Takeaway Secrets Exposed - BBC Panorama
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- Опубліковано 1 жов 2024
- The UK takeaway industry is booming. The country now spends over £10 billion a year on takeaway food, with the online market being dominated by giants like JustEat and Deliveroo. But what is the real cost of convenience?
Panorama investigates how planning laws are being subverted and food safety legislation flouted in the battle to sell whatever consumers want to eat, whenever and wherever they want to eat it. Reporter Tina Daheley lifts the lid on the secrets of the takeaway industry.
Why are 0 rated restaurants/take-always still open?!!! They should be shut down immediately! That makes me so angry 😡
There's a lack of food hygiene inspectors
Cook, it's cheaper and you know what you're eating.
So true and if you work long hours get a slow cooker.
@@josh429 or pressure cooker.
At least you know, the food you cook is 5 stars 🤣
ted martin I couldn’t agree with you more.
@@tedmartin83
100% agreed!!
I cook at home and rarely eat out or order a takeaway.
I cook at home because it's healthier. I use higher quality ingredients and quality grass fed/grass finished meats, and wild caught fish.
All my herbs are fresh. Pink Himalayan sea salt, not the regular table salt that destroys your health. Quality ingredients is a must.
Takeaways use the cheapest ingredients possible to cut cost. Very unhealthy eating.
Beats me as to why any local authority bothers with a food hygiene rating when they can't instantly shut down a zero rating food outlet!
I guess the customer can look up the rating or see it displayed on the window and choose not to go. I look at the ratings tbh
We're all supposed to get used to eating bugs... maybe a cockroach or two will help us on our way.
@@missmcphee8859 in the uk food establishments are not required to display food hygiene ratings by law, but they are strongly recommended too, but in northern Ireland and Wales they are legally required to display the rating in the window, I find that pretty strange tbh, it should be a legal requirement all over the UK and England. www.food.gov.uk/research/mandatory-display#:~:text=ON%20THIS%20PAGE&text=In%20Northern%20Ireland%20and%20Wales%2C%20food%20businesses%20are%20legally%20required,are%20encouraged%20to%20do%20so.
She has a deadly nut allergy and still orders takeaway. Seriously??
So who would you blame then 🤔
I agree with you, and especially when you know indian restaurants use peanuts in their food. I think when you are that young you have a little too much trust in the world. Her poor parents and brother, such an unnecessary tragedy.
@@hunterstakeawayuk7868 Everyone who runs a restaurant should know nut allergy is deadly, they were to blame! She was a kid! Never say it doesn't contain nuts if you make food with nuts in the same kitchen. Even breathing in the same space as peanuts can cause allergic shock if you have nut allergy.
Yes, Look like she order a peanut Indian food and specific order "don't put peanut in it" if you are a chef what you gonna do ?
Indian food is cooked in Peanut Oil. Don’t order what you don’t know.
How the hell can a Restaurant with 0 rating even be allowed to stay open?. I blame the Authorities for this mess and danger to the General public and the Girls death. Cannot believe this is happening in Europe, seems more like a Third World Country.
Yet you would expect that any restaurant or takeaway for that matter has a hygiene rating of 4 or more!
yes this is the uk now
Europe isn't a country
Point of correction, third world countries have far healthier food. We plant our own food, eat from the soil and dont have fast food restaurants to spoil ourselves and make us obese
@@ent6576 It wasn't meant to be a Geography lesson, any Troll like you knows Europe isn't a Country. I never said it was, was just talking in general terms. Guess you're a loyal customer of buying dodgy fare online, since you seem to have missed the point!.
I used to use just eat but I have not used it for ages now I just phone the take away myself it takes what 2 mints and they get all the money for they hard work
But it's why our site is getting made for, we are going to be better than just eat!
@@hunterstakeawayuk7868 which service is you site providing,?
@@Mingota100 a site like just eat :) more information is on our Facebook page
Facebook.com/HuntersTakeawayuk
My partner and I kept getting food poisoning with JustEat.
@@Chalize what takeaway or restaurant are you using?
Just eat is a delivery service. Sure they could do more and probably should. However the council had allowed a 0 star hygeine rated place to continue trading. As a chef I can say that to get 0 stars you should be closed until standards are improved. Just eat probably should do more however they aren't trading with businesses that are trading legally.
I totally agree, how is it ANYONE but the councils fault. Fucking mental that a service that connects takeaways to punters is blamed, Classic 2019 journalism.
Exactly like i said with 0* the EHO issues a notice of immediate suspension..how these things are not properly enforced is beyond me
The EHO don't close a premises for a 0 star hygiene rating. You get a notice of improvement
and if their reputation is ruined by tripadvisor customer reviews they just change their name and move next door @@r.k2823
(edit: I don't think moving is probably even necessary)
0 star......should be burned down with the chef still inside 😀
I love cooking at home,nothing is better than a good traditional home cooked meal.
I just order directly with the takeaways. Just Eat apparently charge up to 20% to an establishment just for an order which means these small takeaways are slowly being run into the ground as their profit margins are so low anyway. It’s just leads to taking away incomes for everyone within an takeaway eventually and most importantly our community and British tax. Nothing wrong with ordering the old fashioned way through a phone and speaking to someone, we have our phones with us constantly so what’s stopping us
Just Cook.
Come on, there's massive profits on takeaway food, and they all make a killing
Thomas W. I have a friend who currently pays between 300-350 a week to just eat for simply allowing a means to order through them. If that 20% of a business then that’s between 1500-1750 a week say even 2000 a week turnover. He has 3 permanent staff, 3 drivers over a week. Overheads etc are currently leaving him with a taking of about 100 if he’s lucky as he still has to put in money to go buy goods daily. Some weeks he’s managed to take about 250-300 which only counts as a wage but no profits really.
