Hello Kevin, I applied around a hundred jobs, but I did not receive any calls. I made a new resume as per your provided template, and thank you I received a call from a recruiter. My application was not proceeded to the interview stage as the clients requirements was different, however I am extremely grateful this resume really works. Thanks so much🙏🙏
Hi Kevin, I hope you see this. With the help of this resume, your home lab tutorials and interview videos, I was able to land an IT job at a university without any certifications. You are absolutely right when you say it’s worth the effort to start applying for jobs right now, even if you don’t have the A+ yet. I can’t thank you enough for your helpful videos and insight on IT!
This resume got me my interview for my second IT position making 33% more than I was in my previous job. Thanks so much! It got me a few different interviews as well.
Just got A+ Certified! here we go gonna make my new resume and start applying! thanks for all the help. I am going to be watching a lot of your channel in the next few weeks.
I recently got my CCNA with no prior experience in tech. I will update my resume tomorrow using the one you provided and will go through all the vides you linked and practice.
This resume is so much better than the other template. I started getting serious interviews after I had revamped my resume to exactly like this. Again another month passed and I couldn't deliver my resume video lol
Excellent point about actually doing the labs. This is an amazing resume, but it makes no sense to use it if you're not proficient in troubleshooting the technology listed on it. I've been doing labs for almost two months now and learning a lot just from your videos alone. Thank you!
Rewatching this video - super helpful. I already liked this video before - where's the double LIKE button? :-) You're awesome, Kev. Thank you for posting.
Hi Kev, just wanna say THANK YOU from Australia for your videos which really prepped me for an interview - a service desk role with a Fortune 500 company. I passed the 2nd interview and your videos were spot-on for the tech part! I am looking forward to my final round interview next week which is hands-on virtual troubleshooting on an OS environment via VPN. Any advice and tips on that? :)
@@KevtechITSupport Will Do! Thanks again for your advice. Oh, wait, here are the questions I got in my interview: DHCP, NAT, cloud printing (driver issue), browser (proxy issue), internet down (troubleshooting steps), and another one which I forgot due to anxiety. Hopefully, these would help the others on your channel as well. Cheers man XD
Hello Kev, I have a question, on the top where you put help desk technician, is that the position title we would be applying for or the job title that we currently have? I’m just a little confused. Thank you for your videos.
Hi Kev, much thanks for all those great videos and information. i downloaded virtual box and now i want to uninstall it and I cant. i have tried all the common method with no luck. If you know of any other way possible please let me know. Thanks again for bringing us all these priceless information. Rodolfo R.
@@KevtechITSupport cool and is there any way I can contact you to send you my resume for advice? It’s really just the ordering I’m not sure about since I’m less than a full year into the field
I have different resumes on my discord. This being one of them but the others work as well. This one was created by a job recruiter. It's difficult to edit this one.
Hi Kevin. Sorry but im a bit confused on this one portion of this resume. On the top section, it says "Core strengths include" and includes things like "Phone and Online Support", "Complaint handling", "Office 365 support" etc. Even the top summary mentions "with experience in customer service, technical support, PC maintenance, and system administration." Considering I never had experience with a help desk job in the past(aside from the help desk hands on labs you provided), should I just not include these and replace them with strengths that I really have now? I might be over thinking this but I feel like the interviewer might assume that I worked a help desk job in the past and ask me about that experience
My understanding is IF TWO PEOPLE WERE APPLYING FOR SAME JOB AND ONE HAD 15YRS EXPERIENCES WITHOUT COMPTIA CERTI ) AND THE OTHER 6MONTH WITH THE COMPTIA A+ CERTI THE CERTI IS GETTING HIRED
Appreciate your videos! Quick question, I'm looking at taking a course later on, Windows Server 2016. Is this version still considered up to date? I know there's a Server 2019, and probably another one being released soon. I don't want to take a course if the software taught is outdated, but if all the principles are the same I guess it doesn't matter. What do you think? Thanks.
Glad it helps. 2016 still being used in most places. 2019 has updates and bugs on it still. For the most part, everyone still on 2016 or trying to upgrade 2012r2 to 2016. Most companies haven't moved over to 2019 yet because they don't need too at the moment. 2022 beta version doesn't work properly from testing it.
Great, thanks for the reply. I guess the course is still relevant then. I'll be watching more of your videos, especially the home lab videos as I gradually learn more and want to try setting some of this stuff up and messing around with it. Thanks again.
I'm a bit confused on the first portion of the resume "Help Desk Technician". For work experience, I worked for a little over a year at a Help Desk at my University, so should I include most of the points from the first section under my work experience instead? I am not sure what I am supposed to put at the first portion since you had mentioned that it is where it's supposed to be very tailored to the HR.
I think I'm just confused because the first portion seems to be describing work experience already, and so I don't know what to actually put at the top.
