which seller would you recommend? I've heard bad stuff about Avant Solutions and I know some sellers sell the same stuff on like eBay for cheaper, i dont know who i should buy from and who i shouldn't. they all have some bad reviews so i really don't know.
I work at a refurbishing company, I feel bad for our customers. While we do not give out broken devices, we do make sure they're as good as possible we refurbish them with the cheapest parts possible. These companies are not your friends, they're buying these devices for pennies, I've seen the prices, then selling them for much higher prices with crappy parts. Profit margins are over 80% sometimes, I've seen as high as 250% profits. For example we sell iPhone XRs for like €400. We buy them for €80...
@@user-fe7bo5mm1o Depends on region, try buying a 4090 in Egypt for example. It's over 2 grand, if you're lucky. But ye... I can get a XR for around 250 euro.
The main problem with back market is it isn't that cheap... for example, Pixel 7a starts on there from £349... you can buy a brand new one for for £379... I think £30 isn't big enough difference to not go for a brand new one.
I’m mean tbh, no company is perfect with stuff like this. I bought an 8TB hard drive from Amazon and it straight up crashed everytime I tried using it. Then I got a replacement and everything was fine Things like this happen when you have 3rd party sellers, all I care about is a good, fast, easy and robust return and refund policy. It’s a little inconvenient but I’d take it over the worry of not getting my money back
@@stormix5755 They boasted about their 25 point verification system or whatever and a non functional touch screen gets past them... idk I would just not trust backmarket after that.
Refurbished just means used unless you are buying refurbished directly from the manufacturer. All these market places have let scammers run wild with no real oversight.
Bought my 2018 (1st gen) iPad Pro for 650€ in 2022 where most if not all places sold it at the time for around 850€ mint condition with cellular and 256Gb and still rocking solid with 24 months warranty. Zero complaints from this website but then again I guess a bit of luck is expected in any refurbished website. Keep up the good work, love your videos all the way from Portugal 👊🏻
i bought an ipad pro (2018) there as well, after a week streaks started to apear on the screen, and they would get more and bigger the longer i would use it. But could easily return it and got back my money.
I've bought 2 phones already from BackMarket (both UK & US) and I am actually satisfied with my purchases. It's pretty much the same experience with Austin's when ordering the fair/good condition. You just have to manage expectations and sometimes you get better specs or "freebies" just like the Gamepass 👌🏼
Bought a 2018 Macbook Pro for school from backmarket in fair condition, and there were minor scuffs, definitely didn't feel like it needed to be in fair condition. The keyboard works perfectly too and hasn't failed! (knock on wood)
This has just appeared in my feed. My partner bought an Iphone from them. 2 days after buying it, it slid off her couch onto the carpet and the screen fell off. Literally came apart. They would not touch it because it was 'fall damage'. Their customer service was apalling. I wouldn't go near them
At one point, I feel like Back Market was actually a great deal. I bought a used Galaxy S7 from there shortly after the S8 came out. It was essentially brand new, great condition, and for super cheap (I think around $300). I got the S10 when that came out, but when I decided to try an iPhone again about two years ago, Back Market was not competitively priced at all. I looked at both Android and iPhones, but couldn't really find anything on there even close to eBay or other secondhand market prices. Just not worthwhile anymore in my opinion, but was once a great place to look for deals.
As someone who’s been a repair technician for all kinds of consumer electronics, I would say the choice to order a surface laptop was a good and bad choice. Reason being that any repairs on a surface 2 in 1 are crazy difficult because the screen is a horrible experience to remove if it isn’t already damaged(even if it is, it can still be a hellish experience). If your surface had its battery replaced but not the screen then I totally see it possible that the technician damaged the screen accidentally. Then again, it would’ve been very impressive to see that Back Market’s selection of qualified refurbishers actually able to complete a repair like that. So again, good and bad choice.
I was 1000% going to leave a comment about how you can get a brand new series X for only $60 more but then the 2 years of gamepass ultimate came up and wow, that makes it worth it.
Don't assume they'll all come with it. And I think I bought a year of Game Pass for about $30. So if you're willing to jump through some VPN hoops, you can get it cheap.
All this makes me want to do is not ever buy a "fair" product lmfao, I couldn't get behind how bad even the cosmetic scratches were for something I'm paying hella money for tbh... But the ones that were in better condition, if that is applied to all their products, could find some great deals it seems!
lmao dude your just brainwashed believe it or not i'm writing this to you on my macbook FROM backmarket and the ONLY issue with it is the battery is trash but that is literally it and mind you it's an 11 year old piece of technology
I bought a monitor from backmarket that was "fair" the screen is pristine, there are a couple visible scuffs in the plastic but I have to look for them to see them. The base has a bunch of scratches but I wouldn't consider that important.
@@sundaxe10 oh no your macbook from 11 years ago still works, i guess im totally brainwashed because I said I wouldnt want scuffs on my tech! whatever dude, I didn't say the products wouldnt work or anything, and admitted you could find good deals. So please GTFO bud.
@@rogervanaman6739 Yea thats a good point, I guess it would depend on what each device was. A monitor with scuffs on a stand wouldnt even matter if you had an arm mount or scuffs on the back plate which youre never going to see. As long as the screen works and no dead pixels hiding somewhere then you'd be good to go!
The Surface did have bad pixel burn but that's super common in most Surfaces that are past a few years old :/ The non-touch issue was a driver not being installed most likely. If you fresh install Windows from a wiped SSD the drivers aren't natively installed. Turning on Wifi and checking for updates fixes this in about 10 minutes.
Your Xbox was a lease package. I got one of these when I leased mine in the middle of the great shortage.... the beauty of the lease was that you actually spent less for the Xbox Series X and Game Pass, with no interest payments spread out over 3 years.
