The Most Common Lies Dispatchers Tell Truckers

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  • Опубліковано 23 гру 2024

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  • @SmartTrucking
    @SmartTrucking  2 роки тому +8

    Hey there Big Strappers. Thanks for checking out the video! How about you? How do you best handle your 'dispatch'? Are they reasonable to work with or are they arrogant and difficult to work with? Love to hear your comments!

  • @Killacorn
    @Killacorn 6 років тому +643

    in 34 years ive never had a dispatcher lie to me, or a truck company cheat me.
    I have also never been a trucker.

  • @brianswindle316
    @brianswindle316 6 років тому +131

    As a former dispatcher I didn't use most of those lines. I also got yelled at alot for not lying to the drivers. I always checked before telling the drivers anything just so I wasn't wrong.

    • @SmartTrucking
      @SmartTrucking  6 років тому +60

      I can see why you're a former dispatcher, too much conscience. Don't get me wrong, I've had a few great dispatchers but they worked for good carriers that didn't want them to lie or cheat their drivers. Dave

  • @rashidabdul-ghani4933
    @rashidabdul-ghani4933 5 років тому +26

    I once refused to take an overweight load. They made me wait in the dock for 10 hours to take the weight off. I went back to the scale and was still 600 pounds over. I violated HOS to get my load in on time. I asked to return to my home terminal. It took the dispatcher 3 days to get me back. When I got back I dropped my trailer, went into the office the next morning and quit. The manager begged me not to quit. He gave me money for a bus ticket home. I took the train. I saved my DAC report by not abandoning their truck.

  • @paulweston2267
    @paulweston2267 7 років тому +274

    A truck driver passes away and in heaven is given a beautiful classic 359 pete to drive for all eternity. When he asks about his dispatcher to get a load, St Peter scratches his head and replies "I don't think we have ever had one of them up here".

  • @Dogleg1957
    @Dogleg1957 6 років тому +240

    What's taking you so long it's only an inch on the map

  • @Trail-of-dead
    @Trail-of-dead 8 років тому +390

    It's like you've met my dispatcher

  • @bodarville7860
    @bodarville7860 7 років тому +79

    I'm from California I dropped a load of in Redlands with 3hrs left on my clock at 1630. I had a dispatcher sitting at a desk back in the corn belt tell me I could go out to Chino pick up another load and take it into the heart of Los Angeles unload and get parked in under 3hrs at rush hour. I asked him if he had ever driven in Southern California at rush hour shockingly he said no.

    • @SmartTrucking
      @SmartTrucking  7 років тому +18

      They don't seem to issue maps to dispatchers, do they? Dave

  • @josephrivett6158
    @josephrivett6158 6 років тому +129

    "We're all one big happy family here.......". Yeah, so was the Manson Family.

  • @Theonedjneo
    @Theonedjneo 8 років тому +294

    "We'll make sure you're home for the weekend!"
    "Yeah, but which weekend?"
    This made me lol. Good video.

    • @SmartTrucking
      @SmartTrucking  8 років тому +4

      Thanks! Dave

    • @johnstrunck3659
      @johnstrunck3659 7 років тому +2

      Smart-Trucking.com Excellent! Lol

    • @theceo_3805
      @theceo_3805 7 років тому +3

      thecohorts omg I️ swear to god I️ just cried of how hard I️ laughed 😭

  • @jodyfelland2162
    @jodyfelland2162 6 років тому +63

    Never met a customer or dispatcher who valued my time.

  • @barbusie4764
    @barbusie4764 7 років тому +78

    I spent nearly 25 years doin the JOB.. I have heard
    every one of those travel agent lies.. How ever during
    the last 15 years I finally got to work with dispatchers
    who knew I wouldn't put up with any of their bull - shit
    without kicking some ass the next time I was in the yard..
    I was a professional and could take a load up into Canada
    and up to Yellow Knife if they ever needed that and they
    knew that..
    That's why the last company I worked for " Dynamic Transit, "
    would run me in the north west during the winter because I
    could navigate snow and ice and Blizzard conditions without
    dumping the load. Though it did get a little ruff on the trucks..
    But to me a truck was a tool, not and RV.. And if it won't run
    and do what it's designed to do, then I can't get the job done ...
    I retired due to failing health in 2012 or I'd still be doing
    the JOB.. When I retired I had nearly 3 million miles in the
    saddle It wasn't accident free, but I still managed all that ..
    I can't remember how many times I crossed the Mississippi
    River from the most northern point to the most southern point,
    but I do know it was a lot ..
    I was sitting across the river from Manhattan in Elizabeth NJ.
    when the towers got bombed the first time.. And I was
    unloading in Cleveland when 9/11 happened.. Me and another
    driver watched the plane that went down in Pennsylvania
    make a tight U - turn while on approach to Cleveland airport
    and head back east..
    We watched this airline do a tight hard banking left turn that
    would have been the envy of any fighter pilot, and increase
    altitude as it headed back to the east.. About ten minutes
    later the T.V. news was reporting the plane we saw went
    down in a field in Pennsylvania .. It was flight 94...
    I got to witness a lot of history in real time doing THE JOB..
    I was in the right place at the right time for a lot of what
    went down over the last twenty years.. I encountered large
    tornados, hard freezes, Blizzards, whiteouts, watched hundreds
    of accidents ran into 4 major hurricanes including Katrina..
    She chased me plum up into Tennessee..
    I had delivered a load to New Orleans the morning Katrina
    blew into the gulf .. I was in the middle of a ten hour break
    at a Pilot station Hammond La. when I saw that bitch hang
    a hard right turn in the weather radar on T.V. Something I had
    never heard of much less seen before.. When I saw that, I
    did some calculations and figured it would hit new orleans
    somewhere around midnight give or take an hour one way
    or the other..
    I already had a dispatched to deadhead to Nashville for a
    load of frozen going to St Louis.. So I shortened my break
    at about 6 pm, saddled up,and got the hell out of Dodge
    before shit hit the fan.. That storm was hot on my ass and
    six hours behind me.. But I got out ahead of the crowd,
    and finally got out from under the storm when I crossed
    into Illinois late the naxt day..
    And that was just a few of the hundreds of adventures I had,
    doing THE JOB ....

