Shocking Breakdown Triumph Bonneville T120 First Service 😲 and Warranty work Completed
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- Опубліковано 3 бер 2023
- Today we took our Bonneville T120 for the warranty work to replace the left handle bar switch gear as the cruise control had a fault. 1.5 hours later and the new switch gear looks to have worked so looks all ok so far. We take a look at some of the new Chrome edition Triumphs and run through the receipt showing what was billed to us on the first service. Was it worth going to have the first service done by main dealer? Was it too much to pay the £250 ?
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There is no way they should charge you for a diagnostic on a new bike or any bike under warranty
Agree
That's right. They're looking for the fault thats putting the engine light on. It's under warranty, the bikes only a few days old! I'd want the £36 refunded.
@@splodge5714 Agree. Taking the P.
No way should you can been charged for diagnostic check you had a fault whilst bike is still under warranty.
@@davidrawlings3460 apparently triumph include a test as part of the first service :(
As has already been said there's no way I'd have paid for the diagnostic, that must come under warranty, it puts me off ever buying a new triumph, I'm like you I always do my own servicing. Good video as usual by the way.
Thanks Peter, only ever bought 2 new bikes later in life, most have been second hand. And own serviced all of them. I’m going to question the diagnostic as I have a mate who has just had a Honda 1st service and no diagnostic on his first service.
My first new bike was a garreli moped from wall and sagar in lancaster many years ago😊. Currently I've a versys1000 from padgetts and I didnt take it back for its first service, though I do know Clive and Alan padgett, like you say use genuine parts and they have to honour the warranty. Surely the reason they plugged in the diagnostic computer was to fix a warranty problem. You seem to have a good relation with triumph so I'd mention it to them next time they sort a bike out for you to test.
The diagnostic equipment is not expensive these days. For $A20/ £10, you can buy a code reader which works fine in conjunction with free software you can download. I'm coming up to the first service on my T120, and I'm thinking about my options.
Very Interesting thanks.
I live in France my local Honda agent gives a 5-year warranty & the first service is free labor. Sorry to hear that you had to pay for the diagnostic check I'm surprised they didn't charge you for the spanners to change the oil. I've been with my Honda agent for 30 years now, and good service makes a big difference to the customer.
Good to know there are some dealers that want to look after their clients and not just after money. I know if I had taken back to the dealer I bought from labour would have been free but think as I took to a different dealer due to the original one being 350 miles away that it would be transferable from triumph dealer to triumph dealer.
Two friends with Triumphs have both had left hand switch gear problems. All my Triumph riding friends complain about Triumph servicing costs.
Nice to know not just me then. Dealer servicing is very high compared to car dealers here
Ive had so many problems with my T120 I baught used from northwest honda in Blackpool it's really knocked my confidence with it.
but the trouble is the 3 month has warranty has ran out and even though out of those 3 months I've only had it about a month in total.
The service I got from them has been quite bad and to boot they delivered it back to me with a dint in the tank and I had to send it back because of dodgy indicators which they have fixed both them issues which are just two of the issues I've had.
I really do hope I have no more trouble as just watching you ride yours reminds me of how good the bike is when it's working.
Mite bump into you one day seeing as your local to me lol
Sorry to hear your issues :( fingers crossed no more 🤞
This is such a different experience to my dealers near me in Central California. They don’t dole out demonstrator bikes too often to let folks see if they want to commit car prices for a new bike unless the manufacturer comes and puts on a whole even for them.
Glad to see your bike is repaired as prolonged gremlins are not fun nor do they fill the owner with confidence. Looking forward to your next vids.
Thanks Mike 👍
I did take my bike back to the dealer I purchased from in Bristol, the running in service 600 miles, they charged me £48:00, But they did try charging 2 hours labour for fitting of a set of forward controls to my speedmaster ( which I had ordered when purchasing the bike brand new but were on back order) . A quick walk upstairs to the salesman and that was scrubbed out. My first year service is due now and been quoted £230:00 . Dealer stamp & I’ll be doing my own when warranty is over. Great channel.
