Imposters stealing Utah restaurant names to deceive drivers and customers on food delivery apps
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- Опубліковано 26 сер 2024
- When a popular Provo pizzeria couldn’t get a food delivery app to remove an impostor account, the owners decided to Get Gephardt to investigate.
Read more: ksltv.com/6311...
Door dash is trying to force you to enlist their service. It's a con.
Yep! DoorDash is scammy
Just like the better business bureau, the BBB. They're nothing more than a mob protect racket. Either you pay them or you get no rating...
100% believe they make fake accounts for restaurants that don't sign up
Its like Yelp...if u dont list on it, theyll give u bad reviews
pay us or else... that's a mafia move
guy fought them for a year and doordash acts like they swiftly took action LOL
I bet they intentionally leave it there with a status CLOSED to pressure small business owner to work with them. D1ck move.
That what happens when Door dash hires idiots. look bad for door dash
Doordash and UberEats are the worst. You have to threaten to sue for them to take it down and even then it takes months.
Doordash took over a year to remove his restaurant, and they called it "swiftly" !? What a bunch of hypocrites
"We don't want negative publicity so we SWIFTLY removed the restaurant name from our database"
That's what they meant by "swiftly". Sort of like banks that won't return your money due to scam UNLESS you ask news agency to air a story about how bad they are.
You’re using the word “hypocrites” inappropriately
That pizza looked really good.
At least he got some free advertising from the News.
They only took care of the problem because a reporter was contacting them about it and they didn't want bad publicity.
Sad people have to go to the media for people to do the right thing.
wait till u here about the insulin and medication scams we got going
Someone should tell Gephardt about Julian Assange
At least he got some free advertising from the News.
It's the same deal with any big company (like UA-cam or Twitter/X). These companies will only listen to those who either have a huge following, are influencers, or in this case, the actual news outlets! Trying to get a hold of these companies as an individual/small company is near impossible.
this clown was to dumb to threaten legal action that's why they treated him like a mug for a year
DoorDash needs to be sued into oblivion what a joke of a company. Can't delete a listing? What kind of joke of a platform for that.
Never used one of these apps, probably never will (even if I wanted to, I live in a tiny town). Every time I hear about them, it's always something shady or weird.
I myself have had several orders where drivers go to the restaurant and then after waiting there for quite awhile, the order is cancelled. Then the next day there is a message stating the the restaurant is temporarily closed. I feel bad for the drivers.
Don’t forget releasing a false statement in response. If they had a zero tolerance policy for fraud the listing would have been gone within minutes of the owner contacting them.
@@Callidus7SSM Not necessarily. They need to validate the relationship otherwise you'll have the reverse scam-- someone will cancel the competition's legitimate online storefront.
What they need to do is actually validate each storefront-- storefront name, multiple pictures of the premises (including kitchen), health inspection, managing partner's driver's license, incorporation document, business license, phone, address -- and then have a trial run for multiple successful orders -- and then the check/payment actually being cashed in the stated business banking account -- before going live for everyone else. And any changes that are made (business name, pickup address, billing/contact info) should require revalidation while the old listing remains enabled (unless disabled from the same validated account).
Not just DD, but *ALL* delivery companies that just aggregate every restaurant with an online portal for orders (that's how this Pizza place got sucked in) should be fined whenever a service company (not just food) appears on the site but has no established contract from the service provider to be hosted on the platform.
Each time it happens it's $1000 to the business - for each week the listing is on the service without established contract signed - IN real INK!! by hand! - by the business owner.
Can you imagine being told "there’s nothing we can do about it" from the company that runs it...
Yes I can. I hear that from my managers, including a regional manger, quite often. They are too lazy or cheap to fix the problem, even though they and the managers above them run the company. It's more profitable to run a company with low paid lazy, incompetent, and disorganized people than running a professional, organized and intelligent company. For door Dash they just wants to have more listings on the app even if those listings aren't available, which is fraud, IMO.
All. The. Goddamn. Time. It's either "Sorry, there's nothing we can do", or "Sorry, you'll have to send it in for service", or "Sorry, best we can do is next month." It's ludicrous.
I think businesses like door dash should be sued
For what?