@@KevtechITSupport Thank you for your quick response! In that case, what information should I put in that top portion if I take it out to list under my work experience? From your example, you had listed working at Chipotle, etc. under work experience, but why did you put Help Desk at the top if you had the experience?
@giannap3048 all the stuff on the top is tailored to apply for a helpdesk job since this resume is for someone who had no experience. If you already have experience. You can remove the top section.
@@KevtechITSupport Thank you so much Kev! I really appreciate your video and your help in clarifying this up. I'm looking forward to watching more of your content!
What if you can't back up many of those skills? For example active directory. I might've studied it but never used it in a practical manner.... Do I still leave it in there. I'm just worried that on the interview theyre gonna start asking me and quizzing me over stuff i supposedly know
@@KevtechITSupport Alright say I don't know anything about active directory right now but I study it, watch videos, learn about it but actually have no experience using it in a professional setting. Do you think I should leave it on my resume or take it out
@@tweeze123 you build a home lab and learn it which is why the links to learn it is on the description on this resume video. Most places are asking for ad experience. I suggest you learn it. Otherwise, don't add it if you don't know it.
Kevin i feel stuck at the moment im currently completeing some coursera courses for information technology to get 5 google certificates because i cant accesss traditional college due to funds and legal status im whatever is before a first generation immigrant. Im hoping for some advice on if i should begin job searching and try and find a job i see most of the it support jobs are all full time. I would like to try and get compTia certification after completing coursera. My question is should i wait until after i get hopefully certified to find a full time job or should i start looking time wise it might be difficult for me. Im open to working 32hrs while studying but im not sure if that would deter employers from hiring me :C thanks for the read if you see this.
I don't have a degree. You can apply to jobs while studying for a certification. You don't have to wait to apply for a job. You can always do labs and add that experience to the resume.
Hello Kevin, Great video! I have one question you said this resume can be useful for "NOC" roles. Could you tell me how this labbing experience can be helpful for NOC interviews? Thank you
If I have CompTIA A+ should I include it at the top? Also, should we do all the home labs hands on ourself or just watch your videos and learn it. Also, what homelab setup would you recommend using to accomplish these homelab task? Should I just get a used dell optiplex 8th gen on ebay or at microcenter for first build? I'm assuming we shouldn't just copy and paste , especially the professional summary at the top?
Whatever on this resume should work for listing certs. Hands on lab can be done your personal pc if it's fast. Otherwise purchase another machine or do it on the cloud. All your answers to your questions is in the description of the video.
@@KevtechITSupport I just have MacBook Air it’s old with only 4gb of ram. So I’m thinking getting windows 11 on a desktop. As far as the cloud do you mean like a virtual machine? I would definitely need more ram. Not sure on what specs to get.
Kevin, I watched one of your old videos on the resume that got you over 100k. I noticed you had several bullet points for each job. Based on the advice that I have received from people who have looked over my resume, they said to only put about 4-5 bullet points. Also, the most recent person that revised my resume, which was online, said the way my resume is worded came across as a doer as opposed to an achiever because too many of my sentences are tasked based an not result based. I'm a beginner and and correct me if I'm wrong, but the way your resume is worded also describes you as a "doer". (not the resume on this video, but the resume on the video I mentioned above). What can you or anyone who reads this comment advise on this matter regarding the advice I have been given?
I don't listen to people who fixes resumes that don't work in IT. If you want an honest opinion I would talk to a tech resume reviewer. Usually if the person has two jobs, I would put 3-4 bullet points on the 2nd job and add more bullet points on the 1st. For me is completely different because I been in IT for over 6 years and i haven't work regular IT Support jobs. My resume got me calls this whole year so there nothing wrong with my 2 page resume. Same goes with this resume for new techs. We have a bunch of people on discord that got jobs in IT using my resume for new techs. I look at results not what people think. Hopefully that makes sense. I wouldn't have my new job if it wasn't for my long essay resume. Managers look at it and immediately can tell that I'm a senior person.
Whoever told you that is crazy. I've never heard of such a thing in my life and I've had over 30 jobs over the years. There's no 4-5 bullet point restriction. Your resume is designed to get you an interview. Nothing more. You want to show that you're competent and organized. That's it. Personally, if you have spelling mistakes and you don't know punctuation, I'd throw your resume in the trash, no matter what your bullet points say, because those two things already mean you weren't taking it seriously (for example, hypothetically). Kevin gets hired. You can TELL he gets hired. That's all you need to know. What he does at the level he's at works 100%. I can tell just by how he conducts himself in his youtube videos. Worry more about your cover letter than your resume, by the way. Also, get your actual interview skillset up to par. You don't even NEED bullet points. You think someone can't figure out what you did on your job just by looking at it. They want to see how you think.
@@stephanrogers8947 Appreciate the feedback. I took Kevin’s advice and been working on the resume. The resume review was from Indeed so I just took what I found useful.
