Video Tutorial: How to setup SANNCE 4CH 1080P PoE network security system N44SU+141G
Вставка
- Опубліковано 7 січ 2017
- How-to setup Sannce 4CH 1080P PoE network security system N44SU+I41G.
Sanncegroup: www.sanncegroup.com/product/sa...
Amazon: www.amazon.co.uk/dp/B01F4PQQYE
Video Transcription:
Carefully open the packaging boxes, in which you can find the cameras, NVR and other essential accessories to get the system hooked up.
Now, let’s take a look at the NVR.
On the front panel of the NVR, you can see five indicators, they’re the POWER indicator, IR receiver indicator, REC--recording indicator, LINK--network connection indicator and ALARM indicator.
Here on the back, are the four PoE Ethernet ports to which you connect your IP cameras, VGA and HDMI outputs for video display, RJ45 Ethernet port to connect your router, two USB2.0 ports for USB mouse or USB backup, RS485 PTZ control port and the DC 12V Power-in.
The basic components of the camera are a weatherproof PoE port, IP66 weatherproof housing, smart IR-CUT filter, 36pcs of infrared LEDs and a glass cover.
Installation: before connecting the cameras, you’ll have to install the hard disk in the NVR first so it can record. Unscrew the metal case of the NVR. Get the hard disk, and plug the HDD power cord and data cord into the corresponding ports of the hard disk. Then place the HDD properly in the case and flip the NVR to get the hard disk tightly fixed to it with four screws. If the hard disk is already built in the NVR, you can just ignore this part.After this, you can get the cameras hooked up. Find the coming ethernet cables in the package, and connect one end of the cable to the camera. Remember to put on the weatherproof casing at the joint and fix it tightly so that the camera is totally weatherproof. The other end of the ethernet cable goes to one of the POE ports on the back panel of the NVR. Then connect the monitor to the NVR via HDMI port. Plug in the USB mouse and the power adapter.
Finally, use an ethernet cable to connect the NVR to your router and get internet connection.And then you can go over the Guide wizard on the monitor. There is no need to modify the settings, just leave them by default and click Next. And of course, you can change the time format or language if you want. Here, you’ll also find the QR-Code of the mobile app and the QR-code of the NVR’s serial number. They are used when you want to get remote access to the system via your mobile devices or computer. After the Guide wizard, you can watch live monitoring video on your monitor now.
Remote monitoring on smartphone, tablet and computer is also very convenient via our free desktop or mobile apps..
For smartphone and tablet users, download the “XMeye” app. You can get it from Google Play or APP Store for free, or just scan the QR-code on the screen.Open the app and register an account. Input the user name, password and e-mail address to create your own account. Log in with the account you just created. Click on “+” on the top right of the interface to add the NVR.
Create a new device name for the NVR, and get the serial number by scanning the QR-code showing in the NVR Guide wizard. How to find the QR-code then? You can enter the NVR Guide wizard by right-clicking the monitoring interface on your monitor and choose “Guide”. There you’ll find the QR-Code, which we also mentioned in the NVR Quick Setup part.
Then the NVR you just added will be presented on the screen. Click on it, all the cameras you have connected to the NVR will be presented on the screen. Click on any one of them to watch live video.
Remote monitoring via your computer: Get the software “CMS” from the coming CD and install it on your computer. Open the PC client software and log in, the username is “Super” by default and no password is needed.
After login, choose “System”, click on “Device Manager”. Select “Add Area” to create a group for the NVR and input a Zone name that is easy for you to remember. Once done, click on the Zone name you just created and then click on “Add Device” to add the NVR into that group. Name your NVR, check “Cloud”, input the serial number of the NVR. You can get the NVR’s Serial Number by right-clicking on the monitoring interface on your monitor to enter the Main Menu, choose Info and select Version; there you will get the basic information of the NVR including its serial number. Once done, click on OK.
