If you decide to respond by email, use a program that automatically requests a read receipt AND a received notification that advises you the email definitely was acknowledged as sent. So many cop out stating that they never got it. If they won’t click the read receipt ,I suggest to also cc it to an address you have created. This is a triple check to assure you that your message was received as well. We arranged with our lawyer to create an email purely for use if court action proceeds and also added it as a cc address. It shows the customer that you are seriously prepared to contest his claim if it is false and is a great deterrent. It cost you nothing to do it.
I've been in the engineering/ engine building game for 40 years, I've yet to meet even from the so called best someone who's not constantly dealing with warrantys, it's nice and refreshing to see some honesty,it goes along way, thanks barum engines
RE the guy "trying it on" with the cylinder head refund request.... he's going down the recorded delivery official letter route now, so I'd reply to him in writing as well as email...
7 months and he wants his money back i smell something that is not right , either a head change or he stuck for some cash or he can not afford to do the car , i hope you have pics of the engine top before it went back to him .
If I had sent parts for machining I would be excited to see the job as soon as I got it back, if it was a rebuilt engine I would want to be putting a spanner on the crank to check if it was turning ok, at the very minimum a good eyeball to check it looked ok, who in their right mind waits 7 months to have a look at the head.
I've mentioned that a few times. A company logo stamp, job ticket number, and put heat tabs on everything leaving the shop. 90 day warranty, if you wait longer than that to install the head, short block, long block, etc. , you are out of luck, pound sand, bugger off, take a long stroll off of a short pier, .....
cleaning was the first lesson i got at trade school when dealing with parts and dealing with machine shops, for engines it was de-grease followed by hot soapy water then wipe down with clean white towel - if the towel comes out any colour other than pure white its not clean enough - on the grit issue don't discount third party intervention brother of a scorned girl friend - pissed of business partner - one of the stories i came across in the trade involves the injection of grinding paste ...
I`m sorry to disagree mate, but a true machinist would ensure his work is clear of swarf after machining and yes the fitter/assembler should check before assembly. This is common practice in a professional machine shop. Can you imagine sending components to a customer and found his product full of swarf debris. What would you think if you received components in this state, pistons, cranks, cam shafts etc..?
Cleaning to a guaranteed clean level takes a long time. They do offer this as a extra charge to cover the time but this is not being opted for . In which case it's the builder responsibility
A salient story: I used to personally design fabricate and fit entire kitchens and only once did I accept leaving the final cleaning- to-meticulous method I used. Only because it was pushing midnight on xmas eve!!!! (I had kept my promised completion under huge time constraints and working 20 hour days 7 days a week prior in order to achieve near impossible promise) Under pressure of "I can clean that, no need, it's late" etc all justifiable reasoning expressed by client did I accept leaving mere trace dust at most. I then got feedback from their envious neighbours (and more commissions) about my excellent work and the expressed disappointment of client that I failed to fully clean up. I was able to inform several neighbours first hand and that was so precious. Learning that salutary lesson I NEVER diluted my standards after that. I also would when commissioned to do a second rate job merely do my normal first class but compromise my profit; sometimes to zero in sure knowledge my reputation remained robustly supported. I would advise absolutely fastidious cleaning by default even with the assemblers clause as transport handling etc can reintroduce debris and contaminants. Adjust pricing or take the reputational benefit at a little cost if needed or continue with flawed strategy that will constantly haunt you. Judges will see deficient cleaning as indicative of shortcuts economies and poor workmanship; such is human nature. Presentation is part of marketing. Up your game will pay dividends.
Warranty work / blaggers: It comes back to the same thing every time, make sure EVERY customer signs a full disclaimer (as appropriate) for any work after it has left your workshop. Keep a copy & scan / send it back to him. I have had work done in the past, & had to sign a complete 2 page waiver before they would undertake the work.
Have you tried dealing with the public recently? since covid the world has gone bonkers! always someone elses fault no one will take responsibility for them selves.
All that debris can eventually clog an oil passage in the crank and burn up a bearing(s). When you consider the clearances, it would take very little to do so. Ask any Kia/Hyundai Theta II, or Toyota Tundra engine builder ;-)
My first instruction would be " bring in the ENGINE AND RECIPE, and we will look into it " then start talking to them once you verified it's your work that is responsible, not some PVC valve or something, thanks for sharing, all the best to yous and your loved ones
No matter what you you have to have a chance to rectify any issues that's just how it is if he doesn't want to return it then that's on him end off. I know if it was genuine he would have had it back to you straight away. If he doesn't return for inspection then that's a voided warranty as obviously someone else will be messing around with it.
