For anyone wondering "How long does the drain hose take to stop dripping?! WILL it ever stop?!" It took about 25 minutes for me. Whatever you do, do *not* unscrew the filter part until the hose is done draining or it will flood your floor. I repeat. And make sure to run a drain cycle right before attempting this for the same reason. The instructions are not very clear about how long all this takes or the fact that you need to let the hose drain completely before unscrewing the filter, so just letting people know. I learned the hard way.
Yeah, I have nothing in the filter and it gushes water out. If I don’t empty it, the stink builds up. But it’s not far enough off the floor for a tray that will catch all the water. Anyone have suggestions?
I finally figured out how to get rid of the rotten egg smell. Drain completely and close up. Create a diluted beach solution and pour gradually into the tub cylinder until it stops draining (roughly the same amount of water that originally drained out). Let sit for a few hours. Then run an empty hot wash. If it smells again in a few weeks then repeat. It took 3 cycles of this to fully get rid of the smell. I do this every 4 weeks now - no more smell!
@@leelfm Yes. After it fully drains you then unscrew the filter to clean it. I use an old chinese food takeout container to catch the water. It almost fills up the whole container.
Honestly I would stay away from bleach as it can be harmful to certain components when used too much ..I often resort to using simple green, the lemon scent type, which smells amazing a simple green has enzymes in it that kills the bacteria causing the odor.. not to mention a gallon of it's cheap and can be used cleaning anything in your home.. use it to deodorize lines all the time and it works great
I tried this after getting the "OE" error on my panel. I found an elastic hair-tie in the filter and half of it was thru one of the holes in the filter. I removed the hair-tie, cleaned out the plastic filter ,and put everything back. It worked! I was able to start the washer! Once I had the OE message, a new cycle would not start. I did try unplugging the machine and starting a new load but it would not start. I'm very thankful it wasn't an issue with the pump. There was a lot of water in my machine that I emptied before taking out the filter but it was still less than 30 minutes.
Haha ...mine had that same oe error code..i pulled it off a curb b4 trashman got it..i cleaned that filter ,it was completely filled with dog hairs from i believe NEVER being cleaned in 13 years ..put it all back together crossed my fingers and hooray been using it 4 months and works beautifully 😀
Smh mines is 5 years and a coworker mentioned it and I was like what you talking about...smh until my machine wouldn't start today and when I drained it and cleaned it nothing but madness. Thanks this video helped.
Great tutorial. Thank you. Mine was leaking, so that was the only reason I checked it. Surprisingly, after almost a decade of use, that filter was almost like new. Is this strange, considering that the washer has been used weekly for over 10 years? After I scrubbed the seals from the minor buildup, it screwed in and eliminated the leak.
The instructions (including written) should note that the pump filter should be reinserted a specific way (I believe with the "open" side of the filter facing up) to insert smoothly and insure a tight closure. Unfortunately an entire wash cycle leaked out our machine's pump filter and soaked our basement. However, the LG agent in customer service was able to help me figure out the problem by running a spin cycle, and I reinserted the pump and cover after figuring out the best position.
Hey there! Thank you for the feedback and bringing this to our attention. If you have any other notes or ideas, please feel free to let us know here: spr.ly/6052RHCes. ^Gaby
I have similar frustrations when draining, it always makes a mess. Any idea how much water sits in the tub that should be drained out before unscrewing the filter?
Just let hose drain out all the way at level duh then unscrew filter and of course there will be some water leak out but only about a spoonfull or less if you drain hose at level.
Mine was clogged so much there was still water in the tub. It drained down through the hose so I had around 8 cups of water, give or take. Before opening the hose, check how much water is in the tub.
I got the OE error message today. I cleaned the filter following this. A LOT of water came out when I unscrewed it. The filter was blocked with a dog poo bag, nails, safety pins and some stones!! I didn't even know I had to clean this every month. This is the first time I've done it in four years of having the machine!
I'm sorry that you are having this issue. So we can better assist, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). Please include your model and serial numbers, along with your contact details. Thank you. ^Jovelyn
Hey Pam. We are glad this LG video helped you. Cleaning the drain filter is a great way to keep your LG washer working properly and find those small items that were left in your jeans. 🙂 ^David
Quick question. I have a newer model front loader and have noticed there’s only like an inch of water in the drum. Is this normal?? I’m used to a whole tub full
Very normal. You're used to a whole tub of water on a TOP loader. Even the front loaders at the laundromat don't fill up more than about a third of the way up the door.
So at the 0:36 mark there appears to be no black rubber seal around the slot where the filter screws in. Then later on there is in fact a noticeable black rubber filter. For those of us with a leak issue around this general vicinity: IS THERE SUPPOSED TO BE A BLACK RUBBER SEAL OR NOT?
Hello, There. We’re truly sorry to hear about your situation and appreciate you bringing it to our attention. To assist you more effectively, could you please send us a private message with further details? We’re here to help and are committed to resolving the issue with your unit. Thank you again for reaching out, and we hope you have a wonderful day ahead! -Mark.
Hello there! We're thrilled to hear that you find our self-help videos valuable. If you have any further questions or need additional assistance, please feel free to send us a private message on Facebook or Twitter using @LGUSSupport. We're here to help! -Shae
What if you left screws on this washers? I’m asking beCause my wife forgot to emptied our washers the same as this but different color. Smh 🤦🏽♂️ already did this method and self cleaned our washer aswell. No metal clicking thank god. But I’m still worried because it’s a large screws.
