Hi, I have a problem with the alarm sounding in the control box sometimes when the alarm isn't set.The ta light illuminates on smaller keypad. Can I do a quick fix to eliminate the problem until a further detailed check can be carried out? Do I need to switch off mains and also the battery.thanks for any advice.Dav
Hi Ben, will these instructions work with the Premier Elite 64W Live? I need to reset the engineer code without factory resetting the entire system. How would I even take off the lid without triggering the tamper alarm with no engineer or user code? (Note: I do have working fobs though)
hi, just had a power cut and my alarms not working now i have noticed when the power cut happened my accenta g3 battery was completely dead & i replaced it with new one, but it says tampered & led light is on solid and tiny noise of alarm coming from outside, your help will be greatly appreciated
Hi Ben. I wish to decommission my ADE Gen4 alarm system. Will disconnecting the mains power supply and removing the battery in the control box achieve this or does the bell and strobe have a separate battery that needs removing also as its difficult to access. Any advice much appreciated
Hi there , yep that's correct. Just disconnect the mains supply and battery in the control panel. The bell box usually has a battery connected inside, which will ring the alarm when the power is lost to it. It should stop ringing after around 15 minutes. Hope this helps.
Having trouble with this process. I think I'm able to reset the system but the alarm doesn't stop sounding and it then doesn't stop sounding when I enter 0123 or 9999 - it's infuriating. Any tips? Happy to send a vid!
Hi there , thanks for the feedback. No, you only need to program the zones as not used - but it's good practice to fit links also. A tamper fault lockout is an open circuit on any of the 3 tamper loops (Keypad / Global (zones) / Bell) Each PIR wires with all six cores used : - 2 for power - 2 for zone - 2 for tamper The tamper of all sensors must be wired in series. This is so that there is one continuous 'loop'. A quick fix to resolve the issue would be to link out the following one by one until the system resets: - Open panel lid , fit a link between 'tamp' connections on the left hand side. Close the panel lid . If it clears it's a keypad tamper issue. - Open panel lid , fit a link between 'tamp' connections on the bottom. Close the panel lid. If it clears it's a global tamper issue (PIR , door contacts , PA Buttons etc) - Open panel lid , fit a link between 'T' and 'A' on the bottom right side. Close the panel lid. If it clears it's a bell tamper issue (external sounder). Hope this helps , if you need anymore guidance don't hesitate to contact me 👍🏻
.i have just installed this optima compact panel but i cant get the exterior sounder/strobe to operate. when i connect in the battery in the sounder box the red led flashes and 2 mins later the alarm sounds(which is a default setting). I have tested for 12volts at the sounder and the connections leaving the panel but there is no 12volts. I have tried using the engineers code and the programming code to test it but it still doesn't operate> Any advice would be greatly appreciated Ben i have also tested the cable and thats fine too
Hi there , sorry for the delay in getting back to you. It seems although the Bell Fuse has blown in the control panel. You can test this by pulling the fuse out and testing for continuity across it. Hope this helps.
Hi, I've just moved into a new property and cannot find the code for this alarm. When i turn on the power to the alarm it goes off and i don't know the code to stop it, will following this course of action reset it?
Hi there, yes following this procedure will reset the codes. Entering '0123' will then silence the alarm once you have followed the steps, and powered it back on.
Jack 1 Hi there, to remove the communicator circuit, you will have to remove the cabling from the top connections on the board. As for the tamper lockout issue, this isn't related to the communicator inputs so the issue is at the 'tamper' and 'SCB' inputs. To narrow down the issue, try to loop these connections individually, and then you can identify the scource of the problem. Hope this helps, feel free to contact me if this doesn't resolve the issue. 👍
Thank for this . My external sounder rings full blast during a powercut with the accenta g4 mini . Is there any way to silence it during a powercut?? Thanks
Hi there , this is due to the battery in the panel not holding its charge. The replacement battery is a 12v 2.1ah sealed lead acid battery. To replace it: - Remove front cover of the panel - Silence alarm by entering user code - Discount the old battery - Replace with the new one (red to red, black to black) - Re-fit panel cover
I just replaced my mums 20 year accenta with the g4 but its saying landing fault and it wont set, also it seemed to auto configure its zones, any idea where to start looking to resolve
first of all, the panel has 8 zones and each zone has been pre-programmed, this can be changed by entering engineers mode, then go to 'zone names' and you can change the zone names as desired. you need to figure out which zones go to what sensor once you have configured the zone names, if the setting fault still occurs, check what sensor is causing the fault and see if there is any obviouse problems (loose connections etc.)
