I've worked in housekeeping in hotels and cleaned rooms that have had dogs in and it's no more work than cleaning a room that didn't have a dog stay in it. Its no more time to hoover the carpet than it normally would take. They're just miserable people who run that B and B as they can't be bothered.
People always jump to conclusions about things like this. Disabilities should always be acceptable for everyone and everything. And we have remember, not all disabilities are visible. I’m one of those people. I’m on the autism spectrum. But I most likely won’t come across like those who have a more severe case of autism. That, too, differs from person to person.
I bring a carpet cleaner and clean the room immaculate. My dog doesn’t shed whatsoever and he’s a small Yorkie but as a dog owner, I feel like I should be respectful to the cleaners
In the UK, under the disability discrimination act, it is against the law to refuse Guide Dogs or other registered Assistance Dogs in a building that prohibits dogs, which means they have to be made the exception because they're classed as a mobility aid.
Sam Bee There’s no such thing as a register for assistance dogs in the UK. You’re not wrong though, it would be illegal to refuse a person access on the basis of their assistance dog. The only real exceptions are intensive care wards, operating theatres, and commercial kitchens, which arguably aren’t open to the public anyway.
Sam Bee. Some corrections don't have the intelligence to look at this issue and train their employees to set this issue straight. We still have problems with this in the United States. I told a lady who had a service dog that he was a good looking K-9 and she started to bite my head off until I explained to her that I was on her side. She explained that she has trouble with individuals who are against service dogs. She was in a IHOP who supports entry of Service dogs.
Once, back in 1989, my partner and I, and my Guide Dog D. stayed in a bed and breakfast. We called ahead, told them we had a dog, and they were fine with it. Well, either from the stress of traveling, or from the altitude (to Flagstaff Arizona from sea-level California!) or sudden warm weather, my dog "blew her coat" overnight! We woke up and there was dog hair EVERYWHERE! She was a Golden Retriever, so that was a LOT of hair! OMG! We borrowed the manager's vacuum cleaner, and my partner and I took several hours to completely clean and detail the room! Since my partner had worked as a hotel maid once, she knew how to clean a room properly! When we were finished, several hours later, the room sparkled! We offered to pay any extra cleaning costs, but the B&B owner said it was fine, and that we were always welcome to return with my Guide. Yes, dogs CAN cause problems... but if the situation is handled properly, it's no worse than traveling with a small child.
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
Actually, people with visual impairments use Guide dogs, and they're not "accents"... they're legally considered necessary medical equipment. People with other disabilities, like diabetes or seizure disorders (among many other things) use Service Dogs trained to assist with their health problems. Both are legally protected under the ADA (Americans with Disabilities Act), which is a Federal Civil Rights Law. Therapy Animals are highly trained and certified to work with many people... usually in nursing homes, hospitals &/or assisted living facilities. ESAs (Emotional Support Animals) are basically well-trained pets that only have rights when it comes to housing.
@tammyrawdon3587 In case you didn't notice, this incident occurred in Canada, not the US. Apparently Canada, or at least the Province of Ontario has a different set of laws or rules than here in the US. I would like to see the two countries match their laws, so as to normalize what both countries do. However, even the US still has problems with ignorance of the ADA and it's enforcement. We need to make things easier for those with handicaps to travel and enjoy both countries. Two problems. First, I couldn't help but notice how quickly this B&B jumped to a lawyer. It's evident that these people care more about making money than they do the well-being of their customers. The listing for their business needs to be flagged with their non-cooperartive attitude. Just as a general rule I wouldn't want to spend my money with them. Second, the so-called comfort animals are spoiling things for people with legitimate trained service animals. People are using the ADA to force people to accept these untrained animals, and that just isn't right. I don't know how to ensure the well-trained guide animals are separated from people that just want to take their lapdogs around with them. Best of luck to all.
@markschneider8815 😹👍You're right, I didn't notice that a Canadian story had snuck in with all of the American ones I'd been watching that day🤦♀️ Or that it was that old... bc I think they have changed it to more similar rules to us since then. The USA used to require "professional" training, vests &/or harnesses, and certification papers, but found that all of that regulation was actually preventing people with disabilities from getting them. Most have more expenses and less income than the average person, and it became egregiously expensive and difficult to jump through those hoops.
It seems to me they care more about their reputation than anything else. I can’t think of any other reason they’d have their lawyer tell anyone who badmouths them to shut up.
I worked at a 4 star beach resort for 13 years. We always made special accommodations for anyone who had a service animal. When a service animal was going to be on property, everyone got a heads up and reminded that the dog was working, to not pet the dog unless the owner gave permission etc. We even left treats in the unit for the fur babies!
That must have been fun. I know you couldn't pet them without the owner's permission, but just knowing you have a dog & being able to leave treats & seeing them around must have been fun.
Here in the US, the only time we can ask a person with a service animal to leave an establishment is when the service animal is acting out and the handler can’t get it under control.
With some people claiming is in Canada the next best solution is to leave a comment on trip adviser. "Dont waste your time at this bed and breakfast if you are disable and have a service dog/guild dog. Boycott it if you have or know someone thats disable." That comment will let people know how the place really is. Plus Im not in Canada so their lawyer cant touch me. Lol.
actually your wrong there. Slander and liable dont stop at borders. The only thing stopping a lawyer is desire to deal with the legal system in your country
All dogs are amazing, but service dogs are truly special. Even among these remarkable animals, guide dogs are in a class all their own. I’m not familiar with Canadian law, so I don’t know the legal ramifications (if any), but this was certainly a despicable act by the BnB owner.
Im guessing this type of stuff is exactly why some new laws were passed and everyone at work had to take a mini online course about what rights people with disabilities have and how to treat and assist them while on the job
Its is so terrible to hear these kind of things happening to people with a disability. These facilities, businesses, or organizations will just lose business and their reputation. As long as the animal like a dog is a service animal it should be ok. I'm upset that these kinda things happen.
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Bully's run when confronted. Because bully's are cowards and don't care about anyone but themselves. You beautiful lady and your awesome guide and helper will always be welcome at my home.