I have a LG thinQ washer. Is it normal that the drain valve is always is full of water? Each time I drain it there is about 2 full cups of smelly water in there! It always stinks and I just ran an ‘Afresh’ tab cycle. Didn’t seem to help at all.
I just tried to drain my Thinq and so much water came out of the hose I got scared and plugged it back up. It kept draining Non-Stop. LG customer service says I should use a bucket. What?
Hello. The small hose was accidentally pushed back inside when Im putting on its cap. I cant retrieve it already as the hole is very very small. What should I do?
Hey there! Thank you for letting us know about the issue with your LG washer. To provide you with an accurate response regarding your concern, please send us a private message on Facebook, Instagram, or X at @LGUSSupport. ~Ken
Stuart Did you ever find out if this was a problem? I have a new signature series and each time i drain it I get over a pint of water... The video only shows a couple of ounces and I am wondering if I have a problem or if this is normal on some units
The drain hose got pulled out on my machine, do I have to dismantle the front just to get it back in? Can I use the machine with the drain hose removed?
It happened once this afternoon, I cleaned it out, then I got the same message on the screen when I tried it later that day, even though the filter was clean! I’ve had to clean up sitting water from all over my bathroom floor twice today. A waste of half my day, and the same load of washing hasnt even been properly washed in that time
So apparently if I don't empty the drain every month, my washer dumps a ton of water on my floor. WTH! Mind you, I don't do a lot of laundry. When I do drain it using the hose, more comes out after the major dump of water. What am I doing wrong? The drain hose is in the drain spout properly, the machine works flawlessly every time, but it has done this to me twice now.
The drain pump hose on my front-loading washer retracted into the machine and I can't even see it to pull it back out. How can I access it? The plug was the only thing protruding from the hole and when I pulled gently on it, the hose disappeared. I'm afraid to run the machine if the hose isn't plugged.
Thank you for bringing this to our attention, Pamela. We're sorry to hear that you have to deal with this kind of inconvenience. Please know that we take your concerns seriously and we are more than willing to help you with this matter. To better assist you and maintain your privacy, please send a private message to our Social Media Team on our Facebook or X (Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly. -Francine
Am I supposed to turn the water off on my washer before I unscrew the drain line? I unscrew the drain line with the machine off and water just kept coming and wouldn't stop. Any advice would help please this is my first front load LG washer, I bought it used but want to learn how to maintenance it. It filled my pan with water and was still flowing so I must be doing something wrong
It's because there was water backed up all the way into,the tub probably. Check if water in tub first...if there is, you're gonna have a lot,of,water, like a half,gallon or so.
I have to drain my washer after every load. It always releases a lot of dirty water and I can’t get rid of the terrible smell. I’ve washed it so many times, tried all the tricks and do the draining. Am I missing something?? Our clothes smell HORRIBLE. My washer is only 3 years old.
I'm not sure why your washer stinks so bad but I do know that the doors of these washers need to be open a crack so that they can dry out. Check your door seal and check the dispenser that you put your detergent in. I always take the dispenser completely out and take it outside and shake it to drain all the water out and then I take a paper towel and clean the inside compartment where the detergent containers go back in. If you do not dry the Rubber seal and leave the door open you will have mold build-up inside the crack of the Rubber seal on the door. My front load washer has a magnetic part so that the door will stay slightly open. I hope this helps you
Hi! Unfortunately we do not have customer service on UA-cam. Please send a message to our support team on FB or Twitter (LGUSSUPPORT). Someone will gladly answer any questions you may have! Thanks. ^Emma
When I undo the filter it smells like rotten eggs? I have washed the washing machine and drained all the water? How do I get rid of the rotten egg smell from the filter?
Same problem. Smell seems to build up every couple of weeks. The filter always has just minimal material. Also a ton of water (like a quart) drains out thru the hose, much more than in the video.
Our sink kept filling up and almost overflowing and the machine was getting an FE erroe code with water still in the tub. I hope this works because the machine is only a few years old as in 4 yrs old
Hey Christina! That's odd, but we understand the concern. Please message us on Twitter or Facebook @LGUSSupprt and let us know how it goes. We're always here to help, just a PM away. ^Gaby
Water does not drain into the hose on my LG front loader. It’s been draining into the lint catcher instead. How do I fix this so that water drains into the tube again?
@@peterc504 Unfortunately, no...I was hoping I would get some ideas on this forum from an LG repair person about this. I probably will have to call a washer repair person to fix the problem. There must something clogging the hose...I won't try to do it myself as I might make it worse.
Hi, Sally. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
A genius in my house did not screw the filter back on at all. The washer showed "IE" meaning not enough water coming in to fill up and twice it flooded the entire area. Can flooding occur when this is left open and a new cycle is started?
I’m sorry to hear you're having this issue. So we can better assist, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). Please include the model and serial numbers of your washer, along with the date of purchase. Thank you. ^Tammy
How do you clean deeper behind the filter my clothes are getting ruined with a odd gray stain and the filter & housing has a gray substance on it I put a brush up there and there is more up in the pipe and it’s ruined so many of my clothes
Hey there! Check out this video on how to clean the drain filter: ua-cam.com/video/wrRHQjUOrCs/v-deo.html. Let us know how it goes by privately messaging us @LGUSSupport ^Gaby
It's supposed to be done every few months. I bought the washer 2 months ago and I just did this draining procedure and the whole thing took barely 2 minutes.
