‘Servant Leadership’ - Former Southwest Airlines' President Colleen Barrett on Leadership Styles
Вставка
- Опубліковано 8 лип 2008
- KNOWLEDGE@WHARTON ARCHIVES: Most of the U.S. airline industry is under assault from skyrocketing fuel prices and a sluggish economy, but the message that former Southwest Airlines president Colleen Barrett brought to the Wharton Leadership Conference in 2008 was about the importance of treating employees and customers well. Innovative leaders such as Southwest chairman Herb Kelleher and smart management of non-human resources -- especially Southwest's fuel purchasing hedges that have saved the company more than $2 billion -- have certainly helped the airline post profits for 35 consecutive years. But the foundation for all that, she said, has been making the satisfaction of employees and customers the highest priority. A classic interview from Knowledge@Wharton, Barrett offers insight and guidance to modern-day human resources issues in the workplace, including the adoption of "servant leadership."
More on this interview: knowledge.wharton.upenn.edu/a...
#southwestairlines #servantleadership #leadershipdevelopment #wharton
I am an A-list member with Southwest. I am an engineer handling the western portion of the US for my company... and Southwest is hands down one of the most amazing business models on the planet. I get frustrated when I am forced to use a different airline due to lack of service. From the ticket counter to walking off at a destination... absolutely outstanding.
P.s.
If you didnt watch this whole video you are lesser for it. I have seen this video 3 times now...
She spoke with such clarity and confidence I was impressed her accomplishment style and method, "servant leadership".
I attend Grand Canyon University and this is actually an topic discussion assignment.
Pay attention. We had/have some great folks! I have left SWA but I know Colleen and Herb this is a great attitude. We the employees were never restricted in our comments never condemned or fired for them, never thought less for telling management what we thought! Never! Over 12 years, I was never talked down by management, in fact I talked them up! We had our fights yes, but we built an Airline!
Hey, Same here. In my senior year, working on a discussion question using this exact video....
I'm also working on the same discussion question! it's great to see GCU using these examples of servant leadership in their course material. Such an interesting video, and a great example!
GCU has brought me here as well. I am in my Masters Program and this is my very first course with GCU. I really enjoy the experience thus far. Go Lopes!
me too! Go Lopes!!
We had this for class assignment. Mrs. Barrett had an interesting session on You Tube. She talked about how she got into Southwest Airline. I liked the session.
I am studying PLATO (Providing leadership across the organisation) at Canberra Institute of Technology School of Management and Business. We were asked to take a look at this video as part of the course. I completely understand why. The simple message, and heart and mind of leadership is truly great!
Such genuine, humility, and authenticity in the way she speaks about a company she loves. No fancy business jargon here. Her passion tells the story of her leadership and why Southwest has been successful.
This lady has such a caring and genuine personality. She speaks from the heart and lives that way as well. The reason she is so special is because what she stands for is so rare. She is amazing ---the world needs more like her! CR
I really enjoy the mission statement which says you should treat people the way you want to be treated and every other thing will fall in place. That is what you give out is what you get in return. You can’t be bad to others and expect good in return.
What an amazing model to serve and lead by being a servant leader. Taking a class on this topic through GCU. I enjoy the diversity and real-life lessons, information, and experiences that is present in this world as I finish my senior year with GCU.
What a pleasant video! Mrs. Barrett simply is an amazing woman with a great passion for people. I was brought here by my college professor as a topic of discussion. Go Lopes! GCU c/o 2019
Had to watch this for my class, she's very interesting and her focus amazes me. Great Servant Leader!!!
Awesome information Colleen! Servant Leadership is so important. Treat others with respect at all times!
thank you for posting this!
Colleen is my favorite person in the industry!
if you have any more videos of her please post them!
Part of my class reading.
Down to Earth Servant Leader!
Remarkable. So happy I've found this Wharton site.
Awesome video of using Servant Leadership as Business Model, Southwest Airlines: "A Genuine company coming from a genuine place the heart".
this is awsome... it gave me alot of idees and inspiration!
Why would anyone upload a video at a quality of 240p is beyond me!?
Phenomenal Lady, Phenomenal Airline.
She’s amazing !
I would love to work with someone like her.....she looks like she bakes cookies and brings them to work everyday for everyone to enjoy
Hi I could not download or see the download icon.. any suggestion pls..
Part of my class tooo....>>
I attend Ohio University and this is an assignment on Servant Leadership. Great model. The best type of leadership.
The servant leadership style of American Airlines also follows the agile methodology: Transparency (Communication to customers, employees, and stakeholders); Collaborative style of team development (Everyone has an ability to improve the process). I love the egalitarian ideology (everyone is and should be treated equal [rights and opportunities]. The development and implementation of the inverted pyramid style of conducting business, specifically when customer interaction must be a focal point of the business strategy, is a dynamic aspect of servant leadership. After 20 years of service in the military, I continue to strive to improve my servant leadership skills; how can I help you reach your personal, professional and spiritual goals. As a program and training development manager, these are the key concepts which will ensure that the end-states of project and programs exceed expectations. I would be blessed to work for a company that follows this philosophy.
There is no safe container to store your values while you’re at work; not living your deepest values will leak on you
No sudden moves: You’re looking emotional commitment right in the eye. slapCompany Question to you: Where do you stand?
Hey MGT 4001 ;)
Texas IS the best.
Northcentral University assignment.
She said 35 years of profits is "unheard of" in the industry - uh, no it's not - Delta Air Lines between the 1930's and 1983 made money every single year and all but just a handful of quarters.
SW got very, very lucky on fuel hedging - they were the only one that "bet" on fuel in the late 1990's and early 2000's and it paid off big - $2 billion dollars worth of savings - with that kind of gamble/payout, it's easy to make employee's lives better than their competitors.
You can tell buy your attitude that you don't practice servant leadership. You should try it, you'll be way less critical and the returns on your investment will be more than just a gamble.
NO SE INGLES ;(
NO ENTIENDO Y SE VE INTERESANTE
LEARN ENGLISH
bb
For some reason or another she seems to be not as genuine and forthcoming as she ought to be. One thing among many things that she did not mention was diversity.
If that is all you get out of this then you are stuck in your own disdain.
Sooooo many ums