2022 Acura MDX Problems - Watch Before You Buy!!
Вставка
- Опубліковано 30 січ 2022
- Update 28 Nov 2022: Now that it's getting cold again, I am starting to get a lot of comments and messages from people having the same or similar problems with their 2022 and 2023 MDXs, mainly with their infotainment system. Will be interesting to see how many people have problems through the winter. I'm guessing that some poor schmo was likely re-sold our lemon MDX here in Ottawa, Canada. It only had 300 km on it because it wouldn't stay running long enough to put any miles on it. The bummer is that someone probably bought it when the weather was warming up and won't have the infotainment/battery problem until this Dec/Jan, so they'll be stuck with it.
Update 8 March 2022. PSA: Based on my experience with our 2022 Acura MDX, my advice to anyone looking to buy a new or used Honda or Acura product newer than a 2006 is to do significant, extensive research, particularly on their Bluetooth, Infotainment and battery drain problems - and make sure the risk of problems is acceptable to you. Also, look at how Honda/Acura has treated its customers with these problems,. and make sure the risk of Honda/Acura not fixing the problems is acceptable to you. There is a significant amount of customers with critical infotainment and battery drain problems, where Honda/Acura has just said "we don't have a fix". Many customers have been left with a broken vehicle that Honda/Acura is not fixing under warranty.
With respect to the 2022 MDX, its infotainment issues are linked to the 2019+ RDX issues, it's the same system. Honda/Acura just settled a class action lawsuit for these issues in the 2019-2020 RDX in January 2022, and I believe there will be another class action lawsuit coming for the 2021+ RDX and 2022+ MDX. Honda/Acura is ignoring these issues because they still have not developed a fix for them, which is why they settled the 2019-2020 RDX class action.
Honda/Acura had agreed to help us return our 2022 MDX to the dealer for a refund, and to top up a small dollar value of our refund that the dealer refused to pay. To do this, Honda/Acura asked us to sign a release agreement and remove my social media posts, which we agreed to. Based on their agreement, we took our partial refund from the dealer. After that, Honda/Acura sent us the release agreement, but frankly, it contained false statements, would be illegal and would give us unlimited liability to Honda/Acura should I miss deleting a social media post. We made some edits to correct these issues, and Honda/Acura refused to edit it. We asked to speak to their legal team, and they said that "their legal team does not speak to the public." My wife and I both work in contracting and know what we're signing, and would not advise anyone to sign what they call their 'standard' release form. So we walked away.
We told Honda/Acura that we were going to continue to tell our story to the media, and they said "that is your right". They simply don't care that they sold us a faulty vehicle that financially injured us. They don't care that they couldn't fix it after 3 attempts. And surprisingly they don't care that my UA-cam video now has over 43,000 views.
Purchased MDX on 30 Dec 2021 and it broke down the same day, no infotainment and dead battery. Towed to dealer, was there three days, and it broke down the same day we took it back. Towed again, was there a week, and the infotainment broke the next morning after taking it back a third time. Still was able to drive it for a week with no infotainment, and then it died a third time on 20 Jan 2022. It was towed a 3rd time and we started the process of returning it for a refund... which took over a month and did not go well. - Авто та транспорт
Please do not give in to Acura's request to take down this video. Taking it down would be the wrong thing to do. It is purely factual. Deleting facts from history harms everyone.
It's staying up for now. Just posted an update to the video description.
Definitely a “Lemon”! Should be replaced with brand new car.
Acura just lost 89k customers
All 2023 have a high pitch tone that Acura says is normal. This is what the dealer said when I took it in. Beware my loaner another 2023 with more mileage had the high pitch tone louder than mine. Opened a case with Acura. No one knows what causes the annoying high tone pitch sound. Sounds like a bearing or something too tight. Buyers beware !! Poor dealership service and responses.
No one should be having these problems with their brand new vehicle. Hope you get this sorted out soon.
just bad bad bad
Every car manufacturer gets lemons shit happens
Never buy brand new always buy used certified
@@Blahblahblah769 before you buy certified, someone have to buy it new, so if you say never buy new, how you going to get used? I always buy my car new, never had problems with none, my current car is 3 years old , still don't have problems.
@@kromahj lol leave it to other people not me 😂😂😂😂😂
That's too bad cuz it's a really nice car. Good to keep these manufacturers on their toes with good vlogs.
Oh My Gozh Too Bad? Rather Not Too Bad
Bought ours last June and haven't had any issues and we live in Winnipeg area. We have the A-Spec trim. That sucks that you guys are having issues.
Thank you for your share and comments, I am planning to have one and dealing with the local acura dealer this week. I also stay in a cold area in Alverta, Canada, I m lucky to see your review today.
I got the same problem with my 2020 Acura RDX ,,, Lemon is the right word for Acura.
I have a 2012 MDX and am looking at purchasing a new 2022. Please keep your video up as it is nice to see others' comments. Any further updates would also be great to see.
Acura contacted me this week and were supposed to assist us with returning our MDX and getting our trade in value back from the dealer but they failed to come through.
They mentioned asking me to take my video down but are dragging their heels. Views are climbing rapidly, should be passing 10,000 tonight, well into the teens by next week.
I've had my 22 MDX for 7 months and it's been flawless. I highly recommend this vehicle!
@@stonecoldcustoms THEY NEED TO QUIT WORRYING ABOUT THE VIDEO AND TAKE CARE OF THE CUSTOMER FIRST! IF THEY WERE SMART THEY'D KNOW THAT BY TAKING CARE OF YOU, THAT WOULD TAKE CARE OF ANY BAD PRESS THE VIDEO MIGHT MAKE FOR THEM, BECAUSE YOU WOULD POST HOW AMAZING THEY WERE TO WORK WITH AND HOW THEIR CUSTOMER SERVICE WAS SECOND TO NONE! COME ON ACURA! DO THE RIGHT THING! ID GIVE YOU YOUR TRADE IN AND 5K OFF ANOTHER NEW VEHICLE FOR YOUR TROUBLE AND INCONVENIENCE! CUSTOMER SERVICE IS KING!!!
Keep the video up and don't sign any agreements. Stay strong!!!
