Really scary mark, appalling quality control,if they can do this to you, a regular customer, what chance have the rest of us got .this needs to go to the highest level at Thomann,excellent pictures of the damage
Sad that you had this experience, it makes me even more wary of buying from Germany I'm retired and on a pensioners income, and it scares me to death of getting a bad one, then having to pay more than I paid for the guitar, to ship it back! I'm in Colorado, in the States, 3 to 500 miles from any guitar shop.
I'm sorry for your bad experience. I play guitar since 1966 (been a professional for many years) and own a few dozen guiatars, expensive, cheap and self-assembled. I recently bought a couple of used Harley Bentons, and both of them were awsome. I took a chance with a "B" stock Tele from Thomann, and it was amazing out of the box (I'm still wondering why somebody had rejected it!). I'm waiting for another "B" next week,and I'm hoping for the best (otherwise it will be returned).
A 'B' stock guitar can be just that it has some light plectrum scratches or a less than perfect paint job...It can even be that someone has just returned it because they don't like the colour, but as soon as the box is opened it becomes a used item. This monstrosity on the other hand was just a farce. Hope your guitar is a good one, thanks for watching
It’s funny just getting the Okay from the wife to order one lol. So put on UA-cam you came up with the guitar. Thank goodness I didn’t buy yet. Instead going to buy a hollow body Epiphone. Don’t need the hassle. Thanks for posting.
Even as a B stock that's atrocious. I've read quite a few complaints from customers about high frets, loose frets, bad pots etc but that guitar really takes the cake all around. The fact that this passed through QC TWICE in such a state says a hell of a lot about Thomann and their lack of QC.
I agree 100% my friend. The worst about it is that Thomann refused to replace it...instead offering me £25 refund on it. I have refused to purchase anything else from them, so they're losing my £15 to £20K per annum I spend on musical equipment. Although I'm certain that won't matter to them either. Thanks for watching
Even after you submitted proof of the sorry shape it arrived in they refused to satisfy a customer by doing the right thing! Right then. There goes any interest I had in Harley Benton...or anything else from Thomann for that matter. Thanks for letting us know. I'm sure many will watch this, read the comments and come to the same conclusion even if they won't say so.
That sucks man! People look and see all them guitars and think oh well you have plenty. That is BS man. Any guitar you get should be as advertised! That has to be heart wrenching! Hope they take care of it! Good luck buddy, Don't let it get you down.
I can't believe there are as many people disliking this video as liking it. It's just an honest report of a quality failure. Thomann should never have sent this out. It's like people want so much for Harley Bentons to be perfect that they won't accept when they aren't. I have a couple of HBs, both are amazing for the price but neither is perfect. If I'd received one in this condition, even B-stock (which is basically "opened box") I would have been sending it back. That's a real hassle for something that should never have been sent on the first place. Grow up, people, and stop shooting the messenger
I purchased a CST 24 T from Thomann a few weeks back, great guitar sounds and plays better than some high brand names I have played. That one you received is only fit for firewood, I have never seen a neck in such bad condition, whoever put the lacquer on must have had a bevy in them. I feel pretty confident Thomann will give you a refund. Hopefully, the person or persons that did the quality control will be given the job as a floor sweeper, until they learn that quality control means that goods should be in top class condition, even B stock should only have very minor cosmetic faults.
I had a bit of a sore throat in this one and was very hoarse so it may be that...although I have quite a broad Glasgow accent and will use local colloquialisms
Crazy. I know they are cheap guitars, but it doesn't really excuse this. I bought a Vintage V6 about a year or two ago, and it had various issues with it. Uneven frets, the bridge wasn't actually in the right position. Plays great now as I got it looked at, but it was a bit of a headache whenever I got it.
Skipper The Eye Child I've had 2 Vintage guitars and both of them were shocking, 1 of which couldn't be fixed regardless of what I did to it. Neck was warped
Sorry to hear about you grief with harley Benton and the duff guitar.ir should not have sent to you in that condition.however it has helped me Make a decision.I was going to purchase a guitar and case from HB but I am not going to do so now I have found a couple I like with Glarry guitars And cheaper.so HB have lost my business.you have my deepest sympathies with your plight and I hope you resolve your issues with HB.if you Like you can mention it has lost them a sale from me due to their shabby treatment of you.it won’t do them a lot of good having people reading about your problem with them but it has helped me from making a similar mistake.I will tell friends of mine about it and they can make their own decisions as to whether to buy anything from HB.I have a brand new HB dc 120e jumbo from them which I now want to dispose of.it’S mint but I don’t want any HB products in my house after this.it’s the old story,you get what you pay for.Any way all the best and I would hazard a guess other People will have seen your non review and are thing twice about buying from HB. alecbellamy
Some might say, 'what do you expect for such a low cost?'. Personally I would expect the same level of excellent quality as Yamaha manage with the Pacifica models at similar prices. There really isn't an excuse for this appalling level of 'quality control'. On one level I can understand that Thomann want to sell guitars as cheaply as possible, but if they don't want to be flooded with returns (and having read many reviews on their guitars I suspect they already have a warehouse full of firewood), they will need to get their act together-even if it means we pay a few quid more for a decently finished instrument. At the moment confidence is not high...
All I expect is what was advertised Andrew, nothing more, and nothing less. It's because we have people who are prepared to accept less than advertised that we keep getting dished this kind of garbage out mate. From some of the comments below you'd think I was asking for too much to want a guitar which can play a tune without giving me splinters :/
Shocking, hope you get your money back without hassle....I tuck a gamble and I got a HB strat (B Stock) recently that had a small dimple on the fretboard and the PB-50 Bass that had a small filler issue at the bottom of the fretboard. Love them both though for the money they sound and feel pretty decent.
I have an HB-35 which was B stock and it's great also Michael...That's why I was so annoyed by this one. I'm now quite concerned because I haven't seen a good guitar coming out of the Vietnam factory yet. I hope this is just a blip and not the shape of things to come
In chasing a price point and shifting manufacturing to reduce costs they have sacrificed the one thing that is a no-no , quality. It is always noticeable by it's absence and guitars are particularly susceptible. If they are not careful customer loyalty and reputation will both evaporate rapidly. I understand Revelation are doing a great range of guitars these days :) .
John North Yes John unfortunately it's beginning to look that way. I have a Revelation guitar here and it's brilliant. I also have an Agile LP and it's the best les Paul I have and I own 3 Gibson's.
It's very hard to understand Mark. They have done all the hard work of establishing the brand and now they have pitched themselves into damage limitation mode. They have days/maybe weeks to get it right before irreparable reputational damage is done. They should have paid more attention to the manufacturing handover. Shame. Still the original series may become collectors pieces : ) .
John North you sometimes find this with companies who get a kind of cult following, then try for mass appeal and don't have the infrastructure to cope with the demands, which then leads to poor quality control...and before you know it the company is on its knees and can't recover. I sincerely hope this isn't what's happening here
Hmmm... Yes, it's a bit of a shocker. Hope you get a suitable replacement. Looking at the photos the TOL inlays are pretty poor too. Lots of black filler round the inlay and it appears to be built in small pieces with the joins showing between frets. Surely they could at least cut the vine stem to be a full fret length. Maybe the leaves are a bit more tricky but even so. I'm surprised they don't cut the vine shape out of the top of the fretboard, fill with molten 'pearloid' plastic and then sand the whole lot to the correct radius after the plastic hardens...
I agree mate, the TOL is awful, and looks like it was done by a kid at play school. They've offered me a new one so I just need to get this sent back to them now. On the positive side, I took delivery of a CST 24T in Paradise Flame, and TE-52, and an SC550 this week, and they're all stunning so look out for the reviews over the next week or so. Thanks for watching
Use a 800 sand paper to aboid the spot on the finish and after that apply car polish and that´s it. Change the nut if you have any problem with de strings, also tune up the freets. The guitar sounds good for the price so... if you are no happy send to the seller and change it for another one.
B stock by definition means that there are issues with the guitar. Buyer beware. IMO you rolled the dice when you tried to save money by buying b stock.
Nope sorry but you're wrong on every single count there Scott, and here's why. B stock by definition means "slight traces of use". That is from Thomann's own description via both their website, and via their own customer care staff. So the only issues with this guitar should have been something of the magnitude of plectrum scratches etc... and maybe a wee chip here or there. That is a B stock guitar. Secondly I did not try to save money, as the monetary difference is only about £10 between A and B stock so it's negligible really. The only reason I chose to take the B stock guitar is I had already waited for 3 weeks on a new one coming, and due to hold ups with Thomann quality control they couldn't even give me a rough estimate as to when I would receive it, and it was on the recommendation of the customer care rep I spoke to that I accepted a B stock guitar as they had 1 ready to go. So this should not have been any roll of a dice, in fact I should have had more guarantees of receiving a good quality guitar as it had gone through quality control twice. So you're 100% completely wrong Scott. I have purchased B stock guitars on may occasions, and always got a better product than if I had bought A stock, and for the reasons I mentioned above. The reason I haven't this time is purely because the quality control employee did not do their job and has just stuck this out the door and hoped for the best...it's what we call in the trade a 'Friday' guitar. Thanks for watching
B-Stock are products that were sent back by the buyer [hence "used"] because a) the buyer didn't enjoy it b)the buyer didn't enjoy it because the product has problems [mostly cosmetics].c)the product is damaged.