@@mrsecurity thsnks ill try that, i mean it doesn't matter at all what zones are what really, seems strange it says landing when the hall sensor had previously stopped working
Hi Ben, Thanks for the video. As soon as I opened the control panel the tamper alarm started beeping and I didnt have the code. I tried removing the fuse and the battery but unfortunately the external siren went off! I struggled to turn it off, even tried turning the main power off! It finally stopped when I reconnected the battery but the strobe light is still on. Any suggestions?
Hi there , in hindsight should have began the video with the panel shut , as you state removing the lid does indeed activate the tamper alarm. At the end of the procedure listed below , you will have a 0123 default user code which you can use to silence the alarm and a 9999 engineer code. During this procedure the alarm will activate at specific times and will be sounding , but I will list them below so you can be prepared 👍 Here's the full procedure listed below: - Switch off mains from fused spur - Remove panel lid (internal sounder will activate) - Disconnect battery in panel (external bell box will sound) - Take wires out of "TAMP" connections - Fit a wire link between left hand "TAMP" connection and "SET" on the right hand side - Restore mains supply from spur - wait for alarm to sound - Switch off mains supply ( external sounder will re activate) - Remove link & restore "TAMP" wiring - Switch on mains supply from spur & connect battery - Close panel lid - Type in 0123 to silence the alarm - At the end of the video I walk through the procedure to edit the codes Hope this helps , don't hesitate to ask for more assistance if necessary 👍
@@benjaminlibbeter awesome, thank you for the detailed steps! Another question, is the external siren entirely battery operated? I may just disconnect before trying the steps.
@@user-xm1pp8nc8cNo problem. No , the external siren is wired and receives a 24/7 12 volt supply from the alarm panel. In the event that the control panel is powered down it will then ring on it's own battery for up to 15 minutes until power is restored again. This is a tamper protection feature. If you can safely get to the bell box , then you can disconnect the siren wires inside but this will activate the internal alarm for 15 minutes - however you can power down the panel after and that will silence it for good. - Then you can carry out the required steps Unfortunately, disconnecting the bell box from the panel end will just simulate a tamper condition and it will activate on it's own pack.
@@benjaminlibbeter Thanks, given I already have a separate nest alarm and cameras I'm tempted just to disable this one completely. Would the easiest way to achieve that be to remove the fuse and battery from the control panel and allow the external siren battery to die after ringing for 15 minutes?
Hi! We followed your instructions on screen to change engineer code but keep getting ‘Tamper fault lockout’ now unable to set the alarm, any idea how we can get rid of this fault? Or how we can reset the alarm again to get it working? Thanks for your help!!!
Hi there, that indicates that there is a tamper condition somewhere on the system. The first step you can take is to make sure that the lids on all the PIRs are firmly shut and check that the door contacts are in good condition. If everything seems okay , you can open the control panel and loop the following to bypass the tamper and return the panel to normal. - Try linking the two terminals labelled 'tamper' on the left hand side of the board with a piece of wire, close the panel lid. If it clears it was a Keypad tamper fault. - Try linking the two terminals marked 'tamper' at the bottom of the board, close the panel lid. If it clears it was a global tamper fault (system detection zones - PIR's door contacts , PA buttons etc). -Try linking 'T' & 'A' on the bottom right side of the board , close the panel. If it clears it was an external bell box tamper. If the screen changes to ''engineer restore required' enter 9999 and it should clear , as I believe you have now reset the engineer code back to default. Hope this helps! , if you need anymore guidance don't hesitate to contact me 🙂.
