As a person with an "invisible" disability, I cannot thank Paul and his husband Matthew enough for spreading awareness through their UA-cam channel and media interviews that not everyone who is struggling with a disability is wearing a neon certificate of authenticity. If you see that someone is going through trouble and effort in their day-to-day lives, maybe give them the grace and respect you would give them IF you knew them well enough to know exactly what they're going through.
My dad was given permanent handicapped license plates for his vehicles after he had a heart attack in 2001. To this day, he still gets people who see him use the parking spaces he entitled to use saying “You don’t LOOK handicapped! Why should you to park there?!” Seriously?!
@@mrfattypancakes You are part of the problem. A little too worried about other people's love lives and not nearly concerned enough with humanity as a whole. 1 Planet. 1 Species. 1 People. Get with evolution, since that is how a real alien species would see us.
@@beverly9 you cant tell if someone is blind, unless they went blind because of cataracts. But congenital blindness, and eye diseases like one the paul has, retinitis pigmentosa, ARE NOT VISIBLE. THEY HAVE NORMAL EYES JUST WITH NO LIGHT RECEIVING CELLS.
@@Jonathaneve5 I don't think the statistically typical blind person necessarily looks like the stereotypical image you're thinking of. There are many degrees and types of blindness, and many of them are not externally observable.
He is right. Many of these problems have arisen because people are trying to pass off non trained emotional support animals for actual service animals.
It's so bad, I reckon a nationwide system could be implemented (free for users) to have a card or something. I hate to put the onus on the users, but it's just gotten too out of control. The system is broken.
Still does not mean you act a fool to everyone. And sadly this issue when it is legally warranted people in the service industry and those on the street treat those in need like criminals. The idiot comment of you don't look blind is stupid
@@TealBeal11 it is a big deal because service dogs have extensive training to not be reactionary to other animals and to do their job without causing damage. The laws are for Service animals not some persons pet that they decide to bring into a store. Places like Home Depot and Lowes allow personal pets that are leashed to be in the store, but it is against health codes pretty much anywhere for just pets to come into places that serve food especially. The laws are pretty specific and people do care. My cousin has an emotional support dog and she never takes her into a place that only service dogs can go. Her dog is obedience trained but is not a certified service animal.
My ex is also legally blind, with only peripheral vision. He gets the same treatment of disbelief, asked to remove his sunglasses. For fun, he likes to wear googly eyes glasses because people seem to want to see crazy eyes as proof of being legally blind. So much education is needed on the subject of invisible disabilities. 🐶❤️
Was extremely nearsighted prior to LASIK but just a shade above the legal definition. I could tell how many fingers someone was holding up, as long as there was shade and light involved so someone thought I was lying. So I had to explain how my brain had compensated for being essentially blind.
He also has a degenerative disease so as it gets worse, a lot of people have been worried that it’ll get worse since it has been getting worse over time
This gentleman is very charitable. It’s a serious infraction to refuse service to a person with a disability. That he refuses to name the restaurant, call down the damnation of the whole of social media upon it, or sue is a testament to his character. Instead, he spoke to the restaurant manager to enact change. A civilized approach.
I agree wholeheartedly. We all can learn from the way he handled this. We’d be a far better society if we did. Let’s all try to extend forgiveness and grace to each other.
@@stickynorth Far more than they deserve? Getting revenge on the whole company for one dumb employee is silly. If the manager also was the same then I would say sue.
It's not the restaurant; it's the fact that the ADA forbids registration of trained service dogs, so many people cheat and falsely bring their pets to grocery stores and restaurants.
I suffer from brain inflammation but my illness is totally invisible and I look fine and my speech is fine. You have no idea how many people accuse me of faking my disease and accuse me of faking my service animal. Please don’t judge the book by its cover!! I’m not fine! I suffer from brain fog, severe debilitating lethargy, depression, anxiety, memory loss. The biggest pain is not my physical disease but the lack of understanding and support from my friends and family. This is why people with mental health issues commit suicide-we are so alone in our struggle!
Completely agreed, in the same overall situation but different disabilities. I will not even mention how close I have been to ending it or how many times I feel that way. Do not want to depress others or make them lose any more hope than they already have. Honestly, I am amazed I have lasted this long. Been on my own without help since late teens. When you do not even have family and your disabilities drive people away when they realize how significant they are, it is a very lonely existence.
i relate in a different way. i am a high functioning autistic (for those that don't know, we have low functioning autism and high functioning. it tries to rank based on your ability to live on your own basically. high functioning means i am able to live by myself and do most things, but i still struggle). i often mask around strangers, and will hide my suffering. it is an invisible disability for me. it is frustrating to live in a time where knowledge is so fruitful, but many people are still stuck with old values based on knowledge we had from the 50s and 60s! i got my diagnoses late, as most women with autism do. most research on autism was done on men, so women are affected by this. at one point, doctors believed women couldn't even get autism. my family doesn't seem to understand this disability has been there since i was born. they treat me like I'm "pulling the autism card" when i mention it to explain I'm suffering. i wish society was not full of such ignorant people.
@@Chloe-jt4yb That has been dropped in favor of a 3-tier system. ASD-1, etc. With 1 being the least effected. High Functioning has led a lot of people into the illusion that the autism has little to no effect just like the Aspergers diagnosis. However, that just isn't true, you can be high functioning and still have a more severe form of Autism. So, you can be verbal or speaking, etc. (which was usually all that meant) and still be affected. not trying to correct your diagnosis but maybe this will help you understand it a little better.
I’m a regular watcher of Paul’s channel. He and his husband have done so much to educate but obviously there is much more to be done. Glad this is moving beyond the channel. I admire Paul for wanting to protect the restaurant from backlash.
Paul is showing pure class turning this into a learning moment. He's one of my favorites on UA-cam. He's also a children's author! Support him and check out his books! They really are adorable ❤
I don't have any kids in my life, but I'm thinking about buying his books... his little robots are SOOOO cute. I've been secretly hoping to have a Mr. Maple sighting in the wild at some point! Hah!
Sir, You are protected by the ADA . I was with a friend and her Guide Dog and a Restaurant/Bar tried to deny us service, saying Dogs are Not Allowed . I knew one of the owners of a restaurant across the street so I called him , he told us to "Come On Over! " we got excellent service there. My friend was still upset . I reminded her that what they did violated the Americans with Disabilities Act. She got LEGAL PAPERS and went back there. We were then treated to a complementary dinner , and I just asked him if he could make that part of their Employee Training so this didn't happen to anyone else. He agreed so my friend didn't take legal action against his restaurant.