Then it enters the viewing interface. Double-click the device name you just added and the pull-down menu shows all the cameras you’ve connected to this NVR. Move the cursor to the NVR device name, right- click your mouse and select “Connect all video (Extra Stream)”. And then the real-time monitoring videos are presented on the screen, you can change the display modes of all the videos via the buttons on the bottom of the screen. You can also do other settings and control the system via the right-side menu. - Навчання та стиль
Hi .. Can you add an additional POE hub to this NVR to add extra cameras ?
my system has been running for a few years Love it 7 cameras ,our power has been going on and off at the house, and now I cant get my camers on my i phone when I am away from house ,something in setting I guess on the dvr changed cant get it to work at all ,but at home I can pull them up on my cell ??????????????? any help would be great Thanks
Had to put a piece of black electrical tape over the spot on the box where it would get a remote signal. I do not have a remote but that seems to be standard. It was stopping recording by itself and doing a lot of weird things. Turns out it was my TV controller and it was somehow picking it up. For the price I really can't complain. I've got a couple of my friends wanting to buy the same I have. Might sell them mine, should have got an 8 camera system.🤷♂️👍💯
Hi, are you able to change out the lenses in those cameras?
hi thanks for the video, how do i get on the MAC
Actually very good video
Does anyone know if Sannce are still in business? The main website has been down for a while
Hi, do people know if you can also connect other brand IP cameras to it
Hello, please . l'm still confused does the internet connection needed only to see the recoded videos, or it is needed to record the videos? In other words is it necessary to keep the internet connection on all the time?
Does hard disc come with the recorder? I just open my package and there is no drive.
What if I don't want to use a hard drive, and don't want to connect it to my router? Will it still work?
How do I install the cameras?
I have Sannce 4 X camera set NVR please help me . please help me and tell me how can I connecting with app and how can I see the playback please??? Thank you very much
hello need help . the software for computer do not come on my dvr equitment ,the Disck is empty ,how can i do to get this software and instal on my windows pc
does the router need to hard wired to the receiver,, sounds fishhy
Are these cameras just made for the inside of your home ??
How can I share remotely through another phones
Salve,ho installato questo dispositivo e dopo tre giorni non vedo piu' in una telecamera come posso fare per ripristinarla?
grazie mille
Hello, does this NVR support ONVIF protocol? Thank you for your support always.
it is an option in the nvr, I have not tested it.
How to remove the beeping sound from the dvr
3 of my 4 cameras now showing black/white, anyone knows how to resolve this? thanks
A "Unsupporte signal" message is showing on my tv when connecting it via hdmi
How can I setting door alarm?
Good evening, I got my device today. I'm trying to connected to the internet so I can use it from my phone. I saw in your video I need to connect the internet cable into the DVR. Can I not do this wireless? I mean connect the DVR wireless to my broadband? Thanks in advanced :)
Please contact support@maysannce.com
My system worked normally, but now it does not. The SYS light is off & im stuck in sanvce screen.
Where can i find instructions to add a sannce IP camera to a dvr hi3520d v300? can you please recommend a model of IP camera to work with this DVR over IP?
please respond to hellojoel@icloud.com
Hi Sannce I bought a new Seagate Skyhawk 2TB and installed into my DVR . Got auto format message then screen said "formatting storage". Since then the screen been black with power button flashing red and DVR making a whirring noise. This been happening for 20 hours. I can't get no menu up using the mouse and I don't know what's happening. Have emailed, messaged on FB so now coming to UA-cam to find out, is this normal? How long does it take to auto format a new hard drive?
you might have to take it somewhere to get reformatted.
Is there a PDF Manual for the N44SU, i can't find it on the website..
Please contact support@mysannce.com
What do you do with the second cable when your using WiFi ?
Which cable?NVR connected to the network is not wifi connected and connected with the network cable
I've contacted the Sannce company through email asking for assistance to trouble shoot some problems we are having with the recording and now we're getting a message stating No Config.. When contacting the company "support team" they're very vague with the answers, and I'm sure it doesn't help that there is no support team in the U.S and this was told to me by them through email....
So no completely local only access? If I want to view the cameras on my computer I have to run that through the internet only? Does this not have a web browser accessable interface that can be accessed by the IP that is assigned to the box?
Just connect through your WiFi
after installed cms on desktop when i put serial number it says device not found
device name can be any?
First uninstall the software and then reload.
For computer web view, please refer to method in link below.
www.annke.com/kb/index.php?action=artikel&cat=9&id=33&artlang=en
For computer software view, please refer to method in link below.
www.annke.com/kb/index.php?action=artikel&cat=9&id=112&artlang=en
I have no internet connection at home. Can I use this system for surveillance to record intruders in motion ?