When I was young, Martin used to sell their blemished guitars to dealers as “b-stock”. There was a mistake made in the build process that made it unsellable as a new guitar. B-stock should always be read as defective in some way, shape or form.
indeed. Even if only in cosmetics. I know some people who sent their HB back because the collor didn't look right [not that it interferes with the playability]. Those HBs end up as B-Stock eitherway
I had to send two cst24 Bentons back. 1st had spots under poly coat on back 2nd had gap under bridge pickup. I'm sticking with Ibanez from now on. Also the fretwork was horrendous and the buzzing was caused by lifted frets. Not sure if they matched the profile of the neck and the Jatoba fretboard didn't hold them in correctly. When you buy a guitar you want it right. I don't mind setting truss, nut, bridge and intonation but when you have to dress and level the frets on s new guitar something's wrong.
Hey Mark, has your issue been solved by now? I just received a B-stock Dean Jacky Vincent from Thomann, poorly wrapped in bubble-wrap inside the box and with the vibrato arm missing... ...while the QC seal says "QC passed, content complete", that's very poor performance by them again.
I'm just waiting on a full refund for mine. I was going to take another guitar, but I then received 3 new HB's and they all had issues. My SC550 had high frets, my CST 24T in Paradise Flame needs a new nut, and my TE-52 needs a bit of nut work done as well but at least that nut is savable. There's just far too many quality control issues right now coming out of Vietnam. I haven't had a guitar from there which hasn't needed work done. So much so that I'm beginning to feel like a guitar repair tech. So I basically told them I wouldn't be buying any more from them until they get things sorted. I'll still buy from Thomann but I won't be buying any HB guitars. I have 10 here and had another dozen or so earmarked over the next couple of months so it's not insignificant business they're losing. I agree with you that it's very poor performance, it's like they don't care very much, especially when things are being left out which are easy to see are missing :/ Not good
It was purchased as B stock. The definition of B stock by Harley Benton is "May show signs of slight scratches". This was not a B stock guitar, it should have been sold as a Deko (decoration only) as it was unplayable due to the chunks that had been taken out of the fretboard. As soon as something has been taken out of the box it is classed as B stock...so in effect, someone could receive their guitar then just not like the colour etc... and return it. This would be a B stock guitar. B stock does not mean damaged, that is C stock (Or deko as previously explained) This particular guitar should not have been let out the door, and this was confirmed by HB
Hi mark thanks for an honest review. I recently purchased a te 90 flt sunburst . Its shit the string hrough holes are misslined and the bridge is offset. Supposed to have a black back with a belly cut. But its sunburst and no belly cut
karl forman I hope you're returning it Karl? That's what I mean about not being fit for purpose, that's just not on. Doesn't matter if it's £10 or £10,000 It has to do the job it's supposed to do
No Karl. Call Thomann customer care tomorrow and tell them the issues you have with the guitar. Take photos of the problems and the customer care rep will give you an email to send them through. They will then assess the damage and send you through a returns label which is free to send the guitar back. Thomann customer care are excellent honestly
What gives you the impression that B-stock goes through quality control again, does Thomann state that anywhere? I really don't think they do that, I ordered a VHT amp once and it was obviously sent back from Finland and straight on to me without opening it, it was in abominable condition, wobbling about in the carton without any kind of protection, very dirty and one protection cap for the tubes was rolling around inside of the amp, the others were loose. But that was quite a few years ago, I'd thought they fixed this issue with B-stock by now ... apparently they didn't.
When anything is sent back to Thomann it is again checked and if there is any repairs to be done they are, then it goes through to quality control again prior to going back out the door. My friend is a department manager with Thomann in Germany and it is he who verified this for me. So this guitar has actually been checked by QC 3 times no less. There is some stuff which slips the net, but that won't have a QC card with it. If it has a QC card with it then it's been checked. If that QC rep hasn't checked it and just signed the card, that is gross misconduct and warrants immediate dismissal.
Oh my, seems the QC gets quite lazy at times. The worst guitar I ever received from Thomann was an Ibanez FR365 for €400, 2 years ago ...and it was not B-stock! My HB's were all ok for the price, more or less. I hope you get a better one and hopefully this won't get worse now, I have 9 so far and planning on buying a few more Bentons at some point ; )
I have 10 here, but if Thomann don't resolve this satisfactorily I won't be buying anything else from them. So far their offer hasn't been great. I told them I would keep this for a decorative piece if they gave me it for a C stock price....and they've offered me a paltry 25 Euros off the new price. SO I've told them this is unacceptable, and that I would just like my money refunded, so we'll see what they come back with
There shouldn't be any problems with that, I think. They have the same conditions, as far as warranty or money-back goes, for brand new and B-stock. I tried to buy B-stock things 2-3 times and always gave the stuff back, as far as I remember. But you're from the UK I guess, do you have to pay for shipping cost? I don't know what happens with these when you're outside of Germany.
I would have thought "B" stock would have some cosmetic defects,which can in most cases be overlooked,as long as it plays without tearing your fingers apart on the neck or just being fit for the parts bin and the skip,which to be honest is where it should go if it's so bad.If the neck damage can be re sanded smooth and the nut replaced,and the saving over a "A" grade is good enough and you did know it was "B" grade after all,a balance has to be made there. I turned a skip worthy kimaxe strat into (apart from the ply body) a great playing guitar,cost me £20. But,unless it's less than half the cost,likely SH and damaged and the "B" stock grading is sketchy,i'd go for a new one every time,i am actually watching these reviews to buy a hollow body cherry burst i think ,but es355,335,this kind of thing,hope you get it sorted out,they should have had pictures of the item so you could make a well informed decision,then at least everyone knows where they stand. How does it sound acoustic,i might go for a big tone ,but size is an issue,if the style shown here or tele thinline hollow bodies acousticaly amplify more than just strings i'm getting a hollow type,geezabellmamon.
No John the saving was £10 from A to B stock that's all. The only reason I accepted the B stock is because I had been waiting for an A stock guitar being delivered for over a month, I then called Thomann who said they were having an issue with quality control but they did have a B stock guitar which was ready to ship. So on the basis of the recommendation by the Thomann customer service rep I accepted the B stock....And got this piece of shit. The neck can't be sanded back for a couple of reasons. A) The gouges are too deep and actually change the profile of the neck...and B) The neck is made of this Roseacre stuff, which is not a solid wood as far as I'm led to believe, and anyone who has tried to sand it down has only ruined the neck. You can actually see the fibres coming out of it. Thomann offered me a £25 discount and that was it. I refused this and have opted to keep the guitar as a warning to others not to buy cheap Harley Benton stock. Almost every Harley Benton Guitar I have bought I have had to spend time and money repairing. I do appreciate they're a low price point, however, as I have said previously, they have to be fit for purpose. When people are ordering these they are ordering a guitar...Not a guitar shaped object. If it's advertised as a guitar but can't be used as one, then that is false advertising as far as I'm concerned. I spend around £15 to £20,000 every year on musical equipment, and because of a guitar worth a measly £200 Thomann have now lost all of that business, as well as that of my friends, family, and anyone else who asks for a recommendation of me. That's bad business as far as I'm concerned. So if you ask me John, I wouldn't be buying anything from them unless you have some luthier skills my friend, because you'll have to level frets, change the nut and do a full set up on the guitar. If you can't do that yourself, then I would suggest asking your local guitar tech how much he would charge for such jobs...And when you add all this up, the price of your "cheap" guitar more than doubles. My advice?....Go buy a PRS SE, a Mexican Fender, or a mid priced Ibanez, and you'll have a guitar for life. Oh and buy it from your local music store, that way you don't have to wait for it being delivered, you can try before you buy, and most importantly you can take it back if there's an issue. All the best, and thanks for watching
I bought two strat necks from china £30ea free post?!?!?!?,one rosewood,and the other is maple,paddle headstock to cut as i pleas,both do seem to be more than acceptable,i'm looking for a decent tele thinline body to finish sea foam green or shell pink,advice on the harley is taken. re-fretted and radiused necks for myself,all good,bought the tools to do it,saved a packet,£60 for tools,sorted 4 guitars so far.
Things like that can happen and when they do,it is the worst. Normaly Thomann is 100% correct,but they sellin 1000 of Gits and things,and many People odering things just to send them back...so what i wanna say is,the only explanation for that bad git is,that they forgot to get this out and sending it as it was to you. However this is one of those things that should not happen,but then again they do.Maybe this is the price that we have to pay,for gettin a good guitar for a low price. Anyway,this review was from 2018 and at the moment the endcontrol is much better,cause Thomann had problems with their factories in the far east in the past. One of those problems was the fact that they had to change the pick ups from Wilkinson to Rosswell,because some factorys puttin fake copies of the original wilkinson pus inside the guitars.So this is the second side of the coin.But the Chief Designer of Harley Benton found this out,and the changed the production to other factory,to have a better control.I was reading this domewhere on you tube. However 😎✌
@@pixgaming6911 I'm serious mate, and I had spent around 15k with them that year and that's how I was treated. I was moving out to Thailand at the time so couldn't be arsed arguing with them and just put it down to experience and took my business elsewhere
@@stookiebhoy Much respect to you sir, thats insane my friend never mind, thnks for speaking your mind and letting people know. its important. I myself only buy from stores now, i too was burned.
@@stookiebhoy Hi Mark, really terrible to learn that in the end you were so badly left out of pocket. I bought the same guitar from Thomann, also B stock, and while it also had some slight dimples on some 4 or 5 frets on the high end of the fretboard as if someone had shaved into it with a knife as you described, it was nothing as blighted as yours was and I am not experiencing playability problems. I have actually bought two other HBs from Thomann over the last two months and they were all problem-free. All goes to highlight just how much of a lottery mass production markets like the HB/Thomann one can be so it is a great service you are doing in alerting other buyers to the risks but, surely, knowing their bandwidth of potential flaws, Thomann's Customer Care should be consistent and not leave anyone to bear the loss from their production, quality control or marketing failures.
