Hi. Where can I find a full instruction manual? My box only came with quick set up which doesn’t explain all the menu options. -What does the message “5 mins > (play video icon) mean that pops up when I turn on the screen? -What does the timer icon control? -What is the 4 square icon? -Can you record video? If so, how? Really disappointing that the box doesn’t explain half the features of the monitor.
Hello Valerie! You find the full user guide here: 4583703.app.netsuite.com/core/media/media.nl?id=1564602&c=4583703&h=70e72d82435bfaeb56dc&_xt=.pdf And if you then still have any questions, please let me know at support@hubbleconnected.com. Thanks, Mike!
Hello Anthonis! No, the camera part is not rechargeable. However, if you need a rechargeable camera, you may want to take a look at the MBP36XL which is very similar to the MBP50. If you have any further questions, do not hesitate to get in touch at motorolastore.support/en/ and we will get back to you as soon as possible. Kind regards, Isabelle.
Hi just using for the first time tonight but timer keeps turning off after 60 minutes but cant find out how to turn timer off, probably really easy or in instructions which dont have with me at the moment so any advice would be really good thank
Hello Sharon, in the menu of the parent unit, where you set the time to 60 min, you should also see an X to disable it. If you have any more questions, please let me know at supportus@hubbleconnected.com. Thanks, Mike!
Hello! Please follow the below steps in order to hard reset your camera: * Hold down the PAIR button; * Turn the camera off while holding down the PAIR button; * Now turn camera back on, while still holding down the PAIR button and wait until you hear a beep and the LED starts blinking (blue/red). This may take up to 20 seconds. * Now you can add your camera again. If you need more assistance, please reach our Support Team at motorolastore.support/en/, and an agent will get back to you as soon as possible to help. Kind Regards, Irene
hi, why does it all look total white when i put it near babys bed at night?what distance shouil i have it?isnt it supposed to stay on the star grip an the bed???thnx
Hello Dimitris, The monitor and camera were designed to work at a minimum distance of 5ft between each other. This is to avoid interference. If you you need further assistance, please reach us at support@hubbleconnected.com and we'll get back to you as soon as possible. Thanks, Crystal.
Hi. Where can I find a replacement charger for model MBP50PU? It has stopped working and I don't see any links on your website for purchase and none of the "compatible" ones on amazon fit. Please HELP! Thanks in advance.
Hello there, We may have the power adapter you need. Please contact our support team at support@hubbleconnected.com so we can check the availability of stock and further assistance. We'll get back to you asap. Kind regards, Crystal and the Hubble Connected Team.
I just bought an extra cam and I can't pair it for some reason. The cam powers on and the blue light flickers slowly. It seems to be working just fine but I can't pair it. Any ideas?
how do i initilize it? i bought it as an open box and it wont find the camera, just beeps and beeps and beeps and beeps and beeps. i put it into pair mode, and then press the pair button on the camera, then the parent beeps right after i press the pair button on the camera, and parent says pair failed. have i mentioned it keeps beeping and beeping and beeping?
Hello there, I am sorry to hear this. Please reach our Customer Support to motorolastore.support/en/ and a friendly agent will be with you shortly to help. Kind regards, Isabelle
@@hubbleconnectedsupport3046 can someone reach out to me to help me with a issue. We have a parent monitor ( model # MBP50PU) with 2 cameras ( model # MBP50BU) and its charging port broke. So we bought a new single camera monitor system and can't seem to get the old cameras to pair with the Parent Unit. The new camera is the same model and the parent Unit is the same model number.
@@jmorrisonjr86 Hello There! There was a recent redesign of the MBP36XL/MBP50-G monitor and camera, and this new version is not included as a compatible unit with the older version. For more assistance, please reach our support team to motorolastore.support/en/ and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle
Have camera mbp50pu. Camera only works while plugged in .how do i replace rechargeable battery. I need this so i can go outside and do work while my camera is with me so i can watch and hear if his ventilator or trach alarms go off.
Hello there, I'm Crystal and here to help. The MBP50 baby monitor has a built-in battery and thus, it cannot be replaced. To check the options we may have to help you with this, please contact our support team via email or live chat. You can find us here: support.hubbleconnected.com/. We'll get back to you asap. Kind regards, the Hubble Connected Team
Hello Cassandra, in the box, you should have 2 power adapters. 1 for the camera and 1 for the parent unit. If you have any further questions do not hesitate to email us at support@hubbleconnected.com or reach our live chat at www.hubbleconnected.com. Kind Regards, Irene.