Regarding the RS500 oil pump state, not good at all, but at least every engine I've ever come across, Ford Pinto and derivatives is no exception, has the oil filter downstream of the oil pump to catch that type of debris which should minimise downstream damage. Hopefully the bypass valve doesn't need to operate and pass any further on.
Another day and another chancer, actually view them as worse that thiefs a thief can take some of your money or property but chancers take your time, can hurt your reptation your peace of mind and even your business.
It's interesting how many customers expect to either be able to call, or write letters or email demanding refunds based on nothing more than correspondence. Do they really get away will such nonsense when trying this with someone else? He says he's lost confidence, but even I as a UA-cam viewer have no confidence in him. The proof is in the engine and as you state you have the right to rectify a problem if in fact it was really caused by Barum engines which remains to be seen. For all you know there's nothing wrong with the engine and he's merely looking for getting the work done for free.
I could understand it if he had lost confidence in you after multiple comebacks with one or more different jobs, but just to claim he has lost confidence after all this time since he collected the job sounds like a dodgy half hearted attempt to get something for nothing!! Good luck with getting him off your back and sincerely hope you do. God Bless.
Reply in writing to that punter that as the job is now out of warranty, he has to return the head to you for an independent engineers report. "Loosing confidence" is not an excuse for not paying or returning the item to you for inspection. Hopefully this is explained clearly in your Terms & Conditions and you can refer him to that Term ie: see T&Cs para 4.1. . As this punter is now "disputing your work" it is up to him to file a disputes tribunal hearing. If your T&Cs are up to date, he wont have a leg to stand on!
I saw a stripped down 1978 Moto Guzzi 850 "le mans" ex works racing bike engine . The inside of the cast iron block was mirror polished , as in you could see your face in it. The crank , rods everything was like glass . the oil just fell off it back into the sump , oh and the oil , clear as and not a hint of silicone sealer . The work of proper race engine engineers . Pity about the crank harmonics destroying the generator brushes every 100 miles , the bike suffered generator issues at the I.O.M TT senior race, but, hotpoint washing machine ones were a straight swap and available in a wee domestic appliance shop locally for £2.99 a pair .
@@russelljones-d4h Crankcase i ment to say.. Interestingly the delorto carbs were bored to 52mm. it came with the touring model rear drive wheel as well as the normal one so it could do 135 or 178 mph . Sports motorcycles sold it as part of a "job lot" However the bike vanished when the owners went on the run from the cops in about 1982 , shame as it , these days , be worth big money .
That's not remotely reasonable, he must be a product of the nonsense being passed off as education today. Not in touch with reality, that one ! Lee, apparently he thinks you warranty happiness or confidence ?
Hi lads I have to sign CAA form ones for an aircraft to fly On the form one is a statement saying a statement as it’s up to the end user to check that the component or check is good to go It’s not up to me to say anything is go to fly it’s up to the inspector to sign it off
@@rudey24-74 you are the mug. They are fitted properly. He asks that the engine builder cleans the engine throughout before he assembled it. They have already made sure the studs are machined correctly....
"Lost confidence".. that's the 21st century get out clause for everything!! And i would have thought thoroughly cleaning any part after machining was common sense ?!.. after all they're an engineer not a cleaner.. you paying for machining not a full valet!!
I smell a fish re refund!? 🙄🤔🤣 Loved yr last video with all the issues came up re Land Rover payment etc, as was soo nice to hear you had all in emails or messages, and if a phone call you guys send a written message to confirm conversation! 👌Perfect!!
Do you ever Magnaflux cylinder heads for cracks before you machine them? Especially if an engine comes to you with overheating issues?? See: ua-cam.com/video/hDw2_CX9lx4/v-deo.htmlsi=f7mQjmoiJx4gUN4t
Yes Lee, the good old life time warranty, we have customers that try this old number. Or phone up for a service knowing that there are issues. I changed the oil and filters but it did not fix various issues that they had!