My comment is based on a broad view of videos about this guitar. Not just yours. Your video is the first major negatve one ive seen besides small stuff. You rolled the dice on a b stock not me. Are you taking the piss? Get your panties out of a bunch, this is your fault for be cheap
You asked the shape of the neck. I was asking if you were taking the piss as the neck on this particular guitar is damaged beyond repair...Or you genuinely wanted to know the neck profile? If it's the neck profile you want then it's a modern C shape
I expect a guitar, not something shaped like a guitar. What do you expect when you buy a guitar? Regardless of price, it must be playable and you do NOT expect chunks of fretboard to be missing. Are you stupid?
Mark, I think you were just shit out of luck on getting this guitar, i have seen a lot of harley bentons and their quality control is amazing hence their increased sales. perhaps this guitar had been either subjected to an incredibly bad worker in the factory originally or someone re the damaged neck has had a go at a fret end file down fucked it up and sent it back to thomann. I hope you get a new non b stock in return. peace.
Hi Andrew...Yes I now have 10 Harley Benton's and most of them have been fine. The ones which I've had trouble with have been from their new Vietnamese manufacturing plant, so I think it's a case of Thomann having to educate the staff over there on what's acceptable and what's not. It's a real shame because the quality of the Chinese models have been brilliant of late. I think they're becoming more expensive to produce in China now, hence why they've moved production. Thanks for watching mate, and I appreciate your comment
It wasn't. I haven't bought anything from Thomann since this episode. They offered me a £25 refund to which I told them no thanks. I gave the guitar to a local pub and its sitting on their wall right now.
@@tomoffinland74 They offered me a refund as they agreed the guitar was in no fit state to be called a guitar...then tried to imply I did it myself as there was no way one of their employees would have allowed it to go out like that. So basically called me a liar then offered me £25 off the price I paid. I'll never buy from them again.
@@stookiebhoy So at first they offered you a full refund, then an additional £25 as well? Just trying to understand the situation. I am sorry you've had such a poor experience, and then been hassled by some commenters here, to boot!
@@tomoffinland74 No they never at any time offered me a full refund, they offered me £25 reduction in price in a take it or leave it deal. I decided to leave it...along with purchasing anything else from Thomann
It's B Stock, what did you expect !! Also is the headstock stamped "D" for "Decoration" only ?? Also "B Stock" doesn't mean that it went through QC twice, it means that it went through ONCE and FAILED !
Here we go, another muppet who doesn't know what they're talking about. B Stock by definition on the Thomann website says...and I quote "May have slight traces of use or scratches"...That is not what I got. No it does not say D stock, otherwise I would not have done this video. Lastly B Stock does indeed mean it's gone through QC twice, I spoke to Thomann at length about this and this is exactly what happens. Goods which go through once and fail have 3 things that happen to them. A) They are repaired and sent back through QC before going out as B stock. B) They are checked and found to be irepairable and put out as Deko. C) They are checked, and it is decided they are too bad even for Deko purposes, in which case they are binned. But ALL of these guitars which are returned go through at least 1 more quality check, but most got through another TWICE, meaning they actually have 3 quality checks before going out as B stock guitars. So next time you fancy trying to be a smart arse on someone's video, please try and make sure you know what you're talking about. That way you'll not make a complete arse of yourself.
Good for you. Just don't talk about shit you know nothing about, especially on someone's channel. Do some research first, and start off by reading some of the comments. Because if you had done that you would have seen that I addressed your wrongly assumed points on a few occasions already. When you buy anything at any price point it must be 'Fit For Purpose', otherwise it's false advertising. When you buy B stock and B stock is defined by 'slight traces of use, or scratches', then you get a piece of shit like I did, then you have every right to let people know so they don't make the same mistake. See this is the bit that annoys me so much about characters like you...I do these videos to try and help guys like you, so you know what to expect and what things sound like etc...Otherwise buying online is just a lottery. Yet when I give a bad review (Even though it's an honest one) I get shitty comments from the same people I'm trying to help!!!! It's just fucking bizarre. And all because you think you'll try and be a smart arse. When in reality you're making a rod for your own back. Oh and just for the record, when you do get your guitar, the bare minimum you'll be doing to it is a fret level and cutting the nut properly so you'd better look out your luthier tools.
well, aren't you just the most pleasant youtube reviewer channel. That makes me want to run out and recommend your channel to anyone I know ..NOT !! It does probably help your analytics
Mate I couldn't give a flying fuck about analytics, or subscribers etc....That's not why I do this channel, I do it to help bellends like you and stop you from making bad purchases. If you don't want to watch just fuck off I'm not holding you here at gunpoint ya fuckwit
Whaaattt ???? Did the war broke out again in Vietnam ? This is outragious.. totally unacceptable. I am shocked in your place ! That fretboard looks as if it was knibbled by a BEAVER family.. This really freaks me out. I was planning to order 5 HB's in the comming months.. I'll think i'm gonna wait a while and see what Thomann does about this. I hope this was a one timer accident, because i love the HB's, but i never saw a guitar that croocked and beaten up.Not even a hundred year old one. I know this isn't a swamp ash body, but it surrely looks like it came out of a swamp after a few years. Look at that inlay.. Give me a week and i learn a 10 year old to do that and it would come out much better. A minor flow for a B guitar is ok, but this is a Z guitar. I hope Thomann sort this out soon and gives you a brand new with some extra discount. An exuse only is not really sooted for this. I mean it.. this really scares me of. I'm gonna follow the evolution up on Facebook and else. This is so no go. Take care Mark and keep us posted. Cheers mate.
Very good comment but finally what do you wanna to receive for this money ??? a PRS ???? (sorry) and to buy B stock, good to know, I learned something, thx for video.
Mariusz no one is under any illusions about what kind of guitar you're getting at this price point. However, you ask what I want to receive for this money? I want to receive a guitar. Not something which looks like a guitar, but a guitar. An instrument which is playable and is fit for purpose. If that's not what you get, then it should not be sold as a guitar. This is not fit for purpose, not by any stretch of the imagination, and it doesn't matter if it's £20 or £2,000, if it doesn't do the job it's advertised to do then that is false advertising. And I don't understand your attitude, especially as all I'm doing with this video is highlighting an issue with Harley Benton so that other potential customers are aware of it before they buy. If you're happy to throw £200 away on a guitar which cannot be played then send me an email because I can get my hands on loads for you.
The thing is Lynn, there's a quality assurance ticket with it, so if they haven't checked it, the person who signed the ticket should be sacked on the spot, because he/she have claimed they have :/ I'm sure they'll sort it out for me, it's just incredibly disappointing the latest batch of guitars from Thomann since they moved their manufacturing to Vietnam. Just when China have started getting their act together Thomann have moved their production, it seems nonsense to me. And I have another 3 guitars on order which will be here next week so it will be very interesting to find what sort of quality they are . Thanks for watching, please subscribe and click the bell for notifications
Thanks for ancerin a bought a cst24 2 weeks ago left handed and the screw that fixs the trem in was stript it drove me mad luckly a had a spare trem block and screw or ad have to have sent it back a coudent have delt with al the hassle it needed the frets dressin as well but now a great guitar i have 3 bentons now the sc450 bein ma fav thanks for the videos av subscribed keep goin a fellow scot from glasgow 😊
Thanks for the warning , i wanted to buy one of those ( w/o tree inlays) PLEASE, use a lapel mic , or singing mic positioned infront of you. The sound quality on the video is muffled ( nice scotish accent though). Best regards, D.
Please don't use this as the benchmark for Harley Benton guitars my friend, because it's not. I have 10 of them here and this is the only one like this. Yes I've had a couple of issues but nothing I couldn't fix myself, or, like this one, nothing that Thomann weren't keen to put right immediately. Thomann are really an excellent company to buy from honestly, and their customer care is some of the very best I've ever encountered.
That one was manufactured in China Kev, these new ones are being manufactured in Vietnam, and Thomann have had some quality control issues, that's the whole reason why I accepted B stock because of the time being taken to get a new one to me.
I bought a Gibson LP Tribute from Thomann. It was a mess. The tone knobs were put on wrong and lots of other issues. Gibson QC is non existing so I'd reccomend almost any other brand in the price range. Gibson cant compete at any level. Suhr and PRS know how to respect the customers, Gibson is pissing all over us. I bought a mexican Fender and a BC Rich also but they were worse. No amount of set up could make them playable I even had a pro try but gave up. The scratch plate on the strat was wobbly and too big for the screw holes on then body so they had bent it and forced it on. Just one example of the amateur work at the mexican factory. Its a scam or a joke. I cant imagine why they treat their customers like shit.
riheg Fender are meant to be terrible these days. I was speaking to a guy at the local guitar repair place, and he was saying they had several custom shop Fender strats come recently that weren't even built correctly. Custom shop. Insane stuff.
So far I understood from Thomann if you buy a guitar even if it's a b-stock, and you don't like what you get , you can Just send it back FREE! No costs! Why didn't you talk to the sales people? They would have sorted it oitfor you.
I spent 3 weeks or more speaking to them and all they offered me was £25 off. B stock is slightly different returns rules my friend, or at least it was back then. You took the guitar on the premise that it could be slightly worn etc... They basically told me this had slight traces of use, to which I replied "Yes slight traces of use by a dog who thought it was a bone".
B-Stock on a low cost instrument. I see nothing there that I would deem as unreasonable QC. The only nitpick could really be that there are multiple flaws. You have to bare in mind that these are sold as B-Stock for a reason, a fair number of people would rather save some pennies and get something that plays great even if if does have a few blemishes here and there. Now if the defects make it play poorly/unplayable, then by all means, complain away, that is the one thing about these B-Stock instruments that should NOT be compromised on. The rough fret board edges could be knocked flat with some patience and sandpaper. B-Stock isn't typically much cheaper, it's not worth the "savings" if you care about looks. If you want a player that you intend to beat to death gigging/throwing about then consider B-Stock.