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
I’m from the uk and some years ago I read of a blind person denied access to Burger King in London because of their guide dog I commented which prompted replies back n forth and resulted in an investigation
ADA doesn’t really apply in Canada but we do have similar laws that protect people with disabilities. The people who run this BnB are just trying to act big because the business is being run out of thee home.
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
The lawyer is wrong the posted comments were not libel since it did not specially allege a violation of law and just because someone uses a loop hole in a law to discriminate against blind people does not maje such actions noble, honorable or ethical.
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
If that’s the way it is, then all of the Bed & Breakfast places should be shut down and forced to remain as homes for the people who own those places because of their blatant discrimination against people with disabilities.
I'd like to take the time to point out that not all guide dogs shed. I had a beautiful standard poodle named Motley trained by Pilot Dogs. Non-shedding breeds are perfect for those who are allergic to dogs that shed.
I was under the impression that by federal law all service dogs were allowed into any public facility.Federal law superseded any provincial regulation. I think that the lawyer in question is full of it,his interpretation would never stand in court.
I can think of inly one reason why a BnB might have been right to refuse a service dog/animal. Considering the fact that a BnB is a privates home that reason would be if the owner had an allergy to dogs, which would mean having a dog in the property the BnB would be unable to operate as the owner would be incapacitated due to their allergic reaction. This is the ONLY reason I can think of as otherwise service dogs should be accepted as per the law.
What if other guests have a severe allergy to dogs? Or if someone is severely triggered into a major panic attack or reaction due to a phobia of dogs? It seems to me that no matter what, someone will feel discriminated against.
@@sanperry That's not discrimination though, allergies and phobias are a personal responsibility. Any where you go at any time could have a trigger. It's up to the individual person to be prepared when that trigger event occurs. That's not the same thing as having a disability, it's not the same as needing constant aid just to be able to function normally. It's apples and oranges.
@@YamiSphinx people have been known to die from allergic reactions. They can NOT anticipate when a reaction will occur, unless they are willing to live their lives in a completely closed environment. What your statement amounts to is that the death of a person with an allergy is an acceptable sacrifice for the ability of a blind person to stay in whatever BnB they want.
@@ajvanmarle you can see a dog coming and avoid it. You cant see a seizure coming but a service dog can sense it. Per the law dog allergies are not a reason to refuse a service dog.
@@ajvanmarle It seems like the solution in the case of reaction would be as if you have a reaction to smoking! Only if the owner of the B&B was allergic to dogs1
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
Use AirBNB, they have it specifically written into their policies: Are hosts required to accept assistance animals? Generally, yes, unless there is a threat to health or safety (see below). At Airbnb, we acknowledge that assistance animals are not the same as pets and serve a crucial function for their owner. As stated in our Nondiscrimination Policy, hosts are expected to reasonably accommodate reservations where an assistance animal may be present, even if their listing/house rules state “no pets”.
@ Then they have no business running a BnB in the first place. What is someone came in with animal dander or for on their clothes? Incidentally, there are breeds such as the Poodle and Poodle blends that don't shed.
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@@catmac4700 If someone opens their home to guests it is still their and not a hotel. If people want a hotel go stay at one of those, but a B&B has house rules and if they don't want to stick to them then don't stay there. it doesn't matter if the proprietor can't stand the smell of a certain perfume, all they need do is say they're full sorry bye.
I confirmed with an Airbnb host that we had a service dog and was given the green light before booking, had it in email. Then he tried to add charges for extra cleaning saying that there is dog hair on the bed (our dog sheds very little and wasn’t on the bed). Then they wanted to add charges because they needed to vacuum. Airbnb is halfway decent but half trash because people are trash.
We are a family that raised a seeing eye puppy so I sympathies with the blind having guide dogs. On the other hand, I have severe allergies and asthma. If a person arrived at a property that I owned with a cat, I would need to deny entry unless they were crated during the stay. It isn't a matter of some hair, but dander and my ability to breathe.
I will never go to Ontario now, as I have a service dog due to my complex ptsd from childhood abuse. I will never understand why people needing a service dog are treated so poorly by our governments. As I got my ptsd from being in the government run foster care system SHAME ON THE GOVERNMENT LOCAL AND FEDERAL
well canadians if you want immediate access move down to America where those exceptions mentioned are not valid excuses under USA Federal Law and many states enacted supplemental laws to further protect access.
@RinnyRue I've been asked to show an ID to prove my dog is a ligitament service dog. I just laughed in their face while stating. How can I show you something that does not exist? They said a team came in earlier that day and showed them an ID the person told them that if someone comes in and does NOT have an ID it is a fake. Hum I gave them an ADA card. Then showed them on the ADA website the actual laws reguarding that issue. I told him I can have you fined for even asking me for that. There's only 2 questions you can ask. Is that a service dog required for a disability? Yes she is. What task/tasks does she preforme to medigate you for your disability? She's a medical alert dog. She let's me know before I have a seizure.
and joseph, the amount of people in america that use this law for their pets is too high and the real service dogs are being denied access more then in canada
@@DedraAmbroseandSnow The amount of ignorance regarding service dogs is staggering. Honestly it’s the owner’s responsibility to to teach their manager’s and then the manager’s need to teach the rest of the staff, but it seems like a huge amount of restaurants, convenience stores, etc. simply have no idea what the law is.
Someone who lives as your neighbor to the south. The Americans with Disabilities Act is also being bashed. For making it hard for “registered” service animals (pets I should say) to go into public places. No training for those dogs. They are given the royal treatment while teams like me and my psychiatric and medical alert service dog in training is denied access or questioned illegally passed the two allowed questions or harassed by the public and businesses because of my invisible disabilities.
Alright, I'm gonna go out on a limb here and accept the interpretation that this BnB is a person's home and if they have no employees and don't want a dog in their house they can do that. Fine, they're jerks, but fine. There are plenty of BnB's where you need a personal reference from a family friend to book, so fine, be picky. Why did this woman deliberately try to get a room there after her friend was turned away? Are there no other BnB's in cottage country? I mean, we've turned up an underlying issue, but I feel like this has gone really out of proportion. Are we going to go full media on the next BnB that only has stairs because it's in someone's house and renovating isn't in their business plans?