Console leasing doesn't seem to be a thing here in the UK just _yet_ (There is one company leasing out smartphones and laptops, so it'll come soon enough) but UK advertising law requires leases be clear over the fact they are _lending_ rather than _selling_ you the product. This is clearest on ads for cars leased by _Personal Contract Hire_ (As opposed to _Personal Contract _*_Purchase_* which is a classic lease-to-buy) where the ad must clarify that _„You will not own this car“_ 🚫 I'm picturing a UK leasing ad for the inevitable XBox Series X2 and the quite shocking disclaimer _„You will not own this console...Even if your YT channel implies otherwise“_ 🙃
@@dieseldragon6756 In the Xbox "lease" - you own the Xbox after the "lease" period. I also missed that it was 2 years, at $37, which includes Xbox Ultimate Game Pass during that period.
Recently brought an iPhone 12 for the girlfriend because her old one was stolen, white, 128gb in "good" condition and cost £335. I was blown away when it arrived, it looked brand spanking new, fresh off the Chinese factory floor. Obviously not every seller or item will come near perfect but it was an easy, stress-free experience. Will definitely go back when I'm due an upgrade
It's my money and I can do whatever I want. Sorry you can't afford new and excellent condition products. I buy new and A1 condition products. But you're right, I'll pay $357 for a new ps3 since that's what I use that app for is for consoles collection only.
@@Kernee, another reply? . You have no idea how much I have so who are you to judge? Maybe I buy some things used in order to save and buy newer things that mean more to me. What a crazy idea, not all of us can be fortunate sons. If collecting older video game consoles is your thing then fine and congrats on the financial success. You must be very proud and impressed.
@robertharvey6609 You came at me saying, "At that point, might as well buy it brand new," with the laughing emoji not knowing what I do with my money. And you want to get offensive talking about nonsense. Where did I judge at huh? You were the one to judge when I was talking about excellent condition. And I'm not a son, FYI
Back market is great. There's always a risk buying refurbished, but Back market has a great return/guarantee policy. Most of what I've bought has worked like new, or at least close to it.
I don't mind refurbed, but it should still be closer to the second hand value, than to the new price. With these prices you may as well just buy two second hand ones from a random seller. Worst case scenario you only get it right on the second attempt ;).
Its kinda a hit or miss when you buy from places like this. Someone could buy X and it could be really messed up and someone else could buy the same exact thing and it look good. I looked through their site and didn't see any great deals on anything but maybe next week there might be one who knows. I'm sticking to buying new, knowing its new is worth the extra money
my personal experience with back market is overwhelmingly positive, i have only bought off them twice, and only to buy iphones. both bought in "excellent" condition, saved around £200 the first time and around £320 this time compared to buying new, both phones came with 100% battery capacity, not a scratch on either. Cant speak for anyone else but i will most likely buy my next phone in a couple of years from them again
I want to find a great condition Note 9 512gb. Nice to know you scored an s10+ in excellent condition. That Note 9 was the last phone Samsung made that had it all. I want it as a collector's item. If I could find new old stock somewhere?
A few years ago, my friend ordered an iPhone Xr from Back Market, and it was fine. After an unfortunate sequence of events it ended up taking a dip in a swimming pool. It wasn't underwater for that long, but still died. This makes me wonder if and how Back Market and other refurbishers test for water proofing/resistance on their refurbished devices, as well as other aspects that aren't obvious from visual inspection, like the used iPad on the channel a few years ago they bought to compare to that cheap HP All in one; the one that had half the Geekbench score it should have had because half the cores weren't working.
Any phone refurbisher I've EVER bought from has always clearly stated in the item description that once the device is opened up the waterproofing is essentially gone forever. Not sure if it's something only the manufacturer can do, or if it's not something the refurbisher wants to put their own guarantee on considering they most likely don't make anywhere close to what a massive manufacturer does.
Phones are not waterproof for eternity. Especially Iphones lose them after about a year. Seen it happen many times with brand new devices. Is not covered, the manufacturers will tell you the same.
I recently purchased a Galaxy Note 20 5G for $180. The phone arrived in just two days, which was quite impressive. Initially, everything worked perfectly. However, after a few days, I encountered an issue with the Bluetooth-it stopped working and wouldn’t turn back on. Despite this setback, the return process was straightforward and only took a few minutes. I received a replacement phone two days later without any issues. Overall, despite the initial hiccup, I’m satisfied with my purchase and the customer service I received.
The thing with surfaces is that if they have data wiped it correctly and then just installed windows onto it, tested that everything works, wiped it again and reinstalled it leaving it on the setup, then there will be no touch screen.
I bought a 2020 M1 MacBook Pro from back market that was in “good” condition and it was damn near MINT! The only noticeable damage was a slight scuff on top and a tiny dent on the bottom. If I wasn’t looking for it, I probably would’ve never noticed it It also came packaged REALLY well, but it didn’t come with the original charger, but what I received seems more robust
8:08 what I don’t understand is that it takes less than 1 minute to see if a touch screen is working or not and you would think it would be part of the refurbish process to see it’s working or not. In my opinion that’s really BAD!
I got my M1 MacBook Pro 16GB RAM & 512GB SSD for like $1,100 from Back Market like 1.5-2 years ago and it came in great shape. Except the battery is a little tired but with Apple Silicon being so efficient it doesn’t bother me at all.
Hi Austin just wanna say i have been watching your vids for a while especially your gaming pc tutorials i managed to build an RTX 4060ti gaming pc for $800 and when i got it i followed your video all the way through very easy to follow and very simple
personally i love backmarket just bc of there 1yr warranty and excellent customer support, and bc of this u can literally sort by cheapest of any product without worry, which does have a great value. Dont buy the fair, good, excellent claims bc its all by the seller labeled it as. And if it doesn't fall under the fair category u either return it, the seller swaps it with a better one, u get a discount if u wanna just put up with it, or return
Guess I have been lucky with Amazon Renewed? I have ordered refurb phones and several bluetooth speakers from Amazon, and all have worked/been in better shape that what I have seen from Back Market and/or DK Oldies.