    • @SmartTrucking
      @SmartTrucking  7 років тому +13

      Yeah, it is a lifetime of experiences, isn't It? Dave

  • @kennytran6947
    @kennytran6947 6 років тому +21

    I had a dispatch tell me to take a load from Fontana ca to Indio ca when I exhausted my 70hr (and It was my day off and I was at home no more than 12 hours) he told me he would excuse it and told me not to worry about my 70 hour. I told him I’ll leave the keys in the truck so he can deliver it because he was gonna make me do something illegal. He got upset because I was not compliant with there orders. So I quit :) and decided to buy my own truck and venture on my own, been almost a year with no regrets.

  • @clifforddavis8518
    @clifforddavis8518 6 років тому +63

    My most common lie was take this crap load and I’ll pull you a good one after lol

  • @TheTallMan50
    @TheTallMan50 6 років тому +6

    This is why i'm a linehaul/LTL driver. Terminal to terminal, home on average every other day, more money, less stress and a lot less bullshit.

  • @BSE1320
    @BSE1320 6 років тому +50

    My current favorite is:
    "Don't worry, they have overnight parking there."
    Until you get there and they don't.
    Now, I always call ahead. Lesson learned.

  • @jefrey5578
    @jefrey5578 6 років тому +23

    Thats why I stopped working for a company back in 89. I've worked for the same mom and pop car hauler since 1991 and couldnt be happier.

  • @stevescott6503
    @stevescott6503 3 роки тому +9

    When I drove, I recorded all conversations with dispatch. I also kept any emails or messages sent to me. I covered my butt as much as I could. If there was a problem and I got blamed for something I didn't do, I had proof. Dispatchers are like politicians and lawyers. shake your hand and pee on your foot at the same time.

  • @michaellake2359
    @michaellake2359 6 років тому +9

    I drove OTR for millions and millions of miles, all 48 and half of Canada. I have never driven for any company with more than a half dozen trucks. Didn't make the "big bucks" but always had a sweet ride and knew everyone in the company. Never worried about the crap handed out by the major carriers. I had lots of miles, trustworthy bosses/dispatchers, and a real open door policy. When I finally got out of the truck and decided to take a dispatcher job, I never forgot life on the road. My drivers were happy and they made money.

    • @SmartTrucking
      @SmartTrucking  6 років тому +3

      That's exactly the way to go, in my opinion. Good job Michael! Dave

  • @ashton35
    @ashton35 5 років тому +27

    "You ever have a problem, call me" = call me so I can talk you into thinking you're the issue

  • @TheDrummer51
    @TheDrummer51 5 років тому +5

    I've heard them all, lol. Had one gal ask me if I'd run a hot one (about 2000 miles in 2 days....doable but a stretch. She said it had to be there Friday. I get there and they're saying, "Wow, we weren't expecting this until next week."
    I said, 'Really." And I realized what she'd done. Friday was the end of the month. So I called her, and said, "Hey, these guys are surprised I'm here." She acted all innocent. I said, "Look, I know you wanted to get that little bit extra on your bonus, but you brazenly lied to me to get it. Now, I will never trust you again, and I will tell the other drivers what a little snake you are."

  • @techguy404
    @techguy404 6 років тому +27

    The good ones I love:
    "Delivers tomorrow at 8AM."
    Con: You're five days late.
    "This load HAS to get there today!"
    Con: Have to wait till Monday.
    Dispatch: We'll let shipper/receiver know.
    SHP/CON: No one contacted us.

  • @Gcal1956
    @Gcal1956 7 років тому +25

    This is EXACTLY why I went and got my own truck and my own authority.
    I get a rate con. Anything happens thats not on the rate con. The load doesnt come off. I have threatened to put loads in storage and settle problems in court. All the sudden that broker who wasn't answering the ph, will blow your ph up till you answer when you say Im stopping the load IN STORAGE!
    detention IS paid or you will never see me pull a load for you again and I will report you to the load boards etc.
    I'll lose a few hours every once in a while. But they will lose a good carrier.
    for the most part its dog eat dog.
    But I found some decent brokers who are honest about the good and the bad and I give them a break on the rate in turn they are honest.

  • @arad4912
    @arad4912 7 років тому +32

    I requested home time after being on the road for 12 days, and they didn't get me home for almost another 2 weeks. Or preloaded trailer was too heavy, drive or steer tires were overweighted even after sliding 5th wheel and tandems, dispatcher says he will send day cab to pick it up, made me wait at the customer ,waited 4 hours, been calling dispatcher every hour or so to find out what's going on, the security guard also talked to the dispatcher. Finally the dispatcher simply told me that he didn't send anyone to pick up the trailer........these corporate sadists should be executed for doing this kind of sabotage.

