How to Clean the PetSafe® Drinkwell® Platinum® Pet Fountain

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  • Опубліковано 1 бер 2018
  • Replacing the filters and cleaning your PetSafe® Drinkwell® Platinum® Pet Fountain regularly is quick and easy. Here’s how in this step-by-step video.
    Learn more:
    On Petsafe®: store.petsafe.net/drinkwell-p...
    On Amazon: www.amazon.com/stores/page/pr...
    The PetSafe® Drinkwell® Platinum® Pet Fountain holds168 ounces of fresh, filtered water. The free-falling stream of water entices dogs and cats to drink more, helping keep them healthy. The activated carbon filter removes bad tastes and odors, giving your pet the best way to stay hydrated. A built-in reservoir increases capacity and makes refills easy. The rubber feet on the bottom of the fountain prevent sliding and tipping.
    #healthypet #diyvideo #petfountain #petsafe #dog #dogs #cat #cats #dogfountain #catfountain #perro #gato
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КОМЕНТАРІ • 36

  • @jevansturner
    @jevansturner 4 роки тому +32

    This video shows the filter installed backward! I came across this video while trying to learn the correct orientation of the filter, which I eventually found in the quick start guide (PDF). The guide said the black side of the carbon filter should face the front.

    • @sweetsingin
      @sweetsingin 4 роки тому +8

      Right??
      I always say to myself when cleaning, "black is not back".

    • @UUjay
      @UUjay 3 роки тому +6

      I came here to make the same exact comment. Thank you.

    • @Lugia714
      @Lugia714 2 роки тому +2

      THANKS VRO UR A REAL ONE

    • @Twinklez63
      @Twinklez63 6 місяців тому +2

      Thank you

  • @threethirteeneleven
    @threethirteeneleven 4 роки тому +14

    Don’t forget to remove and clean the back cover of the pump where the cord comes out. Also, black side of filter faces forward.

    • @Perpetrat0r
      @Perpetrat0r 3 роки тому +1

      THANK YOU. I had no idea, I figured they'd actually tell you all the places to clean since they stress regular cleaning so much... I only had a slight buildup of slime, but I can see it getting MUCH worse after prolonged use.

  • @zzman5306
    @zzman5306 5 років тому +9

    I like to use a toothbrush to clean the parts. Works better

  • @indomitabullbulliesnj1389
    @indomitabullbulliesnj1389 2 роки тому +2

    Yup filter definitely backward. But cleaning job is phenomenal.

    • @petsafebrand
      @petsafebrand  2 роки тому +3

      Thank you for this comment! You may face the filter in either direction when inserting it into the fountain. While our previous manuals may have stated otherwise, we have since learned equal filtration will occur no matter which way the filter is facing. Feel free to contact our Customer Care at 1-800-732-2677 should you have any further questions.

  • @dasubergammler
    @dasubergammler 4 роки тому +7

    Warning: this video shows the filter being inserted backwards. You can download a free PDF of the instructions from the Petsafe website.

    • @UUjay
      @UUjay 3 роки тому +1

      Yep. Thank you.

  • @ZombiezInWonderland
    @ZombiezInWonderland 4 роки тому +3

    I was just gifted one of these. So watching to learn how to put it together! 😂

  • @Rabgiliszta
    @Rabgiliszta 2 роки тому +1

    Also if your water is hard and there is limescale buildup, it can be a good idea to use food grade mild acids, like vinegar or citric acid. Never use acidic bathroom cleaners! Then rinse very thoroughly before reassembling and filling up.

  • @gummybears186
    @gummybears186 2 роки тому +2

    Or the housing thing where the filter goes? My dishwasher top rack doesn’t let that piece tilt properly. It still gets clean. Just ends up having water left that didn’t get dry. If someone could answer like ASAP that would be awesome.

    • @petsafebrand
      @petsafebrand  2 роки тому

      Thank you for these questions, Amber! The fountain housing can only be placed in the top rack of the dishwasher. We do apologize for any inconvenience this may cause.

