Target Calls Security on me for asking a question + Per Purchase Vs. Per Transaction
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- Опубліковано 27 вер 2024
- I informed Zach (red shirt) that I would like to speak to a manager to verify the coupon policy. I was concerned because the staff was misinformed. I know Targets corporate policy well, and I figured a Manager could easily deescalate the situation. Instead, they sent security. Yes, they profiled me and sent security. Most likely assuming that I would soon act out of character. Chris, the security guard, was unable to get the reaction he had hoped for. He was instead met with an educated and sophisticated Black Woman. When we stand together in the #couponcommunity these incidents will stop. I was extremely embarrassed, but I stood up for myself. The entire incident took almost an hour. It was nearly closing time when I left.
Target Policy can be found here:
help.target.com...
#couponcommunity #couponing #extremecouponer #couponer #coupons #couponfairy #couponer #occgang #shoppingwhileblack #shopping #target #security
PLEASE PLEASE PLEASE, make Target aware of this incident and video. Post this video on their Facebook,Instagram, and Twitter pages.
Also call if you can.
Target 🎯
1490 County Rd 220, Orange Park, FL 32003
(904) 278-8652
Target Corporate
1 (800) 440-0680
This is so sad. Security when asked questions about a coupon. WOW
If you tell me how to post it in targets Facebook page I will
Thank you💖 You can post the link to this video on their page. Here is the link ua-cam.com/video/7W2zOU4ZX8o/v-deo.html
Hey, so I posted the link on Targets FB and they responded pretty quickly that they would definitely look into this and are trying to figure out the store. Do you know the store number by chance? I’d be happy to update my post with it!
Never mind - I just realized you put the address here! I’m on the west coast and have not had coffee yet so pardon my ditziness. 😩 I posted the address for them too.
when i was a cashier my only concern was that the coupon wasn’t expired. unless you were giving me a sketchy coupon for a free xbox i don’t care if you have 12 coupons for some febreze 😂
Lol right?! I wouldn’t care either. It ain’t coming out of my pocket so more power to you for couponing! It’s not the easiest thing to coupon (not for me at least). I always lose them or forget.
Same! Lol
g so true. I did cashair at Target. I didnt give a damn about this. As long it went thru. I didnt give a damn. Target too rich for me to care this much.
I didn't work at target but my store had a 4 of the same coupons per a day limit. I followed it strictly because my store tracked every transaction digitally according to ur log in. Once, a scanned 5 instead of 4 and 15 mins later a loss prevention associate came out and 'had a talk with me' and then my manager wrote me up. Then, at the end of your shift you passed in the coupon bag so that someone could go through all the digital text recordings of the transactions and match up the coupons. Target sounds chill...lol.
True, but how long ago was that? These days there are so many super couponers stores probably had to add policies to prevent losses or even end up paying out cash to super couponers.
She took her job way too serious. I worked at target and didn't give a damn about what those coupons said. As long as they were valid and you had the items, them coupons getting scanned.
AllAmericanGuy01 ikrrr and it’s just target nothing special
At ours, AP is extremely by the book, perhaps they were more relaxed and lenient at yours (lucky). Here, though, you take fake coupons or they find you're not following manufacturer's policy, you get a coaching.Three coachings, you get a write up. Three write ups equal a termination.
Trust me leave the cashier alone she didn’t want to that. The bosses always get on their cases YES AT TARGET about accepting certain coupons and having to split them up. She didn’t want to die that because if they don’t they get in trouble from the gsa. They check their coupon drawer. Point blank period!
@@musicamovita well it doesn't seem as if she scanned them at all because the computer would have taken them, no override option should have come up. Another huge problem is that no one is probably trained at Target and rely completely on an LOD for every little thing. Also at the store I worked at their was no coaching- they went straight to a write up, so count Yourself lucky.
@@danibobmk1998 Yeah, the systems are flawed that way. My first week I was able to scan 6 completely fraudulent coupons for Similac or Enfamil, can't remember which ($15 off every one) and it was only when the GSA noticed what was happening that the guy took off with the items he had already gotten away with (he paid like $7 and change). I got a coaching my first week that trickled down from the head of AP, but I asked her specifically to train me on coupons after that. Haven't had a problem since then. After proper training, neither should she.
Coming from someone who works at target and KNOWS the coupon policy, you were completely correct and they were wrong.
Thank you for acknowledging that!
Why do I feel like such a poor/broke/ thief when I shop at places with a coupon????? Oh is it maybe cause that’s how they make me feel 🤔🤔🤔
To me that's shopping smart!!! I dont care what they think of me especially if they are working somewhere like target family dollar or dollar general. Its called saving your money. Who spends money in their right mind when they can save. I'm scanning mine PROUDLY!!!!
Exactly.
@@Desminique09 You'd be surprised just how many rich people stretch every penny they have out as well, as if it were their last 5 cents!
It makes sense to be frugal!
@@ConstitutionGal51 it does. If u look at most rich people...I have a lot here n Auburn al they are going to wear there best two jeans at least a week they just wash them and the same shirts every week. It makes sense. I'm not spending my money on things where I can save a penny.
Uggg I hate the way people make us feel for wanting to save money🤦♀️
Idk why these workers get so personally offended by coupons.. As if the coupons are coming out of their personal pocket or bank account 😑 I literally can't tell you how many times I've seen this type of stuff
L Bo yes. This happens to me too and it’s as if I’m taking money from them like the manufacturer won’t reimburse them 😒
L Bo yes girl 😂😂
L Bo exactly its really weird the manufacturers pay alot for them for promoting product and all this does is turn customers off of their product smh
Its not thats its coming out of their "personal pocket" Its the fact that employees are scared to make mistakes because of the consequences associated afterwords.
The cashier said she was told only 1 coupon could be used so she tried to oblige by that rule (whether it was right or wrong);
What people dont realize is that each time a cashier bends the rule for you they are taking on the risk of being spoken to by management later on and possibly being writen up for it. Think about that next time you try to use multiple coupons at some place that only allows one per transaction.
Mee_ki what are you talking about "charging the plastic bag"??
Girl why are you couponing and not studying to be a lawyer?? I wish I had you with me every time I got denied at cvs.
💖💖
I just said to myself while watching, “this woman would be a great lawyer!”
Right? I would have lost my shit on them
RIGHT. ❤️
Lol she did go hard thats why i just sub bc she know her stuff
WHY SHE COULDN'T JUST SCAN THE DAMN COUPONS IF THEY WEREN'T EXPIRED 🤷🏽♀️😂
I used to work for Wal-Mart as a cashier, I would just scan them, have many times .
JustCallMe Dani as a cashier I can assure you its not that easy, targets system recognizes the “one per purchase” rule and will not let us scan more than 4 per transaction (people get mad at me about this all the time and it’s not my fault)
This is what happens when you deal with people who can read, but cannot understand what they are reading. Reading is fundamental!
Exactly, but clearly here reading comprehension is fundamental!!
Exactly
RIF , remember this
If she doesn't stand up for herself and explain to viewers what happened, these situations will keep happening. Security is never needed over coupons.