Hi, there. We regret the trouble you have faced. To help you better, you can contact @LGUSSupport via private message on Social Media for additional help. ~Sammy
And what if it fills a small garbage can. And 4 bowls of water and still is coming flooding your entire laundry room. It still has water to drain. Nothing comes out of our hose at all
Hey Randy, we want to help drain the old and bring in the new. How about we switch routes? Please send us a private message on social media @LGUSSupport with your serial/model and phone number. We'll be waiting to tighten the screws up.~Tanisha
Does anyone else’s water always smell bad after they drain it? It smells horrible every time I drain it, and that’s every 2 weeks. Don’t know if that’s normal or not.
Oh no! Let's get you in touch with the proper team for assistance! For social media support, please direct message us on Facebook (LGUSSupport) OR Twitter (LGUSSupport) with contact info. You may also call support at: 800-243-0000. ^CJ
@@anncuster3352 Omg.... my WASHER leaked after cleaning 😂😂😂, the plug wasn't tight... hopefully 2nd time a charm... THANK TOU @LG and the others who posted. You all saved me 100 OF DOLLARS ! In my filter was a penny, hair clip + dead mouse.! 😂😂 @LG_USA
Sounds like you should talk to our tech team. For social media support, please direct message us on Facebook (LGUSA) OR Twitter (LGUSSupport) with contact info. You may also call support at: 800-243-0000. Thank you! ^Mk
ginasno1 Not being funny but did you remove the plug from the hose. Also the hose should be pulled out a bit (carefully) from the machine, it may have kinked when stowed inside the machine. It comes out further than this guy did.
I have my LG front loader washer for 6 years I always check the pump filter I never once found lint in it or cat hair I have a lot of cats where is all the cat hair going to..
What i do is, i fold down a large plastic bag, low enough to slot under that part of the washing machine, and open the plastic cover over it and then just open the trap... Water flows over the cover into the bag.
I've only had my LG for three months and started to try to clean the drain pump today for the first time. When I undid the little hose so much water came out it filled up the shallow tray that I selected from watching several videos. So I put the plug back in. Next, I opened the filter. Big mistake. More water started coming out of there. So I closed it quickly. None of the videos ever show that quarts of water could come out.
Sounds like you should talk to our tech team. For social media support, please direct message us on Facebook (LGUSA) OR Twitter (LGUSSupport) with contact info. You may also call support at: 800-243-0000. Thank you! ^Mk
The drain hose on mine is completely clogged and nothing comes out when I take the plug out. But when I open the filter housing lots of water comes out. Is there a way to clear out the hose clog?
@@jennifermahan7265 I ended up taking the front off of the washer and got access to the hose. Detached it from the pump or whatever and then used a wire hanger to push through the hose to finally clear it and reinstalled it.
@@Ms.Zein8 Did you manage..? its so stuck, have unscrewed all the screws too but no.. Stressful when there is wet laundery in and cant open the tub too
Shoot I must have pulled the hose out to far this time because very little water came out and when I started to unscrew the filter a lot of water came out 😣
Probably hose is clogged with stuff. Use a straw cleaner or narrow bottle brush to clear the hose. Or use canned air duster and blast air through to clear it.
It means the washer is working properly. It has a sump, which retains water like a dishwasher, it’s to keep the seals from rotting. It technically never drains ALL of the water out, no washer dishwasher does.
Please, please, please make a tutorial about how to clean the thin, drain hose pipe which is clogged with sand.. 😔🥺I don't know what to do... Please help me!
Hello, Christ. Thank you for your inquiry. To open the panel, you may require a flathead screwdriver or a flat long nose pliers to gently pry it open. Ensure that the unit is empty, powered off, and free of any visible water in the tub before proceeding. For detailed instructions on how to clean the drain pump filter, please refer to this link: www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-drain-pump-filter--20150206838321. If you need the replacement part number for the drain pump filter, please reach out to us via direct message on Facebook and X @LGUSSupport.^Con
So i went to drain the water from the hose but nothing came out...I felt the hose and it feels like its clogged up with gunk...Tried to break it up but still a portion stuck way deep inside...Anyways once I opened the filter water poured out & the filter was not that dirty...Is there anyway to unclog the plug?
@@LaughinLoneStar lemme know how it goes. I tried to clean the hose as much as possible with a straitened coat hangar. Got a ton of gunk out and the hose felt like I could squeeze it. I'll prob try to see if the hose can drain this spring before I do anything crazy. I feel like if it gets clogged once it's gonna keep happening..is the only point of the hose is to drain the water vs having to open the filter and the water all spill on the floor? Or does that hose have another purpose
When the drain hose is plugged, use hot water and a turkey injector syringe to repeatedly inject hot water into the hose. do this until you can freely pump water up into the filter area. Keep a drain pan in place to catch the water coming out. Worked like a charm. Turkey injectors are great for lots of things. Keep one handy. :)
@@peterc504 Well, we do it every two years but I think , as always, it depends. How much sand/dirt/hair is being thrown in the washer. That is what I see clogging my hose. I'd drain via drain hose and clean filter every few months frankly. Only takes a few minutes.
