Can you explain to me why when Im spending 400$ on a headset I'm not even getting everything I need to hook it up i need to spend another 50 on cords you should be providing with the insane 400$ price tag like huh
Honestly they should’ve done a usb instead of that stupid dock. I had turtle beaches and I’ll I had to do was pair them to my Xbox no usb required. Now Ima have to do cable management for something that could’ve been designed perfectly. Hats off to turtlbeach not one problem I had with them in the past 2+ years. I’m definitely going back once these break
mine plays audio with either usb or HDMI, when used together it doesn’t play audio, but allows me to access dolby… Its unfortunate as well because it doesn’t let me access Dolby with only one or the other, despite having already purchased Dolby in the past
Do I have to manually change output devices if I want audio coming out of my tv instead of the headset? Most headsets do this automatically so this is annoying
Will there be also a Dongle version available in the near future? I dont like the base, i dont care if i must replug the dongle when i wanna uae a other console or wanna switch to pc
Just a question about this headset will the accessories from the previous a50s work on them and that also includes third party accessories as I bought some earpads from a third party company
I’m not sure if anyone else had this issue but the headset was picked up by the Xbox but I couldn’t hear audio unless I went into the accessories app on the Xbox and turned it off. The fix was to unplug the hdmi that runs from the Xbox to the base station and run it directly to the monitor. Im assuming it’s because my monitor is a bit old and doesn’t support hdmi 2.1
So everything works but I’ve noticed whenever I’m using the headset there feels like there’s an input delay. Do you know why I have 120 and 4K enabled?
Ok so my solution was to put the headset output at Windows Sonic lol, it won’t work with Dolby without a convoluted change that has to change every time you swap games or programs.
So the issue I'm having, and I'm positive it isn't the volume being low. Is that no audio is being sent to my headphones. I'm not hearing anything, despite the Xbox telling me the headset is assigned. Even my coms show up in the Xbox party
Same issue and support has not found a way to help fix. For now I just run my hdmi directly to my monitor from the Xbox and connect the USB to the headphone base, that connects with sound.
I ran into this and had to my tvs (lg oled c2) audio settings and then go the hdmi channel that I had the base station connected to. Then I had to change the hdmi channel from bitstream to pcm. I don’t really know if it’s supposed to work like this
@@jwigs91 make sure the hdmi and usb cable are connected to the dock and your console if the usb is not connected then the microphone part wont work just audio
Works perfect on my ps5 but doesn’t work on my Xbox (the mic can hear sound but can’t use mic) any reason for this? Is it needed to have a hdmi 2.1 monitor
With my Xbox one. I did not have to have another HDMI direct to my Monitor from my basestation for this to still work. What is that one for? Is this okay? I only have one from my basestation direct to my Xbox and one from my Xbox to my Monitor.
Dude i just got mind today and they sound great on my pc and ps5 but on my xbox they sound low asf the only time they get loud on my xbox is if I play music with apple music but thats it games still sound low and it say to use the headset to adjust sound settings like party audio but it doesn't work.
Shouldn’t be an issue. They are just telling you to put it on because the Xbox will recognize the base station as a new TV and you will likely have to redo any settings. It’s just reminding people to recalibrate their HDR because of this.
Yes, if you keep HDR10 off and play at 4K 60Hz, it won't interfere with the headset setup. The product is fully capable of passing through 4K 60 content without HDR.
For some reason after I plugged everything in I was no longer able to get my 4K 120hz monitor to do 120hz. I had to lower the quality to 1440p to run 120hz. I even bought two new HDMI cables that support 8k 120hz. Any ideas how to fix this?