Get the 2022 mdx type S,I can't afford it but it seems great
Thanks for sharing your experience. I hope you get this resolved to your satisfaction with Acura Canada.
I also have a 22 MDX, and it is my sixth Acura… and my last… I wont get into all of my issues, and haven’t had any as severe as yours, but ACURA has totally changed in the last few years and it shows in their quality and customer service… Once this lease is up, I am done with Acura.. Going to Lexus.
Not sure you could have made a smarter decision my friend. I'm currently on my 6th Lexus RX350 2019' model that I've owned since brand new! I've taken each one to 150k and have truly had zero issues whatsoever! Just regular consistent maintenance. They are bulletproof and have never ever let me down or left me stranded. Plus the dealership experience is best on planes earth! The Acura is more fun to drive, but peace of mind dealership experience and quiet comfort are worth more to me!
I have been with Lexus since 06. I switched to the 22 MDX. What issues have you encountered. I’m going back to Lexus when my lease ends.
@@justme7092 a lot of little picky quality things with the 22MDX, but what sealed it for me was the customer experience and customer care after purchase from Acura… it’s horrible.. No acknowledgement or assistance whatsoever. They pretended like I didn’t exist… Done with Acura..
I am never buying another Acura or Honda again. They treated me horribly. Never again.
Thank you for posting this video. I wish I had seen this earlier. I had a lot of problems with my 2019 RDX advance, with the infotainment system, constantly going black and glitching and disconnecting CarPlay etc. etc. Acura basically took the car back from me and put me into a 22 MDX advance instead back in September of last year. I have had nothing but problems with the new MDX. My infotainment screen has gone black five times, I’m waiting for the dealer to give me an appointment to get another loaner. I can’t use the charging pad with my iPhone, they say it’s a known issue with the magnet in the new iPhones but they have no fix. My brakes are squeaking all over all day and they are also aware of this issue with the new MDX and they have no fix. They are constantly telling me that the tech issues are related to me or my iphone, that the problems I have with the car are my own doing, it’s just ridiculous. I bought a $62,000 vehicle and it’s had nothing but problems and it’s constantly in the shop. I’m currently speaking with some lemon law attorneys. I’ve had enough with Acura and I will never ever ever ever ever buy a car from this brand ever again!
You saved me from headaches! I was getting closer to buying an MDX Type S Advanced. Now eyeing the Infiniti QX60, will wait to see what owners say.
These are my two contenders the MDX and QX60, please let me know if you find anything!! 🙏🏽
I hope Acura reaches out to you to rectify the issue after this video because this is a DEAL BREAKER for anyone looking to buy one. If they are in fact selling cars with this issue, it may well be a larger class action lawsuit. Good luck and looking forward to an update video. I'm commenting and liking so that this video will be recommended to more people and hopefully save many others from this same situation. 👍
Deal breaker for anyone living in Antarctica lol
My 2019 RDX has had nothing but problems with the infotainment system since the day I drove off the lot. I got the same answer from Acura for the last 3 years too - they had no fix for it. Was considering getting a 2022 RDX because they said the issue was resolved and my lease is coming to an end. I’m happy I came across your video because it is evident they have not actually fixed anything. Will be looking elsewhere for my next vehicle!
Sorry to hear about your issues. We have the same one and it's been wonderful so far. 3 months 4.7k miles.
My wife had bought same exact car
Beautiful in every way except for these same issues
Talked to lemon law attorney
And obviously won due to the 4 times we took back to the dealer with in a month and was reimbursed all the payments plus down payment
Wow. I'm planning to get one. I guess i have to wait 2023 model or maybe 2023 lexus rx350 i heard they redesign the rew rx350
I just went to test drive an 2022 RDX on Saturday and heard wind noise from the sunroof. After leaving the dealership, I started to look for videos and posts with issues with the Acura. I will now pass on buying an Acura. Thank you for your post.
Wow. I was thinking about getting one, so THANK YOU!
I hope they rectify your issue... It's really frustrating when as consumers we give them our hard earned money and in return they do not provide the proper service/product as promised. Shame on the Acura and dealership.
Yikes and I just called an out of state dealer to check out a grey tech pack with espresso interior this weekend. Your video saved me a trip. Thank!
Dude! I’d be pissed! This is just bad business. Thanks for informing the public.
Thank you for posting this. Sharing fact based information is your right and is public service. If they have issues with truth they can be more responsible with their manufacturing and quality process. I have had few Acuras and still drive one. I notice the overall quality seems to have fallen behind.
Thanks for posting this. All i see online is how great this car is and at most how people don’t like some minor designs elements. Not that many talk about important issues like this. Hopefully this is just one of the few defected cars they have and they would fix the car or exchange a new one for you.
Same problem happened with my 2023 Acura Tlx Type S after 3 weeks of owning the car the whole navigation system failed. They fixed the problem by changing the wireless circuit which they called it Fakra. So far it's working well. I owned two Acura car 2005 TL and 2007MDX they are both performing well with 150,,000miles on the TL and 125,000 miles on the MDX but this new Acura and Honda cars seems less reliable 😪
I am in talks with a dealer to purchase an MDX now. I prayed about the situation in asking God if it was the right move-I now have my answer. Thank you for sharing your story. It’s a blessing that you and your wife were able to return the vehicle and receive your refund.
To cap it off, we returned it for a $1,200 loss from our trade in tax savings, which the dealer refused to reimburse.
While negotiating with Acura, they agreed to pay the $1,200, in exchange for me taking this video down. Then, they sent us a ridiculously illegal non-disclosure agreement that make us infinitely liable to Acura for damages. They refused to edit it to make it legal, so we refused to sign it, and they didn't give us our $1,200 as promised.
I'll never buy another Honda/Acura product as long as I live.
Best of luck with your decision! Despite the market being flooded with CUVs/SUVs, there really aren't a lot of good options at this size and price point.
@@stonecoldcustomsWhat did you end up buying?
@@ryanb8736 we ended up buying a 2022 VW Atlas R-Line. It's been fine, great vehicle for kids due to its large size. Have had a few annoying sensor issues and an injector issue that we've had to wait for months for parts for. Multiple dealer visits for each issue, but not show stoppers 35,000 miles on it now.