I pulled top hard on the drain hose, it came out, now the water is not running into the machine, it is running onto the floor. Wtf - not going into the machine at all....
So sorry to hear this, Mary! Unfortunately we do not have customer service on UA-cam. Please send this question to our support team on FB or Twitter (LGUSSUPPORT). Thanks! ^Emma
I'm using an LG washer too, different model but with the exactly same drain pump filter. I have to say this is totally useless compare to the traditional cloth bag types of the top load washer. Ever since they changed to plastic compartment designs (even for top loads), these lint filters have become better looking rather than effective.
![[LG Washer] - How to clean the drain filter](/img/n.gif)
For anyone wondering "How long does the drain hose take to stop dripping?! WILL it ever stop?!" It took about 25 minutes for me. Whatever you do, do *not* unscrew the filter part until the hose is done draining or it will flood your floor. I repeat. And make sure to run a drain cycle right before attempting this for the same reason. The instructions are not very clear about how long all this takes or the fact that you need to let the hose drain completely before unscrewing the filter, so just letting people know. I learned the hard way.
I agree. Terrible design.
Yeah, I have nothing in the filter and it gushes water out. If I don’t empty it, the stink builds up. But it’s not far enough off the floor for a tray that will catch all the water. Anyone have suggestions?
If the filter needs cleaning. Does it make a buzzing sound? Thank you.. hope to hear back fast lol
@@marveloustouch185 No - it gives no indication.
Came here just for this. Thanks!
i was not aware of the filter until i noticed a small leak. First time cleaning my LG machine in 16 years . Thanks for posting the video.
Did you ever read the manual?16 years? Seriously
Thank you! My machine is 4 years old and this was the first time I cleaned the drain pump filter. So easy!
I finally figured out how to get rid of the rotten egg smell. Drain completely and close up. Create a diluted beach solution and pour gradually into the tub cylinder until it stops draining (roughly the same amount of water that originally drained out). Let sit for a few hours. Then run an empty hot wash. If it smells again in a few weeks then repeat. It took 3 cycles of this to fully get rid of the smell. I do this every 4 weeks now - no more smell!
Quick update, I no longer need to use the bleach solution... Simply emptying every 4 weeks seems to be good enough for now.
That’s exactly how I described the smell when I unscrewed my filter.
@@TonyXLXL "until it stops draining" from where? The little hose?
@@leelfm Yes. After it fully drains you then unscrew the filter to clean it. I use an old chinese food takeout container to catch the water. It almost fills up the whole container.
Honestly I would stay away from bleach as it can be harmful to certain components when used too much ..I often resort to using simple green, the lemon scent type, which smells amazing a simple green has enzymes in it that kills the bacteria causing the odor.. not to mention a gallon of it's cheap and can be used cleaning anything in your home.. use it to deodorize lines all the time and it works great
I tried this after getting the "OE" error on my panel. I found an elastic hair-tie in the filter and half of it was thru one of the holes in the filter. I removed the hair-tie, cleaned out the plastic filter ,and put everything back. It worked! I was able to start the washer! Once I had the OE message, a new cycle would not start. I did try unplugging the machine and starting a new load but it would not start. I'm very thankful it wasn't an issue with the pump. There was a lot of water in my machine that I emptied before taking out the filter but it was still less than 30 minutes.
Haha ...mine had that same oe error code..i pulled it off a curb b4 trashman got it..i cleaned that filter ,it was completely filled with dog hairs from i believe NEVER being cleaned in 13 years ..put it all back together crossed my fingers and hooray been using it 4 months and works beautifully 😀
I fixed my own dryer and washer no need for technicians anymore I love it. Thank you for the videos ❤
Thank you for a clear video on how to do this!
Smh mines is 5 years and a coworker mentioned it and I was like what you talking about...smh until my machine wouldn't start today and when I drained it and cleaned it nothing but madness. Thanks this video helped.
Great tutorial. Thank you.
Mine was leaking, so that was the only reason I checked it. Surprisingly, after almost a decade of use, that filter was almost like new. Is this strange, considering that the washer has been used weekly for over 10 years?
After I scrubbed the seals from the minor buildup, it screwed in and eliminated the leak.
Thank you! This smell was getting pretty bad but draining the water out solved the problem!
THANK YOU!
This worked like a charm, the moment the water was all out it worked again.
Easy to follow instructions and very effective!
The video and everyone’s comments have been VERY helpful! Thank you!!!
I accidentally pushed the hose back too far in after doing this and I can’t get it out. Do you know how to fix this?
The instructions (including written) should note that the pump filter should be reinserted a specific way (I believe with the "open" side of the filter facing up) to insert smoothly and insure a tight closure. Unfortunately an entire wash cycle leaked out our machine's pump filter and soaked our basement. However, the LG agent in customer service was able to help me figure out the problem by running a spin cycle, and I reinserted the pump and cover after figuring out the best position.
Hey there! Thank you for the feedback and bringing this to our attention. If you have any other notes or ideas, please feel free to let us know here: spr.ly/6052RHCes. ^Gaby
It’s designed to fit only one way. If you can’t fit hire it out READ THE MANUAL
I have similar frustrations when draining, it always makes a mess. Any idea how much water sits in the tub that should be drained out before unscrewing the filter?