they want you to buy another HDMI cable. for nearly $400 They can give you another HDMI cable It's kind of BS. I'm intrigued but you needing to buy another HDMI cable high-end nevertheless and then he got to find another plug to plug this thing into the wall as well... I'm really intrigued but you're kind of making me like not want to buy it because of this BS.. I get the plug it into the wall at least but shit you should 100% be giving us a HDMI cable
Yeah I got mine today and I’m extremely disappointed, they don’t even work right on some monitors cause you to have to lower your resolution and they’re just hideous for cable management having to have 6 cables plugged in and having to use a wall outlet is insane
@@AzrealJ well that's fucking concerning.. also thanks for the update my dude. I just picked up a PS5 for helldivers and I'm like hey I got both consoles now be nice just to swap between instead of buying another headset. I just bought another a50 It was on sale at Best buy. Just makes me more glad I didn't buy those things because all the reviews just keep saying it's the same thing as the a50 but it can just switch between stuff unless you buy HDMI cables for the cable hoard you'll have
I get that this should be an issue but two thing. Most monitors come with dedicated cables both DisplayPort and HDMI and consoles also come with them. Chances of not already having the right cables for use are extremely slim. On the part about the resolution you can fix that using the control panel for the card itself and is usually a card limitation. Over DisplayPort my current rig can play up to 144fps on 4k but only 100fps on HDMI.
@@Alpha_Runawayidc how slim the chances are of someone not having another hdmi cable. For $400 it’s absolutely absurd to not include one. If this was a cheap headset then yeah okay fine…. But it’s not… At all. Some people may not have extra cables laying around, bc honestly if you have everything you think you need already then why would you? Now on top of the load of money you just spent on a headset, you’ve also gotta go back to the store to get another cable that 100% should’ve been included in the first place. Completely fkn asinine. If I had known this before I bought my set, I honestly probably wouldn’t have bought it just based off of principle. Not to mention it’s way overpriced for the marginal “upgrade” to begin with. Cable probably would’ve cost them less than $2 to include. Give me a fkn break. I refuse to make excuses for corporate greed ESPECIALLY at these kinds of prices.
@@NevetsRaelthis is me right now. Just got home with it and tried to hook it up to an Xbox and I have to take another half hour ride back to the store for a cable. I’m tempted to just return the stupid thing and get something else.
Really don't know what to do. My A50s randomly stopped working & £359 is a lot to pay for the A50X, especially when you need to buy a 2.1 hdmi cable on top of it. The A50 only had 1 wire to work, why does this require so many?!?
When I select the Dolby atmos home teathre the sound disappear,if I put stereo no compress it work but is not so powerful the audio. Can you answer please if you are brave enough ?!
Does the HDMI option on the base provide true for console? I'm using an Xbox Series but playing on a PC monitor (which doesn't have an optical port). I'm desperately trying to get back the 7.1 sound
Cause I remember on gen 4 I had to use a receiver to be able to use the opt cord in order to get that actually top quality sound and idk if u can even do it with this one seeing it doesn’t even have tht port anymore
I just rewired my headset/base station every different way possible and I still can’t get my Warzone graphics to the same quality as without the 2 hdmi cable setup
This is kinda a mess. Then for me you have to include my home surround sound system that I pass threw also with hdmi cables so I’d have to go from Xbox-surround sound-headset-tv it’s a cool idea but I think the hdmi setup is not the greatest.
Question!!! Why is it that I can get sound but I can’t get picture to appear on my monitor? I tested all the hdmi cords but when connecting the base station I can only get sound
I’m in the same boat, my monitor has 2.0 which means it doesn’t support Dolby atmos headphones. I’m not going to buy another monitor that has the 2.1 on top of the hdmi I already bought for 20 dollars. This headset is trash
Same here. Even worse, if I connect Xbox>a50x>monitor through HDMI, it doesn’t work at 1440p 120hz, I have to choose between 1440 at 60hz or 1080p at 120hz. It bugs me off. Heard it is related to a outdated Astro firmware to the Samsung G8 32”.
I’ve had the headset for 3 days. And only get a headache. No matter what you turn off and put down. It’s RUSHing all the damn time. It stays the same loud all the time. Unless you also adjust to hear your voice. Then the noise is 4 times as loud. Does anyone have a solution. How can this be fixed? Even if the dock has no power. The headset is noisy.
I spent $750 Aussie dollars, and then spent money for the Dolby app (23 more), and additionally another 28 for a HDMI cable. This product did not need to be this complex. Especially when the diagram does not specify what specs the HDMI cable required. I had an A50 before this, that just clicked across to swap between PC and Xbox. Why do we need additional USB and HDMI cables, when it could have been so much simpler? Poor product design.