Looking at buying a Cadillac next. Would prefer a Toyota or Lexus but my wife hates them, too old, too boring.
Rlly happy you kept the video up, you're protecting ppl! I wish you and your family all the best in the future!
I was going to buy the MDX S but after seen this I don’t know any more. Thanks for the video!
That is a shame I'm on my 3rd and the MDX which happens to be in A-spec and I love it! And have loved the last two I have owned.
You sound like a patient man, I would have been furious. Best of luck to you, hopefully you can resolve this problem.
What year is your MDX?
I hope you’re giving it back, I hope the dealer won’t give you any problems because they are in the wrong! Good luck 👍🏻
that's beyond frustrating. I was very close to getting an rdx until I read about a bunch of limp mode problems owners were having, especially dangerous at highway speeds. ended up with an rx 350 which has been good so far. hope you get it all sorted out.
My 2003 MDX Tech has zero issues. It is my daily. 266,000 greatly enjoyed miles.
The oil is semi-transparent at 3,000 mile synthetic oil changes!
I am sorry for your terrible experience with the new MDX. Acura used to be legendary!
Agreed, 2003 MDX , almost 300,000 kms and only issue was the trunk struts finally gave out this winter,,,never even replaced battery in fob after almost 20 years….
@@curtissanjenko285
That is fantastic!
It is by far the best vehicle that my Family has ever owned!
Audi, BMW, and Range Rover have not even compared to the MDX!
An absolute beast! 💪🏽
@@curtissanjenko285 The trunk struts are $20 on Amazon
All too familiar with this and as a Technician for Acura.. I share your frustration. ACURA and Honda introduced a new CAN protocol for their vehicles starting in about 2019. The new MOST system is faster and more powerful… when it works. The 2019 RDX was the first ACURA vehicle to use this system and let’s just say there were many complaints of glitchy infotainment systems along with other communication problems shortly after it was released. I have replaced dash harnesses, body harnesses, infotainment control units, tuner units, amplifiers, FAKRA connectors and they just cannot seem to perfect the system to just… work. The new TLX and MDX is proof of that, as they share the same MOST system and we have already begun to fix those problems as well.
They’re introducing too much new tech at one time while trying to integrate them with existing technology while also changing communication systems that have worked flawlessly for decades.
QC is also not there.
Thanks for your comment; yup this is 100% exactly what I have learned about these since we had the problem with ours. Definitely bought one primarily based on Honda/Acura's false reputation for quality.
I consulted with some engineers on the problem - and their consensus was that Acura just outright lacks the software engineering capability to implement these systems in their vehicles, and it also explains why they can't fix them when they break.
Wow thank you for letting blogging this! Let us know what happens if they give you another one or actually fix the issue.
thanks for the head up, I'm seriously considering to buy one with my very limited budget. can't afford to have too much issues.
Acura used to be great back when they used to be made in Japan.
Lexus is vastly superior these days.
100%! But I'll say this. I've owned 6 lexus vehicles from brand new and the ones made in Japan are the best followed by a close second in Canada! The ones made in Kentucky are NOTABLY CHEAPER MADE AND NOT NEARLY AS GOOD QUALITY IN ALL ASPECTS! THE ONLY LEXUS IVE EVER HAD RECALLS ON WERE TGE ONES MADE IN KENTUCKY. THE JAPANESE AND CANADIAN BUILT ONES WERE TROUBLE FREE! GO FIGURE. COME ON AMERICA, WHERE IS YOUR PRIDE AT!?
Dude just buy Toyota brands!!
Thank God I bought my highlander instead. Toyota never ever dies
Thank god I bought a Lexus instead of another POS Acura
Extremely disappointing to here...i would be livid after purchasing my 55k vehicle and getting treated like that. Keep these people accountable.
Wow!! Thanks!!!! Just crashed my 2011 MDX and was going to replace it with the new one but I’m in Michigan where it definitely gets cold! I don’t need this type of problem! Back to the drawing board
Lexus RX350! Will never let you down!
Hope this gets sorted out. We have the A Spec in Liquid Carbon and put around 14k on it since May when we got it. They had to replace a bad ball joint on ours.
Wow that's just wrong. I was debating getting a new MDX but this video certainly put things into perspective and will help make an informed decision. Thanks for sharing your experience. Hope everything works out for you.
Very interesting and thanks for sharing!
I had a somewhat similar issue when I purchased my 2018 Civic Type-R and experienced a faulty battery within the first week. Then I experienced issues with the RevMatch due to low oxygen boost, etc... Ultimately, Honda USA acknowledged having an issue with engine wire harness!! It took 2 weeks to get a new harness and I have been in the clear for over 40,000 miles. Honda/Acura motors have so much electronics it can get really complicated fast. Good Luck!
Damnnn..WTF 🤬🤬🤬🤬🤬🤬🤬🤬🤬
All cars have a lot of electronics brother. I hope your happy with that car? Bought a Supra last year. No problems, except for it's last gen BMW technology which is quirky? We do like it. Fun, fast and cramped!
This video isn't about you, isn't about a Civic R type but nice try in attempting to makie it about you
I own a 2015 Honda Accord EX-L V6 Coupe since brand new and Honda replaced my battery and starter early on under warranty and since then I've had zero issues. This is 100% unacceptable for HONDA/ACURA! THEY HAVE TO BE BETTER WITH THEIR QUALITY CONTROL AND MANUFACTURING/ENGINEERING PROCESSES BEFORE BRINGING SAID MODELS TO MARKET! Honda is known WORLDWIDE as a quality highly durable and extremely reliable company with EVERYTHING THEY MAKE AND THEIR LUXURY LINE SHOULD BE NO EXCEPTION! Get it right Honda and put the faith and trust back into your LOYAL CUSTOMERS BY GETTING BACK TO WHAT GOT YOU YOUR AWESOME REPUTATION OVER THE LAST 60 YEARS PLUS!!! BACK TO BASICS AND GET THE FUNDAMENTAL PRINCIPLES OF MR. HONDA BACK AT THE FOREFRONT OF WHAT YOU DO!!! ASAP!!!! OR YOU WILL START TO SLOWLY LOSE US!😡
They already have my next car will be a Toyota. Don’t get me wrong Toyota have their problems too but Acura have really want down hill to me since 2006.