Just let hose drain out all the way at level duh then unscrew filter and of course there will be some water leak out but only about a spoonfull or less if you drain hose at level.
mine drains about 3 cups of water
Mine was clogged so much there was still water in the tub. It drained down through the hose so I had around 8 cups of water, give or take.
Before opening the hose, check how much water is in the tub.
I always pour about 3 cups of water to provide more force to push out the dirty water using a 1 gal jug.
mine drains about 8.5 cups of water
I got the OE error message today. I cleaned the filter following this. A LOT of water came out when I unscrewed it. The filter was blocked with a dog poo bag, nails, safety pins and some stones!! I didn't even know I had to clean this every month. This is the first time I've done it in four years of having the machine!
I'm sorry that you are having this issue. So we can better assist, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). Please include your model and serial numbers, along with your contact details. Thank you. ^Jovelyn
ok i did this but had no water coming out of the drain hose at all , when i did the pump filter all the water came flowing out of the filter area ?
Thank you! I needed this!
Hey Pam. We are glad this LG video helped you. Cleaning the drain filter is a great way to keep your LG washer working properly and find those small items that were left in your jeans. 🙂 ^David
Thanks for sharing, I never cleaned very helpful and saving me on repair bills.
Thank you I found $4'80 is my machine
Thank God for youtube
Quick question. I have a newer model front loader and have noticed there’s only like an inch of water in the drum. Is this normal?? I’m used to a whole tub full
Very normal. You're used to a whole tub of water on a TOP loader. Even the front loaders at the laundromat don't fill up more than about a third of the way up the door.
It’s an HE washer .High efficiency.it only uses a tiny bit of water.READ THE MANUAL
@@polarlab113 ok..
Water doesn’t come out of the hose, it all comes out of the filter. Why? This is my second LG so I know how it is supposed to work. Can you help me?
Did you ever figure it out?
So at the 0:36 mark there appears to be no black rubber seal around the slot where the filter screws in. Then later on there is in fact a noticeable black rubber filter. For those of us with a leak issue around this general vicinity: IS THERE SUPPOSED TO BE A BLACK RUBBER SEAL OR NOT?
in the exact same boat right now (literally, my apartment is flooding)
Thank you, very clear and I lost the manual 🤷🏼♂️🇦🇺👍🐶🐈🦘😎✌️🌅
Much better than the written instructions.
does the filter, after cleaning be positioned certain way ? Mine seems to be clogging water flow and causing LE error.
Hello, There. We’re truly sorry to hear about your situation and appreciate you bringing it to our attention. To assist you more effectively, could you please send us a private message with further details? We’re here to help and are committed to resolving the issue with your unit.
Thank you again for reaching out, and we hope you have a wonderful day ahead! -Mark.
Excellent advise! Thank you so much!
Hello there! We're thrilled to hear that you find our self-help videos valuable. If you have any further questions or need additional assistance, please feel free to send us a private message on Facebook or Twitter using @LGUSSupport. We're here to help! -Shae
What if you left screws on this washers? I’m asking beCause my wife forgot to emptied our washers the same as this but different color. Smh 🤦🏽♂️ already did this method and self cleaned our washer aswell. No metal clicking thank god. But I’m still worried because it’s a large screws.
I have a LG thinQ washer. Is it normal that the drain valve is always is full of water? Each time I drain it there is about 2 full cups of smelly water in there! It always stinks and I just ran an ‘Afresh’ tab cycle. Didn’t seem to help at all.
I just tried to drain my Thinq and so much water came out of the hose I got scared and plugged it back up. It kept draining Non-Stop. LG customer service says I should use a bucket. What?
It's very useful to clear our oe problem thank you
Thank you for this!
Hi, there. We're glad that our video tutorial has been of help. Thank you for sharing your gratitude. Have a great day ahead! 😊 -Shae
What should you do if you break one of the clips securing the drain hose? :/
Hi, Justin. We'd love to know more about your inquiry. Please send us a private message at @LGUSSupport on social media. -Charles
Hello. The small hose was accidentally pushed back inside when Im putting on its cap. I cant retrieve it already as the hole is very very small. What should I do?
How did you ever fix this having the same issue 😢
Does filter have to be sitting a certain direction once installed back in washer?
You are gonna need that change for a repairman!
MEDUSAvsSHOE Definitely!!
What do you do if you were trying to unscrew filter and it got stuck and the twist cap broke off?
Hey there! Thank you for letting us know about the issue with your LG washer. To provide you with an accurate response regarding your concern, please send us a private message on Facebook, Instagram, or X at @LGUSSupport. ~Ken
How much water should come out of the drain filter? Mine seems to contain about 4-5 pints! Could there be a problem?
Ours had a few gallons and more coming.
Stuart Did you ever find out if this was a problem? I have a new signature series and each time i drain it I get over a pint of water... The video only shows a couple of ounces and I am wondering if I have a problem or if this is normal on some units
@@matrazar
Sorry Charlie - we got rid of it in the end.
Me too! Nothing came outta the drain hose, only did water come out when I unscrewed the drain FILTER.
@@alexgreene5864 I'm having the same problem. Were you ever able to fix it? No water comes out the drain hose, tons of water out the drain filter.
The drain hose got pulled out on my machine, do I have to dismantle the front just to get it back in? Can I use the machine with the drain hose removed?