If there is nothing you would deem unreasonable QC then you must be blind. There are chunks out of the fretboard on both sides as well as where the inlay should be.The nut doesn't fit and the bridge bolts have sheered threads. This guitar is not a musical instrument therefore is unfit for purpose. For you to assert otherwise is telling me you don't know what you're talking about, or you have an agenda. Whatever the facts are one thing is for certain and that is you are wrong. Go read my posts and you will find out this was not a financial decision, the decision to choose B stock was made because of time constraints to get this model prior to a particular show. As HB were having quality control issues that were causing hold ups I was asked to take a B stock guitar as they had 1 ready for dispatch. I agreed to this as I was assured it was perfect bar a few plectrum scratches. THIS is what I received. So please don't assume you know what you're talking about, especially before reading the rest of the comments which you obviously didn't. Now if you wish to make an educated assertion please read all of the facts, as well as know what you're talking about when it comes to something being fit for purpose, and especially quality control...because even Thomann are angry that this has got through the net...yet you seem to think it's ok. If it's that ok get your credit card out and I'll sell it to you right now...as well as a couple of cases of snake oil
when you buy a B stock guitar, you gotta be prepared for flaws, errors and dings. when you buy a cheap guitar, you gotta be prepared for flaws, errors & replacing low quality hardware parts. when you buy a B stock cheap guitar, you gotta be more than lucky to get a somewhat good guitar out of the box.. IMHO..
To a certain extent I agree completely. However, what you do expect is a playable guitar. If you're buying a guitar, and not just a guitar shaped object, then it must be fit for purpose...otherwise it's false advertising. And if you read the rest of the comments you'll see that the only reason I accepted a B stock is because there was a huge delay on A stock, and after speaking to customer services I was told they had a B stock which had...and I quote... "A few scratches, but otherwise perfect", which was ready to be shipped. I therefore agreed to take this guitar, and as you can see there's much more than just a few scratches on this. If you go to the Thomann website you will see that B stock is "Slight traces of use". Would you say that this guitar was accurately described? I know I certainly wouldn't. The guitar is a mess
Oh and PS - It's not just the B stock that have been coming out like this, it's all stock since moving production to Vietnam. Every Chines Harley Benton guitar I have is absolutely perfect, right down to their £78 TE-20 which is a fantastic instrument. Every guitar I've had from Vietnam has been a complete disaster
@Mark Ryan i totally agree that if it was descripted as "slight traces of use", then its very close to false advertising for sure. and i know cheap guitars can be great, my main guitar, a epiphone les paul standard goldtop only costed 600$. sure i did some upgrades like new tusq xl nut, wilkinson roller bridge and replaced the classic 59 pups with probuckers.. and now its simply my dream guitar.. for a fraction of the price for a gibson les paul..
Yes these things become templates for upgrades. The great thing about them is you don't mind when they get a ding here and there, and you can do mods with a greater level of confidence because of how cheap they are. All you're looking for is a playable instrument out of the box that you can go about modifying it to your own spec
I've bought plenty of B stock and never had an issue. In fact I guarantee every person on the planet has bought B stock at some stage in their life. Every time you buy 2nd hand goods you buy B stock. B stock by definition is "Slight traces of use"...Not "fretboard looks like a dogs chew toy". Have a look at my HB-35 review...that is a B stock guitar and it's perfect, as are the vast majority of B stocks. This one wasn't B stock, it should have been Deco, which is C stock, but people make mistakes.
Mark Ryan you take your chances. B stock can cover a variety of issues. Often a minor cosmetic issue to a much bigger manufacturing problem. You take your chances. I would also never buy second hand if I couldn't play and inspect the guitar first.
Sorry Boon but respectfully I can't agree with you. Buying anything should not be a game of chance...indeed Thomann agree with me on that. If any item is not fit for purpose then it cannot be sold for the purpose described. B stock is not a bigger manufacturing issue EVER... It is usually minor cosmetic issues or some plectrum scratches etc...Anything with manufacturing issues is sold as C stock for decorative purposes only. I bought a 1989 Strat Plus just last week on Ebay for £450...The guitar is worth 3 times that. Are you seriously trying to tell me you wouldn't have bought it without playing or inspecting it first??? Sorry my friend but I just can't swallow that...no one would
Mark Ryan There are many players that wou l d never buy a guitar without playing it first, mostly older players like myself. You just don't know if you gel with an instrument by looking at a picture. I have a large collection on guitars bought both new and used. Played them all prior to purchase.
I'll remember that when it comes to selling my '63 Strat not to give you a call then shall I? You'd want to try it before buying even if I offered it to you for £100 eh? Once again with respect Boon, but your above statement just isn't true...Because anyone given a deal like that on an instrument is going to take it...worst case scenario you don't "gel" with it, and sell it on for a mighty profit. So please enough of the patronising, I've been on this earth a wee while myself you know, and I also have a large guitar collection of both new and used instruments, and people buy for a variety of reasons.
their is no QA at thomann shame on u tubers who promote that rubbish my guitar came with a knot in the neck fret sprout and a card saying the instrument had been checked
To be very fair to them I have received some very good guitars as well. The bad ones all seem to be coming from their Vietnam plant. They're sending me out a brand new guitar so they are trying to rectify the situation with me at least. However their QC needs looked at, because something like this slipping the net is just not good enough. Thanks for watching, and the sub
humphrey peek dont shame youtubers for reviews stuff they have, plenty of hb stuff turns out fine and playable some stuff isnt most youtubers review what they get if its good theyll say so if it isnt most will. Like at the biggest thomann guy hp42 he has pointed out olenty of problems with his prototype. They are cheap as guitars and yet can be useable. I have two hbs in my house both basses, are they great no, do they have issues yes, were they worth the cost... Yes
Blah blah blah... Send it back, it's free & ask for another one or get your money back if it doesn't suits you. But if you prefer to destroy a brand instead of trying to find a good instrument, free to you. I've experienced bad HBs but problems were always solved by Thomann Music. Just try it !!!
Hold on a second let me get this straight here....So what you're saying is by giving an honest review of an instrument I'm destroying that brand? Are you for real mate? I think you'll find that honesty never destroyed anything. What does destroy a brand however, is shoddy workmanship, and then even more shoddy quality control...that will very quickly destroy a brand, but honesty? Never. However if you prefer to gloss over such faults and not tell anyone then that's your prerogative...good luck with that. I have some snake oil I'm selling, would you like some?
Honesty? That's how you call your venom, snake? You must have nothing else to do than bringing here a video long 19:20 instead of taking the time to send your instrument back & explain Thomann they have to take better care of what they are selling, & to insist by their builders to make a better quality control. When I give a bad opinion about a seller or brand, it's because one of them will not exchange the bad device despite they know it was a defectuous one! When a seller exchange a defective device free of all charge, your "honesty" is to tell your problem was solved. Making errors is still human !! But people, like you, will publish comments about the bad experience without talking about how their problem was solved. That's not honnest !!! Send your anger to Thomann, if you haven't done it yet, maybe was your guitar replaced & you don't tell it here ?? Honesty ?? Make me laugh !!
Yes sunshine that's right, honesty....For more honesty have a look at the rest of my videos. If something is great I'll say so, and equally if it's not I'll say that too. That's the whole point of giving an honest view of these things, otherwise there's no point in doing them at all. And I won't sugar coat it just because some jumped up wee fart likes it that way. I have repeatedly said how good Thomann are as a company on here...but they have quality control issues that is plain to see. If I didn't bring these to people's attention then I would be being dishonest, not only with viewers, but myself also, and I refuse to do that. Now if you don't like honesty fuck off and watch the news, they talk shite on there and powder coat things all the time. Good day to you
Better fuck off yourself & come back when you know what honesty is !!! I was polite till now but you don't even seem to know what it means. Have no good day
Really scary mark, appalling quality control,if they can do this to you, a regular customer, what chance have the rest of us got .this needs to go to the highest level at Thomann,excellent pictures of the damage
Sad that you had this experience, it makes me even more wary of buying from Germany I'm retired and on a pensioners income, and it scares me to death of getting a bad one, then having to pay more than I paid for the guitar, to ship it back! I'm in Colorado, in the States, 3 to 500 miles from any guitar shop.
I understand your concern. Good luck whatever you may decide on, mate
I'm sorry for your bad experience. I play guitar since 1966 (been a professional for many years) and own a few dozen guiatars, expensive, cheap and self-assembled. I recently bought a couple of used Harley Bentons, and both of them were awsome. I took a chance with a "B" stock Tele from Thomann, and it was amazing out of the box (I'm still wondering why somebody had rejected it!). I'm waiting for another "B" next week,and I'm hoping for the best (otherwise it will be returned).
A 'B' stock guitar can be just that it has some light plectrum scratches or a less than perfect paint job...It can even be that someone has just returned it because they don't like the colour, but as soon as the box is opened it becomes a used item. This monstrosity on the other hand was just a farce. Hope your guitar is a good one, thanks for watching
It’s funny just getting the Okay from the wife to order one lol. So put on UA-cam you came up with the guitar. Thank goodness I didn’t buy yet. Instead going to buy a hollow body Epiphone. Don’t need the hassle. Thanks for posting.
Even as a B stock that's atrocious. I've read quite a few complaints from customers about high frets, loose frets, bad pots etc but that guitar really takes the cake all around.
The fact that this passed through QC TWICE in such a state says a hell of a lot about Thomann and their lack of QC.