Yes £48 is about right if it’s the dealer you bought from. Sadly that dealer is 300 miles away from me so I took to nearest triumph dealer and the free labour part isn’t transferable . £230 for a 12 month service seams to be what most triumph dealers are charging these days
Thanks
Welcome 🙏
Completely agree Nick to many electronics is just setting you up to have to many problems in the future near or distant not for me I'm afraid .These things are ok if your giving it back after a couple of years maybe but otherwise no thanks .Going to get out to Youles in the spring to check out their stock , not sure I would be going with new though 😉👍
They have a large stock second hand bikes 👍
Hi Nick
Bit of a calculated risk ding your own serving. Although the legislation changed for cars in that so long as a vehicle is maintained to the manufacturer’s specifications using comparable quality parts, then the warranty is valid, that legislation unfortunately didn’t extend to bikes. So it is up to the manufacturer if they accept that your serving and receipts if you have a warranty claim. Some do, some don’t.
Regards
Den
I use a system called Dealer Tool on my Triumph to reset the service light and check the diagnostics. Its great value and very a very handy way to save a few bob.
Sounds good you have a link where i can buy one 🙏
I bought a Tiger 900 last April. Lovely bike. Started it up one day in June and was shown a CHECK ENGINE DO NOT RIDE. Called in my friends and took the camper shell off, loaded the bike for the 2 and 1/2 hour drive (on a work day) down to the dealer. They told me it was nothing and handed me a$250 bill. I was shocked and expressed my dismay and they knocked off $100. I’m in Idaho and the next closest dealer is Salt Lake. That’s 5 1/2 hours. Thank goodness at 3200 miles nothing else has gone wrong. Crazy world out there!
Sorry to hear about your check light, did they tell you what the issue was?
@@MOTOUK1 They didn't. It didn't come on for them.
I sold my Yamaha Tenere 700 after a year of ownership, which I had bought during lockdown, so I couldn't get a demo. It was a nice bike, but I found it too top-heavy, and it spoiled the ride for me. I looked around and ended up getting an excellent deal on a Suzuki SV650 from a local dealer, they even threw in the first service for £50. My Yamaha dealer was a 60-mile round trip to Wigan! The SV650 sounds epic with a slip-on, it's very reliable, I've not had one single problem with it, and it's best described as a boulevard dragster - I absolutely love the thing!
Love he SV, I had a 650 and the old SV1000 great bikes and build quality, reliable.
@@MOTOUK1 I was looking at buying an Aprilia Tuono V4 Factory, my favourite bike, but then I came to my senses! The reality is, I can't even use all the power the SV650 has on the road, a Tuono V4 Factory would be at tickover most of the time, and then there's the running costs. The SV650 is perfect for my needs, and such a joy to ride. I'm busy upgrading it at the moment, the seat is the next job, and I'm thinking about changing the suspension. I still lust after an Aprilia Tuono, but wouldn't say no to a Triumph Speed Twin 1200, the new Street Triple 765 RS, or maybe even an Aprilia RS660 - but, it'll be a nice, low mileage, second hand bike! 👍
Hi, good video. Already subscribed.
The prices at Triumph dealerships are scandalous. I was quoted €125 per hour over to service my Tiger 800 here in Dublin. The Valve clearance and all work would take them 5 hours… Lol. I went to some other independent guy and I was charged €60 per hour. Less than half the price. 😂😂😂
Very pricey I agree
I own a 2018 Bonneville T100, which I bought last year. So I don't know the cost for the first service, but labour cost at the Triumph dealer here in the Netherlands in 2022 was 64 GBP/hour incl. 21% BTW (=VAT), using 1.13 Euro to 1 GBP as exchange rate. For my Moto Guzzi V85 TT I paid GPB 165 for the first service in 2021, with labour cost of 60 GBP/hour, both incl. BTW (no cost for error code searching). So yes, I would say the prices you pay are pretty darn stiff.
Good to hear what you pay in the Netherlands Eddy 👍
My upcoming 2022 2nd service on my BMW9 rt is £294.00 inclusive , oil, filter, gearbox oil, and brake fluid flush oddly after 1 year, I will be doing myself.
It's a stand alone Motorrad dealer 2 people in service desk 2 in sales, 2 in parts, 1 in clothing and not sure how many in workshop. Main dealers carry a lot of waste in staff payroll. I think they could function with half the staff in the glass aera, and pass savings on.
Greetings, here in rural Maine the local dealership charges $135/hr while the local tractor dealer charges $100/ hr.
