We hope this helps! If you need further assistance with the setup of your Motorola Monitor, please email to support@motorolastore.com The Binatone Support Team
There is a issue when you try to connect the camera with the app, I think the camera allows you to install a different driver which is not compatible. So you lose The both connection hub and wifi. I fixed making a hard reset in the camera. ( Then start the hard reset of the camera holding down the 'Pair' button. * Turn the camera off while holding down the 'Pair' button. * After 10 seconds turn the camera back on, while still holding down the' Pair' button and wait until you hear a beep. * Now wait till the LED starts blinking. This may take up to 20 seconds. * Now set up your camera again.) ☺️
Hello Raúl, Thanks for sharing your feedback with us. I'm happy to hear you fixed the issue. If you need our assistance or have any question, please reach us either via live chat or email. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us at supportUS@motorolastore.com. We will reply to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
My camera is not connecting I need help I tried adding it as a new camera and it works for like a few seconds and looses signal Do I need to do anything with my router or setting up WiFi ?
Hello Chris, I'm sorry to hear this. Please create a case on motorolastore.support/en and we will be with you as soon as possible. Could you please indicate in the email if you have the same issue using the Handheld and the Hubble app? Thank you and kind regards, Isabelle
I bought 2 of these cameras & monitors (about $200 each) Both won't connect to my wifi, which means my wife can't monitor the baby on her phone while outside the house. I tried repairing/deleting & readd camera on the phone, restarting my wifi router. All to no avail, getting error code 3. I don't think it's my wifi since multiple devices are already connected on it. I can't recommend this product.
Hey Joshua , what is the name of the application your wife uses to view the monitor from her phone ? I can solve your problem though , with two options. If you look on the bottom of the camera you will see a gold antenna socket (look at 3:02 in this video). You can buy a wifi range extending antenna for cheap on amazon like this www.amazon.com/2-4GHz-Antenna-Aerial-Wireless-Router/dp/B07CZZCQGZ/ref=sr_1_4?keywords=wifi+antenna&qid=1563224761&s=gateway&sr=8-4 , you just have to make sure the one you buy is threaded so it can screw into that hole. There are a bunch of different male/female ends to the wire that screws into the camera so you have to make sure you get the right one.
Motorola cannot connect to the camera. I do not know why because it was working. :( Camera is paired, powered.... But it does not work for any distance between them.
Hello Adilenee, Thank you for your question. All of our smart camera models (Nursery Pal or Connect models) are compatible with the Hubble app and can be used with the app alone with your mobile device. If you need our assistance or have any question, please reach us either via live chat or email at support.hubbleconnected.com/
Minha câmera estava funcionando perfeitamente tanto na tela quando a visualização pelo celular via app Motorola nursery. Desliguei a tela em virtude de uma viagem e quando liguei a tela novamente perdeu a conexão pelo app. Aparece a seguinte mensagem: parece que sua câmera está off-line. Ligue a câmera e tente novamente. Alguém sabe como posso resolver a restabelecer a visualização pelo app? Na tela está funcionando normalmente.
Olá Milena, Entre em contato com a nossa equipe de suporte via email ou live chat para que possamos ajudá-la com isso. Nosso live chat está aberto de segunda a sexta, das 9h às 21h EST. Você pode nos encontrar aqui: support.hubbleconnected.com/. Atenciosamente, a equipe Hubble Connected.
Hello Edin, The MBP855CONNECT has a portable and rechargeable camera, however, the battery lasts between 45-60 minutes only as it was designed to last for short periods such as when there's no power outlet near. If you have more questions, let me know. Regards, Crystal.
My camera lost its focus after a day from using in both modes day n night? What can be issue i tried hard reset didnt work, everything else works perfectly fine
Hello Bader, Please contact the support team at support.hubbleconnected.com/ so we can have a closer look at this and advise further. Kind regards, the Hubble Connected Team.
Lost connection with one of the 2 cameras. Support said to "delete" that camera...then re-pair. I have even used a different number, but while pairing it only says PAIR FAILED. I have also RESET the camera that is not working per instructions..but do not recieve the "beep" indicated. I have also reset the monitor numerous times...it only connects to the 1 camera. Non functioning camera when plugged in and switched on shows solid red power light and solid blue light. Help??
Hello El Professor Aleman, I'm sorry to hear this. I would recommend you to reach the support again so we can further take a look into this. Feel free to reach us again at motorolastore.support/en/ and we will get back to you as soon as possible to help. Kind regards, Isabelle
I just bought a second unit so I have 2 monitors and 2 cameras (couldn't find anywhere that just sold the camera separately) Cam 1 is connected to Monitor 1 and cam 2 is connected to monitor 2. What I would like is having 2 cameras connected to one monitor. The issue I have is I can not connect cam2 to monitor 1 (to have the 2 cams on the single monitor) as I believe a camera can only connect to a single monitor at a time. to get around this I would need to delete /unpair one camera but the problem is I am not able to delete the default camera. So I have two monitors connected to individual cameras, which are classed as default with no way to remove or pair with a different cam. I have tried resetting both monitors by pressing or pressing and holding the reset button but all this seems to do is turn off the monitor. Any advice else I will have to return the product for a refund.