@@copperfit4087 👍🏼 Agreed
Yikes.... sorry to hear that... Hope that does not happen to my 2022 MDX. Luckily I do live down in the far south.
2022 Acura MDX A-Spec Leased in 2021 (Return date due on Feb 2024). I had the same type of issue twice. I was detailing my vehicle, which takes me about 2 hours to do. After a day or 2, the car battery would die. I would jump it and would be fine again. I never had any of my lights on but now it makes sense, its that pesky infotainment system. Can't thank you enough for this video.
WOW! We were about to order a MDX! Thanks for the heads up!
Lexus RX350! You will not be disappointed! Ultra smooth and quiet and probably the most reliable vehicle on the market! Plus dealership experience is 2nd to none! This is my 6th with zero issues taking each one to 150k with regular maintenance! Good luck!
@@gabevillarreal96 Lexus/Toyotas are very good vehicles in general.
We have decided to keep the leased SUV we have now. As it seems even used SUV are more expensive then what we would have to spend to buy out our leased Vehicle.
@@ROYALUSTER smart choice! Yes the used car market for the buyer is a nightmare. My vehicle is 6 years old and on tip top condition so I will not be in the market for a vehicle for a long long time. It's been a great 4 years with no car payment!
Wow. I’ve ordered one.
@@gabevillarreal96 Genesis is more reliable and luxurious than Lexus.
This is unfortunate, I'm sorry to all the owners who had to deal with this. After 3 years with my first MDX, I lucked out and had no issues with my A-spec model, recently upgraded to to an Advance for less than I started with my A-spec lease, I'll keep an eye out for this stuff, hopefully these issues are ironed out completely, as I love how this thing drives.
Sucks to hear! I’ve had my 22 MDX for about a year now and have had no issues. The car has been a dream. However it’s in the south with 0 snow, whole family drives Acura and has never had an issue
I’ve had my 2022 mdx since April 2021 and have driven it in the snow during winter time with no issues. This guys crying like a little b1t€h
Wow! Thank you for your video. I was thinking to purchase a 2022 mdx aspec for my wife but now are having second thoughts 🤔
Its the oposite with the previous generation touchscreen,works even at -25
. It might be small,but never missed a beat.
Past owner of a 2007 MDX that had the same battery drainage issue and the main culprit was the Bluetooth module. Once I took it out never had that prob again. Can’t believe 15 years later Acura has not solved this issue yet.
Had the same bluetooth issue with the 06 TL. It was replaced under warranty and is still alive and well. Car has 191k miles. Acura batteries are garbage though.
I feel sorry for your experience. I hope everything will work out fine and you will be satisfy of the end result.
And I just got a '22 MDX Advance 3 weeks ago and I traded in my '16 MDX Tech/Ent/Acurawatch. So far the problems I encountered is the buggy wireless Apple CarPlay which sometimes I ended up using the cable and go wired instead of wireless. One time while driving back to NY from PA, the Apple Car Play restarted (and I was using Waze as Nav). I didn't like the glossy finish (dashboard, console) and it attracts or made the dusts more visible. But then again, it can serve another purpose as "time to clean your car now" indicator.
I find the OEM Bridgestone Alenza tires a bit noisy compared to previous Michelin tires. I also find the car a bit slower (bec. it is heavier) but this transmission is more smoother. My new concern now is I feel a slight vibration on the steering wheel when cruising above 50mph. And one time I felt a grinding thru steering wheel when I was doing a tight U-turn. I really hope that there is nothing wrong with the bearings. Another disappointment is the suspension thinking it will be at par with GLE or Q7 but not.
Other than the stuffs I mentioned above, I and my family love it. As compared to previous MDX, it feels more luxurious, spacious, loved the panoramic sunroof, the kids love the interior accent lights at night, and many more. My previous MDX has the entertainment and I wish there's an option accessories to install headrest version in blu-ray and/or streaming (wifi/bluetooth). The true touch pad has a learning curve, annoying at first and got used to it finally. Next project is to have a tow hitch installed by the dealership.
Thank you for sharing this video. I hope Honda/Acura of USA will take note and/or pay close attention to their customers and try not trick them. Honda of Japan should always closely monitor.
If y'all Knew what Acura put me and my little family through. Acura went as far as telling other Acura dealerships in my state, Lexus dealerships not to do business with me. Acura accused me of smoking in their 37 rentals they loaned me over an 8 year period. Because of their mess up and since I called them out on it they played tick for tag with me. when I don't even smoke in my own car. 🤦🏾♂️ God bless you
That's crazy! 😱
😂😂😂
@@bg693I sold my Acura's buy I'm glad being homeless and lied to by Acura is funny to you. 🤦🏾♂️ 🙏🏾
Not to rag on smokers, but the smoke is in smoker's clothes, unless they're careful. I can tell when they've been in the cars in the car lot back in the day - especially those who smoked in enclosed areas, like their own car, then come to test drive ours. Of course I've been accused of having a blood hound nose.
This is really unfortunate... The MDX with super handling all wheel drive is hands down the best vehicle you can get. It seems that the YD2 & YD2.5 is where they peaked though. I was always suspicious of the newer gens when they started getting over complicated interiors. Acura used to have the perfect balance of prestige and simplicity. I will be keeping my 2012 until it turns to dust and rust.
We traded in our 2010 MDX @ 190k miles for the 2014. Really enjoying our 2014, but these newer 10 speed transmission one's with overly complicated software etc I'm hesitant about as well.
But I can vouch for our 2014 SH-AWD MDX hasn't let us down or had any issues if you do decide on a newer model. 👍👍
@@devan.darrelllove love love my 2014 mdx tech. Stay consistent with tune ups drives beautiful. 170k miles going strong
One reason many shoppers avoid a model's first year is that dependability remains unknown. There's always the chance a brand new vehicle could quickly turn into a giant headache down the road. Recalls are also not
From what I am hearing for feedback, this infotainment system was actually introduced in 2019 with the RDX update. I've been contacted by many 2019+ RDX owners who are having the same problem with no fix.
