Topsy-Turvy Tractor OR Tractor Tipping V-2.0
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- Опубліковано 11 лип 2019
- To Rotate or Not to Rotate....that is the question.... Sometimes the job is more about dealing with people and knowing how to handle a situation delicately to get the job done. Thanks for watching and God bless. www.paypal.me/RotatorRon www.midwesttruck.net/ www.guardianangeldevices.com/... Follow the link for special pricing on the Guardian Angel Elite seen in this video. You can also use Coupon Code: 122CLIP)
#ronpratt #guardianangel #midwesttruck #millerindustries #halo - Авто та транспорт
Great Customer and Service. Will you Get paid for that job since The rotator didn't do anything??
Actually the rotator did do something....please don't take this the wrong way.....it conveyed me, my employee, and our tools/rigging to/from the scene. It sat in the lane of traffic, in harm's way, while we worked. It provided the traffic control devices that the ladies needed who were attempting to work traffic before we arrived. It cost us fuel and INSURANCE among many other things. So, even though I may not have used the winches or the boom, the truck was still used and is chargeable. Try to view it as an entire "service package". We provide the KNOWLEDGE as well as the truck and all the equipment that it carries. We were paid and the farmer was pleased with our services and our pricing, so it all worked out. Thanks for watching and God bless.
@@RonPratt The knowledge you have in this industry is worth more than the equipment you have. The equipment is tools for you to fix the wide variety of problems you face with each job based on your knowledge. In this case, you had additional tools to aid in caring out the fix to this problem. Glad that you were paid and everyone was pleased.
@@RonPratt Absolutely correct Ron, also you had the big tools with you should they be needed to assist with rolling the tractor over. Clearly until you arrive it's hard to determine the exact situation. While the farmer and his team probably "could" have rolled it over themselves, having someone onsite who has the experience you do to offer the guidance and advice (which it was up to them to follow or not) is worth the call out costs. Thoroughly enjoy your vids, partly as no one here in Norway uses rotators, if they need more lifting than a normal wrecker can provide, they call in a mobile crane to help. There simply wouldn't be enough work to justify the costs here.
The farmer just wanted it done as fast as possible. The price wasn't the issue, he had the money lol.
At the very least, by being on this job, the 'tator was unavailable for other jobs, so even the absolute minimum charge for a "rotator job" is justified. But there's also the points Ron himself makes.
The way that you deal with people having a terrible day is truly amazing!!
case has more hookups on theres then deeres has wich is nice
Michael Mac Tavish cause their being pulled out every day
Yes, he is great at that. My job involves taking a large truck into places a large truck shouldn't really go. As a result, I see a heavy duty wrecker guy at least twice a year. The guy my employer uses always acts like he is mad about it. I wish we had a guy like this.
Too many cooks. You must have patients of a saint. Well done.
Ron "walks the walk."
I sure wish I had his patience! I also love the way he plans things out instead of jumping right in and learning the hard way that something doesn't work.
Farmers are pretty knowledgeable, self sufficient guys, you have to be..... but it does seem they all did look to Ron and listen, to me it seemed like Ron was the only "cook" they all helped and did what they were told more or less, even the farmer after he calmed down a bit. I'm actually surprised they called a tow truck for that, but ALSO, I've watched my neighbor ranchers just TOTAL equipment by PULLING, TWISTING, JERKING, YANKING, ETC. ETC. when they could have saved the stuck eqipment AND spared the other equipment they were putting harm too. MORE THAN ANYTHING, having an experienced rigger equals more safety. (I'm a heavy equipment rigger, move machines all over the world.... VERY dangerous work, and I am a PRICK to be around because I am the ONLY word, BEGINNING and END. (I can listen..... don't mind ideas, and help..... but then everybody does what I decide.) I am ALSO, able to be quiet and stand back, but at that point, I've given FULL DISCLOSURE, that I am "no longer" responsible for their 1 million machine... THEY ARE. (Usually then they yield.... most of the time I am working through translators with as many as 30 men around, most of them with "no shoes" because in most countries they only wear flip flops. The machinery that is moved, they also sleep on it, under it, and on top of it between Monday thorugh Friday before they can find a ride home to see the family... which might only be 20 minutes away, but that is 1 Hell of a walk HOME, and back to work the next morning. We Americans are very spoiled.