Exactly, I'm a disabled person with many physical and health issues and I'm trying to get a service dog before college. I don't think that private home businesses should be forced to accommodate those with animals. Yeah, it sucks and all but I'm actually allergic to dogs. I'm taking allergy shots but I've met people that doesn't even know that these shots exist. I'm sorry, but the safety of others comes before one person with a dog. Plus, this is a private business in someone's personal home, not a hotel. They are not under the same regulations and guidelines. Geez
No. It stops being a "private home" when you turn it into a rentable property for the public. If they cant figure that out then they need to either stop or move out. And its not "fine". They are monsters and need their business destroyed.
Agree that they have the right to turn business away, but to threaten people with a legal cease letter because they complained online? That's unacceptable
People's experiences like this make me wish I had the money to open a BnB specifically for people with service dogs, complete with the best dog park the dogs have been to in their entire lives.
It took the news to send the businesses and those who live and work wherever they want to back off and NOT treat those of us who also live and work wherever we want to either comply with the state law, the federal law, the Constitution of the United States of America, and the Americans with Disabilities Act or face serious problems for their blatant discrimination against those of us who are NOT them.
"B&B's are private homes" Sure they are untill you start offering people a service in exchange for Canadian dollars to which you add a sales tax and municipal / Federal laws Once you are open to the Public It's just that "Public" not private And you can not pick a Type of race, gender, disability, faith. Having a "private setting" on there website Means Paying customers have the right to be a part of the private settings ..Nothing more or less They are not confined to a room during the payment of having just a room lol
This sort of thing makes me angry, it's like saying "We don't allow any disabled people in our BnB, you need to leave." Under the ADA Law, you cannot turn away anyone who has a Service Animal, they can go anywhere the Public can go.
The AirB&B and their lawyer in this video should cease and desist their operations and business licenses because they discriminate against people with disabilities, discriminate against the real service animals, and violate the Americans with Disabilities Act.
This is Canada right? In America people with service dogs can go wherever they want. It’s a Federal crime for a business to refuse service to people with service dogs.
@Bos Fla Ok, I guess I should have rephrased. Service dogs can go wherever the PUBLIC would normally go. A “normal” person wouldn’t just go into a restaurant kitchen, or certain areas of zoos like the feeding areas. Since private clubs are private, they can deny service to anybody who isn’t a member. And you are right about places of worship. I forget the actual rule on that, but they are at least restricted in some way. And they’re also not allowed in hospital rooms during surgery, but I believe they’re allowed to be in hospital recovery rooms.
may is say this effffff bnb plus deny to any person the accommodation, services or facilities available in any place to which the public is customarily admitted which means that bnb cant deny them
If the BNB states animals are Not allowed then people should respect their home and go somewhere where animals are allowed. Stop BULLYING the BNB owners.
Chi, I am dead, very disappointed and angry. This is definitely the same story for me. Can’t job coaches be allowed in at workplace like this is totally bullying me
Sure, that loophole DOES exist in Ontario, but maybe people should just do the RIGHT thing by allowing the guide dogs, but in worst case scenario, add a separate BUT refundable security deposit for any damages the animal may cause? I don't know, just a thought.
@@julieeverett7442 No they don't. As soon as it becomes a place of business open to the public, it is subject to all applicable laws. Just because you dont like that doesnt make it untrue.
This ignorant people who don't let these service dogs in there places should be arrested, some of this people really depend on there dogs and these animals are very expensive to train. Plus they help people who have served in our military with PTSD.Stop Making it hard for these people who need there service dogs to survive
You might be just trolling, but if not... I'm not sure of the laws in Ontario, Canada (edit: just checked and in Ontario, Canada they have a similar act to the U.S. ADA called AODA with fines that can range from 50,000 to 100,000), but if you are in the U.S., and you took that action then your business could be reported to the proper government officials, they'll investigate the matter and fine your 'arse for violating the Americans with Disabilities Act which can be as much as $75,000 for the first offense. I worked for a small business owner who operated a used automobile dealership and car rental company who was just as obstinant and ignorant as you were. The sales office was only accessible via a flight of stairs and did not have a wheelchair-accessible ramp. Several of us told him he really needed to put one in, but he refused, stating it was his business, his property, and he wasn't going to waste money on a ramp because no one in a wheelchair was going to come and shop for a car at his dealership. Well, someone who was confined to a wheelchair showed up one day to come in and buy a van. The owner told him he had to come in to do the paperwork, but the guy couldn't get into the sales building because of the stairs. The disabled customer reported it to the city and US Dept of Justice. My boss at the time was ordered to put in a wheelchair ramp, but he tried to fight it. Long story, short, he lost, was fined $70,000 plus had to pay court and lawyer fees, and was ordered to put in a wheelchair-accessible ramp to the sales office within 30-days or face additional fines. I don't know if he kept trying to fight it or eventually complied because I and several other employees quit shortly after the incident.
@@Mind-Over-Body it’s law duh. Service dogs are not pets, there defines as medical equipment, same as telling someone who needs oxygen “sorry you can’t bring that gross medical need in here” deny a service dog then enjoy big fines. Service dogs are held to high standard to be CLEAN and well behaved but idiots could care less about law
This is the one instance where I believe a business should be able to refuse service. Bed and Breakfasts are often run out of peoples homes and they should absolutely be allowed to say whether or not they allow animals in their business. There's always other B and B's that the lady could have went to that did except dogs, so she's the one that is being discriminating and putting someone out of their rights. Much like Christian bakeries, just go somewhere else, for the love of God.
The ADA in the states is much clearer. A service animal is to be allowed access to any place, business or area where the public is allowed. Seems to me Canada needs to take a clue from our law. No loopholes.
Seriously??? Do they not understand this is a violation of the ADA state and federal laws. The greatest defense is the truth. Congratulations you are now internet famous and your cease and desist letter means nothing when this goes viral.
