A Day As An IT Support Specialist
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- Опубліковано 28 чер 2024
- ❗❗Hello Everyone I just put up a 1 Year Review on what my life is like now as an IT Support Specialist! Check it out here • One Year As An IT Supp... ❗❗
In this video, I plan to give you a bit of in-site to my job responsibility as an IT Support Specialist.
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#informationtechnology #helpdesk #technology
⚠⚠Hello Everyone I just put up a 1 Year Review on what my life is like now as an IT Support Specialist! Check it out here ua-cam.com/video/2L77U4JVGsU/v-deo.html ⚠⚠
You asked about where we are. I'm a 53 year old career restaurant manager looking to start an IT career. I'm looking at schools and certs, and plan to start out as an IT Support Specialist, and hopefully grow from there.
epic man! keep pushing for your dreams!
My favorite part of the job as an IT Support Specialist is having a broad range of problems to solve, some routine, and some problems that are not.
IT Support is actually a critical part of any venture/agency, it is people who produce results, it is people who use the technology.
Absolutely
I’m currently taking online courses and prepping for the A+ cert. I have been an automotive technician(mechanic) for the past 8 years, I’ve always had a desire to work in technology. In the automotive field I do most of the troubleshooting and diagnosis on vehicle electrical systems, so I have the basic troubleshooting process down!
Been in it for nearly 15 years, I wouldn’t bother.... go for sys admin / network engineer or cloud engineer
Same
@@joshc7865 what do you in the field help desk ? Etc
I like proving technical supports to employees/professionals when I'm with them on the phone, helping them through email, or when I'm out there on the field! Since they are professionals, it's so nice and easy to talk to them since they won't yell or get mad at you unlike working with customers, for example.
I agree but sometimes it still happens.
I can’t wait to enter this field
Dakota , thank you , you are really motivating me , just right after looking your video and history , I just feel I am loving even more my IT field and my job.
Thank you!!! I'm hoping to get back to putting out videos again really soon.
@@TheBeardedITDad awesome, we have been waiting for you!!!
What great insight! Thanks a lot for all the game 🙏🏾
Any time
Hands down, my favorite part is solving problems and learning from challenging issues. Thank you Dakota, look forward to growing!
I agree thanks for tuning in
Great video. I too work in the IT field and each day is a new challenge to conquer.
Absolutely thanks for the comment
Great video Dakota. I found it very informative. I'm currently studying for my compTIA A+ Cert. What attracted me to IT is observing how people interact with technology. I also love helping people and finding solutions to their problems. What skill have you found most valuable in your career so far?
100% my soft skills the ability to communicate with people
I like working with computers especially the administrative side of things. I don’t have a degree or certification in the it field. Right now I’m a tape operator but i hope to do more with virtualization software and I too love troubleshooting as well. Are there any things I should about entering the it field or how to grow in the it field with experience that I’ve taught myself.
Great Video brother 👍
I'm trying to break into the IT Field at the moment. I love troubleshooting and helping others find solutions to technical problems. I've obtained my A+ certification but in my current field most of the troubleshooting that I do is on cell phones and I'd like to gain my hands on computer experience.
Congratulations on obtaining your A+. One thing I would recommend is maybe reaching out to some local non profits and tell them you are looking to gain more experience in the IT field... tell them you are certified and are willing to volunteer your time... With that I would start attending networking events and talking with people... they may have more local ideas.... hope this is helpful
I came from the automotive field, after 15 years and a bad atv accident later, I decided to make the leap to IT. I always loved the field, but I enjoyed blue collar labor a little too much growing up. Once the family started growing I knew I needed a change.
I was the same way... It was a tough change but 4 years later now and I wake up every morning excited to go to work.
@@TheBeardedITDad I've been binging your podcast on spotify and watching alot of your videos. Its amazing content man.
As an IT Support Specialist, I do inner and outer support, troubleshooting problems for clients and colleagues.
I investigate XML logs to see what went wrong between the integrated systems.
Also I work with databases while writing SQL. Working with SQL is probably my favorite part.
I know this is a way late reply but what resources did you use to learn SQL?