@@stonecoldcustoms You are correct on this!
You should sue them... I have owned a 2022 Advanced MDX for 2/3 months now and am experiencing mutlipe issues and still no resolution despite an ongoing warranty claim for 2/3 weeks now. My 2015 Highlander was a better ride (albeit the MDX looks better inside and out). Will never buy an Acura again unless they resolve my issues 100%
We are looking into legal options pending what happens this week.
Very sorry to hear about yours - I can empathize with your pain! Also why we chose to return it, Acura didn't seem to have a clue what was wrong with ours.
@@stonecoldcustoms Real bummer.
To purchase a brand new vehicle and have this issue. Not to mention anxiety issues 'is it going to start or left me stranded'. I had an 07 with the hfl battery drain issue. Current own 2016 hopefully noting goes wrong.. buy I feel your pain
I have had my 2022MDX since May 2021. Love everything and had no issues.
I also purchased an Acura MDX 2022 (base model) in September 2021. If it wasn’t driven for 22 hours the vehicle would not start, battery dead. It went into the shop on November 2, 2021. Made a claim with Acura Corporate discussed buy back option, which was a joke. No one ever returned calls or gave updates and forget talking to your case manager. The known issue was probably mine bc they told me at the time I was the only one in the US with that problem. After waiting 4 months with service changing 3 parts (entire electronics in dash, brain under seat and something in door panel) and an Acura engineer even coming to evaluate it they still could not fix it. After sharing our frustration with our sales MANAGER he took care of us and we no longer own the 2022 MDX.
Ever since Honda changed the engine design with direct injection motors, they have been having multiple issues. I have a 2018 crv touring and luckily no issues in winter. BUT I noticed when I did the recall for the heater issue, that's when I started having heating issues where no hot air even after 10min of driving. Now, I live in Toronto so it's not always extremely cold. My aunt had a 2017 crv and had the battery drain issues and so she traded hers in for a rav4. Been wanting to upgrade to an mdx or wait for new redesign pilot but I'm leaning towards toyota sequoia. BUT now the new tundra has wastegate issues which the sequoia will have the same setup... Don't know now, these new vehicles with the technology hasn't been the greatest. Old school is best!
We ordered our 2023 a-spec two weeks ago.Been having real good luck with our 2014 mdx also. Honda and Toyota. Two of the best!!!
Sorry to hear about this. I’ve owned Acuras for years, this isn’t helping my next purchase. Thanks for sharing,
Thank you so much. There’s another similar issue someone else reported. I was going to purchase one, changing from years with another marque. I am glad I saw this first. Awesome. Think I’ll go with Vanilla Toyota.
Had the same problem with my 2015 TLX. Didn’t have this particular problem with my 2019 RDX, but it had many many other problems. Acura: Precision Crafted Performance (for Masochists).
EXACT same issue with my 2019 Acura RDX A-Spec. I have had multiple issues with this vehicle and has been in the shop 15 times in 3 years. People, please do yourself a favor and stay clear of RDX and MDX. BTW, look up how Acura got sued and just settled on issues regarding the infotainment system.
Surprisingly I had not seen that class action lawsuit and settlement till you mentioned it.. Ties in with all the 2019+ RDX feedback I've been getting from owners. Sorry to hear of your experience. In 28 years of vehicle ownership, this was my first experience being told "known issue, no fix". Unreal.
Thanks for letting me know that.
Thankfully, I haven't had this issue, but the build quality on my 2020 RDX is so subpar, it annoys me that I spent so much money on such an inferior product. I'll never waste money on an Acura again.
@@CU08 On our MDX, the hood, front fenders and headlights were a bit crooked so the body line gaps were off from one side to the other. And I didn't see any way of adjusting it without actually loosening the panels.
Minor issue - but extremely frustrating in what is supposed to be a luxury brand.
Was expecting our VW Atlas to be the same, thinking it's just 'the way it is' nowadays, but nope, its body lines/gaps are all absolutely perfect.
I don’t know where you live but in the United States they have a lemon law where if the dealer can’t fix the same problem after three attempts they have to give you another new car or your money back.
2022 MDX aspec- had my screen go out like that multiple times so far. Thankfully no battery drain issues yet. Something is definitely not right with the entertainment. The screen freezes up frequently
This is a known issue and a tech bulletin has been issued. The screen can freeze and the main fuse can be pulled or the vehicle can be reset by pulling the negative cable and grounding it out. Unfortunately Acura does not have an update for this yet. It was just corrected for Pilots, Passport and Odyssey’s so there is hope
JD Power survey just out yesterday shows Acura bottom of pack. Anyone trying to spin this experience as one off is either on the payroll of Honda or in denial.
I agree. Acura has been on a downward spiral for the last 10 years or so and truly needs to get it together! QUALITY CONTROL HAS TO BE PRIORITY AND JOB NUMBER 1!!!!
I so agree! Acura is absolute garbage and nothing like they were in the 90’s when they were bulletproof.
@@thethinkingstone9248 Sucks to say..... but you are only speaking the truth!
Consumer reports paints a different picture.
This has scared me away from a new 2023 RDX. Same infotainment systems, I think. Anyhow, I admire your integrity (and balls) for putting this up as a cautionary tale. I’d be so pissed if I were you also. What a terrible inconvenience. I hope things resolve the best they can for you. Best of luck.
Thanks. Yes it's the same infotainment system and I'm now hearing from a lot of 2023 owners with the same problems. Good choice.
Honda/Acura originally wanted me to take this and all my social media posts down, in exchange for $1,200. I had agreed but then they sent me a ridiculously written, completely illegal non-disclosure agreement. (I work in contracting!) I asked to edit it to make it reasonable or at least legal but they refused and wouldn't even let me talk to their 'lawyers' that wrote it. So we walked away without the $1,200 and the video stayed up!
@@stonecoldcustoms that’s one heck of a story. SMH. What an insulting and disrespectful offer to reconcile this problem. It’s also, IMHO, bad business practice for their bottom line, which is all they care about anyway. They could have bought the car back in-full, offered a sincere apology and this would have all went away- and, I imagine without any “hard feelings” about the car failure, and maybe just disappointment on your end instead.