@@themsmloveswar3985 yeah how dare he want to enjoy some take away now n then 0-o
Agee completely. If I order a takeaway my preference is to order via THEIR website (not a 3rd party) or ring!
people with food allergy should not put their life in others people hands
fr
@Re Up this doesn't happen in Ireland, they collect the food from local take away, you can choose delivery or pick up. I think most of the people know their local take away and if they don't know them they can visit them. No bunkers take way under the bridge in Ireland. I use just eat but personally I buy directly from the take away website most of the time . Very sad the delivery service is so bad in UK, people shouldn't take food from places they don't know
Carry on victim blaming you dog
@@Fuck_Anime I am disabled because I have a rare genetic metabolic disorder and I am used to follow a special diet. I don't eat food from places I dont know and most of the time I carry my own food. I just value my life and my health too much to trust strangers cooking for me. This is common sense, playing the victim doesn't really work when you are already dead.
@@lilli9822 I didn't ask for your life story dawg and I never said playing the victim, I said that you where victim blaming. See how you twisted my words there.
I'm not being funny, but if you have a serious allergy then IMO, you should NOT be ordering takeaways and only eating out at very carefully selected and trusted places. You are dicing with death, and although the establishments can be punished, it's too late when you're dead. I find it bizarre people don't understand this. Mind blowing.
You're not being "funny"? That's a weird choice of words.
@@grytlappar It's a very common British phrase meaning "I'm not trying to be nasty/offensive/mean on purpose". We say it ALL the time 😂 it's not wierd for us Brits at all to say that.
I agree, if I had an allergy that could kill me I wouldnt eat anywhere but at home i a controlled environment
These people kill themselves by ordering from take out shops. Don’t blame anyone else! You lot just want money.
It's a very sad story but considering this is not the first time I have heard this happen, I'd have to agree. The saddest story I came across was when a man frequented a restaraunt that swapped their rapeseed oil to peanut oil without notifying customers of the change in recipe. This caused a deadly allergic reaction in the man.
So at what point does personal responsibility come into play? All I see is people complaining about things that they can avoid.
I came here to write exactly this. Well said
Hoping that people will figure this out, well said people need to take alot more responsibility
From watching this documentary, it is beyond clear to me that SOME individuals working within these establishments cannot even fucking understand when someone is asking an important allergen-related question. There ought to be more done by everyone involved: individual consumers being vigilant about what they put in their bodies; but also, individuals in food establishments being more vigilant about want they put in their food, understanding laws, regulations and health!!
Sort of amazed you four pricks gloss over that side of the equation..
@E Mulan, @ chaps, @ABD, @John Maclagan
So lets say you have a prawn intolerance (just as the girl who died was reported as having). You call up, place your order and explain your dietary requirements.
They confirm your order but do not necessarily understand or acknowledge your preferences.
You consume the order and it turns out it is contaminated with the foodstuff you're intolerant to, you have a reaction and potentially die.
Is it still something you are to blame for?
@@KerouacsAccomplice I don't want to be insensitive to the girl who died but generally If you have an allergy that can kill you, ordering food from a new place over the phone/ through an app is not responsible especially if you are not carrying an epipen. This particular situation could have been avoided. The restaurant reassurance isn't enough, you need to talk to the cook personally so that they can fully understand the seriousness of your allergy and remind them to wash every cooking utensils before they make your food.
On what planet do you order a takeaway when you have a serious food allergy ?🤷♀️
My family hardly ever get deliveries .... and if we do it’s like once in 3/4 months. It’s usually like a treat night where we get Pizza from Pizza Hut. It’s crazy how dependent some people can be on deliveroo 😭 and it’s scary where your food could be from if you don’t order from the actual restaurant
To many people are to lazy to get off there backsides and go to the cafe, order there meal and wait a few mins for it to be cooked and then take it home.
Pizza Hut was closed down in my town due to hygiene standards and food poisoning.
Wheat free chicken chow mein. That had to be a joke. And they really had to send it off to be tested? The basic level of ignorance and lack of care in the guy taking the order is why if I had a food allergy that could kill me I would never order a takeaway, and why it's something I rarely do anyway.
Cook at home! It's cheaper and healthier!!
Yes it is unless you want and Indian, Chinese, or Thai. Do you know how to cook all these dishes as perfectly as the takeaways?
They didn't say it would be the same, sure they might not have the experience but they know what is going into it and they have a self obligation to make it healthy. It might not taste as good (usually because the recipe isn't right and needs tweaking) but it almost always will be healthier because takeaways don't care about healthy ingredients if they take longer to prepare/cook.
@@56beverley
Yes, I can cook any dish, from any country. If you know how to read recipes, than you know how to cook. It's not hard. It just take some practice!!
Cooking at home ensures cleanliness and healthy ingredients because you're the one buying those healthy ingredients. No sub-par ingredients in my kitchen!!
Healthy ingredients such as Himalayan sea salt, organic grass fed ghee/grass fed butter, and 100% organic olive oil or organic avocado oil make a huge difference in your health. Organic veggies and grass fed/grass finished meat is so much better than regular meat. Wild caught fish, NOT farm fish.
Restaurant uses the cheapest ingredients possible to maximize profits. Restaurant doesn't care about your health.
Cook at home!! Healthy and cheap!! The problem is laziness!!! Most people are simply too LAZY to cook at home.
When their health fails, they are surprised. Lmao
Not everyone is a chef
@@mrumarGTA
People are full of excuses.
You don't have to be a chef to read a cook book.
If your health is important to you, you'll learn to cook at home. It's just as simple as that.
