Glad this is still on line, bedding stores where quick to point out that our bed is almost 20 years old and we should replace it. With your instructions and help from our grandson we were able to get grandma’s side working again. Mahalo for your expertise!
Thank you for the tip about the reset buttons (starting just before the five-minute mark in the video). I was able to get it working again. The bed was doing weird things like raising the foot when I pressed the "massage on" button. Now we are back in business! WE APPRECIATE YOU!
THANK YOU for making this video! After an hour of searching online, you had the same exact Power box & remote as I have. I almost gave up on this old bed. You are a lifesaver! 👍👏
SUPER HELPFULL!! This is exactly the video I was looking for. I was just looking to replace my motor, but then @8:20 you mentioned about the cracked casing so I need to replace my bar too. Thanks.
In a recent move my adjustable bed remote controls were lost so we had to order new ones. This video was exactly what I needed to solve my issue. Many thanks!
This video has been sooo helpful!!!!! Our adjustable bed remote just stopped working. So, we watched this video and sure enough it enabled us to fix it!! It seems our cat likes to sleep under the bed on a box I store clothes in. She found the wire of the remote where it plugs into the motor, chewed it (not all the way through) and pulled the plug out. We plugged it back in and removed the box she used to reach it!! Thanks a million!!
Thanks, I was able to solve my Leggett and Platt adjustable bed frame issue. For some unknown reason the programming was lost. Prolly saved me $100 service call.
This was good to see how it attached and or how to un-attach it from the rails. And a few other tips I might try to remedy the problem that this did not address. :) IF you got massage motors that are brand new that are not working but everything else is, still trying to figure out if I HAVE to replace this main unit. Since the adjustments are still operational. Seems like a sad waste of money just to get the massagers to work again. :(
Your video was very helpful. The housing in the motor was broke and I order a new motor for a Drive 15038. Couldn’t put the motor on to fit and your video showed a bent torque bar. But no future info on what to do. Can you help please.
Thanks for all the videos. Curiously the foot of the bed does not come up all the way. You can hear the motor cycling from one end to the other. The torque bar doesn't seem to catch or engage right away leading to a long delay in the action. There is no popping sounds which leads me to believe that the push block is not stripped or damaged. Can you help me? Thanks in advance.
Hi and thanks for the video. Our LP has stopped vibrating on the top ~ upper body area. The foot massage works and raising and lowering works on top and bottom We have a wireless remote that also continues to work fine. The foot massage sounds labored at times but has continued to work. Suggestions please? Thanks.
Yesterdayevening we had a power interrupt for two hours, my bed was in the up position. I was looking for a manual release too lower the bed ? Is there a manual release possible?
Question; When I try to raise the bed into a sitting position, there is a loud noise that is coming from the foot of the bed. It is the little tube that is bolted in four places to the bottom of the bed, near the foot of the bed. The foot is stuck in raised position. The of the bed goes up and down normally. I called Leggett&Platt and was told to order a conversion kit, so I did. How do I get the foot of the bed down, so I can use the bed flat until it is repaired? I am tempted to swith the cords from the front of the bet to the foot os the bed to see if that can lower the foot for now?
Do these beds have a manual tool to lower the head. The motor is making a grinding noise so something will need to be replace. In the meantime is there a tool to manually move until repaired?
I have the L&P king...2 twins...both quit working at the same time..i dont see a power down box under the bed..i have 2 remotes ...tried to program them no luck.. any ideas ..especially on the no box under the bed...
Do you know how I can get a power down box? We had a puppy who chewed my wires and destroyed the box. My power cord is damaged, but my son can fix that part.