My drain house is connected with a spring clip. You need to squeeze the clip with pliers and re-attach it. It's awkward but doable.
Is there a drain filter for the LG top load inverter washer as well? Where can i find it?
It happened once this afternoon, I cleaned it out, then I got the same message on the screen when I tried it later that day, even though the filter was clean! I’ve had to clean up sitting water from all over my bathroom floor twice today. A waste of half my day, and the same load of washing hasnt even been properly washed in that time
I have the same problem at this moment! Drained and cleaned my whole washing machine and got the same message. Did you ever find a solution?
This is me right now…dealing with it all day! I have no dry towels left 🤪🤪
So apparently if I don't empty the drain every month, my washer dumps a ton of water on my floor. WTH! Mind you, I don't do a lot of laundry. When I do drain it using the hose, more comes out after the major dump of water. What am I doing wrong? The drain hose is in the drain spout properly, the machine works flawlessly every time, but it has done this to me twice now.
make sure the filter is screwed in tight
The drain hose may have a hole. This just happened to us and now we have to figure out how to replace it.
The drain pump hose on my front-loading washer retracted into the machine and I can't even see it to pull it back out. How can I access it? The plug was the only thing protruding from the hole and when I pulled gently on it, the hose disappeared. I'm afraid to run the machine if the hose isn't plugged.
Thank you for bringing this to our attention, Pamela. We're sorry to hear that you have to deal with this kind of inconvenience. Please know that we take your concerns seriously and we are more than willing to help you with this matter.
To better assist you and maintain your privacy, please send a private message to our Social Media Team on our Facebook or X (Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly. -Francine
Am I supposed to turn the water off on my washer before I unscrew the drain line? I unscrew the drain line with the machine off and water just kept coming and wouldn't stop. Any advice would help please this is my first front load LG washer, I bought it used but want to learn how to maintenance it. It filled my pan with water and was still flowing so I must be doing something wrong
Mine did the same. Water everywhere even though I used the drain line first. It did stop though but a lot came out.
@@HelenBeeYoga I was able to clean my filter. A lot of water came out of the tube part though. There was nothing in my filter
It's because there was water backed up all the way into,the tub probably. Check if water in tub first...if there is, you're gonna have a lot,of,water, like a half,gallon or so.
Please help!!! While trying to clean, my drain hose went back inside and now I cannot pull it out. What do I do?
Did you get help?
I have to drain my washer after every load. It always releases a lot of dirty water and I can’t get rid of the terrible smell. I’ve washed it so many times, tried all the tricks and do the draining. Am I missing something?? Our clothes smell HORRIBLE. My washer is only 3 years old.
I have the same problem - I hope someone can give us some advise.
do a wash without clothes with a cup of baking soda, it will also remove scale build-up
I'm not sure why your washer stinks so bad but I do know that the doors of these washers need to be open a crack so that they can dry out. Check your door seal and check the dispenser that you put your detergent in. I always take the dispenser completely out and take it outside and shake it to drain all the water out and then I take a paper towel and clean the inside compartment where the detergent containers go back in. If you do not dry the Rubber seal and leave the door open you will have mold build-up inside the crack of the Rubber seal on the door. My front load washer has a magnetic part so that the door will stay slightly open. I hope this helps you
that is normal, you need to poor a little bleach to clean once in awhile. It only the spring and summer it is bad.
How do you get sand out of the hose? Ours is always throwing us that code the filter is clean but the hose is clogged with sand
Hi! Unfortunately we do not have customer service on UA-cam. Please send a message to our support team on FB or Twitter (LGUSSUPPORT). Someone will gladly answer any questions you may have! Thanks. ^Emma
When I undo the filter it smells like rotten eggs? I have washed the washing machine and drained all the water? How do I get rid of the rotten egg smell from the filter?
wash it
Try vinegar
Same problem is building up every wash and filter is always clean
Same problem. Smell seems to build up every couple of weeks. The filter always has just minimal material. Also a ton of water (like a quart) drains out thru the hose, much more than in the video.
@@TonyXLXL same here did you ever find a resolution to this?
What do you do if your washer takes to long to fill up?
Can anyone help me? The little house is clogged by the looks of it. All the water comes out when you take the filter not when opening the hose.
Don’t pull it out all the way or it kinks. It’s a stupid system
@polarlab113 Yeah. 7 months later, I still haven't fixed it. I think it's clogged but idk how to unclog it.
Our sink kept filling up and almost overflowing and the machine was getting an FE erroe code with water still in the tub. I hope this works because the machine is only a few years old as in 4 yrs old
Hey Christina! That's odd, but we understand the concern. Please message us on Twitter or Facebook @LGUSSupprt and let us know how it goes. We're always here to help, just a PM away. ^Gaby
how often is periodically? weekly? bcuz it is causing a smell if i dont do it often like every other week
More maintenance the better
How often is this done
Water does not drain into the hose on my LG front loader. It’s been draining into the lint catcher instead. How do I fix this so that water drains into the tube again?
Hey Sally I just posted above you & trying to figure out what to do as well! Did you figure anything out?
@@peterc504 Unfortunately, no...I was hoping I would get some ideas on this forum from an LG repair person about this. I probably will have to call a washer repair person to fix the problem. There must something clogging the hose...I won't try to do it myself as I might make it worse.
