How to Avoid Dead Air on Calls (3 Techniques with Scripts)
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- Опубліковано 11 лип 2024
- Are you struggling with dead air and awkward silence when talking to customers? If so, this video will share with you three techniques on how to avoid or reduce dead air and overall improve your stat and performance as a call center agent.
Thank you for picking my request. By the way I am already in my training days and as usual you're a hero in such a video that help us on time with an easy access and free. In addition, I am looking forward for more success and blessings to your UA-cam channel.
Thank you and best of luck to you, Rachel!
@@Kwestyon like all your videos because off you I get hired thanks to all your tips.
I'm struggling so much with dead air, it's been the main subject on my coaching/mentoring sessions. I hate small talk too! It costs me so much, I'm trying to just program myself to ask "how's your day going so far?" Mostly it's because I'm afraid they'll be rude or something, lol, but most of the time they're nice so...I need to get used to it. Good to know I'm not alone😊
no
Just put them on hold
Thank you so much for this video. It really helps me a lot to prepare myself for the possible scenarios might happen when I'm in the BPO industry.
Here I am again finding myself watching your channel and I have to say YOU ROCK 😎😎❤️❤️ lately the call centers started to spread wide in Egypt 🇪🇬 so me and my fellow trainees already watching you 😉 keep up the great work
Your videos are really helpful for a Coach like me. I am looking forward to see videos on handling supervisor or escalated calls. Take care!
Being a newbie of callcenter you make me fell confident and you give me more learnings ma’am
No.1 fun
its my first time to take live calls yesterday and yes . dead air is my biggest problem and my signature response. this video is so helpful for me
Thanks for sharing this video. It helps me a lot especially to me as a newbie and no experience in a BPO company.
I've watched most of your videos and I am very excited for the new upload.
Thank you so much! When I was in the situation I always make a silent before answering the customer.
Thank you so much for your videos. They're very helpful.
Hi Sheena! Can you tackle this topic in the future? "How to avoid beating around the bush?" Thanks in advance! :)
I'm in my training days tommorow is the start of my pst training ..Thanks for the info.
Thanks for this video that you made, it helps a lot
Im goona start my first day training this tuesday and your videos did a great help for me as a newbie in BPO industry.It makes me feel less nervous 😘Hoping for more videos like this .Thankyou Ms. Sheena
Solution no.3 is what I always do to reduce AHT. Thank you so much for this video.
Thank you for all the advice!!
Hi Ms. Sheina, thank you for your vids, I am planning to apply in BPO, I always remind myself to watch your videos everyday and it helps me a lot to gain more knowledge I got from you. ❤
Very good tips!! It's always very important to keep improving!
Very good tips! Thank you!
Thank you for having this video i already learning alot from your video. Take care always.
You are a literally an angel for me.
I like the fact na kinocorrect mo yung grammar mo sa editing na. Very real.
Hihi, it annoys me that i still make mistakes like these.
@@Kwestyon It happens to the best of us. You’re doing amazing.
@@Kwestyon you're doing an amazing job Sheena. It's difficult to do a free speech and you are rocking it!
Thank you for sharing it gave me idea since i am a newbie. god bless you.
Your technique and tips makes me wanna take calls even more!!
I learned so much from you Sheila… and I thank you for that love from 🇦🇺
Im here, willing to learn.youre good enough for me to understand what i need to listen.
Your videos are awesome! Thanks a lot!
Thankyou to your videos, I hope I can pass all my interviews. 🥰
my nesting period would happen before next week. thanks to this video, i am personally struggling with dead air, but i am now motivated
Awesome.... Full solution in one chanel . Thanks alot ...
Thank you Ms. Your videos are very helpful. I am on my 4th week of training. ❤
Hi Sheena, thanks so much on this video. Love it
your videos help us a lot .
Thank you so much, ma'am! Your videos helps me a lot. Hope you will not get tired posting some tips and lessons. I'm your new fan and subscriber, ma'am :)
I already taking calls I'm a nester . Thank you for your videos .
thank you for the tricks and tips, It's really a big help.🥰
thank you so much, I really appreciate all your vids specially for a newbie like me, this is so informative and inspirational. again thank you so much. :):):)
I love the way you said "If you need me, just call me and I'll be there" thanks you make me laughed 😁
Hi sheena i appreciate every video that you made for us newbies 😊
Thank you so much Mam, last january I started to watch ur videos but look at me now I am already on nesting stage and hope to pass this stage and become a certified agent. Thank you so much to your help, sana marami pang makapanood ng vidoes mo♥️♥️♥️♥️
Your videos helps me a lot ...Its really helpful for me..Thank you
Thanks a lot this information was very helpful and understandable 👍
I love your voice the way you speak clear ..
Personally I wouldn’t provide small talk to customers because that can actually make the call go left ‘& you’d have to bring the call back , my company personally don’t allow the small talk, I just say “ bare with me for one moment” & advise them of what I’m doing , but this is a great video I love your videos it’s very formal
*bear
I started to love her vids, very informative.. 😎🥰
New subscriber here, soon to be working on call center. Your videos helped me a lot
Thanks a lot.. I got some tips on you and I probably I can use it...
Thank you so much Ms. Shiena! I always watch your videos before I applied and until now that I'm on my training period 😊 I really need this tips for my nesting on friday😊
You are doing a great Job ma’am! It’s been a week since i am watching your videos every day.i am going to work for intuit turbo tax and im a little bit stressed about taking calls how to talk and what to say specifically it my first time giving financial assistance
Thanks a lot for the help❤️
More power to you! 💗 You really are a great help for the newbies like me. Thank you!