Do you value your health or not. Eat out often means no. Cook healthy meals at home mean yes.
It's simple, folks.
Health is wealth. Without health, you have nothing.
To be fair, if you had a nut allergy then you don't order from Indian restaurants, because just like Tia, Chinese, Japanese, Middle eastern... they use a LOT of nuts in their cooking.
And food prepared in a kitchen where nuts are prepared will never be 100% safe, because there are extractors and fans blowing it into every single area. I find it more sad that her parents didn't explain why she shouldn't really eat in these restaurants let alone a take away, where it's on a lot faster pace and more risk of cross contamination. Worked much of my adult life in restaurants, this isn't an excuse.. just facts!!
If you see dishes on the menu that have nuts, especially if more than one, then you best steer clear of that restaurant or take away if you have a nut allergy. Unless the restaurant has nut allergy free zone, some higher market restaurants will have a special prep/cooking area (a sealed room) especially for nut allergy's.
And also you need to check whether they use peanut oil in their cooking, as Asian restaurants will also be likely using traditional seasoned woks.. and this will mean the oil is likely to be in the pan in small amounts...
I am as saddened by this as anyone, BUT we have to stop being a nation that needs to be led by the hand and become a nation of using common sense and look out for ourselves. If you don't know someone why would you trust them with your life? STOP expecting total strangers to be the ones looking out for you, you're playing Russian roulette!!! !
Interestingly, I am not British myself, but I find it really interesting to what extend this hand-holding goes. Even the 'look left' on the streets...
But I don't think Just-eat should have any more of a responsibility than they advertise with, as they fulfil the role of agent, not the restaurant itself. (ofcourse providing wrong information is a different story). They can set their own standards for allowing restaurants on their site as long as it is transparent.
It should be a restaurants obligation though to provide correct allergy information when asked for. When I was in London couple of weeks ago, every restaurant asked whether we had any allergies... so it highly depends on the place
Agree, you cant just ask for something with no nuts and don't give a margin of error
Chinese takeouts typically only use cashew and peanuts for a couple dishes. There is the risk of cross contamination though if they aren't strict on storage and handling. I remember we had people allergic to gluten and nuts come in to ours, we'd only serve them during quiet times when we could take the time to avoid cross contamination. They were fine with that as most others places wouldn't bother.
It's quite risky though as my parents were not educated and did not realize how serious it could be until my brothers friend almost died from a nut allergy (not due to us) but just randomly walking down the road.
@@frituurvlieg the big problem with the whole nut issue being more dangerous in a kitchen than ANY other allergy product is that they create dust when crushed, chopped etc, it's also used as oil, and seasoned pans are highly likely to contain it in small quantities.. the list goes on and on. That's what makes them so dangerous. I used to work as a manager in a well known high end London restaurant in the eighties and nineties, our restaurant had a separate small kitchen for nut allergy customers where their food was cooked... Lower end restaurants esp take aways wont have this. In an ideal world we should be able to say no nuts and there aren't any traces... all it takes is for one person to not think and move a peanut oil bottle and have it on their thumb, and touch your plate of food and if you're highly sensitive, good night Vienna .... dust if they use raw nuts is another big issue...
intempify yes it would be good quality of service. But the service quality is something a provider should decide for themselves. It’s up to the public to decide whether they deem this service valuable.
However, if they would place this on their site, suddenly they become responsible and need to do audits and what not. It’s more then you would think...
The restaurants should always have the up to date info as they are the ones actually in the kitchen. I think errors are much less when info comes directly from the source
I know there's no excuse but for people with allergies (like myself) it's a given that I can't order takeout.
Matthew Ellis why didn’t she have an epi pen?
Harshvir Grewal epipens aren’t always effective unfortunately don’t know specifics about this case however
Ur not missing out on much some takeaways are dissapointing atleast u don't have that the dissapointment of a crappy meal or waste of money
takeaway, takeout is american
It's not just the ingredients a restaurant needs to watch, it's the cross contamination issue concerning other cooking implements, splashes of a contaminant from one meal affecting another. It's almost impossible for any restaurant to completely guarantee safety in these matters. It's not fair to expect them to. If you have a serious, life threatening allergy never buy anything from the restaurant if they work with the allergy causing ingredient on the premises - even if for meals you aren't ordering. It's all from the same kitchen, after all!
Whoever did the volume mixing on this needs sacking.
I would prefer if chefs use gloves whilst cooking imho.
Akosua Poku trust me dese ppl have long nails sometimes
kwame opoku and they don’t wash their hands too. I was on a double decker bus one and witnessed a chef used his soggy tissue to blow his nose, it was a flu season in winter as soon as he finished he put the tissue in his pocket and touched the knife and started cutting the meat in a kebab shop.
Especially ones that wipe their arses with their hands!
Chefs don't generally use gloves, not even in high-end restaurants. A lot of chefs consider it more hygenic to just keep washing their hands instead.
Dave Holt and don’t wash their hands.
The sound editing is so bad, why aren't you cutting or reducing background audio when there's voice over?
Sound editing? Britain is finished. Don't hope for small improvements, this country will be Somalia in 30 years.
I’ve gained so much of weight since the advent of these food delivery apps. Became pre diabetic too. This past year, I switched back to cooking for myself and I’ve lost almost 10kg and have a glucose score under 5. *pats self on back* Resist the temptation of convenience ✊
I just ordered some Indian food 😋😋😋
Diabetes is no joke. Trust me. Eat your vegetables and do some exercise! Your life literally depends on it
Take responsibility for your own fuckup you disgusting land whale
Just eat are pure con artists, they claim there’s a delivery fee and admin fee, just phone up and place your own order with the takeaway themselves and save at least a fiver a delivery, you’re welcome 😉
Not only that you save the takeway about 15% commission. Means cheaper prices and higher quality ingredients in the long run
Down my way when u order the driver trys to charge more so if it meal including delivery is 17 quid the driver wi say that's 20 quid trying to pull a fast one lol
not all takeaways deliver though, takeaways that do usally wouldnt be on just eat
They mainly target food places that dont deliver
A lot of takeaways don’t specifically take card, or at least card over the phone. For example, a local Chinese near me is cash only, but is on Just Eat so you can use your card.