I really believe that the laws gonna have to change. You have to change the laws. You’re gonna have to protect these people and their service dogs.. And if they are harmed in anyway, there has got to be a lost it to protect these people I am serious. Everybody has got issues and we do not discriminate because they have a service dog. You do not discriminate people.
I totally appreciate real service dogs and guide dogs for the blind in particular. But sorry: a private home is a private home.. even if B &B-there are other places to stay.
Cool story bro. You might want to educate yourself on the law. When you open your home as an Airbnb you will follow ADA law or you will be criminally charged
@@danielledewitt1 That's already disgusting. I would never eat at a place that had a dog. But this is their home and they don't want these disgusting animals in their home. Neither does anyone with a sense of hygiene.
The same argument with service dogs can be used for guns. Just because someone else is uncomfortable with your gun does not mean that they have the right to ban it or infringe on your right to Cary if it is a public place. Or a public business. And yes even a federal building. If you draw that weapon inside building then and only then if you're not threatened in the doing so of it should you have any issue. Police carry guns in federal buildings all the time. Where have you police who are servents to the people allowed to do this and not the people themselves? You assume wrongdoing and criminality when there is none. Why not assume sanity instead and Common Sense instead?
Freedom of association. The business should have the right to turn her away. What about customers who would stay at the hotel who have allergies? Dont they have any rights?
What they did was very distasteful but under current law, businesses do have the right to refuse service. But if I owned the B&B I would have tried my best to accommodate the lady and her dog. After all, she's a paying customer and you should never turn away money... those at the B&B were acting snobbish.
Cool Then they shouldn’t open it up to the public if they are not willing to accommodate the disabled who have genuine needs for their service animals.
I understand a service dog should not be refused but if you have an establishment that you want your establishment to read "no pets allowed" so that people who prefer to not stay somewhere with pets have been. I understand that. I don't think it was against her. You have to realize people are allergic to animals also.
@Bos Fla Understood but is a dog not a dog whether a pet or a service dog? Do you think someones allergy to dogs is going to care if that dog is a service dog or not? That is my point.
@Bos Fla Again I understand that fact but If I am severally allergic to dogs my allergies don't care about the dog begin considered medical equipment by law. And again, I am not fighting against the dog being allowed because it is a service dog and is needed but I just wanted to put out another point of view.
@@toddplummer1187 no. the moment they decide to make it air bnb means it's a business. and it should be subject to the same regulations as other businesses.
To Sunrise Bed & Breakfast: You should lose your freedom for discrimination against people with disabilities and violation of Americans with Disabilities Act. Also, your lawyers should lose his/her job and his/her freedom for the same reasons.
To the Sunrise B&B: YOU MUST COMPLY WITH THE AMERICANS WITH DISABILITIES ACT! YOU ARE VIOLATING IT! SHUT DOWN AND RETRAIN YOURSELVES RIGHT NOW OR FACE SERIOUS CHARGES AND JAILTIME!
The lawyer is wrong they did not have the legal right to deny them service. Clearly just flat out bullying. (I respect your opinion if you think otherwise)
I've worked in housekeeping in hotels and cleaned rooms that have had dogs in and it's no more work than cleaning a room that didn't have a dog stay in it. Its no more time to hoover the carpet than it normally would take. They're just miserable people who run that B and B as they can't be bothered.
I'll bet the dog is cleaner and better behaved than some people too...
People always jump to conclusions about things like this. Disabilities should always be acceptable for everyone and everything. And we have remember, not all disabilities are visible. I’m one of those people. I’m on the autism spectrum. But I most likely won’t come across like those who have a more severe case of autism. That, too, differs from person to person.
I bring a carpet cleaner and clean the room immaculate. My dog doesn’t shed whatsoever and he’s a small Yorkie but as a dog owner, I feel like I should be respectful to the cleaners
In the UK, under the disability discrimination act, it is against the law to refuse Guide Dogs or other registered Assistance Dogs in a building that prohibits dogs, which means they have to be made the exception because they're classed as a mobility aid.
Sam Bee There’s no such thing as a register for assistance dogs in the UK. You’re not wrong though, it would be illegal to refuse a person access on the basis of their assistance dog. The only real exceptions are intensive care wards, operating theatres, and commercial kitchens, which arguably aren’t open to the public anyway.
Sam Bee Same here in the US.
@bessarion123 sadly way to true hun
Sam Bee same in the US they should have been fined
Sam Bee. Some corrections don't have the intelligence to look at this issue and train their employees to set this issue straight. We still have problems with this in the United States. I told a lady who had a service dog that he was a good looking K-9 and she started to bite my head off until I explained to her that I was on her side. She explained that she has trouble with individuals who are against service dogs. She was in a IHOP who supports entry of Service dogs.
Once, back in 1989, my partner and I, and my Guide Dog D. stayed in a bed and breakfast. We called ahead, told them we had a dog, and they were fine with it.
Well, either from the stress of traveling, or from the altitude (to Flagstaff Arizona from sea-level California!) or sudden warm weather, my dog "blew her coat" overnight! We woke up and there was dog hair EVERYWHERE! She was a Golden Retriever, so that was a LOT of hair! OMG!
We borrowed the manager's vacuum cleaner, and my partner and I took several hours to completely clean and detail the room! Since my partner had worked as a hotel maid once, she knew how to clean a room properly! When we were finished, several hours later, the room sparkled! We offered to pay any extra cleaning costs, but the B&B owner said it was fine, and that we were always welcome to return with my Guide.
Yes, dogs CAN cause problems... but if the situation is handled properly, it's no worse than traveling with a small child.
I love service dogs! This is a great accent for people that are blind! They should be allowed everywhere! They are the eyes of that person! - tim
Service Dogs are not only for the blind if you did not know.
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
Actually, people with visual impairments use Guide dogs, and they're not "accents"... they're legally considered necessary medical equipment.
People with other disabilities, like diabetes or seizure disorders (among many other things) use Service Dogs trained to assist with their health problems. Both are legally protected under the ADA (Americans with Disabilities Act), which is a Federal Civil Rights Law.