Now, this has scared away many potential buyers costing them a lot more than if they just took responsibility. Not to diminish your story, but this kind of nonsense is happening a lot these days with so many manufacturers. I have a feeling the dispassionate arrogance has something to do with the still “sellers market” raging right now. They just don’t feel like they need to do anything. The ship carrying “integrity and ethics” has sailed long ago, I think.
@@cpg8000 Exactly the whole thing has been very surprising to me from a business perspective. I'd say it's a clear case of being too large of a company and not having good people making good decisions in their customer relations department. Bottom line is that Honda/Acura's support was WAY, WAY below the standard that I've received from other manufacturers - which was shocking since Acura is supposed to be a 'luxury' brand where they do better than that. And a huge part of their marketing is based on the perception of "Honda quality". That may have been true 20 years ago but it's a joke now.
One of the lines in the NDA actually said that if Honda/Acura did anything illegal in our dealings, that the NDA would remain legal - LMAO - "legality" is one of the key requirements of a contract to remain valid and they were trying to get me to waive "legality".. Unbelievable.
I could go on and on. Yes I'm pretty sure that this video has cost them at least 30-50 sales based on how many people I have spoken to. Not to mention my posts on MDXers.org detailing the problem. I was more than willing to take it all down in exchange for the measly $1,200 that I lost on the purchase and return, that the dealer refused to compensate us for. I did not ask for a single penny of compensation.
Sorry to hear that, this is supposed to be an updated and improved MDX. I have my 2011 MDX for 11 years now, it didn’t give me any issues besides normally maintenance. I am thinking about upgrading my car to 2022 model, it’s good to know but it doesn’t discourage me knowing it’s a good car, it’s unfortunately this happened to you. I hope they will fix or replace it for you.
i own a 2011 MDX with SH-AWD-Base model. had minor issues with roof liner sagging at about 30k miles, faulty window switches burning out prematurely and my front shocks going out at 55k miles, Otherwise I love my MDX with the 3.7 engine and 300 HP. What i fail to comprehend is how the 2023 MDX still had a very poor MPG and why even the Advance MDX only has 290HP? makes absolutely NO SENSE. What happenend to the engineering team at Acura? 2023 MDX, unless is a TYPE-S the most HP you can get is 355? the SUV is close to 4,700LBS or a bit more so even with 355HP, it is not a performance SUV. The Advance MDX with 290HP? not sure Acura is winning with their design and performance marketing.
I am keeping my 2011 MDX with 110K Miles- as I just recently had the 100K tune up, water pump, new tires and belts replaced. My neighbor has a 2011MDX with Tech package and his car has 151K miles. It seems like the 2011 year is a very well made SUV, even with the poor mileage but i am ok with 17MPG since the car performs smoothly with plenty of power when needed. Cheers to your car, hope you get many more miles out of yours. Oddly, I had to replaced both mirrors as one broke and the other stop working al together last week. I just replaced both mirrors and motors for the mirrors, including buying the actual mirror because it broke while changing it myself..lol
I don’t have any issues with my 2022 MDX Aspec at all but will be on the lookout for anything.
As a consumer you have every right to be pissed when it is your hard earned money they took in return for a malfunctioning car.
thank you so much for your completely obvious post, what would anyone do without you?
Sorry to hear. I have a 2020 mdx tech. package. 12,000 miles. So far, there are no issues.
I had a 2007 ACURA TSX and it also had a battery draining issue much later down the road. I went to an online ACURA forum and one commented saying the BLUETOOTH module was the culprit and disconnecting that would solve the battery draining issue. I dunno if your situation would apply to that but it may be worth the dealership trying that. If that's the case, then with your car having a factory warranty, it would not cost you a thing. Hope this helps.
Small world, same thing was happening to my 2009 Acura MDX, would die after a couple days of not driving it, ended up taking the Bluetooth module out and never had a problem with it dying after. Hope the newer cars aren’t like that, but if they are, might reconsider buying a newer MDX
@@beng971 me too! Same issue. Same fix. Can't believe Acura is unable to resolve these electrical issues after all these years.
Funny you say this, my 2006 TSX battery kept dying until I unplugged the Bluetooth module!
Same issue with my mother's 2007 RDX. A year ago her truck battery kept dieing. First we thought it was the alternator. Replaced. 3 weeks later battery died again. Took it to the dealer and brought a new battery. Went a whole month did it start doing it again. We would jump start the truck and everything would be smooth. As soon as it set over night the battery would be dead again. So I Google the issue and checked out a a few forums and found out that Bluetooth would drain the battery. Disconnected it and never had a problem
I have crv 2018. The battery died in less than 2 year.
I have a 2009 mdx and drove me crazy with the same issue. After multiple trips to dealer Finally ended up taking the blue tooth box out and thrown in trash. All good since then.
Right Bluetooth Module 💯
LoL
The 07 elite had the same issue. Acura never fixed the issue for 2 yrs
My 2007 MDX has kept running well near 300K miles with no major issue. The blue tooth was removed too for draining the battery.
my 2008 acura tl had the same issue. took the bluetooth out and problem solve.
i was debating between 2022 mdx and qx60 when i was in market for my next car. then, i got qx60 last month and happy for my purchase.
Hey Ming, how's the suspension on the qx 60? I went with a 2021 Enclave Avenir with adaptive suspension, as I like a cushy ride; even though the qx 60 was my second choice, even though it lacks adaptive suspension.
@@rhar1044 the suspension on Qx60 is a bit firm. You will definitely feel the small bump on the road when drive through.
Thank you for posting this. I was close to buying a 2022 MDX.
Yea, Honda also has not fixed issues for 2016-2020 Civics AC compressor that works with the AC condenser, both have problems and only the AC condenser was given an extended warranty. I've gotten different responses from different Honda dealers. They'll do diagnostics and then if they can't come to a conclusion, they'll say we need a further diagnostics to take out the dash board that will cost $1,200, but that doesn't guarantee that we'll fix the A/C leaking. There's a class action lawsuit going on I believe. I'm moving to Toyota.