95% o the food I have ever had from home delivery was over-priced and shit. I have simply stopped ordering it. I eat out, or I cook at home. I can make a pizza from scratch in an hour - including dough, I can make a sweet and sour pork with stir-fried vege. in 25 minutes. A tenth of the cost.
Yes
yea tbf msec is right, could have said it in a less condescending and angry way ahahaha but he is right
@@heathsavage4852 to be fair, if yöu had disclosed your carrier history in your first post no comment of "take outs need to make a profit" would ever have been made. But then again, top chef, what did you expect to get from take outs?
@@watata1t Edible food prepared in a clean environment and delivered before it was stone cold? Too much to ask?
Nice, can you show me how to do the pizza in under 30' ?
Nah man, I'm a chef, and although we take a lot of precautions and do not wish anything wrong to our customers. People with allergic reactions are always risking their lives.
This industry is very very hard and all sorts of cross-contamination happen even though we try our best. My honest recommendation would be to not eat out if you have such an allergy. It is not fair to ut others under such stress and risk.
good advice there. If you know a nut cold kill you and your are relying on food prep being 100% perfect all of the time - you are taking an unreasonable risk.
I don't eat takeaways. I can cook them myself. It takes less time to cook your own takeaway meal than it does to order one... wait for it, and get it. And; it's cheaper.
Ian Kirkpatrick true!!!
Ian Kirkpatrick plus they charge extra for it to be delivered
It's cheaper and you know exactly what goes into it. No msg or piles of salt chucked in to make it taste better.
Why don't you become a takeaway?
Ian Kirkpatrick u sure u know how to cook mate
just order from your local take out that you can trust or recommended by friends and family members. whether its chinese, indian, fast food chicken, pizza etc. don't rely on these online websites that have a list of establishments that you need to choose from. simple as.
To true, at least your food will be warm and safe to eat!
True
I use a Facebook page for local takeaway reviews (they were the ones that put a link for this show) believe me people don't hold on their reviews or on telling people which takeaways to avoid they regularly post links for the council star system you would be surprised on how many have one or two stars that have been open for years
relay on council stars and friends....online rating can easily be skewed
@@Sナツ
I live in a small- ish town so I know some of the friends on the page face to face as for trusting the rating system the last time a takeaway got no stars the reasons were published in the local newspaper
I'm a user of many food delivery services in many countries, including rapidly burgeoning disrupter enterprises in SE Asia, as a consumer, it's super convenient and tbh, I never thought much about it. This kinda knock me right in the gut (the fact that it's hurting mom & pop's businesses) and perhaps will factor in my future decisions on using food delivery app.
Drama queen at 2:02
So just boycott Just Eat & Deliveroo from now on & put these cowboy companies out of business. Yet another scam ☹️🤬
I very seldom eat takeaway food these days. They are packed with too much salt and fat. So much so that I was beginning to get a bit of a belly. Since cutting back my waist size has gone back to what it should be and I feel more healthy as a result. I cook my own food, I know exactly what is going into it.
I would only get a take away direct from a restaurant. Not some third party company
I'd actually trust deliveroo kitchens more!
What is takeaway can u please say ? Please
Thank you, we need more people like yourselves 🙇♂️
If you have a allergy please cook at home. Never go out to eat or order online. You are buying food from non professional chefs. Stay safe.
I agree. It's foolish to buy foods from takeaways if you are sure that you have a serious life threatening allergy. There is a *world* of difference between what you 'should be able' to do and what you 'should' do, and regardless of the rights and wrongs, ordering food from a takeaway if there is a risk of it killing you is like playing Russian roulette. Nonetheless my heart breaks for those parents and indeed anyone who has to spend their whole lives worrying about what they eat in case the next meal could be their last.
A public health risk is eating takeaways in the first place
Hygiene inspection should come more often to reduce the risk
its wrong that they dont display hygiene ratings, or at least check out the premises doing the cooking first, as far as it looks Just eat just want more restaurants for more profit, the fact they say "Call the restaurant if you have any allergy and they can confirm if its safe" then the restaurant aren't even sure if there wheat in there noodles is astronomically dangerous, as they could literally kill someone, Just eat should either display Hygiene ratings or do more detailed checks or innocent people may die... hiding behind the fact they're delivering food is not an excuse, when you buy a product of amazon they at least have measures in place to try and make sure unsafe products are sold on their platform, Just Eat seem to be doing the opposite and don't appear to care...
@@gd3lectron it's right, just eat only cares for profits over peoples health, it's why for Hunters takeaway is going to take over just eat and to make sure that more customers are safe when ordering. Our goal is to ensure food lovers like yourself no doubt can get food from takeaways or restaurants in a much more relaxed atmosphere without the worry about the hygiene safety issues, any takeaway or restaurant that joins us has to have a minimum of 4 stars or higher before they are even eligible but that's not all, every profile will show it's hygiene certificate to give you some peace of mind.
imagine having money, ordering takeaway everyday because you're too busy to live your own life, and dying because of health complications..........sad
Whilst I agree with you, I think you are being too harsh. Her friend did make it clear that she was allergic to peanut. As someone who works in the legal profession, I would guess that the restaurant has had previous near misses which would have been documented hence the harsh penalty for not exercising due care and attention, resulting in the girl's death. If you are operating in the restaurant business the onus is on you as well to make sure you are careful especially if you have been given a heads up that one of your customers has an allergy. Personally, I would have refused to sell the food if I could not guarantee, after being warned, that the food was peanut free. We have seen the same tragedy in Pret.