  • @gummybears186
    @gummybears186 2 роки тому +1

    Anyone know if u can put the bowl, the very bottom that’s like super big in the on the bottom rack of the dishwasher? If someone could answer ASAP that would be great

  • @KlockoFett
    @KlockoFett 5 років тому +3

    Wait. Some of that is dishwasher safe? I guess I misread the materials when I bought mine. You guys should redesign without the tight corners in the base. Obviously the pre-filter holder needs them, but the rest seem unnecessary and a serious pain to clean.

  • @laurenhamm1806
    @laurenhamm1806 5 років тому +5

    What is the best way to clean the corner squared corner area of the water tank? It's quite hard to get to.

  • @judy8504
    @judy8504 4 роки тому +1

    My cat loves this fountain, and so do my grand-dogs when they come to visit! It's worth every penny! During the hot summer months, I drop a couple of ice-cubes in the bottle, so the water comes out nice and cool. I highly recommend this product!

  • @giafabricia
    @giafabricia 3 роки тому

    How often should I repeat this process?

  • @bradleyshoemaker2362
    @bradleyshoemaker2362 6 років тому +3

    Just to let people know. I have this fountain. I clean it regularly. But lately cats would stop drinking after a day or 2. So to make long story short. The back side of pump where power cord goes into pump I discovered by accident that that cover will come off. What was behind it was disgusting. Green algae mold or what ever. So did a thorough cleaning and we'll see what happens next

    • @Oroshimisu
      @Oroshimisu 6 років тому +1

      I have the same problem when I took the pump apart it was disgusting my cat won't ever drink from it anymore

  • @justinmorrow2777
    @justinmorrow2777 2 роки тому

    filter direction is wrong!

    • @petsafebrand
      @petsafebrand  2 роки тому

      Thank you for sharing this concern, Justin! Though previous versions of this fountain and its manuals did state that the black side had to face toward the bowl. The current version of these items does confirm that the filter can be placed in either direction. We do apologize for any confusion this caused.

  • @a.edmonstone2003
    @a.edmonstone2003 Рік тому

    This was no help in the slightest. I'm trying to figure out how to refill the thing. I don't need to clean it

    • @petsafebrand
      @petsafebrand  Рік тому

      We are sorry to hear you are having trouble filling your fountain. While this video is directed at cleaning the fountain. You can refill the fountain by removing the reservoir and filling it up before placing it back in the fountain. If you would like further assistance please feel free to reach out to our customer care team 1-866-738-4379 Monday - Friday 8am - 7pm EST.

    • @a.edmonstone2003
      @a.edmonstone2003 Рік тому +1

      @@petsafebrand I managed to figure it out after a little while but thank you for taking the time to reply

  • @alede6453
    @alede6453 3 роки тому +2

    What the Baby Jesus! Why wasting so much water while cleaning these tiny little pieces? That would be so sexy that your brand would be ecoresponsible and green. I mean, you purpuse is drinking clear water : thats so fucking rare on the planet. There is no such place as America Where water is talent so for granted. You can open thé faucet and have thé luxury to waste it. Thats very ignorant. Its Time to arrive in 2020.

    • @Benitojacova
      @Benitojacova 3 роки тому +3

      Yikes

    • @justinmorrow2777
      @justinmorrow2777 2 роки тому

      it's time to build more mental institutions in 2022 that's for sure

    • @Twinklez63
      @Twinklez63 6 місяців тому

      Well you have a point

  • @martyruhnke966
    @martyruhnke966 4 роки тому

    Definitely for the bored pet owner with lots of time on their hands.

    • @Benitojacova
      @Benitojacova 3 роки тому +2

      yeah right. You only clean it about twice a month (once every two weeks) Keep the filter clean and fresh & keep the reservoir topped up. I have SAVED lots of time since I bought this fountain and my cat no longer seems to have urinary problems because they drink more from a running source. It's for the pet owner who wants to set it and forget it. but yes, you have to clean your stuff now and again. I'm busy as hell, I work for 3 different companies & take my son a few days a week. I barely have touch this fountain and my cat always has water.