Crazy hourly rates 🤣
Glad I live in Essex my main dealer only fleeces me for 80 quid per hour😐👍
Goodness me!
That's ridiculous. As others have said, a bike under warranty should have any fault investigated at no charge to you. Surely they would claim back the "job" as a whole from Triumph UK including labour.
I believe they "plug in" as part of a service anyway in order to ensure the latest version of software is uploaded (which may include the latest engine map and safety items such as ABS configuration etc). The labour rate sounds about right but my local dealer Pidcocks actually provided the labour for a first service free and only charge for parts. The first service on my T100 was therefore under £70. My second service last year was less than £200 too.
Good morning, Sir. Can I ask you a question. Sometimes I struggle to view my T120 speedo dial. White on white basically in direct sunlight makes it difficult for me to read at times. Eg if it was a red needle on say blue numbers it would be more legible. Or is there a perspective surround I can install around the 2 dials as in speedo and tachometer.
My new RAV4 is similar, white on white, so I’ll purchase a HUD for that. But for the bike I’m unsure what to do.
I’m glad you’ve sorted your beautiful bike out. I’ll be doing oil and filter changes every 5k on my bike. I also plan to keep my Matt Black Gold Line T120.
Cheers.
Good question John. So on many bikes I have fitted the Matt finish protector film from speedoangels and that had helped with sun glare and made dials easier to read. I don’t have white dials on mine though so never fitted one to my Bonny.
Hang on! £90 an hour labour? isn't that about £30 too high. All in all I suppose its why you don't see as many Triumphs on the road as you do say Yamahas and Hondas. The ongoing costs is what put me off the Tiger 900... I went for the, maybe more prosaic, cheaper, less refined but fun Tracer 900. Easy servicing it apart from valve clearance obviously but that's not due until 22-24,000 miles. I would have a dedicated Triumph room full of various models if I had the money mind. Yours is a real beauty.
Love the tracer too had one myself great bike toured Switzerland on it. 👍 love triumphs also as you know, service myself and all good moving forward 😉
I’m really surprised to hear this. I got a new Bobber Gold line back in late August from West Coast Triumph in Glasgow and they charged me a total of £55 for the first service. All I had to pay for was the oil, filter and "misc lubricants". They took care of the labour and diagnostic check. was expecting it to be around £150 so I was pleasantly surprised. I’d have been very unhappy if they’d charged me £250. I would have expected all Triumph dealers to charge the same for a first service but obviously not! It would make me avoid buying a new bike from Youles!
It’s not Youles fault but if you have any triumph serviced first one anyway by a different dealer than you bought it from you pay full price. The dealer I bought from is 380 miles away so didn’t fancy taking all way there and chose the nearest to me.
Hey Nick, apologies for asking this here, as it’s an MT10 question: the Oxford bag you use on the back seat, I’ve watched your videos on it and it’s not quite clear how you attach loops to the bike. Do you use the points where the SW Motech rack connects to the subframe? Attach them underneath the spacers?
If I can remember in the mt10 I attach the Kriega loops under the seat somewhere. Been years since I did this, I will have to look
The charge per hour is an obvious rip. The additional charge for the diagnotic......device, a thing that is there to make their job easier, is an insult. These dealers need to make a profit. But, there are limits and Triumph appear, with this, and another vid I saw from Bristol, to have drifted into fantasy charging. Good luck when you need a valve check/adjustment. I would sell it before, quite honestly.
As an Interceptor 650 and a Classic 350 owner I'll be interested to hear your comments on fit and finish. At the price point I think the quality is pretty much much up there on both bikes but the Classic 350 seems to have the edge (a more general feeling of heft and solidity which derives from things like metal mudguards as opposed to plastic on the Interceptor).
Hi 👋 yes stay tuned! I wish they would not put plastic mudguards on the interceptor, I also have on my Bonny. The 350 as you say seams better. More to come on this 👍
@@MOTOUK1 cheers Nick..... Suffice to say the next vid on my channel will be fitting metal mudguards to my Inty! Regards from over the pennines!