  • @frankbrumley9547
    @frankbrumley9547 8 років тому +141

    The worst dispatcher I ever had where former drivers. Always giving you that super trucker BS. Back in my day I used to do this and that, what a joke!

    • @I_like_turtles_67
      @I_like_turtles_67 7 років тому +14

      Frank Brumley Our dispatcher was fired so I have had to fill in and drive part time. I try to make it a point to NOT bring up my previous driving for this very reason LOL.

    • @wetlettuce4768
      @wetlettuce4768 6 років тому +9

      Yes! We had one trucker transfer to working dispatch and the guy became an arrogant useless jerk he spoke to drivers like filth fortently he upset the old boys one day and they weren't taking his shit and got him fired :D

  • @mrblack6467
    @mrblack6467 8 років тому +141

    How about: Yup! It's a drop and hook. ....only to find out it's a live unload. ..tomorrow.

    • @SmartTrucking
      @SmartTrucking  8 років тому +12

      Yup, that's a good one! Dave

    • @camaro2390
      @camaro2390 6 років тому +13

      Or the reverse: you think it's a live load, but it's a drop and hook and you didn't fill up the reefer tank because you thought you'd be keeping that trailer.

    • @DaytonaRoadster
      @DaytonaRoadster 6 років тому +5

      like, keep in mind, that not the dispatch, that the account manager who screwed that up and put it in wrong, the dispatch and planner both go off data put in by the AM, if it aint right, everyone gets screwed

  • @MountainFisher
    @MountainFisher 7 років тому +48

    I learned one thing that made keeping my sanity easier the first year I drove truck and that was I am the boss of this truck and they may tell me when and where, but I stopped letting them tell me how and for how long and I made it perfectly clear that I wasn't going to drive illegally. I have flat out told a dispatcher to go to Hell I don't drive on ice and Dallas was covered with it, but he "ordered" me too deliver my load. I told him he "better call and reschedule because even if I was stupid enough to drive on wet ice I wasn't going to get there in 2 hours at 5 miles an hour." I was 80 miles away.

    • @SmartTrucking
      @SmartTrucking  7 років тому +10

      That's the way to do it Jimmie! Drive safe! Dave

  • @yshouldifoogle6724
    @yshouldifoogle6724 7 років тому +118

    rookies.... just tell the dispatcher what they want to hear if they are telling you what you want to hear. play the same game.

  • @roberts.5790
    @roberts.5790 7 років тому +30

    ALL drivers gets disillusioned daily by dispatch. Lookers, if you have half a brain, run from trucking and find a real life. Two, if you do drive for a living, the company will only permit you enough money to barely get by so you can not get away to another life. They can, but won't pay more, just to keep you bound to the job.

  • @KentuckyRanger
    @KentuckyRanger 8 років тому +40

    Lord, this brings back soooo many memories, LOL!
    When I worked for PST out of SLC, UT the dispatchers were such jerks!
    They were so bad, I remember their names! I guess after 2 years of being screwed over burns into your brain. The three head dispatchers where Rick Shane and Lloyd. I used to call them the three amigos.
    It got so bad just before I quit. They would sit there, phone ringing off the hook, and wouldn't answer. It got so bad they installed an answering machine.
    Shane went to the hospital one night when a driver yanked him through the dispatch window. They used to lock the door to the room and hide out like rats.
    Ahhh the good old days...

  • @Jerzeecanuck
    @Jerzeecanuck 8 років тому +106

    Dispatcher: "Safety is our #1 priority!"

    • @NikoBellaKhouf
      @NikoBellaKhouf 7 років тому +2

      It was for my company. My safety score was perfect.

    • @ApricotData474
      @ApricotData474 7 років тому +8

      Jerzeecanuck .......unless the load is late lol

    • @MattPerk7
      @MattPerk7 6 років тому +6

      "So make sure you don't get a ticket or accident while speeding and fixing your logs"

    • @wetlettuce4768
      @wetlettuce4768 6 років тому +9

      "We don't tolerate speeding we plan our schedules so you have plenty of time" few days later "I'm going to need you to put your foot down the client just called saying they're closing early"

    • @anthonyjohnson9453
      @anthonyjohnson9453 6 років тому

      Jerzeecanuck swift is out of that category

  • @paulweston2267
    @paulweston2267 7 років тому +50

    It is 3:00 pm on a friday afternoon. You are in south jersey, you can easily make it to queens by 5:00.

  • @ontariobushcraft536
    @ontariobushcraft536 7 років тому +15

    WRITE EVERYTHING DOWN! Times dates locations Load numbers. Suzy told me this on this day at this location with this load and she lied lol Mike told me the place is waiting got there and they had no space. ETC they want you to keep a log to cover their ass You need to keep logs to cover your ass. SMART TRUCKING

  • @whitetailridgehomestead
    @whitetailridgehomestead 7 років тому +31

    Sounds Legit to me. And this is why I will fire any dispatcher that lies to any driver....company or otherwise. If you cant treat the people good who are working with you to make money you need a new job.

  • @matthewcarello9280
    @matthewcarello9280 7 років тому +21

    I ran docks for 5 years and i can say i had great drivers i really liked them and i spoke to them and ther companies. I can say they have it tough when it comes to there job and they get lied to constantly. Its one thing when your told this and that when youhr working in your own town but some of these guys are days from home. I always made sure on hkt days they had good drinks and if the company had a party or picnic that they got something to eat. I wish you guys the best i know what you go through and i respect what you do.