This came in at the right time, I have been trying to get a resume for the past 4days cuz I need to apply for a job at a power plant and one at an electricity distribution company which are both closing Thursday and Friday respectively. But I am stuck, I was even trying to use a template when this notification enter. Any help for a new electrical graduate trying to make a CV without much work experience that the INTERN/INDUSTRIAL TRAINING at a transmission company and learned electrical technician pls?
@@KevtechITSupport lets forget about the field. please what did you suggest for a new graduate with no work experience to add as CV then. I'm a fan of yours all the way from Nigeria.... You're doing a great job.
Good day Kev, I'm needing some advice please if you can spare. So I am looking to transition into tech & I recently crafted up a resume before seeing this video. One of my opening sections on my resume goes like this "Accounts payable professional with experience in the oil and gas field that is detail oriented, organized, and ambitious that is currently seeking a fulfilling role in a rebuttable company where my skills and experience will be utilized & transferred to the IT Help Desk Industry." Do you think I should word it like this or make it look like your description? Which do you think looks better or will have more success for my specific situation?
Greetings friend from Panama a query the CV works for those who do not have experience in IT, I am a computer science graduate but I have no experience.
I need to know if it's possible to get into it but not having a proper it graduation? What minimum courses are available that I should take to be considered
I'm a perfect example of this. I don't have a college degree. I build my own lab at home and learned stuff on my own. You don't need a degree for IT. I recommend you study stuff like a+ or network+ and make your own lab at home and fix the resume.
@@KevtechITSupport Okay, I got a phone interview using this template with my work experience, but was caught off guard when they asked me about the help desk portion. That section mentions online and phone support. How can we practice that using your labs? Would your videos on common help desk issues, interview questions, and how to answer as a help desk cover that?
@@KevtechITSupport Yes I did. You mention that the labs in the description of this video cover the system administrator experience on the resume. What they asked me about was the top portion under help desk technician. How should we handle that?
I have knowledge on A+ as well as 1 year help desk experience. But I want to know where can I learn the technology proficiencies and Test them out so that I can add them to my resume. Also whilst I am currently studying for Net + what kind of jobs would I be able to qualify for and what salary thank you
That all depends where you live and the job requirements in that area. Everywhere the pay and requirements is different. For learning stuff. You can build a home lab and look at the job description.
@@KevtechITSupport WOW i was not expecting an answer that quick or at all so thank you very much. I am in NYC btw. I have access to LinkedIn learning so would you recommend me follow labs from there or UA-cam.
@franklynfeliz6577 you have to do a bit a research. Labs for IT Support can be anything like sccm, office 365 admin, ticketing system, mfa, really depends on the company. Pay in NY can go anywhere from 45k to over 100k if you have experience.
How do I get this template I'm trying to get into the IT help desk it's so strange I'm actually a psychology major but looking to change my career this semester in my psych class where using python to create experience so where actually programming in that class
Let's say if I do all the stuff that's on the helpdesk playlist but on Azure since I don't have the proper machine to do this on a virtual machine like VirtualBox because I don't have enough RAM, in the System Administration experience would I just make a modification and add with Microsoft Azure?
Hi Kevin, I wanted to ask using this template. Do I need to include my entire 10 year work history or just the relevant it jobs I've had? One page resume or 3 pages with full employment history on this template? I got 7 months data center tech, 6 months desktop tech experiences combined for total IT. Trying to figure this stuff out lol
Ok, thank you! I edited the hyperlink with my own LinkedIn profile, and I have my full employment history shown on LinkedIn. If the hiring managers or HR or IT manager or whoever opens the LinkedIn, they can all see that. I've had a lot of rejections with a six month gap now vs. my last IT contract. With my old resume templates. I'm editing this template from this video right now on my MacBook to fill in my own details. If I have seven months of experience doing tier 1 and t2 data center technician work with three server rooms and thousands of severs, hundreds of racks, supported by myself and other server build technicians, do you think it's worth changing the help desk technician stuff to data center technician? The skills are still the same. Troubleshooting hardware and software on site remotely, building/racking/cabling/provisioning/deploying servers, testing hard fail and rma components/hardware, creating/closing/moving/editing/working/updating/researching tickets and many different ticket queues, some networking like pinging, bonding and unbonding network interfaces when customer requested downgrade or upgrade of their network speeds, IPMI, remote ssh and winadmin with RDP and PuTTY clients, walkthroughs of the PODs, tons of reports daily, DC projects, MS Word out look excel, lots of stuff in just seven months. Now, on top of that DC ops experience, for the new skills, I got your virtual box, DC server 2016 and desktop 1 and deskop2, with Patty and help desk and Scott and AD users/computers, print services, PDQ deployment and inventory, spiceworks cloud help desk with browser based everything, creating/deleting/moving users or computers or printers in AD, setting group policy permissions or changes, new CMD commands, changing passwords, unlocking AD accounts, searching entire directory, lots more things. Maybe I'm overthinking since it's been six months. I've been trying to get another support job of any kind until I progress into specialization and get specialized certifications. My previous background was years of retail, airports, automotive dealers, logistics work before IT. Like you said yours was restaurants. I don't listen to non IT people either on this this kind of stuff lol. I found out how badly and underpaid I was in my last contract compared to the FTE. The FTE started at tier 1 at $35 an hour for ibm, HCL paid my contract at 21. Big time rip off, man. I did some low level sys admin stuff already at my last data center. In the infrastructure management system, the automation had tons of hardware transactions running. The OS Installs always got stuck and manually needed to be pushed through and monitored with the license activation. I had to find the commands for the licenses and keys on JIRA each time. That was all I used jira and confluence for, just looking things up. I did that for Debian, centos, Windows server, and Linux machines What would you recommend? I feel the data center stuff would work against me for support type jobs like helpdesk or desktop support or service desk or it specialist. I learned a lot in a very short time being thrown into a burning dumpster fire that was out of control 😂
High kevtech i am in uk an applying for 1 and 2nd it support but recruiters call me and dont interview me and say we call again .i have 3 years experience of pakistan and have certifications give me direction pls 😁
@@KevtechITSupport I'm confused on the first part of the line help desk technician part do we leave that? Not the bullet point but the paragraph there with the title ?