WRO coupons are a form of tender. Target loses money for each coupon that was accepted outside the scope of the manufacturers policy. The manufacturer will not give Target the money for the coupon if Target wrongly accepts a coupon. This is why AP, security, is in charge of training cashiers on coupons and why the cashier called AP.
Security was making sure that nothing sketchy was being pulled. It was no big deal and her attitude was uncalled for.
Lillian Bailey No! You are missing the most important parts! This shouldn't had happened in the 1st place as it is a SIMPLE WORDING! And Coupons have been around since '70's!? Lol And it's their duties that they train their employees on such a simple thing! No special TRAINING needed!This happened to me 20 years ago! I stopped shopping there & begged them to educate their employees!! Th corporations often do pay Target & merchants for their coupons as it's a great advantage for them as a good marketing & as like advertising as well as they can grab new customers on their products as they try it for less $! If coupons were such troubles to them then they wouldn't be existing this long!!! As long as there are businesses & consumers then coupons are most definitely !!! We all go hand - in - hand! Coupons are here to stay! They even had described the differences between PER PURCHASE and PER ITEM on their website someone commented here ! Apparently not good enough! Lol.They should print it out & post it at each CASHIER'S COUNTER at every SINGLE store!
Lillian Bailey I don’t think it was uncalled for, she requested a manager, someone with more insight on the situation and instead got security who despite saying he responds to these all the time seemed completely clueless on everything. Not even knowing what the coupon policy was let alone where it was.
Security is definitely needed for coupons... in my target close to home a lot of people come with fake coupons sooooo.... 😂 yeah
clearly anyone who does not understand why she was alarmed and offended when security was called is uneducated and naive
i agree not to mention its embarrassing as hell to have security come up and question u in front of the whole store ....people checking out thinking ur stealing or something
....i will do the same thing she did....stand my ground, ask for manager, call corporate right there.........
bahanniyah aldakari ya think
People get crazy about using coupons
Yasssss 👏🙌🏻
Because AP is used to deal with any possible scams, the key word being possible
All I do is scan the computer will either accept it or deny it
Yes!! This is ridiculous. Sometimes its not us it’s the damn computer that’s not allowing it
Yea that’s how I do it. If the system lets me do it then I’ll do it but if the system doesn’t allow it then keep your damn coupon and come back in a couple days
Brighton Mason or I help them find the door. Wish I could slam the door in their faces, stupid automatic opening doors
Me too
Not at Target. There is an accept coupon anyway button no joke. This cashier could have done it for her and there would've been no problem.
Honestly, as a cashier, I would have just done it instead of putting the customer through all of this trouble
Violet P. You are a very good cashier! PRO! THANKS FOR BEING THERE!
The only issue is that most managers would clock her over that 🙄 I got clocked over that whenever someone uses a coupon on our store and it was suppose to be just coffee, with no milk or anything but I gave her milk cuz I feel bad
Where I used to work they used to say if it was less than a certain amount, don't even bother calling a manager, just do it.
Violet P. RIGHT ON! TARGET SUCKS ON COUPONS! I guess .This happened to me about 2 decades ago at a Target! No improvement! No excuse! They should print it out & post it at each CASHIER'S COUNTER at every Target!( the differences between PER PURCHASE and PER ITEM ) lol.
Well that’s you, my job is on the line so I’m going by what my boss says. 🤷🏾♀️ coupons are never that serious. Putting back a pop tart because they wouldn’t take a coupon won’t kill you I promise.
First of all they call SECURITY when they can't get an issue under control. She clearly asked to speak with a manager so yes she had every right to be alarmed and back the crap up that was out of line for them to call SECURITY about a cupon question
I'm a retail manager, and the last thing you want to do is stress your customer out over a coupon.
Thank you for standing up for yourself. Thank you for standing up for us as shoppers and couponers.
flagrl561 i work at target, all workers hate you couponers. Yall will argue for an hour to get a $1 off something. Its pretty sad tbh
Security is a entity of its own they’re aren’t supposed to handle customer service. I was a Supervisor at Target for 3 years. He was clearly lying. This video was firing me up.
They aren’t suppose too, but I work Security for Target and you’ll be surprised how much I get called up to deal with Guest about Costumer Service stuff.
It’s called asset protection.. protecting assets encompasses a lot. They explained AP gave them the information about the coupons, so the AP guy was coming to verify the coupons and maybe try to explain it to the customer. I will say that he was not very good at communicating that with the customer
Well they have done this to me an my sister for the past two years in NY an I was told it’s store policy if there is ANY coupon issues security comes up it’s absurd because they said by me disputing the rules I am clearly causing a scene no matter how calm you are it’s automatic so I no longer shop there at all. This was at 2 targets never fraud never anything sneaky my last straw was when I was told to leave because i had 3 coupons from my Sunday paper last week an I went to use them 3 different items each had a coupon an I was told only one coupon a transaction! It’s not cool how different stores can be
@@legacy969 yes when they believe they are right your suppose to leave apparently an not ask for someone above them I dunno why but this is how it’s been here an now I don’t go there anymore it’s humiliating
For anyone who doesn’t understand:
Black women are given the stereotype of “violent” “angry” “loud” over small or big issues. So, when she had an issue with Target, and security is sent to talk to her. It can be seen as “oh another crazy angry black lady” has an issue..lemme send security.
I hope this makes sense
That’s exactly what I was thinking. It seems as though they immediately sent security cause they thought she would be loud and unruly. I promise security wouldn’t have been called for a white woman asking the same question.
Chloe Dancer exactly
However, someone working at Target explained that Security is usually the end all be all for couponing.
@@alexross1997 Not true! My nephew and friend worked there! It was more than likely stereotype of a black woman and the she's educated and beautiful probably and they at target probably pissed them, too!
@@crazy32people55 i don't think it was she was black she was standing up and trying to prove her point and they did not like it i am white and when i stand up to prove something they get scared because they think i want to pick a fight but i am not just trying to explain my point they don't like to be wrong oh no not target so i feel like they watch me everytime i go in there so i shop where i am not looked after like a child.....
This is crazy because she is legit so nice to everyone and they assumed she’s some unruly crazy coupon lady
Well last year I was in a Target store and they wouldn't accept my manufacturer coupons. And on their website they had changed their policy to say they only accept Target manufacturer coupons. I see the policy has changed since the time I last used a manufacturer coupon in store. People probably get really angry due to their right to refuse coupons policy, after all you took so much time to come down to the store and look for what you wanted to buy. A lot of people are scared of dealing with outbursts. I bet at an employee meeting the manager suggested that the next time she had to deal with angry customers that she just call security to help her deal with the situation. It's sad but it's a matter of her safety. Good thing the clerk didn't call the police and Target security wasn't combative. True story (UA-cam search: "called police on coupon")
"There IS an issue here, Ma'am"..."Ma'am, there is NOT an issue here"...pitiful...shame on Target.
I work retail and I would’ve gave you ur coupon because I don’t have this much time and energy to go back and fourth about it, plus we’re supposed to make the customer happy. But I’d be pissed if u were recording me.
