What to expect from a good NDIS Plan Manager - Kinora Webinar

In this webinar, we’re joined by three knowledgeable plan management providers for a discussion on what you should be looking for in a plan manager, and how their support can make a world of difference to your overall NDIS experience.
Get insights into how different NDIS Plan Managers work with their clients and service providers to get the best outcomes, and what style of plan management suits each individual participant.
Whether your NDIS plan is self managed, or you’re looking for a new plan manager, we hope this webinar empowers you with the knowledge you need to find the right plan manager for you. Because a skilled and dedicated plan manager can really help to manage and optimise your NDIS plan so that it runs like a well oiled machine.
OUR KEY TAKEAWAYS:
- Make sure your plan manager is able to communicate with you in the way that YOU need
- A good plan manager will communicate and collaborate with providers and support coordinators as well as the participants
- The best plan managers will share NDIS knowledge and educate wherever they can, to help make the NDIS scheme better for participants overall
- Plan managers need to have privacy policies in place and be mindful of consent, as well be able to flag when an invoice looks suspicious
FEATURED PROVIDERS:
- My Plan Manager (Mark Lovatt) - My Plan Manager was one of Australia’s first plan management services, and today, is the largest in the country. Mark has had many roles at My Plan Manager from working closely with plan managed clients to help them understand their NDIS plans through to troubleshooting payments and now leading the national team that works with support coordinators, LACs and other providers.
- Pathways to Care (James Winzar) - Pathways to Care are passionate about making a real difference to people with a disability and are focused on providing a high-quality, participant-focused NDIS Plan Management service, supporting participants across Australia. James has worked many roles in the disability sector over the past 10 years, and is currently the Customer Engagement Team Leader at Pathways To Care, where he loves being able to share his NDIS knowledge with participants.
- ABC Plan Managers (Anne Pavlakis) - With over 25 years experience in the accounting industry, Anne and her husband Trevor branched into NDIS Plan Management, drawing on their first hand understanding of the challenges faced by people with disabilities. Anne is passionate about helping people, and focuses on quality service and long term relationships with ABC Plan Managers clients.
ADDITIONAL RESOURCES:
NDIS Guide to Plan Management -
www.ndis.gov.a...
Potential Provider Comparison Checklist from Kinora -
bit.ly/3KNfyVM
WEBINAR CHAPTERS:
0:00 Welcome to our webinar
2:08 Acknowledgement of country
2:37 The importance of NDIS plan management
4:18 Welcome Mark and an introduction to My Plan Manager
5:34 Mark's tips for finding a plan manager who suits your needs
6:34 What makes My Plan Manager different - technology plays a key part
11:20 My Plan Manager's onboarding process
13:22 Welcome James and an introduction to Pathways to Care
15:07 James' questions to ask when looking for your next plan manager
17:10 How Pathways to Care is unique - it's teams are dedicated to sharing knowledge
20:16 The process for new Pathways to Care clients
24:20 Welcome Anne and an introduction to ABC Plan Managers
26:05 Anne's things to check first when choosing your plan manager
27:49 How ABC Plan Managers sets themselves apart
28:45 What new ABC Plan Manager clients can expect
31:30 Panel question: How do you balance making sure participants have choice and control in how they use their funding with ensuring NDIS rules are being followed?
37:58 Audience questions: email turnaround times, contacting providers, line item codes and rejecting invoices
47:20 Privacy and consent for participant details
51:20 Changing plan managers
54:35 Why should a self managed participant change to plan managed?
55:54 Audience question: ensuring invoices are being paid in line with service agreements
59:04 Thank you for joining our webinar - let's continue the conversation on Kinora!
Kinora is a safe and supportive online community where you can get answers to your NDIS questions, and connect with thousands of other NDIS participants, families, and expert providers. Join free today: www.kinora.com...