Is there a reason we have to uncheck hdmi cec options ? or can that stay on cause I like turning my Xbox on and my tv turns on with it and vice vice versa when I turn my console off
I cant even get my mic to work on my xbox its saying that theres no microphone when my mic works fine somebody help i do not want my near $400 going to waste
I’m so confused on why Logitech just doesn’t include an HDMI cable when the docking station needs one to turn on. Like if that’s the case, then just include an HDMI cable with it. And why does it need a power block to be plugged in to then plugged into a wall? The A50’s don’t need that so why does this one? Ridiculous and moronic.
worthless headset piece of garbage compared to A40’s it’s actually embarrassing at how much of a downgrade this is. I’m trying to hook up a50s and i’m lost. I did a40’s without a manual for 10 years
Hahahah, $380 and there is no 1 hdmi cable in the box 😂 well done GG
seriously i had to run around town just to go get one after i had left the store. this is fucking rediculous
Can you explain to me why when Im spending 400$ on a headset I'm not even getting everything I need to hook it up i need to spend another 50 on cords you should be providing with the insane 400$ price tag like huh
For nearly 400 dollars that's way too many cables to connect.
Honestly they should’ve done a usb instead of that stupid dock. I had turtle beaches and I’ll I had to do was pair them to my Xbox no usb required. Now Ima have to do cable management for something that could’ve been designed perfectly. Hats off to turtlbeach not one problem I had with them in the past 2+ years. I’m definitely going back once these break
Amen
It takes 5 seconds to hook up 🤣
@@troubler6268lmao good thing they’re never gonna break had my a40s for years and they’re fine still
The A50 was worse because you also had to purchase and connect a separate HDMI adapter.
My headset has white noise out of the box is it faulty do i need a replacement or will this be fixed firmware update
I'm assuming that with HDMI-CEC turned off your Xbox will no longer turn on and off your tv and switch inputs automatically? That's a bummer.
My thoughts are the cabling in the base needs to be replaced by 3 different Bluetooth connections for each console and p.c.
This would produce an inferior audio quality due to lower bitrates for each system.
mine plays audio with either usb or HDMI, when used together it doesn’t play audio, but allows me to access dolby… Its unfortunate as well because it doesn’t let me access Dolby with only one or the other, despite having already purchased Dolby in the past
Do I have to manually change output devices if I want audio coming out of my tv instead of the headset? Most headsets do this automatically so this is annoying
Anybody got the answer to this
Will there be also a Dongle version available in the near future? I dont like the base, i dont care if i must replug the dongle when i wanna uae a other console or wanna switch to pc
Just a question about this headset will the accessories from the previous a50s work on them and that also includes third party accessories as I bought some earpads from a third party company
Yes, the A50 Mod Kit from the Gen 4 A50 is compatible with the new A50 X. We can't speak for third party accessories not validated by our team though.
Sorry, i have a question, how im i supposed to conect the xbox with the tv if the xbox doesnt have that many hdmi ports?
I’m not sure if anyone else had this issue but the headset was picked up by the Xbox but I couldn’t hear audio unless I went into the accessories app on the Xbox and turned it off.
The fix was to unplug the hdmi that runs from the Xbox to the base station and run it directly to the monitor. Im assuming it’s because my monitor is a bit old and doesn’t support hdmi 2.1
Seid dem Update auf 1.1.26 geht Dolby Home Theater auf Xbox Series x nicht mehr
So everything works but I’ve noticed whenever I’m using the headset there feels like there’s an input delay. Do you know why I have 120 and 4K enabled?
How do you connect your Xbox to a tv if the HDMI input in the back is being used for the headset?
did u watch the whole video u need another high speed 2.1 hdmi cable to put into dock and tv
Ok so my solution was to put the headset output at Windows Sonic lol, it won’t work with Dolby without a convoluted change that has to change every time you swap games or programs.