Hello Paul, I am Mike and would like to have a closer look at this. For this, could you please get in touch with me at supportus@hubbleconnected.com and refer to this comment and attach an image showing the details on each camera? Thanks!
Mine is working fine except sometimes the sound is weird on the monitor and. I can't update the firmware keeps saying can't download. Yes I already did hard reset and I am connected to my Wi-Fi 2.4 ghz. Sometimes when paring I think it is saying code 3 or code 8 error. But I am able to see it on my phone
Hello Diurno, okay, there are many reasons why the setup may fail and also why you cannot update the firmware version, but I can help with this, just email me at supportus@hubbleconnected.com and add this comment as a reference. Thanks, Mike!
Hello Jessica, if you need assistance with this issue, please create a case here: motorolastore.support/en and we will get back to you as soon as possible to assist. Kind regards, Isabelle.
Hello Lukas, I'm afraid not. The MBP855CONNECT was designed for indoor use only and it's not waterproofed device. If you have further questions, please reach our support via live chat or email. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us at supportUS@motorolastore.com. We will get back to you as soon as possible. Kind Regards, Crystal & the Motorola Support Team.
Hello Tango, For warranty claims in Mexico, please contact the retailer directly. If you need help with the app, please contact the support team at support.hubbleconnected.com/. We'll get back to you asap. Regards, Crystal and the Hubble Connected Team.
Hello Olivia, Normally, a new battery fully charged last between 3-4 hours. This considering the monitor goes into audio mode only. If video is also activated or you turn it on frequently, then battery should last considerably less. If you have further questions, please feel free to reach us either via live chat or email. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us to supportUS@motorolastore.com. We will reply to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
Hello Gerardo, Please contact our support team and we'll be happy to help you find the power adapter you need. We're available via email or live chat. Our live chat is open Monday to Friday, from 8am to 8pm EST. You can find us here: support.hubbleconnected.com/. We'll get back to you asap. Kind Regards, Crystal and the Hubble Connected Team.
Hello Exic, unfortunately, the Focus66 is not compatible with the MBP855CONNECT baby monitor. If you have any questions, do not hesitate to email us at support@hubbleconnected.com, and an agent will get back to you as soon as possible. Kind Regards, Irene.
@@hubbleconnectedsupport3046 Hello. Which camera's are compatible with the monitor? And if so, is there a split screen or do they switch every ... minutes? Thanks in advance. Philippe
@@pmarechal7606 Thank you for your question! Usually, it is the MBP88Connect camera but please note that it also needs to be the same model version, this you can check by the details on the camera base. It definitely supports scan (camera switch), as for the split-screen, it depends on the model version of this model as well. If you have any more questions, also feel free to let me know at supportus@hubbleconnected.com. Thanks, Mike!
Hello Daniela, no, the MBP855CONNECT doesn't have an SD card slot. You can access motion recording by subscribing to a plan in the Hubble app. If you have any further questions, please reach our Support Team to motorolastore.support/en/ and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle
Hello Dennis, are you also using the Hubble app? If so, please check the setting of the night vision mode there and if it is perhaps set to ON, in this case, please set it to AUTO and then check again. If then still the same issue, please reach out to me at support@motorolastore.com and I will be more than happy to further assist. Thanks, Mike!
Is there a reason I can’t connect to my cameras with my iPhone when I’m out of the house ????? It seems to only work when I’m connected to my wifi. Isn’t the purpose to have a connection when your not home or am I missing something ??
@@rickluke2260 I am more than happy to help with this. Can you please just email me at support@motorolastore.com and let me know your camera model? Thanks, Mike!
Do dia pra noite minha câmera perdeu a conexão com o monitor, apesar de aparecer sinal no monitor, a mensagem de connecting fica piscando! Como faço para resetar e tentar parear novamente? Há alguma solução para isto?
Olá Thaise, Lamento que esteja tendo problemas com a sua babá eletrônica. Entre em contato com o nosso serviço de suporte aqui: support.hubbleconnected.com/. Estamos disponíveis via email ou chat ao vivo. O chat ao vivo funciona de Seg a Sex, de 8am a 8pm EST. Retornaremos o mais rápido possível. Atenciosamente, Equipe Hubble Connected.
@Sidney Malvezzi Olá, Lamento que esteja tendo problemas com a sua babá eletrônica. Entre em contato com o nosso serviço de suporte aqui: support.hubbleconnected.com/ . Estamos disponíveis via email ou chat ao vivo. O chat ao vivo funciona de Seg a Sex, de 8am a 8pm EST. Retornaremos o mais rápido possível. Atenciosamente, Equipe Hubble Connected.
Consegui depois de mandar inúmeros e-mails para diversos canais diferentes que eles me enviassem uma nova! Insistam pois é erro de fábrica de acordo com o parecer que recebi!