Delivered nice and cold.
Most of these guys end up ringing the wrong door bell. Bless them!
Now- the people working in these food outlets are not educated and work for pennies- you really expect them to know about food alergies etc when they come from countries that eat all sorts of ingredients?!!! If you have an alergy cook at home and dont eat take outs! Look after your health yourself and dont expect others to look after it for you!
Shaf Serious we have restrictions and laws on stating how a company or business has to state what is in foods ESPECIALLY if it can cause an allergic reactions (lists are found online in most languages)
They should get educated before they operate a business, ignorance of laws and consideration of others is not a plea. It's practically an admission of guilt.
Everyone has to deal with these laws. Stop segregating groups of people from others it's ridiculous. Everyone abides by and under common law. No one person is special. Unless they are our royal family, then they are very special indeed. 🇬🇧
Always forget at least 1 thing and offer to bring two next time...
Josh i used to work in Leeds City centre and they all fucking gather in groups of 30 like the spandex service crew
@@josh429 Well missing item means no or low, at least in the US, which is very customary to tip food delivery drivers.
Yet just eat fees are the following:
Set up fee £699.99 plus 20% vat
14% on commission plus 20% vat
£0.50 admin fee Plus 20% vat
It's shocking about just eat and all they care for is money vs the healthy diet for the public, but like I told my mum, does it have to cost a life for them to change on how they work?
Obviously it did not.
Just boycott them!
All sugar companyd should like stop selling sugar then 0eople will be healthier and we wont have money
My common questions are- why don't restaurants in the UK have their staff wear FOOD GLOVES along with HAIR NETS when handling food?? So many people use the washroom and don't believe in washing their hands each time. I've seen restaurant chefs using the restroom while leaving their kitchen aprons on! WTH- not hygienic conscious at all. I bet alot of the takeaway food will have traces of toilet bacteria i.e...e-coli etc.....
It's true. They are filthy, most of them.
They are meant to.
SEEN THAT TOO! Sneezing, coughing using bare hands to cover their mouths and then using same hand to continue to handle the food they are about to serve!
Omg so true... I’ve also seen so many fast food workers not bother washing their hands 🤢🤮
Its easier to clean hands. All thr dirt will accumulate on the gloves anyway making it worse.
If i had an allergy like that bad i wouldnt order from a takeaway, unless it was a known brand. Like wouldn't expect a place like that to be safe to begin with. Pretty scary though
I used to go to the curry house in Bristol and I must say it's bloody amazing
I worked at a chain restaurant a few years back and we did in fact send out a lot of Deliveroo and Uber Eats orders direct from our kitchen. This has really opened my eyes!! I live in an area that is out of of both delivery systems :-/
We have a great chipper locally & I was delighted to see them on just eat. I was shocked to see the price online was twice the call in price! It would be cheaper to get a taxi to the chipper & back!
The business model of companies like Just Eat is ingenious and highly profitable for owners and investors. Fund managers love their "capital light" model: very few up front costs, just a great idea, website and software and low paid delivery riders. Above all, no responsibility when anything goes wrong because the restauranteurs take all the blame. It's the ultimate in "delegating down": get the front line to do the hard work, take care of health and safety, and take the prison sentence when it all goes wrong. Think before you enjoy the convenience; the Just Eat/Deliveroo model is parasitic on those who do the real work.
Just eat took like a whopping 25% margin from each order... and one of my auntie was in this game as well.. but she also gave up in the end. more and more and more professional who used to work in this sector is basically taken out of the running by these marketing companies... and now, I found out recently that there are large American firms... that has mega big farms now like "one month chicken"... that makes the nuggets... and things like that. Disgusting? Yes.
To be fair, making just eat responsible is the same as making Google responsible for a bad service provided by a carpenter listed in their ads
@@darealdealuk not an entirely accurate analogy
@@piglet5287 wanna elaborate?
@@darealdealuk well many people would say that Google SHOULD ensure that its adds are truthful and not promoting poor services. After all, non-broadcast media in the UK, like newspapers, are governed by the CAP code which sets out rules for advertisers. And the franchise model that Just Eat operates is a tighter relationship than the one between host and advertiser, so one might expect more responsibility at Just Eat than say a newspaper. In the way that Subway and Macdonalds regulate their franchisees pretty closely. You seem to favour a "Wild West" of deregulation. Do send me a selfie of yourself in your cowboy hat
I´d say it was equally irresponsible for a allergen suffer to trust any take away meal.
Thanks for doing this guys! There needs to be new things implemented on these take always because the majority are disgusting hygiene wise, and us ordering have no idea. Keep up this good work.
Terrible audio editing / dubbing at the start... Many points when the hosts voice-over ran over other talking on screen. Not great for a BBC N&CA flagship TV program.
How can you have a ZERO rating and still be operating?
I thought it was a good exposé until the part she ordered chicken chow mien and expected it to not have wheat in it? Noodles are made of wheat flour..what was she thinking?
That's irrelevant. She was trying to ascertain if the takeaway could provide accurate information.
Don't be dense. She asked the question to gauge how obviously irresponsible and negligent the restaurateurs are
@@norf2690 Many Asians don't have Gluten Intolerance and many don't even realise it causes death...walking into a Chinese restaurant is like walking into a Gluten Disneyland...if you're gluten intolerant stay away...it's simple as that. She may have proven that the restaurant is irresponsible but it is also very ignorant for someone with gluten intolerance to order food from a Chinese restaurant when almost all Chinese food contains gluten. Except steam veggies and steam chicken breast.