Hey Adjustable Bed Doc! I apologize for the lengthy message in advance. We purchased these (or almost identical, but we have an ugly beige remote) L&P adjustable bases for our king size TempurPedic bed. But, we keep having part of the lift mechanism break on us (twice now) and even though the bed will go up, any significant weight (at least during a short period) causes the bed to fall back really hard to a flat position. After this happens we find the cover/door for the motor housing broken, so we don’t know if it’s a result of the impact when it falls or if the door breaks and causes the problem or there’s another issue and the door is also breaking and just a 2nd issue. I tend to think the latter is the issue as the motor will still raise the bed up, but it won’t stay up with any pressure. At the same time, we haven't noticed any additional cracks in the overall housing, but either way we'll check again when we get the replacement door. I've considered having a machinist take a look at the replacement part when we get it and having a sturdier part made but again, even if that’s possible with numerous variables at play, I don’t think the door is the only issue. In the end, I’ve lost my confidence in fixing this issue permanently and although I resent the idea of having to replace the bases after onky 5 or so years, we’re really tired of this. Every time this happens it means taking apart my whole bed as we only have no real clearance under the side rails, so we have to dismantle our king size memory foam bed (frame, mattress and bases) every time, usually more than once per occurrence. For all of these reasons, I’m now thinking I just want to replace the bases. So, I was wondering, since I'm sure that you see a lot of these and fix them, do you have any recommendations for models that are engineered better than this and maybe even technologically up to date (is Bluetooth or wireless too much to ask for? lol Doesn't Sleep Number have an app that controls their bases?)? I do think that our current bases were expensive enough and they "should" be high enough quality to just do their job without breaking like this. I did do my research before I made a multi-thousand dollar purchase and believed that L&P was supposed to be known for quality products. Sadly, that’s not been the case with the products we currently own. Thank you for your time and any suggestions you might have that we can look into further!
Our motor broke in the exact same manner as you described yours... that plastic plate broke. Such poor quality. And these beds are so expensive. How can Leggett & Platt expect these motor to last? The motors appear to be made almost entirely from plastic!
John M hey thanks for the reply! On top of the inconvenience of the bases breaking down, when we called to get yet another replacement part we found out that they’re out of stock. So, now we’re waiting for an unknown period of time for, as you pointed out, our rather expensive bases to even be operable. I specifically went to L&P because of their reputation and I’ve been underwhelmed the whole way. As it is, I just want to get rid of them at this point (sell them with a disclaimer if the warranty transfers) and get something that will work all the time. I’ve been without the use of the bases for months now. Unbelievable, right?
It is unbelievable! You should leave a review for Leggett & Platt on Google Maps. Try to let people know how bad these electric beds are! I left my Google Map review at Leggett & Platt, 2015 N MacArthur Dr, Tracy, CA. I used this address since it seems to come up organically when doing a general Google search. However, Leggett & Platt's true corporate headquarters is 1 Leggett Road, Carthage, MO. You could leave a review at that address as well.
I’m here researching due to same problem I believe. When mine broke it exploded! I thought it was a gun shot into my house! I nearly killed myself trying to get outta my bed folded up like a taco! I am disabled. Several fractures in my spine that won’t heal! My base was 4 years old Jan 2020. They shipped me a new motor(?) it doesn’t fit! It is EXACTLY THE SAME! I’m left wondering if the metal bars are not quite strait from the explosion? Getting someone to come & help me is challenging on a good day, especially now though with the virus hysteria. I have several pics, but no way to post them here.Any advise or suggestions?
Our DYNASTY DM9000 foot elevation never worked well. We hear the motor start, but there's a 10 second delay before the foot section starts to raise. Then, it only raises slightly then stops. Is this a mis-connection problem?
Could you please tell me which bed model is that because they gave me the same one but it does not have the remote control and I want to be sure that it is that 🤷♀️
I heard a pop and found that the head torque tube cover broke off on the motor. I have an ips ip20 okimat. I can't seem to find those. I hate to lose my massaging features too. Any advice?
It's a simple fix. The thing breaks, you go on ebay and get the whole motor assembly for $100 used. The hospital beds by drive, okimat and medline are the same motor box with two motors.
This video, unfortunately, does not address the issue of what is at fault...remote control or motor? I have a wired remote exactly like the one in the video. I have no foot function but head function ok. Combo function only runs the head. How do I determine if remote is faulty or motor unit if faulty? Remote appears to use a 5-pin DIN plug so can I get a pin schematic to determine switch continuity? Thanks.
You only addressed the wireless remote. I have a wired remote. The head is working but the foot portion stopped working. I can hear a slight click then I press the down arrow on the foot portion. The head portion works fine. Please help?
Hey there. I was given an electric (hospital) adjustable bed. The foot works fine (as far as I can tell.) But, a strange thing is happening with the head. It SOMETIMES will work... You can hear the motor working. Sometimes you can make it go up. Sometimes you can make it go down (I already figured out how to lower it without removing the pin.). I have no idea what could be causing this problem. Do you? I could understand it needing a new motor, etc. if it wouldn't work at all. This is weird. Thank you so much!