'Fraid to say but this channel isn't doing you any favours. For customers to say they've lost faith in you is going to put a lot of people off having any work done. And though Isaac seems a nice enough lad I wouldn't want to be paying big bucks for anything put together by the apprentice whether or not it's checked. Cleaning swarf should be done as a matter of course,leaving it just shows a not caring attitude.
this hole warranty claim i forsee a rat was the block flat was a bad torqu done on the head as that will warp it can this guy ajust valve lash big ? mark on this 1
i would like 2 see the whats app pictures on this 1 i am a tech i have built engines over the years i am no machinist but i can call bs with my eyeballs this i would love 2 see
He’s lost confidence because he hasn’t got any money and trying it on. What we call in the trade “a twatting chancer” lost confidence my arse
If you decide to respond by email, use a program that automatically requests a read receipt AND a received notification that advises you the email definitely was acknowledged as sent. So many cop out stating that they never got it. If they won’t click the read receipt ,I suggest to also cc it to an address you have created. This is a triple check to assure you that your message was received as well. We arranged with our lawyer to create an email purely for use if court action proceeds and also added it as a cc address. It shows the customer that you are seriously prepared to contest his claim if it is false and is a great deterrent. It cost you nothing to do it.
I've been in the engineering/ engine building game for 40 years, I've yet to meet even from the so called best someone who's not constantly dealing with warrantys, it's nice and refreshing to see some honesty,it goes along way, thanks barum engines
I love how Isaac's confidence is building up with each project. Bright man, he is.
Cam timing - good explanation for Mr Thicko here, not that I've worked on a twin cam! Always more to learn, thanks.
RE the guy "trying it on" with the cylinder head refund request.... he's going down the recorded delivery official letter route now, so I'd reply to him in writing as well as email...
7 months and he wants his money back i smell something that is not right , either a head change or he stuck for some cash or he can not afford to do the car , i hope you have pics of the engine top before it went back to him .
If I had sent parts for machining I would be excited to see the job as soon as I got it back, if it was a rebuilt engine I would want to be putting a spanner on the crank to check if it was turning ok, at the very minimum a good eyeball to check it looked ok, who in their right mind waits 7 months to have a look at the head.
@@Me1234utube to bloody right .
In this day and age, 'hurty feelings' seems to be a chance to make a bit of moolah, tax free!
Is John getting a rubber hammer for Christmas 😉
Yes it was a bit annoying.
The guy with the head is a chancer obviously got no money.
Do you stamp blocks and heads to confirm it's the one you worked on?
yep need six number code
I've mentioned that a few times. A company logo stamp, job ticket number, and put heat tabs on everything leaving the shop. 90 day warranty, if you wait longer than that to install the head, short block, long block, etc. , you are out of luck, pound sand, bugger off, take a long stroll off of a short pier, .....
That sounds tight John. lol. Brilliant stuff as always chaps. 👍
The poor thing has "lost confidence" - is the world full of whinging brats these days, tell im to go whistle.
cleaning was the first lesson i got at trade school when dealing with parts and dealing with machine shops, for engines it was de-grease followed by hot soapy water then wipe down with clean white towel - if the towel comes out any colour other than pure white its not clean enough - on the grit issue don't discount third party intervention brother of a scorned girl friend - pissed of business partner - one of the stories i came across in the trade involves the injection of grinding paste ...
I`m sorry to disagree mate, but a true machinist would ensure his work is clear of swarf after machining and yes the fitter/assembler should check before assembly.
This is common practice in a professional machine shop. Can you imagine sending components to a customer and found his product full of swarf debris. What would you think if you received components in this state, pistons, cranks, cam shafts etc..?
Cleaning to a guaranteed clean level takes a long time. They do offer this as a extra charge to cover the time but this is not being opted for . In which case it's the builder responsibility
@julianchambers8372 this is what I was getting at cosworth 200 blocks are rare and expensive then the studs on top to I'd expect more care to be taken
A salient story: I used to personally design fabricate and fit entire kitchens and only once did I accept leaving the final cleaning- to-meticulous method I used. Only because it was pushing midnight on xmas eve!!!! (I had kept my promised completion under huge time constraints and working 20 hour days 7 days a week prior in order to achieve near impossible promise) Under pressure of "I can clean that, no need, it's late" etc all justifiable reasoning expressed by client did I accept leaving mere trace dust at most. I then got feedback from their envious neighbours (and more commissions) about my excellent work and the expressed disappointment of client that I failed to fully clean up. I was able to inform several neighbours first hand and that was so precious. Learning that salutary lesson I NEVER diluted my standards after that. I also would when commissioned to do a second rate job merely do my normal first class but compromise my profit; sometimes to zero in sure knowledge my reputation remained robustly supported. I would advise absolutely fastidious cleaning by default even with the assemblers clause as transport handling etc can reintroduce debris and contaminants. Adjust pricing or take the reputational benefit at a little cost if needed or continue with flawed strategy that will constantly haunt you. Judges will see deficient cleaning as indicative of shortcuts economies and poor workmanship; such is human nature. Presentation is part of marketing. Up your game will pay dividends.