That’s more than likely why they called security, camera probably made them uncomfortable.
elisha coleman the stores i’ve worked at, we are NOT allowed to put these coupons through. AP which is asset protection, just an updated way to say LP and we are told by our higher ups such as the AP in our district. so it’s not themselves, it is the COMPANY. regardless of per purchase WE are told what to do. in our ads it even says we reserve the right to refuse everything!!!!!!!
Who cares how you'd feel, you're nor the costumer being disrepected.... LOL
@@peaches1535 "we reserve the right to refuse anything" is a PC way of saying "we're allowed to discriminate", lmao
*EDIT* : How many exclamation points do you need sis..? LMAOO
zab cartagena following store policies is NOT discrimination...
Haha how can you literally break down the whole coupon for them and they are still like “no”
Kay Wheeler right!
I work at Target for 4 years as security, I started off as a cashier and guest service attendant.
Our store policy (which is different in every store) is you can use 4 identical coupons in one transaction and a guest can only have one transaction per household. If you come in as a group (Mom, sister, cousin) y’all are considered a ‘household’ whether you live separately or not.
What you were saying is correct a purchase is not the same as a transaction. And there was no need for them to call security, you were not being loud or using fraudulent coupons.
Seems to me the front end did not know how to do their jobs and they like to turn to security to fix their issues (as most store seem to have a habit of doing) instead of the LOD.
Luckily my store knows their store policy and how to read coupons. And know when it’s appropriate to call security. When I started security I had to get them out of the habit of calling me for little things like this to.
Anyways, so sorry your experience went wrong, obviously this store isn’t coupon friendly, hope that you have another target near you that makes your shopping experience better than this one.
Nope, not another one for miles. About 13-15 miles. I applaud you for remaining cool.
It would still be worth the trip. I've been to that Target once and didn't really like it. I prefer the one on Oakleaf.
I do not understand WHY different Target stores have different policies. That makes me as a customer perturbed. All Target stores should have the SAME polici es where coupons are concerned. And if as a corporation, you do not like processing coupons, then you should just reduce the price of the item.
Do the Security work for Target itself or a separate Security company who was hired by Target??? Because I work for a security company who was hired by IKEA. And we had no knowledge about anything like policy of the actual store. Some I'm wondering who was he going to solve anything.
I am a Target team lead. The 4 coupon rule is a company wide policy. Different stores are not supposed to have different rules on it. I remember when they rolled this policy out after couponing became such a thing. It’s crazy both their GSA and AP did not know this.
Can we have a follow up to this video? I spend waaaayyyyyy too much money at Target for them to feel like any of this was okay.
right
People dont like to be led to the truth . White privilege is real and they keep saying it ain't so ... our fellow ethnic Americans stand up Trump trolls are taking your money behind every register.
Oh yeah. I will no longer shop at Target simply because they were irrational in my opinion. It was ridiculous.
Yes!...I hope she filed a Corporate complaint for bad customer service, racial profiling and misleading information of management status...Unacceptable!
Kinky Kitty how was this the company’s fault? It was the employees own conduct and bias that escalated the situation. Not Target’s fault that they hired a fool.
I can’t believe people are saying you were irate and inappropriate for standing up for yourself hahaha. I WISH most customers I dealt with were as polite as well spoken as you!!
yes, me too. a grocery store cashier.
Honestly! When I feel like I’m being dealt a bad hand I speak up for it and I’m very clear about what my concerns are and how I’m being mistreated. That threatens people the most because they can’t argue with facts.
I work at Guest Services at Target. Assets Protection (aka "Security") does more than just tackle people, they are also the last voice on coupons (protecting agains coupon fraud) and returns/exchanges (protecting against stolen goods being returned), they get carts (lost items), they have the only access to a copy of a receipt going back 30 days (receipts are attached to recorded transactions) they patrol the parking lot in case you left your door open or what have you. The reason they called AP is because they are supposed to be the coupon experts and ultimately have the last say on whether or not a coupon is fraudulent or is being used in fraud. I'm sorry you were offended, but they really are the reigning authority on coupon policy.
THAT BEING SAID. At our store the cashiers are very well trained on this policy. A purchase means "item being purchased", a shopping trip means "transaction". If you have four coupons (idk for Dove soap) and each one says "Limit of 1 per purchase. Limit of 4 identical coupons per household per day" that means each dove soap you are buying can be accompanied by a coupon BUT you can only use up to 4 coupons. You buying 5 dove soaps? Only 4 coupons. You buying 3 dove soaps? Only 3 coupons. This Target was wrong all the way around here. I can't believe even AP was that poorly trained.
As a former employee of target I'm honestly shocked that any target has good training. I wasn't trained until two months on how to stack meats when I worked on grocery. We also weren't trained on the rest of the store or devices we had to use. We had to pretty much figure it out or another employee who knew it would teach it to us on the floor. Another issue is ADA policy explicitly with service dogs. I'm now disabled and have a service dog. Targets current policy is to not get involved with any dog in the store. Businesses do have rights that you should know especially because another team can be injured if someone is faking and bringing an aggressive dog in. If had friends who have been attacked in targets and Walmarts because employees aren't trained on everything. That being said it is impossible to train on everything and still be efficient especially during the holiday season when I was hired.
@@rachellaylee3425 oh yeah! We were told we can only ask two questions: is that a service dog? What is it trained to do?
But no one does and people bring in whatever they want. I've seen very few actual service dogs here, you can tell the difference. No handler would be okay with all the petting and cooing that happens around here. We have an EXTREMELY strict AP ETL. So we get strict instructions on a lot of things up front. But, you're right, there still a lot you have to learn on your own.
@@musicamovita exactly and as a business if a service dog real or fake disturbs the peace of the store, for example is barking when not tasking and jumping or lounging at other people in the store/ obviously not in control of the handler, a business can ask that team to leave the premises. Just like if someone started harassing people at your store and screaming in the isle and you ask them to leave you can do the same to a team. Some service dog etiquette that you may know is to address the handler only and ignore the dog unless the dog is doing something wrong. Some dogs for PTSD patients may bark if things get even slightly escalated. That is how they task typically for war vets the dog is trained to bark so they have an excuse to leave a situation. You may even see dogs jump on their handler or paw on their handler that is normal tasking behavior but you shouldn't see the dog to it to anyone else. Small toy dogs in a cart isn't always a sign of a fake service dog. Many diabetic alert dogs need to be close to their handler it's unsure why but we believe they smell something on us. The further away they are from the handlers sweat glands or breath the less accurate an alert gets. Many choose to go with a small dog as it's more convenient. So the size of the dog doesn't classify them as service dog or not. It's also not required to wear a vest by ada laws. Vests and dog gear can get expensive and most disabled people are strapped for cash. Service dog ids are not a thing as the us government does not regulate this. And seeing a fake I'd is not the sign of a fake team some teams don't know better or they think it helps them pass better because people think sd are regulated. Last but certainly not least there is a small loophole for sd in the leash laws. Sd are required to be leashed just like any other dog in public unless they are doing a specific task or that it interferes with the handlers disability. Most of the time though leash issues don't even become an issue unless the dog jumps on someone runs away from the owner or does something else that would be really bad. Then it's best to call the police if say a dog attack happened. That dog then has to be reported and there is no protection for aggressive service dogs. Most likely the dog will be put down and the handler held accountable for damages to the store and the other person or other team.