  • @TheCalgarydoug
    @TheCalgarydoug 7 років тому +11

    I remember being told a load had to be tarped and if any part of it was exposed to the elements I'd be in shit, then they piled it outside. A year later the same load was sitting in the same place.
    A dispatcher gave me an address to pick up a trailer at in the far south east corner of the city and there was no trailer there.
    I called dispatch from a business near where the trailer was supposed to be and dispatch repeated the same address. An hour later we found he had the street number and street number reversed and the trailer was downtown.
    I talked to a guy who did his first trip from Calgary to Vancouver for a tanker company and when he called for a new load he was told to call back in four hours. That happened three more times so he bobtailed back to Calgary and quit.
    Back in the mid 60s the guy I worked for was notorious for not paying wages. In the end I had to steal his truck to get paid.

  • @SocialistDistancing
    @SocialistDistancing 5 років тому +10

    I love it when they say, you'll be at home every night. Ya, for about 4 hours. I spent more time sleeping in the truck waiting to get loaded.

  • @RedSliceGaming34
    @RedSliceGaming34 7 років тому +29

    "Your the only driver that can do this"

  • @texasgonzo67
    @texasgonzo67 6 років тому +4

    Good to see that nothing has changed in over 25 years with dispatchers! I swear, you nailed every lie handed to me by several companies way back when. At best, a drop/hook operation was my personal favorite, we barely saw a hotel 1x/month pulling for Carolina/GI. (And zero east coast, nothing beyond Chitcago atleast). Keep the truth comin man!

  • @sgterb
    @sgterb 8 років тому +30

    remember if a dispatcher is talking, it is most likely a load of BS. also invest in a recorder to use with your phone. had a crappy dispatcher try and set me up. would have worked if I did not have them ON TAPE telling me it was approved. oh and for the arm chair lawyers. you can record any conversation YOU are a party too
    be safe

    • @crunch9876
      @crunch9876 6 років тому +2

      Jerry Erb not true. Some states you need their consent to audio record.

    • @sludge4125
      @sludge4125 6 років тому

      I was surprised to learn this.

    • @brentb5303
      @brentb5303 6 років тому +5

      You are correct. In most states only one party has to give permission. Since you do and your one party your good to go.

  • @sabcia91
    @sabcia91 7 років тому +37

    Lots of drivers are as dumb as the dispatchers, throw a broker into this mix and its a circus!:D

  • @richdoherty370
    @richdoherty370 7 років тому +8

    Exactly, dispatcher is always telling me I will have enough hours to deliver on time. As long as I don't mind driving all night after being up all day.

  • @angc214
    @angc214 5 років тому +5

    I got a few NYC loads when I was driving. My fleet manager was from New York and knew the city like the back of his hand. He told me exactly which way in, which way out, who the old lady on the corner was, etc. Never liked NYC but he made my life so much easier.

  • @Trainfan1055Janathan
    @Trainfan1055Janathan 7 років тому +63

    "Your home every weekend." Nope. I spent MOST of my weekends driving to the north east.

    • @scootin123
      @scootin123 6 років тому +4

      Trainfan1055 yea if you lived in the South most of your loads would be from Minnesota to New Jersey if you lived in the north . Well I didn't live in the north but another driver clued me in on the scam that you are dispatched as far away from home as they can get you

    • @youtubechangedmyname
      @youtubechangedmyname 6 років тому +3

      Trainfan1055
      Whats wrong with the Northeast ???
      lol j/k im from CT

    • @Rhaspun
      @Rhaspun 6 років тому +6

      "We just don't have anything going towards your home right now".

    • @stephenpierce1756
      @stephenpierce1756 6 років тому +2

      Trainfan1055 then it looks like you are working for the wrong company bro lol....unless I tell them different...I'm home every weekend...smfh

    • @brentb5303
      @brentb5303 6 років тому +2

      @@scootin123 Your on to it. Now I'm not saying that all companies do this but mine definitely does. I picked up on it after about a month. I live where they have one of their biggest contracts. Haven't sniffed my home state in two months.

  • @CarlosCarlos-oz4qr
    @CarlosCarlos-oz4qr 7 років тому +4

    That part about a "hot load" is so true. Its only because they made a mistake and they need you to clear it up for them asap.

  • @mikemesser4326
    @mikemesser4326 7 років тому +6

    Got a good laugh listening to this list. I have heard most of them. All that said, my current company does a little better. Mostly good dispatchers. Only problems are night and weekend dispatchers. For those NOT drivers, that is just par for the course.
    The best lie I got told in recent times was when I had just over an hour left on my logs (elogs) and I was at the closest parking to a shipper. It was a live load. I asked one question: Did the shipper have overnight parking? It was brokered load.
    Well, they called back and REALLY needed me to pick up the load to get some other driver home for his time off. The broker didn't know about the parking, so I said no. A higher up in the company called me and asked me to roll out and assured me there was parking available. I said fine and rolled out, but advised him that if I got there and found out they lied, I was turning right around and heading out.
    It was a chemical plant with a security gate. Now anyone who knows anything about chemical plants knows they they generally won't let you park there overnight. It was a friday afternoon and they would be closed for the weekend. So I asked if it was possible to drop the trailer and they had anyone at all there on the weekend. That turned out to be a yes, and there was a tiny truckstop with enough space for a couple bobtail tractors to park. I worked it out.
    Well word got up the ladder at my company and someone higher up chewed out some of the people who pushed me. I actually got an apology. Those are REALLY rare. I told them I wasn't mad. I just wasn't going to run on elogs way over my hours.