I'm always surprised by people changing plastic mudguards for more expensive and heavy metal, oh yeah and the potential rust issue, guess I'm missing something 🤔
@@kevindarkstar Hi 👋 i don’t think people are changing, just that new bikes the modern classic’s or some of them have plastic over metal ones. From the manufacturer point its a cost, weight saving for the spec sheets. From an owners point i guess if they pay good money they expect metal or prefer over plastic. For me my bonneville has plastic and tbh i don’t mind like you say rust is an issue in that area. I remember back some years i had a Yamaha FS1E and the rear mud Guard just rusted for ever 🤣
@@MOTOUK1 exactly, they are lighter, cheaper to replace if they are damaged and do exactly what they are there for without any corrosion, I get some want the authentic look and feel of their retro bike to include metal mudguard, but adding weight seems counterintuitive here
I think Royal Enfield are possibly the best bikes out there for rideabuilty factor.
The Triumphs are great but no more reliable than the RE infact in some cases is say the fit and finish is as good.
Electrionics are often the reliability killer on bikes these days, would you agree Nick?
Keep it simple I day. I'd like to try a speed twin, that does appeal I must admit.
That diagnostic charge would push me over the edge.
You must be pretty hacked with that. I would be.
Good vid mate.
Hi 👋 yes I think RE have really come on a step and to do that while keeping pricing at a low. I think value for money you can’t go wrong with any of their models. Electronics even on cars are a pain in the bottom these days so many sensors and bits that can go wrong. Can you imagine a bike getting to its service mileage and going into limp mode until it’s serviced by a dealer, I feel these are things that could be in the future. 😩
I’m just happy the new left switch cluster has solved the issue I had and all is well now.
So looking forward to 2023 spring and summer and must meet up at the ABR 👍
@@MOTOUK1 definitely Nick. I class you as one of the genuine vloggers.
I'm still intrested in a live show with you sometime if you're up for it.
Keep up the good work👍🍻💪
Greetings from Melbourne, Australia. Enjoying your channel. I agree that Triumphs first service costs are a complete rip off & put a bit of a downer on the entire purchasing experience. Comparable prices here around $450 basically to change the oil & filter & maybe adjust the chain at the 1000Km (600mile) service which is more than most cars. Probably 45 mins to an hour spent on the bike. I know they have overheads & mechanics to pay but how much profit do you really need. Triumph provides moto2 engines for free every season, its about time they starting giving the customers who buy the bikes & keep them in business a bit more of a fair go
Awesome to hear from you in Melbourne 👍 wow $450 is a lot. Agree a little more could be done ✅ take care ride safe Nick
That is disgusting charging for diagnostic. On a bike under warranty.
I watch the chap with the ktm i think it's a shame he had that sort of trouble, got to be honest i had one never had any problems in over 24000mil, was i lucky, best bike i have ever had honestly.
Good vid. Stay safe.
Thanks Michael 👍
Good video, can you tell me if the t120 has tubeless tyres.
Hi 👋 no not tubeless, i am going to convert them at some stage with a kit though.
Wait until you see the bill for having valves inspected and adjusted. It's out rages. My Street Triple was a lot cheaper.
Triumph don’t make oil. Agreed. They also don’t make brake pads, or brake discs, oil filters, batteries and practically everything else on the bikes. They do assemble bikes from parts bought in from external suppliers. It’s pretty obvious really. If one wants Triumph painted on an oil filter then it’s going to cost you a lot of money.
Good for you for serving you own bike in future. I do but then I don’t trust anyone else to do it like I do as I definitely have OCD when it comes to my bikes!
Haha my thoughts exactly I prefer to know I’ve serviced it and it’s all good. Been doing for all my bikes.
No bike manufacturer make their own oil, brake pads, batteries etc.
Has the gearbox/gear selector problem ever been sorted out on the bonneville models either by the replacement of the gear sellector or in recent years of manufacture [if so then when] in such a way that the issue won't reoccure?
Hi and yes it was sorted not sure what year but my 22 model is spot on
The new RE Interceptor is now £6500 otr. A great bike but the new Honda 750 Hornet is £6999 otr. Which I think is even better value.
Both great value
Have you had any other issues with bike
The cost of ownership is certainly one thing putting me of these lovely bikes
Checking labourer charges they seem to differ between dealers most expensive was 120 per hour down to 89
Hi and no i have had zero other issues. I service myself now also
Great job on the vid…sucks arse about the charges. Question, the bikes all seem to say lifetime warranty. What does that entail for warranty purposes ?