Yes
How do you set motion alerts and set date on the NVR model #N48PBE
I'm using Sannce sight app need get mobile alerts and I can't set the correct date on nvr
Hello again, I don't know what happened with the system now, something strange behavior get my attention as the dvr beeps by certainly time, now I tried to connect from my work to see whats going on with the house and the app shows that muy cams were offline. when I get to my home something changed to the configuration since in the info is showing nat service connecting (or so) I did restore the system with no success (connection) and cloud shows connecting, worst of all, now some cameras won't connect as before. Need help with this now :(
1. Pls go to main menu-advanced-restore to select all into factory settng.
2. Pls make sure your system is connected to internet, if not, pls refer to the link below
to make it connected.
fix ip: www.annke.com/kb/index.php?action=artikel&cat=9&id=96&artlang=en
www.annke.com/kb/index.php?action=artikel&cat=9&id=87&artlang=en
For phone view, please refer to method in link below.
www.annke.com/kb/index.php?action=artikel&cat=9&id=84&artlang=en
www.annke.com/kb/index.php?action=artikel&cat=9&id=192&artlang=en
I am trying to use the VGA port and have it connected directly to my computer so why can't I see the image using the VMS app on my computer?
That's not how you are to connect it. You are to use the VGA port for a monitor. It does not connect to the computer at all
I got your camera dose it need to get internet to make it work cuz did says it's not online
If you want to view it on your phone or computer, you need to connect it to the router using an ethernet cable.
Pls make sure your system is connected to internet, if not, pls refer to the link below
to make it connected.
fix ip: www.annke.com/kb/index.php?action=artikel&cat=9&id=96&artlang=en
www.annke.com/kb/index.php?action=artikel&cat=9&id=87&artlang=en
For phone view, please refer to method in link below. If this app is not good, pls
change to another app: JFeye. The view method is same.
www.annke.com/kb/index.php?action=artikel&cat=9&id=84&artlang=en
www.annke.com/kb/index.php?action=artikel&cat=9&id=192&artlang=en
Sannce I got it to work but do you need a router or cold you use your internet box
You must need a router.
do they have Smaller Cams??? want to catch the people that been breaking car windows at night
Hi, can someone say me if ethernet connection work also without using a router? simply connecting ethernet cable from the source
Do u need internet to hook this up
No
Hi can someone help me??!!?? Can I turn record off ? I don't want to record all the time ,just as night or if something happens at the time that I need to record.
Yes you can, please reply back if you still want to know. I don't want to go through the trouble of typing it all if you don't need it anymore
Is there any way to change your qr code once someone has had access to the DVR or could anyone with access just remote view for life?
You cannot change the QR code, and you certainly can get the remote view of live view.
1. If you want to get remote view, would you pls go to check that have you used an ethernet cable to connect the DVR to router? There should be two lights, one green and one yellow, at the ethernet port.
2. Would you please go to main menu-info-version, to check whether the NAT status is connected or not?
3.If it is probing DNS, pls follow this to fix IP.
www.annke.com/kb/index.php?action=artikel&cat=9&id=96&artlang=en
If it is connected,
Here is the istruction tell you how to do.
For phone view, please refer to method in link below.
www.annke.com/kb/index.php?action=artikel&cat=9&id=84&artlang=en
Here is instruction to find QR code.
www.annke.com/kb/index.php?action=artikel&cat=9&id=40&artlang=en
Sannce why does my DVR just power off and come back on out of nowhere sometimes what could be causing this to happen? Can the DVR be shut off wirelessly?
Could you please tell us model number of your system? It is made up of numbers and letter such as DN81NB. You can find it at the bottom of recorder. It is not SN like 20150611.
The frequency of the problem
Use the camera's power supply to connect the DVR to see if the problem persists
On my mobile phone I can see live cameras but I can't see the playback videos on any cameras. It did work in beginning but now it won't show any playback .
I’m exactly this. Contacted sannce. They said my internet needs to be fast enough to view. It’s more than fast enough but when I try to view playback it just times out
what if it was wireless how would i set it up
Does the ethernet needs to be plugged in or is it Wi-Fi I can't seem to connect this right who do I contact for help
Bought the system less than a year ago. Had a power outage and when the system turned on only half of the camera worked and one camera now shows a fuzzy view. I bought the system through eBay. Never had a problem till now.