  • @69zenos1
    @69zenos1 7 років тому +16

    The dispatchers I worked for always "forgot" to add the hand unloading fee, etc. to my settlement. Always get names and confirmation numbers.

  • @slick8640
    @slick8640 7 років тому +33

    I record every word my dispatcher says.

  • @ammoroad
    @ammoroad 5 років тому +3

    I worked for Schneider back in the day and they always lied about getting me back to attend my National Guard drills on time. I made it to drill NEVER!!! They didn't care one bit. I quit in Washington state and flew back to NY, FIRST CLASS. They actually taunted me on how was I going to get back home, like I was broke or something LOL

  • @roadwarrior70
    @roadwarrior70 7 років тому +24

    The best Dispatchers are former Drivers. I'm a Dispatcher who drove 15 years (Route and Long Haul) and only stopped driving because of an eye disease that has robbed most of vision. My drivers make money because I've been in their shoes. I know weather, delays at pu and drop locations, etc cost Drivers money. Like I tell my customers, If the wheels aren't turning the Driver ain't earning. Safe travels to all of the Drivers out there, and yes...there are still some great Dispatchers on the other end of that phone. :)

    • @SmartTrucking
      @SmartTrucking  7 років тому +4

      Yes there are and I don't think a dispatcher should be able to become a dispatcher unless he has driven previously for a living. Dave

  • @TruthTeller410
    @TruthTeller410 6 років тому +8

    I've never drove a truck a day in my life but find all of this very interesting

  • @cortransport
    @cortransport 7 років тому +29

    No force dispatch they say! " if you dont do this load, you wont go out any time soon."

    • @DaytonaRoadster
      @DaytonaRoadster 6 років тому +3

      force dispatch means i cant make you run illegal, you are still expected to do your job. No one likes going to Jersey, but freight has to be serviced and thats a state as much as any other

  • @jasmineduran6731
    @jasmineduran6731 5 років тому +3

    I never knew that it’s not always the dispatcher. Thanks for the tip! 👍🏼

  • @Trashboat1979
    @Trashboat1979 8 років тому +6

    Love it love it, I left a company with the "no favorites", amongst other things for the place I'm at now. May make less but I now love what I do. Keep up the great videos.

  • @mrj-charles6383
    @mrj-charles6383 7 років тому +6

    My favorite one back in the day was when I called dispatch to them the thruway was closed because of snow. He said so whats the problem you want me to call the customer and tell them your scared to drive in the snow. Basically said figure it out or you will be sitting. I had a hot load they told me to get there on a certain day and I did only to find out I was 4 days early. Almost got stuck there luckily people were nice and unloaded me early.

    • @SmartTrucking
      @SmartTrucking  7 років тому +4

      Doesn't that type of thing make you want to punch that dispatcher right in the nose when you get back? Dave

  • @donmiles1039
    @donmiles1039 6 років тому +2

    thank you Dave!!!!!!!!!! ive been driving since 1971. every last word that you've said from start to finish about the trucking industry old scool to modern day trucking. thank you Dave!!!!!!!!!!!°!

  • @tksts37
    @tksts37 6 років тому +7

    I was told, " drivers come a dime a dozen! If you don't want a load clean out your truck!"
    My sister died in a house fire I was told I had to put in 7 days in advance to be off
    A company I was working had fired at least 10 drivers in one week, they placed pictures of those drivers above the dispatch window and the reason why they were fired with a note saying "who's next?"
    And how about, " sure we don't have forced dispatch but we're going to charge you every time you turn down a load!" ....I can write a book about my experiences in trucking lol

    • @SmartTrucking
      @SmartTrucking  6 років тому +2

      Geezuz! And they wonder why there's a driver shortage! Dave

  • @legasiguy551
    @legasiguy551 6 років тому +5

    It's such a crying shame that dispatchers and people in management think that they have to lie most of the time to the drivers. If they just told the TRUTH, they would have much better results production wise because the drivers would be faithful hard workers because they're dealing with a straight up person with no bs! Wow the TRUTH, what a concept!

  • @bigjimne
    @bigjimne 6 років тому +4

    Love this. As a side note, as a flatbedder we always try to fuel before picking up lumber, shingles, brick, things that are loaded for weight, not count. Have a third party broker that always complains that I'm not loading 55k on my deck. I'm not driving a cascadia no chains or headache rack with an all aluminum trailer. tell her what I'm grossed at and if she wants me to run overweight she has to pay me to run around the scales. Changes her tone in a hurry ha ha

    • @SmartTrucking
      @SmartTrucking  6 років тому

      friggin load brokers. Lie to the customer about the weight she can handle when she doesn't even own a truck and expect you then to dodge the scales for the same rate. Where to do they find these people? Dave

    • @coldfusionspacexxx9814
      @coldfusionspacexxx9814 6 років тому

      How can you drive overweight knowing the fact? You are risking lives and jail-time...

  • @l3laSk
    @l3laSk 4 роки тому +7

    i've been a dispatcher for almost 10 years and i've NEVER talked to my drivers like this. TRUST is HUGE in this business and right behind that is RESPECT and appreciation. I am truly disheartened by the kinds of things drivers have to endure out there on the road. I understand that the decisions i make everyday here at this desk have a direct impact on the lives of countless wives, sons, daughters, grand children etc..