The server even said to him “This isnt my first rodeo!”, meaning this particular restaurant has done it before. It was in his original video. There are many humans with invisible disabilities, sometimes even 100% blind people. I wouldnt risk it, but this server thought otherwise.. or didnt think at all.
Why was it heartless? Restaurants has their own rules, it’s a private not public area… never seen the sign “we reserve the right to refuse service to anyone?”
@@Jonathaneve5 its heartless because, he literally had the leash on that says guide dog, And she they still asked if he was blind... yes HEARTLESS!!!!! are you ignorant?
Paul said in a follow-up video that the employee denied him because a customer had brought in a dog the day before with a harness/vest claiming it was a seeing eye dog, but their dog was a pet, not a service animal and the dog caused a lot of problems. Due to that experience, the employee believed Paul was the same person. The problem isn't service animals, it's people lying about their pets and ruining the system.
@@Anonymous-zk7ykI agree. You can buy these harnesses everywhere online. It basically means nothing. This takes education and awareness. And people need to realize that just because they want to bring their PETS everywhere if they don't abuse the system people who actually need service animals will not be judged so.
I work at a preserve where dogs aren’t allowed. I deal with people telling me their dog is a service dog, almost every day. I’d estimate maybe 1 out of 50 dogs is an actual trained service dog that addresses a real disability. That maybe generous. People abuse the service animal law with zero shame.
It’s time to ultra define ‘service dog’. WAY too many people out there abusing this term and making it extremely difficult for people who REALLY rely on them.
It's time for a Universally recognized Licensing system for service animals. Not the BS 'self-identified' service animals certificates, an actual "Doctors Note'...a medical authorization traceable to a physician...like a prescription!
AHHHH! It's Paul!!! It's Paul! He is one of my favourite UA-camr power couples! His videos are really cute and wholesome! Honestly he should name the restaurant because they deserve to be taught a lesson.
They need to be taught a lesson for what? Are you saying you know that they hired this employee knowing they would behave that way? You know for a fact that when he went to the manager or owner, they refused to do anything? Please explain what lesson they need to be taught? Based on how this place actually handled the situation. Not the wave the blame stick around and hope it hits someone with money or let's ruin everyone's life for one persons actions because that makes us feel powerful.
This thirst for revenge is the problem. So someone made a mistake, but they did their best to rectify the situation. No need for the mob to take over and completely destroy the business. Paul handled it beautifully. Just like an adult should.
If I was in Paul's shoes,I wouldn't either. Granted it was unethical but if Paul exposed the restaurant so many employees lives wil be at risk drom internet bullies and their livelihood. Its so eazy to take vindictive path but so hard to retract the impact on other people's lives. Paul understands that.
The generation of cancel culture is purely disgusting. The restaurant knows who they are and I feel this above all is the classiest most mature and best way to handle something like this. You don't have to destroy someone's livelihood or their employees or their business because they made a mistake. They are fixing it and it's a learning moment. It would be a shame if when y'all messed up that one time that your parents threw you out to the trash because that's all you amounted to now that you messed up. Pretty pathetic I would say.... That's what the cancel generation doesn't quite understand but oh Lord the second it happens to them watch out .. the world is ending. My God. Grow up seriously.
I follow this guy he’s so cute and positive - I loved when he showed how his dog was working when they had their clothes on or harness and when they took it off they knew they weren’t working and could be petted and played it was beyond.
Thanks for making this a learning experience. I bet that restaurant employee is learning as well. That person deserves the chance to learn and grow too.
I bet this restaurant and its employees will start allowing *anyone* with a claimed service dog in. Because that's the only way to comply with the law. I think that also harms people with real disabilities. The law needs to change to enable an easy way to validate service dog legitimacy without requiring private information at venues.
Fools with untrained pets is NOT a valid excuse for employees to take it out on and or bully innocent service dog teams and deny them equal access and service.
Hey, It's Paul from YT! He and his husband are hilarious! His non-blind husband is always pranking Paul and it's so funny. Paul is a gem. It speaks to Paul's character that he didn't name the restaurant. Paul is a class act.
@@tymcfadden8496 Except that it was the one employee... the manager knew it was wrong and has promised to make sure his employees have better training. Don't discount a whole restaurant because of one uninformed employee.
If the employee had been fired, they'd have had no power to make him apologize to anyone, because he was no longer under their control. Also, Mr. Maple is a dog who wasn't in any way harmed by the situation, and didn't need an apology. No, Paul had it right. This is a situation to be addressed by raising awareness and increased education, not by being vindictive.
Paul, being the better person by far, just wanted to try and improve the waiter in an area he was lacking, w/o harming him. More class & compassion than most anyone i will meet.
The victim has a better awareness of what is right and respectful than the way he was so rudely treated. Kudos to him for his forgiveness and his forgiving nature not to name the restaurant and to accept their promise to do better in the future. I'm glad that you have the confidence to go out on your own and bring awareness to the needs of the Handicapable all around us who make up the diversification of our lives. God Bless you and keep you safe in your travels.
I’m an autistic adult that uses some sign language, and my (other) disabilities are also invisible. I’ve also been treated horribly by certain places in Seattle, but I thought I was the only one that had this issue. Clearly, that’s not the case. Thank you Paul for shedding light on this situation.
Kudos to this young man for being way more patient than I would be. I would have hired an attorney immediately. Hope the employees at the restaurant get the training they desperately need.
Totally agree with you except you forgot to add "And also, stop bringing your untrained, crappy children into restaurants"! Way more annoying and full of germs.
Fools with untrained pets though is NOT a valid excuse for businesses to bully innocent service dog teams and discriminate against them and be ignorant of the laws. That is 100% on the business themselves.
Following them on social media, its absolutely incredible that Maple, of all dogs, would get rejected. Such a well mannered working pup. Glad to hear attention is being brought to this issue, this wasnt the first time and unfortunately wont be the last.
People have GOT to stop thinking that just because you love your dog you can take it out anywhere you want, and learn the difference between an emotional support animal and service/guide animal and how the laws apply differently to them. Your pet is not a service animal just because you call them a support animal and got them a little vest, actual service dogs/animals go through YEARS of training not just on how to respond to their humans but how to safely operate in public
How this man handled this situation is a great example for all. He didn't name them online, try to shame them or try to get them "cancelled". He took the time to educate the owner and employees.