So the issue I'm having, and I'm positive it isn't the volume being low. Is that no audio is being sent to my headphones. I'm not hearing anything, despite the Xbox telling me the headset is assigned. Even my coms show up in the Xbox party
Same issue and support has not found a way to help fix. For now I just run my hdmi directly to my monitor from the Xbox and connect the USB to the headphone base, that connects with sound.
I ran into this and had to my tvs (lg oled c2) audio settings and then go the hdmi channel that I had the base station connected to. Then I had to change the hdmi channel from bitstream to pcm. I don’t really know if it’s supposed to work like this
Ok so my solution was to put the headset output at Stereo Uncompressed and speaker output at Dolby Digital…
Do i need another HDMI cable to the xbox or can i just use the USB? My console have a hdmi cable to the TV
You can use just the USB connection for game audio and voice chat with your Xbox Series X|S
Using on Xbox at the moment. Audio is working but I'm not sure how to get the microphone to work
ever get it working?
Any feedback? I am also dealing with this issue.
@@jwigs91 make sure the hdmi and usb cable are connected to the dock and your console if the usb is not connected then the microphone part wont work just audio
@@maniacsnack3374thank you bro u saved me from losin my mind i figured that the usb was loose
When I turn 120hz on my screen with my Xbox the screen just flashes black but it works with my pc and ps5
Works perfect on my ps5 but doesn’t work on my Xbox (the mic can hear sound but can’t use mic) any reason for this? Is it needed to have a hdmi 2.1 monitor
Did you find solution to this? Can't get mic to be picked up
With my Xbox one. I did not have to have another HDMI direct to my Monitor from my basestation for this to still work. What is that one for? Is this okay? I only have one from my basestation direct to my Xbox and one from my Xbox to my Monitor.
On Xbox Series x should I adjust eq Settings in logi App and dolby? Or only in one App
Does the headset sound low for you on xbox?
When I plug in the USB cable to my Xbox the max volume gets a lot lower. Is that normal?
Dude i just got mind today and they sound great on my pc and ps5 but on my xbox they sound low asf the only time they get loud on my xbox is if I play music with apple music but thats it games still sound low and it say to use the headset to adjust sound settings like party audio but it doesn't work.
question! so for me i don't like HDR10 and keep it off but i play at 4K 60hz and i assume this won't mess with the headset set up right?
Shouldn’t be an issue. They are just telling you to put it on because the Xbox will recognize the base station as a new TV and you will likely have to redo any settings. It’s just reminding people to recalibrate their HDR because of this.
Yes, if you keep HDR10 off and play at 4K 60Hz, it won't interfere with the headset setup. The product is fully capable of passing through 4K 60 content without HDR.
Best headset out there.
For some reason after I plugged everything in I was no longer able to get my 4K 120hz monitor to do 120hz. I had to lower the quality to 1440p to run 120hz. I even bought two new HDMI cables that support 8k 120hz. Any ideas how to fix this?
they want you to buy another HDMI cable. for nearly $400 They can give you another HDMI cable It's kind of BS. I'm intrigued but you needing to buy another HDMI cable high-end nevertheless and then he got to find another plug to plug this thing into the wall as well... I'm really intrigued but you're kind of making me like not want to buy it because of this BS.. I get the plug it into the wall at least but shit you should 100% be giving us a HDMI cable
Yeah I got mine today and I’m extremely disappointed, they don’t even work right on some monitors cause you to have to lower your resolution and they’re just hideous for cable management having to have 6 cables plugged in and having to use a wall outlet is insane
@@AzrealJ well that's fucking concerning.. also thanks for the update my dude.
I just picked up a PS5 for helldivers and I'm like hey I got both consoles now be nice just to swap between instead of buying another headset. I just bought another a50 It was on sale at Best buy. Just makes me more glad I didn't buy those things because all the reviews just keep saying it's the same thing as the a50 but it can just switch between stuff unless you buy HDMI cables for the cable hoard you'll have
I get that this should be an issue but two thing. Most monitors come with dedicated cables both DisplayPort and HDMI and consoles also come with them. Chances of not already having the right cables for use are extremely slim. On the part about the resolution you can fix that using the control panel for the card itself and is usually a card limitation. Over DisplayPort my current rig can play up to 144fps on 4k but only 100fps on HDMI.