Hey Dakota how are you. My name is Jose and I love the video of a brief explanation of what do you do on a daily basis. I am currently in rolled and I’m taking information technology and I am very interested to enter the IT field. I am a veteran of the army and I was also a tech while I served. I have three questions number one how does a person become qualified for the work in this field? Number two what is the typical workday entails ?
number three what is the potential growth in this field?
Well what makes me more interested in the IT industry is really the problem solving aspect of it. Also I been around computers most of the time and I code them as more of a side hobby. I have been interested in the IT specialist field for a while and I am trying to figure out if I need an A+ cert or not because a couple of the jobs I been browsing didn't list it. Also pretty soon I am going to obtain a AS degree in computer science. I think it wouldn't hurt to get an A+ cert as well. I have been studying a little bit of A+ when I am free. The hardware I think is straightforward but when it comes to networks and things in that nature you really have to know the ins and outs of them of how the network works. Which is rather a complex topic I think especially if your working in a server room or as a network engineer. Nowadays you have everything going to the cloud which is just a step up from everyone has been doing in the past in terms of network management. To be honest I am more of a hands on person which does play another role in why I am interested in information technology.
I know my reply is late but I'm working on making a comeback to UA-cam. Part of that I want to reply to all comets for as long as I can! I hope your journey is still going towards your dreams and feel free to let me know if you have any questions.
I just descovered this channel , I like that you changed the NAME OF THE CHANNEL from it career skills to Bearded IT Dad....................much more personality
Thank you. I wanted to make it more personal because I really do care about what I'm doing.. and for a lot of the times, I'm telling my own personal experience in the field as I work full-time as a director of network operations.
Subbed 😀 I landed a it internship can't wait to start my first day!!
Epic!!! Congrats learn everything you can and keep studying away!!
@@TheBeardedITDad Thanks man i appreciate it :D
so did I, my Apprenticeship starts in January though. I wish you could add me so i can track your progress we could probably help each other.
If printers DONT bother you, there is something wrong with you.
that one guy that specializes in printers....yeah, he prolly doesnt exist, at least I havent met him XD
I'm not in the it field directly but I work at a car dealership and it seems like any time anyone has any kind of problem with their computer, scanner, printer, weird network issues, or phone system. I'm always the "tech guy" that has to fix everything. I'm not like coding and operating systems smart but I can normally troubleshoot and work my way through pretty much any computer problem. I'm looking to change career fields and there's a local large Casino that hiring all the time for IT positions and I'm thinking about going for a IT support specialist tier 1 position that just got listed, but I'm worried about whether or not I'm smart enough to fill the position.
Hey man, can you give an update? I’m Interested in IT too and I’m taking the google IT course since it’s like a beginners course. Wondering what a tier 1 position consists of
Thanks
No problem
Hello excellent video Thank you. I’m highly interested in this field as I love troubleshooting computers and other electronics I’m the go to person in my family and amongst friends as a beginner I don’t really know where to start I have no degree or prior work in IT should I start by obtaining Comptia A+ cert and what would I apply for after I get a degree thank you very much for your help and your videos good day
Great sir. I've been in IT support service 4 year at telco industry. it really stresses me out. good communication is the main thing because this work intersects with service
this field can be really stressful at times but you got to rember it is just a job at the end of the day. Do the best job that you can and that all you can do.. at the end of the day you will know you gave you 100%.
Hey if you are interested in sharing your story on the channel fill out this forum. We love to have you come on and talk about your job and journey. forms.gle/5naDct3GCHN2P6jd9
I'm excited to see your channel!
Printers
Can't
Even
Do
The
Fucking
Cleaning
I didn't get my A+ that long ago! LOL
Thank you so much! Printers are job security... they are always breaking
I need a career!! That’s what’s bringing me into it !! Out of High School I only have a certification in Advance Manufacturing and Engineering Technologies.. I did a co-op during school and was being lied to about a career!! All I’d be doing is use CAD and drag and drop files I don’t want that my father was a systems administrator my aunt is a DOD contractor in cyber security!! I love computers and always wanted to learn more well then that means school for me as self teaching is not enough compared to hands on at a Technical School I’m going to I will be getting a AAS degree in Network admin and network security as well as certifications!! I won’t be able to transfer credits but the certifications and hands on part is where it’s at for me!!!
Absolutely that hands on experience is king! keep us updated on your journey.