This needs to be a customer service training video. The calm response was stellar!
Ron I am learning to hold my mouth shut. It's so hard but watching you and how you talk to people it's awesome. Even people get upset and take it out on you and you just keep talking in a normal voice. God bless you and keep teaching it's working for me.
You are a very patient man Ron, the owner/operator of the equipment is a strong personality that expects people to do just what he says. He was so frustrated and sick at seeing his expensive sprayer upside down. Great job in handling him and getting his people to work together to up-right the sprayer. Another great video Ron!
Hey guys.
I really appreciate your professional attitude.
Having done miles of fences, I would ask that if you ever need to cut a fence again, please leave enough "tail" on the loose end to wrap around the post when they need to repair the cutting.
Usually on a tension fence we would need to go back to the previous post if there's not enough to secure the cut end.
Otherwise you are a great professional.
Thanks for the entertainment.
Good job Ron. As my dear late mother would have said you are the epitome of diplomacy !
Ron that is probably one of the most PROFESSIONAL jobs I've seen, by anyone in any field, in a very long time. You allowed the customer to vent, and be frustrated, understanding that he was already in a "bad"frame of mind, yet still completed the job. AND to include his ideas, along with your own, to make him think that they were HIS ideas is just the epitome of excellent customer service vs. business management. Very high compliments to you, Sir!
There is more to working for the public than just recovering their issues. Well done.
@Ron Pratt
I know I don't comment much on videos but I think this was the best customer service I have ever seen from a Tow truck business and not loose your cool and yes I have driven trucks before for 12 years and the professionalism you showed with a very upset farmer and still got the job done..I know who I am going to call when I go back driving if I ever need help ...I been watching your videos for along time .be safe and keep the shiny side up ...got go deal with this hurricane coming at us now and all it's flooding God Bless you and your Family!!!
You handled a difficult start and continued helping the farmer. And he apologized. No one got hurt so it was a good day.
I think this can teach a lesson to everyone about farm safety. I imagine that this guy pulled over to let someone in the other lane go, but in doing so, the other driver did not give him any room and therefore he had to pull over so much that he rolled his sprayer. People, farm equipment is heavy and awkward to transport on the road, we know that, but if we go past the safety margins of our machines, very similar things can happen to this. This guy was real lucky in this video. I have almost rolled a combine doing the exact same thing because someone did not give me any room. People, if you see farm equipment coming, move over to the shoulder or even pull off in an intersection. And if you get behind a piece of farm equipment, be patient. People passing farm equipment amounts to almost 35% of farm related deaths per year (not exact) and a lot of times we do not know you are passing. The moral of the story is: (and I know this is more of an emergency services saying but it still works) slow down and move over for farm equipment and do not pass farm equipment unless if they stop and let you.
I always pull over into a field and roll my truck and boat when I see a sprayer coming. My insurance said he's only buying one more boat...
Always an interesting recovery.... Thought at first he was going to blow a gasket, you handled that with Grace and expertise..as you said he's already had a bad start to the day. Great job Sir.
I like how his attitude changed when he realized just what an expert he was dealing with. :)
Think it was indimidation. The truck and cameras scared him into not doing anything stupid
Phillip Newton and Robert Mattos, I think he was pretty shaken and had just destroyed a very expensive piece of equipment as well as escaped serious injury. Emotions often run hot and when a person has a minute to walk away and breathe, things can work for the better. He was having a terrible day and I was there to help, not add to the distress. I do appreciate your comments and support of my position. God bless and thank you for watching.
@@ram-0124 - especially the camera ! 😉
@@RonPratt yes I definitely agree that guy was really having a really bad when a little while. I was surprised at the end at how little damage occurred in comparison to what could have occurred. I would strongly suggest filing an appeal with John Deere on your client's behalf. I'm not choosing a certain on the exact extent of the damage but there is one thing I do know for sure those tanks and the bones are not cheap especially with all that plumbing involved. Just remember this Ron you and the firemen both have to contend with power lines quite frequently. How much liquid was in the tank when it was all said and done?
@@RonPratt Ron, I watch your videos a lot, I don't usually comment. You're maturity and even temper is awesome. Keep up the good work, you help so many.