Hello Rob, I'm afraid the Focus88 will not be compatible with the MBP855CONNECT baby monitor. If you have further questions, please email our support to support@hubbleconnected.com and we will get back to you as soon as possible. Regards, Crystal.
Hi Sr. Dario, You can connect the camera to the Hubble app. You can find the video here: ua-cam.com/video/BkdlugWWO5E/v-deo.html Please let me know by email supportUS@motorolastore.com if you need further assistance. Kind regards, Debbie
Hello Andria, please email our Customer Support to support@hubbleconnected.com and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle
Dear Alis, You can try a hard reset. If you need my assistance, email supportUS@motorolastore.com and I will get back to you as soon as possible. Kind regards, Debbie
Dear Luis, What kind of issues do you have? Have you tried to adjust the brightness settings? And does the color look the same when using the monitor and app? Please send an email to support@motorolastore.com for further assistance. Thanks! Debbie
Hello! I'm sorry to hear this. Is the linking issue is with the handheld or the app or both? Please create a case on motorolastore.support/en and we will get back to you as soon as possible. Thank you and kind regards, Isabelle
Anyone having issues connecting their camera to wifi using the Hubble app? I keep getting "Error Code 3", which is unable to connect to wifi, despite using the right credentials.
Hi Derrick, Code 3 indicates that your Hubble camera could not connect to your router. Tips: *Ensure that during setup your Hubble camera and router are near each other. *Ensure to type your Wi-Fi® password correctly (and keep in mind: During setup you are asked to type in your Wi-Fi® password, not your Hubble account password.) *Your Wi-Fi® password or SSID contains a space or special characters. Please, change your password and/or your SSID and take out any spaces and special characters. Please send an email to support@hubbleconnected.com if after this you still can’t complete setup and I’ll ask our technical team to take a closer look. Thanks! Debbie
Hello Sinan, I am sorry to hear you're experiencing issues to setup your camera. Please reach us either via live chat or email and attach this comment and your email to Hubble account for reference. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/ . You can email us at supportUS@motorolastore.com. We will reply to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
This thing sucks I pay $212 dollars for it and the cameras it won’t even work without it been plug in worst of electricity... PLEAE DON’T waste your money like I did.
Hi Crystalee, The cameras should work in between 1 and 3 hours unplugged. If this is not the case, please email to supportUS@motorolastore.com Thanks! Debbie
What a piece of junk. First things first, got it off of our registry so didn't have a receipt. Charger connector for the camera was bad out of the box. Contacted motorola support and no help there because we didn't have the receipt, even though I explained it was a gift. Used another charger cable for an old random cellphone and it worked, but had to be jimmy'd up with a rubber band to keep it plugged in. About every few months the camera will get knocked around and that connection will go bad and it will lose its charge and disconnect from the monitor. A few times I was able to recover by either resetting the monitor unit, re-pairing the camera, or both. Well, two nights ago it came loose again and died and lost connection. After the 16 hour full recharge time now this thing won't reconnect to itself for the life of me. I'm pretty tech savvy and all I'm getting is a literal continuous "connecting..." sign on the monitor. Terrible support off the get go, poor product quality, non existent support....you see where I'm going here. I've got 4 hours of my own time trying to get this thing to work. Nice paper weight now. Dump city.
Hello brian48026! I am Mike and here to help! Have you reset the units already and if you use the Hubble app, does the camera work there? Please feel free to reach out to me directly at supportus@hubbleconnected.com and I will check this further. Thanks, Mike!
@@hubbleconnectedsupport3046 Units have been reset multiple times with no luck. Can't connect. When they do connect it will be spotty connection, and will lock up if the camera is moved at all. Can't connect on the app period. I've since bought a competitor's brand and have zero issues with that monitor.
@@brian48026 I can hear your disappointment and I am sorry for the issues. I would have been more than happy to check this more in detail. If you are still interested, please reach out to me directly at supportus@hubbleconnected.com. Thanks, Mike!
save your money!!! for the price of this monitor and its poor performance it really is a joke. all this monitor has is problems, right from the start. so frustrated! how am i supposed to keep watch on my baby when half the time it doesn’t work? very disappointed.
I've been having the same issues! Even bought a new camera because I thought something was wrong with one I have, but the new camera is doing the same. It works one time and then now never stays connected to the parent monitor. :(
Hi J Sho, Have you tried to move the monitor and camera closer together? And take out any device that could affect the range? If this didn't work, please email to supportUS@motorolastore.com and I will get back to you as soon as possible. Kind regards, Debbie
This camera is a joke. Don’t buy. I just bought an open box one from buy buy baby. Come to find out there were 2 open box items. Should’ve been an indication. I will be returning.
To be fair Motorola has resolved my case and made me satisfied! After being contacted by Debbie on here and gmail after my complaint, I was able to quickly start a new case file. The only thing that was frustrating is I had to pay shipping to send it back to them which was alright but still an additional cost. However, they promptly sent me a brand new monitor back and, get this - it is the upgraded newer version of this monitor with an antenna and I have had no problems at all with this one!!! The cords are even different so they do not break as easily. I must say I am very pleased with my overall interaction with Motorola and wanted to add to my previous comment from when I was unhappy with my product. The new version seems to really make a difference!!!