@@rachellaylee3425 so much info! I've always just known not to ask, not to interfere, and not let others distract a working service animal. Didn't know about the leash, that's pretty helpful!
@@musicamovita oh and also emotional support animals/ ESA are not service dogs. The difference between ESA and a psychiatric service dog is while both handlers have issues the psychiatric service dog is trained to help. That means the do deep pressure therapy they "block" when people come up to the owner. This simply helps people who feel extreme anxiety feel like there is a barrier or it helps them feel grounded as sometimes the dog leans into their legs. Esas aren't trained to mitigate the handlers disability and therefore don't get public access rights. While someone may say there dog is an esa I recommend not kicking them out unless the dog is causing a problem. Even putting their mouths on merchandise can be a flag especially if it's something like a pillow. Sometimes owners will train their dogs to grab things but behavior after Ward is imperative. If the dog grabs merchandise and gives it to the owner it's considered tasking if it plays with it on the floor then it's not tasking and likely isn't trained well. A bad habit I hate in the community is that some handlers believe they can use the stores merchandise on the floor and around the dog to train in distraction techniques. This will especially be common in the dog toy isle and where there are pillows. I hate it it's a terrible thing that the community thinks is ok. And you can kick them out for that. If someone is having a medical emergency it's best to have "security" loss protection or asset protections watch the person either in person but out of the way or with the store cameras. Some people fake medical things while others you don't want the store to be held liable if there is an actual medical emergency. Always try to ask the person if they are able to answer or ask if the have a significant other or friend with them. Most likely if they have a medical alert dog friends and family will know proper protocol. It definitely is a lot of information but it's extremely important.
That's why when I use my coupons, I always carry the coupon policy for that store!! I dont play!!
You are prepared lol
I need to do the same and for CVS
I think that is a great idea. I commented thae earlier. Keep a copy for all your stores. ✌🏻❤
JayNY - good idea 💡 thank you
I work for Target, I am a GSA. We are trained to read the coupons very carefully, because people do try to abuse our system. But it is limit 4 per transaction of an identical coupon (unless the coupon states 2 per transaction) and when it says per purchase it does mean per item you are purchasing. Say 4 coupons that are 1 per purchase but you're buying 4 of those items, that is fine. But... I hate to use caps but ONE TRANSACTION per guest... I can't say it loud enough. I know you didn't try it, I just want to make it clear.
I am sorry they called AP up for this while they should have called the GSA/GSTL or LOD, who should have been able to resolve this issue, as you were not in the wrong.
GSA= Guest Service Assistant
GSTL= Guest Service Team Lead
LOD= Leader On Duty
STL= Store Team Leader
AP= Asset Protection
I was a GSA at Target as well, I’ve had store security help out sometimes with coupon issues or to clarify coupon policies. Sometimes management can’t always come to the front of the store if they are helping a guest on the sales floor. That is when the friendly store security come & go the extra mile & try to help out where they can. I have seen this so many times to be honest. I’m not surprised about many new cashiers not knowing the specifics with the coupon policies. I know I have been told on numerous occasions that Target Reserves The Right To Refuse Coupons from anyone if the store chooses to do so. I have honestly never seen that happen but it is a right that Target can choose to do. Or so I believe per Target Management. Coupons were one of the biggest issues my store had with coupon fraud. People would be printing copies after copies & trying to use fake coupons or expired ones. Some people would try to use any coupons for the wrong items, sometimes the cashiers would catch it sometimes not. The cashiers have to really be involved & know the policies of the store in order to be at that level with the guest. Sometimes the coupon policy can get skimmed over in training. The turn over rate usually in any Target store is pretty high, so having team members who are new & not fully trained is very easy to find. Having so many new people all the time creates an environment where a guest may have a question or a concern & the new team members may not have a clue on what the policies of the store is. You have to love good ole Target lol
Do you know what a trainer does at the front end?
Marcos Ortiz when a team member has a name tag that says trainer on it, it means they are basically a mentor in the store. Whenever a new member comes to the store those people are the ones that train others. Target does not have name tags that say manager on it. It will say trainer. Many people confuse when they ask to speak to the manager they tend to read trainee on the name tag and not trainer
I HATED working at target lowkey mostly all my co-workers were miserable, scared that new comers will “take their hours”, and always takes shit about the team lead ! And he was awesome ! Very understand ,helpful , and caring but anyway target sucked
I don't see what the deal is and why does there have to be another transaction. As long as you have 1 valid coupon for each item described as in, wtf cares how many you buy? Isn't their entire agenda to make products so we can buy them? Why have to go through hassle of another transaction. Just accept the valid coupon, take my money AND LET'S GO! Time is money!!!
First of all i really dont understand why some of y'all are getting mad cause she wanted to use her coupon no matter how much she was saving its her damn coupon and she wants save money if u ain't trying to save ur coins then that is on u but don't get annoyed that she's trying to save and its ur job as a cashier to take the coupon and not get butt angry talking about couponers are annoying what's annoying is wasting money and also acting like saving 35 cents or whatever is coming out of ur paycheck. Get over and either do ur job or find one where coupons are not accepted cause coupons are not going anywhere anytime too soon. She saving money and that is what being grown is about
Ms MuffinIsMyLovers I agree! That’s the purpose of coupons!!
preach
@@lyfchangez preach
Just do another transaction and call it a day
Coupons are definitely not going anywhere, they are a big part of the manufacturer's marketing program. The problem is not with the coupon language, it's with the store and the lack of a cohesive training program for their employees.
Life is way too short for this shit.
I make the time for this. To advocate for others who cannot speak for, or articulate for themselves. For some people, this is how they will feed their families. I find joy in showing others how to save money. I also take pride in my ability to sponsor & donate to several organizations. It's worth my time.
Life is also too expensive and it's someone's right to advocate so... Hmph.
@@onecutecouponer funny because I read your comment AFTER I responded to Stephanie and we used the same term: ADVOCATE. That confirms that that was what you're doing.
one cute couponer Yesss 👌girl yesss u better tell em 😂 Listen forget the haters I love & admire wat you do. So plz keep up the good work & also plz do some how to coupon for beginners like me videos & plz take it nice & slow I’ve been wanting to learn how to do it sooo so bad for a very long time now & then finally I came across your page today I think it’s a sign from Jesus Christ himself telling me my time to start is now 🙏😊❤️
GoldenState yes..... it's my first time watching her..to me it's like she is trying to start a problem to end up playing victim....