If the wifi or internet is disconnected the camera is can be record the vedio or what?? Sometime in my place there's no proper network ...I want to keep it for my home...
Hello Beena, please note that the MBP50 is not WiFi-compatible, the connection between the camera and parent unit works via FHSS which is a kind of radio frequency. If you have any linking issues, please let us have a closer look at this and contact us via LiveChat on www.motorolastore.support. Thanks, Mike!
Hubble Support, we purchased this exact monitor one month ago. It worked fine until this afternoon. The unit will not power up (plugged or unplugged) the top lights will light up when plugged in, and the reset button does not do anything. For lack of a better term, the parent unit is dead/useless. Are there any step we can take to manually reset the unit, or do we need a replacement parent unit?
Hello Christopher, I am Mike and here to assist! Have you tried using a different charger already to see if it makes a difference? Do you see the charging light still coming on? Please let me know and reach out to me directly at support@hubbleconnected.com and add this comment as a reference and ask for me, Mike. Thank you!
Hey quick question. I have that monitor and 1 camera. I want to purchase an additional camera. Does it have to be the same exact camera, since i know motorola has other compatible cameras. Can I have 2 different motorola cams set up to this monitor?
Hello Ricardo, it depends on the model and model version, to check this, can you please reach out to me at supportus@hubbleconnected.com? Thanks, Mike!
Hello Mario, Indeed, the MBP50 doesn't come with a Wifi Camera and can't be connected to the app. If you have any questions, you can reach us at motorolastore.support/en/ and we will get back to you as soon as possible to help. Kind regards, Isabelle
Hello Antoni, I am Mike and here to help! Have you reset all units aleady? If so, did the parent unit turn back on by itself then? Let me know at supportus@hubbleconnected.com and relate to this comment. I will then assist further. Thanks!
@@hubbleconnectedsupport3046 Actually neither the camera nor the screen would reset…screen not starting back up and camera not making beeping sound. Any ideas?
@@IreAllOver The parent unit will only turn back on when plugged in. To further assist you and to provide some images, please reach out to me via LiveChat: bit.ly/3r8fmVj. Thanks, Mike!
Hello Sabrina, if both units were paired before, then please try to pair it again to another slot like 3 or 4. Below I give you the instructions for adding a camera: 1. Press the Menu button and the menu bar will pop up. 2. Press the RIGHT button until Camera icon is highlighted, and the del/add/view/scan menu will pop up. 3. Press the +UP button or -DOWN button to select ADD, and press the OK button to confirm. 4. CAM 1/ CAM 2/ CAM 3/ CAM 4 will pop up, press the +UP button or -DOWN button to select the desired CAM, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching. 5. Press and hold the PAIR button under the baby unit until the parent unit finds the camera, beeps and the camera picture appears. If then still not working, please reach out to me at supportus@hubbleconnected.com Thanks, Mike!
Hello there! I am Crystal and here to assist! Please try resetting the camera with these steps: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds. If you need further help, please find our support team here: support.hubbleconnected.com/. Thank you!
Hello Shakifa, just press the Volume Up button to unmute the parent unit. If this has not helped, please reach me at support@motorolastore.com. Thanks, Mike!
Hello! Is there a way to reset the monitor? The cameras work perfectly but today my monitor itself kept turning off even though it’s charged. The lights on the top are all on but I can’t see anything. Can I reset it? If so, how? Thank you!
Hello Laura! To reset the monitor, please make sure to do the following steps with the unit plugged in: • On the monitor's left side by the volume key, you should see a small reset pinhole. • Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off. • After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit. Should you need further assistance, please let me know at support@hubbleconnected.com. Thanks, Crystal!
@@laurasumabat9984 Sure, you're most welcome! If you need our help again, please feel free to reach out. Kind regards, Crystal and the Hubble Connected Team.