Thank you so much ate sheena. 😢😘 almost 1 month since i started watching your yt channel and it helps me enhance my english speaking skills😇
I like your channel. The time I open it, is just exactly how we would be going next😅
U are the best, I have learnt a lot with you, u have helped me a lot =3
Thank you❤❤❤
3 years ago im watching how can I pass my interview and now im watching on how I build a rapport to my customer ❤
Thank you Ma'am 🥰 your video helps me a lot. My training will start on Monday. As a newbie there's so many questions in my head but you are here Maam🥰 Wish me luck🙏🤞
Sheena im just hired as a CSA your videos helps me a lot. You're very intelligent and helpful. A million thanks. I love all your videos stay beautiful 👌
My go to is solution 3. I normally do not do small talks unless the customer starts it, in which case, I am ok with talking with being personal with the customer. In the beginning, I would put the customer on hold, but I have spoken with most customers that really hate being put on hold. It is was they had agents, in the past, that put them on hold and would disconnect the call or take to long to come back with the customer. Another issue, was the customer waiting to speak with an agent, and finally getting to an agent, but is told to be on hold again. Finally, customers have complained that the music was kind of annoying and wanted to hear the sound of my typing. I am a super fast typer, and the customer's like to hear that I am actively resolution their problem, but not being annoying.
such a helpful video ❤️
Thank you for the tips maam sheena, Im currently in training and I do hope to pass the berlitz and nesting
New subscriber here... all your videos has been very helpful to me as a beginner and i was hoping if you could teach us on how to handle mobile service provider calls.. a mock call demo would be very nice.. thank you for having a channel that help us beginners
I loovvvee this. Thank you Sheena ❣️ I love listening to your videos daily 🙂😻
Excelent...Thank U!!
Love you videos❤
You're superb!
thank you so much po! you have been a very great help! ❤️😁 im from cebu, btw.
Ngayon ulit ako naka panood na busy na na ako. ito talaga naging daan ko last year to gain some tips how to pass an interview ,tips about call center and I did it. I'm currently working as a call center agent for 1yr now. Thank you 💕
yey thanks for the tips ,mentor 🤩❣️
Thank you!!!!!
Hii, I really love this video. It helps me more especially that I belong to the retail account❤️ Hoping for more videos🥰
THANKS!!!❤️
I LOVE UR ALL VIDEOS
Done watching thank you.
" Just call me and I'll be there " this the best part of this vid XD
Your blog really help me 😊 more videos 👏
Thank you po dami ko natutunan sa mga blogs nyo.
A really learn alot for all of your Video ❤️❤️❤️❤️❤️
Thank you for making this video. Is a big help for me to reduce dead air in my calls. All your videos are worth watching. Can I make a request? Could you make a video on how to deal with irrate customers saying bad words to you even if they are the one who made a mistake in the first place? And you can't do anything to honor/give their request? I hope you can notice me. Thank you so much! More power!
❤️ thank you 😇
Thanks for this tips,
I would like to suggest for your upcoming videos for fillers, most of agents are having some fillers. Thanks
Noted.:)
Thank you ms sheena its a big help ♥️♥️
Currently doing this techniques during my live calls.
Hi Sheena! Got hooked to your channel. Thank you for the tips. God bless your undertakings! 🤗😁⭐💓
Thank you! Truly, thank you. :)
Thank you so much for your videos I was hired because of the advices that you gave on your videos .. I just want to say thank you so much for the effort on making all your videos .. Keep it up
Congratulations, Jairah!👏🥳 Thank you, too!
Ang galing talaga I love you na Po talaga promise Dami ko natutunan. TMobile nmn Po coach.
Thanks for sharing your video Madam
I am your new subscribers and I work as a QA manager your tips are amazing
Hey hi shina this is Rakesh and i am following you since a long time and I'm watching your videos daily and the videos are very useful to me
Thank you for making these kind of videos 🥺 my training will start tomorrow. you deserve a million subs.
I appreciate that! Good luck!
I can relate to that due to i'd experience to take calls on the production floor before. Cherry picking the best way on handling customers will make you minimize your AHT and to boost the quality of your call. all that the given examples on this video are quite true and at the same time its informative for those newbie or naive with the workflow of a CCA. Moreover it allows us to preview the real time task of an Agent. learned to the expert it will made us proficient in no time. however there were some occasions we find drawbacks due to its more challenging role, we gradually learning from each mistakes day by day or in a daily basis. at the end of the shift you would earned or gained more knowledged that will drives us to the higher level of competency of your work or position.
Plp
Another informative video 🤗❤️ a month ago i was watching how to pass an interview and now I'm watching for any tips for how I'm going to survive the training ❤ I'll keep digging knowledge on and off the training🤗🥰 thank you🙏 you one of the reasons i made it to this industry I'll be forever in debt to your help🥰
P
GREAT!!
Your the best i passed my PST training because of your sympathy samples 😊 thank you im on nesting now ❤
Congratulations! Good job!
Thank you ate Sheena. I got Hired yesterday! Thank you so much for your lessons😘
Congrats!!! So nice to hear this.💪
Amazing !I love all your content its really helpful. Can you make another video for collection account also.Thankyou.
Hi Sheena! Please make video on how to expect during product specific training. Thank you
Hi sister ❤thank u for ur video
Wooohhh...Happy 3k Subs..🔥🔥😀😁💓
Yay!!!