Many service dog teams who get discriminated against have tried educating the business. However often the business still chooses to be ignorant of the laws. That is why service dog teams go public about the issue with the name of the business, including any pics/videos of the situation, as well as reach out to lawyers to have charges/lawsuits filed then.
Saw his short about this first, glad he's taking it further and bringing more attention to this situation. Discrimination for disabilities is unacceptable
I’ve been following Matt and Paul on YT for a year and let me tell you, they are one of the most positive and most kindest persons I’ve ever watch , I can’t believe this happened to Paul ❤ Love you guys, I love the message!!
The problem is a person that looked similar to him came the day before and lied about his dog being a service dog… plus those kind of lawsuits cost a lot of $$. They aren’t worth it on a small scale
Paul and Mr Maple are one of the best examples of a beautiful guide team! Honestly, any restaurant would be lucky to have them as their dinner guests! Paul is also a beautiful person, always showing so much grace, kindness and patience to others and using these challenging situations as an opportunity to educate and spread awareness. I love Paul and Matthew and Mr Maple! They are a wonderful interabled family and together they make such a positive difference in this world! ❤️ 🦮
If you do follow him then you’d have known the news left out a key part of the story. One which literally many people do, faking having a service animal. That’s what happened prior and while the situation was handled poorly due to that negative impact. The employee still shouldn’t have e turned him away. I think also calling the police would have been a fine lesson for that employee to learn they were out of line and asked questions they literally can not ask.
I would have been furious as well. But Matt & Paul & Maple are so popular & inspirational cuz they deal with life's challenges with positivity instead of frustration & anger. Goals!
Shame on the restaurant’s employees for their ignorance. There’s a saying, “You can’t tell a book by its cover,” in my medical field of work, its help tremendously. I’ve had patients that looked great, but then you see their cardiac profile and wonder how the heck are they still walking?
I'm so sorry he went through this. Glad the restaurant manager spoke to him and hopefully this won't happen to someone else. Very sad that this had to happen.
While I get the employee just had someone earlier come in with a ‘service dog’ that went bad. Because it wasn’t one. They should NEVER take that out on the next person and state they don’t seem blind. Not all people with disabilities “seem” like they have it. You can’t look at someone who looks fine and assume they’re faking it given there would be a multitude of reasons for one and they could literally be hiding it too. I do hope this was a valuable lesson for that employee.
It's great to see him take the high road in not naming the restaurant, or immediately sueing for tons of money. He simply wants to bring awareness to the problem. Well done, sir.
I follow their socials and Paul’s husband loves to pull innocent little pranks on him. They’re such a lovely family and it’s a shame Paul experienced this.
I had a friend with Retinitis Pigmentosa, almost blind, and she had a guide dog. People are so ignorant about this. He should name the restaurant for sure!
The owner apologized and made it right. Not every employee of every company is going to be perfect. What matters is how the owners/managers deal with the employee error(s).
@jaytee2642 over reactions are popular these days. Who cares that the other employees and hopefully the owners are decent people who would never do that and will try to make it right.
I raised 3 pups for Guide Dogs of America. Part of our job is to socialize the pups by taking them out in public. Once was kicked out of an Outback Steakhouse because of my perfectly mannered guide dog in training who was wearing her jacket. Employees were rude to me.
Paul is a class-act. He easily could have named the establishment and destroyed their business. And as much as I'd like to put a vest on my dog and take him all the places, I know that just makes life more difficult for everyone. It needs to stop.
I'm very similar to this guy - - when something happened a few times to a family member who was autistic, I always contact the establishment and share with them that the goal isn't to make you embarrassed or shame anyone, it's to spread awareness. So many ppl go straight to social media, but I would still file a private complaint with the business. The business should give him 6-months or 1 year of free dining
People go to the media or a lawyers office because they have tried to educate the business and the business still chooses to break the laws. So just because someone went to the media doesn't mean they didn't try to educate the business first.
I look at the dog and determine by its behavior if its allowed to stay. I'm not letting a dog who starts jumping or trying to attack my employees or customers, to stay.
I'm legally blind in one eye, but my good eye sees normally. Only using one eye gives me no peripheral vision, though. You can't look at me and know that I have little vision in my right eye, and don't even ever use that eye, but the Driver's License Bureau knows and has that info. Pretty boy, Mr. Marples!
I have a nephew whose legally blind. But his eyes move back and forth constantly, scanning. He can pick up motion and some other things. He never misses a MacDonalds!
Blame this on the "emotional support" dog nuts, people who bring their generally untrained pets with them and claim they are more than what they are, pets. People who abused the system hurt the people with legitimate service, well trained for specific tasks, dogs.
Sorry, but you're still missing the mark. People with severe PTSD or severe anxiety disorders, etc. may need a service animal in order to participate in day-to-day life. Don't blame them for people who have NO ACTUAL NEED but just want to take their pooch with them everywhere.
@@jeanvignes You are making false assumptions. I didn't blame anyone with a legitimate psychiatric service dog. There are service dogs, dogs that are trained and certified, to do specific tasks for people with a wide variety of health problems, both physiological and psychiatric. Service dogs are used for blindness, seizures, migraines, PTSD, diabetes, MS, schizophrenia, mobility issues, deafness, allergies, etc. Quite different than an ESA, emotional support animal, that does not need to be trained. ESA is something that is basically meaningless.
You are not allowed to: Request any documentation that the dog is registered, licensed, or certified as a service animal Require that the dog demonstrate its task, or inquire about the nature of the person’s disability
Disability discrimination is on the rise. It's primarily against those with hidden disabilities. But there's folks like this restaurant manager who knows that the blind usually doesn't present with missing eyes where they're sealed shut, so they wear sunglasses, like Stevie Wonder. Most blind individuals presents themselves like this kind fella. Legally, all that management can ask is what purpose or tasks does the dog do that helps them with their disability. They cannot dismiss the person's disability. They can ask them to leave if say, the person claims that the dog is for emotional support, or the dog appears to not be trained and is disturbing the environment negatively. The restaurant owner is fortunate that the guy did not file a charge against them with the Office of Civil Rights, because he saved them a settlement that could have ranged from $10k-$100k. Unfortunately, most business owners and managers will continue with their Ego trips after this, and fail to count their blessings, which for some will result in a costly lesson later on down the road.