Hi, We recommend to use the battery only in case of emergencies or during short periods of time. If there are any further questions please send an email to supportUS@motorolastore.com and I will get back to you as soon as possible. Kind regards, Debbie
Well come here trying to figure out how to get this piece of junk paired and after reading all the comments I now understand why, because this unit is a total piece of crap! No surprise!
Hello, I am sorry to hear you're experiencing issues with your baby monitor. Please reach our support either via live chat or email so we can assist you with this. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us at supportUS@motorolastore.com. And please attach this comment for our reference. We will reply to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.
Don't buy this crap, returning mine tomorrow. Horrible, does not work with Google assistans as it states on the package. ( Atleast not in Sweden ) battery time is horrible 2 hours of use and 15 to Charge, loosing the connecting once a hour, pairing with the app takes 100 tries before it works. And works for a few days then its Lost again, tried with a android and a iPhone same crap, and the the picture quality would be ok 15 years ago.
Dear Agnes, I'm sorry to hear about your experience. Normally, a new battery should last 1-2 hours in video mode and 3-4 hours in audio mode. About the connectivity, please keep in mind that in order to use your parent and baby unit together, there must a radio link between them, and the range of that link may be affected by environmental conditions. Do not hesitate to reach us to motorolastore.support/en/ and we will be more than happy to assist you with the issues you are experiencing. Kind regards, Isabelle.
Olá Herlon, Meu nome é Crystal e estou aqui pra te ajudar. Você pode tentar resetar as unidades: 1. Para resetar o seu monitor. Você faria isso pegando um pino pequeno e inserindo-o no orifício do monitor chamado "Reset". A tela do monitor piscará e a unidade será ligada novamente. 2. Para resetar a câmera, desligue-a, pressione e segure o botão pair, ligue a câmera até ouvir um bipe. Depois disso, você pode tentar reconectar a câmera na unidade dos pais. Para emparelhar ou adicionar uma câmera: 1. Pressione o botão MENU e a barra de menus será exibida. 2. Pressione o botão o botão DIREITO até que a câmera seja destacada e o menu DEL / X ADD / + VIEW ou SCAN será exibido. 3. Pressione o botão + PARA CIMA ou o botão - PARA BAIXO para selecionar adicionar e pressione o botão OK para confirmar. 4. A câmera 1, 2, 3 ou 4 será exibida, pressione o botão + PARA CIMA ou - para baixo para selecionar a câmera desejada e pressione o botão OK para começar a procurar uma unidade de câmera. O LED verde do nível de áudio piscará rapidamente durante a pesquisa. 5. Pressione e segure o botão PAIR embaixo da unidade do bebê até que a unidade dos pais encontre a câmera, emite um bipe e a imagem da câmera apareça. Se precisar de mais ajuda, entre em contato conosco em supportus@hubbleconnected.com e anexe este comentário em referência. Responderemos o mais rápido possível! Obrigada!
@@herloncostaguedes6687 Obrigada pelo retorno. Isso soa como um problema de interferência no sinal. entre em contato conosco em supportus@hubbleconnected.com e anexe este comentário em referência. Será um prazer ajudar! Obrigada!
There is a issue when you try to connect the camera with the app, I think the camera allows you to install a different driver which is not compatible. So you lose The both connection hub and wifi. I fixed making a hard reset in the camera. ( Then start the hard reset of the camera holding down the 'Pair' button.
* Turn the camera off while holding down the 'Pair' button.
* After 10 seconds turn the camera back on, while still holding down the' Pair' button and wait until you hear a beep.
* Now wait till the LED starts blinking. This may take up to 20 seconds.
* Now set up your camera again.)
☺️
Hello Raúl,
Thanks for sharing your feedback with us. I'm happy to hear you fixed the issue.
If you need our assistance or have any question, please reach us either via live chat or email.
Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us at supportUS@motorolastore.com. We will reply to you as soon as possible.
Kind Regards,
Cassia & the Motorola Support Team.
Thanks for showing me that
My camera is not connecting
I need help I tried adding it as a new camera and it works for like a few seconds and looses signal
Do I need to do anything with my router or setting up WiFi ?
Hello Chris, I'm sorry to hear this. Please create a case on motorolastore.support/en and we will be with you as soon as possible. Could you please indicate in the email if you have the same issue using the Handheld and the Hubble app?
Thank you and kind regards, Isabelle
So helpful
I bought 2 of these cameras & monitors (about $200 each) Both won't connect to my wifi, which means my wife can't monitor the baby on her phone while outside the house.
I tried repairing/deleting & readd camera on the phone, restarting my wifi router. All to no avail, getting error code 3. I don't think it's my wifi since multiple devices are already connected on it.
I can't recommend this product.