I.T. Career Skills I sure will man, thank you !
What was your route to become a IT specialist and what certifications do you have?
I had no Certs when i got my job. I was self taught, had a home lab and was studying for my A+.
I'm currently a field service technician on production printers (Océ & Konica Minolta) and I'm looking to move more towards networking. What advice do you have for making a jump like this?
I would talk to you boss and express you feelings.. Tell them how you want to advance your career with the company and start learning more.. At the same time i would start studying for your CCNA and get certified.
I am a senior graduate. I have been self teaching myself alot bout computers and I have a good deal of knowledge going into my Freshman year of college in August. Im going to become a conputer technician. My first to classes dealing with IT is Intro to microsoft office and microsoft word . I even have good knowledge of how to build a pc. I even did a small bit of programming in python(been a min) all this was self taught. I even helped a technician complete some tickets. I just want to go to into a college with a good amount of knowledge and build off it . any tips? any free guide tech classes that could teach something?
good video! just subbed.
Thanks for the sub!
I'm barely thinking about getting into I.T. What has always gotten my attention though was Everytime at work the i.t guy would come and just fix all the computer issues going on. I would be amazed and think to myself "what the heck is he doing?" So it has always had my interest. I want to learn and be able to do trouble shoot and fix things on computers and systems
If you are interested in starting in the field and start learning new things I recommend the CompTIA A+ i feel is hands down the best place to start in this field.. find an e-learning platform and start studying for the A+. Check out this playlist of videos about the A+ ua-cam.com/play/PLLLne0mZGoj7ZYThcgDokDSTmzmYnQKbY.html
@@TheBeardedITDad thanks for the link. I'll definitely check it out. And also thanks for the reply! Great content too. Definitely subscribed
Thank you so much! let me know if you have any questions along you journey!
@@TheBeardedITDad i would really appreciate that! Thanks!!!
I actually have a question is it still worth getting the A+ cert being in this role? meaning would it help boost income or help me get to the next level?
That's a good question... personally I decided to go get my A+ just cause if I ever left my employer I would have it on a resume... I wouldn't look at it boosting your income more less job security. .
Can you help out with a Power dialer that can work on my iPhone
Ive never done any thing with power dialers
im pretty good computers overall, but ii wanna know a lil bit more of it before ii go into the major, what ALL do you do?
ii even seen some put tvs up .. and ii wanna learn to fix nearly ever problem . ii wanna know what all they use. and etc
Well I think the A+ is a great place to start. It will give you an entry level experience of what to expect in the field.
I.T. Career Skills well im going into my senior year and they took computer science out of school .. and im wanting to like practice certain skills before ii even get into the field.
I would see if you can do any IT volunteer work for any local non profits. That is a great way to get experience.
If it would be cool if you film your day too bro, I'm trying to brake into IT right now. I just quit being a forklift driver couple weeks ago and been studying for A+. Wish me luck.
I would love to but by days are a bit odd right now.. I'm working from home a bit right now and on the road a lot for work... I know the feeling of making a career change it is hard. feel free to ask any questions!
@@TheBeardedITDad hows the social life from day to day you have time to go outside Hang our with friends?
@Nihh Nihh There is typically plenty of time after work.. most day it is your normal 8-5 job..
I currently work in the IT field I guess as a tier one tech. I handle break fix tickets on all the IT infrastructure in the banks that I support but I also fix their ATMs. I'm studying for my A+, I had an older version that I let expire like a dumbass. Anyway, my goal is to do what you do, be an IT support specialist and move up from there.
Hello and thank you for joining the channel... I plan out putting out a lot of videos on how to move beyond basic help desk..... Defently get you A+ that will help you in your goal.
Do you recommend still studying for the 220 901 and 902 since the new one is coming out soon?
If you haven't started the 900 series tests yet then no just start studying for the 1000 series
Still in the study phase. I was gonna try to test before the retirement date.
When did you write and when did it expire
How many hours do you work with help tickets? And how many hours do you work sys admin, etc in a day?
It really varied there was not set time.. just depended on how many things were breaking...lol
You had me at growing a cool beard.
haha yes
My favorite part of the job is when I am able to get a Critical Incdent ticket done successfully, but I am more like helpdesk tech specialist
I know the feeling!!! its the best in the world!