I have cashiered at multiple places, including Target (not the one above, thankfully), and if people handed me coupons, I just scanned them... I never asked questions. If the coupon didn't work, then I'd get to the bottom of why... but the system is supposed to be set up to do what the company policy is. If you can't use more than certain number of coupons, the computer should stop accepting them. If it doesn't, that's on the people who programmed the system. If I scan 30 coupons and the computer accepts them all, that's not my fault. LOL
I am appalled that when you asked to speak to a manager, a manager wasn't called over. Security should only ever be called if a person is throwing a physically violent tantrum. And even then, a manager should still be present. Always. To override getting a manager and go straight to calling security is a huge breach of conduct. I'm disgusted for you that you were treated this way. I'd love to know if there was any sort of follow up yet on this.
Wow. A logical answer. Thank you.
But someone else working at target said that security knows the policies and have the final say
My 1st thought was that the POS system would have been set up to do what the company policy is so there should have been no problem. That's common sense! If she was in the wrong, the coupons wouldn't have scanned. To not scan her coupons, deny proper service, and call security instead of a manger is horrible beyond reason
I remember an incident with me at Target when I was giving this cashier quite a few coupons and one wasn't going through properly and I asked her to try again. Her answer was, "You've already saved so much money."
You should be a lawyer.
You have to be an advocate for yourself if you want to be successful at couponing (or anything else in life)!
createdncali you are a moron
LOL
Why cus she a piece of shit time waster? Just buy your fuckin water lady and get the fuck out of there like everyone else
They act like people are stealing. Jeez, they're just losing money and harassing a customer over it 🤦🏻♀️🤦🏻♀️
Idk I'd be annoyed af if someone was recording me with a camera in my face
Emily Cheek The camera was hardly in their face until after she realized that security was called, but go off.
simply_cady how do you not know how coupons work but still try to justify them lol, Target gets reimbursed for the amount of the coupon, only one loosing money is the people that make that product, also no one acted like anyone was stealing, they simply came over and tried to help in what ever way they knew how (not trying to speak for anyone in this video because I was not there, I’m simply implying what happened like everyone else here)
I'm glad to see you stand up for yourself. Target has real problems. Many have chosen to discontinue shopping there. Thanks for your bravery!
All Target stores closed down in Canada!!😂😂😂😂👍
This is why I like watching your videos. You are informative, patient and super helpful. I had a similar issue with WalMart today. I was so surprised to see this video dealing with the coupon "terminology". Thanks for a great job. BTW, I am not a Target fan, at all. Too many reasons to list.
And the security guy wasn't patient? She says he's smirking but we have to maintain a smile just to show that everything is ok.
I dont care for how they treat people either. Target is closer to Walmart not Macy's. Get over yourself Target.
As a cashier, I never read the coupons’ description. As long as the coupon didn’t seem sketchy, I just scanned them off. If the coupon did NOT work, then I’d read the description and call for a manager if that was necessary.
Probably shouldn't do that haha
So basically you don’t care u just want to get ur day over and don’t give a fuck about ur job or the business or the place u r working and their income or loss of
So you don't look @ the coupons? 😳 where do you work? I'm trying get some free shit! LoL
I work at a Target and this would NEVER happen at our store, these people must have been on a power trip and I am so sorry! Utterly shocked they would go through such lengths to ruin a guest relationship.
Dude I shop at target up to 3 times a day sometimes. Not exaggerating, I live across the street and go every time o need something. If they did this to me I'd be dooonnnne with them for good
When I learned how to coupon I learned to keep a binder of the stores coupon policy with me.
Sorry this happened to you. They treat us like criminals while the real criminal walks out the store with the merch under their arm. Sad.
? As criminals do you mean as couponer or race.
@@neft1168 neither real criminals of ANY race, just hide the merchandise and walk out! Its not ALL about race, geez grow up
@@neft1168
Never mentioned race, but by criminal i mean the people that literally steal or go to u-scan and dont scan. The other day Dollar trees manager was raking me over the coals about a skinny pop popcorn coupon while a guy was literally walking out the door with stuff. She was more concerned about me using my legal a** coupon. I was outdone.
That's what the gag is. You have people literally opening up packages to steal your items meanwhile, you're worried about couponers because you don't know the difference between purchase and transaction.
@@keeshamarie2889 I understand you didn't mention race but no I was just getting a clarification because I just went through some stuff too and I just wanted to get an understanding that's what you meant by race or they just looking at us because we're couponers
“There’s another copy if you wanna read along with me”😂 That seemed a little petty but i live for it
Girl! I was thinking the same!
As a former employee of Target and someone who worked the Guest Services counter, there's a copy of coupon policy in the binder behind the desk. When the GSTL or TL covering the front was assisting you, they knew that. And should've called the LOD aka Lead on Duty to address your concern. There was absolutely no reason for security to be called unless the LOD called because of a conflict. That was arrogance and ignorance on their part and an apology is due.
Why do they see "purchase" as "transaction"? I want to purchase this dog food, and purchase this dog food, and purchase this soda, and purchase these socks. All those purchases are my transaction. It is not that complicated, Target...get your ish together. One coupon per item is what it amounts to.
Exactly. They would make each item a single transaction and cash you out per item.
I simply do not understand why there is so much difficulty. It does seem straight forward to me. I was a customer serv manager for many years and i noted a lack of training and employee misunderstandings and i made extra effort to be sure my employees were specifically trained in coupon verbage, coupon policy, and how to react. It saved me so much time.
Keep a hard copy of every store's coupon policy in your purse. Then you can flip it out and say "BAM"!!!!!! These stores really need to train their employees better. You are a customer not a criminal. You handled it better than I would have!!!!
bumsensie1
No need, most cashiers dont last more than a month or so.
Why don't u jump your ass in the work field & teach them since u know so much. If u were smart u would know sometimes the computers jus want accept it or it's the system dumbasses
Tasha Lemons Target’s computer would have accepted these coupons. The casher didn’t scan them. Who’se the dumbass?
always go to self checkout, Target employees are annoying
Because our managers are annoying us, and their managers them and theirs them etc.
CouponCart Club Wow. I feel personally attacked. We’re just trying our best fam.
Damn well that hurts :( I try to help out anyway I can... then again I'm not a cashier just an electronics member xD so idc what goes on in the front of the store
@@cruzloera4931 I get it but this problem needs to be rectified.
CouponCart Club as a target cashier I can assure you that couponers are equally annoying you keep your cool and don’t yell I will jump over the moon for ya, the second you start attacking me for something I can’t control I won’t go the extra mile to help you because you don’t deserve it
Wow! I'm really glad you hung in there and didn't give up. I've had some bad experiences couponing, but nothing compared to that! Loved how you kept schooling them on their jobs and policies. This definitely warrants a major complaint to corporate
Coupons used to never have such strict verbage... the coupon distributors need to change "purchase" to "item", this would, like you said, make it very clear to non couponers.
Unfortunately companies HAVE to get strict with it because of clowns who like to abuse it and trust me it happens far more than folks have a clue to. You know that saying about giving people an inch or that one about folks always ruining a good thing.
Thank your local criminals, thugs, maggots, drug users, entitled mentality, etc. folks around you for forcing company's hands to do this. Coupon fraud easily chews up millions of dollars if not checked.
@@EvilAnomaly If the stores are having problems accecpting coupons they shouldnt offer any. What do any of those you listed have to do with rules on coupons....
That is a whole seperate cash loss you are stating.......