@@masevalintine9130 Hello there! I'm sorry to hear you've run into issues with your device. Please try the steps below: 1) Reset the monitor. *Please make sure to do the following steps with the unit plugged in: • On the monitor's left side by the volume key, you should see a small reset pinhole. • Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off. • After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit. 2) Reset the camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit. 3) To add (pair) a camera: 1. Press the MENU button, and the menu bar will pop up. 2. Press the < LEFT button or > RIGHT button until the camera is highlighted, and the DEL/X ADD/+ VIEW or SCAN menu will pop up. 3. Press the + UP button or - DOWN button to select add, and press the OK button to confirm. 4. Camera 1, 2, 3, or 4 will pop up, press the + UP button or - DOWN button to select the desired camera, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching. 5. Press and hold the PAIR button underneath the Baby Unit until the Parent Unit finds the camera, beeps, and the picture from the camera appears. Should you need further assistance, please reach us at support@hubbleconnected.com. Kind regards, Crystal!
Hello Di D, I'm afraid not. The MBP55 is a simple wireless baby monitor, and only works for local viewing through the monitor it's paired with. Let me know if you have any questions left. Thanks, Crystal.
Hello Marc, You can try resetting the units with the following steps: Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset, turn itself off and back on. Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds. For more troubleshooting steps, please go to the Motorola knowledge base: moto.hubbleconnected.com/en or take a look at the videos found at: ua-cam.com/play/PLzQjo8v9EqytIpm3n8a1OC05KXJzYn4mM.html Kind regards, the Hubble Connected Team.
Hello Nadia, Please contact our support team for further assistance. You can find us here: support@hubbleconnected.com. However, please keep in mind that the warranty is for 1 year from the date of purchase and it's exclusive to the region/country where the product was purchased. Kind regards, Crystal and the Hubble Connected Team.
Hello Pete, to activate the split-screen: 1. Press the Menu button and the menu bar will pop up. 2. Press the < LEFT button or > RIGHT button until the icon with 4 squares is highlighted. 3. Press+ UP button or - DOWN button to select Split Screen On / Off. 4. When the Split Screen function is On, you can press the < LEFT button/ > RIGHT button/ + UP button/ - DOWN button to switch between cameras to hear the audio from the selected camera. Kind Regards, Irene
@@TheErnestOwusu Hello! We do not recommend opening the unit by yourself, and no third-party service is supported. If the battery is failing, it's recommended to replace it. Please email me at support@hubbleconnected.com and I'll be happy to check a few options for you. Please put ATT: RM Team in the subject. Kind regards, Crystal and the Hubble Connected Team.
Hello Krissy, the MBP50 doesn't record videos, unfortunately. If you have any further questions, do not hesitate to email us at supportUS@motorolastore.com. Kind Regards, Irene
Camera will not pair. The camera has a blue light that keeps blinking but I keep getting “pairing fail.” I have unplugged and restarted both the camera and the monitor multiple times. Help
Hello! I suggest resetting all units and then trying to pair it to slot 4, if it's then still not working, please reach out to us at supportus@hubbleconnected.com I will provide the steps below: Parent unit plugged in: • On the left side of the monitor by the volume key you should see a small reset pin hole. • Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off. • After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit. (If it does not turn on automatically, please do it again and have the parent unit plugged in during this!) We will also try resetting the Camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to re-pair the camera to the Parent unit. Below I give you the instructions for adding a camera: 1. Press the Menu button and the menu bar will pop up. 2. Press the RIGHT button until the Camera icon is highlighted, and the del/add/view/scan menu will pop up. 3. Press the +UP button or -DOWN button to select ADD, and press the OK button to confirm. 4. CAM 1/ CAM 2/ CAM 3/ CAM 4 will pop up, press the +UP button or -DOWN button to select the desired CAM, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching. 5. Press and hold the PAIR button under the baby unit until the parent unit finds the camera, beeps and the camera picture appears. Thanks, Mike!
Hi Jauna, in this case, I suggest resetting all units and then trying again: Parent unit plugged in: • On the left side of the monitor by the volume key you should see a small reset pin hole. • Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off. • After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit. (If it does not turn on automatically, please do it again and have the parent unit plugged in during this!) We will also try resetting the Camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to re-pair the camera to the Parent unit. If you then still need help, let me know at supportus@hubbleconnected.com. Thanks, Mike!
@@jaunagunter8512 Great, thank you for your feedback! And if there is anything else I can assist with, please feel free to get back in touch any time again! Regards, Mike!