Great job Ron dealing with this gentleman. It truly amazes me how people can call for assistance and want to tell you what to do with YOUR equipment.
Poison ivy Missouri stuff not good bushes on the fence . Hopefully I was wrong
Was scrolling through your videos, and recognized the thumbnail! It happened no more than 5 miles from my house, I drove through when you were pulling it out. Was glad to hear no one was hurt.
Takes a big man to admit fault and apologise like that farmer did.
That chap is lucky.
Looking at those fence posts....
My brother was a passenger in a car that rolled down an embankment like that and landed on a fence. The post went through the seat he was sat in and, well, that was that, he was gone.
Well done, Ron, on your patience, skill, and knowledge.
Good job on Public Relations & Man Handling. Farmer calmed down after soft voice of reason by you. Yup - tough situation and really bad day. Great Job.
Thank you for keeping your videos and channel family friendly! My son and I both enjoy watching you work and the way you work!
Great job getting the farmer calmed down, he was truly having a bad day. Great video!!
You did a wonderful job there my friend. It takes a real man to keep calm in situations like this.
You have an amazing amount of patience in dealing with all kinds of people and are a blessing to the people you help. I am often in awe watching you work.
Of all of the ditch picking you have done in the past week (on videos at least), this has got to be the most difficult one. Having a cranky farmer isn't easy to deal with. Your patience, grace and superb handling of the situation made it 1000000000 times better. Poor farmer was upset, and he wasn't looking at who he was talking to. Glad to see he saw the light, and calmed down, bowing down to your expertise. Glad to see that the whole gang was there to help, even if the language got super spicy at times. God bless and keep it real.
You won't have an ounce of trouble out there...says the man who just rolled his tractor.
*Pause..... low annoyed voice.. Just that our insurance won’t allow us to.. hahaha*
Dirk aye but that happened from the sprayer coming of the road and into the ditch
Dirk if only trouble came in ounces.....
Did you notice the ruts the two track machines left. That 73K lb truck would have sunk with those hiway tires!
Thank you for helping a farmer on probably one of the worst days in a long time for him. If he is like most farmers, he is barely keeping afloat, and a day like that could be the end so you made it just a little bit better for him, I for one appreciate that!!!
Way to defuse the situation Ron and work together and get it done sometimes people think they no your job better than you God Bless and stay dry :)
I applaud your patience and even hardness. I come from a line of farmers and they can get hot under the collar at the drop of a hat. He is frustrated and can only see one way. Thankfully he has you around!
Great teamwork from everybody who helped get the sprayer upright and on solid, level ground.
@RonPratt Ron, Thank You for being a witness for those that work with you and around you. Your a Godly Man. Your videos are like watching Andy Griffith. You always will learn a lesson. I will add Midwest Truck to my bucket list. Thank You for showing kindness, patience, and most all humbleness. May God Continue to Bless You and Your Family. Eric Newton
After 50 plus years of dealing with the general public as well as business owners I salute your patience and people skills. Also your lack of use of bad and offensive language. I hate the modern habits of men and particularly women using totally foul language in every day conversation. I was taught as a child by my parents that the use of foul language was wrong. I learned at an early age you can never ever win an argument with a customer. You can smile when the invoices go out of course!. There is no pleasure in working each day without some humour and a feeling of satisfaction.
Well said.
When someone is angry, it's best to show compassion just like you did. It calms the person and the situation down. It also teaches us Grace. Great job at working together. Stay safe.
Great video showing how to remain calm and focus on the job at hand. Your willingness to help was fantastic. I hope the customer recognizes the help you gave. Stay safe my friend.
I know the tractor driver was having a bad day. Mr Pratt you handled it very well.
Tom Barker it was a sprayer not a tractor
Great job as usual Mr. Pratt. I have been in the field lime that before and have learned your tone of voice and body actions speak volumes to help calm people down.
Ron, you are so funny, kind, and smart. I always watch your videos and see how you try and plan out the recovery, very informative. Well done.
Incredibly polite and professional. Kudos to you 👍 dealing with the public/clients is definitely a big part of the job. Well done sir
You have the patience of a saint Ron, when he first started moaning about time and effort involved ......but as ever your legend in recovery goes before you.....he saw the truck and suddenly realised who he was dealing with.......amazing change of attitude......👍🇮🇲❤️
That guy was also scared and upset due to almost being killed or hurt very bad let along the cost of his equipment. He is certainly one lucky person !