Hey Joshua , what is the name of the application your wife uses to view the monitor from her phone ? I can solve your problem though , with two options. If you look on the bottom of the camera you will see a gold antenna socket (look at 3:02 in this video). You can buy a wifi range extending antenna for cheap on amazon like this www.amazon.com/2-4GHz-Antenna-Aerial-Wireless-Router/dp/B07CZZCQGZ/ref=sr_1_4?keywords=wifi+antenna&qid=1563224761&s=gateway&sr=8-4 , you just have to make sure the one you buy is threaded so it can screw into that hole. There are a bunch of different male/female ends to the wire that screws into the camera so you have to make sure you get the right one.
Cool I just founded one for $4 👍
Motorola cannot connect to the camera. I do not know why because it was working. :( Camera is paired, powered.... But it does not work for any distance between them.
What do i do if the monitor bottons doesn’t work?
This was a very helpful video thankyou
Can these cameras be used without the monitor ? For example a mobile device
Hello Adilenee,
Thank you for your question. All of our smart camera models (Nursery Pal or Connect models) are compatible with the Hubble app and can be used with the app alone with your mobile device.
If you need our assistance or have any question, please reach us either via live chat or email at
support.hubbleconnected.com/
Minha câmera estava funcionando perfeitamente tanto na tela quando a visualização pelo celular via app Motorola nursery. Desliguei a tela em virtude de uma viagem e quando liguei a tela novamente perdeu a conexão pelo app. Aparece a seguinte mensagem: parece que sua câmera está off-line. Ligue a câmera e tente novamente.
Alguém sabe como posso resolver a restabelecer a visualização pelo app? Na tela está funcionando normalmente.
Olá Milena,
Entre em contato com a nossa equipe de suporte via email ou live chat para que possamos ajudá-la com isso. Nosso live chat está aberto de segunda a sexta, das 9h às 21h EST. Você pode nos encontrar aqui: support.hubbleconnected.com/.
Atenciosamente, a equipe Hubble Connected.
Does the camera unit need to be plugged in the socket all the time , no battery inside ?
Hello Edin,
The MBP855CONNECT has a portable and rechargeable camera, however, the battery lasts between 45-60 minutes only as it was designed to last for short periods such as when there's no power outlet near. If you have more questions, let me know.
Regards, Crystal.
My camera lost its focus after a day from using in both modes day n night? What can be issue i tried hard reset didnt work, everything else works perfectly fine
Hello Bader,
Please contact the support team at support.hubbleconnected.com/ so we can have a closer look at this and advise further.
Kind regards, the Hubble Connected Team.
Lost connection with one of the 2 cameras. Support said to "delete" that camera...then re-pair. I have even used a different number, but while pairing it only says PAIR FAILED.
I have also RESET the camera that is not working per instructions..but do not recieve the "beep" indicated.
I have also reset the monitor numerous times...it only connects to the 1 camera.
Non functioning camera when plugged in and switched on shows solid red power light and solid blue light.
Help??
Hello El Professor Aleman, I'm sorry to hear this. I would recommend you to reach the support again so we can further take a look into this. Feel free to reach us again at motorolastore.support/en/ and we will get back to you as soon as possible to help. Kind regards, Isabelle
I just bought a second unit so I have 2 monitors and 2 cameras (couldn't find anywhere that just sold the camera separately) Cam 1 is connected to Monitor 1 and cam 2 is connected to monitor 2. What I would like is having 2 cameras connected to one monitor.
The issue I have is I can not connect cam2 to monitor 1 (to have the 2 cams on the single monitor) as I believe a camera can only connect to a single monitor at a time.
to get around this I would need to delete /unpair one camera but the problem is I am not able to delete the default camera.
So I have two monitors connected to individual cameras, which are classed as default with no way to remove or pair with a different cam.
I have tried resetting both monitors by pressing or pressing and holding the reset button but all this seems to do is turn off the monitor.
Any advice else I will have to return the product for a refund.
Hello Paul, I am Mike and would like to have a closer look at this. For this, could you please get in touch with me at supportus@hubbleconnected.com and refer to this comment and attach an image showing the details on each camera? Thanks!
Como conectar la cámara Focus 7268 programarla
Mine is working fine except sometimes the sound is weird on the monitor and. I can't update the firmware keeps saying can't download. Yes I already did hard reset and I am connected to my Wi-Fi 2.4 ghz. Sometimes when paring I think it is saying code 3 or code 8 error. But I am able to see it on my phone
Hello Diurno, okay, there are many reasons why the setup may fail and also why you cannot update the firmware version, but I can help with this, just email me at supportus@hubbleconnected.com and add this comment as a reference. Thanks, Mike!
The original camera won’t even pair with the system. Just got it and I hope I can return this
Hello Jessica, if you need assistance with this issue, please create a case here: motorolastore.support/en and we will get back to you as soon as possible to assist. Kind regards, Isabelle.
the camera can be used outdoors? is waterproof?
Hello Lukas,
I'm afraid not. The MBP855CONNECT was designed for indoor use only and it's not waterproofed device. If you have further questions, please reach our support via live chat or email. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us at supportUS@motorolastore.com. We will get back to you as soon as possible.