Paul is way more kind and willing to give grace than I am. He even offered to go back home and bring back documentation if his disability, and he was told to get out and never come back. I’m assuming it was a lower level employee who treated him so badly, if management is the one saying they’ll train their employees better. Paul and his husband are both so sweet and funny and I’ve loved seeing their videos; when he posted this one a couple weeks ago, I was heartbroken for him.
The manager apologized and is giving his employees more training. The customer doesn't hold a grudge. But instead of accepting the manager's apology, it sounds like you think the customer should sue.
I get that "You don't look blind." comment a lot from people. I heard the full original tiktok. And I kinda don't care if that restaurant apologized and said they would train better. I want to know where/who it was so I don't waste my money on helping pay grown adults who still judge by looks like little children in school yards. Let alone the guide dog aspect. The ableism and harassment of so many power tripping able-bodied people has jaded me I guess. He is a really good person for not calling them out publicly... They got lucky he was the one they mocked and discriminated against.
@@ana10g Hell if I know. I'm just trying to figure out why so many people want to destroy the restaurant over an issue that can be fixed with more training.
Paul, I have a question, I am not blind yet, but I am going to be blind in the future. I have been diagnosed with macular degeneration and possibly glaucoma that particular test needs to be redone to verify my question is knowing that I have this to look forward to. Is there anything I can do now or should be doing now for when this all comes to pass it’s just like I have this big exam coming up and I don’t know how to prepare for it. I was wondering if you could enlighten me taking vitamins obviously and I wear sunglasses all the time but other than that is there anything else I should be doing to be prepared?.
Wow can’t believe they said he didn’t look blind. As if they know what blind people look like. Messed up.
There’s consistently low IQ people in this world and it seemingly gets worse with technology.
He has a UA-cam channel it's pretty good
@@Renee-wy1po lol
Some blind people's pupils are open and some are closed.I have a friend who's blind and her eyes are completely closed
"Well, you don' look stupid."
“You don't look blind” wow, yeah, I hope that person gets retrained big time.
An ADA lawsuit is expensive. They’re going to learn a lesson.
No fired.
"and you don't look stupid and yet, here we are" is the only answer
He doesn’t look blind tho, lol.
@@jool7793 lawsuit over what? Restaurants has the right to refuse service to anyone. It’s a private not public area…
As a person with an "invisible" disability, I cannot thank Paul and his husband Matthew enough for spreading awareness through their UA-cam channel and media interviews that not everyone who is struggling with a disability is wearing a neon certificate of authenticity. If you see that someone is going through trouble and effort in their day-to-day lives, maybe give them the grace and respect you would give them IF you knew them well enough to know exactly what they're going through.
Same. Makes me so mad. Hope you're well ❤🤜🤛
My dad was given permanent handicapped license plates for his vehicles after he had a heart attack in 2001. To this day, he still gets people who see him use the parking spaces he entitled to use saying “You don’t LOOK handicapped! Why should you to park there?!” Seriously?!
@@ItsJustLisa "You don't look stupid."
Wives have husbands. Paul has a gay legal partner.
@@mrfattypancakes You are part of the problem. A little too worried about other people's love lives and not nearly concerned enough with humanity as a whole.
1 Planet.
1 Species.
1 People.
Get with evolution, since that is how a real alien species would see us.
They violated his rights! Shame on them! Im so sorry Paul.
@@samudramanthan8645 Did you forget to take your meds AGAIN?!?!
@@samudramanthan8645 well said, BRAVO!!! I fully agree with your statement 👏🏻👏🏻👏🏻
@@samudramanthan8645 please replace yourself with an actual human, thanks.
@@samudramanthan8645 Maybe if you cried harder you'd feel better?
@@samudramanthan8645 My, you are the silly one. How embarrassing for you.
I'm legally blind and you wouldn't know it by looking at me.
That is akin to saying, you don't look deaf.
This dude doesn’t look like the typical blind tho, lol.
@@beverly9 you cant tell if someone is blind, unless they went blind because of cataracts. But congenital blindness, and eye diseases like one the paul has, retinitis pigmentosa, ARE NOT VISIBLE. THEY HAVE NORMAL EYES JUST WITH NO LIGHT RECEIVING CELLS.
@@Jonathaneve5 lol, how does he not look blind, Karen? 🤣🤡
@@Jonathaneve5 Thanks for proving the point lol
@@Jonathaneve5 I don't think the statistically typical blind person necessarily looks like the stereotypical image you're thinking of. There are many degrees and types of blindness, and many of them are not externally observable.
He is right. Many of these problems have arisen because people are trying to pass off non trained emotional support animals for actual service animals.
Agreed.
It's so bad, I reckon a nationwide system could be implemented (free for users) to have a card or something. I hate to put the onus on the users, but it's just gotten too out of control. The system is broken.
Still does not mean you act a fool to everyone. And sadly this issue when it is legally warranted people in the service industry and those on the street treat those in need like criminals. The idiot comment of you don't look blind is stupid
Its really not a big deal. If some people occasionally try to pass off a non-service as dog as a service dog, almost nobody cares.
@@TealBeal11 it is a big deal because service dogs have extensive training to not be reactionary to other animals and to do their job without causing damage. The laws are for Service animals not some persons pet that they decide to bring into a store. Places like Home Depot and Lowes allow personal pets that are leashed to be in the store, but it is against health codes pretty much anywhere for just pets to come into places that serve food especially. The laws are pretty specific and people do care. My cousin has an emotional support dog and she never takes her into a place that only service dogs can go. Her dog is obedience trained but is not a certified service animal.
My ex is also legally blind, with only peripheral vision. He gets the same treatment of disbelief, asked to remove his sunglasses. For fun, he likes to wear googly eyes glasses because people seem to want to see crazy eyes as proof of being legally blind. So much education is needed on the subject of invisible disabilities. 🐶❤️
Was extremely nearsighted prior to LASIK but just a shade above the legal definition. I could tell how many fingers someone was holding up, as long as there was shade and light involved so someone thought I was lying. So I had to explain how my brain had compensated for being essentially blind.
The idiots asking that he take his glasses off need a great deal of information.
My grandmother was legally blind. Having some vision doesn't mean that you can safely walk around without assistance every day.
He also has a degenerative disease so as it gets worse, a lot of people have been worried that it’ll get worse since it has been getting worse over time
This gentleman is very charitable. It’s a serious infraction to refuse service to a person with a disability. That he refuses to name the restaurant, call down the damnation of the whole of social media upon it, or sue is a testament to his character. Instead, he spoke to the restaurant manager to enact change. A civilized approach.