Thanks Steve 🙏 so yes this is a lifetime warranty from that dealer only, its a third party warranty not genuine triumph one and as far as i could see on their website covers most engine main parts. However the catch is you have to have the bike annually serviced by that dealer or the warranty is void. In my experience not worth the paper its written on, only my opinion.
Good video ,does the T120 run as hot as a speed twin.
Hi Alan, yes the 900 and 1200 seam to run
Hot to me too
I can see the lifetime warranty signs all over the place at the dealer. I wonder why that is........? Warranty invalid unless it's done by the dealer, perchance?
Correct 👍
I really hope that's the end of the niggles on your bike, you would would think that your first service agreement would have been transferable to another Triumph dealer., the diagnostic scan is usually done if the customer reports an undiagnosed fault, then you pay for the fault to be fixed if they find one, they have probably done it because you have had a problem with the switch gear control just to make sure nothing else is faulty, but you shouldn't have to pay for them to check., just checked my bill for 1st service and no auto scan done.
Hi David, me too finger crossed 🤞 they should be transferable, I will reach out to triumph and mention my thoughts. Interesting to hear Honda didn’t do one. Full of a cold this weekend, that coffee soon ☕️ though ok 👍
@@MOTOUK1 weather on the down side this coming week with possible snow, out yesterday for a blast on the M55 to Blackpool Honda for a coffee, look forward to our meet.
Bloody hell, 3rd comment on this vid and I am only half way through! Which would you choose between the Tiger 900 and 660?
Den
For me the 900 Tiger as it’s more a capable tourer with the extra power
I dont have my bonne serviced by triumph dealers, I go to a independent, who was trained by triumph. (half the price). also got a price from a main dealer,just to see the diferance. for a 10,mls service, £362.68..
That’s the way to go I think either service yourself or an independent 👍
@@MOTOUK1 I'm not sure whether to do my own servicing, because the book wont get a stamp in it. would doing are yourselves, reflect in the sale price.
I got no intention any time soon to sell anyway.
@@grahams6690 all the bikes I’ve owned serviced myself and sold, the new owners have never asked to see a service book.
Had a traction control light on and management light lost gear position on clocks gear box working ok stop and restart management light still on gear position ok over couple off months came on more regular further information came across gear position sensor on right hand side gear box should spin free mine was sticking replace senior never came back on
Does the BSA come with the oil drip tray? 😂
Haha no i have not seen any of this issue on the latest RE’s
I test rode a RE Classic before I bought my T120. I was seriously tempted. If only it had about 10 bhp more to keep you ahead of those few car drivers that seem to want to kill you, it would have been a tougher decision. You can nearly buy 3 of these for the price of a T120 ffs!
I’ve seen a company doing an 850cc kit in U.K. for the RE Interceptors. I know what you mean, I’m sure RE will come out with a bigger engine some say
I’ve seen a company doing an 850cc kit in U.K. for the RE Interceptors. I know what you mean, I’m sure RE will come out with a bigger engine some say
Whist you’re correct, the T120 in my opinion is a high quality bike as are all Triumphs nowadays.
@@johnmartin7158 yep, to a point. I don’t think the tyres on my Bonnie are confidence inspiring and will be changing them soon. Suspension is so, so. For the price point, both of these should be better.
Regards.
@@johnmartin7158 with the price ticket to match, and associated service cost 🤷🏻♂️
What made you buy the T120 over the speed twin 1200?
Just like the t120 more as looks more classic
@@MOTOUK1 How many kn on it now, as it been reliable ?
bro its underwarranty HOW
Far out £60-£90 a hour at UK garages.
60-$70 a hour in NZ 🇳🇿 which is £35-£40.Takes about 3-5 days to book in here in NZ 🇳🇿 & heard it takes weeks to months to book in in the UK.
Sounds like need more garages but I guess know one wants to learn cause of the 2035 deadline & doom & gloom around petrol powered vehicles.
I think it's a bit of a cheek charging you to read faults that, being a new bike, it shouldn't have in the first place
Agree 👍
I'd seriously complain about it and also seek out another dealer, or if they are all the same a different brand, sounds like a complete rip off!