  • @usdpaulp
    @usdpaulp 8 років тому +8

    I love the open door policy. When I worked at a large carrier my key card only let me into the driver's lounge and the showers everything else was off limits. How the hell do they call it an open door policy when you can't even get the bastards to tell them off

  • @tmobilesucks3090
    @tmobilesucks3090 7 років тому +2

    Second time I watched, still laughing, subscribed. A dose of reality. I'm not crazy... thanx!
    People don't believe the things I have been through and then they hear another person tell them.

  • @floridadude8382
    @floridadude8382 5 років тому +13

    I think all the thumbs down for this video are from dispatchers

  • @tbdieseltrucking
    @tbdieseltrucking 8 років тому +13

    So true Dave. I haul petroleum tanker, and the best one I get is.."Yea..the load will fit." Dispatch pre orders based on projected sales....I show up with 11,500, and the tanks will hold 10,000. Dispatch response.."Oh I guess I ordered it wrong. " Take the rest here for the measly split drop pay.

    • @davidp4043
      @davidp4043 6 років тому +2

      TrucksTalk&Trash similar hear in Ireland buddy,but fuel freight is much better than dry homes😎

  • @jeremiahmills051977
    @jeremiahmills051977 7 років тому +3

    you know what a truck driver says when he's done something stupid he calls his dispatch and says you ain't going to believe this

  • @jjscustomfabrications8234
    @jjscustomfabrications8234 7 років тому +2

    Hahahahaha. I needed a good laugh this morning. Thanks. "Don't worry... you'll have lots of help when you get there...."

  • @larrygreen8912
    @larrygreen8912 7 років тому +3

    Don Schneider told me one time that a dispatchers job was to get drivers to do things they don't want to do. Schneider had a computer program that auto dispatched so he didn't even look for a load.

  • @chanceharvey8258
    @chanceharvey8258 7 років тому +5

    I love it when a dispatcher tries to "drive" my truck from their computer. I think most will understand what I mean.

  • @Pete-from-Tn
    @Pete-from-Tn 8 років тому +26

    What???? You mean a dispatcher will lie to a trucker? No way would that ever happen. Unless there breathing and at work. Or if there dead and still on the job. Had a few of those loads, The plant is going to shut down of the load is not there at 6am. OK I'm 18 hours away. Your company truck is limited at 66 MPH. And I have to average 73 to make it.
    No kidding this happened to me in 1986. Company told to use that #9 button that was under the seat. Along with the new spring. Old school trucking at its finest.
    Or the 1995 Freightliner Condo with 53ft trailer. And you need to haul 48,500 of cotton.

    • @rookiefreediver7522
      @rookiefreediver7522 7 років тому +5

      Pete kildow
      Sure I'll get it there in time......that's a good time to take a nap. lol

    • @rookiefreediver7522
      @rookiefreediver7522 7 років тому +3

      Pete kildow
      You know if you lied like they do the hypocrites would have a cow. lol

  • @UsNCollord216
    @UsNCollord216 5 років тому +4

    “I have something lined up for you after you deliver”..... “someone else took that load from me”...

  • @carychurchill733
    @carychurchill733 7 років тому +3

    Dave, great video. l learned real quick that Dispatchers streeetch the truth (AKA LIE) Yeah take this load, its a nice trip. Yeah right! Oh we'll get you home every weekend..yeah the first one, never saw another one till i left the company.

  • @jamesdjesse
    @jamesdjesse 5 років тому +4

    I find it amazing that this industry feels its okay for everyone in the company to lie to drivers. I have walked away from several jobs because of lying recruiters.

  • @theflashingscotsman
    @theflashingscotsman 7 років тому +19

    I made local deliveries out of CountryWide's Fontana office for a while, and a lot of it was taking a trailer from Fontana to Whittier, to the Kodak warehouse. Invariably, I would show up early a.m. in Whittier, and wait from five to eight hours to get unloaded. Paid hourly, of course. After a while of this, I decided that I could stay out partying all night before one of those runs, drive a couple hours, then crawl in the sleeper and crash for a few hours.
    Then, of course, I showed up at Whittier and they unloaded me immediately, and the dispatcher had a full day worth of running around locally planned for me. What a miserable day that was. Never assume anything.

    • @SmartTrucking
      @SmartTrucking  7 років тому +2

      Good story! Trust those dispatchers to ruin a good plan! Dave

    • @scootin123
      @scootin123 6 років тому +1

      Lester Hartness where is Fontaine is that outside of z Los Angeles? Us eastern drivers would get the big run to I thing z Fontana unload the following Monday sit in the one of two trucks stops for a week running short haul loads to long Beach . Boy was i a Sucker

    • @AB1B1
      @AB1B1 6 років тому +1

      Man I was feeling good reminiscing about my days truckin til I read this. Lol

  • @jameslane9267
    @jameslane9267 5 років тому +2

    Back a couple years ago with my former company I hauled foam cups from Chicago to Salt Lake City. Boy we’re those some fun lightweight loads in the windy terrain on 80 in Wyoming! Anyway, it was boxes of foam cups on the floor of the trailer no skids. So of course the load paid well. When I got to the receiver. My dispatcher says there will be a load to pick up in Idaho about 150 miles away to come back to Chicago with. Said great. He sent me the rate confirmation sheet, I went to the shipper, and all should be well, right? Come to find out this load he had given me, was from a pickup a different driver did the previous week, just with changed appointment times and dates on it. That’s right, they literally went as far as to forge a document, just to lay me over for a load that was picking up the next day in Idaho, just to get me there to the shipper 😂🤦🏻‍♂️ dispatchers truly think we are the dumbest people on earth. Yet he’s the idiot with nothing better to do than to forge a document rather than tell someone the truth. That is an example of the extent dispatchers will take their lies to.