If I am ever in a pickle and having a bad day because of an accident, I just hope someone like you is there to keep everything cool, provide expertise and reassurance that the situation will be resolved. That farmer will spread positive words about you just as easy as he could the opposite so once again you used your PR skills to the advantage of all. God bless you.
Your diplomacy saved the day for the irritated farmer. Good Job!
*Every time my boss hears the opening tune*
Boss: “Are you watching that tow truck guy again”
Me: “Perhaps.”
B: “Why it’s a tow truck, it’s boring.”
M: “You shut your mouth right now, don’t you dare disrespect the Rotator in my presence ever again.
Your boss doesn't have much in the line of respect....Maybe?
Good job Ron. Experience pays off every time. Good on your part for recognizing when others are having a bad day and having patience to understand and help.
Blessings from Ohio ..... Thank you for another great video .... Fantastic display of getting a dangerous and difficult job safely, correctly and successflly done ..... AND accomplishing it while working with 'varied personalities' of others! Lol..... A perfect example of how to conduct ourselves with a Christ-like attitude! Kudos, Ron ..... At the beginning of the video, I thought to myself that there was no way you would ever be able to get on the same page with the other gentleman ..... Well done!! Continued thoughts and prayers your way.
Ron you have the patience of a saint ,Most farmers have a attitude when it comes to spending money
They always claim they are broke & they are a farmer & need something for nothing ,
Farmers are like a check valve with there money they are one way always crying about being a poor old farmer all the way to the bank , Good job Ron dealing with the abuse hope you charged him enough
you can tell a real true farmer there hand starts shaking when they are writing the check...
Another great video! I, and all of my drivers, take inspiration from the way you deal with people. We appreciate your commitment to politeness, great service and professionalism.
I think part of the reason the farmer was in a hurry is , tractor was leaking 1000 gallons of round up . That's a very expensive leak .I'm glad cooler heads prevailed . It would have taken them much longer without Ron. Great people skills Ron to match your towing abilities . I have learned a lot by watching your videos.Keep up the good work and God Bless Brother !
It was NOT 1000 gallons of round-up. IF the herbicide was round-up (glyphosate), I didn’t hear the type, its a very small percentage of the actual liquid in the tank. For example, somewhere around 25 gallons of chemical, to 975 gallons of water.... so saying it was 1000 gallons of roundup is incorrect...
Every time my wife and I see or hear about a farming accident, we both say that the danger of farming is the ONE thing that we don't miss from growing up on neighboring farms. Then, we both head off to work...me, driving my Freightliner all over the country, and her, working in a trauma center and getting set to climb into a Life Flight helicopter at a moments notice! Where's the danger in that? Another excellent video Ron!
What would a recovery scene be like if you hired a man named "Clevis" ?
😂😂😂
Roger, Roger. What's our vector Victor? Do we have clearance, Clearance? This is Oveur, over.
excavatoree lmao.
Sometimes experience is more important than equipment..Kudos to the owner for acknowledging that and calling you..I agree, NO way would I put my Rotator in that field..
My complements in the manner you handled the gentleman, obviously under much stress. What a learning experience not only for William, but all those on site assisting. As always, your experience and knowledge gained from many recoveries got the job done safely. Another job well done!
Your planning and coordinating on this stuff is Impressive. As my late Father used to say, you can't beat experience.
Wow that one guy was being difficult telling you how to do your job. You have way more patience then I do! Nice video as always Ron👍
To be fair, their's bad and good tow drivers out their. I've seen cars jerked on, ripping it in half and drug halfway down the road try to upright them by some drivers. They don't own it and looks like junk to them. I think he handled pretty good, letting the owner know he was just trying to help and not just get paid.
It was just frustration. Probably still kicking himself that it happened.
Glad all were okay.
hirisk761 well he is a farmer and they do everything themselves.
You, Sir, are The master of diplomacy.
Your Customer Service is as good as second to none Ron, an enjoyable video to watch, you defused a situation with just nice quiet words, no shouting, no swearing, well, from you anyway, there's many People I even know who could learn a lot from watching you at work, and it just goes to prove, shouting and swearing and abusing People get you no where, and then you gave the Farmer the benefit of your experience, he got his Tractor back, and all's well that ends well, as always, God Bless, Stay Safe
Thanks Mr. Russel for realizing what this job is and understanding what it's gonna take. Bless you sir and thanks Ron for another great video.