I agree 100% my friend. The worst about it is that Thomann refused to replace it...instead offering me £25 refund on it. I have refused to purchase anything else from them, so they're losing my £15 to £20K per annum I spend on musical equipment. Although I'm certain that won't matter to them either. Thanks for watching
Even after you submitted proof of the sorry shape it arrived in they refused to satisfy a customer by doing the right thing! Right then. There goes any interest I had in Harley Benton...or anything else from Thomann for that matter.
Thanks for letting us know. I'm sure many will watch this, read the comments and come to the same conclusion even if they won't say so.
That sucks man! People look and see all them guitars and think oh well you have plenty. That is BS man. Any guitar you get should be as advertised! That has to be heart wrenching! Hope they take care of it! Good luck buddy, Don't let it get you down.
Cheers man, I'm hoping they sort it out satisfactorily. Thanks for watching
I can't believe there are as many people disliking this video as liking it. It's just an honest report of a quality failure. Thomann should never have sent this out. It's like people want so much for Harley Bentons to be perfect that they won't accept when they aren't.
I have a couple of HBs, both are amazing for the price but neither is perfect. If I'd received one in this condition, even B-stock (which is basically "opened box") I would have been sending it back. That's a real hassle for something that should never have been sent on the first place.
Grow up, people, and stop shooting the messenger
Thanks Greg, I agree 100% with every word you said
I purchased a CST 24 T from Thomann a few weeks back, great guitar sounds and plays better than some high brand names I have played. That one you received is only fit for firewood, I have never seen a neck in such bad condition, whoever put the lacquer on must have had a bevy in them. I feel pretty confident Thomann will give you a refund. Hopefully, the person or persons that did the quality control will be given the job as a floor sweeper, until they learn that quality control means that goods should be in top class condition, even B stock should only have very minor cosmetic faults.
I have really hard time understanding you:( too bad I was interested in this review
I'm Scottish, you're not supposed to :)
Mark Ryan well I’m Italian but i usually understand English quite well,it might be a mix of your voice condition,audio and (nice) Scottish accent:)
I had a bit of a sore throat in this one and was very hoarse so it may be that...although I have quite a broad Glasgow accent and will use local colloquialisms
Thomann actually sell bad guitars as " display only " maybe this is such a guitar , my personal one is completely satisfactory and plays perfectly.
Crazy. I know they are cheap guitars, but it doesn't really excuse this.
I bought a Vintage V6 about a year or two ago, and it had various issues with it. Uneven frets, the bridge wasn't actually in the right position. Plays great now as I got it looked at, but it was a bit of a headache whenever I got it.
Skipper The Eye Child I've had 2 Vintage guitars and both of them were shocking, 1 of which couldn't be fixed regardless of what I did to it. Neck was warped
Mark Ryan Yeah, their QC seems to be really lacking, I've heard a lot more stories about their other models having issues (the paradise Les Paul etc).
Sorry to hear about you grief with harley Benton and the duff guitar.ir should not have sent to you in that condition.however it has helped me
Make a decision.I was going to purchase a guitar and case from HB but I am not going to do so now I have found a couple I like with Glarry guitars
And cheaper.so HB have lost my business.you have my deepest sympathies with your plight and I hope you resolve your issues with HB.if you
Like you can mention it has lost them a sale from me due to their shabby treatment of you.it won’t do them a lot of good having people reading
about your problem with them but it has helped me from making a similar mistake.I will tell friends of mine about it and they can make their own
decisions as to whether to buy anything from HB.I have a brand new HB dc 120e jumbo from them which I now want to dispose of.it’S mint but I
don’t want any HB products in my house after this.it’s the old story,you get what you pay for.Any way all the best and I would hazard a guess other
People will have seen your non review and are thing twice about buying from HB. alecbellamy
Some might say, 'what do you expect for such a low cost?'. Personally I would expect the same level of excellent quality as Yamaha manage with the Pacifica models at similar prices. There really isn't an excuse for this appalling level of 'quality control'.
On one level I can understand that Thomann want to sell guitars as cheaply as possible, but if they don't want to be flooded with returns (and having read many reviews on their guitars I suspect they already have a warehouse full of firewood), they will need to get their act together-even if it means we pay a few quid more for a decently finished instrument. At the moment confidence is not high...
All I expect is what was advertised Andrew, nothing more, and nothing less. It's because we have people who are prepared to accept less than advertised that we keep getting dished this kind of garbage out mate. From some of the comments below you'd think I was asking for too much to want a guitar which can play a tune without giving me splinters :/
Was going to order one. No longer! Getting an Ibanez instead. Thanks for the info!
You can't go wrong with Ibanez, even their lower priced stuff is excellent quality. Glad I could help, enjoy your new guitar.
Shocking, hope you get your money back without hassle....I tuck a gamble and I got a HB strat (B Stock) recently that had a small dimple on the fretboard and the PB-50 Bass that had a small filler issue at the bottom of the fretboard. Love them both though for the money they sound and feel pretty decent.
I have an HB-35 which was B stock and it's great also Michael...That's why I was so annoyed by this one. I'm now quite concerned because I haven't seen a good guitar coming out of the Vietnam factory yet. I hope this is just a blip and not the shape of things to come
In chasing a price point and shifting manufacturing to reduce costs they have sacrificed the one thing that is a no-no , quality. It is always noticeable by it's absence and guitars are particularly susceptible. If they are not careful customer loyalty and reputation will both evaporate rapidly. I understand Revelation are doing a great range of guitars these days :) .
John North Yes John unfortunately it's beginning to look that way. I have a Revelation guitar here and it's brilliant. I also have an Agile LP and it's the best les Paul I have and I own 3 Gibson's.
It's very hard to understand Mark. They have done all the hard work of establishing the brand and now they have pitched themselves into damage limitation mode. They have days/maybe weeks to get it right before irreparable reputational damage is done. They should have paid more attention to the manufacturing handover. Shame. Still the original series may become collectors pieces : ) .
John North you sometimes find this with companies who get a kind of cult following, then try for mass appeal and don't have the infrastructure to cope with the demands, which then leads to poor quality control...and before you know it the company is on its knees and can't recover. I sincerely hope this isn't what's happening here
Just watched this - this guy seems happy with his ! ua-cam.com/video/VjvxJBck2xI/v-deo.html
Glad he's had more luck than I did mate
Hmmm... Yes, it's a bit of a shocker. Hope you get a suitable replacement. Looking at the photos the TOL inlays are pretty poor too. Lots of black filler round the inlay and it appears to be built in small pieces with the joins showing between frets. Surely they could at least cut the vine stem to be a full fret length. Maybe the leaves are a bit more tricky but even so. I'm surprised they don't cut the vine shape out of the top of the fretboard, fill with molten 'pearloid' plastic and then sand the whole lot to the correct radius after the plastic hardens...
I agree mate, the TOL is awful, and looks like it was done by a kid at play school. They've offered me a new one so I just need to get this sent back to them now. On the positive side, I took delivery of a CST 24T in Paradise Flame, and TE-52, and an SC550 this week, and they're all stunning so look out for the reviews over the next week or so. Thanks for watching
I look forward to seeing your new one and hope it is a big improvement on the last. Keep up the great work on your channel!
Use a 800 sand paper to aboid the spot on the finish and after that apply car polish and that´s it. Change the nut if you have any problem with de strings, also tune up the freets. The guitar sounds good for the price so... if you are no happy send to the seller and change it for another one.
B stock by definition means that there are issues with the guitar. Buyer beware. IMO you rolled the dice when you tried to save money by buying b stock.
Nope sorry but you're wrong on every single count there Scott, and here's why. B stock by definition means "slight traces of use". That is from Thomann's own description via both their website, and via their own customer care staff. So the only issues with this guitar should have been something of the magnitude of plectrum scratches etc... and maybe a wee chip here or there. That is a B stock guitar.
Secondly I did not try to save money, as the monetary difference is only about £10 between A and B stock so it's negligible really. The only reason I chose to take the B stock guitar is I had already waited for 3 weeks on a new one coming, and due to hold ups with Thomann quality control they couldn't even give me a rough estimate as to when I would receive it, and it was on the recommendation of the customer care rep I spoke to that I accepted a B stock guitar as they had 1 ready to go. So this should not have been any roll of a dice, in fact I should have had more guarantees of receiving a good quality guitar as it had gone through quality control twice.
So you're 100% completely wrong Scott. I have purchased B stock guitars on may occasions, and always got a better product than if I had bought A stock, and for the reasons I mentioned above. The reason I haven't this time is purely because the quality control employee did not do their job and has just stuck this out the door and hoped for the best...it's what we call in the trade a 'Friday' guitar.
Thanks for watching
B-Stock are products that were sent back by the buyer [hence "used"] because a) the buyer didn't enjoy it b)the buyer didn't enjoy it because the product has problems [mostly cosmetics].c)the product is damaged.
When I was young, Martin used to sell their blemished guitars to dealers as “b-stock”. There was a mistake made in the build process that made it unsellable as a new guitar.
B-stock should always be read as defective in some way, shape or form.
indeed. Even if only in cosmetics. I know some people who sent their HB back because the collor didn't look right [not that it interferes with the playability]. Those HBs end up as B-Stock eitherway
no it does not thomann state it may show show signs of slight playing wear
I had to send two cst24 Bentons back. 1st had spots under poly coat on back 2nd had gap under bridge pickup. I'm sticking with Ibanez from now on. Also the fretwork was horrendous and the buzzing was caused by lifted frets. Not sure if they matched the profile of the neck and the Jatoba fretboard didn't hold them in correctly. When you buy a guitar you want it right. I don't mind setting truss, nut, bridge and intonation but when you have to dress and level the frets on s new guitar something's wrong.