Hi, Sally. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
Does anyone know where the water from the pipe comes from and why it’s there? Why does it collect in the drain pipe?
Yesssssssssss!!! It worked!
Do all LG washers have this?
A genius in my house did not screw the filter back on at all. The washer showed "IE" meaning not enough water coming in to fill up and twice it flooded the entire area. Can flooding occur when this is left open and a new cycle is started?
I’m sorry to hear you're having this issue. So we can better assist, please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). Please include the model and serial numbers of your washer, along with the date of purchase. Thank you. ^Tammy
How do you clean deeper behind the filter my clothes are getting ruined with a odd gray stain and the filter & housing has a gray substance on it I put a brush up there and there is more up in the pipe and it’s ruined so many of my clothes
Hey there! Check out this video on how to clean the drain filter: ua-cam.com/video/wrRHQjUOrCs/v-deo.html. Let us know how it goes by privately messaging us @LGUSSupport ^Gaby
@@LGUSA yup we did all that and there’s a gray substance deeper inside the hole where the filter is
Hey! That is very odd; send us a private message on Facebook or X @LGUSSupport, and let's see if we can find a solution together. ^Gaby
I’m pretty sure I’m having the same thing happen. So many grey stains on clothes that weren’t there before the wash started!
@@jessm2558 it’s awful it’s never happened before only w this washer! It still happens randomly no matter what I do
It's supposed to be done every few months. I bought the washer 2 months ago and I just did this draining procedure and the whole thing took barely 2 minutes.
Hi, there. We regret the trouble you have faced. To help you better, you can contact @LGUSSupport via private message on Social Media for additional help. ~Sammy
And what if it fills a small garbage can. And 4 bowls of water and still is coming flooding your entire laundry room. It still has water to drain.
Nothing comes out of our hose at all
My hose doesn't drain anything I have to unscrew and it just makes a mess everytime. How can that little plastic line work?
Hey Randy, we want to help drain the old and bring in the new. How about we switch routes? Please send us a private message on social media @LGUSSupport with your serial/model and phone number. We'll be waiting to tighten the screws up.~Tanisha
Thanks!
Easy to do, 3 minutes. Found sand in drain water and several items in filter.
Perfect. Thank you!
where can yo u find for top load
Thank you!
Does anyone else’s water always smell bad after they drain it? It smells horrible every time I drain it, and that’s every 2 weeks. Don’t know if that’s normal or not.
I did this and the next time I did laundry, the water in the basin didn’t drain “out” and instead overflowed all over my floor
Oh no! Let's get you in touch with the proper team for assistance! For social media support, please direct message us on Facebook (LGUSSupport) OR Twitter (LGUSSupport) with contact info. You may also call support at: 800-243-0000. ^CJ
Same. Mine is brand new. Did they say anything helpful? :\
You didn't screw it back in all the way
The same thing has happened to me twice!
@@anncuster3352 Omg.... my WASHER leaked after cleaning 😂😂😂, the plug wasn't tight... hopefully 2nd time a charm... THANK TOU @LG and the others who posted. You all saved me 100 OF DOLLARS !
In my filter was a penny, hair clip + dead mouse.! 😂😂 @LG_USA
My drain hose doesn't let any water out like it did in this video. Could it be blocked or kinked?
Sounds like you should talk to our tech team. For social media support, please direct message us on Facebook (LGUSA) OR Twitter (LGUSSupport) with contact info. You may also call support at: 800-243-0000. Thank you! ^Mk
Same here.
@@MissTerryish same, did you find a solution?
I'm having that same issue. It's clearly clogged. It's hard as a rock towards the bottom but I can't push anything out.
ginasno1
Not being funny but did you remove the plug from the hose. Also the hose should be pulled out a bit (carefully) from the machine, it may have kinked when stowed inside the machine. It comes out further than this guy did.
Can you do a video based on the Error Code "OE" ?
ua-cam.com/video/ZdoJVqFKye4/v-deo.html
I have my LG front loader washer for 6 years I always check the pump filter I never once found lint in it or cat hair I have a lot of cats where is all the cat hair going to..
Same here🤔🤔 and i just bought mine last month.
I think it stays with the clothes
@@Aa-g62 LOL
I’ve done this now I have a massive leak with every wash, I’ve ordered a new filter and still have the same issue. Any suggestions?
Possible cross threaded when screwed filter back in? Or didn’t put plug back all the way in the hose. Would be my guess unless it’s something else.
@@EricH92 thanks for the reply, incredibly there was a very small stone where it screws back in. In the end didn’t need a new filter.
What i do is, i fold down a large plastic bag, low enough to slot under that part of the washing machine, and open the plastic cover over it and then just open the trap... Water flows over the cover into the bag.
I've only had my LG for three months and started to try to clean the drain pump today for the first time. When I undid the little hose so much water came out it filled up the shallow tray that I selected from watching several videos. So I put the plug back in. Next, I opened the filter. Big mistake. More water started coming out of there. So I closed it quickly. None of the videos ever show that quarts of water could come out.
Water is still coming out from the small house.? Why'sthat.?
Do have to shut the water off first?
Sounds like you should talk to our tech team. For social media support, please direct message us on Facebook (LGUSA) OR Twitter (LGUSSupport) with contact info. You may also call support at: 800-243-0000. Thank you! ^Mk
my lg washing machine does not have the pump filter. wot to do?