Great video! I haven't had any experience with Back Market but wondered how good they were. I'm a big fan when it comes to finding deals on tech. I've bought used stuff from Amazon Warehouse with mostly positive results. The laptop I'm watching this on Is a "open box" item from Best Buy that came with 8 months of remaining factory warranty and was a couple hundred dollars cheaper than new. However, it's always a good plan to be able to return the item if it doesn't meet your expectations.
I bought a phone from backmarket and it turned up In pretty bad shape with a battery that had clearly already been charged hundreds of times and was no good. It was the one and only time I took a gamble and it didn't pay off.
Swappa is my favorite spot to get second hand tech. You actually get photos of what you’re getting and can get a great price. Series Xs often go for $375
I bought a 2018 mac mini from Back Market. It was flawless. 450 freedom units for a mint i7 6c 12t mac mini, with 16gb ram, and a 156gb (non-removable) nvme.
I've bought my mom, sister, and myself a phone from back market,and bought new jbl ear buds and a Samsung galaxy tablet, and everything came in really great quality. I'm a big advocate for backmarket.
i used backmarket to get an iphone 12 pro for about $400 when trading in my old phone. it was good condition and although it had an 80% battery life, it came with apple care for a year which was nice. i actually liked the phone and didnt care much about the battery life (i saw reviews saying the battery life sucked and expected it). its all just luck of the draw but what really makes the website worth it is the 30 day returns and warranty. in case u get a lemon, you have ALOT of time to either return it or have it fixed which is a HUGE perk with refurbishing websites
I have puchased two phones so far, and actually had a samsung Note 10+ break on me the first time. (From an accidental drop) The reason I returned to BM is the 13 month warranty that covers any accidental damage. I had the full amount (minus the cost of the warranty) returned by direct deposit into my bank account. It was super easy. Im waiting for my new phone to come in the mail… so hopefully it won’t be bad.
I've had a pretty good experience with them buying 3 different phones, but like other sites it really just depends on the competition at the time of purchasing. I got an excellent condition 256gb iPhone XS about 2 years ago with not a single scratch on the screen and was about $50 cheaper than any other site regardless of condition. I also got 2 Motorola phones for my gf's parents and they were about $100 each whereas they were at minium $160 elsewhere. Also comparing to Amazon "renewed" isn't a very good comparison, Amazon does a whole zero inspection, there's a good chance when buying a refurbished Amazon phone that you either don't even get what you ordered, or you get a shotty repair job and don't notice until it's too late. I got my grandmother's phone from Amazon and they apparently swapped the entire motherboard so a lot of the info in the settings is just broken, the finger print sensor is also completely broken but she doesn't use a passcode so we didn't notice. I could re-buy the exact same phone from backmarket for $150 and it'll almost definitely be in far better condition than hers arrived in 3+ years ago (it's a Galaxy Note 9).
It’s actually funny because I literally bought a Space Gray Mac Mini from Back Market last week. i7, 16gb RAM, and 512gb SSD. I bought it in Excellent condition and it arrived FLAWLESS. I paid around $500 for it and I could not be happier. Definitely worth checking out what they have!
Honestly, I bought a PlayStation2 a tablet, AirPods, and a phone off of Back Market and every time it looks brand spanking, new, fresh and clean. I was so surprised at how insane the PlayStation to look because it looked like it was literally new i’m kind of mad now that Austin is doing a video on them because people are going to know my secret
Those version 1 Razer Kishis break after about six months to a year. There is a design flaw where the ribbon cable keeps getting smashed inside every time you open it. The whole left side buttons/analog stick on mine don't work except for the L1/L2 buttons. You're gonna have to replace the ribbon cable on the left side every so often. Pretty sure that's why they made the V2. Haven't got one of those to be able to see how long it lasts.
Backmarket is really bad, bought airpodspro max, sent them back and havent gotten my money back. really useless support and i got randomly banned. Better not to buy on this scam market
I had that same version of surface with a chinese charger. The touchscreen worked perfectly EXCEPT when it was charging with that particular charger (other chargers worked). Did you try using the touchscreen when it was not charging ?
I'm so glad I learned electronics repair in the 90s and have a work shop. I just referbed a ps1 slim. Most of what I own as old consoles are refurbished by me. The only console american I don't own are a turbografx and sega master system. I enjoy fixing them more than playing them there more like trophies than things I play.
@@rokucam1958 i dont know how many people know that can be done though. Sure it should be a process thst checks for it to see if its working or not, but id ben most people dont know thats possible, and most places doing refurbs and such probably arent checking it
5:57 This is also very common with the Microsoft Authorized Refurbisher scene. a lot of HP devices will come with skins that honestly look nice, but also serve the purpose to hide scratches.
they are the worst, i did a returrn for a blown up battery that was so swollen on an iphone and after weeks and weeks, it was lost by the return posting company and that was it, I lost my money and they didnt care
I bought an ipad pro, the condition was listed as excellent and it arrived immaculate, not a single fault with the device or delivery. I did get my from a 3rd party that was selling it on Back Market, the price was more than reasonable for how new the device was at the time and in what condition it was. Nearly a year later, everything is still fantastic, battery lasts forever, screen, speakers camera all good.
I bought a good condition 2020 M1 Air from backmarket and the ONLY complaint I have with it is the keyboard seems to have some garbage under it that prevents keys from pushing down unless you mash them, I'm sure I can take it apart and fix it but it actually works perfectly fine.
Believe it or not, there has been numerous customers with the surface in general where the touch screen does not work. One being that the driver itself is gone. Like literally does not exist and is extremely hard to get the driver back on. To the point where customers are sending it in for replacement.
My son bought his first android from there for $100, was marked as fair condition, but was in excellent condition, not a single mark on it. It was an A54, if I recall, and was pretty expensive new. The only problem we had was that it was locked, and we were unable to unlock it a year later when he got service, so ended up trading it in for a $200 credit with Samsung
I knew 100% the touchscreen would not work. I have the same one I bought to use as a PC and just added a keyboard and Mouse. Only thing is the listing said the Touchscreen did not work and I paid like $150. I think if you go into the devices setting it may be a driver issue if not the senser was probably removed.