Hey Mark, has your issue been solved by now?
I just received a B-stock Dean Jacky Vincent from Thomann, poorly wrapped in bubble-wrap inside the box and with the vibrato arm missing...
...while the QC seal says "QC passed, content complete", that's very poor performance by them again.
I'm just waiting on a full refund for mine. I was going to take another guitar, but I then received 3 new HB's and they all had issues. My SC550 had high frets, my CST 24T in Paradise Flame needs a new nut, and my TE-52 needs a bit of nut work done as well but at least that nut is savable. There's just far too many quality control issues right now coming out of Vietnam. I haven't had a guitar from there which hasn't needed work done. So much so that I'm beginning to feel like a guitar repair tech. So I basically told them I wouldn't be buying any more from them until they get things sorted. I'll still buy from Thomann but I won't be buying any HB guitars. I have 10 here and had another dozen or so earmarked over the next couple of months so it's not insignificant business they're losing. I agree with you that it's very poor performance, it's like they don't care very much, especially when things are being left out which are easy to see are missing :/ Not good
You said it was a B stock guitar, do you mean it should have been sold as a B stock guitar or you purchased it as a B stock guitar?
It was purchased as B stock. The definition of B stock by Harley Benton is "May show signs of slight scratches". This was not a B stock guitar, it should have been sold as a Deko (decoration only) as it was unplayable due to the chunks that had been taken out of the fretboard.
As soon as something has been taken out of the box it is classed as B stock...so in effect, someone could receive their guitar then just not like the colour etc... and return it. This would be a B stock guitar. B stock does not mean damaged, that is C stock (Or deko as previously explained) This particular guitar should not have been let out the door, and this was confirmed by HB
Hi mark thanks for an honest review. I recently purchased a te 90 flt sunburst . Its shit the string hrough holes are misslined and the bridge is offset. Supposed to have a black back with a belly cut. But its sunburst and no belly cut
karl forman I hope you're returning it Karl? That's what I mean about not being fit for purpose, that's just not on. Doesn't matter if it's £10 or £10,000 It has to do the job it's supposed to do
Do you think it will cost me to send it back mark my pictures are on a harley benton Facebook page
No Karl. Call Thomann customer care tomorrow and tell them the issues you have with the guitar. Take photos of the problems and the customer care rep will give you an email to send them through. They will then assess the damage and send you through a returns label which is free to send the guitar back. Thomann customer care are excellent honestly
What gives you the impression that B-stock goes through quality control again, does Thomann state that anywhere?
I really don't think they do that, I ordered a VHT amp once and it was obviously sent back from Finland and straight on to me without opening it, it was in abominable condition, wobbling about in the carton without any kind of protection, very dirty and one protection cap for the tubes was rolling around inside of the amp, the others were loose.
But that was quite a few years ago, I'd thought they fixed this issue with B-stock by now ... apparently they didn't.
When anything is sent back to Thomann it is again checked and if there is any repairs to be done they are, then it goes through to quality control again prior to going back out the door. My friend is a department manager with Thomann in Germany and it is he who verified this for me. So this guitar has actually been checked by QC 3 times no less. There is some stuff which slips the net, but that won't have a QC card with it. If it has a QC card with it then it's been checked. If that QC rep hasn't checked it and just signed the card, that is gross misconduct and warrants immediate dismissal.
Oh my, seems the QC gets quite lazy at times.
The worst guitar I ever received from Thomann was an Ibanez FR365 for €400, 2 years ago ...and it was not B-stock!
My HB's were all ok for the price, more or less.
I hope you get a better one and hopefully this won't get worse now, I have 9 so far and planning on buying a few more Bentons at some point ; )
I have 10 here, but if Thomann don't resolve this satisfactorily I won't be buying anything else from them. So far their offer hasn't been great. I told them I would keep this for a decorative piece if they gave me it for a C stock price....and they've offered me a paltry 25 Euros off the new price. SO I've told them this is unacceptable, and that I would just like my money refunded, so we'll see what they come back with
There shouldn't be any problems with that, I think.
They have the same conditions, as far as warranty or money-back goes, for brand new and B-stock.
I tried to buy B-stock things 2-3 times and always gave the stuff back, as far as I remember.
But you're from the UK I guess, do you have to pay for shipping cost? I don't know what happens with these when you're outside of Germany.
We get free shipping with orders over 149 Euro
I would have thought "B" stock would have some cosmetic defects,which can in most cases be overlooked,as long as it plays without tearing your fingers apart on the neck or just being fit for the parts bin and the skip,which to be honest is where it should go if it's so bad.If the neck damage can be re sanded smooth and the nut replaced,and the saving over a "A" grade is good enough and you did know it was "B" grade after all,a balance has to be made there.
I turned a skip worthy kimaxe strat into (apart from the ply body) a great playing guitar,cost me £20.
But,unless it's less than half the cost,likely SH and damaged and the "B" stock grading is sketchy,i'd go for a new one every time,i am actually watching these reviews to buy a hollow body cherry burst i think ,but es355,335,this kind of thing,hope you get it sorted out,they should have had pictures of the item so you could make a well informed decision,then at least everyone knows where they stand.
How does it sound acoustic,i might go for a big tone ,but size is an issue,if the style shown here or tele thinline hollow bodies acousticaly amplify more than just strings i'm getting a hollow type,geezabellmamon.
No John the saving was £10 from A to B stock that's all. The only reason I accepted the B stock is because I had been waiting for an A stock guitar being delivered for over a month, I then called Thomann who said they were having an issue with quality control but they did have a B stock guitar which was ready to ship. So on the basis of the recommendation by the Thomann customer service rep I accepted the B stock....And got this piece of shit. The neck can't be sanded back for a couple of reasons. A) The gouges are too deep and actually change the profile of the neck...and B) The neck is made of this Roseacre stuff, which is not a solid wood as far as I'm led to believe, and anyone who has tried to sand it down has only ruined the neck. You can actually see the fibres coming out of it.
Thomann offered me a £25 discount and that was it. I refused this and have opted to keep the guitar as a warning to others not to buy cheap Harley Benton stock. Almost every Harley Benton Guitar I have bought I have had to spend time and money repairing. I do appreciate they're a low price point, however, as I have said previously, they have to be fit for purpose. When people are ordering these they are ordering a guitar...Not a guitar shaped object. If it's advertised as a guitar but can't be used as one, then that is false advertising as far as I'm concerned.
I spend around £15 to £20,000 every year on musical equipment, and because of a guitar worth a measly £200 Thomann have now lost all of that business, as well as that of my friends, family, and anyone else who asks for a recommendation of me. That's bad business as far as I'm concerned.
So if you ask me John, I wouldn't be buying anything from them unless you have some luthier skills my friend, because you'll have to level frets, change the nut and do a full set up on the guitar. If you can't do that yourself, then I would suggest asking your local guitar tech how much he would charge for such jobs...And when you add all this up, the price of your "cheap" guitar more than doubles.
My advice?....Go buy a PRS SE, a Mexican Fender, or a mid priced Ibanez, and you'll have a guitar for life. Oh and buy it from your local music store, that way you don't have to wait for it being delivered, you can try before you buy, and most importantly you can take it back if there's an issue.
All the best, and thanks for watching
I bought two strat necks from china £30ea free post?!?!?!?,one rosewood,and the other is maple,paddle headstock to cut as i pleas,both do seem to be more than acceptable,i'm looking for a decent tele thinline body to finish sea foam green or shell pink,advice on the harley is taken.
re-fretted and radiused necks for myself,all good,bought the tools to do it,saved a packet,£60 for tools,sorted 4 guitars so far.
Things like that can happen and when they do,it is the worst.
Normaly Thomann is 100% correct,but they sellin 1000 of Gits and things,and many People odering things just to send them back...so what i wanna say is,the only explanation for that bad git is,that they forgot to get this out and sending it as it was to you. However this is one of those things that should not happen,but then again they do.Maybe this is the price that we have to pay,for gettin a good guitar for a low price.
Anyway,this review was from 2018 and at the moment the endcontrol is much better,cause Thomann had problems with their factories in the far east in the past. One of those problems was the fact that they had to change the pick ups from Wilkinson to Rosswell,because some factorys puttin fake copies of the original wilkinson pus inside the guitars.So this is the second side of the coin.But the Chief Designer of Harley Benton found this out,and the changed the production to other factory,to have a better control.I was reading this domewhere on you tube. However 😎✌
aye the dissapointment on your face says it all Lad, I hope you got it sorted! any updates?
They offered me £25 back. I told them where to shove it. The guitar is currently hanging on the wall in the local pub.
@@stookiebhoy Thats it £25 are you serious? I would have sent it back. thats shocking.
@@pixgaming6911 I'm serious mate, and I had spent around 15k with them that year and that's how I was treated. I was moving out to Thailand at the time so couldn't be arsed arguing with them and just put it down to experience and took my business elsewhere
@@stookiebhoy Much respect to you sir, thats insane my friend never mind, thnks for speaking your mind and letting people know. its important. I myself only buy from stores now, i too was burned.
@@stookiebhoy Hi Mark, really terrible to learn that in the end you were so badly left out of pocket. I bought the same guitar from Thomann, also B stock, and while it also had some slight dimples on some 4 or 5 frets on the high end of the fretboard as if someone had shaved into it with a knife as you described, it was nothing as blighted as yours was and I am not experiencing playability problems. I have actually bought two other HBs from Thomann over the last two months and they were all problem-free. All goes to highlight just how much of a lottery mass production markets like the HB/Thomann one can be so it is a great service you are doing in alerting other buyers to the risks but, surely, knowing their bandwidth of potential flaws, Thomann's Customer Care should be consistent and not leave anyone to bear the loss from their production, quality control or marketing failures.
