DaVinci for Salesforce Service Cloud Voice

DaVinci’s built-in integration with Salesforce Service Cloud Voice seamlessly incorporates your phone system’s call controls within Salesforce, elevating agent workflows and unlocking heightened efficiency for your entire customer service organization.
Boost Customer Interactions:
Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on Salesforce data. Agents also have quick access to call controls and click-to-dial, increasing accuracy and efficiency, with less toggling between apps.
Unlock Actionable Insights:
With the assistance of DaVinci, Salesforce processes phone system call data to provide precise information, which proves invaluable in generating reports for supervisors. These data-driven insights empower supervisors to optimize performance through informed decisions.
Transform with AI:
Transcription service compatibility connected with
advanced AI functionality from Salesforce Einstein provides interactions tailored from your data and generated with AI for Intent, Next Best Actions and Recommendations for call wrap-ups. DaVinci’s out-of-the-box integration embeds your phone system’s call controls within Salesforce and enhances agent workflows, unlocking efficiency for your entire customer service organization.