Warranty work / blaggers: It comes back to the same thing every time, make sure EVERY customer signs a full disclaimer (as appropriate) for any work after it has left your workshop. Keep a copy & scan / send it back to him. I have had work done in the past, & had to sign a complete 2 page waiver before they would undertake the work.
That socket on the crankshaft nut is a bad fit , masses of backlash on the nut,do you not have the correct socket?
It’s the correct size, the backlash is in the 3/8 sq drive on the bar we were using
Photograph your work. It takes 2 minutes. Heads aren't numbered but you could etch in a mark.
Why so many recalls? You seem to exist in a world of customers with the appetite of a Ferrari owner but the budget of a Fiesta owner ?
SOLUTION: Get a 35% deposit BEFORE you start work, then a progress payment of 35%, then 30% before delivery.
Have you tried dealing with the public recently? since covid the world has gone bonkers! always someone elses fault no one will take responsibility for them selves.
All that debris can eventually clog an oil passage in the crank and burn up a bearing(s). When you consider the clearances, it would take very little to do so. Ask any Kia/Hyundai Theta II, or Toyota Tundra engine builder ;-)
What about changing the oil filter regularly and using one that doesn't have a bypass valve that opens when the filter is blocked?
How the heck did the rs500 engine have any oil pressure with the pump in that state
I was wondering the same thing. There’s not a whole lot of pump left there.
My first instruction would be " bring in the ENGINE AND RECIPE, and we will look into it " then start talking to them once you verified it's your work that is responsible, not some PVC valve or something, thanks for sharing, all the best to yous and your loved ones
You know what it is? Hammer time
I've seen some damaged Datsun L series pumps from debris, but nothing like that.
That poor pump....
It almost looks like casting sand went through it.
Those gerotor style oil pumps can pump anything from air to bearing grease.
Did the wet belt ford engine ever get finished, or did i miss that vid? only ask, as i have the same engine in my Vignale
Steel and cast iron swarth has absolutely no mercy on Aluminum or any other materials..
No matter what you you have to have a chance to rectify any issues that's just how it is if he doesn't want to return it then that's on him end off. I know if it was genuine he would have had it back to you straight away. If he doesn't return for inspection then that's a voided warranty as obviously someone else will be messing around with it.
Is John forging horse shoes in the background?
Wow, can’t forget your gun brushes and soap and water !
Lee, can you do a vid on the best way to remove and install the ball on a pinto/yb block
Regarding the RS500 oil pump state, not good at all, but at least every engine I've ever come across, Ford Pinto and derivatives is no exception, has the oil filter downstream of the oil pump to catch that type of debris which should minimise downstream damage. Hopefully the bypass valve doesn't need to operate and pass any further on.
Another day and another chancer, actually view them as worse that thiefs a thief can take some of your money or property but chancers take your time, can hurt your reptation your peace of mind and even your business.
Come on, just give out some free money, what's the worse that can happen.
It's interesting how many customers expect to either be able to call, or write letters or email demanding refunds based on nothing more than correspondence. Do they really get away will such nonsense when trying this with someone else?
He says he's lost confidence, but even I as a UA-cam viewer have no confidence in him. The proof is in the engine and as you state you have the right to rectify a problem if in fact it was really caused by Barum engines which remains to be seen. For all you know there's nothing wrong with the engine and he's merely looking for getting the work done for free.
Does your bill state you need to see it back in big bold letters?
Not sure if you notice but you are getting halo images from the lighting on the camera.
I could understand it if he had lost confidence in you after multiple comebacks with one or more different jobs, but just to claim he has lost confidence after all this time since he collected the job sounds like a dodgy half hearted attempt to get something for nothing!! Good luck with getting him off your back and sincerely hope you do. God Bless.