Using this template helped me get my very first help desk interview, along with a job offer. Thank you so much!
Congratulations Kimmy.
Hello Kevin,
I applied around a hundred jobs, but I did not receive any calls. I made a new resume as per your provided template, and thank you I received a call from a recruiter. My application was not proceeded to the interview stage as the clients requirements was different, however I am extremely grateful this resume really works.
Thanks so much🙏🙏
Keep going! Nice.
I got my first helpdesk position at my university today, your videos helped me a lot. Thank you!
Congratulations 👏
Hi Kevin, I hope you see this. With the help of this resume, your home lab tutorials and interview videos, I was able to land an IT job at a university without any certifications. You are absolutely right when you say it’s worth the effort to start applying for jobs right now, even if you don’t have the A+ yet. I can’t thank you enough for your helpful videos and insight on IT!
nice work.
This resume got me my interview for my second IT position making 33% more than I was in my previous job. Thanks so much! It got me a few different interviews as well.
Nice
Just got A+ Certified! here we go gonna make my new resume and start applying! thanks for all the help. I am going to be watching a lot of your channel in the next few weeks.
Good luck. Nice
I recently got my CCNA with no prior experience in tech. I will update my resume tomorrow using the one you provided and will go through all the vides you linked and practice.
Good luck
Did you get a job?
update?
This resume is so much better than the other template. I started getting serious interviews after I had revamped my resume to exactly like this.
Again another month passed and I couldn't deliver my resume video lol
All good lol. Yeah, this one should be better hopefully.
New subbie! This is much more informative than other IT videos I've watched.
Thanks
I agree that tables and columns can improve readability for human readers. However, they may cause parsing errors in the ATS.
I love your enthusiastic title! I clicked right a way
thanks!
Your the best bro thanks for all you do for us to get into IT.
Thank you so much for this! Using your labs to prepare to apply for work :)
Nice. Good luck 👍
Excellent point about actually doing the labs. This is an amazing resume, but it makes no sense to use it if you're not proficient in troubleshooting the technology listed on it. I've been doing labs for almost two months now and learning a lot just from your videos alone. Thank you!
Nice. Yes, learn the technology and add it.
Im doing this now man thank you for your videos they are gold!
Thanks
Rewatching this video - super helpful. I already liked this video before - where's the double LIKE button? :-)
You're awesome, Kev. Thank you for posting.
Hi Kev, just wanna say THANK YOU from Australia for your videos which really prepped me for an interview - a service desk role with a Fortune 500 company. I passed the 2nd interview and your videos were spot-on for the tech part! I am looking forward to my final round interview next week which is hands-on virtual troubleshooting on an OS environment via VPN. Any advice and tips on that? :)
Good luck on the interview, you made it pass the 2nd interview. Nice work! Probably go over my cisco vpn video and active directory.
@@KevtechITSupport Will Do! Thanks again for your advice. Oh, wait, here are the questions I got in my interview: DHCP, NAT, cloud printing (driver issue), browser (proxy issue), internet down (troubleshooting steps), and another one which I forgot due to anxiety. Hopefully, these would help the others on your channel as well. Cheers man XD
@@westdu5961 cheers, thanks!
Subscribed right away! Awesome content! Will be going through your videos
Cool
I got a noc interview using this template. Thank you!
Nice work.
Thank you! it's just what I need!!!🏆
glad it helps!
I really wish I could talk to you because you are a smart dude when it comes to Micro Word
I'm on discord like everyone else. I have my own discord and I'm horrible at using word lol. Come by to discord.