Unidentified Gem he’s a racist scumbag. It shows in every comment that he posts, unfortunately. 🤷🏾♀️
So this comment will probably get lost. But the error that it appears that's happening is that the "security" guy didn't properly identify himself. Target "security" is actually a loss prevention officer. They are EXACTLY the person that should have been called. When you're talking about the possibility of a coupon not being something that they can take(regardless of whether they were right in this situation), loss prevention is the department that would handle that. Considering taking a fraudulent or non accepted coupon for the transaction would result in a company loss of the amount of the coupon.
I completely agree, the issue is that she was under the impression that she was speaking to a manager and he failed to identify himself and why he was there
Emery Davis LOL So not true. Just WRONG.
@@dinonuggets9496 i worked at a target and emery is right lol
Brittany B it is true tf
Daniel Deitz THAT is the dumbest shit I’ve heard. I’ve also worked retail, I shop retail, and I can also understand basic logic. How the hell does a coupon question for a MANAGER get you a security guard?! Basic training says the manager is paid to know that shit, and the security guard is paid to know security shit. This truly makes no sense and I’m not asking for a response.. if I ever had a customer with a question that I couldn’t help with, my ass called for my manager NOT the SG that waddles around the store. And above that, she as the customer specifically asked for a manager..so it is so wrong to bring Joe Shmoe to talk in circles with her🙄
the girl that was helping you was the cashier, she then called her manager which was the man in the red shirt (he manages the front lanes). the man told you that he was trained by the AP, who is security of the store. so since you wanted to talk to who trained the manager he called the AP. I work for target and know how frustrating this can get on both sides of the issue. hope this at least helps with why they asked for security.
also, to those complaining about the cashier and security. coupons are actually the security's job to look through. every time a cashier accepts a coupon they will place it in a drawer that security will check every day. they will weed out the fake coupons from the real ones. security is then able to pull up the transaction the fake coupons were used on and the employee that scanned the coupon and allowed it to be processed will have a meeting about coupons with the store manager and the security of the store. so don't blame the employee for following rules that they were taught so they don't lose their job.
allison valera totally feel you. I work at target as well and I know how people are with coupons and stuff.
@@allisonvalera7018 no clearly it's because of her race and or her gender identity or her lack of being offended or it's because she spoke English. It's never the fault of the workers being dumb, her being dumb, or the company just wanting to make more money and purposely not training people on coupons and discouraging the use of them.
nnekdm ejeke i'm not sure where you're coming from when you say it's because of her race or gender identity, in no way were they being racist or sexist in any way. the cashier was confused about if a coupon was valid for use or not so she did what she was trained to do. unfortunately we are unaware of how experienced this employee is and she might have been new. all i'm saying is don't accuse someone of being sexist or racist when you don't know the full story.
nnekdm ejeke also, target does not discourage the use of coupons. they mail coupons to red card holders, provide coupons in store, and include coupons in their weekly ad. target trains their employees to always verify if a coupon is valid or not. if the coupon is questionable then they are advised to call their manager. this situation that was shown was misunderstood on many levels and i hope i was helpful in explaining what happened. and i'm sorry if you feel this situation was caused by hate, but i'm not the one to argue with about that.
U are a beautiful strong black Queen....thank you for ur time on these videos. I'm sorry 4 the ignorant ppl in this one. U did wonderfully ❤
Girl beauty brains knowledge I’m jealous this women is AMAZING 😉 GET IT GIRL!!!!!
I wanna know if the manager ever came though
We got the same first name😊
Tyra Griffith Yes! All of these could had been prevented if THEY WERE TRAINED WELL on handling coupons! And if they simply run them to see if worked! Or SIMPLY IF THEY HONORD THE CUSTOMER'S REQUEST & CALLED ACTUAL MANAGER REGARDLESS HIS POSITION & JOB HE WAS ASSIGNED FOR !
Is there an update to this story? I kinda want to know.
Same
Yes all those ppl don't work there anymore
Rosanna Lopez really?
Rosanna Lopez How do you know they don't work there anymore?
How do you know?
Thanks 4 posting this. Based on the way this employee reacted. I would sent a complaint 2 the Mgt. Or 📞 the mgt while security is being reached.
I deal with this problem almost all the time at Target. They hire new people who have no idea what the coupon policy is and I've been couponing with Target for years. They don't understand the difference between per purchase and per transaction. Thank you for this video. I feel like they should just show this UA-cam video to their cashiers so that they have more knowledge about how it works!
I agree...What's bad is when the leads who aren't new hires have no idea about coupon policy. It's on Target's website explaining the diff between purchase and transaction. The customer was correct. The lead would have been better off telling her that the store was rejecting the the coupon at their discretion than to pretend he knew the corporate policy, because he didn't.
I used to work for Target Security and honestly I think he was “smirking” to avoid getting frustrated as the situation did get frustrating on your end and his. Yes, the first guy you spoke with should have just called a manager who is the LOD (leader/manager on duty) that the security officer called for at the end. Before anyone calls security, they should call the LOD first. That’s always happened during the time I worked for Target Security. Security should only be called if the LOD clearly sees there’s something suspicious going on or if a customer gets aggressive. Security/Asset Protection focuses on preventing loss to the company. That means a lot of things, and does involve coupons as well, but rarely do they ever get called for coupon verification. I worked at one of the busiest Targets and I’ve never been called for a coupon situation.
Jennifer Thao I also worked Target Security and we were the main ones to get called about coupons. We were the ones who trained staff on them and answered any questions regarding them
Rob Gav tell that to the district Asset Protection manager. We’re loss prevention and educating team members about coupons (which ones can be used, how to spot fake ones, etc.) is a way of preventing loss, it’s literally in the name “Loss Prevention”.
Target ALWAYS gives us drama with couponing!!! I explained I couldn't stand long but nope out comes manager that was they didn't abide by their own policy....buy tresseme products and get a gift card .....they didn't care!! But my beautiful husband came 2 rescue!! Get em gurl!!✊🏽✊🏽✊🏽✊🏽💜 #OCCgang
I hate that happened to you . Why is it if a store decides to take coupons then at least educate your staff on how to accept coupons. Coupons have been around for decades so why is it no one understands them but couponers 😂? They do realize the manufacturer is giving them their money back seriously 😳 they make the simple so hard😩
🙌🏽🙌🏽
Right? Coupons aren't anything new .... so I'm all the way confused! Either way They need to be fired. They lied to her and said they called the manager. This is why I use self checkout.
The manufacturer only gives them the money back if they followed the policy on the coupon
because of people abusing coupons and that damn show on tlc..this is why all this is happening..the bad ones ruined it for the good ones
the cashiers responsibility is to be able to read the coupon right, if they failed to read it correctly and they accept the coupon, then the store will not get their money back and then it falls back on an employee, plus it causes the store a loss, and a very huge loss if someone they keep accepting coupons that way. This is why they stress so much about the coupons.
I feel really proud as to how u handled this entire situation... I would not say all but quite a few cashiers give u looks when u r couponing like we are doing some BIG crime and we should be ashamed. What they don’t understand is that we are trying to save for our families or other in need!
momof2 boys You’re absolutely right!!!