Hi My camera is not getting reset I tried as same process for reset but when i start its blue light is showing and after reset also blue light there is no any light coming, on - off all the time only blue light coming and its not blinking just stuck on blue light and its not working is unit How can I reset it and add it again in unit. I tried to add cam 2 but its coming pair FAIL Plz help
Hello Mamu, I am sorry to hear you ran into issues to setup your camera. Make sure to reset them with the units plugged in. Also, here are some basic tips to help you with the setup: • During setup ideally your Hubble camera, your mobile device and your router are all within a 1-meter range. • If you use a dual-band router you'd need it to connect to the 2.4GHz band. The Hubble camera cannot connect when it's set to 5GHz. • If you have any special characters or blank spaces in your WiFi password (SSID), please take those out. If you then still need help, please let us know at support@hubbleconnected.com, and we'll get back to you as soon as possible. Thanks, Crystal!
@@TheHorus786 You're most welcome. And my apologies, indeed the MBP50 is not WiFi-connected and cannot be used with the app. My bad! I suggest you try to reset the units again. Please make sure they're plugged in when you try so: 1) Reset the monitor. • On the monitor's left side by the volume key, you should see a small reset pinhole. • Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off. • After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit. 2) Reset the camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit. 3) To add (pair) a camera: 1. Press the MENU button, and the menu bar will pop up. 2. Press the < LEFT button or > RIGHT button until the camera is highlighted, and the DEL/X ADD/+ VIEW or SCAN menu will pop up. 3. Press the + UP button or - DOWN button to select add, and press the OK button to confirm. 4. Camera 1, 2, 3, or 4 will pop up, press the + UP button or - DOWN button to select the desired camera, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching. 5. Press and hold the PAIR button underneath the Baby Unit until the Parent Unit finds the camera, beeps, and the picture from the camera appears. If the issue remains, please reach me at support@hubbleconnected.com , and refer to the above comment. I'll get back to you as soon as possible. Thanks, Crystal!
Hello Peder, I'm afraid your comment is not clear. The MBP50 is not a WiFi-connected model, but a simple wireless one that allows only local viewing from the monitor it's paired with. If you have any further comments or need any assistance, please let me know at support@hubbleconnected.com. Thanks, Crystal!
3 minutes after unboxing these I could tell they're overpriced garbage. Terrible setup and the instructions are only good for toilet paper. Would give negative stars if I could.
Hi Mike! I can hear you are not satisfied with the product you have. We are sorry to hear this, but know that I am here to help, if you have any questions or issues, reach out to me any time at supportus@hubbleconnected.com. Thank you, Mike!
Thank you for troubleshooting. It really helped me. Subbed and liked 👍
Does the MBP50 have an app for remote viewing??
Can you disable the button click noises on the parent unit?
Hi. Where can I find a full instruction manual? My box only came with quick set up which doesn’t explain all the menu options.
-What does the message “5 mins > (play video icon) mean that pops up when I turn on the screen?
-What does the timer icon control?
-What is the 4 square icon?
-Can you record video? If so, how?
Really disappointing that the box doesn’t explain half the features of the monitor.
Hello Valerie! You find the full user guide here: 4583703.app.netsuite.com/core/media/media.nl?id=1564602&c=4583703&h=70e72d82435bfaeb56dc&_xt=.pdf
And if you then still have any questions, please let me know at support@hubbleconnected.com. Thanks, Mike!
Hi is it possible to turn the volume down on the music setting...its quite loud..
Great video. Thx.
Thanks for your help
How can I fix the image of camera after dropped?
Is the camera rechargeable? I have just received the product and the camera works only when the charger is connected
Hello Anthonis! No, the camera part is not rechargeable. However, if you need a rechargeable camera, you may want to take a look at the MBP36XL which is very similar to the MBP50. If you have any further questions, do not hesitate to get in touch at motorolastore.support/en/ and we will get back to you as soon as possible. Kind regards, Isabelle.
Hi just using for the first time tonight but timer keeps turning off after 60 minutes but cant find out how to turn timer off, probably really easy or in instructions which dont have with me at the moment so any advice would be really good thank
Hello Sharon, in the menu of the parent unit, where you set the time to 60 min, you should also see an X to disable it. If you have any more questions, please let me know at supportus@hubbleconnected.com. Thanks, Mike!
How do you reset it if the camera isn’t going up and down but is going left and right
Hello!