Hi. Surely the warranty should cover the diagnostics of the fault. Why should you have to pay for that?
The service diagnostic was nothing to do with the warranty, it’s part of the first service
@@MOTOUK1 👍🏻
@Paul Alexander That was the way I interpreted it too. Thanks for the clarification MotoUK 👍
@@MOTOUK1 Can you purchase a diagnostic tester (obviously not a Triumph one) that you would be able to use when doing your own servicing? It would seem to be a 'necessary tool' if they are running a diagnostic test at a 1st service 🤔 Do you know if they do a diagnostic test as part of later services? I guess I'm missing something here, why would you run a 'diagnostic test' if they wasn't a fault showing to ''diagnose'?
@@paullee6663 I have a diagnostic tester I use for my car and the triumphs have the same plug. I actually diagnosed myself prior to dealer 😂😂 problem is you can’t just buy clutch switch and has to be full left hand controls.
Shocking labour cost and wrong to charge for scan
wait until you see the cost of the valve check, no more triumphs for me
Yes, you pay all that money and have nothing to show for it.
Would you buy another triumph,, seems like a bit of a con for the finding of a fault from manufacturers,, and I live in Northern Ireland,, I'd had a friend who bought an R1 and here the dealer would not do the first service ,he rang the UK main importer and he got it serviced,,as it. Was a Yamaha and where it was bought by anyone was irrelevant,,he got it in England,,☘️☘️☘️☘️☘️ from northern Ireland 😁
Yes I would and will buy another triumph in a heart beat. Very good build quality on these bikes. I have had In last 1 year 16 bikes all the triumph range from 2-3 weeks each press bikes and never had an issue on 1 of them. I remember even my Yamaha I bought new in 2017 I had an issue with from brake switch failure.
My '72 Daytona T100R is out of warranty. 🧒
Which is good.
I would never let those grubby corrupt scheming dealership elves near it. 🤬
90 plus vat per hour!...robbing barstards. I've done all my own work for the last 47 years on my bikes.. have savedmyself a fortune! Also the fault code reader is a joke. Good channel btw.
Thanks Travis 🙏 it is steep isn’t it.
@@MOTOUK1 steep is an understatement, there seems to be a wide belief that bikers are rich just because we ride bikes, and they charge a lot in comparison to the time taken, bit like a cash cow
It's a wonder they don't charge you for the tea and coffee the feckless mechanics drink while on the job.
🤣, those charges are no joke but this comment was golden .
Should have bought a Honda.
🤣🤣🤣
Contact triumph,it's not good enough.
Curious as to why if they're looking for faults under warranty they charge you to find it? £108 ph , interesting to know what they pay their mechanics . It all just leaves a bitter taste in your mouth and a bloody big hole in your wallet. I think most buyers are happy with a full service history main dealer or not and a bike that looks is its been well looked after.
The diagnostic check is part of the first service. Wasn’t anything to do with the warranty. I guess everyone pays it on first service. I just think it’s a bit much really. 👍
Triumph are a feckin joke..
My fuse went on my 2022 Triumph speedmaster stopped at a Triumph dealer and I told them the fuse as possibly blown they checked and it had they replaced the 5 amp fuse it took about 2 minutes in total and they charged me £11.00 which because I was in a rush I paid.. I'm in the process of buying a second bike from that very same dealership and I tell you that once both my bikes are out of warranty they aren't going to be worked on by Triumph.. I will write a email of complaint to Triumph once I have some spare time.. Triumph in my eyes are robbing b#stards..
Why wait until out of warranty, the bike is still under warranty if used triumph branded parts. Just keep receipts
Not sure if your in U.K. but halfords for fuses, fraction of cost
@@MOTOUK1 Yeah I'm in the UK.. Chester Queensferry is my local Triumph dealership. Thanks for the info..
I don't trust local garages and my health not good enough to work on my own bikes anymore hence why I've been using dealership.
I need to find a good bike mechanic.. I used to be a car mechanic so always find it difficult trusting anyone with my cars or bikes..
Thanks again subscribed to your channel 😀
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@@OldSkoolBiker62 Chester wow I was at that dealer a few months ago 👍 thanks for the sub
Youle must be short for...youle leave here with no money.
Between them and Triumph that's a disgrace to be honest