That's far more than they deserve. He should sue!
I agree wholeheartedly. We all can learn from the way he handled this. We’d be a far better society if we did. Let’s all try to extend forgiveness and grace to each other.
Well said
@@stickynorth Far more than they deserve? Getting revenge on the whole company for one dumb employee is silly. If the manager also was the same then I would say sue.
It's not the restaurant; it's the fact that the ADA forbids registration of trained service dogs, so many people cheat and falsely bring their pets to grocery stores and restaurants.
I suffer from brain inflammation but my illness is totally invisible and I look fine and my speech is fine. You have no idea how many people accuse me of faking my disease and accuse me of faking my service animal. Please don’t judge the book by its cover!! I’m not fine! I suffer from brain fog, severe debilitating lethargy, depression, anxiety, memory loss. The biggest pain is not my physical disease but the lack of understanding and support from my friends and family. This is why people with mental health issues commit suicide-we are so alone in our struggle!
Completely agreed, in the same overall situation but different disabilities. I will not even mention how close I have been to ending it or how many times I feel that way. Do not want to depress others or make them lose any more hope than they already have.
Honestly, I am amazed I have lasted this long. Been on my own without help since late teens. When you do not even have family and your disabilities drive people away when they realize how significant they are, it is a very lonely existence.
i relate in a different way. i am a high functioning autistic (for those that don't know, we have low functioning autism and high functioning. it tries to rank based on your ability to live on your own basically. high functioning means i am able to live by myself and do most things, but i still struggle). i often mask around strangers, and will hide my suffering. it is an invisible disability for me. it is frustrating to live in a time where knowledge is so fruitful, but many people are still stuck with old values based on knowledge we had from the 50s and 60s! i got my diagnoses late, as most women with autism do. most research on autism was done on men, so women are affected by this. at one point, doctors believed women couldn't even get autism. my family doesn't seem to understand this disability has been there since i was born. they treat me like I'm "pulling the autism card" when i mention it to explain I'm suffering. i wish society was not full of such ignorant people.
@@Chloe-jt4yb That has been dropped in favor of a 3-tier system. ASD-1, etc. With 1 being the least effected. High Functioning has led a lot of people into the illusion that the autism has little to no effect just like the Aspergers diagnosis. However, that just isn't true, you can be high functioning and still have a more severe form of Autism. So, you can be verbal or speaking, etc. (which was usually all that meant) and still be affected.
not trying to correct your diagnosis but maybe this will help you understand it a little better.
This wasn't how I pictured Paul and Mr. Maple becoming nationally famous. Mr. Maple is knocking these interviews out of the park. ❤😊
I read about this on reddit. Awesome job getting it on the news.
I’m a regular watcher of Paul’s channel. He and his husband have done so much to educate but obviously there is much more to be done. Glad this is moving beyond the channel. I admire Paul for wanting to protect the restaurant from backlash.
Paul is showing pure class turning this into a learning moment. He's one of my favorites on UA-cam. He's also a children's author! Support him and check out his books! They really are adorable ❤
His books are fantastic!
I don't have any kids in my life, but I'm thinking about buying his books... his little robots are SOOOO cute. I've been secretly hoping to have a Mr. Maple sighting in the wild at some point! Hah!
@@EricaGametI have no kids but I bought his book. Either for my eventual kids or a gift to my brother and his husband when they have kids
Sir, You are protected by the ADA . I was with a friend and her Guide Dog and a Restaurant/Bar tried to deny us service, saying Dogs are Not Allowed . I knew one of the owners of a restaurant across the street so I called him , he told us to "Come On Over! " we got excellent service there. My friend was still upset . I reminded her that what they did violated the Americans with Disabilities Act. She got LEGAL PAPERS and went back there. We were then treated to a complementary dinner , and I just asked him if he could make that part of their Employee Training so this didn't happen to anyone else. He agreed so my friend didn't take legal action against his restaurant.
There are no legal paper for service animals or guy dogs!
The server even said to him “This isnt my first rodeo!”, meaning this particular restaurant has done it before. It was in his original video. There are many humans with invisible disabilities, sometimes even 100% blind people. I wouldnt risk it, but this server thought otherwise.. or didnt think at all.
service dog or not it is still an animal and restaurants have a right to refuse service.
@@incacondor8683 Not without consequences.
@@JP-js4gx refusing service due to an animal is not discrimination of any kind.
He's a class act. Didn't react with anger by naming the restaurant and wanted to use it as a teaching moment.
He has such a great attitude & will help spread awareness for the blind & others with disabilities!
This is so heartless. I am sorry this happened.
Why was it heartless? Restaurants has their own rules, it’s a private not public area… never seen the sign “we reserve the right to refuse service to anyone?”
@@Jonathaneve5 its heartless because, he literally had the leash on that says guide dog, And she they still asked if he was blind... yes HEARTLESS!!!!! are you ignorant?
@@suzannen.6403 it’s nothing heartless about it. Restaurants has the right to refuse service to anyone…
@@suzannen.6403 Does he look blind to you?
@@Jonathaneve5 what do mean by that. You do realize that not all blind people look the same. Also if you saw his videos you'd know he's blind
Im a pet sitter!! This is soooooooo stupid!!! Idiots abound!! Service dogs are not hurting anyone!
Paul said in a follow-up video that the employee denied him because a customer had brought in a dog the day before with a harness/vest claiming it was a seeing eye dog, but their dog was a pet, not a service animal and the dog caused a lot of problems. Due to that experience, the employee believed Paul was the same person. The problem isn't service animals, it's people lying about their pets and ruining the system.
@@Anonymous-zk7ykI agree.
You can buy these harnesses everywhere online. It basically means nothing. This takes education and awareness.
And people need to realize that just because they want to bring their PETS everywhere if they don't abuse the system people who actually need service animals will not be judged so.
I work at a preserve where dogs aren’t allowed. I deal with people telling me their dog is a service dog, almost every day. I’d estimate maybe 1 out of 50 dogs is an actual trained service dog that addresses a real disability. That maybe generous. People abuse the service animal law with zero shame.
Better patrons than humans are 💯
Dogs stink
Thank you King 5 to do this. Our society needs a little more education and much kindness!!! Please raise more awareness!
It’s time to ultra define ‘service dog’. WAY too many people out there abusing this term and making it extremely difficult for people who REALLY rely on them.
