So the aspects of the GNH represent the requirements that define the “product”. “Kind of know it” and “judge it” means measuring it to a standard. We always measure, either reporting it on paper or forming a mental assessment. Why? Because that is how our mind works, we want to simplify complexity. The problem with “quality” is its definition. Some good references are found in the work of Philip Crosby and Dr. Juran.
fully agree!! if you allow me, professor, one question: can we say, therefore, that the proverb: "what you dont measure, you dont improve" is, in fact, false, according to you? thanks!
So the aspects of the GNH represent the requirements that define the “product”. “Kind of know it” and “judge it” means measuring it to a standard. We always measure, either reporting it on paper or forming a mental assessment. Why? Because that is how our mind works, we want to simplify complexity. The problem with “quality” is its definition. Some good references are found in the work of Philip Crosby and Dr. Juran.
The idea about quality (you know it when you see it) reminds me of Robert Pirsig 'Zen and the art of motorcycle management '
fully agree!! if you allow me, professor, one question: can we say, therefore, that the proverb: "what you dont measure, you dont improve" is, in fact, false, according to you? thanks!