I’m a beginner and imagine what I have been through 😔
We understand but sometimes the coupons don't work. Then when we tell u. U act crazy well some of u do. It's not our fault u bought a sketchy coupon in
Tasha Lemons exactly
Yess she teaching me how to do it!
Coupons are a BITCH to deal with, at least for how our system deals with them. I dread ppl who use coupons
This is why I've always been hesitant to start couponing. As a black woman I'm already under so much scrutiny when I walk into a store that I hate to call more attention on myself.
Sis save your $. People will judge regardless (if they are the type too) ..please dont let this discourage you from savings. I just started last month but haven't had any problems.
Kay E you right tho.
Yep,exactly.
omg people are calling u dramatic? All you're trying to do is educate these people on policies they should already know... wow maybe they wouldn't have so many "coupon issues" that require security if THEY KNEW WHAT THEY WERE DOING.
Coupons are a form of tender. Target loses money for each coupon that was accepted outside the scope of the manufacturers policy. The manufacturer will not give Target the money for the coupon if Target wrongly accepts a coupon. Each store loses hundreds of dollars each day on coupons that were wrongly accepted by cashiers. This is why AP, security, is in charge of training cashiers on coupons and why the cashier called AP. As a fellow PoC I completely understand why you were threatened by security showing up, especially since AP started wearing “security uniforms”, but I promise you it had nothing to do with with a security threat. The guest services team member just called the person who was responsible for coupon training.
Lillian Bailey - The problem lies in that she asked for the manager. It doesn’t matter who does what. The manager should have came not security and then if the manager could not figure out coupon policy then they should explain who does then call that person. Seems to me like since I have seen you copy and paste your comment in several other replies. The only one with a problem is you. Your another “Chris”. You’re going over board yourself and apparently have way to much time on your hands trolling her comment section with the same reply.
The fact that they don’t even have the policy up for view says they are making mountains out of mole hills daily wasting company time and money, and wasting customer time as well.
@@sadie_lynn6792 The AP team leader is a manager and he is the person responsible for training cashiers on accepting forms of tender. Whenever there is an issue with tender an AP manager is called because that is his/her specialty. I'm not saying the AP handled this situation well, as he seemed quite ill experienced and not prepared at all, but hey that's what shit retail pay gets you. I am however trying to clarify that the "cashier calling security" was not racially motivated as it seemed. And yes, I did respond to one other person on this video with the same comment because copy+paste is easier. I'm not sure why you're making this personal when I was only trying to give more insight on the store's procedures.
Who told you AP is a manager? I use to work at target and they weren’t mangers there? We had 7 managers and AP wasn’t one
@@ayannascott523 There are many positions within AP that work within stores. The lowest level being a specialist and the highest being an Executive, with Team Leaders and Investigators in between. Most team members at the hourly level often do not realize this because they only work with the store side team leaders and Executives. The number and level of AP presence within a store also varies from store to store depending on store volume and/or safeness concerns.
That’s why you changed your comment? But managers should know the policy’s and in the back room is an actual book of them. Because the AP guy wasn’t even aware of the policy you’re saying he’s trained to know. The actual manager should’ve known
Wow 😳!! You held your ground and were very polite , but firm
Thank you, it took everything I had not to break.
Ikr she amazing
She was very condescending and ran around with a victim mentality. Get over it, don't like being treated poor, then get a job.
First off, I fail to see this "victim mentality". She wanted management and got a member of security. I'd be pissed too. Not only is that escalating a situation that is damn rude. Also no one has said anything about "being treated poor", she was absolutely treated rudely. The guy was laughing at her. Because he's security NOT MANAGEMENT like she asked. Get a grip.
Yes It's Me what makes you think she doesn’t have a job? so if you have a job people wont treat you poorly? your a fool.
It’s really amazing to see you stand up for yourself, most people would have of just walked out the door and used one coupon like they said but the fact that you stood your ground was awesome, and love the positive message your spreading😌
SHE HAS BALLS AND SHE WAS CALM THE WHOLE TIME 🙏RESPECT TO HER
This just happened to me recently...at Target!! My situation was almost identical....Too much to explain but my question is WHAT DO WE DO ABOUT IT? I'm so tired of seeing this happen to us just because we are trying to save money....let stand together #couponcommunity...we have to fix this....I will surely be calling Target corporate about my issue now!!!!
Of ppl who are apart of the coupon community or sympathetic to ppl trying to save can tweet/facebook can get on other social media as well and call a black out on shopping at target, to purchase elsewhere until they better the costumer experience then change will happen, money is the only language of corporate
Get a better job, problem solved.
@@bigdisme5622 I would try to save money even if I was a millionaire...what does a better job have to do with wanting to save? I have my MBA and I'm the owner of a successful staffing agency....So I’m not sure where you are coming from with the "get a better job deal"....If you want to continue to pay full price for everything that's fine but a job has nothing to do with it....Believe me
K T I don't worry about coupons, never have, never will. Get a better job and this problem goes away, all of a sudden you aren't "Highly Offended" by everything because you have better shit to worry about then playing victim all day.
I hate target as much as many people have Walmart. I despise target
Targets stuff is way overpriced.
Wait! That’s the end? Wheres the rest? What happened with the manager?
This burns me up so bad when employees are so uneducated on coupons that they make up their own policy. It makes no sense on how many cashiers and employees don’t onow the difference between one coupon per purchase and one coupon per transaction.
briana jordan
Newsflash, the cashiers don’t care. They are just trying to work and get paid. Most all cashiers are new as they stick the new people up there. No need to spend the time training them completely when 9 out of 10 of them will be gone within a month.
MrGeary08 - Battlefield Rush That’s why they’re gone they’re uneducated they have no concept it starts from the top baby.
Angela Trillo
They don’t need to know everything, thats what the front end leaders are there 🤷🏼♂️ In my opinion they shouldn’t start people out on cashier anyways
Ever thought maybe the damn coupon doesn't work? It doesn't have to be expired but some coupons don't work. It's not our damn fault if the coupons don't work. That's what some cashiers try to explain to u, but y'all dont listen because either u never worked in retail. Nobody cares if u use coupons(i didn't) nobody wants to hold onto customers(trust me) we want to scan ur things & YOU LEAVEEEE.
It’s target not brain surgery!!!
These are the kids who say “you forgot to check the homework”
I forgot to put on my last comment that I think it’s pretty funny how targets website clearly stated in he coupon policy but no one there knew it and they couldn’t find it when you asked. I’m so sorry this happened to you. I’m still fuming over this. I was screaming at my phone and my daughter was like what is wrong mom lol. I do not like seeing anyone get treated unfairly and you did. I only wish there was a conclusion posted bc I would have loved to know what happened. They never answered why security was called and not the manager as you requested. They couldn’t have felt threatened bc you were never loud or threatening to them. All you wanted was clarification which they couldn’t provide. I hope you got your coupons honored. I will be watching you a lot more!!