Hi Nicole, Sounds like perhaps the remote may be bad. I agree, the motor either works or it doesn't. That being said, another possibility is that the main control box could have a short in the head output causing intermittent failure. This is definitely something we see happen somewhat often along with bad remotes.. If I knew the brand & model of your bed I could give you a more accurate assessment .
I have the 191-000450 series. I pressed the wired remote, the bed kept rising up and now won't go back down. The bed has 2 functions, head up or down. The blue light is still on, On the remote
My Beautyrest Renew Powerbase will not recline completely. At the head end, it stops about 2" from the flat position. Cannot find an obstruction. Is there a range adjustment for the motor?
Hi Mark, No, there is not a way to adjust the stroke of the actuator motor. It almost sounds like a limit switch inside the motor is going bad. I doubt that the control box is your problem , because if it was, the bed’s motor wouldn’t work at all. To test this theory you can switch the head motor plug with the foot plug and test with the remote that way. If the head motor still performs the same while plugged into the foot plug then you’ll know it’s the motor for sure. I hope that helps you find the issue.
The head of my bed lifted the heavy headboard, caused it to drop, the head of the bed dropped and now won't raise. the motor runs, the massage works as well as the head and foot. any suggesting in why the head now won't raise? 😢
shar stohlman we see this happen more often than you'd think. Sounds to me that the head of your adjustable base got stuck under your headboard and broke the motor due to pressure. Please call us tomorrow and we can walk you trough diagnosing the problem and repairing it. Call 615-336-2875
Hi Lee, It's more than likely that your Okimat 2 motor has failed and will need replaced. If you've already tried to re-program your bed's remote and that didn't work it's the motor. Please call us @ 615-336-2875 if you need further advice on how to repair it.
If my power down box won't light up does that mean the remote is not syncing and how do I fix that? I have plugged and unplugged it but still no lights but the remote lights (and I attempted to reset the remote). I heard a pop when I raised it so it may be broke but it doesn't look that way from just looking at it
june6880 The circuit board is most likely shorted out on your Okimat 2 motor. If the power down box is not physically damaged and your remote lights up, then the motor will need replaced. See our video about the new Okimat 3 digital motors. Call us if you need further advise.
I have a serta I comfort adjustable base the head works but the foot has stopped working all I here is a click when I push the foot buttons on the remote the foot massage still works fine please help if you can thank you
Can you please tell me… Is this dual voltage? Both 110V and 240V? So on the power box, does the input just say 110V? Or: “Input 100v - 240v”? Sorry, Getting conflicting answers, I really appreciate any help anyone can offer. Thank you.
If you're talking about the Okimat 2 motor it's 110 v converted to 24 v. None of the motors or control boxes are 240v, maybe in other countries they are but not in the US. I hope that answers your question Andrew.
@@theadjustablebeddoctor4300 Can you help me with replacing the torque bar. The housing is cracked and I have a new motor but it will not fit. I believe the bar is bent.
My dad has that bed and it stop going up and down I tried to reprogram the remote and it don't blink when holding down the 2 buttons only thing works on the remote is the massage if you know what is the problem please let me know thank you
More than likely John it's the main control board that has failed at the foot circuit. This is not untypical with the Okimat 2 motors to do that, especially when they reach 8 to 10 years in age. Please call us @ 615-336-2875 for more personalized help. Thank you!
my head and foot massage are reversed. When I press for "head" the "foot" massage motor starts, and when I press "foot" the "head" massage starts. Please help.
Rick Holt I’m not the Bed Doc, but just a thought...are you certain that your base is facing the right way? Meaning, is there any chance that the bottom of the base is at the top near your headboard? I’m not sure which version you have so it might be obvious. Good luck!