  • @juanavalos4232
    @juanavalos4232 7 років тому +3

    You forgot the tried and true, "If you do this load for me, I promise I'll take care of you on the next one". Famous last words.

  • @bigbossjc4117
    @bigbossjc4117 7 років тому +30

    Lmao😂😂😂 damn he telling the whole truth.

  • @larcm3
    @larcm3 7 років тому +46

    i was sick one day throwing up. I phoned my dispatcher telling him I wont be going to work because if my condition. He tells me You have to go to work as we don't have any other driver available today. Being a nice guy I tell him ok I'll go but only if it's yard to yard dropping amd picking up a loaded trailer. He says ok. When I go to work feeling all sick I find out I have to make a delivery and pick up a load. I kept phoning my dispatch and he wont pick up because he's off at home relaxing with his family and I feel like the biggest sucker in the world.

    • @SmartTrucking
      @SmartTrucking  7 років тому +19

      I would have been inclined to go home, when I found out he 'broke the deal' and lied. However, that could have cost you your job. Lesson learned. The next time you see the dispatcher how he played you wrong, and you won't be doing him a favour again and when you are sick you are sick. He obviously can't be trusted.

    • @Marionettenightmares
      @Marionettenightmares 7 років тому +14

      According to FMCSR if youre Ill or extremely sick or extremely fatigued you can not be forced a load

    • @Marionettenightmares
      @Marionettenightmares 7 років тому +3

      Jump to navigation
      Cornell Law SchoolSearch Cornell
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      CFR › Title 49 › Subtitle B › Chapter III › Subchapter B › Part 392 › Subpart A › Section 392.3
      49 CFR 392.3 - Ill or fatigued operator.
      eCFRAuthorities (U.S. Code)What Cites Me
      prev | next
      § 392.3 Ill or fatiguedoperator.
      No driver shall operate acommercial motor vehicle, and amotor carrier shall not require or permit a driver to operate acommercial motor vehicle, while thedriver's ability or alertness is so impaired, or so likely to become impaired, through fatigue, illness, or any other cause, as to make it unsafe for him/her to begin or continue to operate the commercial motor vehicle. However, in a case of grave emergency where the hazard to occupants of the commercial motor vehicle or other users of thehighway would be increased by compliance with this section, thedriver may continue to operate thecommercial motor vehicle to the nearest place at which that hazard is removed.
      [ 35 FR 7800, May 21, 1970, as amended at 60 FR 38746, July 28, 1995]
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    • @scootin123
      @scootin123 6 років тому +2

      G Ks well I grant you as the biggest but I am second biggest

    • @scootin123
      @scootin123 6 років тому +1

      Nikki Mcnese Yea well the FMCSR is 700 miles away ànd the dispatcher is in your face over the Qualcomm and that day that I'm sick the Safety officer is filling in for my regular dispatcher who's at home for his child's birthday

  • @Soundafek
    @Soundafek 5 років тому +2

    Brings back memories of my OTR days. The many lies that dispatchers tell SmH..

  • @jonrichardson7848
    @jonrichardson7848 7 років тому +12

    And don't forget the best one
    Well your the only one in the area,and theres,800 trucks in ur fleet

  • @citizen23606
    @citizen23606 7 років тому +5

    Heard-that-open-door-policy-too-bad-they-fired-me-because-i-bought-a-good-bottle-of-scotch-to-a-smoke-free-drug-free-work-place

  • @SuperMillions100
    @SuperMillions100 7 років тому +9

    Dispatcher: yeah, you can idle your truck in 100 degree weather!
    Driver: the truck has idle shut down. It doesn't idle
    Dispatcher: call breakdown
    Driver: it's 100 out
    Dispatcher: *silence*
    Driver: hotel? Anything?
    Dispatcher: silence

    • @SmartTrucking
      @SmartTrucking  7 років тому +5

      Inhuman the way some companies treat their people. Drivers need to boycott those carriers and labour regulators need to step in. Dave

  • @MattPerk7
    @MattPerk7 6 років тому +4

    Lol, a lot of truth in this video. Keep in mind sometimes the bad info you get from your dispatcher is directly related to the bad information they got from the customer or 3PL

  • @mega13man1
    @mega13man1 5 років тому +5

    Always beware of two words out of the dispatch .. "for you"

  • @nictrew
    @nictrew 6 років тому +3

    It sounds like you need to find a new company. I’m a dispatcher and I don’t do any of this.