Hi there , If it says 'Tamper Fault Lockout' , that means that a Tamper condition is still present on the system. It could either be a cover on a PIR movement sensor, cover on the panel, or lid on the bell box. Investigate each of these components, if everything seems fine then it's possibly wiring fault somewhere so it's easier to just link the Tamper connections at the panel 👍. If the fault is cleared then the system will automatically reset 👍.
If there wasn't a Tamper condition before then it would be because of the wrong order of cabling going into the 'Tamper' connections, if a loop isn't present then it will flag up.
@@benjaminlibbeter ok I will investigate more maybe I haven't put the cover back on problem or I know that one of my pir' s is playing up so will replace that to. Thanks for the advice 👌
@@abuqadeerkhan5847 Okay, the control panel requires 5 connections to the bell box. The connections are as followed : 'Strobe -' to 'STB' or 'Strobe -'. 'T' to 'RTN' or Tamper Return'. 'A' to 'Hold Off -' or '0V'. 'D' to 'Hold off +' or '+12V'. 'B' to 'TRIG' or 'Bell' You can use any colour for each connection, just note down what colour you choose to use for each👍
Hi there, to disable the tamper you would need the engineers code: if it is an Accenta panel simply press 'P' followed by the code. If you don't know the engineers code You can still replace it, it's just that the user code will need to be entered to silence the alarm. As for replacing the PIR: 1.) Open the old PIR and take note of each connection 2.) Disconnect the positive/12v and cut it (to prevent a short) 3.) Remove all other connections 4.) Remove the base from the wall 5.) Drill the hole nockouts and fixing holes for the PIR 5.) Feed the cable through and fix the new base to the wall 6.) Refer to notes and wire up the new PIR as before 7.) Replace the cover and screw it in 8.) Press reset on the panel
@@benjaminlibbeter thanks for the reply..i have just installed this optima compact panel but i cant get the exterior sounder/strobe to operate. when i connect in the battery in the sounder box the red led flashes and 2 mins later the alarm sounds(which is a default setting). I have tested for 12volts at the sounder and the connections leaving the panel but there is no 12volts. I have tried using the engineers code and the programming code to test it but it still doesn't operate> Any advice would be greatly appreciated Ben i have also tested the cable and thats fine too
inside the keypad the connections are: +13v -0v sound comms tamper tamper, write down what wire colours are used for each terminal and make sure it is the same inside the main panel
Alarm went off after a power cut. Not used it since I moved in 8 years ago because we lost the code. This sorted it Thanks !
Muchas gracias, Ben Libbeter! Has sido de gran ayuda.
Cheers buddy. Had a call out and this video helped me out massively!!
No worries , glad to hear it 👍🏻
Thank-you for the information it worked perfect
Hi, I have a problem with the alarm sounding in the control box sometimes when the alarm isn't set.The ta light illuminates on smaller keypad. Can I do a quick fix to eliminate the problem until a further detailed check can be carried out? Do I need to switch off mains and also the battery.thanks for any advice.Dav
Hi Ben, will these instructions work with the Premier Elite 64W Live? I need to reset the engineer code without factory resetting the entire system. How would I even take off the lid without triggering the tamper alarm with no engineer or user code? (Note: I do have working fobs though)
Brilliant many thanks
Hi mate I have got the same alarm and it only sounds for to seconds when activated. How do I change it to sound longer. Thanks
hi, just had a power cut and my alarms not working now i have noticed when the power cut happened my accenta g3 battery was completely dead & i replaced it with new one, but it says tampered & led light is on solid and tiny noise of alarm coming from outside, your help will be greatly appreciated
Thanks very helpful video
Awesome video
Thank you 🙂👍
Hi Ben. I wish to decommission my ADE Gen4 alarm system. Will disconnecting the mains power supply and removing the battery in the control box achieve this or does the bell and strobe have a separate battery that needs removing also as its difficult to access. Any advice much appreciated
Hi there , yep that's correct. Just disconnect the mains supply and battery in the control panel.