She knew the noodles would have wheat in them. She was showing how restaurant staff lacked knowledge about the products they were serving customers.
If it’s so obvious then the Chinese man should’ve known too.
I have many issues with these app companies. E-commerce companies. But my main issue comes down the wages. I'm here in America. And you're basically a contract worker. That company pays you a slave wage and you have no benefits no healthcare and nothing. That is a serious issue with me. They're making millions while you're barely scraping by.
But surely you know this before you start working no? Do these jobs not count as self employed? Because with self employment you don't get any benefits.
@@natassialongmore8228 they do kind of self-employment because you are an independent contractor. And unfortunately a lot of companies are moving towards temporary services and independent Contracting so they don't have to pay benefits. Because the most expensive thing that you're going to pay as a business is wages. Next to that it's Healthcare. So we are increasing jobs, and I'm here in America. But most of them are low-wage jobs. For instance in America Walmart purposely Works their employees under 40 hours so they don't have to pay benefits. And so that their employees can still qualify for government assistance like food stamps and Medicaid.
I agree with you. "Self-employment" is a luxurious phrase often used now to describe the enslavement of a lot of young people who are trying to earn a living to pay their bills and JUST TO EAT, ironic isn't it?
Wait they pay you and you can leave at any time slave you are slave you are
@@natassialongmore8228 that is not the issue. The issue is is that we are becoming a society of low-wage slave labor. And you have countries, states and cities who are allowing multi-billion-dollar companies to take advantage of people. They don't want to pay benefits to their employees. So they use temporary services or you become a contract worker. But in the long run what is this going to do to the economy? 90% of the world's wealth is only controlled by less than 10% of the human population. Being self-employed doesn't have the same meaning it did 50 60 or a hundred years ago. You're not going to become a multi-millionaire working for e-commerce company that pays you a slave wage.
FFS just learn how to cook, how can people eat takeaways! It's quicker, cheaper, better for you,better quality etc etc etc to cook for yourself.
The exposure is the main reason why takeaways sign up with JE in the first place. They couldn't dream of having access to so many potential customers.
Better for you, yes.
Better quality, yes.
Cheaper, debatable.
Quicker, definitely not. You can start your order before you even reach home, i.e on the way back from work. This means your food will be there 5 mins after you walked in through your door. There's no way you can cook faster than that. The whole USP of takeaways is the ease and quickness of the food.
What? Learn to cook ethnic dishes as well as experienced chefs? Who has got the time for that?
@p m Not in 5 mins which you can do from takeaways
I'm always rather suspicious of middle man business and try to avoid it wherever I can. More often than not it's leech business. Just eat is just another one that confirms this. I'm glad I never uses them.
Background music drowns out the person speaking. Hard to hear.
Not just music. Trains, other people speaking, damn near everything. She even drowns herself out at one point. Have to wonder who did the audio on this...
SuperMarbelle It’s so you don’t spot their constant and incessant bullshit.
My heart breaks for that poor child's parents. RIP Megan. x
Panorama's standards have really fallen over the past decade, this is like student journalism.
I can't see why it is Just Eat's fault that a restaurant was negligent re allergies. That meal could have been ordered via Just Eat or directly by phone from the restaurant. Restaurants with a zero star rating shouldn't be operating and Councils have full powers to deal with that. Many staff in take aways/restaurants are poorly paid and probably not familiar with allergy regulations or even speak much English. Focussing on that might have made a worthwhile documentary. But hell it's the BBC and I'm sure that would be waycist
Just Eat does have some responsibility since they give takeaways much more exposure to people than the takeaway could have themselves. So if they are introducing customers to these places, then yes, they should take some accountability.
Just eat pass on the allergy information and thus should have a more stringent process in ensuring that the information is read and adhered to. A simple two step process for allergy information could help this.
They need to take off takeaways with poor hygiene ratings or at least display their rating. Getting ill can kill as we have seen.
Panodrama don't believe them now exposed that they lie
our local legend take away got caught spitting in a customer burger and still has its local legends badge
What advantage do services like Just Eats actually bring? Me and my family order food from local restaurants, and we just contact them directly either by phone or order online. We have our regulars but if we want to try something new we just scout around on the internet.
Am a chef and i can tell you its 100% impossible to keep food safe, i have personally witnessed when we've cooked meals for service and put out on our hot counters or prepared a whole variety of salads, a staff member has lapsed in concentration and has used the same serving spoon or tongs to serve a customer which potentially contaminates everything or a customer has used the same tongs to prepare their own takeaway salad container because they couldn't be bothered to use the different tongs provided for each salad and again this contaminates everything - in either situation if a customer has a reaction then liability is on us - am not surprised just eat and deliveroo distance themselves from any allergen control system a restaurant might have in place cause if they did and considering the vast amount of restaurants they have on their platform, the liability is unimaginable, the law needs to change to force these companies to have some accountability or force them to do some due diligence on their restaurant partners
Shame that you ended an interesting comment with a call for more fucking regulations. As if business isn't strangled enough already in this authoritarian nightmare of a country.
If I had an allergy I would want to be in control of what goes into my food. No takeaways.
I totally agree - strong enforcement action needs to be taken to close the likes of Just Eat and Deliveroo down, at all levels - they are scammers and have no right to use recognised brand names, deliberately confusing customers
I'm work as deliveroo rider and some restaurants are extremely filthy. I have seen chiefs smoking cigarettes and rolling pizza with other hand
Haha Classic Turkish takeaway behaviour
Panorama finished...the entire bbc soon.
ua-cam.com/video/wNd2bvLvyk4/v-deo.html
Thankyou tommy
I really feel for her parents, it must be devastating for them and in an ideal world restaurants would have separate kitchens for common deadly allergies.
