Jane Kittel, CEO of My Plan Manager Group, gave the Kinora team an extremely generous download on the NDIS changes across 2024. The rare birds-eye-view of the sector, as well as how these changes are implemented ‘on the front line’ in real time, within the day to day business operations of MPMG, highlighted how investment in safeguarding practices, data insights and customer service is helping MPMG steer the NDIS towards a sustainable and best-practice future.
Jane gave her perspective on:
- Why she works in the NDIS sector
- The fight against fraud and non-compliance within the sector
- The promised ‘foundational supports’ and ‘Navigator’ role.
- What she’d like to see the NDIA and the Government prioritise in 2025.
This webinar is a rare insight into the daily operations of one of the biggest players in the NDIS arena and a hard look at the guiding principles from the top job.
Join Kinora today and keep the conversation going within the community.
RESOURCE LINKS:
Kinora Article: Major NDIS Changes: What Participants and Providers Need to Know
www.kinora.com.au/resources/major-ndis-changes-what-participants-and-providers-need-to-know
NDIS Legislation FAQ
www.ndis.gov.au/changes-ndis-legislation/frequently-asked-questions-about-legislation
Summary of NDIS legislation changes
www.ndis.gov.au/changes-ndis-legislation/summary-legislation-changes
MPM Article: PACE FAQs
myplanmanager.com.au/pace-faqs/
Supports funded by the NDIS
www.ndis.gov.au/understanding/supports-funded-ndis
NDIS Events and Information sessions
ndis.gov.au/news/events
NDIS Commission Reform Hub
www.ndiscommission.gov.au/about-us/ndis-commission-reform-hub
NDIA Fraud Reporting Form | NDIS
www.ndis.gov.au/form/ndia-fraud-reporting-form
Administrative Review Tribunal (previously AAT)
www.art.gov.au/applying-review/national-disability-insurance-scheme
Kinora article: Red Flag Behaviours Every NDIS Participant Should Know - NDIS Solutions
www.kinora.com.au/resources/red-flag-behaviours-every-ndis-participant-should-know
Kinora Factsheet: Stay Scam Savvy
www.kinora.com.au/resources/stay-scam-savvy-warning-signs-to-watch-out-for-factsheet
Kinora is a safe and supportive online community for those living with disability, full of resources and conversations to help you on your NDIS journey. Join free now:
00:00 Webinar Start
04:25 Introduction of MPMG CEO, Jane Kittel
06:30 Why Jane Kittel works in the NDIS sector
07:30 What have been the big changes in the NDIS in 2024
08:19 The introduction of PACE
09:15 NDIS Reform Report and Disability Royal Commission and their formal responses and implementation
12:00 The fight against "Fraud and Non-compliance"
14:25 The impact of changes to business practices at MPMG
18:18 The resignation of Minister Shorten
19:30 Supports inclusion/exclusion lists
22:10 How MPMG are dealing with changes to the legislation
23:38 Some of the 'good changes' that have happened in 2024
26:50 MPMG providing data and insight to the NDIA on providers and participant experience
28:28 What are 'sharp practices'?
32:00 MPMG's investment into Risk and Compliance for the benefit of their clients
33:20 What can we look forward to in 2025?
35:00 How is MPMG engaging with government to exact improvements?
36:10 What would Jane like to see the NDIA prioritise in 2025?
38:20 Jane's perspective on the 'Navigator' role?
39:50 Impairment notices and consistency of eligibility
40:48 Providers prioritising efficiency, compliance and diversification
43:33 Audience Q&A: STA Changes and maintaining choice and control
46:30 Audience Q&A: Are parenting and carer training courses still permissible?
47:50 Audience Q&A: Changes to Allied Health Travel expenses
51:00 Audience Q&A: Is there a register for participants to match to plan managers?
53:00 Audience Q&A: Are we seeing more Stated Supports in new PACE plans and what are the pros and cons of this?
55:55 Audience Q&A: Is there another way for a participant to endorse their providers?
57:18 Audience Q&A: Jane's thoughts on Music and Art therapy losing their 'therapy' recognition and funding