Great job everyone on uprighting that tractor. Glad the operator wasn't injured and you have great customer skills too.
Thank you for showing this Ron. It is of especial interest to me. As both my parents come from agricultural backgrounds. My father from the isle of Skye Scotland. And my mother from a farm above the famous Loch Ness. Home of Nessie, again in Scotland. Top marks for being very patient in an awkward situation. Just in the passing Ron, my father is a retired minister of The Free church of Scotland. Again it was very good to learn that no one was hurt or worse dead. A machine can be replaced. Not a life though. Thank you once again.
Nicely handled, and hence recovered. An example of knowledge counting as much and more than equipment - God Bless you, your family and team, Ron!
Hey Ron, I like your way of dealing with customers.
You got a great attitude.
You calmed him down an d gave him his time to get out of the shock moment and back into normal mode.
Love the moment where you say: "Let's start fresh, I'm Ron"
If I ever need a tow truck with my truck, I hope I'll be near your and that my boss will send you guys out.
You know how to turn up things (not only machines, also smiles)
God bless you and your team and family
As a first responder, The look of that damage in that cab, the farmer is lucky that he did not get crushed in there. I am glad you guys brainstorm ideas about safe ways of getting your vehicles out of recovery. I love how you keep calm during difficult customers. We do the same in EMS. We deal with far worse than what you went through. Some people get overly worked up for nothing. It was God's blessing that guy made it out without a scratch.
i deal with concrete contractor every day and it take a lot of patients as well,hats off to you ron keeping a cool head and not giving up and walking away.
Just like everyday I go in to work for taxpayers you have to deal with people read them how to talk to them. Working on the road is tuff and you add the tempers and what they think you should do is hard and then the job it self is hard. I feel you Ron the pain of holding back and just to walk off. You are a good people person and that makes a difference. Be safe on the road.
Nicely done, Sir.
Ron "The De-Escalator"
It was an awkward situation to start, but as always, your cool and calm manor along with your experience, got the job done. Nice work there Ron.
Thank you Ron for the video. I love your attitude. I wish more people was like that. God bless you and your family in everything you do.
WOW Ron patience is a virtue!!! I was getting frustrated for ya at first. Understandable he was frustrated and also didn't wanna give up control on the recovery. Glad everyone was safe 👍
Got your bug and tick spray? Wow. Working together as a team got the job done and everybody was happy. You had a lot of people helping this time. That poor farmer was so angry about what happened not at you Ron but probably at himself but you calmed him down. Loved this video as always. Good job Wiliam. Hope to see a lot more of you.
Glad it all worked out. That man was adamant he was going to get the Tater out in that field. Kudos to you for not letting him bully you into trying it. Good job directing them and getting it up-righted.
I deal with customers every day. Sometimes they are upset. You did an excellent job of not making him more upset and giving him a chance to calm down. I hope the water is coming down for you guys there. Looks like Monday we'll either be getting a tropical storm here in Ky or you folks will. Be safe.
I love when people try to tell you how to do your job and what to do with your equipment.
That, Ron, was a masterclass in customer service! Sure, the farmer was a bit 'cheesed off' with the situation, but you 'kept it together', let him 'say his piece', go and collect his thoughts and, ultimately, work with you to sort the problem. I take your point that the Tator served a purpose insofar it was a mobile toolbox/equipment carrier and personnel carrier. Many of the Fruits of the Spirit were at the fore with this job. I applaud you! God bless.
A truly great video! A whole team of people coming together for the greater good. I can't wait to see your barn-raising video, which is surely coming soon! Much love from the UK.
Growing up on a farm, my heart jumps in my throat and I get a little nauseous when I see a tractor upside down. I've personally known people killed that way. Glad no one got hurt. Farming is a dangerous occupation.
Ditto. Tractors, trucks or construction equipment wrecks always give me the queezies, for the same reason. Also, it's a bummer to see a beautiful piece of equipment destroyed.