That's on businesses staff. They need a great deal of training. Would you want to be held responsible for others actions. Kind of like assuming .
It's time for u to actually EDUCATE yourself on the LAWS.
It's time for a Universally recognized Licensing system for service animals.
Not the BS 'self-identified' service animals certificates, an actual "Doctors Note'...a medical authorization traceable to a physician...like a prescription!
@@pirobot668beta WRONG.
It is time for u people to educate yourself.
@@pirobot668beta I completely agree 👍🏽
AHHHH! It's Paul!!! It's Paul! He is one of my favourite UA-camr power couples! His videos are really cute and wholesome! Honestly he should name the restaurant because they deserve to be taught a lesson.
@@samudramanthan8645 Yeah, but sometimes you need to call people out. Just saying....
They need to be taught a lesson for what? Are you saying you know that they hired this employee knowing they would behave that way?
You know for a fact that when he went to the manager or owner, they refused to do anything?
Please explain what lesson they need to be taught? Based on how this place actually handled the situation. Not the wave the blame stick around and hope it hits someone with money or let's ruin everyone's life for one persons actions because that makes us feel powerful.
This thirst for revenge is the problem. So someone made a mistake, but they did their best to rectify the situation. No need for the mob to take over and completely destroy the business.
Paul handled it beautifully. Just like an adult should.
If I was in Paul's shoes,I wouldn't either. Granted it was unethical but if Paul exposed the restaurant so many employees lives wil be at risk drom internet bullies and their livelihood.
Its so eazy to take vindictive path but so hard to retract the impact on other people's lives.
Paul understands that.
The generation of cancel culture is purely disgusting. The restaurant knows who they are and I feel this above all is the classiest most mature and best way to handle something like this. You don't have to destroy someone's livelihood or their employees or their business because they made a mistake. They are fixing it and it's a learning moment. It would be a shame if when y'all messed up that one time that your parents threw you out to the trash because that's all you amounted to now that you messed up. Pretty pathetic I would say.... That's what the cancel generation doesn't quite understand but oh Lord the second it happens to them watch out .. the world is ending. My God. Grow up seriously.
“You still have eyes therefore you’re not blind looking 😤” dear god I’m so sorry he went through that :/
This is good for education. Not all disabilities are visible.
Lol
@@Jonathaneve5 nothing funny, Karen.
Pretty classy he didn’t call the restaurant out
I would have.
@@hattiem.7966 Well, you have no class. So there is that.
@@boycott2720 Rude guy you are.I've worked with the blind in the past.I bet you haven't donated your time for anything worthy.
@@boycott2720 Rude man you are.I've worked with the blind and I bet you haven't done anything worthy working with the blind.
i would like to know the name of the restaurant.
I follow this guy he’s so cute and positive - I loved when he showed how his dog was working when they had their clothes on or harness and when they took it off they knew they weren’t working and could be petted and played it was beyond.
Love Paul, Mathew and of course Mr. Maple!!!
Hi !! Im glad to see his subs here💕🐾
They’re fabulous!
Thanks for making this a learning experience. I bet that restaurant employee is learning as well. That person deserves the chance to learn and grow too.
I bet this restaurant and its employees will start allowing *anyone* with a claimed service dog in. Because that's the only way to comply with the law. I think that also harms people with real disabilities. The law needs to change to enable an easy way to validate service dog legitimacy without requiring private information at venues.
@@iworms I hope you can get involved in the process. One has to put in the hard work to get things done.
The distrust comes from people exploiting the system
Fools with untrained pets is NOT a valid excuse for employees to take it out on and or bully innocent service dog teams and deny them equal access and service.
Understood but you can clearly tell MrMaple is a professional just trying to go about his day.
Does not matter. You are still only legally able to ask the 2 question.
Totally correct.
@@carriehollyland3596 no. But is a good reason to question them.
Paul!
I’m sure they are aware he could and in Seattle it would be the kiss of death for that restaurant. I’m sure they will never make that mistake again.
Hey, It's Paul from YT! He and his husband are hilarious! His non-blind husband is always pranking Paul and it's so funny. Paul is a gem. It speaks to Paul's character that he didn't name the restaurant. Paul is a class act.
Except that I would like to know the name of this restaurant so that I can NOT go there.
@@tymcfadden8496 Yes, I agree with you. Me too.
@@tymcfadden8496 Yes, I agree with you💯.
@@tymcfadden8496 Except that it was the one employee... the manager knew it was wrong and has promised to make sure his employees have better training. Don't discount a whole restaurant because of one uninformed employee.
Not enough. Evidently the bosses were very lax
I'm SO glad you ran this story. It is so important .....
I hope that that employee was fired and made to apologize to him and Mr. Maple.
On his Tiktok account, he said he asked that the employee not be fired and be better educated about the situation.
@@drurose9910 He's a better person than some commenting here.
The whole business needs a wake up call.
If the employee had been fired, they'd have had no power to make him apologize to anyone, because he was no longer under their control. Also, Mr. Maple is a dog who wasn't in any way harmed by the situation, and didn't need an apology.
No, Paul had it right. This is a situation to be addressed by raising awareness and increased education, not by being vindictive.
Paul, being the better person by far, just wanted to try and improve the waiter in an area he was lacking, w/o harming him. More class & compassion than most anyone i will meet.
This man is so kind and understanding. He handled a bad situation with grace.
The victim has a better awareness of what is right and respectful than the way he was so rudely treated. Kudos to him for his forgiveness and his forgiving nature not to name the restaurant and to accept their promise to do better in the future. I'm glad that you have the confidence to go out on your own and bring awareness to the needs of the Handicapable all around us who make up the diversification of our lives. God Bless you and keep you safe in your travels.
Disabilities are not always obvious. Please be respectful and err on the side of caution, humanity and kindness.
They actually said you didn't look blind?? Wow!!! I hope they were fined.
What a classy man and his great helper.
I’m an autistic adult that uses some sign language, and my (other) disabilities are also invisible. I’ve also been treated horribly by certain places in Seattle, but I thought I was the only one that had this issue. Clearly, that’s not the case. Thank you Paul for shedding light on this situation.
Zero tolerance for rude, ignorant employees. This fellow was very kind to discuss it with the manager rather than not pressing charges.
The word that comes to mind for me is not so much "kind" as "mature and sensible."
I'm so glad this has been picked up by major media.
What a beautiful dog and wonderful young man!