  • @kizerbread
    @kizerbread 4 роки тому +3

    I like when they neglect to tell me the delivery time of a load you can run straight threw. They purposely don't tell me the time because it's not scheduled to deliver till the next day and THEY want me to run straight threw and TRY to offload it early. But when they won't unload you until your appointment time and you sit there 15hrs, they won't pay me detention because well, I SHOWED UP BEFORE MY APPOINTMENT TIME. 🤬

  • @NikoBellaKhouf
    @NikoBellaKhouf 7 років тому +3

    Now do one about lies drivers tell their employers.
    I'll help get you started:
    "I'm available to work every day (except for days of the week that end in "day")."
    "I'll treat your truck like it's my own."
    And all around whiny

  • @crashcoreytx
    @crashcoreytx 6 років тому +6

    Just don't call them, or hang up if a bad dispatcher answers the phone, its sad but true

  • @testrun3098
    @testrun3098 6 років тому +7

    wonder why there shortage of truckets in usa

  • @alensolic6544
    @alensolic6544 8 років тому +10

    Dispatchers in US? Take a minute and read this.
    At a forum in Croatia (Europe) was a discussion on the state of the transportation in the USA. One character was from Serbia. Now, Croatia and Serbia were part of Yugoslavia Federation / Union.
    A young man is working as a dispatcher,for a Chicago based company, FROM SERBIA/EUROPE !!
    Here are some parts of the talk:
    "Otherwise, I'm doing this job from Serbia, OUTSORCING. Regarding the drivers, I most like to work with Moroccans, Cubans, Americans (but only with those who love to fix their logg-book) Bulgarians, mainly those who are younger and who can run over 1000 miles from 11am until tomorrow 13PM,
    So I'm a dispatcher, I have "my" trucks. So they're a driver-owners (owners of their vehicles), but I find them jobs. I intercede in conversation with the broker, taking tours, signing contracts. As for the technical part,it's very simple. Only good internet and all perfectly funkionise. We have the most ordinary server that is connected to our office in Chicago! The tours are through program "trans core 360" We have paid accounts, and that's it.
    As for the phone, we are connected over VoIP server with access to Chicago in its telephone network. And it's all talk. Hours of 15-23 (in Serbia), which is 8-4 chicago time. All clocks in Offise on chicago time, all to a computer! So we come to work in 15 hours, and all say good morning! In fact no one knows we're not in Chicago."

  • @Grundini91
    @Grundini91 7 років тому +3

    "We have an open door policy." When I worked for Western Express you could walk into the terminal and that was about it. If you weren't going to the Driver's Lounge you had to wait behind a half-wall until your dispatcher would come and talk to you. You couldn't approach them. We called it the 'Jimmy Davis' rule. He was one of their dispatchers that, on more than one occasion, had drivers coming into the terminal for the express purpose of finding him to beat the crap out of him.

  • @jameshamon9878
    @jameshamon9878 6 років тому +13

    I love it when they describe themselves as a family business...
    Not really a lie it's just their family not yours LOL

    • @MrJodyh54
      @MrJodyh54 5 років тому +2

      I tell them I don't want to be any part of their family.

  • @pokeytrucker5296
    @pokeytrucker5296 7 років тому +4

    I guess I must be lucky, I've been with the same company for three years, and dispatch has never lied to me, they've always done right by me, and if a shipper is taking too long, dispatch always takes care of it and gets me on my way.

    • @SmartTrucking
      @SmartTrucking  7 років тому +1

      Clearly you're working for a good company! Dave

    • @pokeytrucker5296
      @pokeytrucker5296 7 років тому

      Smart-Trucking.com
      Carter Express, I heard nothing but good things about them before I applied there, and I have not been disappointed.

  • @terryglenweaver
    @terryglenweaver 6 років тому +4

    You can always tell when a dispatcher lies... They are talking.
    Buy yourself an audio recorder and name, date/time record and file EVERYTHING from your Dispatcher. If it's a bit questionable... Re ask the question. Do the same with the CO.

  • @billy33365
    @billy33365 7 років тому +2

    He 100% rite. Thanks for keeping it real...

  • @bigchills7194
    @bigchills7194 7 років тому +4

    Like when they have ya pick up a loaded flatbed (skateboard), strap and sometimes tarp then drop it at one of there yards and "forget" to tell ya your not getting paid until it's delivered to the final customer! Had this happen a few times and glad I used my crap straps! One time took 3 weeks to get paid when they "finally" got around to sending it out.

  • @randyrawdingii5135
    @randyrawdingii5135 4 роки тому +2

    Thanks for this one, Dave! As a rookie, you're giving me a lot of great advice. "Hold on dispatch, I gotta run this crap by my buddy first"😂😂

  • @peterkantor2561
    @peterkantor2561 7 років тому +7

    the third problem . drivers not come together . if drivers start they own union the industry drastically change.

  • @arvadawelder
    @arvadawelder 6 років тому +2

    The best one I heard I 70 was great last week it'll be great this week. Great means 8-12" of snow. Codriver got us stuck on Floyd hill.

  • @markadoglet
    @markadoglet 8 років тому +10

    it can be like that here in the UK some times its also nigh on Impossible to bay Park into some factories I'm sure they where built when they only had horse and carts definitely never intended to reverse a big truck into and if you hit any thing your bonus has gone and a lot of places there's no one to help guide me in, it can be a bloody nightmare lol...

    • @SmartTrucking
      @SmartTrucking  8 років тому +2

      I've seen videos of some of the tight spots and corners over there, unbelievable! Dave

    • @scootin123
      @scootin123 6 років тому

      markadoglet we got a lot of those horse and buggy loading docks in z Washington DC actually there used to be railroad tract running broad side to the warehouse between the building and the street probably about fifty feet before the big rig blocks most of the street

  • @larslake
    @larslake 5 років тому +2

    Everybody lies in this industry. Recruiters, Brokers, Dispatchers,DoTs and Truckers