@@KevtechITSupport I just seen this yeah Ill check it out thank you
Thank you sir! Great stuff as always!
My pleasure!
Thanks for the good info and enthusiasm for IT.
Hello Kev,
I have a question, on the top where you put help desk technician, is that the position title we would be applying for or the job title that we currently have? I’m just a little confused. Thank you for your videos.
Job title your applying for
@@KevtechITSupport Thank you Kev!
@@KevtechITSupport Is the description the description that HR put in the job posting?
@EclipseMints08 it can be HR or the hiring manager. It really depends on the role.
Thank you, this was awesome! Thumbs up!
Cool.
This is the way , oh yes this is the way 🎶🎵🎤
cool.
@@KevtechITSupport 😊😊😊
Thanks for the video. Ave Christus Rex !
Thanks
Hi Kev, much thanks for all those great videos and information. i downloaded virtual box and now i want to uninstall it and I cant. i have tried all the common method with no luck. If you know of any other way possible please let me know. Thanks again for bringing us all these priceless information. Rodolfo R.
helpdeskgeek.com/virtualization/how-to-completely-uninstall-virtualbox-in-windows/
Do you have any good cover letter templates for new IT people? I used this resume template and mine looks fantastic now. Very well done.
Never used a cover letter in any of my jobs. May need to check online for one. I don't have one.
@@KevtechITSupport cool and is there any way I can contact you to send you my resume for advice? It’s really just the ordering I’m not sure about since I’m less than a full year into the field
@@KingMatt1 I don't look at resumes. We have a resume section on my discord which is free.
Love the resume. It is however a pain in the rear in to make alterations to it in Microsoft word for some reason. Like insane.
I have different resumes on my discord. This being one of them but the others work as well. This one was created by a job recruiter. It's difficult to edit this one.
You are the absolute best
thanks!
Hi Kevin. Sorry but im a bit confused on this one portion of this resume. On the top section, it says "Core strengths include" and includes things like "Phone and Online Support", "Complaint handling", "Office 365 support" etc. Even the top summary mentions "with experience in customer service, technical support, PC maintenance, and system administration."
Considering I never had experience with a help desk job in the past(aside from the help desk hands on labs you provided), should I just not include these and replace them with strengths that I really have now? I might be over thinking this but I feel like the interviewer might assume that I worked a help desk job in the past and ask me about that experience
Yes. If you don't have it. Replace it or remove it. The video is to give someone a rough idea on what they need to have on their resume.
My understanding is IF TWO PEOPLE WERE APPLYING FOR SAME JOB AND ONE HAD 15YRS EXPERIENCES WITHOUT COMPTIA CERTI ) AND THE OTHER 6MONTH WITH THE COMPTIA A+ CERTI THE CERTI IS GETTING HIRED
Appreciate your videos! Quick question, I'm looking at taking a course later on, Windows Server 2016. Is this version still considered up to date? I know there's a Server 2019, and probably another one being released soon. I don't want to take a course if the software taught is outdated, but if all the principles are the same I guess it doesn't matter. What do you think? Thanks.
Glad it helps. 2016 still being used in most places. 2019 has updates and bugs on it still. For the most part, everyone still on 2016 or trying to upgrade 2012r2 to 2016. Most companies haven't moved over to 2019 yet because they don't need too at the moment. 2022 beta version doesn't work properly from testing it.
Great, thanks for the reply. I guess the course is still relevant then. I'll be watching more of your videos, especially the home lab videos as I gradually learn more and want to try setting some of this stuff up and messing around with it. Thanks again.
@@Acheron.426 Don't even worry about it. Companies stick to old software ALL the time for YEARS. You can find them still using XP for crying out loud.
Yep lol
I'm a bit confused on the first portion of the resume "Help Desk Technician". For work experience, I worked for a little over a year at a Help Desk at my University, so should I include most of the points from the first section under my work experience instead? I am not sure what I am supposed to put at the first portion since you had mentioned that it is where it's supposed to be very tailored to the HR.
I think I'm just confused because the first portion seems to be describing work experience already, and so I don't know what to actually put at the top.
@@giannap3048 you would put your current helpdesk job under experience
@@KevtechITSupport Thank you for your quick response! In that case, what information should I put in that top portion if I take it out to list under my work experience? From your example, you had listed working at Chipotle, etc. under work experience, but why did you put Help Desk at the top if you had the experience?
@giannap3048 all the stuff on the top is tailored to apply for a helpdesk job since this resume is for someone who had no experience. If you already have experience. You can remove the top section.
@@KevtechITSupport Thank you so much Kev! I really appreciate your video and your help in clarifying this up. I'm looking forward to watching more of your content!
Great information
thank you!