The bell box usually has a battery connected inside, which will ring the alarm when the power is lost to it.
It should stop ringing after around 15 minutes.
Hope this helps.
@@benjaminlibbeter Thanks for your help Ben, I'm very grateful
Having trouble with this process. I think I'm able to reset the system but the alarm doesn't stop sounding and it then doesn't stop sounding when I enter 0123 or 9999 - it's infuriating. Any tips? Happy to send a vid!
Hello, good video.
Is it necessary to put loops on unused zones like you have? Got a tamper lock out problem so wondering if this is causing it
Hi there , thanks for the feedback.
No, you only need to program the zones as not used - but it's good practice to fit links also.
A tamper fault lockout is an open circuit on any of the 3 tamper loops (Keypad / Global (zones) / Bell)
Each PIR wires with all six cores used :
- 2 for power
- 2 for zone
- 2 for tamper
The tamper of all sensors must be wired in series. This is so that there is one continuous 'loop'.
A quick fix to resolve the issue would be to link out the following one by one until the system resets:
- Open panel lid , fit a link between 'tamp' connections on the left hand side. Close the panel lid . If it clears it's a keypad tamper issue.
- Open panel lid , fit a link between 'tamp' connections on the bottom. Close the panel lid. If it clears it's a global tamper issue (PIR , door contacts , PA Buttons etc)
- Open panel lid , fit a link between 'T' and 'A' on the bottom right side. Close the panel lid. If it clears it's a bell tamper issue (external sounder).
Hope this helps , if you need anymore guidance don't hesitate to contact me 👍🏻
.i have just installed this optima compact panel but i cant get the exterior sounder/strobe to operate. when i connect in the battery in the sounder box the red led flashes and 2 mins later the alarm sounds(which is a default setting). I have tested for 12volts at the sounder and the connections leaving the panel but there is no 12volts. I have tried using the engineers code and the programming code to test it but it still doesn't operate> Any advice would be greatly appreciated Ben
i have also tested the cable and thats fine too
Hi there , sorry for the delay in getting back to you. It seems although the Bell Fuse has blown in the control panel. You can test this by pulling the fuse out and testing for continuity across it. Hope this helps.
@@benjaminlibbeter thanks ben you were right..it was the fuse.. cant believe i didn't check that first.doh!!
What can I use for a link where would I get that from ?
Just out of interest do you live around medway? I recognise that alarm company name on your channel icon.
I do yes , this company is based in Bearsted 👍
Hi, I've just moved into a new property and cannot find the code for this alarm. When i turn on the power to the alarm it goes off and i don't know the code to stop it, will following this course of action reset it?
Hi there, yes following this procedure will reset the codes. Entering '0123' will then silence the alarm once you have followed the steps, and powered it back on.
I've got a tamp lockout I think it's due to the phone line being cut. How do I remove the communicator circuit?
Jack 1 Hi there, to remove the communicator circuit, you will have to remove the cabling from the top connections on the board.
As for the tamper lockout issue, this isn't related to the communicator inputs so the issue is at the 'tamper' and 'SCB' inputs. To narrow down the issue, try to loop these connections individually, and then you can identify the scource of the problem.
Hope this helps, feel free to contact me if this doesn't resolve the issue. 👍
Great video
My accenta g4 says “PA fault lockdown” and when i type 0123 or 9999 it says code invalid. Is there anyway around this
Thank for this . My external sounder rings full blast during a powercut with the accenta g4 mini . Is there any way to silence it during a powercut?? Thanks
Hi there , this is due to the battery in the panel not holding its charge.
The replacement battery is a 12v 2.1ah sealed lead acid battery.
To replace it:
- Remove front cover of the panel
- Silence alarm by entering user code
- Discount the old battery
- Replace with the new one (red to red, black to black)
- Re-fit panel cover
@@everythingben_yt Thanks very much
I just replaced my mums 20 year accenta with the g4 but its saying landing fault and it wont set, also it seemed to auto configure its zones, any idea where to start looking to resolve
first of all, the panel has 8 zones and each zone has been pre-programmed, this can be changed by entering engineers mode, then go to 'zone names' and you can change the zone names as desired. you need to figure out which zones go to what sensor
once you have configured the zone names, if the setting fault still occurs, check what sensor is causing the fault and see if there is any obviouse problems (loose connections etc.)