However if your daughter has a deadly allergy, then surely you would teach her the severity and the importance of being responsible for her safety with food??
You can tell a chef about your allergy but they don’t always understand how serious it is.
If I were Megan’s mum I would not have been happy about her having a takeaway full stop.
I ordered Caribbean food cooked by asians lol
This is literally pissing money down the drain. You haven't exposed ANYTHING. Half an hour of nothing. All the comments are just sheep who have never ordered a takeaway in their life. Calling this investigative journalism is a joke.
Rubbish. Chinese and pizza takeaways are way older that JustEat or Deliveroo, I'm not a fan of the latter.
It's just one perspective. No one is saying don't buy takeaways, but it's about improving standards.
@@hannah60000 I work for deliveroo, and TRUST me, this is the biggest load of nothing going. Those "dark kitchens" are literally all 5 star hygeine quality. The staff are free to open doors and windows. The food is good, i have had it myself. This really was just a waste of taxpayers money.
@@bibtebo Some dark kitchen don't even have windows. And who is managing the cooks to ensure that hygiene standards are being adhered to? And where are the toilet facilities for the staff and are they being cleaned to an acceptable level for a food preparation environment? And what about the impact on residents of dozens of mopeds embarking and returning on literally hundreds of journeys every single day and night?
@@anonnymous4684 Thats bollocks. They are allowed to have the door open at the very least. They are being managed by a manager, just like in a restaurant, they have been graded on hygeine independently and have 5 stars. The toilet facilites are seperate and on site. As far as residents are concerned, all the ones i have been to are on industrial estates and the moped traffic isn't that insane either.
Guess what. You just lapped up a load of media bollocks and created a narrative in your head about it.
@@bibtebo Oh wow. They are 'allowed' to open the door. The height of comfort for workers in a hot kitchen. Lucky them.
The complaints from residents have been such that Deliveroo are now considering switching from mopeds to bicycles to mitigate the noise issue.
Hygiene standards are difficult to enforce in real time in conventional restaurants so I'm sceptical about your assertion that these cooking sheds have all been granted 5 stars. Though of course, your claim dovetails neatly with the narrative you're attempting to push on behalf of these rapacious market disruptors.
For me there's no better satisfaction than home cooked meals...you know what's in them, cooked to your specifications.
Organisation, preparation..... simple.
But people forgetting how to cook
@@abdullahb3870 too lazy to cook so choose easy option.....
At this rate a better option for the restaurants would be to put up a sign - Order at your own risk.
lives in London complains about a few scooters ... move to the countryside if you want a quiet life
Yeah, I'm sure they can pull hundreds of thousands of pounds out of their ass to do just that.
@Magnetic Vortex it's not cheaper in the countryside you idiot
98 scooters in an hour is not a few
@Magnetic Vortex wow your moma jokes how 90s of you
@Magnetic Vortex oh look it can count 😂😂😂 you came for me dick head and im in Ireland not the U.S.
Cook your own food or just have a feast at the restaurant man. Old school is the way to go!
Germs everywhere 😷
Well one user said, they found human hair in their pizza 😱
This was the panorama exposed video I was looking for.
Background music and noise drowns out the commentary - difficult to hear.
Clearly untrustworthy I mostly cook at home anyway and never have used those apps
#Panodrama
Thank GOD I never use this service....only order from the restaurant you know
Panorama is the ones being *exposed.*
Oh the *irony.* Hahaha !!
You're *done.*
@Joe Al Propagandists, activists, fake news, that sorta thing.
You wanna know more details watch Tommy Robinsons "Panodrama" documentary.
Dunno how you feel about him, but you really can't deny some of the slimy things they done to him.
Maybe you think he deserves it. Doesnt change the ethics of it though.
There a lot of Shady business going on and the council allows it to happen. Airbnb, uber, food businesses. People have just got to be careful about who they are trusting with their lives.
Interesting, but mainly watching this for the very hot Tina Daheley.
No more deliveroo and just eat for me that's for sure. from now on I will just be ordering directly from my local restaurants when I can't cook my own meal... i will no longer support the disrupters :)
So informative. I use Hello Fresh boxed delivery service now...completly changed the game for me. Have not ordered fast food(take away) in months. My husbamd and daughter appreciate the change as well...as we all work. Home cooking is always best. You shouldn't loose a love one over a take out order.
A young girl died and the managers are still copy&pasting their answers for such serious questions...horrendous. Some of those managers should be at least doing community work as a penalty.
Locked up be more fair.
22:55 if you have allergies or health problems you don't eat at fast food restaurants to begin with at all. Unless you order bottled water and apples from McDonald's. Eat fresh vegetables, fruit, etc., and fresh food. Who eats fast food and asks if it's okay to eat if they have health conditions? This is how much this whole thing makes sense.
In Portugal this kind of kitchens Will not pass regulation. The Food Police close this buisenes on First inspection. By Law u andvertise Food u must show the Rating star and alergenics. This is basics
Can we believe anything these people make? ..... Don't think so.... Not gonna watch.
Get a wok and stir fry your own Chinese food, it's so much tastier and healthie
Only showing the negative side 🤷♂️🤷♂️❌🧢
Panodrama 😁
Why, after thousands of years, have we suddenly become allergic to everything. Why does this especially afflict middle-class snowflakey people?
Winnie689 food allergy = natural selection.