@@youtubesucks1499 For telling their customers that businesses are closed. It is a misrepresentation of fact. And, although I cannot prove it, can we really say that they didn't do what they did to this restaurant to try and force them to start using the app.
it's not their fault you cant control yourself, dont order every five seconds maybe, people make themselves fat not food places.
I love door dash. If they would bring cigarettes I would never have to leave the house on weekends.
FOR WHAT?
It's so stupid that news agencies have to get involved for normal people to get something done about this crap happening to them.
Always been like that
Contact your legislators about the need to reinstate Business Ethics classes being a requirement for obtaining a business degree. The 80s saw this requirement fall to the wayside. Business Ethics is sorely needed to be reinstated.
MOB tactics! Trying to force businesses to comply! Sue them!
Absolutely. Use us and no one gets hurt.
All these Apps need to be regulated and held accountable, no better than Social Media apps...
Why?
Hahaha 🤡
MOAR GUBMINT!!!1
Cause their service is shite@@youtubesucks1499
Why would you want to grow the government?
From a statistics standpoint, this restaurant represented an extremely small percentage of door dash listings. Probably less than .1.
If you want to grow the government over a percentage, let's talk about the percentage of illegals...
If Nico’s pizzeria has been dealing with this situation, regarding DoorDash, why not sue them. It’s hurting his business and image.
David vs Goliath
He probably doesn't have the money for a lawsuit like that.
Because he would lose and need to pay for their lawyer.
We have refused to use door dash or Uber eats for these reasons.
These platforms are doing this on purpose to strongarm businesses. This shouldn't be that easy to fake a listing.
Need to have a class action with these businesses that don’t want it
Sounds like door dash is Mad that he wont do buisness with them..
Or a competitor found another form of swatting.
Doordash: we take fraud every serious
Also doodash: added tens of thousands of restaurant during covid without permission
Prove it, or you are a liar.
Lol very true
People like you are the most annoying person on YT
Also looking to argue with someone
A quick 30 seconds will have confirmed my facts
You can't post link on YT@@GrandMoffVixen
DD even have a lawsuit about this @@GrandMoffVixen
People like you are the worst person on UA-cam
Always looking for a argument
A simple 30 seconds search and you'll see I am speaking facts@@GrandMoffVixen
We need to criminalize calling pizza “za”
Za
😂😂
Maybe it is a Utah thing? I never heard it before, and hope I never hear it again. If you do not have time to say the word "pizza", you do not deserve to have any. 😎
He got that Zaza 💅
@@freemagicfun you give out heavy white pædo in Asia vibes, I seriously hope I’m wrong
There is also a rise of Ghost Kitchens.
Yes and I got food poisoning from one of these places cooking from their kitchen!! As it turned out they were using another official restaurant's name and it is still on Uber after I informed them.
@@Unlike230Ayo I’m ngl I may do that, but I have actual certifications for food safety ( just not owning a restaurant )
There's a ghost kitchen in my neighborhood that has about 5 different restaurants in one big building. I was looking for a pizza place and was welcomed to a group of dashers/ubers waiting for food. I quickly left.
@@blak3brutus229respect to the small business, just remember once you hand over responsibilities expect the worst. you can't trust nobody.
@@SirCavemaninthewest it’s technically illegal, and black market supported by Uber, it’s me buying meat and veggies from Publix and making it cleanly at home, thing is it’ll be me at home so better be okay with it and I won’t tell you 😂
Now I want some NIco's Pizza, looks good!
It looks doughy and undercooked. But, no surprise it’s pizza from Utah.
think you may just be a druggie.@@alwillk
@@alwillk too many toppings before cooking, must cook part way, then add more toppings and continue cooking... not all toppings on in the beginning
their not wearing🧤
@@OuterSpace-1-0.0 You only need gloves for handling raw meat. The toppings used on pizza are precooked, frozen, then reheated in the oven. Duh. And it's "They’re not" and you use a capital at the beginning of a sentence. Just to let you know.
These food delivery companies are generally nothing but trouble for restaurants.
The "gig" companies are connected to large chain restaurants, like @mcdonalds, @wendys, and @jackinthebox.
Where investors, whether individual or groups are common among the companies.
This is a particular problem, but "generally nothing but trouble" is genuinely a dumb nonsense statement.