Usually it’s a failed internal limit switch and the motor drive over extends and breaks cap, and sometimes even damaging the motor case itself. Otherwise it’s caused by too much weight.
hey I've got this exact same motor under my bed and the motor just stopped the two arms that support the back area of the bed just completely stop and the lower arms for the feet still work any suggestions im in South Africa so it's quite a hard fix because no 1 has this motor
So what do I do since the torque tube is bent? I’m still under warranty (at 4 year mark) and my motor didn’t just crack, it exploded! I sincerely thought someone shot a rifle into my bedroom wall. I called L & P & described the sound & that numerous black plastic pieces “shot” across my floor & the rep said very quickly “yes you need such & such part. I can send it out today for the cost of shipping.” I agreed & gave my card number. Of course it was the Okitmat motor & it doesn’t fit because the bar is bent about 1/4-1/2 inch. I’ve had a few men try to straighten the bar, but no luck. Should I call L& P back & explain? Or do you sell the bar & how much? Msmom1988@gmail
Question... My bed still raises at the foot, but makes a popping sound when I try to raise the head. I hear the motor, the plastic housing is not broken, but either a gear is broken or slipping hence the popping sound. Do I need to replace the whole motor or can a gear be replaced?
Glad this is still on line, bedding stores where quick to point out that our bed is almost 20 years old and we should replace it. With your instructions and help from our grandson we were able to get grandma’s side working again. Mahalo for your expertise!
Thank you for the tip about the reset buttons (starting just before the five-minute mark in the video). I was able to get it working again. The bed was doing weird things like raising the foot when I pressed the "massage on" button. Now we are back in business! WE APPRECIATE YOU!
THANK YOU for making this video! After an hour of searching online, you had the same exact Power box & remote as I have. I almost gave up on this old bed. You are a lifesaver! 👍👏
Dizoossssssss is
SUPER HELPFULL!! This is exactly the video I was looking for. I was just looking to replace my motor, but then @8:20 you mentioned about the cracked casing so I need to replace my bar too. Thanks.
I don't even have this type of bed and you helped me reset mine. Thank you sooooo much! You are my hero!!!!
In a recent move my adjustable bed remote controls were lost so we had to order new ones. This video was exactly what I needed to solve my issue. Many thanks!
This video has been sooo helpful!!!!! Our adjustable bed remote just stopped working. So, we watched this video and sure enough it enabled us to fix it!! It seems our cat likes to sleep under the bed on a box I store clothes in. She found the wire of the remote where it plugs into the motor, chewed it (not all the way through) and pulled the plug out. We plugged it back in and removed the box she used to reach it!! Thanks a million!!
Nancy Rice glad we could be of service. Thank you for the nice comment.
Thanks, I was able to solve my Leggett and Platt adjustable bed frame issue. For some unknown reason the programming was lost. Prolly saved me $100 service call.
This was good to see how it attached and or how to un-attach it from the rails. And a few other tips I might try to remedy the problem that this did not address. :) IF you got massage motors that are brand new that are not working but everything else is, still trying to figure out if I HAVE to replace this main unit. Since the adjustments are still operational. Seems like a sad waste of money just to get the massagers to work again. :(
Your video was very helpful. The housing in the motor was broke and I order a new motor for a Drive 15038. Couldn’t put the motor on to fit and your video showed a bent torque bar. But no future info on what to do. Can you help please.
Thanks for all the videos.
Curiously the foot of the bed does not come up all the way. You can hear the motor cycling from one end to the other.
The torque bar doesn't seem to catch or engage right away leading to a long delay in the action.
There is no popping sounds which leads me to believe that the push block is not stripped or damaged.
Can you help me?
Thanks in advance.
Hi and thanks for the video. Our LP has stopped vibrating on the top ~ upper body area. The foot massage works and raising and lowering works on top and bottom We have a wireless remote that also continues to work fine. The foot massage sounds labored at times but has continued to work.
Suggestions please? Thanks.
Thanks Keith, You and your videos are very helpful.
Yesterdayevening we had a power interrupt for two hours, my bed was in the up position. I was looking for a manual release too lower the bed ?
Is there a manual release possible?
Question; When I try to raise the bed into a sitting position, there is a loud noise that is coming from the foot of the bed. It is the little tube that is bolted in four places to the bottom of the bed, near the foot of the bed. The foot is stuck in raised position. The of the bed goes up and down normally. I called Leggett&Platt and was told to order a conversion kit, so I did. How do I get the foot of the bed down, so I can use the bed flat until it is repaired? I am tempted to swith the cords from the front of the bet to the foot os the bed to see if that can lower the foot for now?
Hi. I have this type of motor. My head goes up, but not down. My foot of my bed works fine. Is there a way I can manually lower the head of my bed?