Reply in writing to that punter that as the job is now out of warranty, he has to return the head to you for an independent engineers report. "Loosing confidence" is not an excuse for not paying or returning the item to you for inspection. Hopefully this is explained clearly in your Terms & Conditions and you can refer him to that Term ie: see T&Cs para 4.1. . As this punter is now "disputing your work" it is up to him to file a disputes tribunal hearing. If your T&Cs are up to date, he wont have a leg to stand on!
👍👍
I saw a stripped down 1978 Moto Guzzi 850 "le mans" ex works racing bike engine .
The inside of the cast iron block was mirror polished , as in you could see your face in it.
The crank , rods everything was like glass . the oil just fell off it back into the sump , oh and the oil , clear as and not a hint of silicone sealer .
The work of proper race engine engineers .
Pity about the crank harmonics destroying the generator brushes every 100 miles , the bike suffered generator issues at the I.O.M TT senior race, but, hotpoint washing machine ones were a straight swap and available in a wee domestic appliance shop locally for £2.99 a pair .
where they not alloy barrels with nicosil liners,thats what my 1978 Guzzi Le Mans had.
@@russelljones-d4h Crankcase i ment to say.. Interestingly the delorto carbs were bored to 52mm. it came with the touring model rear drive wheel as well as the normal one so it could do 135 or 178 mph . Sports motorcycles sold it as part of a "job lot" However the bike vanished when the owners went on the run from the cops in about 1982 , shame as it , these days , be worth big money .
I wonder what , or if any swarf got caught in the oil filter ….
pump is pre filter iirc
That's not remotely reasonable, he must be a product of the nonsense being passed off as education today. Not in touch with reality, that one ! Lee, apparently he thinks you warranty happiness or confidence ?
Hi lads I have to sign CAA form ones for an aircraft to fly
On the form one is a statement saying a statement as it’s up to the end user to check that the component or check is good to go
It’s not up to me to say anything is go to fly it’s up to the inspector to sign it off
👍👍👍👍🌶😎😎😎😎😎
If I got you to long stud a block I'd expect you wouldve fitted the studs in to check they fitted properly dont you do that then?
Yes they do. Don't you not listen or are you not capable.
@tellitasyouseeit7555 he speaks about a customer with a long stud issue and refers to swarf what's he talking about then ya mug
@@rudey24-74 you are the mug. They are fitted properly. He asks that the engine builder cleans the engine throughout before he assembled it. They have already made sure the studs are machined correctly....
@@tellitasyouseeit7555 what customer issue is he referring to then kiss ass?
"Lost confidence".. that's the 21st century get out clause for everything!!
And i would have thought thoroughly cleaning any part after machining was common sense ?!.. after all they're an engineer not a cleaner.. you paying for machining not a full valet!!
I smell a fish re refund!? 🙄🤔🤣 Loved yr last video with all the issues came up re Land Rover payment etc, as was soo nice to hear you had all in emails or messages, and if a phone call you guys send a written message to confirm conversation! 👌Perfect!!
Do you ever Magnaflux cylinder heads for cracks before you machine them? Especially if an engine comes to you with overheating issues?? See: ua-cam.com/video/hDw2_CX9lx4/v-deo.htmlsi=f7mQjmoiJx4gUN4t
Lee please show us how you put a lick of paint on the block. I would like to see your procedure. Thanks again. I really enjoy your videos
Solution: A paint brush.
More than likely a spray can containing engine enamel.
Yes Lee, the good old life time warranty, we have customers that try this old number. Or phone up for a service knowing that there are issues. I changed the oil and filters but it did not fix various issues that they had!
Guys a chancer with no money.,
'Fraid to say but this channel isn't doing you any favours. For customers to say they've lost faith in you is going to put a lot of people off having any work done. And though Isaac seems a nice enough lad I wouldn't want to be paying big bucks for anything put together by the apprentice whether or not it's checked. Cleaning swarf should be done as a matter of course,leaving it just shows a not caring attitude.
this hole warranty claim i forsee a rat was the block flat was a bad torqu done on the head as that will warp it can this guy ajust valve lash big ? mark on this 1
i would like 2 see the whats app pictures on this 1 i am a tech i have built engines over the years i am no machinist but i can call bs with my eyeballs this i would love 2 see