@@Alpha_Runawayidc how slim the chances are of someone not having another hdmi cable. For $400 it’s absolutely absurd to not include one. If this was a cheap headset then yeah okay fine…. But it’s not… At all. Some people may not have extra cables laying around, bc honestly if you have everything you think you need already then why would you? Now on top of the load of money you just spent on a headset, you’ve also gotta go back to the store to get another cable that 100% should’ve been included in the first place. Completely fkn asinine. If I had known this before I bought my set, I honestly probably wouldn’t have bought it just based off of principle. Not to mention it’s way overpriced for the marginal “upgrade” to begin with. Cable probably would’ve cost them less than $2 to include. Give me a fkn break. I refuse to make excuses for corporate greed ESPECIALLY at these kinds of prices.
@@NevetsRaelthis is me right now. Just got home with it and tried to hook it up to an Xbox and I have to take another half hour ride back to the store for a cable. I’m tempted to just return the stupid thing and get something else.
Would I need another HDMI 2.1 cable to connect the base to the monitor? since my monitor only has 1 input
pc dont need hdmi only consoles so if the monitor is for console yes it does
Hey its Zero from the movie Holes
La xbox series x sólo trae un hdmi, cómo conecto los auriculares si lo estoy usando para conectarlo a la tv?
Really don't know what to do. My A50s randomly stopped working & £359 is a lot to pay for the A50X, especially when you need to buy a 2.1 hdmi cable on top of it. The A50 only had 1 wire to work, why does this require so many?!?
So wait, do I still need to run an HDMI cord from my Xbox to my Monitor? Or just Xbox to Astro A50, Astro A50 to Monitor?
xbox to astro dock the from astro dock to tv/monitor
When I select the Dolby atmos home teathre the sound disappear,if I put stereo no compress it work but is not so powerful the audio.
Can you answer please if you are brave enough ?!
Does the HDMI option on the base provide true for console? I'm using an Xbox Series but playing on a PC monitor (which doesn't have an optical port). I'm desperately trying to get back the 7.1 sound
Not sure of your exact setup but you can use a HDMI to optical converter
Yea I don’t think it does, I’m tryin to figure it out myself
Cause I remember on gen 4 I had to use a receiver to be able to use the opt cord in order to get that actually top quality sound and idk if u can even do it with this one seeing it doesn’t even have tht port anymore
Appreciate it 🙌
I just rewired my headset/base station every different way possible and I still can’t get my Warzone graphics to the same quality as without the 2 hdmi cable setup
Will this not work if my monitor is HDMI 2.0? What a trap
This is kinda a mess. Then for me you have to include my home surround sound system that I pass threw also with hdmi cables so I’d have to go from Xbox-surround sound-headset-tv it’s a cool idea but I think the hdmi setup is not the greatest.
How do i know that i did all right? With 24bit Audio?
Why do i need 3 HDMI Cables? In the Video they are just 2
What if i cant use Dolby Theaters for HDMI Audio?
Question!!! Why is it that I can get sound but I can’t get picture to appear on my monitor? I tested all the hdmi cords but when connecting the base station I can only get sound
same problem im having, did you happen to figure it out?
I’m having the same issue!!
Does anyone know if this headset allows you to use 120HZ on ps5? I’m currently using A40 TR with Astro HDMI adapter and it’s capping me at 60Hz
It allows 120hz on ps5
Who’s idea was it to make this to a switch headset? Hope he sleeps well at night
So if your monitor only has one hdmi port you can’t use this headset?
The opposite, the headset base is a 3 way hdmi splitter for 3 inputs and 1 output (to monitor)
@@chadbrowski2508how do I connect my headset to a Xbox and then my Xbox to a monitor if there is only one hdmi on the Xbox I can’t figure it out
@@liamlambert5823 did you ever fix this?