Wow, thought he may of been exaggerating till the pictures at the end. That's shocking.
This guitar sounds great for price. What shape is the neck
Are you taking the piss?
@@stookiebhoy what?
My comment is based on a broad view of videos about this guitar. Not just yours. Your video is the first major negatve one ive seen besides small stuff. You rolled the dice on a b stock not me. Are you taking the piss? Get your panties out of a bunch, this is your fault for be cheap
You asked the shape of the neck. I was asking if you were taking the piss as the neck on this particular guitar is damaged beyond repair...Or you genuinely wanted to know the neck profile? If it's the neck profile you want then it's a modern C shape
What do you spect from an unspensive guitar?...¿ a $4000 PRS guitar?
I expect a guitar, not something shaped like a guitar. What do you expect when you buy a guitar? Regardless of price, it must be playable and you do NOT expect chunks of fretboard to be missing. Are you stupid?
Mark, I think you were just shit out of luck on getting this guitar, i have seen a lot of harley bentons and their quality control is amazing hence their increased sales. perhaps this guitar had been either subjected to an incredibly bad worker in the factory originally or someone re the damaged neck has had a go at a fret end file down fucked it up and sent it back to thomann. I hope you get a new non b stock in return. peace.
Hi Andrew...Yes I now have 10 Harley Benton's and most of them have been fine. The ones which I've had trouble with have been from their new Vietnamese manufacturing plant, so I think it's a case of Thomann having to educate the staff over there on what's acceptable and what's not. It's a real shame because the quality of the Chinese models have been brilliant of late. I think they're becoming more expensive to produce in China now, hence why they've moved production. Thanks for watching mate, and I appreciate your comment
How was your claim ultimately resolved?
It wasn't. I haven't bought anything from Thomann since this episode. They offered me a £25 refund to which I told them no thanks. I gave the guitar to a local pub and its sitting on their wall right now.
Mark Ryan Wow. A £25 refund? Why did they offer you a refund that’s not even the full price of what you paid-did they say?
@@tomoffinland74 They offered me a refund as they agreed the guitar was in no fit state to be called a guitar...then tried to imply I did it myself as there was no way one of their employees would have allowed it to go out like that. So basically called me a liar then offered me £25 off the price I paid. I'll never buy from them again.
@@stookiebhoy So at first they offered you a full refund, then an additional £25 as well? Just trying to understand the situation. I am sorry you've had such a poor experience, and then been hassled by some commenters here, to boot!
@@tomoffinland74 No they never at any time offered me a full refund, they offered me £25 reduction in price in a take it or leave it deal. I decided to leave it...along with purchasing anything else from Thomann
It's B Stock, what did you expect !!
Also is the headstock stamped "D" for "Decoration" only ??
Also "B Stock" doesn't mean that it went through QC twice, it means that it went through ONCE and FAILED !
Here we go, another muppet who doesn't know what they're talking about. B Stock by definition on the Thomann website says...and I quote "May have slight traces of use or scratches"...That is not what I got. No it does not say D stock, otherwise I would not have done this video. Lastly B Stock does indeed mean it's gone through QC twice, I spoke to Thomann at length about this and this is exactly what happens. Goods which go through once and fail have 3 things that happen to them. A) They are repaired and sent back through QC before going out as B stock. B) They are checked and found to be irepairable and put out as Deko. C) They are checked, and it is decided they are too bad even for Deko purposes, in which case they are binned. But ALL of these guitars which are returned go through at least 1 more quality check, but most got through another TWICE, meaning they actually have 3 quality checks before going out as B stock guitars. So next time you fancy trying to be a smart arse on someone's video, please try and make sure you know what you're talking about. That way you'll not make a complete arse of yourself.
Well, I have a similar one on the way from Thomann (not B stock) and I'll hopefully have better luck than you
Good for you. Just don't talk about shit you know nothing about, especially on someone's channel. Do some research first, and start off by reading some of the comments. Because if you had done that you would have seen that I addressed your wrongly assumed points on a few occasions already.
When you buy anything at any price point it must be 'Fit For Purpose', otherwise it's false advertising. When you buy B stock and B stock is defined by 'slight traces of use, or scratches', then you get a piece of shit like I did, then you have every right to let people know so they don't make the same mistake.
See this is the bit that annoys me so much about characters like you...I do these videos to try and help guys like you, so you know what to expect and what things sound like etc...Otherwise buying online is just a lottery. Yet when I give a bad review (Even though it's an honest one) I get shitty comments from the same people I'm trying to help!!!! It's just fucking bizarre. And all because you think you'll try and be a smart arse. When in reality you're making a rod for your own back.
Oh and just for the record, when you do get your guitar, the bare minimum you'll be doing to it is a fret level and cutting the nut properly so you'd better look out your luthier tools.
well, aren't you just the most pleasant youtube reviewer channel. That makes me want to run out and recommend your channel to anyone I know ..NOT !!
It does probably help your analytics
Mate I couldn't give a flying fuck about analytics, or subscribers etc....That's not why I do this channel, I do it to help bellends like you and stop you from making bad purchases. If you don't want to watch just fuck off I'm not holding you here at gunpoint ya fuckwit
Whaaattt ???? Did the war broke out again in Vietnam ? This is outragious.. totally unacceptable. I am shocked in your place ! That fretboard looks as if it was knibbled by a BEAVER family.. This really freaks me out. I was planning to order 5 HB's in the comming months.. I'll think i'm gonna wait a while and see what Thomann does about this. I hope this was a one timer accident, because i love the HB's, but i never saw a guitar that croocked and beaten up.Not even a hundred year old one. I know this isn't a swamp ash body, but it surrely looks like it came out of a swamp after a few years. Look at that inlay.. Give me a week and i learn a 10 year old to do that and it would come out much better. A minor flow for a B guitar is ok, but this is a Z guitar. I hope Thomann sort this out soon and gives you a brand new with some extra discount. An exuse only is not really sooted for this. I mean it.. this really scares me of. I'm gonna follow the evolution up on Facebook and else. This is so no go. Take care Mark and keep us posted. Cheers mate.
Yes it's a bad one Bruno :/
Very good comment but finally what do you wanna to receive for this money ??? a PRS ???? (sorry) and to buy B stock, good to know, I learned something, thx for video.
Mariusz no one is under any illusions about what kind of guitar you're getting at this price point. However, you ask what I want to receive for this money? I want to receive a guitar. Not something which looks like a guitar, but a guitar. An instrument which is playable and is fit for purpose. If that's not what you get, then it should not be sold as a guitar. This is not fit for purpose, not by any stretch of the imagination, and it doesn't matter if it's £20 or £2,000, if it doesn't do the job it's advertised to do then that is false advertising. And I don't understand your attitude, especially as all I'm doing with this video is highlighting an issue with Harley Benton so that other potential customers are aware of it before they buy. If you're happy to throw £200 away on a guitar which cannot be played then send me an email because I can get my hands on loads for you.
A dont think tomman look at the harley bentons before they ship them to us all or that would not have been sent out hope u get it sorted out 😊
The thing is Lynn, there's a quality assurance ticket with it, so if they haven't checked it, the person who signed the ticket should be sacked on the spot, because he/she have claimed they have :/
I'm sure they'll sort it out for me, it's just incredibly disappointing the latest batch of guitars from Thomann since they moved their manufacturing to Vietnam. Just when China have started getting their act together Thomann have moved their production, it seems nonsense to me. And I have another 3 guitars on order which will be here next week so it will be very interesting to find what sort of quality they are .
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Thanks for ancerin a bought a cst24 2 weeks ago left handed and the screw that fixs the trem in was stript it drove me mad luckly a had a spare trem block and screw or ad have to have sent it back a coudent have delt with al the hassle it needed the frets dressin as well but now a great guitar i have 3 bentons now the sc450 bein ma fav thanks for the videos av subscribed keep goin a fellow scot from glasgow 😊
Thanks for the warning , i wanted to buy one of those ( w/o tree inlays) PLEASE, use a lapel mic , or singing mic positioned infront of you. The sound quality on the video is muffled ( nice scotish accent though). Best regards, D.
That’s dog 🐕 shit - I was gonna get this same model !
You just saved me.... I’m not buying from Tohman ever
Please don't use this as the benchmark for Harley Benton guitars my friend, because it's not. I have 10 of them here and this is the only one like this. Yes I've had a couple of issues but nothing I couldn't fix myself, or, like this one, nothing that Thomann weren't keen to put right immediately. Thomann are really an excellent company to buy from honestly, and their customer care is some of the very best I've ever encountered.
The one I got one a couple of years ago and it's lovely. Review is on my channel.
That one was manufactured in China Kev, these new ones are being manufactured in Vietnam, and Thomann have had some quality control issues, that's the whole reason why I accepted B stock because of the time being taken to get a new one to me.
Mark Ryan not risking wasting 200 £ for a crappy guitar- I can get a second hand prs SE for that !
hey 3 yr 30 day warrenty
I bought a Gibson LP Tribute from Thomann. It was a mess. The tone knobs were put on wrong and lots of other issues. Gibson QC is non existing so I'd reccomend almost any other brand in the price range. Gibson cant compete at any level. Suhr and PRS know how to respect the customers, Gibson is pissing all over us. I bought a mexican Fender and a BC Rich also but they were worse. No amount of set up could make them playable I even had a pro try but gave up. The scratch plate on the strat was wobbly and too big for the screw holes on then body so they had bent it and forced it on. Just one example of the amateur work at the mexican factory. Its a scam or a joke. I cant imagine why they treat their customers like shit.
riheg Fender are meant to be terrible these days. I was speaking to a guy at the local guitar repair place, and he was saying they had several custom shop Fender strats come recently that weren't even built correctly. Custom shop. Insane stuff.