Hello my beds head and foot won't stay up I have to keep raising them after a couple mins they will both go flat what can I do please
Do these beds have a manual tool to lower the head. The motor is making a grinding noise so something will need to be replace. In the meantime is there a tool to manually move until repaired?
I have the L&P king...2 twins...both quit working at the same time..i dont see a power down box under the bed..i have 2 remotes ...tried to program them no luck..
any ideas ..especially on the no box under the bed...
Do you know how I can get a power down box? We had a puppy who chewed my wires and destroyed the box. My power cord is damaged, but my son can fix that part.
? I got the remote box to go flat but one side won’t go up.
this is exact one i got wireless remote only my remote is red. how much for new motor?
Hey Adjustable Bed Doc! I apologize for the lengthy message in advance. We purchased these (or almost identical, but we have an ugly beige remote) L&P adjustable bases for our king size TempurPedic bed. But, we keep having part of the lift mechanism break on us (twice now) and even though the bed will go up, any significant weight (at least during a short period) causes the bed to fall back really hard to a flat position. After this happens we find the cover/door for the motor housing broken, so we don’t know if it’s a result of the impact when it falls or if the door breaks and causes the problem or there’s another issue and the door is also breaking and just a 2nd issue. I tend to think the latter is the issue as the motor will still raise the bed up, but it won’t stay up with any pressure. At the same time, we haven't noticed any additional cracks in the overall housing, but either way we'll check again when we get the replacement door. I've considered having a machinist take a look at the replacement part when we get it and having a sturdier part made but again, even if that’s possible with numerous variables at play, I don’t think the door is the only issue.
In the end, I’ve lost my confidence in fixing this issue permanently and although I resent the idea of having to replace the bases after onky 5 or so years, we’re really tired of this. Every time this happens it means taking apart my whole bed as we only have no real clearance under the side rails, so we have to dismantle our king size memory foam bed (frame, mattress and bases) every time, usually more than once per occurrence.
For all of these reasons, I’m now thinking I just want to replace the bases. So, I was wondering, since I'm sure that you see a lot of these and fix them, do you have any recommendations for models that are engineered better than this and maybe even technologically up to date (is Bluetooth or wireless too much to ask for? lol Doesn't Sleep Number have an app that controls their bases?)? I do think that our current bases were expensive enough and they "should" be high enough quality to just do their job without breaking like this. I did do my research before I made a multi-thousand dollar purchase and believed that L&P was supposed to be known for quality products. Sadly, that’s not been the case with the products we currently own.
Thank you for your time and any suggestions you might have that we can look into further!
Our motor broke in the exact same manner as you described yours... that plastic plate broke. Such poor quality. And these beds are so expensive. How can Leggett & Platt expect these motor to last? The motors appear to be made almost entirely from plastic!
John M hey thanks for the reply! On top of the inconvenience of the bases breaking down, when we called to get yet another replacement part we found out that they’re out of stock. So, now we’re waiting for an unknown period of time for, as you pointed out, our rather expensive bases to even be operable. I specifically went to L&P because of their reputation and I’ve been underwhelmed the whole way. As it is, I just want to get rid of them at this point (sell them with a disclaimer if the warranty transfers) and get something that will work all the time. I’ve been without the use of the bases for months now. Unbelievable, right?
It is unbelievable! You should leave a review for Leggett & Platt on Google Maps. Try to let people know how bad these electric beds are! I left my Google Map review at Leggett & Platt, 2015 N MacArthur Dr, Tracy, CA. I used this address since it seems to come up organically when doing a general Google search. However, Leggett & Platt's true corporate headquarters is 1 Leggett Road, Carthage, MO. You could leave a review at that address as well.
I’m here researching due to same problem I believe. When mine broke it exploded! I thought it was a gun shot into my house! I nearly killed myself trying to get outta my bed folded up like a taco! I am disabled. Several fractures in my spine that won’t heal! My base was 4 years old Jan 2020. They shipped me a new motor(?) it doesn’t fit! It is EXACTLY THE SAME! I’m left wondering if the metal bars are not quite strait from the explosion? Getting someone to come & help me is challenging on a good day, especially now though with the virus hysteria. I have several pics, but no way to post them here.Any advise or suggestions?
The slide plate on my frame broke in half. can I buy a replacement plate?
How do we go about ordering a new motor?