Therapy Animals are highly trained and certified to work with many people... usually in nursing homes, hospitals &/or assisted living facilities.
ESAs (Emotional Support Animals) are basically well-trained pets that only have rights when it comes to housing.
@tammyrawdon3587 In case you didn't notice, this incident occurred in Canada, not the US. Apparently Canada, or at least the Province of Ontario has a different set of laws or rules than here in the US. I would like to see the two countries match their laws, so as to normalize what both countries do. However, even the US still has problems with ignorance of the ADA and it's enforcement. We need to make things easier for those with handicaps to travel and enjoy both countries.
Two problems. First, I couldn't help but notice how quickly this B&B jumped to a lawyer. It's evident that these people care more about making money than they do the well-being of their customers. The listing for their business needs to be flagged with their non-cooperartive attitude. Just as a general rule I wouldn't want to spend my money with them.
Second, the so-called comfort animals are spoiling things for people with legitimate trained service animals. People are using the ADA to force people to accept these untrained animals, and that just isn't right. I don't know how to ensure the well-trained guide animals are separated from people that just want to take their lapdogs around with them.
Best of luck to all.
@markschneider8815 😹👍You're right, I didn't notice that a Canadian story had snuck in with all of the American ones I'd been watching that day🤦♀️
Or that it was that old... bc I think they have changed it to more similar rules to us since then.
The USA used to require "professional" training, vests &/or harnesses, and certification papers, but found that all of that regulation was actually preventing people with disabilities from getting them. Most have more expenses and less income than the average person, and it became egregiously expensive and difficult to jump through those hoops.
It seems to me they care more about their reputation than anything else. I can’t think of any other reason they’d have their lawyer tell anyone who badmouths them to shut up.
I worked at a 4 star beach resort for 13 years. We always made special accommodations for anyone who had a service animal. When a service animal was going to be on property, everyone got a heads up and reminded that the dog was working, to not pet the dog unless the owner gave permission etc. We even left treats in the unit for the fur babies!
That must have been fun. I know you couldn't pet them without the owner's permission, but just knowing you have a dog & being able to leave treats & seeing them around must have been fun.
Here in the US, the only time we can ask a person with a service animal to leave an establishment is when the service animal is acting out and the handler can’t get it under control.
With some people claiming is in Canada the next best solution is to leave a comment on trip adviser.
"Dont waste your time at this bed and breakfast if you are disable and have a service dog/guild dog. Boycott it if you have or know someone thats disable."
That comment will let people know how the place really is.
Plus Im not in Canada so their lawyer cant touch me. Lol.
actually your wrong there. Slander and liable dont stop at borders. The only thing stopping a lawyer is desire to deal with the legal system in your country
All dogs are amazing, but service dogs are truly special. Even among these remarkable animals, guide dogs are in a class all their own. I’m not familiar with Canadian law, so I don’t know the legal ramifications (if any), but this was certainly a despicable act by the BnB owner.
Im guessing this type of stuff is exactly why some new laws were passed and everyone at work had to take a mini online course about what rights people with disabilities have and how to treat and assist them while on the job
Its is so terrible to hear these kind of things happening to people with a disability. These facilities, businesses, or organizations will just lose business and their reputation. As long as the animal like a dog is a service animal it should be ok. I'm upset that these kinda things happen.
Bully's run when confronted. Because bully's are cowards and don't care about anyone but themselves. You beautiful lady and your awesome guide and helper will always be welcome at my home.
Boycott Sunrise B & B.
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
I’m from the uk and some years ago I read of a blind person denied access to Burger King in London because of their guide dog I commented which prompted replies back n forth and resulted in an investigation
Hope this place gets fined 5,000 dollars for refusing this woman's service dog.
Or ANY Service Dog for that matter, under the ADA, all Establishments are permitted to allow Service Animals even if the place does not allow it
ADA doesn’t really apply in Canada but we do have similar laws that protect people with disabilities.
The people who run this BnB are just trying to act big because the business is being run out of thee home.
It's their home and they don't want a dirty animal in their house. I wouldn't either. Dogs are disgusting.
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
The lawyer is wrong the posted comments were not libel since it did not specially allege a violation of law and just because someone uses a loop hole in a law to discriminate against blind people does not maje such actions noble, honorable or ethical.
In Australia, it is illegal to refuse guide dogs. Exceptions are the surgical operating theatre.
That's discrimination .
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
If that’s the way it is, then all of the Bed & Breakfast places should be shut down and forced to remain as homes for the people who own those places because of their blatant discrimination against people with disabilities.
I'd like to take the time to point out that not all guide dogs shed. I had a beautiful standard poodle named Motley trained by Pilot Dogs. Non-shedding breeds are perfect for those who are allergic to dogs that shed.
I was under the impression that by federal law all service dogs were allowed into any public facility.Federal law superseded any provincial regulation. I think that the lawyer in question is full of it,his interpretation would never stand in court.
A BnB is privately owned. And apparently, they can be considered private homes, depending on the way the operate (whether they have employees).
I can think of inly one reason why a BnB might have been right to refuse a service dog/animal. Considering the fact that a BnB is a privates home that reason would be if the owner had an allergy to dogs, which would mean having a dog in the property the BnB would be unable to operate as the owner would be incapacitated due to their allergic reaction.
This is the ONLY reason I can think of as otherwise service dogs should be accepted as per the law.
What if other guests have a severe allergy to dogs? Or if someone is severely triggered into a major panic attack or reaction due to a phobia of dogs? It seems to me that no matter what, someone will feel discriminated against.
@@sanperry That's not discrimination though, allergies and phobias are a personal responsibility. Any where you go at any time could have a trigger. It's up to the individual person to be prepared when that trigger event occurs. That's not the same thing as having a disability, it's not the same as needing constant aid just to be able to function normally. It's apples and oranges.
@@YamiSphinx people have been known to die from allergic reactions. They can NOT anticipate when a reaction will occur, unless they are willing to live their lives in a completely closed environment. What your statement amounts to is that the death of a person with an allergy is an acceptable sacrifice for the ability of a blind person to stay in whatever BnB they want.