Sorry for late reply.If you have any product problems,please contact support@mysannce.com.Thanks
SANNCE otherwise known as ANNKE sell rubbish products and DO NOT honor their warranty's. Their Support people will continually refuse to do anything about your problem. So what is the point in asking people to contact support when they are clearly the problem. Your sales people (sales@mysannce.com) are even worse they don't even reply to emails!
Stay clear from SANNCE and ANNKE products and spend your money elsewhere.
I found out the hard way about this bad company.please everybody don't waste your money
Hiw to reconect the camera lost the signal
Can you unplug the enternet cable and plug it again ?
Can you click the button on the screen " play all video" ?
Can you refer to this link to have a try ?
www.annke.com/kb/index.php?action=artikel&cat=7&id=388&artlang=en
We've tried emailing but had no reply. No software is working to set up on my computer and app fails every time therefore we can't use. Been trying to find answers but nothing has helped.
facebook.com/sanncecctv/messages
If you have any product problems,please contact support@mysannce.com or send us a private message.Thank you
SanEyes app should work
These comments arent very encouraging about this product.
Think Ill pass
You made a good decision here.To every one else steer clear of their products. This company who also trades as Annke will use every excuse to not honor their warranty. Eventually they will just ignore your communications and refuse to do anything. Mine completely failed only after 9 months and they simply didn't want to fix or replace it. Lucky I bought it with a credit card and I have lodged a dispute with my bank as they clearly misrepresented the products warranty. This company is extremely dishonest and simply does not care about customers
Hello
Can record audio that kit?
Could you please tell us model number of your system? It is made up of numbers and letter such as DN81NB. You can find it at the bottom of recorder. It is not SN like 20150611. Here is an example for your reference.
www.annke.com/kb/index.php?action=artikel&cat=11&id=100&artlang=en
We have many models of system and different model has different functions. The answer for all your question relies on model of system you are using.
Thanks. I only want to buy. What model nvr kit can rec audio and video?
N48PI+I61FC which with 8 cahnnel , one audio in and out port, the camera is dome.
J'ai un ami qui a cet appareil, il a perdu son MDP, il ne peux donc revenir sur un enregistrement de l'aveil..on lui demande le nom et mot de passe pour cela..pour le nom ça va mais MDP non..Pouvez-vous nous aider.? merci I have a friend who has this device, he lost his password, so he can't go back to a recording of the eve.. we ask him for the name and password for that.. for the name it's fine but password no..can you help us.? thank you
System only seems to stay on for 5 mins or so then goes to sleep! No images on laptop or phone whatsoever!
Samsung security video set up system
Sir i found problem in registration. Verification code is not coming in my mailbox. I tried different mail addresses.So how to register on xmeye.net.
Please contact support@mysannce.com
You have to download a different app xmeye
I followed your steps but when I go to network test it says, test Gateway ERR in red letters. I even connected a new ethernet cable and restarted the router and DVR but it still doesn't work.
Did you figure it out mine keeps shutting on and off ip adress conflict
@@waatao9856 no I haven't found a solution.
@@gamerepair2020 have u tried enabling DCHP? then it should work but mine works for about a day then it keeps shutting off and on meaning ip adress conflict
@@gamerepair2020 worked??
@@waatao9856 okay, I'll try that and see what happens. Thank you
Scanning the QR code for Android device returns "404 Not Found".
The cameras aren’t showing my display monitor :/
Do they display on the DVR itself with a monitor connected?
Yo I’m having issue with black screen to did you end up fixing it
Now the problem is that I can't see the cameras in the app in another place other than my house... this would make the cctv useless. Is there some fix for it?
Could you please tell us model number of your system? It is made up of numbers and letter such as DN81NB. You can find it at the bottom of recorder.
Sannce N44SU
Pls make sure your system is connected to internet, if not, pls refer to the link below
to make it connected.
fix ip: www.annke.com/kb/index.php?action=artikel&cat=9&id=96&artlang=en
www.annke.com/kb/index.php?action=artikel&cat=9&id=87&artlang=en
For phone view, please refer to method in link below.
www.annke.com/kb/index.php?action=artikel&cat=9&id=84&artlang=en
www.annke.com/kb/index.php?action=artikel&cat=9&id=192&artlang=en
According to the FAQ to check whether all settings are right, especially NAT status is Connected. Can not see outside, is the flow or WIFI, try other software
which one
other software i.e.