In the past, in 2004-2008 TL's, the Bluetooth module located under the dome light panel would refuse to turn off. That would drain the battery overnight.
This was Helpful, Thanks for sharing 👍
Seriously, Acura Canada says that this is a known problem, with NO fix, yet, they're selling this model to customers with a known defect, the fact your dealer has basically given you the runaround, tells me everything I need to know, good luck
I’ve had two mdx leases. The first one no problem. The second 2018 multiple issues. All the sensor lights came one while driving, I had to drive home at like 10 mph bc it would only go slow. Then when I got home it died. Another time it just didn’t start. Multiple little things. All in the first year. I loved it, but would never buy an mdx. Lease maybe but I lost confidence.
I’m very sorry to hear about your issues. I bought the 2022 MDX advance package on April last year. Until now I didn’t have any issues. But after hearing your story I kind of worried now. Now I’m thinking I should have bought a Lexus instead. I hope that Acura can solve this problem for you.
No they said there was no fix. We returned the car for a financial loss and fought with Acura for 2 months. They couldn't have cared less about the situation they put us in.
We bought a VW Atlas to replace the MDX.
@@stonecoldcustoms VW atlas was a better car than MDX when I did a test drive. Skipped it due to VW's record for reliability. But after my MDX, I think I should have gone with Atlas. Fantastic vehicle IMO.
@@cachegrk I agree 100% with your asssessment. I've hated on VWs for decades for their reliability problems.
In the Atlas' case, I was ok with it because it's been out for 6 years, and figured they've worked the bugs out of it by now. (Believe they have, you don't hear to too many issues with the new models, unlike the 2016-2018 models.)
Plus we're only planning to keep it for 3-5 years, under warranty, and were ok to have problems as long as VW fixed them, unlike Acura/Honda. We've had no problems with our 2022 Atlas and have 25,000 miles on it already. Just one minor recall to reflash a control module so far.
I feel your pain, my wife bought a 21 Sorrento and it randomly bricks and lights up like a Christmas 🎄. Dealership can't recreate even though I brought it in lit up, it's been there a month. KIA told us to pound sand, I was contemplating getting an MDX.... Thank you for the heads up.
At least they said they will take it back, I'm stuck with a car that randomly 💩's itself. I've talked to lawyers and it's a bad situation all around. Hopefully yours was resolved.
That's brutal. I can empathize with how frustrating that is.
Acura couldn't fix ours so we returned it. They tried offering a replacement but didn't really have one and we didn't want one anyway after our experience. (And ended up fighting with Acura unsuccessfully for 2 months but that's another story.)
We ended up buying a VW Atlas. It has 100% exceeded our expectations in every area. It's been out for 5 years so feel that any reliability issues have been sorted by now.
I realize that any car can break. It happens. But the reason I would never buy another Acura is because of our horrible experience dealing with them when ours broke, and when we decided to return it. They couldn't have shown that they cared less, at every interaction with them.
I have a 2019 MDX so far no Issues always starts in very cold weather If you got a lemon car which could happen with any brand just tell them they have to take it back or lawyer up.
How frustrating, cars are supposed to work in -50c let alone -10c!
Videos like yours are so important to potential buyers, keep up your great communications, the bigger automotive community thanks you.
I was looking at Lexus or Acura for a future purchase, I’m starting to realise Acura might be having some issues that weren’t around in the 90s Integras.
I owned a 2006 Acura RSX that was bulletproof, loved it. Definitely recommend doing some Acura infotainment research/googling before buying. In 28 years of vehicle ownership, I have never seen or experienced what I just did with this Acura purchase, in terms of manufacturer support. It's been unreal.
@@stonecoldcustoms Yes the new Acura quality is the pits. Just wait till they go to let GM built there cross platform EV. They are heading for the poop of the world.
@@midiman5045 GM quality is miles above Honda/Acura's right now, 100%.
Have you heard about the lifter issues the brand new GM trucks are having?
P.S. a new fully loaded half gun truck is 80-90k
@@stonecoldcustoms The pre 2014 Acuras are great! The newer ones, not so much.
this is such a shame of acura. i hope that things get resolved for you, they should give you your money back and a new MDX on top of that to compensate for all the hassle that you had to go through. My 2021 TLX Aspec rattle quite a bit and my local stealership said "every car gonna rattle, you have to decide if you want to keep it and deal with it or not".
Yep my 2021 Honda Pilot did the same. Dumped it and went back to Toyota. Never looked back again
Guess not buying an Acura anymore - thanks for posting this!
So sorry to hear that you had to go thru all the trouble for a brand new car costing more than more than 50K.
Sadly every brand has some issues like this. Everything is so complex now days they miss things during testing of new vehicles or part swapped out in production later with all the equipment shortages. So later when something doe comes up they do damage control while working on a fix. Just keep pressure on them.
I have a 2022 MDX advance trim since October 2021 and having issues. Different warning messages come up every time I turn the engine on. All messages are about brake system, parking brake, cruise control and other safety systems. Sometimes I can not release the parking brake unless turn off and on the engine several times. Took the car to Acura dealer twice and every time they said it was software that needed upgrade. This afternoon it happened again. Sounds like there is no fix for this issue as well.
I wish that I had come across your post earlier. It might just might have changed my decision. Three weeks ago, we just purchased a 2023 MDX Advance to replace my wife’s Lexus RX330 that my son totaled. So far everything works but now doubting the quality of materials used and future reliability. The windshield developed a 4” crack on the inside glass (no damage on the outside) right above the infotainment screen on the 3rd week of ownership. This is our first Acura and now not that thrilled after watching your video. Never experienced this in the 18 years that we had the Lexus. I hope the issue has been resolved. So far everything works as it should but might be too early to tell. Thanks for posting.
Best of luck with it; I've definitely heard from lots of happy owners through this, so I do believe the lemons are a small percentage. But also would put Lexus way above Acura in terms of quality. it's too bad Lexus doesn't make a more modern, slightly larger midsize SUV. My wife tried the new RX350 but didn't like it. We ended up getting a 2022 VW Atlas; not as luxurious but best for kids and no problems in 30,000 miles so far.