@@TruthTellerTVnot really, if they have a delivery driver that's their own employee, a restaurant can do way more than they can with one of the door dash randos that picks an order up off a shelf
Its true, as a cook, its always a special order of something not even on the menu but we have to comply. As someone who actually deals with them, yes they are nothing but a hassle and doesn't tip anyone in the restaurant. I would be very happy if we opted out of doordash. Total waste.
Whether it's in person or delivery...just do your job and make the food!! restaurant workers have become so lazy
Pizza place: "we have trained delivery drivers" Door dash: "what if we sent monkeys instead?"
It's funny when the store owner asked and asked DD to remove fake account, but they refused. When the TV asked, suddenly it was gone.
Only took action once the media finally got involved.
I'm sick of needing to contact the media to get corporations to do the right thing.
I believe it was in the 80s when the universities implemented the change to business degrees that no longer required Business Ethics courses to be taught or as a requirement to acquire a business degree. Contact your legislators about reinstating Business Ethics laws and degree requirements.
Doordashes response that starts after the 2:05 mark, is IMHO basically the same textbook kind of answer that I was trained to give as a supervisor if ever an employee has messed up bad and immediate damage control had to be performed so quickly that the only good response is to act like we were already on the problem asap; if not to begin with.
You can all basically reinterpret their answer into "We understand and accept that there has been a horrendous error that is totally and completely our fault for not having dealt with sooner, but due to us somehow not knowing that this was happening due to some incompetent employees, we are now going to try to save face by acting super promptly to resolve the manner now and for into the foreseeable future. We're very sorry, even if we won't say it, cause that would admit guilt."
Sue door dash for defamation or Tortious Interference to your pizza business.
Door Dash is giving out false information and that is causing people to believe you're not open or that you are giving bad service.
How is this not a law suit?
Because it isn't one ?
Because it's a lawsuit
I always wonder with stories like this, why didn't they talk to an attorney? My brother owns a small business and has an attorney on retainer to help deal with any problems may come up. It sounds to me that this is some kind of copyright infringement in that doordash is using the company's name without consent and possible intentional misinformation by saying that the pizza shop is closed instead of removing it from their restaurant listings.
I just typed the same thing. Nico’s has been dealing with this situation for over a year. DoorDash, like the gentleman said has done nothing about it. Meanwhile, it’s hurting the company business and image.🤔🤦🏼😤
@@NeilHoward-kp2gcif they don’t have the money to retain a lawyer, then they are out of luck?
In the end, we should be able to expect honesty, period!
Door dash is a joke
They probably didn't register the logo with the US copyright office before it got used by doordash so attorney's fees aren't on the table.
@@TheCatherineCC It's not the even the Logo its restaurant location and listing. Two restaurants can have the same name and not be listed with a logo on these sites but it's the implication of it being Nico's Pizza at his location. Door Dash would have more money to fight this battle in the long run but Nico was smart because this was more press for him and his company which will be more pizza sales.
That's exactly what I was thinking while watching this. They were trying to strong arm him into joining. He should've sued them for loss of business.
sue the crap out of them and demand lost income because of misinformation. This dump of a corporation should be out of business asap
What Nico said at the end is standard operating procedure for Door Dash. It's happened to a few small restaurants I know of around here. They are the ones who create a fraudulent listing for a company and try to strongarm them into accepting their service or suffer with bad listings and/or bad reviews.
Get an Attorney.
Doordash, Uber, and all these other gig apps are unregulated and basically do whatever they want. They’re able to wash their hands of responsibility. I drive a cab and Uber and Lyft ruined it.
Shocker. A cab driver mad at Uber and Lyft.
Refused to use them now, and always refuse to use them. I’m paying for a truck I might as well do it myself to get it done right
As a delivery driver. This does sound like a scam that happened years ago. Only it was an order on Postmates for something like a cup of water. Then results in that text or call of someone pretending to be support.
In all honesty apps like DoorDash expanded by listing restaurants without permission. Same with Postmates and I'm sure UberEats, Grubhub was last to adopt it. But as the owner of Nico's said, they want them onboard. Which again as a delivery driver. Bad idea. They're convenient, but the loss in people walking in is sad. Not to mention drivers stealing orders. Or worse customers lying about receiving the order to scam a free meal. The restaurant still gets charged for it and they lose money making the order and packing it.
Great work KSL! I love local journalism like this with a good ending.