Kudos to this young man for being way more patient than I would be. I would have hired an attorney immediately. Hope the employees at the restaurant get the training they desperately need.
Paul is much more decent than anyone in that restaurant And, yes, stop bringing your untrained, crappy pets into restaurants!
Including you?
I never blame pets. Just crappy scumbag people.
Idiot
Totally agree with you except you forgot to add "And also, stop bringing your untrained, crappy children into restaurants"! Way more annoying and full of germs.
That is horrible, I’m sorry that happened to him and his beautiful pupper.
What happened to him?
@@Jonathaneve5 quit being lazy and pay attention to the video, Karen.
🤡
People abusing the service dog thing ruined it for the people that really need them.
Fools with untrained pets though is NOT a valid excuse for businesses to bully innocent service dog teams and discriminate against them and be ignorant of the laws.
That is 100% on the business themselves.
Please respect for those who needs guide dog. Thank you for sharing the story in positive attitude
Really? This is ridiculous. Best life to both of them ❤
Following them on social media, its absolutely incredible that Maple, of all dogs, would get rejected. Such a well mannered working pup.
Glad to hear attention is being brought to this issue, this wasnt the first time and unfortunately wont be the last.
People have GOT to stop thinking that just because you love your dog you can take it out anywhere you want, and learn the difference between an emotional support animal and service/guide animal and how the laws apply differently to them. Your pet is not a service animal just because you call them a support animal and got them a little vest, actual service dogs/animals go through YEARS of training not just on how to respond to their humans but how to safely operate in public
You’re a sad person
How this man handled this situation is a great example for all. He didn't name them online, try to shame them or try to get them "cancelled". He took the time to educate the owner and employees.
Many service dog teams who get discriminated against have tried educating the business.
However often the business still chooses to be ignorant of the laws.
That is why service dog teams go public about the issue with the name of the business, including any pics/videos of the situation, as well as reach out to lawyers to have charges/lawsuits filed then.
Saw his short about this first, glad he's taking it further and bringing more attention to this situation. Discrimination for disabilities is unacceptable
I’ve been following Matt and Paul on YT for a year and let me tell you, they are one of the most positive and most kindest persons I’ve ever watch , I can’t believe this happened to Paul ❤ Love you guys, I love the message!!
Situations like this can be minimized by a business-ending lawsuit.
Then they should know better
You’re the typical sue-happy American…
The problem is a person that looked similar to him came the day before and lied about his dog being a service dog… plus those kind of lawsuits cost a lot of $$. They aren’t worth it on a small scale
@sammieg8641 That still doesn't give them the right to discriminate against him.
No because then others are out of work. And really have learned nothing
As I posted on his original video in his channel. Thank you for giving a voice to others to help educate and hold people responsible.
Paul and Mr Maple are one of the best examples of a beautiful guide team! Honestly, any restaurant would be lucky to have them as their dinner guests! Paul is also a beautiful person, always showing so much grace, kindness and patience to others and using these challenging situations as an opportunity to educate and spread awareness. I love Paul and Matthew and Mr Maple! They are a wonderful interabled family and together they make such a positive difference in this world! ❤️ 🦮
Paul, proud of you for going to the news!!!
I follow this man on YT and this makes me so angry.
@@samudramanthan8645 hahaha no. Are you? That was oddly specific. Are you ok?
If you do follow him then you’d have known the news left out a key part of the story. One which literally many people do, faking having a service animal. That’s what happened prior and while the situation was handled poorly due to that negative impact. The employee still shouldn’t have e turned him away. I think also calling the police would have been a fine lesson for that employee to learn they were out of line and asked questions they literally can not ask.
I would have been furious as well. But Matt & Paul & Maple are so popular & inspirational cuz they deal with life's challenges with positivity instead of frustration & anger. Goals!
Shame on the restaurant’s employees for their ignorance. There’s a saying, “You can’t tell a book by its cover,” in my medical field of work, its help tremendously. I’ve had patients that looked great, but then you see their cardiac profile and wonder how the heck are they still walking?
I am so sorry you and your guide dog were treated that poorly...p.s....Mr. Maples is for sure a VERY good boy...God bless...
I'm so sorry he went through this. Glad the restaurant manager spoke to him and hopefully this won't happen to someone else. Very sad that this had to happen.
While I get the employee just had someone earlier come in with a ‘service dog’ that went bad. Because it wasn’t one. They should NEVER take that out on the next person and state they don’t seem blind. Not all people with disabilities “seem” like they have it. You can’t look at someone who looks fine and assume they’re faking it given there would be a multitude of reasons for one and they could literally be hiding it too. I do hope this was a valuable lesson for that employee.
I thought i recognized this man! He and his husband create amazing content on youtube, its such a shame he and his dog had to deal with this
It's great to see him take the high road in not naming the restaurant, or immediately sueing for tons of money. He simply wants to bring awareness to the problem. Well done, sir.
"You don't look blind..."
Can you imagine saying something that stupid ?!?!
This is absolutely horrifying and disgusting what they did to him. His rights were violated big-time.
What did they do to him? I’m too lazy to watch the video.
Oh noooo!!!! I love Paul and Matt! ❤
I follow their socials and Paul’s husband loves to pull innocent little pranks on him. They’re such a lovely family and it’s a shame Paul experienced this.
I'm a huge fan of Paul and Matthew... and when he posted about this, I was terribly angry. Thank you for giving him and Mr. Maple more of a platform.
They knew what daredevil looks like
Wow ! This is sad.
I had a friend with Retinitis Pigmentosa, almost blind, and she had a guide dog. People are so ignorant about this. He should name the restaurant for sure!
I love his positive thinking ❤
Such a cute dog that is horrible kicked out from a restaurant there close that restaurant.
The owner apologized and made it right. Not every employee of every company is going to be perfect. What matters is how the owners/managers deal with the employee error(s).
Close the restaurant???
That's a bit of an overreaction, don't you think?🙄
@jaytee2642 over reactions are popular these days. Who cares that the other employees and hopefully the owners are decent people who would never do that and will try to make it right.
I raised 3 pups for Guide Dogs of America. Part of our job is to socialize the pups by taking them out in public. Once was kicked out of an Outback Steakhouse because of my perfectly mannered guide dog in training who was wearing her jacket. Employees were rude to me.
Should have reported them
@@eileenmcdonald1599 Technically because the dog was not guide dog but was a guide dog in training they are not mandated to permit the dog inside.