The policy she put up for target also stated that they have the right to refuse or limit the use of any coupon and or the subsequent return for any reason. Etc. Not saying who's right or wrong. Just pointing that out.
There was zero reasons to call security regarding a coupon question!
I got a Walmart ad on this video. lol
Places like Walmart if you just scan the coupon the computer will know if you have all the correct items to get the discount. If the coupon doesn't work that's when you look at the coupon to find out why. Its probably just poor training on their end.
This has happened to me so many times it drives me crazy. I wish Target actually educated their employees on coupon policies.
I worked at target for years, there is a huge issue with coupon fraud and further situations that I won’t say. In my store it was protocol to call security for any coupon purchases of multiples. We had the right to deny any coupon purchase if we wanted to, every store can have their own policy. My area we had a large issue with it so we did what we needed to to prevent it. Technically he is a manager. Leaders at target are managers.
I hated working at target worst experience ever don’t work there if you are reading that 12$ ain’t nothing nobody knows the corporate rules everybody makes up their own rules worst store ever
Really no just shop somewhere else
emilysarabeauty either it goes thru or it doesnt not rocket science and coupon fraud is stores problem not the customers
I’m not comfortable shopping in target. It’s my least favorite store. I go in like maybe once or twice in a year. I don’t coupons. I don’t have the patience for it.
My only issue is that she keeps saying coupon like it started with a Q and not a C. 😂😂😂😂
Sheila Talley 😂
This is exactly the kind of attitude I was so glad to get away from when I moved away from New York, near the city. I left with the thought that I would rather spend the rest of my life searching for a better way of living rather than continuing to be subjected to this kind of attitude. Thank God people don't act this way where I live now.
I had the same issues, I was so embarrassed. I don’t do deals at Target because multiple ones said the same thing the Target you went to said. If I did do a deal I would have different items and coupons, no duplicates. I’m glad you did this video.
I am a cashier at target, and this is so weird how they handled it. The customer gives you their coupons, you scan them, and if it brings you back to the screen you were on before, it works and connects the coupon to the product. If it doesn’t work there is a screen that pops up and tells us that the coupon isn’t valid and it tells us to return the coupon to the customer. The coupons are always registered in the system so there’s no possible way a coupon “doesn’t work”
I really loved how you held your ground but still got your point across. The fact that he kept doing all that stupid smirking really pissed me off like it was a damn joke to him
I'm glad you kept your composure. They almost want you to act out so they can feel justified by calling the police and say that you are trespassing. 👩🏼⚕️👀 I'm going to tweet this and @ Target and maybe they will make sure their employees know the store's own policies.
Why not just break up the transactions into individual purchases?
Well, that's the problem. Target has deals where if you purchase 4 items (usually on beauty, personal care, feminine care, health care items), you'll receive a $5 gift card. If you have a previous card, you can roll the previous to use on your purchase to receive said savings immediately. The coupons give an additional savings.
Example: 4 dove deodorants (2 men and 2 women) @ $4.99 each. $1.50 coupon off women's and $2.00 coupon off men's. Get $5 gift card when you purchase 4 of said or like items... $7 coupons and $5 gift card=$12 savings off $19.96= $7.96 total instead of $12.96. It may not seem like much but why give the company more of your money when you're the one working to earn it? 🤷🏾
Or they could read and be trained better.
Kristin Kitti but it happened in Florida and most of the people in Florida are illiterate idiots.
@@hellokittie9664 Tell us what state YOU are from, and I can give you an equally bigoted stereotype. Geez.
as a target cashier i am so sorry!! i’ve never denied someone using their coupon unless it’s expired or my computer won’t take it (our system doesn’t allow more than 4 of the same coupon). you handle this situation so well though!! bless you!
Floridians are notorious for not comprehending the wording of things.T_T
Clearly the security guy had no idea what the policy was. He just assumed, and then refused to back down. He was definitely smirking. What a jerk. Makes absolutely no sense that they would have someone from security come up to discuss coupons with a customer. You did an amazing job keeping your cool.
The POPTART coupon explains it best and Yes all companys that give coupons need to have better or more specific verbiage on it as they do which will save alot of confusion!!!! Thank you so much for sharing your calls to get clarification from the different companies as well on their coupon wording. So it looks as if we truly have to carry a binder with all stores coupon polices at all times to not get caught off guard, but you're on it. Also that target search for clarification of what purchase means at the end of your video explained it all. Awesome job on keeping your cool, but calling security out on him smirking and them not sending a manager was well done bc that needed to be addressed and you have video to prove that he was smirking and not providing good customer service on a matter that became a Real Issue when they sent security and not a manager as requested!
Karissa M. Agree. Thank God for video on cellphones and HOW MANY times I hear myself say that. It's just sad. 😡
girl you was calm
I woulda cut out that store so fast when I found out he was a security guard
I aint Tryna end up on world star
Target employees get paid nothing. They act like coupons are gold
If they are that angry with their jobs, then they should leave, go on welfare, & give someone else the job who wants to work!
Oh this is mest up how you ASKED respectfully to speak to a manager and they end up bringing you a security 🤦🏻♀️🤦🏻♀️I’m late but new subscriber to your channel ❣️& this target got me f***
You know why they called security. They thought you were going to act like a FOOL in Target. You were actually doing a great job handling yourself the right way. They couldn't handle a intelligent beautiful black woman that's all. 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Oh. And calling security it is normal for coupon issues. They call security because they deal with theft through coupons a lot and want security there in case it is illegal. This situation happens SO much with coupons and gift cards. It’s definitely not the right approach, but maybe it explains it a little better.
Also, the store manager rarely deals with any customer issues. Most of the time each area will have a manager that takes care of customer needs that can be from any department. This day it was security’s day to be the store manager. A different day you could’ve gotten Women’s Clothing Manager. They take turns managing the floor.
Target does that a bit differently in regards to who is "manager" that day/at that specific time. He is a lead for security but when he called for LOD to come to register 1 he is referring to whoever is the main "manager" of the store at that moment since LOD stands for lead on duty. I agree with the fact that their security is trained to deal with things such as the coupons so her getting security shouldn't be a big deal. But since she asked for a manager they should have called up LOD to start with.
Matthew Falls she wanted her 10 seconds of fame. Instead she looks like a trashy ass bitch with 0 respect
why couldnt they just read the coupon! target is wrong . they acting like they cant read or verify
That’s was Powerful!!!!! You stood your grounds! And clearly stated how he Contradicts himself and had that smirk on his face.... He knew dam well You were right!!!! Lol
I stopped couponing because of this. The frustration of explaining per purchase and per transaction. My fellow hispanic cashiers are the worse.
wow he has no clue of what hea talking about .. definetly posting the video up
Thank you!
I don't shop Target unless its clearance...I just snatch up 90% deals because I cant with the ignorance and drama
Target does not go up to 90% only 70%.
April Elliott your* target. My location goes to 90 at the end of each season
Well I don't think I would have gone that far on the security issue but I think they called him to try to intimidate you into just giving up on trying to use multiple coupons. That is why I stopped using coupons but I'm going to start again and see if it works out better than in the past. Proud of you for standing up to them!