I'd say yes. Ordered two phones from them in excellent condition. The first phone was supposed to be locked to T-Mobile and it was locked to AT&T. Plus the screen wasn't genuine and it was bulky. So I sent it back. The second phone was supposed to be excellent but had scratches everywhere, gunk in the speaker and the speaker didn't work. So I sent that back. They have zero quality control. I then just ordered from Amazon, a renewed premium phone and it is like new. Not a scratch, or dent and 100% health. Don't buy from back market and if you do, expect to send it back if you order it in anything but fair condition
I go to backmarket for my refurbished tech & sometimes eBay. Both are pretty good, but I kinda prefer backmarket generally. You can pick the color/condition, you get free returns (unlike eBay), new batteries on some items (which is the main thing when buying used portable tech), and they’ll even buy your old tech. I’ve got a MacBook, PC, Samsung tablet, Samsung Galaxy earbuds, and Apple AirPods from them. Mostly in fair/good condition. I’ve had no issues. I’ve also sold a iPhone X in 2023 for like $100-110 to them (not too bad) and returned the laptop (because I ended up not needing it). I’d rather go to a website I trust for a little bit more than eBay refurbished to get exactly what I ordered with all the extra bell and whistles that come with shopping at backmarket. I’ll go to eBay if I can’t find it on Backmarket, but other than that I’m shopping backmarket.
As a person who bought an iPhone 12 mini($407 after tax) in excellent condition 2 years ago, it was great and came with an original battery with 100% battery health, the screen was flawless, there were only a couple tiny scratches on the back that I didn’t even notice till a month later😂 I really recommend them!
As of aug 2024 , gamepass value they got would be almost $500 now. Someone got smart and realized people wouldnt see 16.99 going to 20 would equate to such a boost.
Sad story, years ago just out of high school, I bought a brand new transparent purple Gameboy color. Less than 3 months with it and my brother took it to school without me knowing and and go it stolen out of his bag. I was supremely pissed, never got it back, or replaced.
I've gotten many phones for people with backmarket, I got my flip3 from them around release and it's still going strong. All depends on the sellers. All my phones have come with chargers too which was nice
I've had good experience with backmarket, but the one thing I will tell people when they ask is that you need to check the ratings for sellers.
which seller would you recommend? I've heard bad stuff about Avant Solutions and I know some sellers sell the same stuff on like eBay for cheaper, i dont know who i should buy from and who i shouldn't. they all have some bad reviews so i really don't know.
@sourrlemons check the reveiws if the products isnt up to par just send it bsck
I work at a refurbishing company, I feel bad for our customers.
While we do not give out broken devices, we do make sure they're as good as possible we refurbish them with the cheapest parts possible.
These companies are not your friends, they're buying these devices for pennies, I've seen the prices, then selling them for much higher prices with crappy parts.
Profit margins are over 80% sometimes, I've seen as high as 250% profits.
For example we sell iPhone XRs for like €400.
We buy them for €80...
where could you buy them as a customer? like where does the company get these items for so cheap?
@@elijahkitcatbuy them in bulk probably from liquidation stores and auctions
xr for 400? even new that's a scam
@@user-fe7bo5mm1oyeah that is an old device at this point.
@@user-fe7bo5mm1o Depends on region, try buying a 4090 in Egypt for example. It's over 2 grand, if you're lucky.
But ye... I can get a XR for around 250 euro.
The main problem with back market is it isn't that cheap... for example, Pixel 7a starts on there from £349... you can buy a brand new one for for £379... I think £30 isn't big enough difference to not go for a brand new one.
Very true
i wish he would open to see how they fix things
I’ve been to a few back markets in my time. They were quite cheap back then idk what’s happening now but after you get a wife and kids that all stops.
Their warranties are not the best. Bought products and not best experience.
Like most of these markets, you need to dig to find the deal.
I think it’s hard to trust a company when something like a nonfunctioning touch screen gets past them and sold.
I’m mean tbh, no company is perfect with stuff like this. I bought an 8TB hard drive from Amazon and it straight up crashed everytime I tried using it. Then I got a replacement and everything was fine
Things like this happen when you have 3rd party sellers, all I care about is a good, fast, easy and robust return and refund policy. It’s a little inconvenient but I’d take it over the worry of not getting my money back
@@stormix5755 Well said
Ive bought multiple phones off backmarket for a really good value and had no issues. Also customer support is awesome,
@@stormix5755 They boasted about their 25 point verification system or whatever and a non functional touch screen gets past them... idk I would just not trust backmarket after that.
Something could have happened in trasit too
Refurbished just means used unless you are buying refurbished directly from the manufacturer. All these market places have let scammers run wild with no real oversight.
Bought my 2018 (1st gen) iPad Pro for 650€ in 2022 where most if not all places sold it at the time for around 850€ mint condition with cellular and 256Gb and still rocking solid with 24 months warranty. Zero complaints from this website but then again I guess a bit of luck is expected in any refurbished website.
Keep up the good work, love your videos all the way from Portugal 👊🏻
i bought an ipad pro (2018) there as well, after a week streaks started to apear on the screen, and they would get more and bigger the longer i would use it. But could easily return it and got back my money.
The warranty is worth nothing - not getting any help from their CS.
Confused why they are so many non Americans commenting with currency that isn't the same as $ on a us video
@@passivevii4052ik this is a month later but is this a joke or no?
I've bought 2 phones already from BackMarket (both UK & US) and I am actually satisfied with my purchases. It's pretty much the same experience with Austin's when ordering the fair/good condition. You just have to manage expectations and sometimes you get better specs or "freebies" just like the Gamepass 👌🏼
Back markets 25 point inspection consists of looking at the item from 24 different angles then checking it charges.