Please follow the below steps in order to hard reset your camera:
* Hold down the PAIR button;
* Turn the camera off while holding down the PAIR button;
* Now turn camera back on, while still holding down the PAIR button and wait until you hear a beep and the LED starts blinking (blue/red). This may take up to 20 seconds.
* Now you can add your camera again.
If you need more assistance, please reach our Support Team at motorolastore.support/en/, and an agent will get back to you as soon as possible to help.
Kind Regards, Irene
hi, why does it all look total white when i put it near babys bed at night?what distance shouil i have it?isnt it supposed to stay on the star grip an the bed???thnx
Hello Dimitris,
The monitor and camera were designed to work at a minimum distance of 5ft between each other. This is to avoid interference. If you you need further assistance, please reach us at support@hubbleconnected.com and we'll get back to you as soon as possible.
Thanks, Crystal.
Hi. Where can I find a replacement charger for model MBP50PU? It has stopped working and I don't see any links on your website for purchase and none of the "compatible" ones on amazon fit. Please HELP! Thanks in advance.
Hello there,
We may have the power adapter you need. Please contact our support team at support@hubbleconnected.com so we can check the availability of stock and further assistance. We'll get back to you asap.
Kind regards,
Crystal and the Hubble Connected Team.
I just bought an extra cam and I can't pair it for some reason. The cam powers on and the blue light flickers slowly. It seems to be working just fine but I can't pair it. Any ideas?
Hello Bruce,
Please make sure the new camera's label matches the original set's.
Regards, Hubble Connected Team.
how do i initilize it? i bought it as an open box and it wont find the camera, just beeps and beeps and beeps and beeps and beeps. i put it into pair mode, and then press the pair button on the camera, then the parent beeps right after i press the pair button on the camera, and parent says pair failed. have i mentioned it keeps beeping and beeping and beeping?
Hello there, I am sorry to hear this. Please reach our Customer Support to motorolastore.support/en/ and a friendly agent will be with you shortly to help. Kind regards, Isabelle
@@hubbleconnectedsupport3046 can someone reach out to me to help me with a issue. We have a parent monitor ( model # MBP50PU) with 2 cameras ( model # MBP50BU) and its charging port broke. So we bought a new single camera monitor system and can't seem to get the old cameras to pair with the Parent Unit. The new camera is the same model and the parent Unit is the same model number.
@@jmorrisonjr86 Hello There! There was a recent redesign of the MBP36XL/MBP50-G monitor and camera, and this new version is not included as a compatible unit with the older version. For more assistance, please reach our support team to motorolastore.support/en/ and a friendly agent will get back to you as soon as possible to help. Kind regards, Isabelle
@@jmorrisonjr86 I have the EXACT same thing! What did you end up doing?
jmorrisonjr86 did you figure it out. We’re having the same problem.
How can I turn off the sound (beep) of the buttons? It is very loud!
Have camera mbp50pu. Camera only works while plugged in .how do i replace rechargeable battery. I need this so i can go outside and do work while my camera is with me so i can watch and hear if his ventilator or trach alarms go off.
Hello there,
I'm Crystal and here to help. The MBP50 baby monitor has a built-in battery and thus, it cannot be replaced. To check the options we may have to help you with this, please contact our support team via email or live chat. You can find us here: support.hubbleconnected.com/. We'll get back to you asap.
Kind regards, the Hubble Connected Team
Hi, soo the cable that the camera has to be conected to, can also charge the monitor??
Hello Cassandra, in the box, you should have 2 power adapters. 1 for the camera and 1 for the parent unit. If you have any further questions do not hesitate to email us at support@hubbleconnected.com or reach our live chat at www.hubbleconnected.com. Kind Regards, Irene.
If the wifi or internet is disconnected the camera is can be record the vedio or what?? Sometime in my place there's no proper network ...I want to keep it for my home...
Hello Beena, please note that the MBP50 is not WiFi-compatible, the connection between the camera and parent unit works via FHSS which is a kind of radio frequency. If you have any linking issues, please let us have a closer look at this and contact us via LiveChat on www.motorolastore.support. Thanks, Mike!
Hubble Support, we purchased this exact monitor one month ago. It worked fine until this afternoon. The unit will not power up (plugged or unplugged) the top lights will light up when plugged in, and the reset button does not do anything. For lack of a better term, the parent unit is dead/useless. Are there any step we can take to manually reset the unit, or do we need a replacement parent unit?