This is what deliveroo doing to beat ubereats how sad, all these mopeds are going to make shit harder for us ubereats bicycle guys almost got knocked down by one on the pavement
I'm here because of tommy robinson
FAKE NEWS FAKE NEWS FAKE NEWS FAKE NEWS
No products + no investment but huge low-risk profits! The guy is right!
I don't trust most of the restaurants when it comes to food hygiene. Never eat out except in McDonald's once a year lol
Never order take away.
Maybe because I can cook variety of different dishes from different parts of the world.
My food tastes better than anything in restaurants. Got a small garden and growing my own vegetables and spices too. People will go back to this simple way of living after some time :)
First world people are so lazy. Cant even talk to another human to order. Go out into the world and enjoy a good restaurant. More accountability in person.
On the other hand, these apps helps those with speech impediments tremendously.
Well with the apps there a far fewer mistakes with the order, If you have the money, why cook, you can do something else, after a long day at work and a long commute you might not want to cook? Going out takes more time and money, Takeaway is cheaper and less hassle.
No there isn’t? What kind of logic is this? They could still serve you unhygienic food but with a fake smile on their face
@@martincurrie6243 and a waste of hard earned money
Not everyone has time to cook and who wants to after a few drinks? Also how about those who don't have anyone to go to a restaurant with? I am certainly not going on my own.
You can buy takeaway food from your local supermarket
put them in the freezer
and when you feel hungry get one out and put it in the microwave for 10 minutes cheaper than getting a takeaway
and 2 you can cook it in the microwave
eat it
and wash your plate up before the delivery driver has even knocked on your door
plus that average £8 you have still got in your back pocket
you have not spent that on a pizza delivery service , a tip because sometimes you feel obliged
if I fancy gravy and chips
I always make them myself it fills the gap .
kenneth peter oliver grammar brah
It doesn't matter about spelling mistakes you know what I'm talking about
kenneth peter oliver true
I am a veggie and you can't buy chinese or indian ready meals in the supermarkets. Well maybe you can in the big ones but I am not near any and don't have transport. It's very hard to find microwave meals that don't have meat in. You will have 20 chicken ones to every veggie one.
So YOU have a deadly nut allergy, but choose to eat at an Indian restaurant, where peanuts go into a lot of dishes.
You KNOW you have a deadly allergy, but don’t keep an epipen around.
And the restaurant manager gets imprisoned for YOUR immaturity and lack of personal responsibility for yourself.
👏🏽. 👏🏽. 👏🏽
Agreed
Skylar, she was a child. It was stated that her friend made it clear that she was allergic to peanut but this warning was negligently, without due care, ignored. It is also likely that the restaurant had been given warnings in the past. If that is the case, it would explain why they were given such a harsh penalty. We also need to be mindful that the girl's parent may be reading some of our comments, so please let us exercise some prudence.
If someone warns you about their allergy, and you reassure them that the food is safe, then they die - you are negligent and should go to prison.
Sorry but I have allergies too and I’ll be damned if I’m dumb enough to trust some random person at a restaurant or bakery to make sure I don’t get food I’m allergic to. I know I have to have personal responsibility over what I eat and to make sure I’m not putting myself in a situation where I’m gonna be in trouble. I’m saying this as someone who does have food allergies and is speaking from experience. You don’t entrust some rando with this sort of thing
@@joannabosededixon3734 I read about the case when it happened, it wasn't made very clear by her friend - this documentary was a bit misleading there.
If you have a deadly nut allergy and u order from a restaurant that serves/cooks with nuts, u can’t guarantee that nut residue won’t somehow end up on your food, napkins, utensils, the bag it comes in, etc.
I’m not blaming her cos she was just a kid, but it’s kinda crazy to order from somewhere u know serves food that can kill u
Christina Reynolds ok, I guess i will go dance in the middle of a motorway, just for fun!!!
Christina Reynolds yah but when u taking risks means other ppl get screwed if you get hurt, then that’s just being selfish.
Christina de W. But didn’t you say we shouldn’t be controlled
NOBODY IS HOLDING A GUN TO YOUR HEAD TO ORDER, SO WHAT IS THE PROBLEM?
Because: say you place an order, explain your dietary requirements yet they do not understand. Food arrives, you consume it believing it will match the order you placed with your specific requirements - you eat it and then have a reaction..
If you don't experience intolerance to any foodstuffs yourself its probably very hard to relate.
But news flash: not everyone in the world is you, they don't all have your requirements.
Experiencing an allergy is like having a metaphorical gun to your body, especially if you BELIEVE the food establishment delivers your order to your requirements.
Those producing food should have an understanding of allergens and should be able to correctly say whether or not they are in the food that you order. This is 100% a problem
Sorry after PANODRAMA I find anything you tell me hard to believe.......
I’ve never understood the desire to order a takeaway. I love my own cooking 💯
Convenience..? Being too busy to cook..?
Emelda Knowles exactly, nothing beats it
i like to think people order takeaways when its a rare luxury meal or a convenience on a hectic night. but when those moments happen, i'd like to assume that i'd still be kickin after one unplanned meal ya know
hellowhitepeople but a rare luxury at the expense of a fine home cooked meal at a fraction of the price. Plus you know exactly what’s in the meal. Some of these takeaways hygiene standards leave a lot to be desired at best 😳. 😂
Steven Shawa If only they knew the cleanliness standards of many takeaways, that’s even more depressing. I think I’ve watched too many documentaries by food standard governing bodies that vet these takeaway restaurants etc 😳😂
I will never ever order anything from just eat because I am a good cook inshallah ❤️❤️❤️❤️❤️
I was working a contract near Derby,and used just eat,every meal was sub standard.But after 12hrs work....
I changed,every time to a different take away,same result.