Bought a 2018 Macbook Pro for school from backmarket in fair condition, and there were minor scuffs, definitely didn't feel like it needed to be in fair condition. The keyboard works perfectly too and hasn't failed! (knock on wood)
Just want to know, what did you pay for it?
This has just appeared in my feed. My partner bought an Iphone from them. 2 days after buying it, it slid off her couch onto the carpet and the screen fell off. Literally came apart. They would not touch it because it was 'fall damage'. Their customer service was apalling. I wouldn't go near them
Their retro gaming prices are INSANE for something that had to be refurbished.
At one point, I feel like Back Market was actually a great deal. I bought a used Galaxy S7 from there shortly after the S8 came out. It was essentially brand new, great condition, and for super cheap (I think around $300). I got the S10 when that came out, but when I decided to try an iPhone again about two years ago, Back Market was not competitively priced at all. I looked at both Android and iPhones, but couldn't really find anything on there even close to eBay or other secondhand market prices. Just not worthwhile anymore in my opinion, but was once a great place to look for deals.
As someone who’s been a repair technician for all kinds of consumer electronics, I would say the choice to order a surface laptop was a good and bad choice. Reason being that any repairs on a surface 2 in 1 are crazy difficult because the screen is a horrible experience to remove if it isn’t already damaged(even if it is, it can still be a hellish experience). If your surface had its battery replaced but not the screen then I totally see it possible that the technician damaged the screen accidentally. Then again, it would’ve been very impressive to see that Back Market’s selection of qualified refurbishers actually able to complete a repair like that. So again, good and bad choice.
I was 1000% going to leave a comment about how you can get a brand new series X for only $60 more but then the 2 years of gamepass ultimate came up and wow, that makes it worth it.
Day 11 of asking u to buy me Minecraft
Not really all my used Xboxes died on me I’d rather just buy new
That can’t be common
You just can't rely on a freak accident like that to get that value.
Don't assume they'll all come with it. And I think I bought a year of Game Pass for about $30. So if you're willing to jump through some VPN hoops, you can get it cheap.
All this makes me want to do is not ever buy a "fair" product lmfao, I couldn't get behind how bad even the cosmetic scratches were for something I'm paying hella money for tbh...
But the ones that were in better condition, if that is applied to all their products, could find some great deals it seems!
lmao dude your just brainwashed believe it or not i'm writing this to you on my macbook FROM backmarket and the ONLY issue with it is the battery is trash but that is literally it and mind you it's an 11 year old piece of technology
I bought a monitor from backmarket that was "fair" the screen is pristine, there are a couple visible scuffs in the plastic but I have to look for them to see them. The base has a bunch of scratches but I wouldn't consider that important.
I make tech videos just like Austin evans would preciate if you gave them a shot
@@sundaxe10 oh no your macbook from 11 years ago still works, i guess im totally brainwashed because I said I wouldnt want scuffs on my tech! whatever dude, I didn't say the products wouldnt work or anything, and admitted you could find good deals. So please GTFO bud.
@@rogervanaman6739 Yea thats a good point, I guess it would depend on what each device was. A monitor with scuffs on a stand wouldnt even matter if you had an arm mount or scuffs on the back plate which youre never going to see. As long as the screen works and no dead pixels hiding somewhere then you'd be good to go!
The Surface did have bad pixel burn but that's super common in most Surfaces that are past a few years old :/
The non-touch issue was a driver not being installed most likely. If you fresh install Windows from a wiped SSD the drivers aren't natively installed. Turning on Wifi and checking for updates fixes this in about 10 minutes.
Your Xbox was a lease package. I got one of these when I leased mine in the middle of the great shortage.... the beauty of the lease was that you actually spent less for the Xbox Series X and Game Pass, with no interest payments spread out over 3 years.
I did the same but mine was over 2 years.
A lease package? How does that work!
@@JeskidoYTyou pay a monthly fee. Don’t like it? Send it back. Like it? Keep it with monthly payments for a set period of time
Console leasing doesn't seem to be a thing here in the UK just _yet_ (There is one company leasing out smartphones and laptops, so it'll come soon enough) but UK advertising law requires leases be clear over the fact they are _lending_ rather than _selling_ you the product.
This is clearest on ads for cars leased by _Personal Contract Hire_ (As opposed to _Personal Contract _*_Purchase_* which is a classic lease-to-buy) where the ad must clarify that _„You will not own this car“_ 🚫
I'm picturing a UK leasing ad for the inevitable XBox Series X2 and the quite shocking disclaimer _„You will not own this console...Even if your YT channel implies otherwise“_ 🙃
@@dieseldragon6756 In the Xbox "lease" - you own the Xbox after the "lease" period. I also missed that it was 2 years, at $37, which includes Xbox Ultimate Game Pass during that period.
Recently brought an iPhone 12 for the girlfriend because her old one was stolen, white, 128gb in "good" condition and cost £335. I was blown away when it arrived, it looked brand spanking new, fresh off the Chinese factory floor. Obviously not every seller or item will come near perfect but it was an easy, stress-free experience. Will definitely go back when I'm due an upgrade
Did you buy from Back Market?
@@arafatzahan3697that’s what he was implying
Thank you for doing a video on this. Can’t tell you how long I’ve been waiting for a reliable review.
He didn't even buy the excellent condition products. Only fair and good
@@Kernee that’s what I am looking for anyways. Cool if you can afford an excellent one. At that point might as well buy it brand new. 😂
It's my money and I can do whatever I want. Sorry you can't afford new and excellent condition products. I buy new and A1 condition products. But you're right, I'll pay $357 for a new ps3 since that's what I use that app for is for consoles collection only.
@@Kernee, another reply? . You have no idea how much I have so who are you to judge? Maybe I buy some things used in order to save and buy newer things that mean more to me. What a crazy idea, not all of us can be fortunate sons. If collecting older video game consoles is your thing then fine and congrats on the financial success. You must be very proud and impressed.