Kind Regards,
Crystal & the Motorola Support Team.
Do you have support in Mexico?
Hello Tango,
For warranty claims in Mexico, please contact the retailer directly. If you need help with the app, please contact the support team at support.hubbleconnected.com/. We'll get back to you asap.
Regards,
Crystal and the Hubble Connected Team.
How long the baby unit monitor works without the support of built in?
Hello Olivia,
Normally, a new battery fully charged last between 3-4 hours. This considering the monitor goes into audio mode only. If video is also activated or you turn it on frequently, then battery should last considerably less.
If you have further questions, please feel free to reach us either via live chat or email. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us to supportUS@motorolastore.com. We will reply to you as soon as possible.
Kind Regards,
Cassia & the Motorola Support Team.
The power supply of my cámara is destroyed. Where can I buy a new one?
Hello Gerardo,
Please contact our support team and we'll be happy to help you find the power adapter you need. We're available via email or live chat. Our live chat is open Monday to Friday, from 8am to 8pm EST. You can find us here: support.hubbleconnected.com/. We'll get back to you asap.
Kind Regards, Crystal and the Hubble Connected Team.
Is it possible to add a Focus 66 to the Parents monitor?. I´ve tried but I can´t get the camera get paired. Thank you!
Hello Exic, unfortunately, the Focus66 is not compatible with the MBP855CONNECT baby monitor. If you have any questions, do not hesitate to email us at support@hubbleconnected.com, and an agent will get back to you as soon as possible. Kind Regards, Irene.
@@hubbleconnectedsupport3046 Hello. Which camera's are compatible with the monitor? And if so, is there a split screen or do they switch every ... minutes? Thanks in advance. Philippe
@@pmarechal7606 Thank you for your question! Usually, it is the MBP88Connect camera but please note that it also needs to be the same model version, this you can check by the details on the camera base. It definitely supports scan (camera switch), as for the split-screen, it depends on the model version of this model as well. If you have any more questions, also feel free to let me know at supportus@hubbleconnected.com. Thanks, Mike!
One question, does is have an sd card slot?? for recording?
Hello Daniela, no, the MBP855CONNECT doesn't have an SD card slot. You can access motion recording by subscribing to a plan in the Hubble app. If you have any further questions, please reach our Support Team to motorolastore.support/en/ and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle
my camera is on permanently on night mode. Been doing everything from reset to flashing light for 1min doesnt change s**t. help ?
Hello Dennis, are you also using the Hubble app? If so, please check the setting of the night vision mode there and if it is perhaps set to ON, in this case, please set it to AUTO and then check again. If then still the same issue, please reach out to me at support@motorolastore.com and I will be more than happy to further assist. Thanks, Mike!
Is there a reason I can’t connect to my cameras with my iPhone when I’m out of the house ????? It seems to only work when I’m connected to my wifi. Isn’t the purpose to have a connection when your not home or am I missing something ??
Hi Nareg, it should work using data as well. Please contact support@hubbleconnected.com for further assistance. Kind regards, Debbie
@@hubbleconnectedsupport3046 how to connect my motorola baby cam to my android phone
@@rickluke2260 I am more than happy to help with this. Can you please just email me at support@motorolastore.com and let me know your camera model? Thanks, Mike!
Hi,
How heavy is the camera unit (without the monitor)?
Hi Mah Mir, That will be around 1.10 lbs. Please send an email to support@motorolastore.com for further assistance. Thanks! Debbie
Do dia pra noite minha câmera perdeu a conexão com o monitor, apesar de aparecer sinal no monitor, a mensagem de connecting fica piscando! Como faço para resetar e tentar parear novamente? Há alguma solução para isto?
Olá Thaise,
Lamento que esteja tendo problemas com a sua babá eletrônica. Entre em contato com o nosso serviço de suporte aqui: support.hubbleconnected.com/. Estamos disponíveis via email ou chat ao vivo. O chat ao vivo funciona de Seg a Sex, de 8am a 8pm EST. Retornaremos o mais rápido possível.
Atenciosamente,
Equipe Hubble Connected.
@Sidney Malvezzi Olá,
Lamento que esteja tendo problemas com a sua babá eletrônica. Entre em contato com o nosso serviço de suporte aqui: support.hubbleconnected.com/
. Estamos disponíveis via email ou chat ao vivo. O chat ao vivo funciona de Seg a Sex, de 8am a 8pm EST. Retornaremos o mais rápido possível.
Atenciosamente,
Equipe Hubble Connected.
Boa tarde. Tiveram acesso a alguém para resolver esse problema?
Tô com o mesmo problema e não consigo desconectar a câmera pra conectar novamente.
Consegui depois de mandar inúmeros e-mails para diversos canais diferentes que eles me enviassem uma nova! Insistam pois é erro de fábrica de acordo com o parecer que recebi!
Is it possible to link the FOCUS 88HD to this?