Looks like I got mine two weeks before you did. Let's all hope for the best. So far so good!!
Should've bought a Lexus. I sold my RDX and got a '22 RX over the MDX. Lexus quality and reliability cannot be beat
@@88hemoglobin I agree, but - the RX was the first vehicle I told my wife to look at - but she absolutely hated it, lol.. Plus they're a bit too small for us.
This might’ve been an issue with Acura from as far back as the 90s. I had a 1997 RL that used to just cut off while driving. It even happened on the highway. Luckily I felt it in time to move over on the shoulder. No mechanic could figure it out. I eventually sold it. Sold it for way less than I bought it for, I wanted to get rid of it.
I told the new owners. I never heard back from them.
please stop....yours was 20 yrs old..lmao
I hope the new owner is still alive, but you haven't heard back from them. hrmmm
Just bought a 2023 Acura MDX Type S. Same exact issue as this. It’s thanksgiving today so I will take it in tomorrow. No screen access and low battery when starting this morning. I bought this car brand new less than a month ago.
Oh man, how infuriating, sorry to hear. Not surprised to hear this problem persists in 2023 though - Honda/Acura doing Honda/Acura things. It started in 2019 and they still haven't fixed it going on 5 years now.
That's an awful experience. We have a 22 MDX Tech SH-AWD, acquired nearly a year ago having taken advantage of this crazy used car market and trading in our recently leased 20 MDX Tech SH-AWD. While this is a far nicer MDX than the previous ones we've had (09 base, 12 Tech, 15 Tech SH-AWD, 17 Tech SH-AWD and the forementioned 20 Tech SH-AWD), we've defnitely experienced more 'quirks' with this one than all the others. Specifically, I've had to add coolant twice in the past
I was reading your response here and I noticed you said you’ve had to add coolant twice in the past year, this is a closed system so either one of two things are going on either you’ve got a leak somewhere or you could have a slow head gasket leak, which is serious because it’s only gonna get worse and you don’t want to find out after the car is out of warranty .There’s a guy on UA-cam his channel is called The Car Care Nut, he has a video called how to check for a bad head gasket on Toyota or Lexus engines but this would apply for any engine because it checks for combustion gases in the radiator fluid. Here’s a link to the video it starts at 3:30 sec into video ua-cam.com/video/j9_LKFUDyig/v-deo.html any good mechanic should be able to do this test it takes about two minutes. In this guy’s vehicle he had a small leak where the antifreeze was leaking past the head gasket, but this Toyota had 291,000 miles on it, so he advised the owner that it’s not worth the money to put into the vehicle.
yeah acuras are not reliable like Genesis and Lexus.
I'm so sorry that this has happened to you. I love Acura but this is just not right! I hope Acura comes to their senses and gives you a replacement vehicle. It's completely their fault! Hope things get better! -Your neighbor in Minnesota
usually 1st year models have issues, i want a MDX but I am waiting out the first 2 years to see what issues are happening more often and how serious they can be. MDX-Type S, when tested by youtuber Savage geese, the automatic-transmition had issues shifting during hard turn when the SH-AWD drive system engages. i am actually looking to purchase an advance or A-spec used. any advice would be appreciated
Poor ground connections are a cause of low charging output. There are positive and negative battery cable connections, the BAT+ power connection, and the engine ground strap. Overcharging can be caused by voltage dropping on the negative side
In 2014 I bought a brand new MDX and it was the technology package on the first year the body change changed with the gem headlights and I had a similar issue, the battery would die constantly! I think we replaced the battery about 5 or 6 times.
Whoa..that is crazy. Wait so they KNOW that there is a known issue and yet they won't fix it??? Hell no.
About 8-9 years ago I started having issues with my 2001 Acura CL type S (yes she is and oldie) and I started having issues with my car, it would stutter and act like it wouldn't go. So the dealer told me it was my transmission (at the time only had about 65K miles on the car) and when I researched to see if there were known tranny issues there were...my model along with a handful of others had a transmission recall...my transmission wasn't replaced and when I told the dealer they were trying to give me the run around and told me it would cost $8K to replace it...
I ended up finding the telephone number to Acura Corporate U.S and within 2-3 days the dealer called me and told me I had to only owed $250 for labor and my car was then fixed.
I'm not sure if Canada has Acura Corporate, but I would HIGHLY recommend speaking with someone higher up than at the dealership.
Honda (Acura) issues 10-20 “Tech Bulletins” monthly that are not released to the public. These are issued to mechanics so they know what to look for if the public are complaining about something - or if it’s made up… by time a vehicle reaches EOL there may be 10,000 TB’s issued. Dealers also don’t have to honors them unless under warranty
What's the phone number to the Acura corporate u.s ?
I am picking my MDX tomorrow after seeing this video I changed my mind 😮
Thanks
Test drove one two weeks ago I’m glad I seen this video
Going with the ct6
My brother-in-law has new one like yours and he was having problems with it not starting - turn the key and NOTHING. I'll have to ask if it ever got fixed.
I understand your pain. I have a 2019 TLX, my screen freezes after 15min whenever my iPod is plugged up. I've took my car to Acura about the problem 5 times, I was told there is no fix after multiple updates and they even switched the tuner. I've talked to Acura in California and pretty much I've been told theres nothing that can be done. It's frustrating because I can't even go out of town with my car unless I plan on pulling over multiple times to restart the car so my navigation screen doesn't freeze up.
That's so brutal, I would be so livid!
Just to try and help it’s a tier I supplier issue. Programming takes time do to quick roll outs of Safety updates of Third party devices. Apple may update 3-4 times in a year compared to 1 time for Honda unfortunately and the roll out usually is for multiple platforms even Acura division to Honda
That’s terrible; hope you can get this resolved. Glad I didn’t end up ordering the TLX Type-S, although it seems awesome. If you can get your money back; just get an Audi or BMW I guess - might as well get something fun if it’s going to be so unreliable anyways. …bad jokes aside, I’ve never had issues with Audi or BMW, and seem to usually end up rescuing those who constantly told me to avoid getting one because they’re unreliable.