Can you use this on the Playstation 5? How do you connect it via USB Direct PS5 to the Astro Station and again with HDMI to the Gaming Monitor?
so you connect the ps5 hdmi to the dock and the typ3 c cablel from dock to ps5 the another high speed 2.1cable from dock to monitor/tv
How would this work if you had an elgato or any other capture card was looking at the a50x but it seems a mad setup compared to my a40trs
Xbox only has one hdmi port, how’s that gonna work 😭😭
My Monitor has 2.0 in brackets next to both hdmi ports, am I cooked?
I’m in the same boat, my monitor has 2.0 which means it doesn’t support Dolby atmos headphones. I’m not going to buy another monitor that has the 2.1 on top of the hdmi I already bought for 20 dollars. This headset is trash
How do I mute and unmute? Is there a button for that?
wow lol
So after spending $400 I need to buy a fancy hdmi very nice 😂 returning this expensive headache
On my Xbox series x why is Dolby for home theater (hdmi) not an option.
Same here… Did you get a answer since?
You need a monitor that has 2.1 HDMI, I have this same issue. It’s also possible that if you have an LG monitor it may not work for some reason.
Same here. Even worse, if I connect Xbox>a50x>monitor through HDMI, it doesn’t work at 1440p 120hz, I have to choose between 1440 at 60hz or 1080p at 120hz.
It bugs me off.
Heard it is related to a outdated Astro firmware to the Samsung G8 32”.
I’ve had the headset for 3 days. And only get a headache. No matter what you turn off and put down. It’s RUSHing all the damn time. It stays the same loud all the time.
Unless you also adjust to hear your voice. Then the noise is 4 times as loud.
Does anyone have a solution. How can this be fixed? Even if the dock has no power. The headset is noisy.
Mine doesnt do that, yours might be defective
Does the base station need to be powered from the mains? Can we not use usb to power it like the gen 4 base station?
looks to me that u have to use mains as i got gen3 and i use usb for it
I spent $750 Aussie dollars, and then spent money for the Dolby app (23 more), and additionally another 28 for a HDMI cable.
This product did not need to be this complex. Especially when the diagram does not specify what specs the HDMI cable required.
I had an A50 before this, that just clicked across to swap between PC and Xbox. Why do we need additional USB and HDMI cables, when it could have been so much simpler?
Poor product design.
Leider funktioniert bei mir keine 4K Übertragung wenn ich die Box zwischen schalte… woran kann das liegen ?
Falsches Hdmi kabel?
I think it doesn't work on a Philips monitor
i’m just gonna use my regular HDMI cables until I feel I need it
Is there a reason we have to uncheck hdmi cec options ? or can that stay on cause I like turning my Xbox on and my tv turns on with it and vice vice versa when I turn my console off
Bro I’ve been trying to figure this out for hours how do I plug that hdmi into my Xbox and connect my monitor
@@liamlambert5823did u figure it out
I cant even get my mic to work on my xbox its saying that theres no microphone when my mic works fine somebody help i do not want my near $400 going to waste
Nothing like getting home and not being able to use it because I need another cable. Think this is my last Astro, huge L.
Cant get the microphone to work.
Solved the problem? Am having mic problems after a few weeks of using them.
Yo my mic is muted for some reason how do I talk???
Mines is like that too. I can hear but my mic is muted .. did you bed find a fix for this ?
Can you mute your mic on here? Can't figure it out..
I assume you flip the mic upwards to mute and back down to unmute
Ik I can sound better cause my friends one day I sounded crazy good but idk how that happened
This pisses me off so I have to buy another hdmi cable
$750 AUD For 6 cables I will stick to my a50 gen 4s
I’m so confused on why Logitech just doesn’t include an HDMI cable when the docking station needs one to turn on. Like if that’s the case, then just include an HDMI cable with it. And why does it need a power block to be plugged in to then plugged into a wall? The A50’s don’t need that so why does this one? Ridiculous and moronic.
The headset itself is not wired so this whole use of extra cables is unnecessary
I feel like that is too excessive just to setup the a50 X's 💀
Why is it so much connectors ? Jesus
video was to long bruh
worthless headset piece of garbage compared to A40’s it’s actually embarrassing at how much of a downgrade this is. I’m trying to hook up a50s and i’m lost. I did a40’s without a manual for 10 years