- 81
- 25 463
AMC Technology
Приєднався 20 сер 2008
AMC Technology is a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities. Founded in 1995, AMC Technology leads the market in providing contact center integration expertise and best practices. AMC powers contact centers and customer interactions for companies around the globe through its certified platform - Contact Canvas™ and unparalleled expertise. AMC products are certified by technology partners and allows businesses to more effectively manage all types of customer relationships while delivering superior levels of customer service and improving productivity.
Buisness Use Cases With DaVinci
Made to tackle specific business challenges head-on, DaVinci orchestrates specific use cases for better customer experience management in lead generation, order fulfilment, customer support, appointment scheduling and more. Learn more here: www.amctechnology.com/best-contact-center-software-meet-davinci/
Переглядів: 4
Відео
SAP & Microsoft Teams Transcription Orchestration
Переглядів 422 місяці тому
Invent Your Ideal Contact Center by Unifying Microsoft Teams CTI integration with SAP CRM & DaVinci DaVinci for Microsoft Teams and SAP improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and tracking of call activities, and a thorough low code/no code approach for custom use cases. DaVinci helps your contact center agents be more engaged ...
Salesforce Service Cloud Voice & Microsoft Teams Transcription
Переглядів 1392 місяці тому
Streamline your CX performance with DaVinci™ & Salesforce Service Cloud Voice DaVinci’s built-in integration with Salesforce Service Cloud Voice seamlessly incorporates your phone system’s call controls within Salesforce, elevating agent workflows and unlocking heightened efficiency for your entire customer service organization. In this video, learn how to configure apps in your Creator's Studi...
DaVinci for Salesforce Service Cloud Voice
Переглядів 1502 місяці тому
DaVinci’s built-in integration with Salesforce Service Cloud Voice seamlessly incorporates your phone system’s call controls within Salesforce, elevating agent workflows and unlocking heightened efficiency for your entire customer service organization. Boost Customer Interactions: Receive real-time screen pops displaying relevant customer information before answering the call so agents can pers...
DaVinci Unified Data Access
Переглядів 253 місяці тому
Consolidate and share business and technical data like customer information and events with DaVinci apps. DaVinci’s platform gives organizations the commitment to safeguarding customer information. By centralizing and storing all customer data exclusively within the DaVinci applications, it establishes a secure foundation for AI training while ensuring data integrity remains within the confines...
Streamlined Data Flow
Переглядів 183 місяці тому
Ensure consistency among apps with a reliable event broker to handle high volume and velocity of events and configure consumer apps as a chained workflow. For more information on Event-Driven Architecture, www.amctechnology.com/event-driven-architecture/ #DaVinci #customerexperience #eventdrivenarchitecture #RealTimeData Connect: Twitter: AMCTechnology LinkedIn: www.linkedin.com/com...
Data Protection for Contact Center Integration with DaVinci
Переглядів 174 місяці тому
Protect data infrastructure as all data access and processing is contained within the user’s browser and stays in your business applications. DaVinci's platform gives organizations the commitment to safeguarding customer information. By centralizing and storing all customer data exclusively within the DaVinci applications, it establishes a secure foundation for AI training while ensuring data i...
How to Migrate to Service Cloud Voice with Premise Telephone System Integration (Avaya, Cisco, etc.)
Переглядів 684 місяці тому
DaVinci’s out-of-the-box integration embeds call controls within Salesforce Service Cloud Voice and enhances agent workflows, unlocking efficiency for your entire customer service organization. Receive real-time screen pops displaying relevant customer information before answering the call so agents can personalize interactions based on Salesforce data. Agents also have quick access to call con...
Decoupled
Переглядів 124 місяці тому
Explore decoupled services and embrace event-driven architecture, focusing on event production, detection, consumption, and reaction. This approach enhances customer care by triggering actions based on CRM events, ideal for real-time data processing. When choosing a platform, prioritize scalability and resilience. Choose a solution that separates event producers and consumers for better scalabi...
Low Code/No Code
Переглядів 154 місяці тому
Experience DaVinci's seamless integration of CRM, Microsoft Teams, Bing Maps, Power Apps, and Power Automate in a demo by AMC Technology for a top retailer. Unlock the power of low code/no code with Microsoft's platform, enabling easy deployment of custom apps and workflows. DaVinci's Enterprise Application Framework, equipped with a robust tech stack, offers pre-built applications and empowers...