By the nature of their design, these machines are top heavy, and on a small wheel/tire footprint. The 1,000 gallons of material sits very high, when compared to the width. They are not nearly as stable as a farm tractor (like the one being used to pull the rig over).
Hear hear roy
Customer, tries to run the job...
The master of gravity...." calm down sir,we got this " 👍
damnoldguy Yup, I was thinking, “clamp it dummy, your the one that rolled it!”
So the guy who rolled his sprayer in a ditch, wants you to drive your $750,000 truck into a field. So many people are willing for others to risk their lively hood, to get themselves out of a jam, at no risk to themselves while telling you how to do your job. In moments of stress a persons true character can be revealed. You handled that situation beautiful, professionally and compassionately.
Successful mission ! Towing is 98% Perspiration 12% customer service ! Cuz y'all give 110% on every mission ! God Bless !
Love your videos, Ron!
Great job. Around here that would be considered a Hazmat incident. You would have had the Fire Dept and a Hazmat crew to deal with.
It was nice to see how you worked with the Farmer even though he was under some stress. Great Job! For your next video, can we see you teach that to some police departments around the country? Or maybe the politicians of this country?
I hope Ron gets compensated for partaking in this recovery. To many peas spoil the soup. To many Chefs on the reservation. Get - er - Done , Got Done !!. Ron, Thank you fer taking us along Bud. I don't think you sprayed up before you went in. God Bless !! No one was injured is always a Plus !!.
Suggest you read the pined comment as he said he did charge accordingly and the customer was satisfied with the rate he was billed, despite no use other then the slings and clevises, the truck was still in service use ans so one still has to pay the price.
@@Joshua79C; You probably never did business where you billed someone and they didn't pay. I know first hand more then once. But thanks fer your input.
that is one lucky farmer someone was watching over the driver
Wow Ron, very tricky job! Handled it perfectly! Amazing work.
That was AWESOME and what team work. Cooler heads did prevail
Amazing video as always!
I recently subscribed you and have been watching your old videos. You are doing a great job. As always, God bless and protect you and your family and colleagues.
Awesome job with all working together. Thank you for sharing
I love how organized you are!
Love you, Ron and the crew. Keep it up and God Bless yall
Excellent teamwork. And Ron you are an excellent moderator and leader.
One man better count his blessings for good reasons. Great team work Ron,Bill an all others involved
People, especially under stress, can be a bit hard-headed at times. You handled that well. I've been in similar situations in the heavy-duty trucking industry, and found by keeping calm, as you did, you can often diffuse a situation from getting way uglier!!!
Nice professional job. World needs more people with your attitude.
Ron could talk a jumper off of a ledge.
Very calming voice and demeanor
I put your video up on my 70" TV screen. Nice❌👍, Eaglegards... P.S. My wife just totaled her Chrysler Sebring convertible last week. Wrecking charges were $380.00. I'm still looking for police charges. Hospital charges are unreal. She's alive. I'm near 80.
Well done Mr. Pratt, Tator was smiling enjoying the calm while something more suited for this heavy lifting, you all did a great job with the expertise of twenty to thirty years doing recovery all ends well.😎
That looked like a difficult situation and you sir handled it amazing
Great video... was something different to watch and this is a good way to show that working together and not get mad and in a hurry. The guy was definitely upset but who wouldnt be after rolling an expensive John Deere sprayer. Things happen and why we have insurance... great job to all involved!
You have a skill I wish I had. Great job keeping your cool and de-escalating the situation
Farms worst nightmare!!
$150k-$250k sprayer full of product and messed up!!
Things that prove just how good your insurance company is!
One little bit of advice though.
As a farmer and retired volunteer firefighter, I've seen a lot of things done to facilitate a job such as this... If you have to cut a fence, leave a foot or so past the post, wrap it around the post to keep it there. That foot past the post makes it much easier to repair when you are done.
Just the way I was raised and taught, do the least damage and leave it as easy as possible to repair. Doesn't matter what it is.
Odds are, someone will have to repair it..
Good job! Always challenging working with people you don't normally work with, but went pretty smoothly!
Love the part about the JD guy saying it was a total loss before it was on it's wheels... LOL, wasn't hard to tell that, it's just a parts machine now!
Ron I for one glad that you edit the videos, also I glad that you take the time to explain the situation to the customer... Great Job as always... God Bless to all.