@@mrsecurity thsnks ill try that, i mean it doesn't matter at all what zones are what really, seems strange it says landing when the hall sensor had previously stopped working
@@leejohnson197733 I have a video for 'setting fault' on this channel , that should help 👍.
Hi Ben,
Thanks for the video. As soon as I opened the control panel the tamper alarm started beeping and I didnt have the code. I tried removing the fuse and the battery but unfortunately the external siren went off! I struggled to turn it off, even tried turning the main power off! It finally stopped when I reconnected the battery but the strobe light is still on. Any suggestions?
Hi there , in hindsight should have began the video with the panel shut , as you state removing the lid does indeed activate the tamper alarm. At the end of the procedure listed below , you will have a 0123 default user code which you can use to silence the alarm and a 9999 engineer code.
During this procedure the alarm will activate at specific times and will be sounding , but I will list them below so you can be prepared 👍
Here's the full procedure listed below:
- Switch off mains from fused spur
- Remove panel lid (internal sounder will activate)
- Disconnect battery in panel (external bell box will sound)
- Take wires out of "TAMP" connections
- Fit a wire link between left hand "TAMP" connection and "SET" on the right hand side
- Restore mains supply from spur
- wait for alarm to sound
- Switch off mains supply ( external sounder will re activate)
- Remove link & restore "TAMP" wiring
- Switch on mains supply from spur & connect battery
- Close panel lid
- Type in 0123 to silence the alarm
- At the end of the video I walk through the procedure to edit the codes
Hope this helps , don't hesitate to ask for more assistance if necessary 👍
@@benjaminlibbeter awesome, thank you for the detailed steps! Another question, is the external siren entirely battery operated? I may just disconnect before trying the steps.
@@user-xm1pp8nc8cNo problem. No , the external siren is wired and receives a 24/7 12 volt supply from the alarm panel. In the event that the control panel is powered down it will then ring on it's own battery for up to 15 minutes until power is restored again. This is a tamper protection feature.
If you can safely get to the bell box , then you can disconnect the siren wires inside but this will activate the internal alarm for 15 minutes - however you can power down the panel after and that will silence it for good. - Then you can carry out the required steps
Unfortunately, disconnecting the bell box from the panel end will just simulate a tamper condition and it will activate on it's own pack.
@@benjaminlibbeter Thanks, given I already have a separate nest alarm and cameras I'm tempted just to disable this one completely. Would the easiest way to achieve that be to remove the fuse and battery from the control panel and allow the external siren battery to die after ringing for 15 minutes?
@@user-xm1pp8nc8c Yep that would work 👍🏻
Hi! We followed your instructions on screen to change engineer code but keep getting ‘Tamper fault lockout’ now unable to set the alarm, any idea how we can get rid of this fault? Or how we can reset the alarm again to get it working? Thanks for your help!!!
Hi there, that indicates that there is a tamper condition somewhere on the system.
The first step you can take is to make sure that the lids on all the PIRs are firmly shut and check that the door contacts are in good condition.
If everything seems okay , you can open the control panel and loop the following to bypass the tamper and return the panel to normal.
- Try linking the two terminals labelled 'tamper' on the left hand side of the board with a piece of wire, close the panel lid. If it clears it was a Keypad tamper fault.
- Try linking the two terminals marked 'tamper' at the bottom of the board, close the panel lid. If it clears it was a global tamper fault (system detection zones - PIR's door contacts , PA buttons etc).
-Try linking 'T' & 'A' on the bottom right side of the board , close the panel. If it clears it was an external bell box tamper.
If the screen changes to ''engineer restore required' enter 9999 and it should clear , as I believe you have now reset the engineer code back to default.
