As a bus operator, I *resent* the fact that management refers to passengers as “customers,” because the term “customer” implies that the passenger dictates power over the ride, which cannot be so because their priorities are much different than ours. As a bus operator, your #1 priority is *SAFETY.* So when a passenger (mistakenly thinking they are a customer) decides they want to tell the bus operator how the program is going to happen, it opens the door wide to safety issues. What’s more is that the city transit system is a *public service,* which means it’s paid for by money stolen out of peoples’ hard-earned paychecks every month whether they use the system or not. To call a passenger a “customer” implies that their little $2.50 bus fare actually pays for the service, which it does not. As a bus operator, I consider myself an expert in PASSENGER Service, not customer service. The difference being, if I’m issued a special request by a passenger and I know fulfilling the request will cause a safety conflict, then I have to tell that passenger “NO.” “CUSTOMERS,” as it were, do not like hearing the word “NO,” and complain because either you wouldn’t comply with the request, or your “NO” wasn’t nice enough, and hurt their their poor little bum-bums. Whereas PASSENGERS know how to suck it up and deal with it, because they know that no matter what, it’s a public service that gets paid for whether they approve or not.
Its funny because Nice bus in long island has the same thing. Sure its a different company, but when it was still MTA Long Island Bus, they had the system installed. Why did they stop there, because I think back then the city should of had it first. As for the first new tech, I really think its a great idea. Now can we please get on board automated announcements like every of major city has on their bus lines.
hey guys did you know that this guy named miller wants to privatized mta Queens bus service because there is not that much bus services in Queens, which I think its not true because Queens has more bus routes than the Bronx, Staten Island, Brooklyn, Manhattan, Nassau County, and Suffolk County.
The pedestrian sensor is a great idea but the blaring loud beeping noise inside the cabin is enough to make any OPERATOR over time decide that this job isnt for them......Imagine hearing a loud bleep out of nowhere rattle the OPERATOR while driving in a calm observant way? Sometimes our so called technology can dumb down true normal observations of bus operations. Keep the a low volume on these technologies ask operators what they think about the technology, take notes and improve the system based upon the eyes and ears of the system........US
It announces when the bus turns in English. What about the millions of residents or tourists who don't understand English? Buses in Chicago by New Flyer? have flashing lights and an audible high-pitched beeping sound on the side that the bus is turning...Try that.
+Marcella C "American" is not a language. Educate yourself. And it's not just about people who don't speak English. The blind, deaf, elderly, or children would benefit from having visual and audio aids that don't rely on understanding words.
This is something I always wanted to do since I was younger
ive always wanted to me a bus driver
MTA always fascinates me with the things they are doing
As a bus operator, I *resent* the fact that management refers to passengers as “customers,” because the term “customer” implies that the passenger dictates power over the ride, which cannot be so because their priorities are much different than ours. As a bus operator, your #1 priority is *SAFETY.* So when a passenger (mistakenly thinking they are a customer) decides they want to tell the bus operator how the program is going to happen, it opens the door wide to safety issues. What’s more is that the city transit system is a *public service,* which means it’s paid for by money stolen out of peoples’ hard-earned paychecks every month whether they use the system or not. To call a passenger a “customer” implies that their little $2.50 bus fare actually pays for the service, which it does not. As a bus operator, I consider myself an expert in PASSENGER Service, not customer service. The difference being, if I’m issued a special request by a passenger and I know fulfilling the request will cause a safety conflict, then I have to tell that passenger “NO.” “CUSTOMERS,” as it were, do not like hearing the word “NO,” and complain because either you wouldn’t comply with the request, or your “NO” wasn’t nice enough, and hurt their their poor little bum-bums. Whereas PASSENGERS know how to suck it up and deal with it, because they know that no matter what, it’s a public service that gets paid for whether they approve or not.
I understand just make sure you say I'm sorry before saying No .
Showed the video at work. All nurses felt it was distracting to have such a handsome man give the PSA!
Frank Lovecchio yea the Indian guy is pretty cute
I like the safety upgrades that are being planned on the MTA Buses. It's being geared to commuter and civilian safety.
We never had this kind of training when I was a bus driver used to have the old fishbowl buses and RTS
Its about damn time!.
Right! They add all these fancy things to regular vehicles and semi trucks, but not buses.
MTA thanks for installation the bus is turning it was a very smart idea
Cool. But can I know what you guys do when Hollywood uses the MTA Buses for movies?
Technology is no substitute for training!
Out this on CTA buses in Chicago
Save many lives.
Its funny because Nice bus in long island has the same thing. Sure its a different company, but when it was still MTA Long Island Bus, they had the system installed. Why did they stop there, because I think back then the city should of had it first. As for the first new tech, I really think its a great idea. Now can we please get on board automated announcements like every of major city has on their bus lines.
+Etho Smith The automated announcements are in the works already. Just a matter of programming the buses.
are you sure
Etho Smith nice bus in english and spanish
Etho Smith because most of the buses there are from MTA like Orion v CNG and next gens
That software is awesome.
Any tips on what will be on the written exam ?
hey guys did you know that this guy named miller wants to privatized mta Queens bus service because there is not that much bus services in Queens, which I think its not true because Queens has more bus routes than the Bronx, Staten Island, Brooklyn, Manhattan, Nassau County, and Suffolk County.
The pedestrian sensor is a great idea but the blaring loud beeping noise inside the cabin is enough to make any OPERATOR over time decide that this job isnt for them......Imagine hearing a loud bleep out of nowhere rattle the OPERATOR while driving in a calm observant way? Sometimes our so called technology can dumb down true normal observations of bus operations. Keep the a low volume on these technologies ask operators what they think about the technology, take notes and improve the system based upon the eyes and ears of the system........US
You do realize it's loud for a reason
@@tristanexists1806 He can’t realize anything.
Too bad people who cross streets with their earbuds on, and looking down at their phones will still be at risk.
They have individual robotic pusher for those
It announces when the bus turns in English. What about the millions of residents or tourists who don't understand English? Buses in Chicago by New Flyer? have flashing lights and an audible high-pitched beeping sound on the side that the bus is turning...Try that.
does anybody care
does anybody care
when people go to American they should learn how to speak American
I meant to say America
+Marcella C "American" is not a language. Educate yourself. And it's not just about people who don't speak English. The blind, deaf, elderly, or children would benefit from having visual and audio aids that don't rely on understanding words.
thugs with ak47s ride these buses to get to the subways
Michael keating That joke (about thugs) is getting too old. I’m serious.
Great, more noise pollution. Just what NYC needs.
that person is right
+Mashdash death person Don't generate pollution
Ex-muslim Atheist Yes it does.
*Noise pollution doesn't exist!*
Cell Phone Zombies cause municipalities to $ more on infrastructre because the Zombies are TOO FOCUSED on their Toys.