Help my drain hose went into the machine and I can't get it!!
How did you fix this? Having the same issue 🥲
The drain hose on mine is completely clogged and nothing comes out when I take the plug out. But when I open the filter housing lots of water comes out.
Is there a way to clear out the hose clog?
Mine tooo ughhhh did you figure out what to do :(
@@jennifermahan7265 I ended up taking the front off of the washer and got access to the hose. Detached it from the pump or whatever and then used a wire hanger to push through the hose to finally clear it and reinstalled it.
@@renragged why didn't you just blow trough the hose to unclog and just grab those clothings from the filter compartment
Use a bottle brush or straw brush to clear the hose....or you could use canned air blast maybe.
Thanks mate 👌
When I unscrew the cap, only the cap comes off and the filter is still in there. How do I get the filter out
The same problem I have .. what did you do ?
@@Ms.Zein8 Did you manage..? its so stuck, have unscrewed all the screws too but no.. Stressful when there is wet laundery in and cant open the tub too
I filled a spray bottle with water and sprayed into the small tube and drained sand into a dish until I was spraying water and it came out the filter.
Can someone explain why wand how water collects ?
But my lg, water not coming from the tube supplied.
push the hose back in and then pull it out slightly, then water should start flowing out.
Shoot I must have pulled the hose out to far this time because very little water came out and when I started to unscrew the filter a lot of water came out 😣
How do you fix the problem ? Since mine do the same, no water come out from the hose and when I opened the pump filter water would flooded everywhere
@@212hi Mine also. I spoke to LG customer service and they told me it was meant to do that. A special design feature perhaps? My machine is months old
Probably hose is clogged with stuff. Use a straw cleaner or narrow bottle brush to clear the hose. Or use canned air duster and blast air through to clear it.
@@212hi Were you able to figure out this problem?
@@mariettajohnson7515 Were you able to figure out this problem?
I drained the house but when I open the bigger part alot of water comes out and on the floor
What does it mean when I empty I the drain hose and almost a cup of water comes out after each wash?
It means the washer is working properly. It has a sump, which retains water like a dishwasher, it’s to keep the seals from rotting. It technically never drains ALL of the water out, no washer dishwasher does.
Sir what to do if the black tube has been remove from the machine
The drainpipe shrink bask and spring back inside the machine. How to retrieve it as every washing clothes water keeps on flowing out from drain pipe
Please, please, please make a tutorial about how to clean the thin, drain hose pipe which is clogged with sand.. 😔🥺I don't know what to do... Please help me!
no water drain out of mine.but the pump filter always has water in it
The handle broke off and the filter is stuck what can i do?
Hello, Christ. Thank you for your inquiry. To open the panel, you may require a flathead screwdriver or a flat long nose pliers to gently pry it open. Ensure that the unit is empty, powered off, and free of any visible water in the tub before proceeding. For detailed instructions on how to clean the drain pump filter, please refer to this link: www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-drain-pump-filter--20150206838321.
If you need the replacement part number for the drain pump filter, please reach out to us via direct message on Facebook and X @LGUSSupport.^Con
oh wow!! FOUND: ONE "BUDDY GUY" guitar pick...geez Dillon clean ur pockets befor u wash
So i went to drain the water from the hose but nothing came out...I felt the hose and it feels like its clogged up with gunk...Tried to break it up but still a portion stuck way deep inside...Anyways once I opened the filter water poured out & the filter was not that dirty...Is there anyway to unclog the plug?
I have the same problem. I think I am going to bite the bullet and disassemble the thing and do a thorough cleaning.
@@LaughinLoneStar lemme know how it goes. I tried to clean the hose as much as possible with a straitened coat hangar. Got a ton of gunk out and the hose felt like I could squeeze it. I'll prob try to see if the hose can drain this spring before I do anything crazy. I feel like if it gets clogged once it's gonna keep happening..is the only point of the hose is to drain the water vs having to open the filter and the water all spill on the floor? Or does that hose have another purpose
When the drain hose is plugged, use hot water and a turkey injector syringe to repeatedly inject hot water into the hose. do this until you can freely pump water up into the filter area. Keep a drain pan in place to catch the water coming out. Worked like a charm. Turkey injectors are great for lots of things. Keep one handy. :)
@@Mr.Stormy Good idea!! BTW how many times a yr does this need to be done? Is it a once a yr thing once every 2 yrs ?
@@peterc504 Well, we do it every two years but I think , as always, it depends. How much sand/dirt/hair is being thrown in the washer. That is what I see clogging my hose. I'd drain via drain hose and clean filter every few months frankly. Only takes a few minutes.
Awesome saved me
I pulled top hard on the drain hose, it came out, now the water is not running into the machine, it is running onto the floor. Wtf - not going into the machine at all....
So sorry to hear this, Mary! Unfortunately we do not have customer service on UA-cam. Please send this question to our support team on FB or Twitter (LGUSSUPPORT). Thanks! ^Emma
Success very good video for a novice
I will clean my drain tomorrow
I'm using an LG washer too, different model but with the exactly same drain pump filter. I have to say this is totally useless compare to the traditional cloth bag types of the top load washer. Ever since they changed to plastic compartment designs (even for top loads), these lint filters have become better looking rather than effective.
Perfect ty