@@TheBeardedITDad yeaaa!!!, yes it is.
It would be great if do a video about the Google IT Support Profecional Certificate, I did it and I got my certification couple of months ago and I can say it is Great, I am CompTIA A+ certified and Linux Essentials certified, and I can say the Google IT Support Profecional Certificate is the best IT Entry level certification, in terms of labs and hands on practice. Its Great. You could also do a video about Linux Certifications for all Linux lovers (like me)
@@BrayanRodriguez-mw7iw I will have to look into that cert and will definitely do a video in the future.
@@TheBeardedITDad sure, I mean some people say or believe it is not as that good, but First, they have not done it, so they dont have like the experience of the course, Second, usually people dont understand it is an Entry Level IT certification, exclusive for people starting in the IT field.
I'm currently attending school to become a computer support specialist/is that the same as IT support specialist.
Yes ... you will find job titles are very fluid in the I.T. field
I’m currently in school for IT Network Specialist I’m nervous for when I finish how tough will it be to land a good job.
It really depends where you live.... is there a lot of tech jobs? Ide start looking at jobs now and see who is hiring and what they are looking for so you can be better prepared.
Prepare yourself for shit money the first couple years... I started on $30,000 nearly 10 years ago, I’m currently on a 86K package, but bored shitless of support and moving into Azure cloud
Josh Cavallo do you like your job though? And is it tough?
Jermo 262 it’s a big learning curve in the beginning but if you enjoy problem solving you will be fine. Just keep in mind everything is going to the cloud right now, infrastructure, platforms and software. So my advice is get knowledgeable now about Azure and AWS, or it you’re going the network path, get your CCNA at a minimum
Whats the difference btw IT Support Engineer vs IT Support Specialist?
Honestly nothing at all and everything... title are all over the board in I.T. its crazy.. likely they are very similar jobs but just depends on the company you work for and there responsibilities for that roll.
Would you recommend getting an IT degree if my computer skills aren’t that great?
yes
A degree will never hurt! it will only make you a more qualified.
I’m 29 years old thinking of finally going to school and getting into IT
It's a great career what is your main intrest
The Bearded I.T. Dad not entirely sure as I’m unfamiliar with IT but I’m in need of a career change and willing to learn
What a great day. I subscribe............
thank you for the sub!
this is what I do now
Associates will be plenty
Currently I'm a student and I just want to ask you that does IT specialist get work training?
It really depends on the employer.... IT Specialist is not normally an entry level position
@@TheBeardedITDad I'm wonder for new graduates in this field.
Yes it just really depends on the employer
i'm interested in troubleshooting, by any chance what is this field called i'm having trouble finding it on my college area's of study website thanks in advance.
This would generally be something like computer repair or support help desk or similar. I'm not sure where you live, but at least in the US you don't really go to a university to study this. This is more of a technical field so a community college/technical school would be where you go for this training.
Jose Javier Flores yup, about to go to community college and study this, thanks for the feedback much appreciated
How did you get into this field? Any certs? Diplomas? Degree? Thx!
No Degree, No Certs and no formal experience just hard work and determination.. check out these videos where I talk more about it. ua-cam.com/video/mZJhHFj8gUo/v-deo.html and ua-cam.com/video/xx3ngrSSEu4/v-deo.html
My dream job 2 more years to go💪
why do you have 2 more years to go?
How can I successfully learn to problem solve cuz I like the idea of problem solving in tech jobs, but it seems so hard, not knowing how to do something would shoot my confidence if i have ever had any to begin with
That a great question and I'm actually creating a video about this now. No one knows everything in the tech field.. you will learn as you go and don't be afraid to ask for help... google will be your friend...
I am also a big fan of marvel
Epic I love Marvel!!
Why is this video choppy?
Must have been your internet provider... No one has ever said that.
@@TheBeardedITDad It wasn't.
@@orangeblock3792 it was one of my first videos sorry
Check this one out it's newer version of the video ua-cam.com/video/xx3ngrSSEu4/v-deo.html
@@TheBeardedITDad Thank you!
Do you need any type of collage degree?
Collage will always help but no.... I landed my job with no degree and no I.T. certs... just start applying!
It depends on what kind of job though.....