Prebuilt apps
Переглядів 184 місяці тому
Discover how DaVinci simplifies integration with top contact center apps through ready-to-use applications for CCaaS, telephony, and CRM systems, offering both pre-built and customizable solutions. DaVinci's Enterprise Application Framework, equipped with a powerful tech stack, provides a wide range of pre-built applications and empowers organizations to build apps with their engineers, address...
Custom Apps
Переглядів 64 місяці тому
Watch how you can create DaVinci apps tailored to your unique needs, enabling seamless data and event sharing among various DaVinci applications. DaVinci offers an Enterprise Application Framework that comes with a powerful technology stack, a wide range of pre-built applications, and the ability for organizations to develop custom applications. It's perfect for generating analytics and AI trai...
Authentication
Переглядів 84 місяці тому
Explore the use of Single Sign-On (SSO) and commonly embraced Identity and Access Management (IAM) solutions like OKTA and Azure Active Directory. Alternatively, leverage REST APIs for configuration management. IAM comprises a framework encompassing business processes, policies, and technologies designed to streamline the administration of electronic or digital identities. By implementing IAM, ...
Call Center Orchestration by DaVinci + Microsoft Power Apps, Power Automate, Bing, CRM & CCaaS
Переглядів 1916 місяців тому
See how DaVinci orchestrates CRM, Microsoft Teams, Bing Maps, Power Apps and Power Automate for a well-known retailor in this demo scenario by AMC Technology. You’ve heard of low code, no code - but are you using it to maximize CX efficiency? We hear solution architects and call center leaders ask how they can incorporate customizations quickly and independently all the time. That’s why we prov...
Profile Management
Переглядів 226 місяців тому
Effortlessly handle users across diverse apps and integrations, streamlining onboarding and offboarding processes. "IAM" stands for Identity and Access Management, a framework streamlining electronic and digital identity management. It helps organizations manage user access to critical information and ensures seamless system control. Using "Profile Management," you can improve user management a...
[teaser] Streamlined Deliveries: DaVinci Integration for Enhanced Operations in Microsoft Ecosystem.
Переглядів 106 місяців тому
[teaser] Streamlined Deliveries: DaVinci Integration for Enhanced Operations in Microsoft Ecosystem.
Seamless Deliveries with DaVinci Integration: Optimizing Operations in the Microsoft Ecosystem
Переглядів 46 місяців тому
Seamless Deliveries with DaVinci Integration: Optimizing Operations in the Microsoft Ecosystem
Transcription and Sentiment Analysis + AI generated Next Best Steps
Переглядів 987 місяців тому
Transcription and Sentiment Analysis AI generated Next Best Steps
DaVinci for Microsoft Teams: CCaaS, CRM & Teams Integration
Переглядів 988 місяців тому
DaVinci for Microsoft Teams: CCaaS, CRM & Teams Integration
Salesforce Service Cloud Voice and Avaya Integration with DaVinci
Переглядів 70810 місяців тому
Salesforce Service Cloud Voice and Avaya Integration with DaVinci
AMC's DaVinci Orchestration for RingCentral
Переглядів 5711 місяців тому
AMC's DaVinci Orchestration for RingCentral
Streamlining Customer Service: Alghanim's Journey with DaVinci
Переглядів 1311 місяців тому
Streamlining Customer Service: Alghanim's Journey with DaVinci
AMC Technology's DaVinci for Dynamics
Переглядів 18811 місяців тому
AMC Technology's DaVinci for Dynamics
Going Beyond Pins and Passwords with Voice Biometrics
Переглядів 30Рік тому
Going Beyond Pins and Passwords with Voice Biometrics
Hi, Do you have any docs which I can refer to use this functionality?
I am an athiest from Pakistan and I want to export surgical and dental instruments like extracting forceps, tweezers to your company. Thanks and regards Usman. Akram
Darby dental practices age discrimination.
How to add the right side tool bar for dynamcis crm？
Hi! That is part of our integration for Microsoft and Dynamics, DaVinci. If you'd like to check it out, feel free to start a free trial: www.amctechnology.com/get-started/
Can you share the documentation here?
I am not sure what you're referring to. Feel free to email me at info@amctechnology.com Matthew!
Do you guys have a quick demo for Aspect?
Sure, feel free to contact us @ info@amctechnology.com or get more info here www.amctechnology.com/integrations/aspect/
Keep up the great work! You need more views. Have you ever looked into using promosm?? You could use it to promote your channel!
Can we customize logo or add some buttons when we minimize the frame
Yes, you should be able to! Please reach out to info@amctechnology.com for more info.
Thanks u
No problem!