What if you can't back up many of those skills? For example active directory. I might've studied it but never used it in a practical manner.... Do I still leave it in there. I'm just worried that on the interview theyre gonna start asking me and quizzing me over stuff i supposedly know
You learn it
@@KevtechITSupport Alright say I don't know anything about active directory right now but I study it, watch videos, learn about it but actually have no experience using it in a professional setting. Do you think I should leave it on my resume or take it out
@@tweeze123 you build a home lab and learn it which is why the links to learn it is on the description on this resume video. Most places are asking for ad experience. I suggest you learn it. Otherwise, don't add it if you don't know it.
@@KevtechITSupport i see, create a practice environment with virtual machines to learn things. Sounds good thanks
Kevin i feel stuck at the moment im currently completeing some coursera courses for information technology to get 5 google certificates because i cant accesss traditional college due to funds and legal status im whatever is before a first generation immigrant. Im hoping for some advice on if i should begin job searching and try and find a job i see most of the it support jobs are all full time. I would like to try and get compTia certification after completing coursera. My question is should i wait until after i get hopefully certified to find a full time job or should i start looking time wise it might be difficult for me. Im open to working 32hrs while studying but im not sure if that would deter employers from hiring me :C thanks for the read if you see this.
I don't have a degree. You can apply to jobs while studying for a certification. You don't have to wait to apply for a job. You can always do labs and add that experience to the resume.
THANK YOU BIG KEV
Glad it helps.
Thank you so much!!!
Hello Kevin, Great video! I have one question you said this resume can be useful for "NOC" roles. Could you tell me how this labbing experience can be helpful for NOC interviews? Thank you
Noc is networking. The guy that used my resume build a home lab using Cisco packet tracer. Noc is totally different from helpdesk.
@@KevtechITSupport I would love to see how he worded everything on his resume dealing with the home lab he built using packer tracer
That guy is on my discord
Is your Help Desk Lab playlist the playlist for the lab listed on this resume? I would like to try that lab. Thanks
Yes. That's the playlist which I go over in this video.
If I have CompTIA A+ should I include it at the top? Also, should we do all the home labs hands on ourself or just watch your videos and learn it. Also, what homelab setup would you recommend using to accomplish these homelab task? Should I just get a used dell optiplex 8th gen on ebay or at microcenter for first build? I'm assuming we shouldn't just copy and paste , especially the professional summary at the top?
Whatever on this resume should work for listing certs. Hands on lab can be done your personal pc if it's fast. Otherwise purchase another machine or do it on the cloud. All your answers to your questions is in the description of the video.
@@KevtechITSupport I just have MacBook Air it’s old with only 4gb of ram. So I’m thinking getting windows 11 on a desktop. As far as the cloud do you mean like a virtual machine? I would definitely need more ram. Not sure on what specs to get.
@kevgjo1 virtual machine can be anything like vmware, virtual box, Amazon, gcp or azure.
This is great!
cool.
Kevin, I watched one of your old videos on the resume that got you over 100k. I noticed you had several bullet points for each job. Based on the advice that I have received from people who have looked over my resume, they said to only put about 4-5 bullet points. Also, the most recent person that revised my resume, which was online, said the way my resume is worded came across as a doer as opposed to an achiever because too many of my sentences are tasked based an not result based. I'm a beginner and and correct me if I'm wrong, but the way your resume is worded also describes you as a "doer". (not the resume on this video, but the resume on the video I mentioned above). What can you or anyone who reads this comment advise on this matter regarding the advice I have been given?
I don't listen to people who fixes resumes that don't work in IT. If you want an honest opinion I would talk to a tech resume reviewer. Usually if the person has two jobs, I would put 3-4 bullet points on the 2nd job and add more bullet points on the 1st. For me is completely different because I been in IT for over 6 years and i haven't work regular IT Support jobs. My resume got me calls this whole year so there nothing wrong with my 2 page resume. Same goes with this resume for new techs. We have a bunch of people on discord that got jobs in IT using my resume for new techs. I look at results not what people think. Hopefully that makes sense. I wouldn't have my new job if it wasn't for my long essay resume. Managers look at it and immediately can tell that I'm a senior person.
Whoever told you that is crazy. I've never heard of such a thing in my life and I've had over 30 jobs over the years. There's no 4-5 bullet point restriction. Your resume is designed to get you an interview. Nothing more. You want to show that you're competent and organized. That's it. Personally, if you have spelling mistakes and you don't know punctuation, I'd throw your resume in the trash, no matter what your bullet points say, because those two things already mean you weren't taking it seriously (for example, hypothetically). Kevin gets hired. You can TELL he gets hired. That's all you need to know. What he does at the level he's at works 100%. I can tell just by how he conducts himself in his youtube videos. Worry more about your cover letter than your resume, by the way. Also, get your actual interview skillset up to par. You don't even NEED bullet points. You think someone can't figure out what you did on your job just by looking at it. They want to see how you think.