@@ajvanmarle you can see a dog coming and avoid it. You cant see a seizure coming but a service dog can sense it. Per the law dog allergies are not a reason to refuse a service dog.
@@ajvanmarle It seems like the solution in the case of reaction would be as if you have a reaction to smoking! Only if the owner of the B&B was allergic to dogs1
The businesses that violate the state law, the federal law, and the Americans with Disabilities Act should be shut down and NOT be allowed to reopen.
Plenty of blind people get around without a dog. Dogs are a health hazard and a nuisance in all sorts of public places. I don't care if its so well trained that it can do the Hokey Pokey. Dogs belong nowhere except in homes and parks
Use AirBNB, they have it specifically written into their policies:
Are hosts required to accept assistance animals?
Generally, yes, unless there is a threat to health or safety (see below). At Airbnb, we acknowledge that assistance animals are not the same as pets and serve a crucial function for their owner. As stated in our Nondiscrimination Policy, hosts are expected to reasonably accommodate reservations where an assistance animal may be present, even if their listing/house rules state “no pets”.
If a place doesn't accept a guide dog, I am not staying there. It should be accepted anywhere. It's a shame and illegal.
Liliana P what if the owners have allergies?
well then to bad its against the law to restrict them unless it is a private area and the person doesn't belong there
@ Then they have no business running a BnB in the first place. What is someone came in with animal dander or for on their clothes?
Incidentally, there are breeds such as the Poodle and Poodle blends that don't shed.
@@catmac4700 If someone opens their home to guests it is still their and not a hotel. If people want a hotel go stay at one of those, but a B&B has house rules and if they don't want to stick to them then don't stay there. it doesn't matter if the proprietor can't stand the smell of a certain perfume, all they need do is say they're full sorry bye.
@ Then they shouldn't open a business. That's what a BnB is : a business.
I confirmed with an Airbnb host that we had a service dog and was given the green light before booking, had it in email. Then he tried to add charges for extra cleaning saying that there is dog hair on the bed (our dog sheds very little and wasn’t on the bed). Then they wanted to add charges because they needed to vacuum.
Airbnb is halfway decent but half trash because people are trash.
if their friends were turned away a few weeks earlier then why would they want to stay there???
We are a family that raised a seeing eye puppy so I sympathies with the blind having guide dogs. On the other hand, I have severe allergies and asthma. If a person arrived at a property that I owned with a cat, I would need to deny entry unless they were crated during the stay. It isn't a matter of some hair, but dander and my ability to breathe.
I'm sure it would be different in the case of someone with allergies, but the owners of that BnB were clearly just being jerks.
Well yes, but how many guide-cats do you know?!!😂🤣I don't think it'll be a problem
You would think after all the BS about this over the past several years, this wouldn’t be a problem.
I will never go to Ontario now, as I have a service dog due to my complex ptsd from childhood abuse. I will never understand why people needing a service dog are treated so poorly by our governments. As I got my ptsd from being in the government run foster care system SHAME ON THE GOVERNMENT LOCAL AND FEDERAL
Yeah they want your money but then again they turn you back and it takes for them forever to pay you back
So are there any updates on this story.
well canadians if you want immediate access move down to America where those exceptions mentioned are not valid excuses under USA Federal Law and many states enacted supplemental laws to further protect access.
so simple, thanks for clearing that up for us
@RinnyRue I've been asked to show an ID to prove my dog is a ligitament service dog. I just laughed in their face while stating. How can I show you something that does not exist? They said a team came in earlier that day and showed them an ID the person told them that if someone comes in and does NOT have an ID it is a fake. Hum I gave them an ADA card. Then showed them on the ADA website the actual laws reguarding that issue. I told him I can have you fined for even asking me for that. There's only 2 questions you can ask. Is that a service dog required for a disability? Yes she is. What task/tasks does she preforme to medigate you for your disability? She's a medical alert dog. She let's me know before I have a seizure.
and joseph, the amount of people in america that use this law for their pets is too high and the real service dogs are being denied access more then in canada
@@DedraAmbroseandSnow The amount of ignorance regarding service dogs is staggering. Honestly it’s the owner’s responsibility to to teach their manager’s and then the manager’s need to teach the rest of the staff, but it seems like a huge amount of restaurants, convenience stores, etc. simply have no idea what the law is.
@@Whoopdido777 omg yes so true then you have morons who think oh ESA is a service dog. So I can take my fake SD everywhere with me
Someone who lives as your neighbor to the south. The Americans with Disabilities Act is also being bashed. For making it hard for “registered” service animals (pets I should say) to go into public places. No training for those dogs. They are given the royal treatment while teams like me and my psychiatric and medical alert service dog in training is denied access or questioned illegally passed the two allowed questions or harassed by the public and businesses because of my invisible disabilities.
BOYCOTT.
Alright, I'm gonna go out on a limb here and accept the interpretation that this BnB is a person's home and if they have no employees and don't want a dog in their house they can do that. Fine, they're jerks, but fine. There are plenty of BnB's where you need a personal reference from a family friend to book, so fine, be picky. Why did this woman deliberately try to get a room there after her friend was turned away? Are there no other BnB's in cottage country? I mean, we've turned up an underlying issue, but I feel like this has gone really out of proportion. Are we going to go full media on the next BnB that only has stairs because it's in someone's house and renovating isn't in their business plans?
I agree with you. A person's private house it's their say if you like it or not.
Exactly, I'm a disabled person with many physical and health issues and I'm trying to get a service dog before college. I don't think that private home businesses should be forced to accommodate those with animals. Yeah, it sucks and all but I'm actually allergic to dogs. I'm taking allergy shots but I've met people that doesn't even know that these shots exist. I'm sorry, but the safety of others comes before one person with a dog. Plus, this is a private business in someone's personal home, not a hotel. They are not under the same regulations and guidelines. Geez
No.
It stops being a "private home" when you turn it into a rentable property for the public.
If they cant figure that out then they need to either stop or move out.
And its not "fine". They are monsters and need their business destroyed.
halleluia sister! theres a difference between a private home and a business!