Hello Rob,
I'm afraid the Focus88 will not be compatible with the MBP855CONNECT baby monitor. If you have further questions, please email our support to support@hubbleconnected.com and we will get back to you as soon as possible.
Regards, Crystal.
Can I to connect it with my smartphone?
Hi Sr. Dario, You can connect the camera to the Hubble app. You can find the video here: ua-cam.com/video/BkdlugWWO5E/v-deo.html Please let me know by email supportUS@motorolastore.com if you need further assistance. Kind regards, Debbie
Hello please help!!
after updating he asked me to do we lose the connection...
What can i do ???
Hello Andria, please email our Customer Support to support@hubbleconnected.com and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle
What can I do when the camera doesn't connect automatically with the video?
Dear Alis, You can try a hard reset. If you need my assistance, email supportUS@motorolastore.com and I will get back to you as soon as possible. Kind regards, Debbie
Is anyone having problem with this camera with the color
Dear Luis, What kind of issues do you have? Have you tried to adjust the brightness settings? And does the color look the same when using the monitor and app? Please send an email to support@motorolastore.com for further assistance. Thanks! Debbie
Yes, seems the light in the room needs to be very bright for the color on the monitor to work.
When I adjust the brightness the screen gets brighter but the color remains the same and most things look blue and not clear
Dear Luis, have you sent us an email? That is not how it should be. - Debbie
Mine saids no connection any tips i try reseting
Hello! I'm sorry to hear this. Is the linking issue is with the handheld or the app or both? Please create a case on motorolastore.support/en and we will get back to you as soon as possible.
Thank you and kind regards, Isabelle
Can this be mounted on the wall?
Dear Brittany, yes it can and this model comes with a Star Grip. (hubbleconnected.com/star-grip-for-mbp36xl.html) Hope this helps!
No it don’t mine did not
Anyone having issues connecting their camera to wifi using the Hubble app? I keep getting "Error Code 3", which is unable to connect to wifi, despite using the right credentials.
Hi Derrick,
Code 3 indicates that your Hubble camera could not connect to your router.
Tips:
*Ensure that during setup your Hubble camera and router are near each other.
*Ensure to type your Wi-Fi® password correctly (and keep in mind: During setup you are asked to type in your Wi-Fi® password, not your Hubble account password.)
*Your Wi-Fi® password or SSID contains a space or special characters. Please, change your password and/or your SSID and take out any spaces and special characters.
Please send an email to support@hubbleconnected.com if after this you still can’t complete setup and I’ll ask our technical team to take a closer look.
Thanks!
Debbie
İts saying everytime setup failed
Hello Sinan,
I am sorry to hear you're experiencing issues to setup your camera. Please reach us either via live chat or email and attach this comment and your email to Hubble account for reference.
Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/
. You can email us at supportUS@motorolastore.com. We will reply to you as soon as possible.
Kind Regards,
Cassia & the Motorola Support Team.
This thing sucks I pay $212 dollars for it and the cameras it won’t even work without it been plug in worst of electricity... PLEAE DON’T waste your money like I did.
Hi Crystalee, The cameras should work in between 1 and 3 hours unplugged. If this is not the case, please email to supportUS@motorolastore.com Thanks! Debbie
What a piece of junk. First things first, got it off of our registry so didn't have a receipt. Charger connector for the camera was bad out of the box. Contacted motorola support and no help there because we didn't have the receipt, even though I explained it was a gift. Used another charger cable for an old random cellphone and it worked, but had to be jimmy'd up with a rubber band to keep it plugged in. About every few months the camera will get knocked around and that connection will go bad and it will lose its charge and disconnect from the monitor. A few times I was able to recover by either resetting the monitor unit, re-pairing the camera, or both. Well, two nights ago it came loose again and died and lost connection. After the 16 hour full recharge time now this thing won't reconnect to itself for the life of me. I'm pretty tech savvy and all I'm getting is a literal continuous "connecting..." sign on the monitor. Terrible support off the get go, poor product quality, non existent support....you see where I'm going here. I've got 4 hours of my own time trying to get this thing to work. Nice paper weight now. Dump city.
Hello brian48026! I am Mike and here to help! Have you reset the units already and if you use the Hubble app, does the camera work there? Please feel free to reach out to me directly at supportus@hubbleconnected.com and I will check this further. Thanks, Mike!
@@hubbleconnectedsupport3046 Units have been reset multiple times with no luck. Can't connect. When they do connect it will be spotty connection, and will lock up if the camera is moved at all. Can't connect on the app period. I've since bought a competitor's brand and have zero issues with that monitor.
@@brian48026 I can hear your disappointment and I am sorry for the issues. I would have been more than happy to check this more in detail. If you are still interested, please reach out to me directly at supportus@hubbleconnected.com. Thanks, Mike!
Had the same problem here! Sundely lost conection and all i have is the connecting message on monitor. How do you reset it?
I had no issues, you must be stupid
save your money!!! for the price of this monitor and its poor performance it really is a joke. all this monitor has is problems, right from the start. so frustrated! how am i supposed to keep watch on my baby when half the time it doesn’t work? very disappointed.