Hope this helps! , if you need anymore guidance don't hesitate to contact me 🙂.
Very kind of you to reply so quickly, I have managed to fix it- thanks for your instructions😊
Hi jack1 I done exactly what u said and I have got a temp lockout screen to how do I get rid of this and start using my alarm normally.
Thanks Mike.
Hi there , If it says 'Tamper Fault Lockout' , that means that a Tamper condition is still present on the system. It could either be a cover on a PIR movement sensor, cover on the panel, or lid on the bell box. Investigate each of these components, if everything seems fine then it's possibly wiring fault somewhere so it's easier to just link the Tamper connections at the panel 👍. If the fault is cleared then the system will automatically reset 👍.
If there wasn't a Tamper condition before then it would be because of the wrong order of cabling going into the 'Tamper' connections, if a loop isn't present then it will flag up.
@@benjaminlibbeter ok I will investigate more maybe I haven't put the cover back on problem or I know that one of my pir' s is playing up so will replace that to.
Thanks for the advice 👌
Hi mate - the electrician hasnt actually put my external siren on?
How do i wire up my external bell box
Hello there, is the control panel you are connecting it to an Accenta?
@@benjaminlibbeter yes Ben, its a g4 accenta
@@abuqadeerkhan5847 Okay, the control panel requires 5 connections to the bell box. The connections are as followed :
'Strobe -' to 'STB' or 'Strobe -'.
'T' to 'RTN' or Tamper Return'.
'A' to 'Hold Off -' or '0V'.
'D' to 'Hold off +' or '+12V'.
'B' to 'TRIG' or 'Bell'
You can use any colour for each connection, just note down what colour you choose to use for each👍
@@benjaminlibbeter thanks alot mate, can i leave my alarm in an unarned state or do i have to switch it off somehow?
@@benjaminlibbeter also will i have to use my engineers code ?
If only I had this method for an old HKC 8/12
Ahhh I have a video on it!
How do I replace a PIR? The how do i disable tamper in order to do this?
Hi there, to disable the tamper you would need the engineers code: if it is an Accenta panel simply press 'P' followed by the code. If you don't know the engineers code You can still replace it, it's just that the user code will need to be entered to silence the alarm.
As for replacing the PIR:
1.) Open the old PIR and take note of each connection
2.) Disconnect the positive/12v and cut it (to prevent a short)
3.) Remove all other connections
4.) Remove the base from the wall
5.) Drill the hole nockouts and fixing holes for the PIR
5.) Feed the cable through and fix the new base to the wall
6.) Refer to notes and wire up the new PIR as before
7.) Replace the cover and screw it in
8.) Press reset on the panel
@@benjaminlibbeter Thank you i will give it a go :)
How do I fix a setting fault on a zone
Hi there, sorry for the delay in getting back to you. I will release a video later today on various checks to fix this 👍
Thanks
@@craigmayall3190 Video is up now, hope it helps. Sorry for the delay, I've been busy the last few days
How do u reset Texecom d5010 I have forgot my code
will this work on my visonic alarm?
Sorry for the delayed reply. No, this will only work on the Honeywell Accenta G4.
@@benjaminlibbeter thanks for the reply..i have just installed this optima compact panel but i cant get the exterior sounder/strobe to operate. when i connect in the battery in the sounder box the red led flashes and 2 mins later the alarm sounds(which is a default setting). I have tested for 12volts at the sounder and the connections leaving the panel but there is no 12volts. I have tried using the engineers code and the programming code to test it but it still doesn't operate> Any advice would be greatly appreciated Ben
i have also tested the cable and thats fine too
Hi will this work for a optima compact
Yes, I can confirm this will work
@@benjaminlibbeter thanks Appreciate the help.
All I can get mine to do is tick with the code "Accenta G4 RKP F131-01-111 on scree Please help.
inside the keypad the connections are: +13v -0v sound comms tamper tamper, write down what wire colours are used for each terminal and make sure it is the same inside the main panel
How to install pir please thanks
Muchas gracias, Ben Libbeter! Has sido de gran ayuda.