Hello Christopher, I am Mike and here to assist! Have you tried using a different charger already to see if it makes a difference? Do you see the charging light still coming on? Please let me know and reach out to me directly at support@hubbleconnected.com and add this comment as a reference and ask for me, Mike. Thank you!
@@hubbleconnectedsupport3046 thanks for the response Mike, email has been sent.
@@christopherschneider6272 I am on it, thanks, Mike!
Same issue. No fix. Garbage product and would never recommend. Motorola has gone in the shitter.
Hey quick question. I have that monitor and 1 camera. I want to purchase an additional camera. Does it have to be the same exact camera, since i know motorola has other compatible cameras. Can I have 2 different motorola cams set up to this monitor?
Hello Ricardo, it depends on the model and model version, to check this, can you please reach out to me at supportus@hubbleconnected.com? Thanks, Mike!
So, it appears that you can't connect the display to your Motorolla App?
Hello Mario, Indeed, the MBP50 doesn't come with a Wifi Camera and can't be connected to the app. If you have any questions, you can reach us at motorolastore.support/en/ and we will get back to you as soon as possible to help. Kind regards, Isabelle
Camera is blurry all of a sudden. Tried restarting and re-pairing- nothing works. Advice please?
Hello Antoni, I am Mike and here to help! Have you reset all units aleady? If so, did the parent unit turn back on by itself then? Let me know at supportus@hubbleconnected.com and relate to this comment. I will then assist further. Thanks!
@@hubbleconnectedsupport3046 hey guys yes reset everything. Still super blurry…focus is off it’d seem. Tried cleaning it too didn’t work
@@hubbleconnectedsupport3046 Actually neither the camera nor the screen would reset…screen not starting back up and camera not making beeping sound. Any ideas?
@@IreAllOver The parent unit will only turn back on when plugged in. To further assist you and to provide some images, please reach out to me via LiveChat: bit.ly/3r8fmVj. Thanks, Mike!
I cannot connect the parent unit to the baby unit. There is a red light flashing on the baby unit. Would you help me?
Hello Sabrina, if both units were paired before, then please try to pair it again to another slot like 3 or 4. Below I give you the instructions for adding a camera:
1. Press the Menu button and the menu bar will pop up.
2. Press the RIGHT button until Camera icon is highlighted, and the del/add/view/scan menu will pop up.
3. Press the +UP button or -DOWN button to select ADD, and press the OK button to confirm.
4. CAM 1/ CAM 2/ CAM 3/ CAM 4 will pop up, press the +UP button or -DOWN button to select the desired CAM, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching.
5. Press and hold the PAIR button under the baby unit until the parent unit finds the camera, beeps and the camera picture appears.
If then still not working, please reach out to me at supportus@hubbleconnected.com Thanks, Mike!
brand new out the box camera one wont focus. camera 2 works fine but im kinda upset i think i lost my receipt to return this dam thing
Hello there! I am Crystal and here to assist! Please try resetting the camera with these steps:
With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
If you need further help, please find our support team here: support.hubbleconnected.com/. Thank you!
1:13 It does not happen. Connection fails.
Hi, how to unmute the baby monitor, I can’t hear the baby in the room?
Thnx
Hello Shakifa, just press the Volume Up button to unmute the parent unit. If this has not helped, please reach me at support@motorolastore.com. Thanks, Mike!
Hello! Is there a way to reset the monitor? The cameras work perfectly but today my monitor itself kept turning off even though it’s charged. The lights on the top are all on but I can’t see anything. Can I reset it? If so, how? Thank you!
Hello Laura!
To reset the monitor, please make sure to do the following steps with the unit plugged in:
• On the monitor's left side by the volume key, you should see a small reset pinhole.
• Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off.
• After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit.
Should you need further assistance, please let me know at support@hubbleconnected.com.
Thanks, Crystal!
@@hubbleconnectedsupport3046 thank you SO MUCH! For your help and super quick response 🙏🏼 it has now been reset!
@@laurasumabat9984 Sure, you're most welcome! If you need our help again, please feel free to reach out.
Kind regards, Crystal and the Hubble Connected Team.
Cannot see camera anymore . Won’t connect. Just beeps and have not figured out how to reset the camera successfully. No beeping sound nothing.
@@masevalintine9130 Hello there! I'm sorry to hear you've run into issues with your device. Please try the steps below:
1) Reset the monitor.