@robertharvey6609 You came at me saying, "At that point, might as well buy it brand new," with the laughing emoji not knowing what I do with my money. And you want to get offensive talking about nonsense. Where did I judge at huh? You were the one to judge when I was talking about excellent condition. And I'm not a son, FYI
i can guarantee you back market isn’t a scam, bought PLENTY of devices from them
Same they are pretty much the only place I buy electronics anymore and I have never been disappointed
Same here
Who are you
Back market is great. There's always a risk buying refurbished, but Back market has a great return/guarantee policy. Most of what I've bought has worked like new, or at least close to it.
Same here!! So far so good!! I love back market
7:42 I only buy refurbished or used because of the price. So little issues mean nothing as long as it works 😂
13:40 Ken and Matt have officially turned into Statler and Waldorf
I don't mind refurbed, but it should still be closer to the second hand value, than to the new price. With these prices you may as well just buy two second hand ones from a random seller. Worst case scenario you only get it right on the second attempt ;).
Thing is used phones on eBay if damaged guarantee returns so can’t go wrong
Its kinda a hit or miss when you buy from places like this. Someone could buy X and it could be really messed up and someone else could buy the same exact thing and it look good. I looked through their site and didn't see any great deals on anything but maybe next week there might be one who knows. I'm sticking to buying new, knowing its new is worth the extra money
Yeah. Its 100% a gamble. And since there are multiple sellers selling the same thing with the same listing, who knows.
my personal experience with back market is overwhelmingly positive, i have only bought off them twice, and only to buy iphones. both bought in "excellent" condition, saved around £200 the first time and around £320 this time compared to buying new, both phones came with 100% battery capacity, not a scratch on either. Cant speak for anyone else but i will most likely buy my next phone in a couple of years from them again
Watching this off of my new samsung s10+ from back market, conveniently enough. Got it in excellent condition, and i'm very hapy with it !
I want to find a great condition Note 9 512gb. Nice to know you scored an s10+ in excellent condition. That Note 9 was the last phone Samsung made that had it all. I want it as a collector's item. If I could find new old stock somewhere?
We have bought 4 items on Backmarket with 0 issues, i think bad experiences are pretty rare from experiences of people i know
A few years ago, my friend ordered an iPhone Xr from Back Market, and it was fine. After an unfortunate sequence of events it ended up taking a dip in a swimming pool. It wasn't underwater for that long, but still died.
This makes me wonder if and how Back Market and other refurbishers test for water proofing/resistance on their refurbished devices, as well as other aspects that aren't obvious from visual inspection, like the used iPad on the channel a few years ago they bought to compare to that cheap HP All in one; the one that had half the Geekbench score it should have had because half the cores weren't working.
Na once they open any phone that water resistance is out the window back market or not
Any phone refurbisher I've EVER bought from has always clearly stated in the item description that once the device is opened up the waterproofing is essentially gone forever. Not sure if it's something only the manufacturer can do, or if it's not something the refurbisher wants to put their own guarantee on considering they most likely don't make anywhere close to what a massive manufacturer does.
well, there's ways to restore it, but I wouldn't test it if I don't have to lol @@-_JayR_-
Phones are not waterproof for eternity. Especially Iphones lose them after about a year. Seen it happen many times with brand new devices. Is not covered, the manufacturers will tell you the same.
I recently purchased a Galaxy Note 20 5G for $180. The phone arrived in just two days, which was quite impressive. Initially, everything worked perfectly. However, after a few days, I encountered an issue with the Bluetooth-it stopped working and wouldn’t turn back on. Despite this setback, the return process was straightforward and only took a few minutes. I received a replacement phone two days later without any issues. Overall, despite the initial hiccup, I’m satisfied with my purchase and the customer service I received.
The thing with surfaces is that if they have data wiped it correctly and then just installed windows onto it, tested that everything works, wiped it again and reinstalled it leaving it on the setup, then there will be no touch screen.
I bought a 2020 M1 MacBook Pro from back market that was in “good” condition and it was damn near MINT! The only noticeable damage was a slight scuff on top and a tiny dent on the bottom. If I wasn’t looking for it, I probably would’ve never noticed it
It also came packaged REALLY well, but it didn’t come with the original charger, but what I received seems more robust
Does it still work?
8:08 what I don’t understand is that it takes less than 1 minute to see if a touch screen is working or not and you would think it would be part of the refurbish process to see it’s working or not.
In my opinion that’s really BAD!
I got my M1 MacBook Pro 16GB RAM & 512GB SSD for like $1,100 from Back Market like 1.5-2 years ago and it came in great shape. Except the battery is a little tired but with Apple Silicon being so efficient it doesn’t bother me at all.
I always find it interesting that they only showcase the 4 and 5 star reviews on their site.
bit of a weird thing to say, why would they show anything else?
You can pay to have bad reviews removed lol
Hi Austin just wanna say i have been watching your vids for a while especially your gaming pc tutorials i managed to build an RTX 4060ti gaming pc for $800 and when i got it i followed your video all the way through very easy to follow and very simple
personally i love backmarket just bc of there 1yr warranty and excellent customer support, and bc of this u can literally sort by cheapest of any product without worry, which does have a great value. Dont buy the fair, good, excellent claims bc its all by the seller labeled it as. And if it doesn't fall under the fair category u either return it, the seller swaps it with a better one, u get a discount if u wanna just put up with it, or return
Seeing the price of the Xbox a month ago is pretty funny when brand new units are now on sale for $350+ in December.
Guess I have been lucky with Amazon Renewed? I have ordered refurb phones and several bluetooth speakers from Amazon, and all have worked/been in better shape that what I have seen from Back Market and/or DK Oldies.
The stuff I order from Amazon renewal sometimes comes from back market
Its funny and sad that you have not checked the iphone battery replacement genuine status under About section.