I can't believe there are imposters among us who would do something like this.
These delivery services were doing this themselves when they were starting up. Scoured websites or sent people to take pics of paper menus, then called in pickup orders pretending to be customers
Honestly, it would surprise me if it’s not so much a case of imposters as it is DD trying to force business to use their platform mafia style.
After all, no one seems to know who is getting any money from this. Sounds like an inside job to me.
That’s the doordach way of saying “you either work with our platform or you have a problem with our platform”.
Advertising an open store as closed is grounds for a defamation lawsuit.
I use UberEats all the time. I never imagined there would be a restaurant listed on there that didn’t want to be. Scammers are apparently the bane of everyone’s existence.
In this case, the scammers are the delivery services. They mailed out credit cards to all of the drivers so they can pay for orders at restaurants that haven't agreed to be on the platform. And they mark up the food 30% so they still get their cut.
So, DoorDash can lie to consumers, but small business are not? Sue Doordash into the ground, sue Doordash's families for raising criminals, sue all politicians that allowed this for even 1 second.
The criminal organizations known as food delivery services know exactly what they are doing.
Sue them!! That will get them to do it,
Restaurants need to either do their own deliveries or if someone wants a pizza, they can eat it there or take home. I have never used these delivery services and never will. When these delivery and ride services began I knew it would not be long before crime became a part of it.
You think that's bad, you should know that Pasquale's Pizza is actually Chuck-E-Cheese
What’s wrong with being added to DoorDash. You reach more customers.
First, there’s the cost. Restaurants pay a large percentage of each order to Door Dash.
Second, there’s the lack of communication. Door Dash will send drivers to restaurants before orders are ready.
Third, there’s service. When drivers “dirty” stack, spill drinks, turn orders upside down, etc., the restaurants take the hit.
Fourth, there’s the scamming: drivers stealing orders, customers claiming they didn’t receive orders or only portions thereof.
Doordash takes a huge chunk of the payment.
This is ridiculous. Food delivery apps shouldn't be able to list any business on their platform without express consent. They're also violating the copyright and trademark laws.
It's a good thing actually it's better to deliver for your own business
They dont want to pay their workers. Small businesses owners are notoriously bad at paying their workers more than minimum wage and hiring illegals.
“They’ve been serving east coast Za for years” let me find out they got that fire 😂
"Please reach out to support team, as well as, the news team"😂
Can't they just sue for libel if Doordash is saying they are closed when they in fact aren't?
We need to stop using food delivery apps.
I'm glad you were able to help him. For cities/states where this is a pervasive issue, I strongly recommend my fellow business owners reach out to your mayor/governor's office AND your city lawyer and state AG. These companies are going to keep trying to run what's basically a protection racket until you get the law involved.
I never not once trust any delivery apps because problems like this. That is why I just use a phone to order food.
They do it to us too. Pretty soon every industry will be owned by 5 people
For over a year they tried talking to customer service people at the very bottom of the totem pole 🙄🙄🙄🙄🙄
Tom Green back at it with "Undercutters".
its doordash. they send the driver to place the order and pick it up and pay. they do it here all the time to force owners to use them. it a "we are already delivering for you. why not make it official as a partner to give your customers benefits like cheaper delivery so they use it more." it is deceptive business and why its banned in some states.
Why is he not just registering his restaurant on all the apps and write they dont deliver food by the apps?
Also pretty irresponsible that the apps dont require verification from the owner before getting added to their platforms, this should definitely be a law and enforced by heavy fines.
I need someone to help me against Amazon, they won't take down a seller posing as my business. Now I owe the irs money.
Do i smell food? Nah, just an eventual class action lawsuit.
Pay this man 11million Now.!!!!!
Please don't say "za", shouldn't be in the vernacular of professional reporting.
Yelp has the same bad business practices to try to force you to pay for ads in order for them to address issues etc.
Sue for defamation.
I see a possible lawsuit against door dash.
“They’ve been serving east coast ZA for years”
Lawl.
doordash bullies restaurants like this all the time. I have seen first hand how DD will try to coerce a business owner into using there app. I think a class action suit is just around the corner...
It was DoorDash that was the culprit
now sue for loss of income
"And support their business," meaning "hey, this is going to happen again unless you give us money"
You lost me at "'Zaa'".