Our DYNASTY DM9000 foot elevation never worked well. We hear the motor start, but there's a 10 second delay before the foot section starts to raise. Then, it only raises slightly then stops. Is this a mis-connection problem?
Could you please tell me which bed model is that because they gave me the same one but it does not have the remote control and I want to be sure that it is that 🤷♀️
I heard a pop and found that the head torque tube cover broke off on the motor. I have an ips ip20 okimat. I can't seem to find those. I hate to lose my massaging features too. Any advice?
How do you replace the the bar if it’s bent?
Ours is brand new has this type motor but it lifts so slow is that normal?
I have a king size temperpedic adjustable bed and want to know how I can set the remote so that it ONLY raises one side of the bed and not the other.
I have the same issue did you find out how to fix it?
It's a simple fix. The thing breaks, you go on ebay and get the whole motor assembly for $100 used. The hospital beds by drive, okimat and medline are the same motor box with two motors.
This video, unfortunately, does not address the issue of what is at fault...remote control or motor? I have a wired remote exactly like the one in the video. I have no foot function but head function ok. Combo function only runs the head. How do I determine if remote is faulty or motor unit if faulty? Remote appears to use a 5-pin DIN plug so can I get a pin schematic to determine switch continuity? Thanks.
See our other video below about the Promotion Okimat motor.
ua-cam.com/video/AZvnWNSF8Hw/v-deo.html
My head button does not flash all others do. Is it a bad remote🤔
You only addressed the wireless remote. I have a wired remote. The head is working but the foot portion stopped working. I can hear a slight click then I press the down arrow on the foot portion. The head portion works fine. Please help?
how do i trun off the alarm
Sir, Have a 2004 Select number bed. Motor housing is cracked How much for a replacement?
Hey there. I was given an electric (hospital) adjustable bed. The foot works fine (as far as I can tell.) But, a strange thing is happening with the head. It SOMETIMES will work... You can hear the motor working. Sometimes you can make it go up. Sometimes you can make it go down (I already figured out how to lower it without removing the pin.). I have no idea what could be causing this problem. Do you? I could understand it needing a new motor, etc. if it wouldn't work at all. This is weird. Thank you so much!
Hi Nicole,
Sounds like perhaps the remote may be bad. I agree, the motor either works or it doesn't. That being said, another possibility is that the main control box could have a short in the head output causing intermittent failure. This is definitely something we see happen somewhat often along with bad remotes.. If I knew the brand & model of your bed I could give you a more accurate assessment .
I have the 191-000450 series.
I pressed the wired remote, the bed kept rising up and now won't go back down.
The bed has 2 functions, head up or down.
The blue light is still on,
On the remote
Control board is bad. Will need replaced. Contact our office for more personalized help.
My Beautyrest Renew Powerbase will not recline completely. At the head end, it stops about 2" from the flat position. Cannot find an obstruction. Is there a range adjustment for the motor?
Hi Mark,
No, there is not a way to adjust the stroke of the actuator motor. It almost sounds like a limit switch inside the motor is going bad. I doubt that the control box is your problem , because if it was, the bed’s motor wouldn’t work at all. To test this theory you can switch the head motor plug with the foot plug and test with the remote that way. If the head motor still performs the same while plugged into the foot plug then you’ll know it’s the motor for sure. I hope that helps you find the issue.
My bed sounds like it works but the head won’t articulate at all
I just got an amolife bed and legs go up, but wont go down. everything else works
The head of my bed lifted the heavy headboard, caused it to drop, the head of the bed dropped and now won't raise. the motor runs, the massage works as well as the head and foot. any suggesting in why the head now won't raise? 😢
shar stohlman we see this happen more often than you'd think. Sounds to me that the head of your adjustable base got stuck under your headboard and broke the motor due to pressure. Please call us tomorrow and we can walk you trough diagnosing the problem and repairing it.
Call 615-336-2875
My beds stuck down the motor wont make a sound but the light on the remote lights up
Hi Lee,
It's more than likely that your Okimat 2 motor has failed and will need replaced. If you've already tried to re-program your bed's remote and that didn't work it's the motor. Please call us @ 615-336-2875 if you need further advice on how to repair it.