Great video! I haven't had any experience with Back Market but wondered how good they were. I'm a big fan when it comes to finding deals on tech. I've bought used stuff from Amazon Warehouse with mostly positive results. The laptop I'm watching this on Is a "open box" item from Best Buy that came with 8 months of remaining factory warranty and was a couple hundred dollars cheaper than new. However, it's always a good plan to be able to return the item if it doesn't meet your expectations.
I bought a phone from backmarket and it turned up In pretty bad shape with a battery that had clearly already been charged hundreds of times and was no good. It was the one and only time I took a gamble and it didn't pay off.
I’m from Texas.
I’ve bought three iPhones one tablet and two computers from Back Market and I’ve had no problems with my devices.
They sent you a junk surface with a sticker on it to hide damage. 😂🤣
Swappa is my favorite spot to get second hand tech. You actually get photos of what you’re getting and can get a great price. Series Xs often go for $375
I've bought 3 phones from there total and they've all been flawless so I'm intrigued lol
Always love the vibes and edits in your videos!
Thank god more tech videos.
Austin you saved my weekend, thank you my friend
i got my iphone X for $100 on there, traded it in on backmarket as well and got a 12 mini for $145
Thought it said black market 😭
Same bro
you know its a good day when your tuning 17 today and austin posts today and chilling playing gmes
Must of my audio tech is from Back Market and I love em all.
I bought a 2018 mac mini from Back Market. It was flawless. 450 freedom units for a mint i7 6c 12t mac mini, with 16gb ram, and a 156gb (non-removable) nvme.
I've bought my mom, sister, and myself a phone from back market,and bought new jbl ear buds and a Samsung galaxy tablet, and everything came in really great quality. I'm a big advocate for backmarket.
i used backmarket to get an iphone 12 pro for about $400 when trading in my old phone. it was good condition and although it had an 80% battery life, it came with apple care for a year which was nice. i actually liked the phone and didnt care much about the battery life (i saw reviews saying the battery life sucked and expected it). its all just luck of the draw but what really makes the website worth it is the 30 day returns and warranty. in case u get a lemon, you have ALOT of time to either return it or have it fixed which is a HUGE perk with refurbishing websites
bro just get ebay certified refurbished
I have puchased two phones so far, and actually had a samsung Note 10+ break on me the first time. (From an accidental drop)
The reason I returned to BM is the 13 month warranty that covers any accidental damage. I had the full amount (minus the cost of the warranty) returned by direct deposit into my bank account. It was super easy.
Im waiting for my new phone to come in the mail… so hopefully it won’t be bad.
A good motto is to never buy these things without a warranty tho
So far Backmarket has been 5/5 for me on delivering quality products at great prices
Yeah same. I bought an iphone 13 pro and it arrived with literally zero scratches or nicks anywhere... And i REALLY looked for then
Ive bought many phones and other items from them. 10/10
Was the seller "Phones direct Uk" ? I just ordered that and am hoping to get it soon
@@sadiquzza_man No I think I've had different sellers every time
I've bought a couple of iphones thru backmarket, and it has worked fine for me. You just need to be careful with selecting a good seller
I've had a pretty good experience with them buying 3 different phones, but like other sites it really just depends on the competition at the time of purchasing. I got an excellent condition 256gb iPhone XS about 2 years ago with not a single scratch on the screen and was about $50 cheaper than any other site regardless of condition. I also got 2 Motorola phones for my gf's parents and they were about $100 each whereas they were at minium $160 elsewhere.
Also comparing to Amazon "renewed" isn't a very good comparison, Amazon does a whole zero inspection, there's a good chance when buying a refurbished Amazon phone that you either don't even get what you ordered, or you get a shotty repair job and don't notice until it's too late. I got my grandmother's phone from Amazon and they apparently swapped the entire motherboard so a lot of the info in the settings is just broken, the finger print sensor is also completely broken but she doesn't use a passcode so we didn't notice. I could re-buy the exact same phone from backmarket for $150 and it'll almost definitely be in far better condition than hers arrived in 3+ years ago (it's a Galaxy Note 9).
It’s actually funny because I literally bought a Space Gray Mac Mini from Back Market last week. i7, 16gb RAM, and 512gb SSD. I bought it in Excellent condition and it arrived FLAWLESS. I paid around $500 for it and I could not be happier. Definitely worth checking out what they have!
2 months later, does it still work ok? Looking to buy from them and wanna see how long their tech lasts
@@sircheese288 yup, works flawlessly! Currently working on it as I type
@@sircheese288I bought my S22 Ultra from BackMarket a year and a half ago, and it has been and continues to be a great phone!
Honestly, I bought a PlayStation2 a tablet, AirPods, and a phone off of Back Market and every time it looks brand spanking, new, fresh and clean. I was so surprised at how insane the PlayStation to look because it looked like it was literally new i’m kind of mad now that Austin is doing a video on them because people are going to know my secret
Those version 1 Razer Kishis break after about six months to a year. There is a design flaw where the ribbon cable keeps getting smashed inside every time you open it. The whole left side buttons/analog stick on mine don't work except for the L1/L2 buttons. You're gonna have to replace the ribbon cable on the left side every so often. Pretty sure that's why they made the V2. Haven't got one of those to be able to see how long it lasts.
Backmarket is really bad, bought airpodspro max, sent them back and havent gotten my money back. really useless support and i got randomly banned. Better not to buy on this scam market
Man 2 YEARS of Game Pass ULTIMATE is insane 😂
I had that same version of surface with a chinese charger. The touchscreen worked perfectly EXCEPT when it was charging with that particular charger (other chargers worked). Did you try using the touchscreen when it was not charging ?
My favourite audio product. Lightnings. (0:48)
I'm so glad I learned electronics repair in the 90s and have a work shop. I just referbed a ps1 slim. Most of what I own as old consoles are refurbished by me. The only console american I don't own are a turbografx and sega master system. I enjoy fixing them more than playing them there more like trophies than things I play.
Honestly surprised you didn't mention the lack of any sort of cushioning for that Xbox, can't believe it was sent that way!