*Please make sure to do the following steps with the unit plugged in:
• On the monitor's left side by the volume key, you should see a small reset pinhole.
• Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off.
• After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit.
2) Reset the camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit.
3) To add (pair) a camera:
1. Press the MENU button, and the menu bar will pop up.
2. Press the < LEFT button or > RIGHT button until the camera is highlighted, and the DEL/X ADD/+ VIEW or SCAN menu will pop up.
3. Press the + UP button or - DOWN button to select add, and press the OK button to confirm.
4. Camera 1, 2, 3, or 4 will pop up, press the + UP button or - DOWN button to select the desired camera, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching.
5. Press and hold the PAIR button underneath the Baby Unit until the Parent Unit finds the camera, beeps, and the picture from the camera appears.
Should you need further assistance, please reach us at support@hubbleconnected.com.
Kind regards, Crystal!
Hello
I have Motorola MBP55
Can I use Hubble app? And how to install it
Hello Di D,
I'm afraid not. The MBP55 is a simple wireless baby monitor, and only works for local viewing through the monitor it's paired with. Let me know if you have any questions left.
Thanks, Crystal.
Hi I can’t hear anything through the monitor how do we fix it ?
Hello Marc,
You can try resetting the units with the following steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset, turn itself off and back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
For more troubleshooting steps, please go to the Motorola knowledge base: moto.hubbleconnected.com/en or take a look at the videos found at: ua-cam.com/play/PLzQjo8v9EqytIpm3n8a1OC05KXJzYn4mM.html
Kind regards, the Hubble Connected Team.
hi my display visor is not turning on... im from brazil. could you help me?
Hello Nadia,
Please contact our support team for further assistance. You can find us here: support@hubbleconnected.com. However, please keep in mind that the warranty is for 1 year from the date of purchase and it's exclusive to the region/country where the product was purchased.
Kind regards, Crystal and the Hubble Connected Team.
How do you do split screen?
Hello Pete, to activate the split-screen:
1. Press the Menu button and the menu bar will pop up.
2. Press the < LEFT button or > RIGHT button until the icon with 4 squares is highlighted.
3. Press+ UP button or - DOWN button to select Split Screen On / Off.
4. When the Split Screen function is On, you can press the < LEFT button/ > RIGHT button/ + UP button/ - DOWN button to switch between cameras to hear the audio from the selected camera.
Kind Regards, Irene
بنات وين الكة جهاز شحن الشاشة الكبيرة
Does anyone know how to open the monitor as well as how to replace the battery? Mine only works when the battery is plugged in
Hello Ernest,
The MBP50 parent unit has a built-in battery and therefore, it cannot be replaced.
Kind regards, Hubble Connected Team.
@@hubbleconnectedsupport3046 Hi! Does this mean that I have to buy a new one ot have it professionally opened?
@@TheErnestOwusu Hello! We do not recommend opening the unit by yourself, and no third-party service is supported. If the battery is failing, it's recommended to replace it. Please email me at support@hubbleconnected.com and I'll be happy to check a few options for you. Please put ATT: RM Team in the subject. Kind regards, Crystal and the Hubble Connected Team.
Hello how do I replay the videos recorded ?
Hello Krissy, the MBP50 doesn't record videos, unfortunately. If you have any further questions, do not hesitate to email us at supportUS@motorolastore.com. Kind Regards, Irene
Camera will not pair. The camera has a blue light that keeps blinking but I keep getting “pairing fail.” I have unplugged and restarted both the camera and the monitor multiple times. Help
Hello! I suggest resetting all units and then trying to pair it to slot 4, if it's then still not working, please reach out to us at supportus@hubbleconnected.com
I will provide the steps below:
Parent unit plugged in:
• On the left side of the monitor by the volume key you should see a small reset pin hole.
• Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off.
• After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit. (If it does not turn on automatically, please do it again and have the parent unit plugged in during this!)
We will also try resetting the Camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to re-pair the camera to the Parent unit.
Below I give you the instructions for adding a camera:
1. Press the Menu button and the menu bar will pop up.
2. Press the RIGHT button until the Camera icon is highlighted, and the del/add/view/scan menu will pop up.
3. Press the +UP button or -DOWN button to select ADD, and press the OK button to confirm.
4. CAM 1/ CAM 2/ CAM 3/ CAM 4 will pop up, press the +UP button or -DOWN button to select the desired CAM, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching.