Agree that they have the right to turn business away, but to threaten people with a legal cease letter because they complained online? That's unacceptable
People's experiences like this make me wish I had the money to open a BnB specifically for people with service dogs, complete with the best dog park the dogs have been to in their entire lives.
Maybe we need to do a recertification of all of these businesses through the Texas Better Business Bureau
What about the ADA? Have you reached out to them to see what they say? Being as they are federal law.
That is disgusting😤
As a blind person myself currently on the waiting list for a guide dog this infuriates me!
It took the news to send the businesses and those who live and work wherever they want to back off and NOT treat those of us who also live and work wherever we want to either comply with the state law, the federal law, the Constitution of the United States of America, and the Americans with Disabilities Act or face serious problems for their blatant discrimination against those of us who are NOT them.
"B&B's are private homes" Sure they are untill you start offering people a service in exchange for Canadian dollars to which you add a sales tax and municipal / Federal laws Once you are open to the Public It's just that "Public" not private And you can not pick a Type of race, gender, disability, faith. Having a "private setting" on there website Means Paying customers have the right to be a part of the private settings ..Nothing more or less They are not confined to a room during the payment of having just a room lol
you will never see this in Australia..in Australia we accept them..cos that's the law..
Eric Blade it’s the law in the US to
I’d love to know what B and B turned her down! I’d give them the worst review in history! That place should be shut down!!!
That's messed up
The BnB crossed the line when they threatened to sue someone for complaining online.
That's the disturbing part
BOYCOTT THIS PLACE!...BOYCOTT THIS PLACE!
This sort of thing makes me angry, it's like saying "We don't allow any disabled people in our BnB, you need to leave." Under the ADA Law, you cannot turn away anyone who has a Service Animal, they can go anywhere the Public can go.
That’s terrible
Don't worry that happens over here in Brownsville Texas also
That's not a reason not to worry; it's an additional reason to worry.
Who doesn’t love lawyers?
The AirB&B and their lawyer in this video should cease and desist their operations and business licenses because they discriminate against people with disabilities, discriminate against the real service animals, and violate the Americans with Disabilities Act.
and this is why im losing my faith in humanity
@Dale Massie same
I hope that this BnB was boycotted.
Have you heard of any resolve sense this?
B&B needs a lawyer who is better versed in the law.
This is Canada right? In America people with service dogs can go wherever they want. It’s a Federal crime for a business to refuse service to people with service dogs.
@Bos Fla Such as?
@Bos Fla Ok, I guess I should have rephrased. Service dogs can go wherever the PUBLIC would normally go. A “normal” person wouldn’t just go into a restaurant kitchen, or certain areas of zoos like the feeding areas. Since private clubs are private, they can deny service to anybody who isn’t a member. And you are right about places of worship. I forget the actual rule on that, but they are at least restricted in some way. And they’re also not allowed in hospital rooms during surgery, but I believe they’re allowed to be in hospital recovery rooms.
Man the bnb can’t even afford a competent lawyer
may is say this effffff bnb plus
deny to any person the accommodation, services or facilities available in any place to which the public is customarily admitted which means that bnb cant deny them
If she's blind there's doctors for surgery no need for a dog
If the BNB states animals are Not allowed then people should respect their home and go somewhere where animals are allowed. Stop BULLYING the BNB owners.
AMEN!!
Chi, I am dead, very disappointed and angry. This is definitely the same story for me. Can’t job coaches be allowed in at workplace like this is totally bullying me
Sure, that loophole DOES exist in Ontario, but maybe people should just do the RIGHT thing by allowing the guide dogs, but in worst case scenario, add a separate BUT refundable security deposit for any damages the animal may cause? I don't know, just a thought.
They are in the Hospitality Industry, where's the Hospitality?
A bed and breakfast is a private home and some people are sensitive to or allergic to pet hair.
Garth Rice Then they should not open it up to the public.
@@Positivekitten but being sensitive to allergens can be considered a disability as well so what makes one disability greater than another?
They dont get to say its a private home when they rent to the public.
@@dr.algernonbenway1542 yes they do
@@julieeverett7442 No they don't. As soon as it becomes a place of business open to the public, it is subject to all applicable laws. Just because you dont like that doesnt make it untrue.
This ignorant people who don't let these service dogs in there places should be arrested, some of this people really depend on there dogs and these animals are very expensive to train. Plus they help people who have served in our military with PTSD.Stop Making it hard for these people who need there service dogs to survive
Update
If I own a business and don’t want animals there, then that’s how it’s going to be. Sorry. Hire a lawyer and sue me
You might be just trolling, but if not... I'm not sure of the laws in Ontario, Canada (edit: just checked and in Ontario, Canada they have a similar act to the U.S. ADA called AODA with fines that can range from 50,000 to 100,000), but if you are in the U.S., and you took that action then your business could be reported to the proper government officials, they'll investigate the matter and fine your 'arse for violating the Americans with Disabilities Act which can be as much as $75,000 for the first offense. I worked for a small business owner who operated a used automobile dealership and car rental company who was just as obstinant and ignorant as you were. The sales office was only accessible via a flight of stairs and did not have a wheelchair-accessible ramp. Several of us told him he really needed to put one in, but he refused, stating it was his business, his property, and he wasn't going to waste money on a ramp because no one in a wheelchair was going to come and shop for a car at his dealership. Well, someone who was confined to a wheelchair showed up one day to come in and buy a van. The owner told him he had to come in to do the paperwork, but the guy couldn't get into the sales building because of the stairs. The disabled customer reported it to the city and US Dept of Justice. My boss at the time was ordered to put in a wheelchair ramp, but he tried to fight it. Long story, short, he lost, was fined $70,000 plus had to pay court and lawyer fees, and was ordered to put in a wheelchair-accessible ramp to the sales office within 30-days or face additional fines. I don't know if he kept trying to fight it or eventually complied because I and several other employees quit shortly after the incident.
@@bobmiller6870 Why would he be trolling? People don’t want disgusting dogs frolicking around where they eat.