Only when i walk up to nvr does the system boot and make a loud beep sound! 😤😤😤
Could you please tell us model number of your system? It is made up of numbers and letter such as DN81NB. You can find it at the bottom of recorder.
Sannce N44SU1T, after further testing it looks like the internal camera at the top of the stairs is motion activated, but it is not activated on the settings! 🤔🤔🤔
1. Enter:Main menu-advanced-restore select all into factory setting to have a try.
2.
www.annke.com/kb/index.php?action=artikel&cat=9&id=193&artlang=en
Sannce ok so after full system restore and checking motion detection, alarm 🚨 beep it is still turning off after 5 mins.system only activates when i walk up to internal camera records for 5 mins then turns off. Loud beep to say turning on then that's it
Hi, is there any thing I can do to fix the lag or low frame rate.. bc the image is going 2 or 3 secs and then jumps to 7-8 i.e. and so on.
Thank you for your support
same question, i have reduced the sub stream to vga at best and 25 fps, seems to be the best way to view remotely, the main stream i have set at highest everything, in case i ever need to review in detail
Hello, it seems that my hdd doesn't works... it doesn't shows on the screen
Follow this :www.sanncegroup.com/kb/index.php?action=artikel&cat=9&id=91&artlang=en
Sannce hdd it doesn't make any noise nor is not even warm after severalhours ON
Working now, the problem was with the Molex to SATA cable, switched for a new one and that fixed the non working hdd. Thanks for your support
BBB Complaint Case# 613053 company will not honor their 3 year warranty.
Mine completed died after only 9 months of usage and SANNCE refused to honor the warranty.
They will be very happy to take your money but the warranty and service is worthless.
DO NOT SPEND YOUR HARD EARNED DOLLARS ON ANY PRODUCTS FROM ANNKE or SANNCE!
I hard started doint the order, but because of these comments. i will pass and offload the item from my Cart. all this trouble is not worth it and it only used wired connection to internet.
It did not come with a hard drive
Yeh cos u didn’t select it
All I get is gateway unreachable
Mine mobile viewing is messed up too after I got a new modem for my internet have u figured it out how to do it?
Trying to set my up. It says the password is null . What does that mean ? Bc I can't change the password without the original password
Nancy Crane
I have same problem
U can either disconnect and turn back on when it's prompt for password just click ok
If not then call sannce and give them your model no and MAC address they will give u super password it will let u in admin mode
That's what I did to call them
leave the password area blank. i had the same problem with actually typing in "null"
Wrong username and password....but it is not
doesnt work
When i go to record manually, nothing happens. How do i get record mode back?!
In order to record, please make sure there is hard drive installed in your system first and log in system to go to main menu--advanced--storage to make sure the status of hard drive is normal.
For schedule recording set-up, please refer to steps in link below to have a try.
www.annke.com/kb/index.php?action=artikel&cat=9&id=52&artlang=en
For motion detection recording set-up, please refer to steps in link below to have a try.
www.annke.com/kb/index.php?action=artikel&cat=9&id=28&artlang=en
For play back set-up, please refer to steps in link below to have a try.
www.annke.com/kb/index.php?action=artikel&cat=9&id=121&artlang=
No, you must use the network cable.
What is the bridge?
If the connected router is not connected to the Internet, then it is not remote viewing by mobile phone or computer
Sannce hi I've fully installed my cctv system, the nvr and system seem to shut down completely. It only turns back on when i go near the nvr. Please help! 😣😣😣😣
No need to modify our settings? You might wanna change your password lol oof
Why don't you explain *how to RECORD,* instead of just how to do real-time monitoring?!
i buy Sannce 8 channel digital Reorder From Amazone.es. I tell All This is Worst Product . Because There No have Any App in Play store (Sannce Home)Or Not Supporting Any App for this product..through to Garbage
This NVR software for PC is real dog shit. If anyone prefers the Android layout and needs to view their cameras on PC, download BlueStacks -- its an android emulator which will allow you to run the android Saance App within the emulator instead of the Windows version. Took me about 10 minutes to setup.
Do not buy from this company.no customer support