@@stephanrogers8947 Appreciate the feedback. I took Kevin’s advice and been working on the resume. The resume review was from Indeed so I just took what I found useful.
This came in at the right time, I have been trying to get a resume for the past 4days cuz I need to apply for a job at a power plant and one at an electricity distribution company which are both closing Thursday and Friday respectively. But I am stuck, I was even trying to use a template when this notification enter. Any help for a new electrical graduate trying to make a CV without much work experience that the INTERN/INDUSTRIAL TRAINING at a transmission company and learned electrical technician pls?
I don't work with electrical equipment. I wouldn't know what to have on a resume. This one for IT.
@@KevtechITSupport lets forget about the field. please what did you suggest for a new graduate with no work experience to add as CV then. I'm a fan of yours all the way from Nigeria.... You're doing a great job.
I just answered that question on this video.
@@KevtechITSupport thank you
Good day Kev, I'm needing some advice please if you can spare. So I am looking to transition into tech & I recently crafted up a resume before seeing this video.
One of my opening sections on my resume goes like this "Accounts payable professional with experience in the oil and gas field that is detail oriented, organized, and ambitious that is currently seeking a fulfilling role in a rebuttable company where my skills and experience will be utilized & transferred to the IT Help Desk Industry."
Do you think I should word it like this or make it look like your description? Which do you think looks better or will have more success for my specific situation?
If its tech related than it works in the resume. If it's not tech related. Keep it off the resume.
@@KevtechITSupport thank you! This helps a lot!
Greetings friend from Panama a query the CV works for those who do not have experience in IT, I am a computer science graduate but I have no experience.
It's for new techs, need to watch my videos to use it.
Hey Kev💝
great video!!
Thanks
Could you make a fresher resume for Technical Support Engineer?
So that I can get interview calls.
give this resume a try.
@@KevtechITSupport thank you 💝 I do
I need to know if it's possible to get into it but not having a proper it graduation? What minimum courses are available that I should take to be considered
I'm a perfect example of this. I don't have a college degree. I build my own lab at home and learned stuff on my own. You don't need a degree for IT. I recommend you study stuff like a+ or network+ and make your own lab at home and fix the resume.
Great vid!
Thanks
KEV THE MAN!!!
thanks!
What if you have zero helpdesk experience? Can he/she learn some of the tools and add to the areas of expertise?
Yes you can, if you learn it or know it.
@@KevtechITSupport thanks. Helpful as always.
Would you recommend we remove the help desk portion if we don't have any experience? I've done the labs but don't have any IT experience.
Up to you, some people add it after doing all the labs and getting comfortable with active directory.
@@KevtechITSupport Okay, I got a phone interview using this template with my work experience, but was caught off guard when they asked me about the help desk portion. That section mentions online and phone support. How can we practice that using your labs? Would your videos on common help desk issues, interview questions, and how to answer as a help desk cover that?
@@KevtechITSupportalso. thanks for everything you do and always motivating people to stay positive.
Did you watch this video? I answered those questions on this video. You must watch all my videos and do the labs to put helpdesk stuff on the resume.
@@KevtechITSupport Yes I did. You mention that the labs in the description of this video cover the system administrator experience on the resume. What they asked me about was the top portion under help desk technician. How should we handle that?
I have knowledge on A+ as well as 1 year help desk experience. But I want to know where can I learn the technology proficiencies and Test them out so that I can add them to my resume. Also whilst I am currently studying for Net + what kind of jobs would I be able to qualify for and what salary thank you
That all depends where you live and the job requirements in that area. Everywhere the pay and requirements is different. For learning stuff. You can build a home lab and look at the job description.
@@KevtechITSupport WOW i was not expecting an answer that quick or at all so thank you very much. I am in NYC btw. I have access to LinkedIn learning so would you recommend me follow labs from there or UA-cam.
@franklynfeliz6577 you have to do a bit a research. Labs for IT Support can be anything like sccm, office 365 admin, ticketing system, mfa, really depends on the company. Pay in NY can go anywhere from 45k to over 100k if you have experience.
How do I get this template I'm trying to get into the IT help desk it's so strange I'm actually a psychology major but looking to change my career this semester in my psych class where using python to create experience so where actually programming in that class
The resume in the link of the video
@@KevtechITSupport thanks man I'll check out those videos to make this resume more valid to persue a career in IT
Let's say if I do all the stuff that's on the helpdesk playlist but on Azure since I don't have the proper machine to do this on a virtual machine like VirtualBox because I don't have enough RAM, in the System Administration experience would I just make a modification and add with Microsoft Azure?
Your still touching active directory on azure so it counts as tech experience for home labs.
@@KevtechITSupport So would any changes have to made on that resume?
@@mabberthegreat1501 not really. you can just follow my helpdesk playlist and do that on azure.
@@KevtechITSupport Would following your azure playlist help?