5. Press and hold the PAIR button under the baby unit until the parent unit finds the camera, beeps and the camera picture appears.
Thanks, Mike!
The camera is saying that the pairing is successful, but the monitor is saying that the pairing is failed, how do I fix that
Hi Jauna, in this case, I suggest resetting all units and then trying again:
Parent unit plugged in:
• On the left side of the monitor by the volume key you should see a small reset pin hole.
• Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off.
• After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit. (If it does not turn on automatically, please do it again and have the parent unit plugged in during this!)
We will also try resetting the Camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to re-pair the camera to the Parent unit.
If you then still need help, let me know at supportus@hubbleconnected.com. Thanks, Mike!
@@hubbleconnectedsupport3046 thanks, I'll try and give my feedback.
@@hubbleconnectedsupport3046 it most certainly did sir Mike, blessings to you, thanks for the help.
@@jaunagunter8512 Great, thank you for your feedback! And if there is anything else I can assist with, please feel free to get back in touch any time again! Regards, Mike!
Hi
My camera is not getting reset
I tried as same process for reset but when i start its blue light is showing and after reset also blue light there is no any light coming, on - off all the time only blue light coming and its not blinking just stuck on blue light and its not working is unit
How can I reset it and add it again in unit.
I tried to add cam 2 but its coming pair FAIL
Plz help
Hello Mamu,
I am sorry to hear you ran into issues to setup your camera. Make sure to reset them with the units plugged in. Also, here are some basic tips to help you with the setup:
• During setup ideally your Hubble camera, your mobile device and your router are all within a 1-meter range.
• If you use a dual-band router you'd need it to connect to the 2.4GHz band. The Hubble camera cannot connect when it's set to 5GHz.
• If you have any special characters or blank spaces in your WiFi password (SSID), please take those out.
If you then still need help, please let us know at support@hubbleconnected.com, and we'll get back to you as soon as possible.
Thanks, Crystal!
@@hubbleconnectedsupport3046 thank you so much for your kind support
I am not using camera with
internet
I am using direct with unit.
@@TheHorus786 You're most welcome. And my apologies, indeed the MBP50 is not WiFi-connected and cannot be used with the app. My bad!
I suggest you try to reset the units again. Please make sure they're plugged in when you try so:
1) Reset the monitor.
• On the monitor's left side by the volume key, you should see a small reset pinhole.
• Using a pin, or something small enough to fit inside, press and hold in the reset button until your monitor powers itself off.
• After what can take up to a minute, your monitor should then power itself back on. This will indicate that the reset has been completed successfully. You can now pair your camera back to the unit.
2) Reset the camera. You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit.
3) To add (pair) a camera:
1. Press the MENU button, and the menu bar will pop up.
2. Press the < LEFT button or > RIGHT button until the camera is highlighted, and the DEL/X ADD/+ VIEW or SCAN menu will pop up.
3. Press the + UP button or - DOWN button to select add, and press the OK button to confirm.
4. Camera 1, 2, 3, or 4 will pop up, press the + UP button or - DOWN button to select the desired camera, and press the OK button to start searching for a camera unit. The green audio level LED will flash rapidly while searching.
5. Press and hold the PAIR button underneath the Baby Unit until the Parent Unit finds the camera, beeps, and the picture from the camera appears.
If the issue remains, please reach me at support@hubbleconnected.com
, and refer to the above comment. I'll get back to you as soon as possible.
Thanks, Crystal!
SHOULD USE MOBILE NET
4G
EVERYONE SHOULD HAVE ONE
PET SAFE
FOR SAFETY
Hello Peder,
I'm afraid your comment is not clear. The MBP50 is not a WiFi-connected model, but a simple wireless one that allows only local viewing from the monitor it's paired with. If you have any further comments or need any assistance, please let me know at support@hubbleconnected.com.
Thanks, Crystal!
I was here from crypto nwo
3 minutes after unboxing these I could tell they're overpriced garbage. Terrible setup and the instructions are only good for toilet paper. Would give negative stars if I could.
Hi Mike! I can hear you are not satisfied with the product you have. We are sorry to hear this, but know that I am here to help, if you have any questions or issues, reach out to me any time at supportus@hubbleconnected.com. Thank you, Mike!
DONT buy this shit