for two and a half years and came back and said she did read it so she didn't know it was expired but she new to keep it and use two years later and management said just take it because she is going to complaint again that is why she got that one for 100.00. Only if people new what customers service workers go through
That is why so many people did not return to those jobs o by the way I also had a job with the airline industry and I am glad that I am two old now
You’re complaining about rude customers as a customer service rep who gets to clock out and go home in the end. They’re talking about ppl’s whole lives being turned upside down over false arrests.
It took Anna more than five minutes to get there, but she did finally get to the core of the issue. When cares are not returned when they are due, after a certain number of days, Hertz reports the car as stolen. Contrary to what they told CBS however, when they recover the cars, they do NOT report them as recovered, at least, not in a way that gets the license plate out of the national reporting system. So the cars get recovered, and re-rented, while still showing as stolen.
Since all this has came to light, I have made it a choice to not use anything Hertz!
Arrest the executives for making false police reports.
Not really hard to figure out how they got themselves into bankruptcy.
Hertz - Let’s Go ! (to Jail)
How can it be an accident that's been done over hundreds of times like wtf
Never, never, never…
Rent from Hertz.
#banHertz