@@mabberthegreat1501 yes.
Hi Kevin, I wanted to ask using this template. Do I need to include my entire 10 year work history or just the relevant it jobs I've had? One page resume or 3 pages with full employment history on this template? I got 7 months data center tech, 6 months desktop tech experiences combined for total IT. Trying to figure this stuff out lol
Keep it tech related. If you have previous tech experience. 2 pages is fine.
Ok, thank you! I edited the hyperlink with my own LinkedIn profile, and I have my full employment history shown on LinkedIn. If the hiring managers or HR or IT manager or whoever opens the LinkedIn, they can all see that. I've had a lot of rejections with a six month gap now vs. my last IT contract. With my old resume templates. I'm editing this template from this video right now on my MacBook to fill in my own details.
If I have seven months of experience doing tier 1 and t2 data center technician work with three server rooms and thousands of severs, hundreds of racks, supported by myself and other server build technicians, do you think it's worth changing the help desk technician stuff to data center technician?
The skills are still the same. Troubleshooting hardware and software on site remotely, building/racking/cabling/provisioning/deploying servers, testing hard fail and rma components/hardware, creating/closing/moving/editing/working/updating/researching tickets and many different ticket queues, some networking like pinging, bonding and unbonding network interfaces when customer requested downgrade or upgrade of their network speeds, IPMI, remote ssh and winadmin with RDP and PuTTY clients, walkthroughs of the PODs, tons of reports daily, DC projects, MS Word out look excel, lots of stuff in just seven months.
Now, on top of that DC ops experience, for the new skills, I got your virtual box, DC server 2016 and desktop 1 and deskop2, with Patty and help desk and Scott and AD users/computers, print services, PDQ deployment and inventory, spiceworks cloud help desk with browser based everything, creating/deleting/moving users or computers or printers in AD, setting group policy permissions or changes, new CMD commands, changing passwords, unlocking AD accounts, searching entire directory, lots more things.
Maybe I'm overthinking since it's been six months. I've been trying to get another support job of any kind until I progress into specialization and get specialized certifications. My previous background was years of retail, airports, automotive dealers, logistics work before IT. Like you said yours was restaurants.
I don't listen to non IT people either on this this kind of stuff lol. I found out how badly and underpaid I was in my last contract compared to the FTE. The FTE started at tier 1 at $35 an hour for ibm, HCL paid my contract at 21. Big time rip off, man.
I did some low level sys admin stuff already at my last data center. In the infrastructure management system, the automation had tons of hardware transactions running. The OS Installs always got stuck and manually needed to be pushed through and monitored with the license activation. I had to find the commands for the licenses and keys on JIRA each time. That was all I used jira and confluence for, just looking things up. I did that for Debian, centos, Windows server, and Linux machines
What would you recommend? I feel the data center stuff would work against me for support type jobs like helpdesk or desktop support or service desk or it specialist. I learned a lot in a very short time being thrown into a burning dumpster fire that was out of control 😂
Just leave it as helpdesk
What if under the Work Experience column I legit have no work experience? What would I do?
That's what the resume is for. You can add other stuff on the resume like home labs.
if I was a sys admin should I put that in the work experience or just the sys admin experience
You should look at my system engineer resume ua-cam.com/video/6nYd79YPrGs/v-deo.html
If I have a B.S in computer science, should I still have education all the way at the bottom?
I would keep it on top
Great video Kevin.
Thank you
Thanks
Thank you Kev
Really appreciate your work, keep em coming @Kevtech
thanks!
Should I put A+ certification in progress on my resume?
really depends on the hiring manager, you need to try it and see what happens.
High kevtech i am in uk an applying for 1 and 2nd it support but recruiters call me and dont interview me and say we call again .i have 3 years experience of pakistan and have certifications give me direction pls 😁
It's the resume and how to talk to people.
I am facing difficulty landing a job trying very hard. I don't have any experience. Any suggestions will be Appreciated!!
I answered it in the video, build a home lab.
What if you dont have office 365 ? Can I take that off ?
Yep. Never lie on the resume.
@@KevtechITSupport I'm confused on the first part of the line help desk technician part do we leave that? Not the bullet point but the paragraph there with the title ?
@@alancarrillo156 resume for helpdesk so yes. Unless your applying for something else. The resume design for helpdesk roles.
@@KevtechITSupport ok thanks Kevin
How about the fresh grad how can i put on the work exp thanks
This resume for anyone, including graduates
@@KevtechITSupport iam it grad 2019 still idont have work exp can you pls help me thanks alot
@@aundreimagaling351 did you watch the video? The video has links to other stuff like how to make a tech lab at home and build work experience
@@KevtechITSupport can i consider this like a work exp even if i do for myself as personal trianing?
@@aundreimagaling351 yep.
I wish this help
can you get IT jobs on Indeed or is LinkedIn better?
Honestly, I have used both.