Hi Tianna, I am sorry to hear that. Please let me know what the issue is, you can reach me at supportUS@motorolastore.com thanks! Kind regards, Debbie
I've been having the same issues! Even bought a new camera because I thought something was wrong with one I have, but the new camera is doing the same. It works one time and then now never stays connected to the parent monitor. :(
Hi J Sho,
Have you tried to move the monitor and camera closer together? And take out any device that could affect the range? If this didn't work, please email to supportUS@motorolastore.com and I will get back to you as soon as possible. Kind regards, Debbie
This camera is a joke. Don’t buy. I just bought an open box one from buy buy baby. Come to find out there were 2 open box items. Should’ve been an indication. I will be returning.
To be fair Motorola has resolved my case and made me satisfied! After being contacted by Debbie on here and gmail after my complaint, I was able to quickly start a new case file. The only thing that was frustrating is I had to pay shipping to send it back to them which was alright but still an additional cost. However, they promptly sent me a brand new monitor back and, get this - it is the upgraded newer version of this monitor with an antenna and I have had no problems at all with this one!!! The cords are even different so they do not break as easily. I must say I am very pleased with my overall interaction with Motorola and wanted to add to my previous comment from when I was unhappy with my product. The new version seems to really make a difference!!!
charge 16 hours for 5-hour use? wtf?
Hi, We recommend to use the battery only in case of emergencies or during short periods of time. If there are any further questions please send an email to supportUS@motorolastore.com and I will get back to you as soon as possible.
Kind regards, Debbie
Do we charge both baby camrra and parent monitir for 16 hours?
Well come here trying to figure out how to get this piece of junk paired and after reading all the comments I now understand why, because this unit is a total piece of crap! No surprise!
Hello,
I am sorry to hear you're experiencing issues with your baby monitor. Please reach our support either via live chat or email so we can assist you with this.
Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Find us at motorolastore.support/en/. You can email us at supportUS@motorolastore.com. And please attach this comment for our reference. We will reply to you as soon as possible.
Kind Regards,
Cassia & the Motorola Support Team.
Don't buy this crap, returning mine tomorrow. Horrible, does not work with Google assistans as it states on the package. ( Atleast not in Sweden ) battery time is horrible 2 hours of use and 15 to Charge, loosing the connecting once a hour, pairing with the app takes 100 tries before it works.
And works for a few days then its Lost again, tried with a android and a iPhone same crap, and the the picture quality would be ok 15 years ago.
Dear Agnes,
I'm sorry to hear about your experience. Normally, a new battery should last 1-2 hours in video mode and 3-4 hours in audio mode. About the connectivity, please keep in mind that in order to use your parent and baby unit together, there must a radio link between them, and the range of that link may be affected by environmental conditions. Do not hesitate to reach us to motorolastore.support/en/ and we will be more than happy to assist you with the issues you are experiencing. Kind regards, Isabelle.
JUST DONT BUY THIS PIECE OF SHIT
É uma porcaria!!!!
O som é muito fraco e fica dando problema pra se conectar futuramente !!!
Não vale apena.
Olá Herlon,
Meu nome é Crystal e estou aqui pra te ajudar. Você pode tentar resetar as unidades:
1. Para resetar o seu monitor. Você faria isso pegando um pino pequeno e inserindo-o no orifício do monitor chamado "Reset". A tela do monitor piscará e a unidade será ligada novamente.
2. Para resetar a câmera, desligue-a, pressione e segure o botão pair, ligue a câmera até ouvir um bipe. Depois disso, você pode tentar reconectar a câmera na unidade dos pais.
Para emparelhar ou adicionar uma câmera:
1. Pressione o botão MENU e a barra de menus será exibida.
2. Pressione o botão o botão DIREITO até que a câmera seja destacada e o menu DEL / X ADD / + VIEW ou SCAN será exibido.
3. Pressione o botão + PARA CIMA ou o botão - PARA BAIXO para selecionar adicionar e pressione o botão OK para confirmar.
4. A câmera 1, 2, 3 ou 4 será exibida, pressione o botão + PARA CIMA ou - para baixo para selecionar a câmera desejada e pressione o botão OK para começar a procurar uma unidade de câmera. O LED verde do nível de áudio piscará rapidamente durante a pesquisa.
5. Pressione e segure o botão PAIR embaixo da unidade do bebê até que a unidade dos pais encontre a câmera, emite um bipe e a imagem da câmera apareça.
Se precisar de mais ajuda, entre em contato conosco em supportus@hubbleconnected.com e anexe este comentário em referência. Responderemos o mais rápido possível! Obrigada!
Já foi feito várias vezes!!! Por isto minha insatisfação!
Quando ela realmente funciona depois de várias tentativas, se distancia dois metros ela desconecta novamente!!!
@@herloncostaguedes6687 Obrigada pelo retorno. Isso soa como um problema de interferência no sinal. entre em contato conosco em supportus@hubbleconnected.com
e anexe este comentário em referência. Será um prazer ajudar! Obrigada!