I'm currently using my pixel 5 from back market and it is absolutely phenomenal for the price I paid
I bought a “fair” iPhone 13 pro max for 500 GBP. It arrived in PRISTINE condition. Bargain.
I've bought from back market and was genuinely happy with my purchase
My stupid ass thought it was black market 💀
Austin is not old his hair is still wet from the womb
I bought a IPhone X excellent condition and a few months later the battery expanded and the phone kept shutting down
Never heard of it, never will use it, since I'm not in the US
it also exist in other nations besides the us
Yes it’s available in France, I bought my iPhone from it
@@yassinebahri6497 I'm not from France, but from Latvia.
Thinking about how long ago the tech I have was new makes me feel old. But I'm impressed how many years it worked with no issues.
The question is, was the touch accidently turned off. Yes the dead pixels arent good, but its possible the touch detection was turned off
True but they told Austin that they couldn't fix it, so if they didn't even think to check that...
@@rokucam1958 i dont know how many people know that can be done though. Sure it should be a process thst checks for it to see if its working or not, but id ben most people dont know thats possible, and most places doing refurbs and such probably arent checking it
he got the jerryrigevrything edition surface
5:57 This is also very common with the Microsoft Authorized Refurbisher scene. a lot of HP devices will come with skins that honestly look nice, but also serve the purpose to hide scratches.
I’ve bought some AirPod pros in “Good” condition out of the box they had ear wax still on them do no recommend Back Market
If you get a couple scratches of a device that's liek half the original, it's still cheaper to repair the minor stuff than buy a new one
they are the worst, i did a returrn for a blown up battery that was so swollen on an iphone and after weeks and weeks, it was lost by the return posting company and that was it, I lost my money and they didnt care
Gotta love the fact the guy said the renewed Xbox series X is $399 on Amazon but the pic they showed said $449 on Amazon
I bought an ipad pro, the condition was listed as excellent and it arrived immaculate, not a single fault with the device or delivery. I did get my from a 3rd party that was selling it on Back Market, the price was more than reasonable for how new the device was at the time and in what condition it was. Nearly a year later, everything is still fantastic, battery lasts forever, screen, speakers camera all good.
I bought a good condition 2020 M1 Air from backmarket and the ONLY complaint I have with it is the keyboard seems to have some garbage under it that prevents keys from pushing down unless you mash them, I'm sure I can take it apart and fix it but it actually works perfectly fine.
Of course this video shows up in my notifications 2 days after I bought something off of them
Believe it or not, there has been numerous customers with the surface in general where the touch screen does not work. One being that the driver itself is gone. Like literally does not exist and is extremely hard to get the driver back on. To the point where customers are sending it in for replacement.
I have never had a bad device from Back Market. I got a used Pixel that was perfect. It looked new. Also a Nintendo handheld. It was perfect.
My son bought his first android from there for $100, was marked as fair condition, but was in excellent condition, not a single mark on it. It was an A54, if I recall, and was pretty expensive new. The only problem we had was that it was locked, and we were unable to unlock it a year later when he got service, so ended up trading it in for a $200 credit with Samsung
This site is overpriced. You can get a GH5 NEW for around $1200. Where as on this site it's almost $14000. So not a bargain at all.
I knew 100% the touchscreen would not work. I have the same one I bought to use as a PC and just added a keyboard and Mouse. Only thing is the listing said the Touchscreen did not work and I paid like $150. I think if you go into the devices setting it may be a driver issue if not the senser was probably removed.
I'd say yes. Ordered two phones from them in excellent condition. The first phone was supposed to be locked to T-Mobile and it was locked to AT&T. Plus the screen wasn't genuine and it was bulky. So I sent it back. The second phone was supposed to be excellent but had scratches everywhere, gunk in the speaker and the speaker didn't work. So I sent that back. They have zero quality control. I then just ordered from Amazon, a renewed premium phone and it is like new. Not a scratch, or dent and 100% health. Don't buy from back market and if you do, expect to send it back if you order it in anything but fair condition
You got so lucky that the 24-months for xbox all access wasn't claimed by the owner !
I go to backmarket for my refurbished tech & sometimes eBay. Both are pretty good, but I kinda prefer backmarket generally. You can pick the color/condition, you get free returns (unlike eBay), new batteries on some items (which is the main thing when buying used portable tech), and they’ll even buy your old tech.
I’ve got a MacBook, PC, Samsung tablet, Samsung Galaxy earbuds, and Apple AirPods from them. Mostly in fair/good condition. I’ve had no issues. I’ve also sold a iPhone X in 2023 for like $100-110 to them (not too bad) and returned the laptop (because I ended up not needing it). I’d rather go to a website I trust for a little bit more than eBay refurbished to get exactly what I ordered with all the extra bell and whistles that come with shopping at backmarket. I’ll go to eBay if I can’t find it on Backmarket, but other than that I’m shopping backmarket.
No it’s definitely not, I bought my phones that I’m watching this on from there, I’ve had it since 2021 and it still works great.
Austin Evan’s: “Lightnings”
Apple: “that was personal”
As a person who bought an iPhone 12 mini($407 after tax) in excellent condition 2 years ago, it was great and came with an original battery with 100% battery health, the screen was flawless, there were only a couple tiny scratches on the back that I didn’t even notice till a month later😂 I really recommend them!
As of aug 2024 , gamepass value they got would be almost $500 now. Someone got smart and realized people wouldnt see 16.99 going to 20 would equate to such a boost.
Genuine interest in this video - a more well known tech tuber covering this company/marketplace
Sad story, years ago just out of high school, I bought a brand new transparent purple Gameboy color. Less than 3 months with it and my brother took it to school without me knowing and and go it stolen out of his bag. I was supremely pissed, never got it back, or replaced.
I've gotten many phones for people with backmarket, I got my flip3 from them around release and it's still going strong. All depends on the sellers. All my phones have come with chargers too which was nice