Paul is a class-act. He easily could have named the establishment and destroyed their business.
And as much as I'd like to put a vest on my dog and take him all the places, I know that just makes life more difficult for everyone. It needs to stop.
I'm very similar to this guy - - when something happened a few times to a family member who was autistic, I always contact the establishment and share with them that the goal isn't to make you embarrassed or shame anyone, it's to spread awareness. So many ppl go straight to social media, but I would still file a private complaint with the business. The business should give him 6-months or 1 year of free dining
People go to the media or a lawyers office because they have tried to educate the business and the business still chooses to break the laws.
So just because someone went to the media doesn't mean they didn't try to educate the business first.
Found the scammer...
Let Mr Maples leave a surprise package or two on the front steps...daily!
Name the restaurant!
I mean, he is definitely a bigger man than most because he never disclosed the name of the place. . . I love his videos too. . . ❤❤❤
Oh hell no ... the stupidity of that restaurant kicking him out is inexcusable.
I look at the dog and determine by its behavior if its allowed to stay. I'm not letting a dog who starts jumping or trying to attack my employees or customers, to stay.
You don't have to. Even if it is a legitimate Service dog.
I'm legally blind in one eye, but my good eye sees normally. Only using one eye gives me no peripheral vision, though. You can't look at me and know that I have little vision in my right eye, and don't even ever use that eye, but the Driver's License Bureau knows and has that info. Pretty boy, Mr. Marples!
Are you allowed to drive? Just curious.
@@banshee1133 Yes, you can drive with one eye.
@@banshee1133 Have a valid driver's license. But upon renewal, they check! You can drive with only the use of one eye, but you lack peripheral vision.
I hope he sues the hell out of that restaurant
I have a nephew whose legally blind. But his eyes move back and forth constantly, scanning. He can pick up motion and some other things. He never misses a MacDonalds!
Blame this on the "emotional support" dog nuts, people who bring their generally untrained pets with them and claim they are more than what they are, pets. People who abused the system hurt the people with legitimate service, well trained for specific tasks, dogs.
Yep blame someone.
stop posting on meth
Sorry, but you're still missing the mark. People with severe PTSD or severe anxiety disorders, etc. may need a service animal in order to participate in day-to-day life. Don't blame them for people who have NO ACTUAL NEED but just want to take their pooch with them everywhere.
@@jeanvignes You are making false assumptions. I didn't blame anyone with a legitimate psychiatric service dog. There are service dogs, dogs that are trained and certified, to do specific tasks for people with a wide variety of health problems, both physiological and psychiatric. Service dogs are used for blindness, seizures, migraines, PTSD, diabetes, MS, schizophrenia, mobility issues, deafness, allergies, etc. Quite different than an ESA, emotional support animal, that does not need to be trained. ESA is something that is basically meaningless.
You are not allowed to:
Request any documentation that the dog is registered, licensed, or certified as a service animal
Require that the dog demonstrate its task, or inquire about the nature of the person’s disability
Disability discrimination is on the rise. It's primarily against those with hidden disabilities. But there's folks like this restaurant manager who knows that the blind usually doesn't present with missing eyes where they're sealed shut, so they wear sunglasses, like Stevie Wonder. Most blind individuals presents themselves like this kind fella. Legally, all that management can ask is what purpose or tasks does the dog do that helps them with their disability. They cannot dismiss the person's disability. They can ask them to leave if say, the person claims that the dog is for emotional support, or the dog appears to not be trained and is disturbing the environment negatively.
The restaurant owner is fortunate that the guy did not file a charge against them with the Office of Civil Rights, because he saved them a settlement that could have ranged from $10k-$100k. Unfortunately, most business owners and managers will continue with their Ego trips after this, and fail to count their blessings, which for some will result in a costly lesson later on down the road.
Paul is way more kind and willing to give grace than I am. He even offered to go back home and bring back documentation if his disability, and he was told to get out and never come back. I’m assuming it was a lower level employee who treated him so badly, if management is the one saying they’ll train their employees better. Paul and his husband are both so sweet and funny and I’ve loved seeing their videos; when he posted this one a couple weeks ago, I was heartbroken for him.
Seattle is the most dog friendly place i have ever been. I can not imagine what this sweet dog did for that to happen
Is this legal in Seattle? Isnt there a legal consequence for denying servi e to someone based on disability?
The manager apologized and is giving his employees more training. The customer doesn't hold a grudge.
But instead of accepting the manager's apology, it sounds like you think the customer should sue.
@@jaytee2642 Calm down. That is not what they said at all.
@@jaytee2642they should sue lmao
I get that "You don't look blind." comment a lot from people. I heard the full original tiktok. And I kinda don't care if that restaurant apologized and said they would train better. I want to know where/who it was so I don't waste my money on helping pay grown adults who still judge by looks like little children in school yards. Let alone the guide dog aspect. The ableism and harassment of so many power tripping able-bodied people has jaded me I guess. He is a really good person for not calling them out publicly... They got lucky he was the one they mocked and discriminated against.
OMG so many people being cruel. I'm so sorry you had to go through this. Hopefully this article will help change this situation.
I HATE ignorant people. I'm so sorry that happened Paul. God bless you and your dog.
we don't need the name of the restaurant. just give us the address.
🤣🐾
He spoke with the manager. The manager apologized and is giving his employees more training.
Why would you want the address?
@@jaytee2642 why is this a story?
@@ana10g
Hell if I know.
I'm just trying to figure out why so many people want to destroy the restaurant over an issue that can be fixed with more training.
You dont look blind??????? What? I'm so sorry sir
To be fair, he doesn’t. Lol.
God bless you and I'm sorry you had to endure this.
This is the most serious I have seen Paul, he is normally so happy and fun-loving! The situation is disheartening and disappointing…
By law he’s allowed to be there
Paul, I have a question, I am not blind yet, but I am going to be blind in the future. I have been diagnosed with macular degeneration and possibly glaucoma that particular test needs to be redone to verify my question is knowing that I have this to look forward to. Is there anything I can do now or should be doing now for when this all comes to pass it’s just like I have this big exam coming up and I don’t know how to prepare for it. I was wondering if you could enlighten me taking vitamins obviously and I wear sunglasses all the time but other than that is there anything else I should be doing to be prepared?.
This isn’t Paul’s channel so he won’t see your post. They simply posted a news clip featuring him. Go to his channel and ask your questions there.
You should consult with a doctor that specializes in different vision related issues.