Skipper The Eye Child considering the price tag it really is pretty crazy
So far I understood from Thomann if you buy a guitar even if it's a b-stock, and you don't like what you get , you can Just send it back FREE!
No costs! Why didn't you talk to the sales people? They would have sorted it oitfor you.
I spent 3 weeks or more speaking to them and all they offered me was £25 off. B stock is slightly different returns rules my friend, or at least it was back then. You took the guitar on the premise that it could be slightly worn etc... They basically told me this had slight traces of use, to which I replied "Yes slight traces of use by a dog who thought it was a bone".
B-Stock on a low cost instrument. I see nothing there that I would deem as unreasonable QC. The only nitpick could really be that there are multiple flaws. You have to bare in mind that these are sold as B-Stock for a reason, a fair number of people would rather save some pennies and get something that plays great even if if does have a few blemishes here and there. Now if the defects make it play poorly/unplayable, then by all means, complain away, that is the one thing about these B-Stock instruments that should NOT be compromised on. The rough fret board edges could be knocked flat with some patience and sandpaper.
B-Stock isn't typically much cheaper, it's not worth the "savings" if you care about looks. If you want a player that you intend to beat to death gigging/throwing about then consider B-Stock.
If there is nothing you would deem unreasonable QC then you must be blind. There are chunks out of the fretboard on both sides as well as where the inlay should be.The nut doesn't fit and the bridge bolts have sheered threads. This guitar is not a musical instrument therefore is unfit for purpose. For you to assert otherwise is telling me you don't know what you're talking about, or you have an agenda. Whatever the facts are one thing is for certain and that is you are wrong. Go read my posts and you will find out this was not a financial decision, the decision to choose B stock was made because of time constraints to get this model prior to a particular show. As HB were having quality control issues that were causing hold ups I was asked to take a B stock guitar as they had 1 ready for dispatch. I agreed to this as I was assured it was perfect bar a few plectrum scratches. THIS is what I received. So please don't assume you know what you're talking about, especially before reading the rest of the comments which you obviously didn't. Now if you wish to make an educated assertion please read all of the facts, as well as know what you're talking about when it comes to something being fit for purpose, and especially quality control...because even Thomann are angry that this has got through the net...yet you seem to think it's ok. If it's that ok get your credit card out and I'll sell it to you right now...as well as a couple of cases of snake oil
when you buy a B stock guitar, you gotta be prepared for flaws, errors and dings.
when you buy a cheap guitar, you gotta be prepared for flaws, errors & replacing low quality hardware parts.
when you buy a B stock cheap guitar, you gotta be more than lucky to get a somewhat good guitar out of the box.. IMHO..
To a certain extent I agree completely. However, what you do expect is a playable guitar. If you're buying a guitar, and not just a guitar shaped object, then it must be fit for purpose...otherwise it's false advertising. And if you read the rest of the comments you'll see that the only reason I accepted a B stock is because there was a huge delay on A stock, and after speaking to customer services I was told they had a B stock which had...and I quote... "A few scratches, but otherwise perfect", which was ready to be shipped. I therefore agreed to take this guitar, and as you can see there's much more than just a few scratches on this. If you go to the Thomann website you will see that B stock is "Slight traces of use". Would you say that this guitar was accurately described? I know I certainly wouldn't. The guitar is a mess
Oh and PS - It's not just the B stock that have been coming out like this, it's all stock since moving production to Vietnam. Every Chines Harley Benton guitar I have is absolutely perfect, right down to their £78 TE-20 which is a fantastic instrument. Every guitar I've had from Vietnam has been a complete disaster
@Mark Ryan i totally agree that if it was descripted as "slight traces of use", then its very close to false advertising for sure.
and i know cheap guitars can be great, my main guitar, a epiphone les paul standard goldtop only costed 600$. sure i did some upgrades like new tusq xl nut, wilkinson roller bridge and replaced the classic 59 pups with probuckers.. and now its simply my dream guitar.. for a fraction of the price for a gibson les paul..
Yes these things become templates for upgrades. The great thing about them is you don't mind when they get a ding here and there, and you can do mods with a greater level of confidence because of how cheap they are. All you're looking for is a playable instrument out of the box that you can go about modifying it to your own spec
The 👎is from the 6 year old quality control kid that let this guitar pass. It's a shame. Good luck with the exchange.
Da hast du echt Schrott aus Taiwan bekommen.
Ich hoffe Thomann stellt die Pruduktion ein.
Da hast du echt Schrott gepostet, ich hoffe du stellst das Kommentieren ein... ;-)
dont buy what you cant touch
Don't buy B stock. This is why.
I've bought plenty of B stock and never had an issue. In fact I guarantee every person on the planet has bought B stock at some stage in their life. Every time you buy 2nd hand goods you buy B stock. B stock by definition is "Slight traces of use"...Not "fretboard looks like a dogs chew toy".
Have a look at my HB-35 review...that is a B stock guitar and it's perfect, as are the vast majority of B stocks. This one wasn't B stock, it should have been Deco, which is C stock, but people make mistakes.
Mark Ryan you take your chances. B stock can cover a variety of issues. Often a minor cosmetic issue to a much bigger manufacturing problem. You take your chances. I would also never buy second hand if I couldn't play and inspect the guitar first.
Sorry Boon but respectfully I can't agree with you. Buying anything should not be a game of chance...indeed Thomann agree with me on that. If any item is not fit for purpose then it cannot be sold for the purpose described. B stock is not a bigger manufacturing issue EVER... It is usually minor cosmetic issues or some plectrum scratches etc...Anything with manufacturing issues is sold as C stock for decorative purposes only.
I bought a 1989 Strat Plus just last week on Ebay for £450...The guitar is worth 3 times that. Are you seriously trying to tell me you wouldn't have bought it without playing or inspecting it first??? Sorry my friend but I just can't swallow that...no one would
Mark Ryan There are many players that wou l d never buy a guitar without playing it first, mostly older players like myself. You just don't know if you gel with an instrument by looking at a picture. I have a large collection on guitars bought both new and used. Played them all prior to purchase.
I'll remember that when it comes to selling my '63 Strat not to give you a call then shall I? You'd want to try it before buying even if I offered it to you for £100 eh? Once again with respect Boon, but your above statement just isn't true...Because anyone given a deal like that on an instrument is going to take it...worst case scenario you don't "gel" with it, and sell it on for a mighty profit. So please enough of the patronising, I've been on this earth a wee while myself you know, and I also have a large guitar collection of both new and used instruments, and people buy for a variety of reasons.
their is no QA at thomann shame on u tubers who promote that rubbish my guitar came with a knot in the neck fret sprout and a card saying the instrument had been checked
To be very fair to them I have received some very good guitars as well. The bad ones all seem to be coming from their Vietnam plant. They're sending me out a brand new guitar so they are trying to rectify the situation with me at least. However their QC needs looked at, because something like this slipping the net is just not good enough. Thanks for watching, and the sub
thanks for the reply
humphrey peek dont shame youtubers for reviews stuff they have, plenty of hb stuff turns out fine and playable some stuff isnt most youtubers review what they get if its good theyll say so if it isnt most will. Like at the biggest thomann guy hp42 he has pointed out olenty of problems with his prototype. They are cheap as guitars and yet can be useable. I have two hbs in my house both basses, are they great no, do they have issues yes, were they worth the cost... Yes
thanks for your reply my main point, is ,it comes with a card saying each guitar comes checked before they are sent. this is not true
Blah blah blah... Send it back, it's free & ask for another one or get your money back if it doesn't suits you.
But if you prefer to destroy a brand instead of trying to find a good instrument, free to you.
I've experienced bad HBs but problems were always solved by Thomann Music.
Just try it !!!
Hold on a second let me get this straight here....So what you're saying is by giving an honest review of an instrument I'm destroying that brand? Are you for real mate?
I think you'll find that honesty never destroyed anything. What does destroy a brand however, is shoddy workmanship, and then even more shoddy quality control...that will very quickly destroy a brand, but honesty? Never. However if you prefer to gloss over such faults and not tell anyone then that's your prerogative...good luck with that. I have some snake oil I'm selling, would you like some?
it should have been right in the first place blah blah blah
Honesty? That's how you call your venom, snake? You must have nothing else to do than bringing here a video long 19:20 instead of taking the time to send your instrument back & explain Thomann they have to take better care of what they are selling, & to insist by their builders to make a better quality control.
When I give a bad opinion about a seller or brand, it's because one of them will not exchange the bad device despite they know it was a defectuous one!
When a seller exchange a defective device free of all charge, your "honesty" is to tell your problem was solved.
Making errors is still human !! But people, like you, will publish comments about the bad experience without talking about how their problem was solved. That's not honnest !!!
Send your anger to Thomann, if you haven't done it yet, maybe was your guitar replaced & you don't tell it here ??
Honesty ?? Make me laugh !!
Yes sunshine that's right, honesty....For more honesty have a look at the rest of my videos. If something is great I'll say so, and equally if it's not I'll say that too. That's the whole point of giving an honest view of these things, otherwise there's no point in doing them at all. And I won't sugar coat it just because some jumped up wee fart likes it that way. I have repeatedly said how good Thomann are as a company on here...but they have quality control issues that is plain to see. If I didn't bring these to people's attention then I would be being dishonest, not only with viewers, but myself also, and I refuse to do that. Now if you don't like honesty fuck off and watch the news, they talk shite on there and powder coat things all the time. Good day to you
Better fuck off yourself & come back when you know what honesty is !!!
I was polite till now but you don't even seem to know what it means.
Have no good day