@@Mind-Over-Body it’s law duh. Service dogs are not pets, there defines as medical equipment, same as telling someone who needs oxygen “sorry you can’t bring that gross medical need in here” deny a service dog then enjoy big fines. Service dogs are held to high standard to be CLEAN and well behaved but idiots could care less about law
This is the one instance where I believe a business should be able to refuse service. Bed and Breakfasts are often run out of peoples homes and they should absolutely be allowed to say whether or not they allow animals in their business. There's always other B and B's that the lady could have went to that did except dogs, so she's the one that is being discriminating and putting someone out of their rights. Much like Christian bakeries, just go somewhere else, for the love of God.
The ADA in the states is much clearer. A service animal is to be allowed access to any place, business or area where the public is allowed.
Seems to me Canada needs to take a clue from our law.
No loopholes.
Seriously??? Do they not understand this is a violation of the ADA state and federal laws. The greatest defense is the truth. Congratulations you are now internet famous and your cease and desist letter means nothing when this goes viral.
Just stay in a hotel chain instead of tormenting a small business. It's their private home. They deserve to have rights too.
No. Once they rent to the public its not a private home. If they cant deal they need to stop renting.
Amanda, DON'T PET THE SERVICE DOG!
I really believe that the laws gonna have to change. You have to change the laws. You’re gonna have to protect these people and their service dogs.. And if they are harmed in anyway, there has got to be a lost it to protect these people I am serious. Everybody has got issues and we do not discriminate because they have a service dog. You do not discriminate people.
Hi Babs, how's your beach?
I totally appreciate real service dogs and guide dogs for the blind in particular. But sorry: a private home is a private home.. even if B &B-there are other places to stay.
Cool story bro. You might want to educate yourself on the law. When you open your home as an Airbnb you will follow ADA law or you will be criminally charged
Sounds like you Canadians need to pass some laws that we have here in the US.
It’s a private property, if they don’t want dogs, they don’t want dogs. If you don’t like that, don’t give them your money.
deesenuts1000 Here in the uk it’s illegal to refuse guide dogs.
Nope, it's a business. Once they open their home up to paying customers it's no longer a private residence.
@@danielledewitt1 You can refuse whoever you want in your house.
@@toddplummer1187 If it’s a business say a restaraunt for example and a guide dog comes along you can’t refuse a guide dog.
@@danielledewitt1 That's already disgusting. I would never eat at a place that had a dog. But this is their home and they don't want these disgusting animals in their home. Neither does anyone with a sense of hygiene.
Put them out of business.
The same argument with service dogs can be used for guns. Just because someone else is uncomfortable with your gun does not mean that they have the right to ban it or infringe on your right to Cary if it is a public place. Or a public business. And yes even a federal building. If you draw that weapon inside building then and only then if you're not threatened in the doing so of it should you have any issue. Police carry guns in federal buildings all the time. Where have you police who are servents to the people allowed to do this and not the people themselves? You assume wrongdoing and criminality when there is none. Why not assume sanity instead and Common Sense instead?
Freedom of association. The business should have the right to turn her away.
What about customers who would stay at the hotel who have allergies? Dont they have any rights?
What they did was very distasteful but under current law, businesses do have the right to refuse service. But if I owned the B&B I would have tried my best to accommodate the lady and her dog. After all, she's a paying customer and you should never turn away money... those at the B&B were acting snobbish.
Andrew k Adams Actually, no they don’t have the right to refuse service, if their reason for doing so is specifically illegal and this was.
Boycott
They don't Have the road. I would Sue the end
$100,000 and prison.
Everyone needs to... must... boycott Sunrise BnB!
Except those who have severe allergies to dog hair.
Cool Then they shouldn’t open it up to the public if they are not willing to accommodate the disabled who have genuine needs for their service animals.
@@Positivekitten or the disabled people can just go somewhere else. Instead of acting entitled
I understand a service dog should not be refused but if you have an establishment that you want your establishment to read "no pets allowed" so that people who prefer to not stay somewhere with pets have been. I understand that. I don't think it was against her. You have to realize people are allergic to animals also.
@Bos Fla Understood but is a dog not a dog whether a pet or a service dog? Do you think someones allergy to dogs is going to care if that dog is a service dog or not? That is my point.
@Bos Fla Again I understand that fact but If I am severally allergic to dogs my allergies don't care about the dog begin considered medical equipment by law. And again, I am not fighting against the dog being allowed because it is a service dog and is needed but I just wanted to put out another point of view.
Did they just say she was "eyeing" a wine tasting trip...
i'm not a lawyer, but isnt a B&B quite literally a business?
It's a business in their home. They don't want dogs in their home.
@@toddplummer1187
it's still a business. doesnt matter who the owner of the physical space is.
@@sabin97 It's still their home even though they run a business out of it.
@@toddplummer1187
no. the moment they decide to make it air bnb means it's a business. and it should be subject to the same regulations as other businesses.
@@sabin97 It's still their home and they don't want dirty animals in it.
To Sunrise Bed & Breakfast: You should lose your freedom for discrimination against people with disabilities and violation of Americans with Disabilities Act. Also, your lawyers should lose his/her job and his/her freedom for the same reasons.
People should accept service dogs, I know I do
No, they shouldn't.
Lawsuit
Good they gave the name. It's 2020, and they WILL lose clientelle.
To the Sunrise B&B: YOU MUST COMPLY WITH THE AMERICANS WITH DISABILITIES ACT! YOU ARE VIOLATING IT! SHUT DOWN AND RETRAIN YOURSELVES RIGHT NOW OR FACE SERIOUS CHARGES AND JAILTIME!
The pastors initial excuse is a bald face lie. Not a church you want to attend anyways.
this is illegal
The lawyer is wrong they did not have the legal right to deny them service. Clearly just flat out bullying.
(I respect your opinion if you think otherwise)
Gus W But they are still providing a service. So they still technically have to provide them with service. But I still respect your opinion.
It's their home.
IT is NOT libel if it's true!!!
Costa refuse because if your guy dog Mr H is sick
People trash hotels....not dogs. I hope their business failed.
Dogs ARE trash.