If my power down box won't light up does that mean the remote is not syncing and how do I fix that? I have plugged and unplugged it but still no lights but the remote lights (and I attempted to reset the remote). I heard a pop when I raised it so it may be broke but it doesn't look that way from just looking at it
june6880 The circuit board is most likely shorted out on your Okimat 2 motor. If the power down box is not physically damaged and your remote lights up, then the motor will need replaced. See our video about the new Okimat 3 digital motors. Call us if you need further advise.
I have a serta I comfort adjustable base the head works but the foot has stopped working all I here is a click when I push the foot buttons on the remote the foot massage still works fine please help if you can thank you
Im having trouble with my icomfort as well. One side works the other have nothing, not even vibrate! Good luck and Merry Christmas from Texas.
Can you please tell me… Is this dual voltage? Both 110V and 240V? So on the power box, does the input just say 110V? Or: “Input 100v - 240v”? Sorry, Getting conflicting answers, I really appreciate any help anyone can offer. Thank you.
If you're talking about the Okimat 2 motor it's 110 v converted to 24 v. None of the motors or control boxes are 240v, maybe in other countries they are but not in the US. I hope that answers your question Andrew.
The plastic cap on the head busted which caused torque bar fall out. where can I get replacement plastic cap?
Yes Richard you can get the replacement cap. Please call 615-336-2875
@@theadjustablebeddoctor4300
Can you help me with replacing the torque bar. The housing is cracked and I have a new motor but it will not fit. I believe the bar is bent.
My corded remote sometimes works and sometimes doesn't. How do you change it.
My dad has that bed and it stop going up and down I tried to reprogram the remote and it don't blink when holding down the 2 buttons only thing works on the remote is the massage if you know what is the problem please let me know thank you
That issue is more than likely with the remote or main control board, will need replaced.
So if the foot area is stuck in the up position, what exactly is to blame?
More than likely John it's the main control board that has failed at the foot circuit. This is not untypical with the Okimat 2 motors to do that, especially when they reach 8 to 10 years in age. Please call us @ 615-336-2875 for more personalized help. Thank you!
The Adjustable Bed Doctor could that be the case if ive only had it a week?
my head and foot massage are reversed. When I press for "head" the "foot" massage motor starts, and when I press "foot" the "head" massage starts. Please help.
Rick Holt I’m not the Bed Doc, but just a thought...are you certain that your base is facing the right way? Meaning, is there any chance that the bottom of the base is at the top near your headboard? I’m not sure which version you have so it might be obvious. Good luck!
What causes the caps to break on the end?
Usually it’s a failed internal limit switch and the motor drive over extends and breaks cap, and sometimes even damaging the motor case itself.
Otherwise it’s caused by too much weight.
My remote dose not work on my bed the bed is plugged in
George Taylor mine either
thank you, this helped me fix my bed!! Haha nothing better than spending an hour searching the Internet to find a solution haha
Thanks Jean-Luc! So glad we could be of assistance to you.
hey I've got this exact same motor under my bed and the motor just stopped the two arms that support the back area of the bed just completely stop and the lower arms for the feet still work any suggestions im in South Africa so it's quite a hard fix because no 1 has this motor
and it's the wired version
Hello I need to order a new motor. nothing we have done that u suggest have helped us Please contact me.
+Victoria Ellen Please call us @ 615-336-2875 for assistance with your motor replacement. Thank you!
So what do I do since the torque tube is bent? I’m still under warranty (at 4 year mark) and my motor didn’t just crack, it exploded! I sincerely thought someone shot a rifle into my bedroom wall. I called L & P & described the sound & that numerous black plastic pieces “shot” across my floor & the rep said very quickly “yes you need such & such part. I can send it out today for the cost of shipping.” I agreed & gave my card number. Of course it was the Okitmat motor & it doesn’t fit because the bar is bent about 1/4-1/2 inch. I’ve had a few men try to straighten the bar, but no luck. Should I call L& P back & explain? Or do you sell the bar & how much? Msmom1988@gmail
Check batteries? Really? That's low hanging fruit.
Please call us @ 615-336-2875 for help with your Adjustable Bed. Thanks!
Question... My bed still raises at the foot, but makes a popping sound when I try to raise the head. I hear the motor, the plastic housing is not broken, but either a gear is broken or slipping hence the popping sound. Do I need to replace the whole motor or can a gear be replaced?
EXACTLY what our problem is.
Did you ever find a way to fix your bed?
That sounds like me too, but the head is in the full upright position and I don't know how to get it down.