Glad he stood up
“Authentic East Coast Za.” I mean April is coming up. Lol. 😶🌫️
This is happening in Pasadena all over the place. There's a ghost kitchen next to my house and besides listing the same restaurant under four different names, some of them are literally copying the name of other restaurants in order to get their orders by way of confusing customers.
After seeing the pizza i think they should be permanently closed. Lol
Some US type of sh*, that's a tomato sauce cake ffs
I am glad that corporate handled it. Anyone who wants to advertise stuff like that should always be very honest. I don't like it when someone goes out and fibs like 5-year-olds about restaurants.
The amount of effort these scammers put into stealing others hard earned money could just as easily put into a legit career.
Nico's should have a lawyer to draft a letter to DOORDASH to thank them for taking the time to meet with Matt, and to come to an agreement to remove the fraudulent information from their app and website.
Then finish the letter with advising them that should this ever happen again, and there is an issue with not resolving your issue in a timely manner, that you would be seeking restitution for the loss of CURRENT AND FUTURE PROFITS, PLUS ALL ASSOCIATED LEGAL EXPENSES AND FEES. Profits from your customers not realized because they were being steered away from your business, due to the information that is or has been displayed on their app or website.
Don't let them off so easy next time!
The headline for this @youtube video seems to indicate a lack of investigative on behalf of the news channel that published it.
Reality is more likely that @doordash created the account in an effort to strong arm the business to participate on the delivery platform.
Get a lawyer and file a lawsuit!! I bet they settle out of court!!
Can you imagine how fast it would happen when you sue them for fraudulent practices?
DD should have to pay the guy for lost business because he never agreed to be on their site. DD is known for inflating prices of the places it does do business with, on top of deivery fees etc, another reason to not use them
Sue doordash for fraud, and tortious interference. Make it hurt for them to be this careless and callous
I finally feel this is the time to delete this app, especially being when I call customer service it sounds like a scam center
Sue them for millions. Not for what the one location may have lost but for the restaurant potentially wanting to expand/franchise and DoorDash hurting the single location’s profits and hindering their timeline for expansion. Over a year is unacceptable and these huge corporate conglomerates need to be held accountable. DoorDash added them to their site without any obvious vetting or comprehensive confirmation. Yet, when the business tries to remove themselves due to DoorDash’s widespread advertising stating that the business is closed it takes over a year!?!? This is infuriating. I’d be suing for a lot of money.
Wish we had those prices in California
I work down in Carlsbad most of the time and Yea those prices seem reasonable compared to the places I pick up at. Want the worst Pizza in Cali order that crap from Blaze Pizza!!
Corporate greed will not do it until the public view gets a hold of it
Get a lawyer and sue them. Why hasn't he done this?
DoorDash intentionally lists these businesses to force them to join the platform. Yelp does the same thing.
This is not a fraud issue other than the delivery companies themselves being the frauds, they do the same thing here in Australia, they did it to my sister in law. They take over your company name, add it to their platforms and make it impossible to remove it. Don’t believe the lies they tell you that it scammers, it’s not.
should have sued Doordash. I'm sure a lawyer would take on this case contingently.
That why we stay away from food delivery
It’s time to go back to calling the restaurants directly to place a pick up order and just go pick it up yourself to avoid this.
It's Zuh, Lisagna is Za. Pizza Zuh. SNL Skit lol
This is exactly how the mafia works.
lol I love how doordash puts the blame on scammers when they 💯 put that pizza restaurant on their platform. I guarantee that those orders are for the drivers to go in and place and pay.
The easiest way to get a stubborn or lazy company to do what you want is not to talk to their customer service, it's to put them on blast.
Why didn't he sue for defamation? You need evil lawyers to fight evil corporations.
So put ur little pizza place on DoorDash then…. Nobody praises you for your “stand against DoorDash” 😂😅
sue doordash. the worst predatory business model. class action lawsuit.
Sounds like a potential lawsuit tbh.
Whoever the guy from Nico’s pizza spoke to at DoorDash, should be fired. While that person might not have had the ability to resolve the issue himself, there’s a thing we call “Due diligence”. He could have said, “oh, this is terrible. I will reach out to someone who can resolve this issue”.
That is what a critical thinking human would do, but a person working for a paycheck? This is on par. That is just how some people are, not my pay grade, not my problem.